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100 reviews of Audi Basingstoke

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Audi Basingstoke

84

Overall satisfaction

84

Would recommend

" I suggest read and digest my above observations"

30th May 2018 | Mr G

"I would not recommend Lookers Audi Basingstoke because my query was not answered correctly. "

17th May 2018 | Mrs Jacky Cooper

"I would not recommend Lookers Audi Basingstoke because (1) lack of honesty (2) insulting offer for my vehicle (3) trying to get me to buy tyres when there isn't a need for my current vehicle (4) extraordinarily slow and dismal service by the salesman (5) having to wait over 4 hours for my vehicle, when I was initially told perhaps 1.5 hours. "

13th May 2018 | Dr Timothy Faltermeyer

"I had a great experience at Lookers Audi Basingstoke because the entire process was made quick and easy, with all questions being answered thoroughly. "

12th May 2018 | Mr M

"Lookers Audi Basingstoke were great because they offered a competitive price and as it was a distance sale, they kept me informed all the time. Friendly and professional; thorough and competitive!"

9th May 2018 | Mr Alistair King

"I was happy with the service aall expectations were fully covered at Audi Basingstoke because previous dealings I have had made me return and I found the dealership very helpful"

8th May 2018 | Mrs Anita Teale

"My experience at Lookers Audi Basingstoke was cracking because despite initial minor issues, they have went over the extra mile to make their customer happy. Their staff is friendly, knowledgeable and professional. The service they provide was always of the highest standard."

8th May 2018 | Mr N

"My experience at Lookers Audi Basingstoke was memorable because of the seamless smooth transaction."

8th May 2018 | Mr Abhishek Banerjee

"I had a great experience at Lookers Audi Basingstoke because the people were always helpful, had a sense of humour and actually cared."

8th May 2018 | Mr Paul Whitehouse

"The experience at Lookers Audi Basingstoke was good because the customer service is second to none. "

8th May 2018 | Mr Carl Jeffreys

"I would not recommend Lookers Audi Basingstoke because the vehicle controls were not explained in full"

4th May 2018 | Mr M

"Lookers Audi Basingstoke were great because they went above and beyond, offering a first class service no matter if your car is £10,000 or £100,000. "

4th May 2018 | Mr David B

"Lookers Audi Basingstoke were great because they supplied the right car at the right price at the right time and offered a realistic trade in"

3rd May 2018 | Mr Hywel Cunnah

"Lookers Audi Basingstoke were very helpful and worked very hard to meet my needs. "

2nd May 2018 | Mr Boyd-Wallis

"The experience at Lookers Audi Basingstoke was good because Andrew Chambers was friendly and always ready to advise, arrange test drive, did not pressure me to have finance - allowed time for me to consider options, listened to what I wanted."

1st May 2018 | Mr Phillip Mockler

"I'd recommend Lookers Audi Basingstoke to anyone because of the level of service I was given - thw sales guys went above and beyond to find me exactly what I was looking for within my specified budget and I couldn’t be happier with the car I bought from them!"

30th April 2018 | Miss Deighton

"My experience at Lookers Audi Basingstoke was memorable because it was an effortless transaction from start to finish and we were very well looked after by Simon Gill throughout."

30th April 2018 | Mrs Sarah Page

"Lookers Audi Basingstoke were helpful because of a very professional attitude "

30th April 2018 | Mr John Dennison

"The experience at Lookers Audi Basingstoke was great because I never felt pressured into buying a vehicle, Duncan showed me a number of vehicles before I made up my mind, went for a decent test drive before sitting down and going through the numbers over a lovely coffee, was also given a fair price for my old car."

30th April 2018 | Mr Michael Cook

"The experience at Lookers Audi Basingstoke was fantastic because they have a good choice of vehicles and inspire confidence"

30th April 2018 | Mr John Rees

"The staff at Lookers Audi Basingstoke were good because they were relaxed and friendly not aggressive sales technique."

26th April 2018 | Mrs Anita Paul

"I'd endorse Lookers Audi Basingstoke because of the friendly, personal and efficient service and commitment to meeting my needs as a customer. Both my initial test drive and handover meetings went smoothly with Andrew Chambers providing knowledgeable, helpful and friendly customer service on both."

26th April 2018 | Mrs Laurie Deans

"Lookers Audi Basingstoke staff were pleasant. But the sales staff are not authorized to negotiate a deal, that is done by the management team. Unfortunately this is no different to most main dealers. "

21st April 2018 | Mr Colin Surman

"I was happy with the service at Lookers Audi Basingstoke because Audi Basingstoke always give exceptional service. Nothing is to much trouble for any of the staff. They are always welcoming and make it a pleasure to visit this showroom. The technicians are very knowledgeable and always do a good job. "

20th April 2018 | Mrs W

"The staff at Lookers Audi Basingstoke were good because they are very helpful and knowledgeable."

18th April 2018 | Ms Tracy Betty

"Lookers Audi Basingstoke staff were good because they were respectful and attentive. "

18th April 2018 | Mrs Britta Jenkinson

"I would recommend Lookers Audi Basingstoke to friends and family because they offer an excellent dealership."

17th April 2018 | Dr W

"The experience at Lookers Audi Basingstoke was good because all the staff were friendly and very helpful. Nadia my sales person was extremely friendly and professional "

16th April 2018 | Mr John Jones

"Today we collected our Audi Q2 from Basingstoke Audi the service we received from Nadia Burton and her Manager was first class Nadia certainly did go the extra mile. Well done Team Basingstoke Audi"

13th April 2018 | Mr Bob Jones

"I would recommend Lookers Audi Basingstoke to friends and family because it was a pleasurable experience "

11th April 2018 | Mr S

"Lookers Audi Basingstoke were great because they went the extra mile to ensure that every base was covered"

11th April 2018 | Mr Paul Willcocks

"I was happy with the service at Lookers Audi Basingstoke because the professional and friendly approach by all staff, even those not involved in the sale."

10th April 2018 | Mr Steven G

"Lookers Audi Basingstoke were helpful because it was my first time purchasing a car on finance. John went above and beyond to find me my perfect car within my budget and went through all the details thoroughly with me and put me at ease."

9th April 2018 | Miss Kamala McCormack

"The experience at Lookers Audi Basingstoke was good because the customer journey was smooth and focused. The product was excellent and the salesman not pushy"

6th April 2018 | Mrs Olga Rider

"Lookers Audi Basingstoke were really helpful and I'd recommend them because they listen and don’t make it awkward when you can’t fing exactly what your looking for "

3rd April 2018 | Mr Brent Trowbridge

"I'd endorse Lookers Audi Basingstoke because they acted professionally and assisted me when I was looking to lease a car taking time to go through all the car and payment options available to me."

3rd April 2018 | Mr Stephen Trott

"The experience at Lookers Audi Basingstoke was good because the service from Robert was excellent and very family friendly."

3rd April 2018 | Mrs B

"I'd definitely recommend Lookers Audi Basingstoke because the service received was attentive and personal. They really respond to the customer needs and make the experience enjoyable."

2nd April 2018 | Mr Suki Jhheent

"I’ve had incredible service from BASINGSTOKE Audi in the past and would’ve recommended extremely highly. Unfortunately I believe certain aspects of the site have slipped, and weren’t able to match my needs this time around. It hasn’t put me off the brand or the branch, don’t get me wrong the service is still very good and certainly above average. But as a driving instructor I didn’t feel they were as helpful as they could be."

26th March 2018 | Mr Marcus Gainey

"My experience at Lookers Audi Basingstoke was memorable because of Simon Gill."

26th March 2018 | Miss Shaunie-Louise Thomas

"Lookers Audi Basingstoke were really helpful and I'd recommend them because they have very friendly knowledgeable staff"

26th March 2018 | Mr Jeffery Ward

"My experience at Lookers Audi Basingstoke could have been better because the deal offered wasn't acceptable and products added on without disscussion as to whether we wanted them. No benefit in being a returning customer who has bought before as deal was the same as a new customer."

26th March 2018 | Mr James Neate

"I'd definitely recommend Lookers Audi Basingstoke because mainly the attitude of the personnel in the dealership is extremely satisfactory. Secondly, the cleanliness and preparation is just perfect."

25th March 2018 | Mr Sandeep Gurung

"I had a great experience at Lookers Audi Basingstoke because , the sales person was very friendly and helpful"

19th March 2018 | Mr Syed Hussain

"I was pleased with Lookers Audi Basingstoke and would recommend them because they are there to help you and your individual requirements. "

19th March 2018 | Ms Christina Freyberg

"The communication between staff when taking days off should be improved. If this had happened then I would, by now, have been a happy customer and most likely have purchased the car. My total disappointment was caused by lack of communication and not any one individual. The brand may not have suffered in my eyes but the customer care is nil in my total experience. Whenever I have phoned up early in the morning, I have always been told that the person I want to contact is in a meeting - yet communication between staff is zero in my experience....so in spite of the meetings, customer importance looks secondary to me. I just hope my comments help to improve things. "

14th March 2018 | Mr Roger Miller

"I would not recommend Lookers Audi Basingstoke because they was my time on a Saturday when I had a booked appointment... Wouldn’t be confident about buying a car through them "

13th March 2018 | Mr Mark Moffat

"I would not recommend Lookers Audi Basingstoke because no reply to email to regards to a test drive, "

12th March 2018 | Mr Matthews

"Lookers Audi Basingstoke were helpful because we were offered professional honest advise and knew the Audi we bought was the genuine vehicle . "

9th March 2018 | Mrs Rosemary Svehlik

"I'd endorse Lookers Audi Basingstoke because the service I received especially from Jake was A-class! "

9th March 2018 | Mr Robert Trevaskis

"I was happy with the service at Lookers Audi Basingstoke because it was good "

8th March 2018 | Mr Marcin Szczygiel

"The experience at Lookers Audi Basingstoke was fantastic because sale team is a top class!"

5th March 2018 | Mr Constantin Patranjel

"I'd endorse Lookers Audi Basingstoke because despite operational challenges with the refurbishment of the dealership, this was not allowed to in anyway to effect the customer experience."

5th March 2018 | Mr Gareth Thomas

"I would not recommend Lookers Audi Basingstoke because the car was not cleaned properly the alloys had break dust on them and and was not professionally cleaned I'm not one to kick up a fuss but when we pulled out of Audi Basingstoke and pulled over to have another look at the car you could see the alloys wernt cleaned properly and car not cleaned properly I'm going to have the car detailed and its costing me £500 to make the car look like a showroom finish which is how it should look when buying a car from a branch links Audi, there was suppose to be an AMI cable in the car but they did not leave one in the car for us and I've been trying to contact Niki about this but I'm not getting any reply from her whatsoever it just seems like now she's made the sale she doesn't care about any after care not one response from her at all, I've been to coulsdon Audi asking about the £75 cable which they said Basingstoke audi should supply us one out of courtesy which is what coulsdon do. I'm now going to have to fork out for this cable but luckily coulsdon are going to help with a discount. It's a joke to be honest. "

2nd March 2018 | Miss Katie Lammas

"They have good customer service."

2nd March 2018 | Mr Abelardo Jr Salonga

"The experience at Lookers Audi Basingstoke was fantastic because they helped a bunch and they was all really nice, I was very happy with the car to. "

27th February 2018 | Mr McAllister

"The experience at Lookers Audi Basingstoke was fantastic because of the friendly and helpful staff who are always willing to go the extra mile."

26th February 2018 | Mr David Potter

"My experience at Lookers Audi Basingstoke was memorable because Art made a long distance deal very easy and was contactable at all times."

20th February 2018 | Mr Andrew Kendrick

"The experience at Lookers Audi Basingstoke was fantastic because quick, efficient and helpful."

20th February 2018 | Mrs Delia Brown

"I was pleased with Lookers Audi Basingstoke and would recommend them because they were generally efficient and not overly pushy!"

19th February 2018 | Mr Nick Robinson

"Lookers Audi Basingstoke were helpful because I have had an Audi for over 35 years"

18th February 2018 | Mr Bernard Cazenove

"My experience at Lookers Audi Basingstoke was positive because of the friendly, non hurried and no pressure approach to sales."

16th February 2018 | Mrs Gillian Herring

"I'd endorse Lookers Audi Basingstoke because They found me a fantastic car"

15th February 2018 | Mrs Gillian E

"Good service and very happy with the car. "

12th February 2018 | Mr Chris Hooper

"My experience at Lookers Audi Basingstoke was positive because they kept me informed and went the extra mile to ensure the car was what I wanted etc."

12th February 2018 | Mr Isaac Reeves

"I'd suggest Lookers Audi Basingstoke to a friend because they were all very friendly and helpful. "

5th February 2018 | Mr Darren Witbared

"My experience at Lookers Audi Basingstoke could have been better because you need to provide mobile phones to your sales team and train them properly on how to process paperwork, to answer emails quickly and to provide a better sales environment. "

5th February 2018 | Mr Stuart McPherson

" To up own arses. "

2nd February 2018 | Mrs Katie Warwick

"The experience at Lookers Audi Basingstoke was fantastic because the salesperson, Duncan Taylor, went over and above my expectations throughout, even picking me up from the rail station to collect my vehicle."

2nd February 2018 | Mr Tony Suggitt

"The experience at Lookers Audi Basingstoke was good because the salesman we dealt with always responded, was friendly with no pressurised selling and listened to our needs"

1st February 2018 | Mr W

"I would recommend Lookers Audi Basingstoke to friends and family because Chris was brilliant, as was Ben and Rob. All were very patient and very understanding and a pleasure to buy from. "

31st January 2018 | Miss C

"The staff at Lookers Audi Basingstoke were good because they took time to contact me with regular updates and find alternative solutions. Very quick and efficient. I really appreciate Malcolm's work and can not recommend him highly enough "

29th January 2018 | Mr Liam Beale

"My experience at Lookers Audi Basingstoke could have been better because of the building work"

29th January 2018 | Mr Andy Holmes

" Lookers Audi Basingstoke fully demonstrated how to offer a frendly and helpful experience during my car purchase. Although there were a number of things requiring clarification or further sorting they were able to resolve these in a helpful way!i"

29th January 2018 | Mr Hayward

"Lookers Audi Basingstoke were great because they were helpful and really knowledgable, we also didnt feel pressured like we have done by other companies"

25th January 2018 | Miss Gabrielle Kelley

"I'd suggest Lookers Audi Basingstoke to a friend because they sell good cars professionally."

23rd January 2018 | Mr Roger Scrivens

"Lookers Audi Basingstoke staff were good because they were friendly."

22nd January 2018 | Mrs Debra Ann Mulligan

"I was happy with the service at Lookers Audi Basingstoke because of the excellent presentation of the vehicle and the attentive service of the Salesperson"

22nd January 2018 | Mr David Hatter

"I'd endorse because of the great people"

22nd January 2018 | Mr David Beaty

"I'd endorse Lookers Audi Basingstoke because although they were unable to help me because I physically cannot afford to buy anything that fits my needs with four rings on the front, I think my dad would benefit from their quality of service. I just wish I could afford to buy one too."

20th January 2018 | Mr Alastair Baker

"I would not recommend Lookers Audi Basingstoke because I was told buying an Audi from them would be a 'special experience. Unfortunately the feeling I got was of a back street forecourt surviving on the quality and reputation of Audi."

20th January 2018 | Mr Andrew Whitehead

"I'd recommend Lookers Audi Basingstoke to anyone because of the totally efficient service "

19th January 2018 | Mrs Qiong Zhou

"Lookers Audi Basingstoke were really helpful and I'd recommend them because their salesman aren't pushy but very helpful & informative & were good at fitting me for a suitable car based on my needs."

15th January 2018 | Mr Adams

"My experience at Lookers Audi Basingstoke could have been better because unfortunately some staff members were really unprofessional in one occasion. I came to see a car the first time and I unfortunately my phone dropped inside one of the car I went in. So the next day I phoned them because I was 100 percent sure the phone was there as it was the only store I was. I gently asked twice to check inside the car and the customer service girl that answered ensured me that they thoroughly checked and my phone was not there. So after work I went straight there to have a double check myself and it was visibly on the car seat I asked to look at. So this clearly means that she could not care less to what customers gently asked as a simple favour. I was so upset because when I came in the same girl was chatting doing nothing with her colleague instead of checking if a customer forgot his phone inside the car I specifically pointed. Next time if you want a good score rate you should not lie just because you assume the phone is not there."

12th January 2018 | Mr Dario D Agostino

"I would recommend Lookers Audi Basingstoke to friends and family because they were very engaging and helped our family to buy an outstanding car with minimal fuss and a friendly attitude. "

11th January 2018 | Mrs Claire Sartin

"Lookers Audi Basingstoke were really helpful and I'd recommend them because they are well informed, helpful and have a great range of cars."

11th January 2018 | Mrs C

"Lookers Audi Basingstoke were fantastic because they delivered what they promised, great service and staff. I would highly recommend if your looking to purchased a used car."

10th January 2018 | Mr David West

"Lookers Audi Basingstoke were great because the sales person I dealt with - John understood what I needed and provided the car as quickly as I requested"

8th January 2018 | Mrs Sheila Inwood

"My experience at Lookers Audi Basingstoke was cracking because the Sales person Jonathan was very good and not too pushy, which we liked. He also was very helpful checking other cars before we decided on the first one we chose"

8th January 2018 | Mr W

"The experience at Lo---okers Audi Basingstoke was fantastic because "

3rd January 2018 | Mr Bob Becket

"The sales team in particular the sales person I dealt with were friendly, professional and had a good sense of understanding my needs, requirements and preferences (while maintaining the professionalimage that a Tier 1 motor company staff member should do in protecting the Audi brand and reputation). He gave me the impression he was constantly looking for the best deal and vehicle that matched my requirements which is more than the competitors did throughout the duration of a stressful and longwinded procurement process I had to endure. I am happy with the end result and the process followed and would not hesitate to recommend the team to anyone!"

2nd January 2018 | Mr H

"I'd definitely recommend Lookers Audi Basingstoke because they give a friendly, helpful service with no pressure."

2nd January 2018 | Mrs Eves

"I'd recommend Lookers Audi Basingstoke to anyone because they’re awesome :)"

2nd January 2018 | Miss Aimee Paterson

"I'd recommend Lookers Audi Basingstoke to a friend because the sales executive Darren went out of his way to help me and always did it with a smile in his face. "

2nd January 2018 | Mr Andrew Meade

"I was happy with the service at Lookers Audi Basingstoke because they provided a friendly and professional service."

1st January 2018 | Mrs Laura Saunders

"I'd recommend Lookers Audi Basingstoke to a friend because they provided a good service"

27th December 2017 | Mr Robert York

"I was pleased with Lookers Audi Basingstoke and would recommend them because Audi makes very good cars. Just stick to your guns with what you are looking for."

24th December 2017 | Ms B

"Lookers Audi Basingstoke were helpful because even though the dealership is being run in a portacabin, I still experienced a highly professional sale."

18th December 2017 | Miss Emily Jones

"I'd recommend Lookers Audi Basingstoke to a friend because very friendly"

18th December 2017 | Miss Tracy Makepeace

"My experience at Lookers Audi Basingstoke could have been better if you hadn't called me a dn suggested you had a good deal for me. You didn't you just wanted to sell me a new car for more money. Don't waste may time in future. I originally felt very positive to wards Audi in Basingstoke. I don't now."

18th December 2017 | Mr Vincent Russell

Audi Basingstoke

Audi BasingstokeAudi Basingstoke
audi

With a heritage to parallel the brands we supply, the Lookers Group has grown through a combination of innovation and investment, to offer one of the most modern retail experiences in the UK today.

Our extensive portfolio allows access to a wide range of new and approved used cars from 31 major car manufacturers, as well the most desirable vans and competitive leasing contracts.

You can be assured of an industry leading experience delivered through our committed approach to customer care. Starting with your initial enquiry, our mission of "Customers for Life" is demonstrated in everything we say and do. This is integral to the values of the company and as a result our sales specialists are helpful, knowledgeable and always happy to answer any questions. Should you decide to purchase one of our quality vehicles, they will also be able to advise you on the variety of financial options available.

79 Vehicles

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84 of Audi Basingstoke customers who bought a vehicle would recommend them to a friend