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Am I getting the right service?Back

If you are one of the many people who dread taking your car for a service and live in fear of being ripped off, follow the Trusted Dealers’ tips on how to make sure you’re getting the right deal.

Although we can’t assume that every car mechanic is out to scam us, it is certainly a good idea to do your homework before you book a car service. It pays to spend time finding out how to get the most out of your service to avoid being one of the many people who come away feeling like they have got a raw deal.

Returning to the franchised dealer who sold you your car is always a safer option as it will usually guarantee a better, more reliable service. To ensure value for money, follow the list of tips from the Trusted Dealers below.

Be prepared

Always ask the mechanic to call you with a definitive quote BEFORE the work is carried out – this will give you a clear idea of the bill you will expect to pay, and you’ll also have more idea of the amount of hours that have been put in. Always ask for a receipt for the completed work – it will be vital should you experience any problems later on.

Carry out simple checks

Always read your warranty document before you book a service – of your vehicle needs some warranty work carrying out it must be done by a franchised dealer to ensure your warranty remains valid. If you visit an independent garage, make sure its VAT-registered and that the parts have been sourced from genuine manufacturers.

Be interactive

Interact with the mechanic by collecting your car in person – this way you can question him thoroughly about the work he’s carried out. If you have any suspicions that you are not being told the truth, try to cross reference what has been said with another mechanic to see if he gives conflicting answers.

Always ask

Asking as many questions as possible about the work that has been carried out on your vehicle is a good idea – don’t allow your mechanic to confuse you with complicated terms or intimidate you, simply persevere by asking them to explain to you in further detail what they mean.

Check your parts

If you car has had any parts replaced, ask the mechanic to show you the old part as well as provide you with a simple explanation as to why the part needed to be replaced – comparing the two parts is a good idea as it will give you a clearer idea of what you’ve paid for.

Confidence pays off

The key to a successful service is to remain confident at all times, even if you get frustrated, don’t give anything away, simply remain calm and in control. The more calm you are, the less likely it will be that someone can pull the wool over your eyes.

Posted by Leana Kell on 16/04/2013