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These reviews were collected by JudgeService.com, an independant car dealer review website.
"I would recommend Audi Basingstoke to friends and family because of their staff and general cordiality"
"My experience at Audi Basingstoke was positive because the car is excellent, the salesperson, Simon was very helpful and the deal and exchange when smoothly."
"I would recommend Audi Basingstoke to friends and family because they were efficient and charming. The team looked after me and explained everything clearly. "
"I'd recommend Audi Basingstoke to anyone because I was made to feel very welcome by the dealership and the fact they offer a great selection of new and approved Audi's. The sales team are also very keen to assist and answer question you have."
"I was pleased with Audi Basingstoke and would recommend them because they're friendly, professional & understood my requirements. David A is a top notch guy and truly looks after his clients - I would recommend him all day long !!!"
"I'd recommend Audi Basingstoke to a friend because of the attentiveness of their staff and range of cars"
"I was happy with the service at Audi Basingstoke because it was ok"
"Audi Basingstoke were helpful because they were very professional and everyone at Basingstoke Audi was friendly and knowledgable. Stephen was great and kept me fully informed through the whole sale."
"I'd endorse Audi Basingstoke because the team is really friendly and helpful. They make you feel welcomed and overall a really good experience"
"My experience at Audi Basingstoke was cracking because I had good polite service with everything explained"
"I'd recommend Audi Basingstoke to anyone because the sales team are very friendly and helpful. They listen to what you want and don't force you into anything you don't want to do. They make you feel comfortable and appreciated. "
"Audi Basingstoke were great because I had a great salesperson who was very helpful with what I needed"
"I'd recommend Audi Basingstoke to a friend because buying a car sight unseen is a major transaction with a lot of risk. The fact that the car was Manufacturer Approved helped but I also felt thatMalcolm, the salesman ws trustworthy. "
"Audi Basingstoke staff were good because professional staff, easy to deal with."
"The experience at Audi Basingstoke was great because the staff are friendly and professional "
"My experience at Audi Basingstoke was memorable because they returned my call promptly and were able to meet my request for an extended test drive"
"My experience at Audi Basingstoke was cracking because the service I received was excellent, there was no pressure and the main focus was ensuring the car was the right one for me. Even when I discussed other makes and models, Simon knew about these and provided a very accurate opinion of the pros and cons of each."
"My experience at Audi Basingstoke could have been better because we couldn't get to a good price on the car."
"The experience at Audi Basingstoke was fantastic because great attitude, very helpful."
"I had a great experience at Audi Basingstoke because the sales were welcoming, efficient and a good experience all round."
"Audi Basingstoke were great because they have very attentive friendly staff who listened to my requirements and I feel genuinely want to find me the right car"
"The staff at Audi Basingstoke were good because they are welcoming, friendly and knowledgeable. in the past I have been able to negotiate fair offers but on this occasion I was very disappointed with the proposal which lacks any credibility. My confidence in the dealership has been shaken but, on the basis of previous experiences, I am willing to look at other options. "
"My experience at Audi Basingstoke could have been bettet with better customer service because they do seem to care"
"The reason I had purchased my last 3 cars was that I was assigned a salesperson and always dealt directly with them. When they moved on we were dealt with by a girl who promptly left mid sale and we've been passed around since then. Colbournes was special because of its personal touch. I don't feel they have that any longer. "
"The experience at Audi Basingstoke was fantastic because Malcolm was exceptionally helpful and went the extra mile to give us a very professional and customer focussed experience."
"I would not recommend Audi Basingstoke mainly because of the way I was treated being a female customer and feeling harassed (in person and by being bombarded with phone calls) into making a purchase. My male friend who was with me on the day was disgusted with the way I was being treated and suggested a few times I walked out on the discussions it was that bad. "
"Audi Basingstoke were great because sales people very helpful and friendly. Knowledgeable and efficient."
"I'd suggest Audi Basingstoke to a friend because they've been very patient helping me find my new car, very knowledgeable and offered me a great deal "
"The staff at Audi Basingstoke were good because they went out of their way to give me what I wanted over and above standard requests for information. "
"My experience at Audi Basingstoke was memorable because service levels were good,notwthstanding the reps product knowledge."
"I would not recommend Audi Basingstoke because the service was lax in most ways"
"I'd definitely recommend Audi Basingstoke because Simon was a great sales guy and would do anything to sort out any issues or concerns. Great car no issues but I know I can trust them to help me if there was any."
"Audi Basingstoke were great because the salesman made the effort to engage with us"
"I would not recommend Audi Basingstoke because the Product didn't hold its value "
"I'd suggest Audi Basingstoke to a friend because they are friendly, professional in their presentation and are not pushy."
"Audi Basingstoke staff were good because they are all very professional - especially Patrick de silva"
"Perfect service, knowledgeable and personable Sales Executive, I will 100% renew with Audi next year. I trust the brand, I trust my car, so do I trust the Team."
"My experience at Audi Basingstoke was memorable because I had the opportunity to drive the car I was interested in."
"I'd recommend Audi Basingstoke to a friend because they are good to deal with."
"I would recommend Audi Basingstoke to friends and family because they engage effectively in the sales process"
"I'd recommend Audi Basingstoke to anyone because the staff are extremely helpful"
"I had a great experience at Audi Basingstoke because working with Chris was an absolute pleasure, he was understanding and patient with me. I felt bad we couldn't come to a deal, the upfront cost was a bit too much for me right now being the sole earner in my family until my partner goes back to work. Once things settle down I will be back! "
"I was happy with the service at Audi Basingstoke because a) they booked it in quickly b) offered us a lift into town c) picked us up from town when the car service was completed."
"I'd definitely recommend Audi Basingstoke because dealing with them was memorable for all the right reasons!!!!"
"I had a great experience at Audi Basingstoke because the sales executive was very attentive and proactive without a hard sell."
"I would not recommend Audi Basingstoke because they would not listen to our requests about cost of extras, instead they kept telling us what finance would cost, when I said that I was a cash buyer. I was told that I could not purchase a 2 litre petrol Audi Quatro estate with "clever 4 wheel drive". I understand that this is not correct. I would suggest that anyone interested in purchasing an Audi should go to Audi Guildford"
"My experience at Audi Basingstoke was positive because the staff were very helpful and friendly. Everything was explained to me in great detail. And the car is amazing!"
"I would recommend Audi Basingstoke to friends and family because the service I received was very good and advisor was helpful and knowledgable."
"The experience at Audi Basingstoke was fantastic because range of available vehicles, friendly staff and competitive prices"
"I'd endorse Audi Basingstoke because it is a great company with amazing products and very helpful employees."
"Audi Basingstoke were great because the sales person was excellent and very helpful, never pushy, always tried to match our requirements but unfortunately he could not deliver our main request that we required a left hand drive vehicle. This was not a fault on his part but just that dealership did not offer that option. If it had we would have purchased the vehicle we intended to. Very good dealership otherwise."
"I'd definitely recommend Basingstoke Audi because they have very friendly and professional stuff. "
"My experience at Basingstoke Audi could have been better because the car body work was damaged when I arrived to pick up the car. I feel the salesman should have gone that extra mile for the inconvenience after being left without a car for 5 days!"
"Basingstoke Audi were great because Art was excellent in all aspects of my interaction with Audi. I hate buying a new car but he put me at ease and was extremely professional and helpful. He is an asset to the company. "
"I'd endorse Basingstoke Audi because professional and helpful"
"I'd definitely recommend Basingstoke Audi because the salesman (Patrick DeSilva) was courteous, patient, friendly and most importantly not-pushy! He informed me he was on leave just after I purchased the car and would ring as soon as he got back. My overall impression of the dealership was very good and I would definitely return for servicing, repairs and to buy another car in the future."
"My husband and I both agree that this has been the best experience we have ever had whilst purchasing a vehicle. The sales person (Niki Howard) was absolutely fantastic throughout the process. She's a credit to the company. Can't thank you enough. We wouldn't hesitate to buy from you again. "
"Although this was Stephen Du Cros first week in the job and there were a few new ropes to learn for him during the process the test drive, handover, and experience from him was outstanding. Although the car still had a mark on the alloy on handover (not his fault) and since having had a warning light flash up, my after care with him has been second to none. It was a pleasure doing business."
"Basingstoke Audi were really helpful and I'd recommend them because their customer service and vehicle care and preparation are second to none. Particular thanks to Bruno who made the sale a pleasure and answered my many questions and concerns very satisfactorily. "
"I would not recommend Basingstoke Audi because they have wasted my time, didn't listen and alienated a good customer who had bought many cars from them"
"I'd recommend Basingstoke Audi because efficient service, they lust n to customer, willing to dis us best options for the customer when purchasing another car, but just what's best for the dealwrship"
"Basingstoke Audi were really good because I wanted to buy a car however they have some way to go to recover the poor service they have provided since I bought my first car from them"
"My experience at Basingstoke Audi could have been better because l was left waiting a while then was not offered a competitive deal. The staff however were polite and friendly. "
"The experience at Basingstoke Audi was great because the sales process was very smooth and informative without being pushy "
"My experience at Basingstoke Audi was positive because they have my purchase history & know what extras I am looking for in a car, making the search very quick on what is available."
"I had a great experience at Basingstoke Audi because the staff were friendly, approachable and not too 'salesy'. Great team!"
"I'd recommend Basingstoke Audi to a friend because they are easy to deal with . Met all our requirements "
"My experience at Basingstoke Audi was memorable because Gareth explained everything to me in a caring and detailed way. He did not rush me at all and really listened to what I had to say. He even sat with me and explained everything in the car which was very helpful. Top marks Gareth! "
"The experience at Basingstoke Audi was great because the transaction was professional and courteous throughout."
"My experience at Basingstoke Audi was good , Chris kept me updated"
"Basingstoke Audi provided me a with a good experience and helped me decide on what A6 model I was really interested in. "
"I was happy with the service at Basingstoke Audi because staff were polite, friendly and helpful."
"My experience at Basingstoke Audi was positive because they staff were very knowledgeable and helpful without being pushy and overbearing "
"My experience at Basingstoke Audi was memorable because I believe they look after you as a person rather than just try to sell you a car they take as much time as you need to help you find the right car for you , this is my 3rd car with Audi I wouldn't go any where else for a car since being with Audl .I am very happy with the sevice I get ."
"I'd recommend Basingstoke Audi to anyone because the range of cars was great I don't think you can get a better deal and the service was good although a bit slow on all occasions which was the only negative to the experience "
"The experience at Basingstoke Audi was great because Gareth Deacon was extremely helpful "
"Basingstoke Audi staff were good because they are consistent And reliable as well as being customer focused and knowledgeable "
"I'd definitely recommend Basingstoke Audi because good personal servive"
"Basingstoke Audi were very professional but a bit slow on the handover"
"The experience at Basingstoke Audi was fantastic because they listened to what I had to say and accommodated my request as I am in the process of choosing a new vehicle"
"I would not recommend Basingstoke Audi because the way a potential sale was handled "
"Basingstoke Audi were really helpful and I'd recommend them because they found and supplied the model of Audi at the price that was agreeable"
"I had a great experience at Basingstoke Audi because the sales person (Art) was very friendly and helpful, not pushy to make a sale and when I had purchased the vehicle the car was ready very quickly and in great condition, they even managed to move the pick time earlier in short notice to suite my availability."
"I'd recommend Basingstoke Audi to anyone because it feels like you are going somewhere special... unlike the other dealers.. the cars and customers are treated well and therefore it feels more "high-end" than BMW or Merc... It is also good to have sales people that are also into their cars, not just for a job. Chris is one of them. "
"I would not recommend Basingstoke Audi because they don't seem to communicate with each other or the potential customer well"
"The staff at Basingstoke Audi were good because they represent the dealership in a professional manner. "
"The experience at Basingstoke Audi was great because of the way we were treated by Chris Privett. I first came to you with my daughter who bought a car & was treated very well by Chris, no pressure just really helpful. I had no intention of changing our car but was really impressed by what you had to offer & the way Chris treated his customers. Unfortunately Chris was off sick when we picked up the vehicle but Ashleigh looked after us very well. Overall excellent service something that a lot of company's talk about but fail to deliver not so with Audi Basingstoke."
"My experience at Basingstoke Audi could have been far better if they did offer the first class service that they so openly promote. They still managed to spell my surname wrong on the official documentation despite repeatedly telling them they had incorrectly spelt it on previously occasions. On the day of collection, a video link was sent to me (which was not received until the afternoon and by then too late) showing the car in what was meant to be in its final state. However it was clearly visible that the rear sensors had not been fitted.It was very frustrating as my husband had to change shifts at work in order to collect the car and had taken the train down to Basingstoke from London. During this day not at any time did Lookers Audi contact us to tell us it had not been done until my husband was standing in the showroom. After lots of discussion, and a that point not a happy customer at all,my husband then reluctantly waited for over two hours for the sensors to be fitted as he had made this journey especially to collect the car. It is important to stress we were more than happy to collect the car at a later date when we had agreed the purchase but the salesman said the car would be ready for the date of collection so we went with it. The salesman at the end of the day sold me a car which ended my long search. He was polite, professional and friendly. I had been particularly pleased by his sales manner. Not pushy at all and willing to help. However on the day of collection after all the issues, I felt bitterly disappointed by Audi. Not the level of service I had expected of such a reputable car manufacturer and being already an Audi owner, I had not experienced before. The fact that a mere 'sorry' was provided and no gesture of goodwill for the inconvenience that had been caused to us, made the likes of the local garden centre's level of customer service much more exemplary. Maybe it was an off day but there should be a better form of communication between the workshop and sales and more importantly the client. Spelling the customer's name is vital and if anything providing the customer an incentive or good will gesture for poor service which is pretty standard these days."
"Basingstoke Audi were great because given excellent service by Matt Leslie from start to finish"
"I had a great experience at Basingstoke Audi because they are very professional, allow the cars to do the talk"
"you probably get time wasters but in amongst them there are people who want to buy a car and get value for money. "
"I'd recommend Basingstoke Audi because all the staff we came in contact with were very pleasant and not at all pushy when wishing to look at cars etc. The salesman we had was a delight to be served by."
"I walked in to the salesroom with no intention of buying a vehicle on the same day but due to the approach Christopher Privett took to understanding my requirements and leading me through the selection process, I felt comfortable and confident enough to proceed with purchasing my car on the day. I did not feel any pressure during the sales process and I trusted Chris and the Audi team to offer me a fair price and finance plan. The full experience through to handing over the keys to my new car was very straight forward and I felt looked after every step of the way."
"The staff at Basingstoke Audi were good because they were all really friendly, polite and helpful. Chris was lovely and went above and beyond to ensure everything was explained, will defiantly recommend to people and buy my next car from them! "
"Basingstoke Audi were really helpful and I'd recommend them because salesman (Bruno) very friendly but finance deal just too rich.."
"The experience at Basingstoke Audi was great because,although I was kept waiting for 15 minutes beyond my appointment time, I was then given well over an hour of the salesman's time and knowledge, including a test drive and the use of the Audi configurator, as well as a sensible discussion on finance options. All the new cars in the Audi range are there for you to see. "
"Great service and helpful staff to take you smoothly through the purchasing process"
"I had a great experience at Basingstoke Audi because Christopher Privett is an excellent salesperson who took me through the purchase of my new Q2 with an informed, genuine & friendly approach. I rate Christopher very highly."
"Basingstoke Audi were fantastic because Gareth was likeable, knowledgeable and professional and they have great cars!"
"I would not recommend Basingstoke Audi because their prices are too high and unreasonable. I had a quote to buy the same car for less that half of what we were quoted by Audi. The sales person stated that he wasn't willing to go below his 18% commission."