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Buying a car should be a fun and stress-free experience. At Trusted Dealers, we make it our business to make sure all of our customers receive the very best service possible.
But no matter how easy things are, there will always be a certain amount of paperwork to be dealt with when buying a car. Although our dealers will try to make this process as hassle-free as possible, in order to keep our customers in the know about what documents they will be dealing with, Trusted Dealers has put together a quick guide below.
Once you’ve agreed to buy a car, you will receive an order form. This is a document which contains all of the vehicle’s details as well as information about any additional products you may have purchased with the car. It will include any contributions from part-exchange, and most importantly, the total price you’ll pay for the vehicle. You will be asked to sign and initial two copies of the order, one for the dealer to keep and one for your records.
Thank you for buying
Once you’ve purchased your car, you should receive a booklet containing all the information you need to know regarding what will happen between your order and the final handover of your new car. Our dealers will also offer guidance on the documents you’ll need to get together in preparation for your handover, for example, proof of identity.
If you are considering purchasing car insurance, our dealers will work closely with you to recommend the policy which suits your lifestyle best. You may be asked to complete a short questionnaire to understand your needs, the cover you currently have and how you intend to use the car. Should you decide to take out an insurance policy, at the time of handover you’ll be provided with a terms and conditions booklet as well as an insurance policy schedule.
The final handover
At the final handover, you will receive two copies of the invoice which you’ll need to sign – your dealer will keep one copy and you’ll keep the other. You will also receive a warranty or guarantee sheet. Every Trusted Dealer offers a warranty or guarantee with their used cars and many cars will still retain the balance of a manufacturer warranty. If you have purchased an extended warranty, your sales advisor will explain this to you in more detail.
Part-exchange & Finance deals
If you wish to part-exchange your car, or you have taken advantage of a finance deal, you’ll be required to review and complete some additional paperwork relating to these products.
Part-exchange: An appraisal of your car will be completed at the time it is valued which will contain all of the information you have provided to value your car correctly. You will need to check through the appraisal to make sure the information is correct then sign the document. If you have a private registration number on your part exchange that you wish to transfer, your dealer should be able to send an application to the DVLA on your behalf. You can also obtain a form to send to the DVLA so that you can get a refund on any unused tax on your car.
Finance: If you decide to take a finance package, our dealers will work with you to make the process as smooth and hassle-free as possible. Customers are now protected by the Consumer Credit Directive which means that there will be a couple of additional forms you will be required to complete – these have been put in place mainly so that you fully understand the finance agreement you are signing up to.
Finally, if you are worried or confused by any of the paperwork outlined above, please feel free to speak to any of our sales advisors at any given time. We are on hand 24 hours a day to provide all of our customers with the very best support and advice possible, to make absolutely sure the next car you buy from a Trusted Dealer is the right one.