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JD Power 2014 What Car survey results revealedBack

VWUpAs part of the 2014 What Car JD Power survey, ten of the UK’s worst and best cars are revealed.

The survey revealing the UK’s biggest winners and losers, looked at ownership satisfaction from 15,000 motorists between January and March 2014 and took into account a variety of different aspects of car ownership to include fuel consumption, design, comfort, features, ownership costs, insurance, reliability and dealer satisfaction.

The vehicle to score the highest in the 2014 survey was the Volkswagen Up! achieving a high 85.1 per cent satisfaction score, narrowly beating the Volkswagen Golf Plus in second place with 84.3 per cent and the Skoda Yeti in third place with 82.8 per cent.

Category wins went to the Citroen DS3 for best small car, the Lexus RX won best large SUV whilst best SUV went to the Skoda Yeti. Best family vehicle was claimed by the Mercedes-Benz C-Class whilst the Kia Venga and Volvo V70/XC70 won small MPV and executive categories respectively.

Skoda had plenty to celebrate getting two of its models into the top ten – the Skoda Octavia achieved seventh place alongside the Lexus CT and Volvo V70/XC70 with an 81.2 per cent satisfaction rating. Whilst VW managed to get four of its fleet into the top ten to include the Scirocco, Tiguan, the Up! and the Golf Plus.

Top marks in the survey for satisfaction by manufacturer went to Jaguar and Lexus that achieved the highest overall score of 80.8 per cent. Mercedes-Benz came second with 80.1 per cent whilst Skoda scored 80 per cent.

Now onto the worst cars, where owners of the Chevrolet Spark came up top with 67.9 per cent for being the least satisfied with their vehicle, with only the Alfa Romeo MiTo scoring nearly as low with 69.9 per cent. Chevrolet also managed to come last in the manufacturer scores. Further low scorers included the Smart fortwo (102nd place), Fiat Grande Punto/Punto Evo (104th place), the BMW X1 (71.4 per cent) and the Citroen C3 (71.4 per cent).

The JD Power 2014 What Car survey only surveyed models in the UK that had more than 4,000 sales and had been registered between January 2011 and December 2012.


Posted by Leana Kell on 09/06/2014