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100 reviews of Audi Basingstoke

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Audi Basingstoke

87

Overall satisfaction

88

Would recommend

"My experience at Lookers Audi Basingstoke was memorable because Art made a long distance deal very easy and was contactable at all times."

20th February 2018 | Mr Andrew Kendrick

"The experience at Lookers Audi Basingstoke was fantastic because quick, efficient and helpful."

20th February 2018 | Mrs Delia Brown

"I was pleased with Lookers Audi Basingstoke and would recommend them because they were generally efficient and not overly pushy!"

19th February 2018 | Mr Nick Robinson

"Lookers Audi Basingstoke were helpful because I have had an Audi for over 35 years"

18th February 2018 | Mr Bernard Cazenove

"My experience at Lookers Audi Basingstoke was positive because of the friendly, non hurried and no pressure approach to sales."

16th February 2018 | Mrs Gillian Herring

"I'd endorse Lookers Audi Basingstoke because They found me a fantastic car"

15th February 2018 | Mrs Gillian E

"Good service and very happy with the car. "

12th February 2018 | Mr Chris Hooper

"My experience at Lookers Audi Basingstoke was positive because they kept me informed and went the extra mile to ensure the car was what I wanted etc."

12th February 2018 | Mr Isaac Reeves

"I'd suggest Lookers Audi Basingstoke to a friend because they were all very friendly and helpful. "

5th February 2018 | Mr Darren Witbared

"My experience at Lookers Audi Basingstoke could have been better because you need to provide mobile phones to your sales team and train them properly on how to process paperwork, to answer emails quickly and to provide a better sales environment. "

5th February 2018 | Mr Stuart McPherson

" To up own arses. "

2nd February 2018 | Mrs Katie Warwick

"The experience at Lookers Audi Basingstoke was fantastic because the salesperson, Duncan Taylor, went over and above my expectations throughout, even picking me up from the rail station to collect my vehicle."

2nd February 2018 | Mr Tony Suggitt

"The experience at Lookers Audi Basingstoke was good because the salesman we dealt with always responded, was friendly with no pressurised selling and listened to our needs"

1st February 2018 | Mr W

"I would recommend Lookers Audi Basingstoke to friends and family because Chris was brilliant, as was Ben and Rob. All were very patient and very understanding and a pleasure to buy from. "

31st January 2018 | Miss C

"The staff at Lookers Audi Basingstoke were good because they took time to contact me with regular updates and find alternative solutions. Very quick and efficient. I really appreciate Malcolm's work and can not recommend him highly enough "

29th January 2018 | Mr Liam Beale

"My experience at Lookers Audi Basingstoke could have been better because of the building work"

29th January 2018 | Mr Andy Holmes

" Lookers Audi Basingstoke fully demonstrated how to offer a frendly and helpful experience during my car purchase. Although there were a number of things requiring clarification or further sorting they were able to resolve these in a helpful way!i"

29th January 2018 | Mr Hayward

"Lookers Audi Basingstoke were great because they were helpful and really knowledgable, we also didnt feel pressured like we have done by other companies"

25th January 2018 | Miss Gabrielle Kelley

"I'd suggest Lookers Audi Basingstoke to a friend because they sell good cars professionally."

23rd January 2018 | Mr Roger Scrivens

"Lookers Audi Basingstoke staff were good because they were friendly."

22nd January 2018 | Mrs Debra Ann Mulligan

"I was happy with the service at Lookers Audi Basingstoke because of the excellent presentation of the vehicle and the attentive service of the Salesperson"

22nd January 2018 | Mr David Hatter

"I'd endorse because of the great people"

22nd January 2018 | Mr David Beaty

"I'd endorse Lookers Audi Basingstoke because although they were unable to help me because I physically cannot afford to buy anything that fits my needs with four rings on the front, I think my dad would benefit from their quality of service. I just wish I could afford to buy one too."

20th January 2018 | Mr Alastair Baker

"I would not recommend Lookers Audi Basingstoke because I was told buying an Audi from them would be a 'special experience. Unfortunately the feeling I got was of a back street forecourt surviving on the quality and reputation of Audi."

20th January 2018 | Mr Andrew Whitehead

"I'd recommend Lookers Audi Basingstoke to anyone because of the totally efficient service "

19th January 2018 | Mrs Qiong Zhou

"Lookers Audi Basingstoke were really helpful and I'd recommend them because their salesman aren't pushy but very helpful & informative & were good at fitting me for a suitable car based on my needs."

15th January 2018 | Mr Adams

"My experience at Lookers Audi Basingstoke could have been better because unfortunately some staff members were really unprofessional in one occasion. I came to see a car the first time and I unfortunately my phone dropped inside one of the car I went in. So the next day I phoned them because I was 100 percent sure the phone was there as it was the only store I was. I gently asked twice to check inside the car and the customer service girl that answered ensured me that they thoroughly checked and my phone was not there. So after work I went straight there to have a double check myself and it was visibly on the car seat I asked to look at. So this clearly means that she could not care less to what customers gently asked as a simple favour. I was so upset because when I came in the same girl was chatting doing nothing with her colleague instead of checking if a customer forgot his phone inside the car I specifically pointed. Next time if you want a good score rate you should not lie just because you assume the phone is not there."

12th January 2018 | Mr Dario D Agostino

"I would recommend Lookers Audi Basingstoke to friends and family because they were very engaging and helped our family to buy an outstanding car with minimal fuss and a friendly attitude. "

11th January 2018 | Mrs Claire Sartin

"Lookers Audi Basingstoke were really helpful and I'd recommend them because they are well informed, helpful and have a great range of cars."

11th January 2018 | Mrs C

"Lookers Audi Basingstoke were fantastic because they delivered what they promised, great service and staff. I would highly recommend if your looking to purchased a used car."

10th January 2018 | Mr David West

"Lookers Audi Basingstoke were great because the sales person I dealt with - John understood what I needed and provided the car as quickly as I requested"

8th January 2018 | Mrs Sheila Inwood

"My experience at Lookers Audi Basingstoke was cracking because the Sales person Jonathan was very good and not too pushy, which we liked. He also was very helpful checking other cars before we decided on the first one we chose"

8th January 2018 | Mr W

"The experience at Lo---okers Audi Basingstoke was fantastic because "

3rd January 2018 | Mr Bob Becket

"The sales team in particular the sales person I dealt with were friendly, professional and had a good sense of understanding my needs, requirements and preferences (while maintaining the professionalimage that a Tier 1 motor company staff member should do in protecting the Audi brand and reputation). He gave me the impression he was constantly looking for the best deal and vehicle that matched my requirements which is more than the competitors did throughout the duration of a stressful and longwinded procurement process I had to endure. I am happy with the end result and the process followed and would not hesitate to recommend the team to anyone!"

2nd January 2018 | Mr H

"I'd definitely recommend Lookers Audi Basingstoke because they give a friendly, helpful service with no pressure."

2nd January 2018 | Mrs Eves

"I'd recommend Lookers Audi Basingstoke to anyone because they’re awesome :)"

2nd January 2018 | Miss Aimee Paterson

"I'd recommend Lookers Audi Basingstoke to a friend because the sales executive Darren went out of his way to help me and always did it with a smile in his face. "

2nd January 2018 | Mr Andrew Meade

"I was happy with the service at Lookers Audi Basingstoke because they provided a friendly and professional service."

1st January 2018 | Mrs Laura Saunders

"I'd recommend Lookers Audi Basingstoke to a friend because they provided a good service"

27th December 2017 | Mr Robert York

"I was pleased with Lookers Audi Basingstoke and would recommend them because Audi makes very good cars. Just stick to your guns with what you are looking for."

24th December 2017 | Ms B

"Lookers Audi Basingstoke were helpful because even though the dealership is being run in a portacabin, I still experienced a highly professional sale."

18th December 2017 | Miss Emily Jones

"I'd recommend Lookers Audi Basingstoke to a friend because very friendly"

18th December 2017 | Miss Tracy Makepeace

"My experience at Lookers Audi Basingstoke could have been better if you hadn't called me a dn suggested you had a good deal for me. You didn't you just wanted to sell me a new car for more money. Don't waste may time in future. I originally felt very positive to wards Audi in Basingstoke. I don't now."

18th December 2017 | Mr Vincent Russell

"Lookers Audi Basingstoke were great because they were helpful and still helping "

16th December 2017 | Ms Theresa Langley

"The staff at Lookers Audi Basingstoke were good because Perfect from start to finish! "

14th December 2017 |

"I'd recommend Lookers Audi Basingstoke to a friend because they made us feel important, even though they were in temporary accommodation on a very cold day. They weren't at all pushy and were able to answer all our questions with an assurance that breeds confidence."

11th December 2017 | Mr Richard Hopper

"The experience at Lookers Audi Basingstoke was great because Patrick De Silva goes the extra mile to really help you!"

8th December 2017 | Ms Linda Poulter

"Lookers Audi Basingstoke were great because they know their stuff, can source your exact vehicle needs if not on site, and have a friendly approach"

7th December 2017 | Mr Adrian Field

"The experience at Lookers Audi Basingstoke was good because they worked very hard to provide a deal, and were friendly, courteous and professional. They made you feel valued "

7th December 2017 | Mr Nicholas Robinson

"I would recommend Lookers Audi Basingstoke to friends and family because they are very thorough with every aspect. I gave them a brief and they did incredibly well to stick to this. "

5th December 2017 | Miss Victoria Watmore

"Good experience so far and I'm hoping that Duncan Taylor can come up with a good deal for me on my next Audi."

5th December 2017 | Mr Chris Durkin

"Lookers Audi Basingstoke were great because I received great service and was dealt with by friendly staff, with efficient & knowledgeable communication throughout the entire process."

5th December 2017 | Mrs Joanna McCrae

"Lookers Audi Basingstoke were really helpful and I'd recommend them because you they make feel welcome as soon as you walk through the door. They make by a car an exciting experience. "

4th December 2017 | Miss Abigail Owen

"The staff at Lookers Audi Basingstoke were good because they are friendly and professional "

1st December 2017 | Mr Phil Thompson

"My experience at Lookers Audi Basingstoke could have been better because we were over promised and under delivered and we’re spoken to very badly by the sales manager "

28th November 2017 | Mr Peter Taylor

"I would not recommend Lookers Audi Basingstoke because do not seem to offer deals, follow up customers or want to do business. The site is a mess and surrounded by roadworks, but they do not try and compensate for this by offering better service, signage, temporary seating"

28th November 2017 | Mr Gary Woodcock

"I'd recommend Lookers Audi Basingstoke because very good customer service"

25th November 2017 | Mr T

"Lookers Audi Basingstoke were fantastic because of the genuine customer service and willingness to help. "

25th November 2017 | Mr H

"The experience at Lookers Audi Basingstoke was fantastic because there range and standard of vehicles is exceptionally high. The sales person, Bradley who I dealt with was easy going and very knowledgeable about the car. A great service all round."

23rd November 2017 | Mr Mike Fredericks

"I'd suggest Lookers Audi Basingstoke to a friend because of the competitive pricing"

22nd November 2017 | Mr Mike Pendrell

"I'd recommend Lookers Audi Basingstoke to anyone because I was treated with respect and not pushed into anything I didn't want or above my budget etc. "

21st November 2017 | Miss Rebecca Waring

"I had a great experience at Lookers Audi Basingstoke because of the choice of cars available to view, the friendly atmosphere and cleanliness of the showrooms. "

21st November 2017 | Mr Michael White

"The experience at Lookers Audi Basingstoke was great because we were looked after from start to end."

21st November 2017 | Mr N

"John is a fantastic salesman, very tentative and the whole sales process was very quick and efficient. The car was very well presented and the garage couldn’t have been more welcoming. Would highly recommend both John and the dealership. "

21st November 2017 | Mr Dan Chapman

"I'd endorse Lookers Audi Basingstoke because the all round service was top class"

21st November 2017 | Mr Andy Spratling

"Really helpful and friendly. Made life simple and answered all my questions really quickly "

20th November 2017 | Mrs Alison Baird

"The experience at Lookers Audi Basingstoke was good because they are friendly, accomodating and met my needs."

20th November 2017 | Mr Richard Ramsden

"I'd endorse Lookers Audi Basingstoke because nothing is too much trouble - all salespersons were polite, friendly and very presentable - and the tea just kept flowing "

19th November 2017 | Mr Roy Costar

"Lookers Audi Basingstoke staff were good because there was no hard sell, they were helpful and polite in trying to assist me in choosing the trim level and colour of my new TT."

18th November 2017 | Mrs Christine Oswald

"I'd definitely recommend Lookers Audi Basingstoke to friends and family because of the extremely professional service and level of expertise they have of their vehicles. All staff were very friendly and knowledgeable "

16th November 2017 | Mr Graham Wilton

"I'd recommend Lookers Audi Basingstoke to anyone because they were exceptional"

16th November 2017 | Miss Amy Christine Woodruff

"I'd definitely recommend Lookers Audi Basingstoke because the are professional very helpful and they listen to needs of customers "

14th November 2017 | Mrs Karen Clarke

"I would not recommend Lookers Audi Basingstoke because both services I have had have had issues. The last was one was terrible."

13th November 2017 | Mrs Neate

"The experience at Lookers Audi Basingstoke was good because they offer competitive prices & choices"

12th November 2017 | Mr Peter McIntosh

"Lookers Audi Basingstoke were helpful because I was very impressed by the professional approach of your staff, especially Stephen DuCros who was attentive, efficient and patient throughout the process. I would definitely recommend your dealership and I would be happy to do business with you again. Thank you."

6th November 2017 | Mr F

"I would not recommend Lookers Audi Basingstoke because they are very pushy and also after a requested not to be contacted by them I received emails and calls, very annoying and not the Audi I use to know"

3rd November 2017 | Mr Jason Blackall

"Audi Basingstoke were really helpful and I'd recommend them because it’s the best Audi dealership there is!!"

2nd November 2017 | Mr Michail A

"The experience at Audi Basingstoke was great because great people great product great service "

2nd November 2017 | Mr Peter Henley

"I'd suggest Audi Basingstoke to a friend because of the personalised customer service, care and trust displayed and their support all through the Sales process."

2nd November 2017 | Mrs Ola Osibogun

"I'd definitely recommend Audi Basingstoke to friends and family because of the quick swift response to my initial purchase enquiry. 3 days from initial contract to driving away. Just excellent "

2nd November 2017 | Mr Douglas Pedersen

"Audi Basingstoke were great because easy friendly no pressure service"

2nd November 2017 | Mr Stuart Scott

"Simon Gill at Audi Basingstoke was great - he did everything possible to support our requirements & we are very pleased with the purchase"

2nd November 2017 | Mrs Joanna Harris

"The experience at Audi Basingstoke was good because I received fast response from my initial online Facebook enquiry. I had all the answers to my questions by the following afternoon. "

2nd November 2017 | Mr Jeffreys

"To receive the car when promised and not left waiting and having to chase them"

31st October 2017 | Mrs Kaye Mason

"I was happy with the service at Audi Basingstoke because very polite staff very warm welcome enjoyable experience A++++++"

31st October 2017 | Mr Allan Button

"I'd definitely recommend Audi Basingstoke to friends and family because they’re my local dealer "

27th October 2017 | Mr Ian Monier-Williams

"Audi Basingstoke were great because of the fast easy service. Staff were happy to explain different options and test cars."

26th October 2017 | Mr Carl Nelson

"Audi Basingstoke were great because I told Nikki what car I was looking for and the spec, mileage, colour and price etc and she contacted me 2 weeks later with exactly the car I wanted."

26th October 2017 | Mrs R

"I'd suggest Audi Basingstoke to a friend because they were friendly, courteous and helpful."

26th October 2017 | Mr Jeff Stone

"The experience at Audi Basingstoke was fantastic because the staff were friendly, the product has a great name for itself and the cars speak for themselves."

25th October 2017 | Mr Clwyd Jones

"The experience at Audi Basingstoke was great because Patrick was so helpful and I felt like I could trust him. He worked really hard to make sure I got the car that I wanted. He made the whole experience of buying a car enjoyable, and even on the day I picked the car up he made sure I knew how everything worked. I've never had such fantastic customer service. Patrick was recommend to me by my neighbour and she was 100% right about how great he is. :-) THANK YOU! "

24th October 2017 | Miss Holly Louise Worboys

"I'd recommend Audi Basingstoke to friends and family because the sales person was polite helpful without resorting to the 'hard sell' tactic used in some other dealerships."

23rd October 2017 | Mr Paul D

"Audi Basingstoke staff were good because they were enthusiastic and welcoming, they just need a little more attention to detail."

23rd October 2017 | Mr Neal Turner

"My experience at Audi Basingstoke could have been better because - the individual sales person was fine - as stated earlier the culture just felt like you'd entered a high pressure sales machine instead of being sensitive to the fact that the customer is making the second most important decision of their lives."

23rd October 2017 | Mr Howard Godman

"I was happy with the service at Audi Basingstoke because they were professionl, polite and understood my needs."

23rd October 2017 | Mrs Hazel McClelland

"Dealing with Darren Conrich was an absolute pleasure. He called back when unavailable, he phoned when pre-arranged, was available on time for appointments and he responded to emails quickly. These are fundamental things but they made a real difference and it is unlike the experiences I had at other dealerships. Darren is a credit to the organisation."

23rd October 2017 | Mr Arron Edwards

"I'd endorse Audi Basingstoke because the representative was as I have previously said, courteous, patient, helpful, pleasant and informed."

22nd October 2017 | Mr Colin Bates

"I had a great experience at Audi Basingstoke because the sales executive "Duncan" really tried his best. I would have bought the car I was looking at if they had got down to my £4000 deposit but the best they could go to was £4329. Shame!"

17th October 2017 | Mr Jason Riley

"I would recommend Audi Basingstoke to friends and family because of their staff and general cordiality"

16th October 2017 | Mr Michael Kavaney

"My experience at Audi Basingstoke was positive because the car is excellent, the salesperson, Simon was very helpful and the deal and exchange when smoothly."

12th October 2017 | Mr Dan Brown

Audi Basingstoke

Audi BasingstokeAudi Basingstoke
audi

With a heritage to parallel the brands we supply, the Lookers Group has grown through a combination of innovation and investment, to offer one of the most modern retail experiences in the UK today.

Our extensive portfolio allows access to a wide range of new and approved used cars from 31 major car manufacturers, as well the most desirable vans and competitive leasing contracts.

You can be assured of an industry leading experience delivered through our committed approach to customer care. Starting with your initial enquiry, our mission of "Customers for Life" is demonstrated in everything we say and do. This is integral to the values of the company and as a result our sales specialists are helpful, knowledgeable and always happy to answer any questions. Should you decide to purchase one of our quality vehicles, they will also be able to advise you on the variety of financial options available.

115 Vehicles

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88 of Audi Basingstoke customers who bought a vehicle would recommend them to a friend