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Citizens Advice Bureau and Trading Standards Institute have today revealed shocking findings that confirm more than half of faulty used cars display problems within a month of buying them. Citizens Advice has confirmed it is the most complained about problem to their consumer service and that it has helped with more than 84,000 problems in the last 12 months.
Out of the complaints received, 3 out of 4 are about used cars bought from independent dealers which is why Trusted Dealers is urging consumers to make sure that the next used car they purchase is from a trusted franchise dealer.
In response to further findings by Citizens Advice which revealed that 73% of consumers seeking assistance last year needed guidance on how to deal with faulty second-hand car purchases, Trusted Dealers in partnership with the NFDA has just launched a new car buyer telephone service alongside a free used car buyer’s guide.
The new Trusted Dealers helpline will be underpinned by Trusted Dealers’ “10 Points of Difference” which is backed by NFDA Used Car Standards, and it will provide an unbiased service to consumers who are experiencing problems with a used car.
Trusted Dealers has also launched an online ‘Scambusters’ guide to help buyers avoid the most common purchasing pitfalls, ensuring their search for a used car runs as smoothly as possible. To download the free guide now, click here.
Citizens Advice Chief Executive Gillian Guy said: “People are spending, on average, over £5,000 on a second hand car with many drivers saving for months on end or taking out expensive finance packages in order to afford it.
“With rising day to day costs putting extra pressure on already tight finances, people cannot afford for such pricey purchases to go wrong. Not only could it cost families money but it can mean their car is off the road because it is unsafe.
“The second hand car industry needs to put the brakes on malfunctioning motors by making sure the cars they sell are in good working order. That way people aren’t wasting their time or money trying to fix issues that should never have been there in the first place.”
Neil Addley, MD of Trusted Dealers, said: “Trusted Dealers offers one of the safest ways to buy a used car online through franchise dealer members who all sign up to our ‘Ten Points of Difference’ standards, offering an assurance of quality and security.
“Although the Citizens Advice Bureau research showed only 14% of consumer complaints related to franchise dealers, for us this still signifies a need to offer buyers more support which we’re delivering through the helpline and ‘Scambusters’ guide.”