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These reviews were collected by JudgeService.com, an independant car dealer review website.
"I would recommend Audi Basingstoke to friends and family because they engage effectively in the sales process"
"I'd recommend Audi Basingstoke to anyone because the staff are extremely helpful"
"I had a great experience at Audi Basingstoke because working with Chris was an absolute pleasure, he was understanding and patient with me. I felt bad we couldn't come to a deal, the upfront cost was a bit too much for me right now being the sole earner in my family until my partner goes back to work. Once things settle down I will be back! "
"I was happy with the service at Audi Basingstoke because a) they booked it in quickly b) offered us a lift into town c) picked us up from town when the car service was completed."
"I'd definitely recommend Audi Basingstoke because dealing with them was memorable for all the right reasons!!!!"
"I had a great experience at Audi Basingstoke because the sales executive was very attentive and proactive without a hard sell."
"I would not recommend Audi Basingstoke because they would not listen to our requests about cost of extras, instead they kept telling us what finance would cost, when I said that I was a cash buyer. I was told that I could not purchase a 2 litre petrol Audi Quatro estate with "clever 4 wheel drive". I understand that this is not correct. I would suggest that anyone interested in purchasing an Audi should go to Audi Guildford"
"My experience at Audi Basingstoke was positive because the staff were very helpful and friendly. Everything was explained to me in great detail. And the car is amazing!"
"I would recommend Audi Basingstoke to friends and family because the service I received was very good and advisor was helpful and knowledgable."
"The experience at Audi Basingstoke was fantastic because range of available vehicles, friendly staff and competitive prices"
"I'd endorse Audi Basingstoke because it is a great company with amazing products and very helpful employees."
"Audi Basingstoke were great because the sales person was excellent and very helpful, never pushy, always tried to match our requirements but unfortunately he could not deliver our main request that we required a left hand drive vehicle. This was not a fault on his part but just that dealership did not offer that option. If it had we would have purchased the vehicle we intended to. Very good dealership otherwise."
"I'd definitely recommend Basingstoke Audi because they have very friendly and professional stuff. "
"My experience at Basingstoke Audi could have been better because the car body work was damaged when I arrived to pick up the car. I feel the salesman should have gone that extra mile for the inconvenience after being left without a car for 5 days!"
"Basingstoke Audi were great because Art was excellent in all aspects of my interaction with Audi. I hate buying a new car but he put me at ease and was extremely professional and helpful. He is an asset to the company. "
"I'd endorse Basingstoke Audi because professional and helpful"
"I'd definitely recommend Basingstoke Audi because the salesman (Patrick DeSilva) was courteous, patient, friendly and most importantly not-pushy! He informed me he was on leave just after I purchased the car and would ring as soon as he got back. My overall impression of the dealership was very good and I would definitely return for servicing, repairs and to buy another car in the future."
"My husband and I both agree that this has been the best experience we have ever had whilst purchasing a vehicle. The sales person (Niki Howard) was absolutely fantastic throughout the process. She's a credit to the company. Can't thank you enough. We wouldn't hesitate to buy from you again. "
"Although this was Stephen Du Cros first week in the job and there were a few new ropes to learn for him during the process the test drive, handover, and experience from him was outstanding. Although the car still had a mark on the alloy on handover (not his fault) and since having had a warning light flash up, my after care with him has been second to none. It was a pleasure doing business."
"Basingstoke Audi were really helpful and I'd recommend them because their customer service and vehicle care and preparation are second to none. Particular thanks to Bruno who made the sale a pleasure and answered my many questions and concerns very satisfactorily. "
"I would not recommend Basingstoke Audi because they have wasted my time, didn't listen and alienated a good customer who had bought many cars from them"
"I'd recommend Basingstoke Audi because efficient service, they lust n to customer, willing to dis us best options for the customer when purchasing another car, but just what's best for the dealwrship"
"Basingstoke Audi were really good because I wanted to buy a car however they have some way to go to recover the poor service they have provided since I bought my first car from them"
"My experience at Basingstoke Audi could have been better because l was left waiting a while then was not offered a competitive deal. The staff however were polite and friendly. "
"The experience at Basingstoke Audi was great because the sales process was very smooth and informative without being pushy "
"My experience at Basingstoke Audi was positive because they have my purchase history & know what extras I am looking for in a car, making the search very quick on what is available."
"I had a great experience at Basingstoke Audi because the staff were friendly, approachable and not too 'salesy'. Great team!"
"I'd recommend Basingstoke Audi to a friend because they are easy to deal with . Met all our requirements "
"My experience at Basingstoke Audi was memorable because Gareth explained everything to me in a caring and detailed way. He did not rush me at all and really listened to what I had to say. He even sat with me and explained everything in the car which was very helpful. Top marks Gareth! "
"The experience at Basingstoke Audi was great because the transaction was professional and courteous throughout."
"My experience at Basingstoke Audi was good , Chris kept me updated"
"Basingstoke Audi provided me a with a good experience and helped me decide on what A6 model I was really interested in. "
"I was happy with the service at Basingstoke Audi because staff were polite, friendly and helpful."
"My experience at Basingstoke Audi was positive because they staff were very knowledgeable and helpful without being pushy and overbearing "
"My experience at Basingstoke Audi was memorable because I believe they look after you as a person rather than just try to sell you a car they take as much time as you need to help you find the right car for you , this is my 3rd car with Audi I wouldn't go any where else for a car since being with Audl .I am very happy with the sevice I get ."
"I'd recommend Basingstoke Audi to anyone because the range of cars was great I don't think you can get a better deal and the service was good although a bit slow on all occasions which was the only negative to the experience "
"The experience at Basingstoke Audi was great because Gareth Deacon was extremely helpful "
"Basingstoke Audi staff were good because they are consistent And reliable as well as being customer focused and knowledgeable "
"I'd definitely recommend Basingstoke Audi because good personal servive"
"Basingstoke Audi were very professional but a bit slow on the handover"
"The experience at Basingstoke Audi was fantastic because they listened to what I had to say and accommodated my request as I am in the process of choosing a new vehicle"
"I would not recommend Basingstoke Audi because the way a potential sale was handled "
"Basingstoke Audi were really helpful and I'd recommend them because they found and supplied the model of Audi at the price that was agreeable"
"I had a great experience at Basingstoke Audi because the sales person (Art) was very friendly and helpful, not pushy to make a sale and when I had purchased the vehicle the car was ready very quickly and in great condition, they even managed to move the pick time earlier in short notice to suite my availability."
"I'd recommend Basingstoke Audi to anyone because it feels like you are going somewhere special... unlike the other dealers.. the cars and customers are treated well and therefore it feels more "high-end" than BMW or Merc... It is also good to have sales people that are also into their cars, not just for a job. Chris is one of them. "
"I would not recommend Basingstoke Audi because they don't seem to communicate with each other or the potential customer well"
"The staff at Basingstoke Audi were good because they represent the dealership in a professional manner. "
"The experience at Basingstoke Audi was great because of the way we were treated by Chris Privett. I first came to you with my daughter who bought a car & was treated very well by Chris, no pressure just really helpful. I had no intention of changing our car but was really impressed by what you had to offer & the way Chris treated his customers. Unfortunately Chris was off sick when we picked up the vehicle but Ashleigh looked after us very well. Overall excellent service something that a lot of company's talk about but fail to deliver not so with Audi Basingstoke."
"My experience at Basingstoke Audi could have been far better if they did offer the first class service that they so openly promote. They still managed to spell my surname wrong on the official documentation despite repeatedly telling them they had incorrectly spelt it on previously occasions. On the day of collection, a video link was sent to me (which was not received until the afternoon and by then too late) showing the car in what was meant to be in its final state. However it was clearly visible that the rear sensors had not been fitted.It was very frustrating as my husband had to change shifts at work in order to collect the car and had taken the train down to Basingstoke from London. During this day not at any time did Lookers Audi contact us to tell us it had not been done until my husband was standing in the showroom. After lots of discussion, and a that point not a happy customer at all,my husband then reluctantly waited for over two hours for the sensors to be fitted as he had made this journey especially to collect the car. It is important to stress we were more than happy to collect the car at a later date when we had agreed the purchase but the salesman said the car would be ready for the date of collection so we went with it. The salesman at the end of the day sold me a car which ended my long search. He was polite, professional and friendly. I had been particularly pleased by his sales manner. Not pushy at all and willing to help. However on the day of collection after all the issues, I felt bitterly disappointed by Audi. Not the level of service I had expected of such a reputable car manufacturer and being already an Audi owner, I had not experienced before. The fact that a mere 'sorry' was provided and no gesture of goodwill for the inconvenience that had been caused to us, made the likes of the local garden centre's level of customer service much more exemplary. Maybe it was an off day but there should be a better form of communication between the workshop and sales and more importantly the client. Spelling the customer's name is vital and if anything providing the customer an incentive or good will gesture for poor service which is pretty standard these days."
"Basingstoke Audi were great because given excellent service by Matt Leslie from start to finish"
"I had a great experience at Basingstoke Audi because they are very professional, allow the cars to do the talk"
"you probably get time wasters but in amongst them there are people who want to buy a car and get value for money. "
"I'd recommend Basingstoke Audi because all the staff we came in contact with were very pleasant and not at all pushy when wishing to look at cars etc. The salesman we had was a delight to be served by."
"I walked in to the salesroom with no intention of buying a vehicle on the same day but due to the approach Christopher Privett took to understanding my requirements and leading me through the selection process, I felt comfortable and confident enough to proceed with purchasing my car on the day. I did not feel any pressure during the sales process and I trusted Chris and the Audi team to offer me a fair price and finance plan. The full experience through to handing over the keys to my new car was very straight forward and I felt looked after every step of the way."
"The staff at Basingstoke Audi were good because they were all really friendly, polite and helpful. Chris was lovely and went above and beyond to ensure everything was explained, will defiantly recommend to people and buy my next car from them! "
"Basingstoke Audi were really helpful and I'd recommend them because salesman (Bruno) very friendly but finance deal just too rich.."
"The experience at Basingstoke Audi was great because,although I was kept waiting for 15 minutes beyond my appointment time, I was then given well over an hour of the salesman's time and knowledge, including a test drive and the use of the Audi configurator, as well as a sensible discussion on finance options. All the new cars in the Audi range are there for you to see. "
"Great service and helpful staff to take you smoothly through the purchasing process"
"I had a great experience at Basingstoke Audi because Christopher Privett is an excellent salesperson who took me through the purchase of my new Q2 with an informed, genuine & friendly approach. I rate Christopher very highly."
"Basingstoke Audi were fantastic because Gareth was likeable, knowledgeable and professional and they have great cars!"
"I would not recommend Basingstoke Audi because their prices are too high and unreasonable. I had a quote to buy the same car for less that half of what we were quoted by Audi. The sales person stated that he wasn't willing to go below his 18% commission."
"Our experience was mixed; the car is great and the salesman very helpful however the car registration and warranty documentation were put in the wrong name, despite our explicit instructions."
"My experience at Basingstoke Audi was amazing! I couldn't have asked for a more patient sales member they done everything they could to get me the exact car i wanted with the exact specifications I asked for! Absolutely over the moon with the car! Will definitely be returning if I ever decide to upgrade the car! "
"The experience at Basingstoke Audi was fantastic because I got all my questions answered and they were very professional."
"I'd recommend Basingstoke Audi because of the Staff being Technically Astute,Honest and Helpful."
"I'd suggest Basingstoke Audi to a friend because there were really helpful and not pushie. "
"I like Basingstoke Audi because everybody is the best ever salesman. I like the cars which I can sit in and think they are great."
"My experience at Basingstoke Audi was positive because the sales service was great, some work is needed in the after sales however. "
"The staff at Basingstoke Audi were good because they were very friendly and welcoming. Someone is always around to help."
"The staff at Basingstoke Audi were good because they took an interest in me and my needs, were able to arrange a test drive at a suitable time and we did a deal"
"The experience at Basingstoke Audi was fantastic because they were happy to answer all questions, & nice to deal with "
"I'd endorse Basingstoke Audi because good "
"I'd recommend Basingstoke Audi to a friend because great dealership, we have had a few issues with our new car and they are in the process of putting it right, hope the after sales service is as good as the original sale service"
"The experience at Basingstoke Audi was good because Art was our sales rep. Extremely knowledgeable and gracious with no hard selling"
"I would not recommend Basingstoke Audi because they weren't interested in my custom. "
"I'd recommend Basingstoke Audi to anyone because of excellent service"
"The experience at Basingstoke Audi was fantastic because the salesman was very professional, I felt very welcome in the dealership and was offered a hot or soft drink. Customer service is 10/10. Dealership is very well layed out and they have a good variety of Audis on show. They gave me a smashing price for my vehicle and the process was very smooth."
"Basingstoke Audi were great because it was easy "
"Basingstoke Audi staff were good because having bought my last A8 from there, I have always been well looked after. They are friendly and helpful and care about their customers. "
"My experience at Basingstoke Audi was memorable because the staff were very friendly, professional and to the point which made the whole process as stress free as possible "
"I'd recommend Basingstoke Audi because, like other Audi dealers, they were well mannered, attentive and helpful. The sales person, Arturas Kirtiklis was very good and ready to answer questions and find out about other things - he was very patient too. I saw the car on the Audi website initially then went to the Basingstoke Audi site. My nearest dealer is Poole Audi - Basingstoke is 1 hour's drive away."
"I'd recommend Basingstoke Audi to anyone, because I enquired about 3 cars through Autotrader with 3 different companies. Lookers central enquiries team rang me first thing in the morning and where very helpful from the start. 24 Hours before anyone else and Arts from Basingstoke rang and offered a no nonsense good deal. Thank you"
"I would not recommend Basingstoke Audi because of the above mentioned points, not really that interested with them, thought I would give them another go, I have bought 6 new Audis from other Audi dealers since when I bought my last car from them, they are only interested in high value % sales rather than loyal to the Audi brand owner"
"I'd recommend Basingstoke Audi to a friend because of excellent service"
"Basingstoke Audi were fantastic because they are extremely professional. I was delayed signing papers as my boyfriend had an accident and they were very sympathetic. I was late picking the car up with a very tired 3 year old and it wasn't an issue. Thank you Chris Privett!"
"My experience at Basingstoke Audi was positive because Good experience throughout.....well looked after"
"Basingstoke Audi were helpful because the level of sales customer service was brilliant."
"I'd definitely recommend Basingstoke Audi because it was the best experience Ive had with buying a used car."
"I would not recommend Basingstoke Audi because they sold me a car that was not available. I will however say that the salesman I dealt with was exceptional. Process is lacking within head office"
"Basingstoke Audi were great because both Paul smith and Simon Gill were extremely knowledgable, friendly and very professional ."
"My experience at Basingstoke Audi could have been better because they could have given me an update with regards my enquiry "
"Basingstoke Audi were great because they provided a speedy, professional and friendly service"
"I'd recommend Basingstoke Audi to a friend because Simon the sales guy has been the best we've met at all of the Audi dealerships we have visited. Very attentive and calls when he says he is going to. He is in the process of trying to match a car to our requirements"
"The experience at Basingstoke Audi was good because Simon was friendly and accommodating from the very first conversation, and showed good knowledge in both the car and the proposed finance package. I was particularly impressed with the personal video sent to me when I first made my enquiry. "
"I'd endorse Basingstoke Audi because they are friendly, informal and very professional."
"I'd definitely recommend Basingstoke Audi to friends and family because they are professional"
"I'd definitely recommend Basingstoke Audi because they have a very good approach to customers, no pressure selling, interested in matching vehicle and buyer. We were dealt with by Chris Privett, very personable and helpful. We know from buying a previous Audi from here that customer service continues after purchase with servicing etc. "
"Basingstoke Audi staff were good because they came over so helpful and nothing was to much trouble for them, so I thank you for that , overall, a good experience"
"My experience at Basingstoke Audi was memorable because they were totally professional"
"The experience at Basingstoke Audi was fantastic because the sales person- Jordan Bennett was very polite, helpful and knowledgeable.He explained to me all of my options clearly and was not trying to push me into buying anything if I did not wanted it - unlike some other dealers in the past. "