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100 reviews of Audi Basingstoke

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Audi Basingstoke

86

Overall satisfaction

87

Would recommend

"The experience at Lookers Audi Basingstoke was great because Patrick De Silva goes the extra mile to really help you!"

8th December 2017 | Ms Linda Poulter

"Lookers Audi Basingstoke were great because they know their stuff, can source your exact vehicle needs if not on site, and have a friendly approach"

7th December 2017 | Mr Adrian Field

"The experience at Lookers Audi Basingstoke was good because they worked very hard to provide a deal, and were friendly, courteous and professional. They made you feel valued "

7th December 2017 | Mr Nicholas Robinson

"I would recommend Lookers Audi Basingstoke to friends and family because they are very thorough with every aspect. I gave them a brief and they did incredibly well to stick to this. "

5th December 2017 | Miss Victoria Watmore

"Good experience so far and I'm hoping that Duncan Taylor can come up with a good deal for me on my next Audi."

5th December 2017 | Mr Chris Durkin

"Lookers Audi Basingstoke were great because I received great service and was dealt with by friendly staff, with efficient & knowledgeable communication throughout the entire process."

5th December 2017 | Mrs Joanna McCrae

"Lookers Audi Basingstoke were really helpful and I'd recommend them because you they make feel welcome as soon as you walk through the door. They make by a car an exciting experience. "

4th December 2017 | Miss Abigail Owen

"The staff at Lookers Audi Basingstoke were good because they are friendly and professional "

1st December 2017 | Mr Phil Thompson

"My experience at Lookers Audi Basingstoke could have been better because we were over promised and under delivered and we’re spoken to very badly by the sales manager "

28th November 2017 | Mr Peter Taylor

"I would not recommend Lookers Audi Basingstoke because do not seem to offer deals, follow up customers or want to do business. The site is a mess and surrounded by roadworks, but they do not try and compensate for this by offering better service, signage, temporary seating"

28th November 2017 | Mr Gary Woodcock

"I'd recommend Lookers Audi Basingstoke because very good customer service"

25th November 2017 | Mr T

"Lookers Audi Basingstoke were fantastic because of the genuine customer service and willingness to help. "

25th November 2017 | Mr H

"The experience at Lookers Audi Basingstoke was fantastic because there range and standard of vehicles is exceptionally high. The sales person, Bradley who I dealt with was easy going and very knowledgeable about the car. A great service all round."

23rd November 2017 | Mr Mike Fredericks

"I'd suggest Lookers Audi Basingstoke to a friend because of the competitive pricing"

22nd November 2017 | Mr Mike Pendrell

"I'd recommend Lookers Audi Basingstoke to anyone because I was treated with respect and not pushed into anything I didn't want or above my budget etc. "

21st November 2017 | Miss Rebecca Waring

"I had a great experience at Lookers Audi Basingstoke because of the choice of cars available to view, the friendly atmosphere and cleanliness of the showrooms. "

21st November 2017 | Mr Michael White

"The experience at Lookers Audi Basingstoke was great because we were looked after from start to end."

21st November 2017 | Mr N

"John is a fantastic salesman, very tentative and the whole sales process was very quick and efficient. The car was very well presented and the garage couldn’t have been more welcoming. Would highly recommend both John and the dealership. "

21st November 2017 | Mr Dan Chapman

"I'd endorse Lookers Audi Basingstoke because the all round service was top class"

21st November 2017 | Mr Andy Spratling

"Really helpful and friendly. Made life simple and answered all my questions really quickly "

20th November 2017 | Mrs Alison Baird

"The experience at Lookers Audi Basingstoke was good because they are friendly, accomodating and met my needs."

20th November 2017 | Mr Richard Ramsden

"I'd endorse Lookers Audi Basingstoke because nothing is too much trouble - all salespersons were polite, friendly and very presentable - and the tea just kept flowing "

19th November 2017 | Mr Roy Costar

"Lookers Audi Basingstoke staff were good because there was no hard sell, they were helpful and polite in trying to assist me in choosing the trim level and colour of my new TT."

18th November 2017 | Mrs Christine Oswald

"I'd definitely recommend Lookers Audi Basingstoke to friends and family because of the extremely professional service and level of expertise they have of their vehicles. All staff were very friendly and knowledgeable "

16th November 2017 | Mr Graham Wilton

"I'd recommend Lookers Audi Basingstoke to anyone because they were exceptional"

16th November 2017 | Miss Amy Christine Woodruff

"I'd definitely recommend Lookers Audi Basingstoke because the are professional very helpful and they listen to needs of customers "

14th November 2017 | Mrs Karen Clarke

"I would not recommend Lookers Audi Basingstoke because both services I have had have had issues. The last was one was terrible."

13th November 2017 | Mrs Neate

"The experience at Lookers Audi Basingstoke was good because they offer competitive prices & choices"

12th November 2017 | Mr Peter McIntosh

"Lookers Audi Basingstoke were helpful because I was very impressed by the professional approach of your staff, especially Stephen DuCros who was attentive, efficient and patient throughout the process. I would definitely recommend your dealership and I would be happy to do business with you again. Thank you."

6th November 2017 | Mr F

"I would not recommend Lookers Audi Basingstoke because they are very pushy and also after a requested not to be contacted by them I received emails and calls, very annoying and not the Audi I use to know"

3rd November 2017 | Mr Jason Blackall

"Audi Basingstoke were really helpful and I'd recommend them because it’s the best Audi dealership there is!!"

2nd November 2017 | Mr Michail A

"The experience at Audi Basingstoke was great because great people great product great service "

2nd November 2017 | Mr Peter Henley

"I'd suggest Audi Basingstoke to a friend because of the personalised customer service, care and trust displayed and their support all through the Sales process."

2nd November 2017 | Mrs Ola Osibogun

"I'd definitely recommend Audi Basingstoke to friends and family because of the quick swift response to my initial purchase enquiry. 3 days from initial contract to driving away. Just excellent "

2nd November 2017 | Mr Douglas Pedersen

"Audi Basingstoke were great because easy friendly no pressure service"

2nd November 2017 | Mr Stuart Scott

"Simon Gill at Audi Basingstoke was great - he did everything possible to support our requirements & we are very pleased with the purchase"

2nd November 2017 | Mrs Joanna Harris

"The experience at Audi Basingstoke was good because I received fast response from my initial online Facebook enquiry. I had all the answers to my questions by the following afternoon. "

2nd November 2017 | Mr Jeffreys

"To receive the car when promised and not left waiting and having to chase them"

31st October 2017 | Mrs Kaye Mason

"I was happy with the service at Audi Basingstoke because very polite staff very warm welcome enjoyable experience A++++++"

31st October 2017 | Mr Allan Button

"I'd definitely recommend Audi Basingstoke to friends and family because they’re my local dealer "

27th October 2017 | Mr Ian Monier-Williams

"Audi Basingstoke were great because of the fast easy service. Staff were happy to explain different options and test cars."

26th October 2017 | Mr Carl Nelson

"Audi Basingstoke were great because I told Nikki what car I was looking for and the spec, mileage, colour and price etc and she contacted me 2 weeks later with exactly the car I wanted."

26th October 2017 | Mrs R

"I'd suggest Audi Basingstoke to a friend because they were friendly, courteous and helpful."

26th October 2017 | Mr Jeff Stone

"The experience at Audi Basingstoke was fantastic because the staff were friendly, the product has a great name for itself and the cars speak for themselves."

25th October 2017 | Mr Clwyd Jones

"The experience at Audi Basingstoke was great because Patrick was so helpful and I felt like I could trust him. He worked really hard to make sure I got the car that I wanted. He made the whole experience of buying a car enjoyable, and even on the day I picked the car up he made sure I knew how everything worked. I've never had such fantastic customer service. Patrick was recommend to me by my neighbour and she was 100% right about how great he is. :-) THANK YOU! "

24th October 2017 | Miss Holly Louise Worboys

"I'd recommend Audi Basingstoke to friends and family because the sales person was polite helpful without resorting to the 'hard sell' tactic used in some other dealerships."

23rd October 2017 | Mr Paul D

"Audi Basingstoke staff were good because they were enthusiastic and welcoming, they just need a little more attention to detail."

23rd October 2017 | Mr Neal Turner

"My experience at Audi Basingstoke could have been better because - the individual sales person was fine - as stated earlier the culture just felt like you'd entered a high pressure sales machine instead of being sensitive to the fact that the customer is making the second most important decision of their lives."

23rd October 2017 | Mr Howard Godman

"I was happy with the service at Audi Basingstoke because they were professionl, polite and understood my needs."

23rd October 2017 | Mrs Hazel McClelland

"Dealing with Darren Conrich was an absolute pleasure. He called back when unavailable, he phoned when pre-arranged, was available on time for appointments and he responded to emails quickly. These are fundamental things but they made a real difference and it is unlike the experiences I had at other dealerships. Darren is a credit to the organisation."

23rd October 2017 | Mr Arron Edwards

"I'd endorse Audi Basingstoke because the representative was as I have previously said, courteous, patient, helpful, pleasant and informed."

22nd October 2017 | Mr Colin Bates

"I had a great experience at Audi Basingstoke because the sales executive "Duncan" really tried his best. I would have bought the car I was looking at if they had got down to my £4000 deposit but the best they could go to was £4329. Shame!"

17th October 2017 | Mr Jason Riley

"I would recommend Audi Basingstoke to friends and family because of their staff and general cordiality"

16th October 2017 | Mr Michael Kavaney

"My experience at Audi Basingstoke was positive because the car is excellent, the salesperson, Simon was very helpful and the deal and exchange when smoothly."

12th October 2017 | Mr Dan Brown

"I would recommend Audi Basingstoke to friends and family because they were efficient and charming. The team looked after me and explained everything clearly. "

10th October 2017 | Mr Andrew Speed

"I'd recommend Audi Basingstoke to anyone because I was made to feel very welcome by the dealership and the fact they offer a great selection of new and approved Audi's. The sales team are also very keen to assist and answer question you have."

10th October 2017 | Mr Adam Camm

"I was pleased with Audi Basingstoke and would recommend them because they're friendly, professional & understood my requirements. David A is a top notch guy and truly looks after his clients - I would recommend him all day long !!!"

9th October 2017 | Mr Christopher Holt

"I'd recommend Audi Basingstoke to a friend because of the attentiveness of their staff and range of cars"

9th October 2017 | Mr Timothy James Lyons

"I was happy with the service at Audi Basingstoke because it was ok"

8th October 2017 | Mr Deepak Jagpal

"Audi Basingstoke were helpful because they were very professional and everyone at Basingstoke Audi was friendly and knowledgable. Stephen was great and kept me fully informed through the whole sale."

7th October 2017 | Mr William Watson

"I'd endorse Audi Basingstoke because the team is really friendly and helpful. They make you feel welcomed and overall a really good experience"

6th October 2017 | Mr Jason Rai

"My experience at Audi Basingstoke was cracking because I had good polite service with everything explained"

6th October 2017 | Mr Tony Eaton

"I'd recommend Audi Basingstoke to anyone because the sales team are very friendly and helpful. They listen to what you want and don't force you into anything you don't want to do. They make you feel comfortable and appreciated. "

5th October 2017 | Miss Amy Yates

"Audi Basingstoke were great because I had a great salesperson who was very helpful with what I needed"

4th October 2017 | Mr Peter Henley

"I'd recommend Audi Basingstoke to a friend because buying a car sight unseen is a major transaction with a lot of risk. The fact that the car was Manufacturer Approved helped but I also felt thatMalcolm, the salesman ws trustworthy. "

30th September 2017 | Mr Cunningham

"Audi Basingstoke staff were good because professional staff, easy to deal with."

29th September 2017 | Mr John Lodder

"The experience at Audi Basingstoke was great because the staff are friendly and professional "

28th September 2017 | Mrs Helen Whiley

"My experience at Audi Basingstoke was memorable because they returned my call promptly and were able to meet my request for an extended test drive"

28th September 2017 | Mr Clive Cox

"My experience at Audi Basingstoke was cracking because the service I received was excellent, there was no pressure and the main focus was ensuring the car was the right one for me. Even when I discussed other makes and models, Simon knew about these and provided a very accurate opinion of the pros and cons of each."

27th September 2017 | Mr B

"My experience at Audi Basingstoke could have been better because we couldn't get to a good price on the car."

26th September 2017 | Mr Nicholas Jackson

"The experience at Audi Basingstoke was fantastic because great attitude, very helpful."

26th September 2017 | Mrs Jasmine Dawson-Clark

"I had a great experience at Audi Basingstoke because the sales were welcoming, efficient and a good experience all round."

26th September 2017 | Mrs C

"Audi Basingstoke were great because they have very attentive friendly staff who listened to my requirements and I feel genuinely want to find me the right car"

25th September 2017 | Mr Simon Hughes

"The staff at Audi Basingstoke were good because they are welcoming, friendly and knowledgeable. in the past I have been able to negotiate fair offers but on this occasion I was very disappointed with the proposal which lacks any credibility. My confidence in the dealership has been shaken but, on the basis of previous experiences, I am willing to look at other options. "

23rd September 2017 | Mr Geoffrey Lucas

"My experience at Audi Basingstoke could have been bettet with better customer service because they do seem to care"

22nd September 2017 | Mr Graham Wales

"The reason I had purchased my last 3 cars was that I was assigned a salesperson and always dealt directly with them. When they moved on we were dealt with by a girl who promptly left mid sale and we've been passed around since then. Colbournes was special because of its personal touch. I don't feel they have that any longer. "

19th September 2017 | Mr Brown

"The experience at Audi Basingstoke was fantastic because Malcolm was exceptionally helpful and went the extra mile to give us a very professional and customer focussed experience."

18th September 2017 | Mrs Peta Poynton

"I would not recommend Audi Basingstoke mainly because of the way I was treated being a female customer and feeling harassed (in person and by being bombarded with phone calls) into making a purchase. My male friend who was with me on the day was disgusted with the way I was being treated and suggested a few times I walked out on the discussions it was that bad. "

18th September 2017 | Mrs Charlotte Miller

"Audi Basingstoke were great because sales people very helpful and friendly. Knowledgeable and efficient."

12th September 2017 | Mrs O

"I'd suggest Audi Basingstoke to a friend because they've been very patient helping me find my new car, very knowledgeable and offered me a great deal "

6th September 2017 | Mr David Parker

"The staff at Audi Basingstoke were good because they went out of their way to give me what I wanted over and above standard requests for information. "

6th September 2017 | Mr Andrew Kane

"My experience at Audi Basingstoke was memorable because service levels were good,notwthstanding the reps product knowledge."

1st September 2017 | Mr Mark Reynolds

"I would not recommend Audi Basingstoke because the service was lax in most ways"

29th August 2017 | Mr D

"I'd definitely recommend Audi Basingstoke because Simon was a great sales guy and would do anything to sort out any issues or concerns. Great car no issues but I know I can trust them to help me if there was any."

29th August 2017 | Miss Kerrie Meunier

"Audi Basingstoke were great because the salesman made the effort to engage with us"

29th August 2017 | Mr Gary Drury

"I would not recommend Audi Basingstoke because the Product didn't hold its value "

29th August 2017 | Mrs Kerry Clememt-Teagle

"I'd suggest Audi Basingstoke to a friend because they are friendly, professional in their presentation and are not pushy."

26th August 2017 | Mr Maurice Ward

"Audi Basingstoke staff were good because they are all very professional - especially Patrick de silva"

25th August 2017 | Mrs Deborah Janes

"Perfect service, knowledgeable and personable Sales Executive, I will 100% renew with Audi next year. I trust the brand, I trust my car, so do I trust the Team."

25th August 2017 | Mr Alrik Marie

"My experience at Audi Basingstoke was memorable because I had the opportunity to drive the car I was interested in."

23rd August 2017 | Mr Andrew Yelland

"I'd recommend Audi Basingstoke to a friend because they are good to deal with."

22nd August 2017 | Mr Gareth Jones

"I would recommend Audi Basingstoke to friends and family because they engage effectively in the sales process"

16th August 2017 | Mr John Chubb

"I'd recommend Audi Basingstoke to anyone because the staff are extremely helpful"

16th August 2017 | Mrs Margaret Howard

"I had a great experience at Audi Basingstoke because working with Chris was an absolute pleasure, he was understanding and patient with me. I felt bad we couldn't come to a deal, the upfront cost was a bit too much for me right now being the sole earner in my family until my partner goes back to work. Once things settle down I will be back! "

15th August 2017 | Mr Christopher Dossett

"I was happy with the service at Audi Basingstoke because a) they booked it in quickly b) offered us a lift into town c) picked us up from town when the car service was completed."

14th August 2017 | Mr Duncan Mason

"I'd definitely recommend Audi Basingstoke because dealing with them was memorable for all the right reasons!!!!"

14th August 2017 | Mr Ian Neale

"I had a great experience at Audi Basingstoke because the sales executive was very attentive and proactive without a hard sell."

9th August 2017 | Mr Stephen Matthews

"I would not recommend Audi Basingstoke because they would not listen to our requests about cost of extras, instead they kept telling us what finance would cost, when I said that I was a cash buyer. I was told that I could not purchase a 2 litre petrol Audi Quatro estate with "clever 4 wheel drive". I understand that this is not correct. I would suggest that anyone interested in purchasing an Audi should go to Audi Guildford"

9th August 2017 | Mr Michael Henry

"My experience at Audi Basingstoke was positive because the staff were very helpful and friendly. Everything was explained to me in great detail. And the car is amazing!"

9th August 2017 | Miss Fay Beardsell

"I would recommend Audi Basingstoke to friends and family because the service I received was very good and advisor was helpful and knowledgable."

8th August 2017 | Mr A

Audi Basingstoke

Audi BasingstokeAudi Basingstoke
audi

With a heritage to parallel the brands we supply, the Lookers Group has grown through a combination of innovation and investment, to offer one of the most modern retail experiences in the UK today.

Our extensive portfolio allows access to a wide range of new and approved used cars from 31 major car manufacturers, as well the most desirable vans and competitive leasing contracts.

You can be assured of an industry leading experience delivered through our committed approach to customer care. Starting with your initial enquiry, our mission of "Customers for Life" is demonstrated in everything we say and do. This is integral to the values of the company and as a result our sales specialists are helpful, knowledgeable and always happy to answer any questions. Should you decide to purchase one of our quality vehicles, they will also be able to advise you on the variety of financial options available.

117 Vehicles

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87 of Audi Basingstoke customers who bought a vehicle would recommend them to a friend