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100 reviews of Audi Glasgow

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Audi Glasgow

83

Overall satisfaction

82

Would recommend

"The service at Glasgow Audi and the entire experience in dealing with them was shocking. I would not recommend anyone deal with them unless they absolutely have to. I went along to look at a specific car I had seen on Auto Trader with the intention of buying it there and then. I was left standing around the foyer looking like an idiot and feeling slightly awkward trying to get someone to help me, when I could see at least five different employees walking around doing what seemed to be nothing much. Maybe the sales team isn’t interested in dealing with a younger clientele. As I was standing around trying to get someone’s attention I saw a salesman jump in the usual predatory car salesman manner at a couple in their late thirty’s. After taking a test drive I was happy to purchase the car so long as the salesman could show me proof of the last service and provided he got the wheels touched up where they were damaged. This was agreed and I was told the car would be ready to pick up in four days. I was then told that he did not have record of the service, but this would be carried out along with the repair to the wheels and car preparation before leaving the garage. This was NOT carried out and I had to wait four weeks to get this done, causing great inconvenience. When I went to pay for the car and I was told that they did not like to take Debit card payments for some reason and that I would have to go into the bank to make a bank transfer. This also caused significant inconvenience and I was then charged by the bank for making the transfer as the figure was over a certain amount. When the car finally got its service I received the video review of the mechanics findings and it was reported that the brake pads needing changed. Bearing in mind that this is only four weeks after the car had apparently been through the ‘checks / approval’ before leaving the garage. I also received a snappy phone call asking how I wished to pay for this service. I explained the situation and the man was very rude about the whole thing, saying that a service is not included. If this is the case then why was it agreed with your colleague? These animals are only interested in getting the sale. As soon as that is through they wouldn’t think twice about stealing the sugar out of your grannies tea. I have to say that I was extremely put off by the treatment and service I received at what is meant to be a reputable dealer. I will not be recommending Glasgow Audi to anyone. I went in as a cash buyer and was made to feel as if they didn’t need nor require my business. I was passed around five different members of the sales team and the process of buying the car turned out to be quite stressful. "

31st May 2018 | Mr Ross

"My experience at Lomond Audi Glasgow could have been better because having handed over £500 Deposit on a PCH deal, I was not told the Contract would need approving elsewhere."

29th May 2018 | Mr C

"I would not recommend Lomond Audi Glasgow because body work was not complete when collecting the car. Was told Audi would be in touch over next few days, I had to email them over a week later! Eventually had the car booked in and was told I would have the car back that night,Glasgow Audi had it for 5 days!! Also experiencing awful road noice from the car and was told tyres where under 3m, in depth there for it required tyres, which they fitted under warranty, (bare in mind, apparently it had this 143 check from Audi 2weeks previous)!!!! Road noice still there!! Contacted Glasgow Audi again, the gentlemen in service department was never available, proceeded to contact Audi customer service and low n, behold they are not that much better!!!! This is my 3rd Audi, my first from Audi direct and it will be my last!!! Thought I was going to have a hassle free purchase! But unfortunately after sales are no better than anybody else!!!!!! "

21st May 2018 | Miss Cooper

"Lomond Audi Glasgow staff were good because from the very first point of contact they were extremely professional, helpful and efficient. "

12th May 2018 | Mr Neil Robertson

"I would not recommend Lomond Audi Glasgow because disorganised & left hand doesn’t know what the rights doing"

11th May 2018 | Mr Bruce Duthie

"I'd definitely recommend Lomond Audi Glasgow because they have a great selection of cars across the whole range"

10th May 2018 | Mr Kevin Welstead

"I'd definitely recommend Lomond Audi Glasgow to friends and family because the attention to the customer's request was acknowledged and the knowledge shared by the sales adviser was helpful, informative but not pressured. "

9th May 2018 | Mrs Shiels

"Lomond Audi Glasgow were great because they offer a wide range of options in a welcoming and friendly environment. Their staff are on hand to efficiently answer any query you may have and put you at ease. A great experience that will end up you driving away with a car you are delighted with"

9th May 2018 | Mr M

"I'd definitely recommend Lomond Audi Glasgow to friends and family because I was looking for a TT and they had a good selection "

8th May 2018 | Mr George Bryson

"Lomond Audi Glasgow staff were good because there knowledge of the vehicle was 1st class and my whole experience from start to finish couldn't have run any smoother"

8th May 2018 | Mr Gordon Robbie

"Lomond Audi Glasgow were great because they seemed interested in finding the car that suited me & not just one that suited them"

7th May 2018 | Mr C

"I'd recommend Lomond Audi Glasgow to anyone because they offer a personal service and a great cup of coffee."

7th May 2018 | Mrs Elaine M

"I'd definitely recommend Lomond Audi Glasgow because of the great customer service and we love our car!"

5th May 2018 | Miss Jade Turner

"I'd definitely recommend Lomond Audi Glasgow to friends and family because the service was exemplary."

5th May 2018 | Mrs Judith Williamson

"Professiknal staff and managers who actually come out and meet you which is a great thing "

4th May 2018 | Mr Alan Harrison

"I had a great experience at Lomond Audi Glasgow because of the straight talking sales guy and no nonsense chat. I wanted to buy the car he wanted to sell it. We thrashed out a deal everyone was comfortable with and the deal was done. If I had been dealing with a BS talker I would have quickly switched off and lost interest. But, that wasn’t the case. "

4th May 2018 | Mr Richard Donnelly

"Lomond Audi Glasgow were helpful because of how they have set up an excellent service n training to all involved in the showroom to a high standard, spotless throughout & services provide were excellent by Morven, I certainly would recommend all to utilise Audi in Glasgow for a friendly atmosphere n service, Keep up the good work Mr Stewart A McNicol "

4th May 2018 | Mr Stewart McNicol

"I'd recommend Lomond Audi Glasgow because of the quality of service and preparation of the vehicle I was purchsing"

4th May 2018 | Mr Malcolm MacKenzie

"I would not recommend Lomond Audi Glasgow because the after sales experience has been very poor. On several occasions I had to call to chase up missing paperwork and the spare key we have still not received after 10 days. For an so called Audi Specialist, I feel they should be much more proactive toward customers requirements."

4th May 2018 | Mr Neil Cowie

"I'd recommend Lomond Audi Glasgow to a friend because i received excellent customer service from the first point of contact, staff always friendly and helpful. Customer service is on another level. "

3rd May 2018 | Mr Fraser

"The experience at Lomond Audi Glasgow was great because good selection of cars at reasonable prices. "

3rd May 2018 | Mr Blair Gillies

"Lomond Audi Glasgow were really helpful and I'd recommend them because of the personal service"

3rd May 2018 | Mr Josh Hardy

"I was happy with the service at Lomond Audi Glasgow because they took time to go through everything with me and everyone is nice and very professional. Overall 5/5 for the whole experience."

2nd May 2018 | Miss Chloe Wiltshire

"Lomond Audi Glasgow were helpful because their customer service is excellent "

1st May 2018 |

"I'd endorse Lomond Audi Glasgow because of the professional and caring experience "

1st May 2018 | Mr Robert Griffiths

"My experience at Lomond Audi Glasgow could have been better because initial contact has been rather shambolic. Another salesman has taken over my enquiry after the allotted one wasn't at the dealership, neither was the car on the agreed appointment time/date. Only an exceptional deal will encourage me to purchase at the moment.Current salesman David Lees better be decent! Not the best start to a potential sale. Absolutely no detail given why the car is taking so long to come from the preparation centre. Possibly something to hide? "

1st May 2018 | Mr Colin Moore

"I was happy with the service at Lomond Audi Glasgow because very friendly staff non pushy and great customer service"

1st May 2018 | Mr Gary Reddel

"My experience at Lomond Audi Glasgow was cracking because everything went to plan. Great attitude of your people. Paul Brown was excellent"

1st May 2018 | Mr Thomas Hamilton

"Lomond Audi Glasgow were great because the choice of cars were fabulous and all staff were welcoming!"

30th April 2018 | Mrs Ashley Stewart

"The experience at Lomond Audi Glasgow was fantastic because the service I was given was second to none."

30th April 2018 | Mr Roger Forbes

"My experience at Lomond Audi Glasgow was positive because the sales team were knowledgeable and courteous and not at all pushy"

30th April 2018 | Mrs N

"I would not recommend Lomond Audi Glasgow because of poor communication"

30th April 2018 | Mr Alistair MacPhee

"I'd recommend Lomond Audi Glasgow because of their great customer service"

30th April 2018 | Miss Natalie Davie

"Lomond Audi Glasgow were really helpful and I'd recommend them because you they appear to be professionals"

30th April 2018 | Mr Lennox

"I'd endorse Lomond Audi Glasgow because they provide a highly professional service from start to finish."

27th April 2018 | Mr Campbell Millar

"Lomond Audi Glasgow were helpful because Amber who found the right car for me and even delivered the car personally. "

27th April 2018 | Mr Mark Robertson

"Lomond Audi Glasgow were great because the salesman was great to deal with "

27th April 2018 | Mr Abercrombie

"I'd suggest Lomond Audi Glasgow to a friend because make you welcome "

27th April 2018 | Mr David Taylor

"My experience at Lomond Audi Glasgow could have been better because there have been so many miscommunications, which they have admitted to. I am shocked that they take potential custom so lightly. "

26th April 2018 | Mrs Jacky Cooper

"My experience at Lomond Audi Glasgow was positive because, despite a few minor issues the salesperson & his manager were extremely helpful & rectified the problems very efficiently & professionally. Very impressed."

26th April 2018 | Mr Mervyn Morrow

"Lomond Audi Glasgow were great because customer service "

26th April 2018 |

"I'd recommend Lomond Audi Glasgow to anyone because the service I received is the best I've ever had dealing with a car dealership."

25th April 2018 | Mr Edward Aspinall

"Lomond Audi Glasgow were great because it was a very pleasant experience and I love my new car."

25th April 2018 | Mrs Olive T

"I was pleased with Lomond Audi Glasgow and would recommend them because they provided an excellent service and were quick and efficient when dealing with requests. "

25th April 2018 | Mr Michael McFadyen

"I'd recommend Lomond Audi Glasgow to a friend because you get a diamond service "

25th April 2018 | Miss Melanie Todd

"I'd endorse Lomond Audi Glasgow because of the great customer service, knowledgeable and supportive salesperson, fantastic products."

24th April 2018 | Mr Scott Whitelaw

"I had a great experience at Lomond Audi Glasgow because as I have stated above everyone we came into contact with was totally professional including the security man at the entrance to the reception staff. Salesman Stephen was great "

24th April 2018 | Mrs Ann W

"Lomond Audi Glasgow were great because the professionalism by all the staff was first class "

24th April 2018 | Mr James Ryder

"My experience at Lomond Audi Glasgow was fantastic and you will always receive an extremely high level of service. All of the staff members that I dealt with were extremely professional and I can't really find fault in my dealings with them"

24th April 2018 | Mrs Lafferty

"I was very happy with the service at Lomond Audi Glasgow because the staff very willing to ensure that I was completely satisfied through each stage of the purchase. "

24th April 2018 | Mr Syed

"The staff at Lomond Audi Glasgow were good because they were knowledgeable, polite and business like. "

23rd April 2018 | Mrs Emily Sanderson

"Lomond Audi Glasgow were really helpful and I'd recommend them because I didn’t feel pressured into buying a car "

21st April 2018 | Mrs Joyce Hetheriington

"My experience at Lomond Audi Glasgow was memorable because of Great Service"

20th April 2018 | Mr Antony Steel

"Lomond Audi Glasgow were really helpful and I'd recommend them because I had previously been with another dealership looking in Audi’s. I had such a problem and when I came to glasgow Audi I spoke with Morven Young about a car I saw. She booked me in to see it straight away, I loved it and she’s made this such a smooth sale for me. Everything was organised for the car and she explained everything about it. Was a great experience "

20th April 2018 | Miss Robyn Farquhar

"My experience at Lomond Audi Glasgow was cracking because a deal was done with the minimum fuss. The sales person Chris Clark was extremely helpful and made the sale very easy."

19th April 2018 | Mr Alan Pert

"I'd recommend Lomond Audi Glasgow because the staff (esp Kenny and Eddie) are very friendly, not pushy and make you feel they are just there to help you choose a car. No hard selling which made the visits to Glasgow Audi very pleasurable "

18th April 2018 | Mr Simon Smith

"I'd endorse Lomond Audi Glasgow because my experience buying a car fom them was very goog"

17th April 2018 | Mr Billy Velzian

"Lomond Audi Glasgow were helpful because very helpful and professional from start to finish "

17th April 2018 | Mrs Catherine Calder

"The experience at Lomond Audi Glasgow was good because Adam in service and Martin in sales have both looked after me very well."

16th April 2018 | Mr Andrew Carroll

"I would not recommend Lomond Audi Glasgow because on this occasion the entire experience was exceptionally negative. When we first walked in nobody greeted us, we wandered around looking at the model we were interested in and then approached someone for help. We waited 20 minutes for the sales advisor to become available and right from the word go we made it clear that we weren’t going to sign a deal that day but we wanted to discuss the finance options for the model we liked, he kept trying to bully us into taking the car then and there. When my partner clearly stated that there was nothing he could do to make us sign he became rude and very defensive with her, as we were leaving he said that we had completely wasted his time. Now as a young couple who have just purchased their first home we had budgeted monthly payments of £450 and the Q2 fell right in our price range however that doesn’t mean we were going to jump in as we wanted to test drive the Volkswagen T-Roc as well. I’m just extremely shocked at the level of service Audi Glasgow provided."

16th April 2018 | Mr Daniel Donnachie

"My experience at Lomond Audi Glasgow was cracking because of the knowledgeable, friendly and professional staff. "

16th April 2018 | Mrs C

"Lomond Audi Glasgow were great because they had a great choice of cars and knowledgable sales staff. "

15th April 2018 | Mr Graham Stronach

"I would recommend Lomond Audi Glasgow to friends and family because overalll good service however I was disappointed with the amount of stone chips to the car"

13th April 2018 | Mr Anthony Roles

"My experience at Lomond Audi Glasgow could have been better because I have purchased here before and found the dealership to be focussed on sales and not the customer so left for another dealership where I have bought my last 3 cars and been very satisfied. I have gone back after a 5 year absence but this experience means I will never go back again"

13th April 2018 | Mr MacLean

"I'd recommend Lomond Audi Glasgow to a friend because of their overall good service."

13th April 2018 | Mr Harry Campbell

"The experience at Lomond Audi Glasgow was good because So friendly and open, beautiful cars"

13th April 2018 | Mr Matty Rasul

"I was happy with the service at Lomond Audi Glasgow because it's a lovely environment and staff don't pressurise you."

13th April 2018 | Miss Margo Doherty

"I would recommend Lomond Audi Glasgow to friends and family because I was very happy with the service provided."

12th April 2018 | Mr Irvine Bain

"Lomond Audi Glasgow were great because of the services provided"

12th April 2018 | Mr B

"I would not recommend Lomond Audi Glasgow because overall the servcie wasnt good enough"

12th April 2018 | Mr Jeremy Cook

"My experience at Lomond Audi Glasgow was memorable because David the sales advisor went over and above to get us what we wanted made the experience memorable for all the right reasons. Highly recommend "

9th April 2018 | Miss Stewart

"My experience at Lomond Audi Glasgow was great because I was dealt with professionally throughout the buying process by Jim Reid. Having identified a potential problem with the car since purchasing Audi have swiftly moved to get the car checked out and I am hopeful for a quick resolution."

9th April 2018 | Mr Steven Wilson

"I'd definitely recommend Lomond Audi Glasgow to friends and family because the service they gave me was excellent"

9th April 2018 | Dr Angela Rose

"I had a great experience at Lomond Audi Glasgow because the team were very friendly and knowledgeable and answered all my queries."

9th April 2018 | Mr Roger Forbes

"I was happy with the service at Lomond Audi Glasgow because they dealt with my request in a very professional manner."

9th April 2018 | Mr Steven Shaw

"I'd definitely recommend Lomond Audi Glasgow because of the excellent service I received."

9th April 2018 | Mr Andrew Meikle

"Lomond Audi Glasgow staff were good because the sales person was very helpful, friendly and always in touch making sure everything was ok. Also the car was delivered in very good condition - overall it was a great experience."

8th April 2018 | Mr R

"The experience at Lomond Audi Glasgow was good because Robbie made us feel comfortable and important."

6th April 2018 | Mr Andrew McManus

"Lomond Audi Glasgow were great because of the no fuss, responsive and ease of dealing with my specific requirements. "

6th April 2018 | Mr Mark Buchaner

"My experience at Lomond Audi Glasgow could have been better because waiting times too long, refreshments poor, viewing approved car not a new one in rain outside and poor trade in offer with no sense of appreciating my custom"

6th April 2018 | Mr Paul Healy

"I was happy with the service at Lomond Audi Glasgow because they are knowledgeable and are not pushy"

5th April 2018 | Mr Craig Watson

"My experience at Lomond Audi Glasgow was positive because helpful, patient staff delivering an efficient service"

4th April 2018 | Mrs Mary Murphy

"Lomond Audi Glasgow were really helpful and I'd recommend them because of approved cars and the service was competent, smart and reliable."

4th April 2018 | Mr Colin Morrison

"The staff at Lomond Audi Glasgow were good because they are smart, attentive, knowledgeable, persuasive and keen to work out an acceptable deal for both parties."

3rd April 2018 | Mr C

"Lomond Audi Glasgow were helpful because the catered to our every need before and after the sale."

3rd April 2018 | Mr Robert Hall

"I would not recommend Lomond Audi Glasgow because i was completely let down by the sales team. My time was wasted when i came over to test drive a RS3 only to be told i couldn't as the car was a "new car", never heard of anything like this in my life. My car wasn't appraised and no deal was done. "

3rd April 2018 | Mr Robert Dorans

"My experience at Lomond Audi Glasgow was positive because they were a very professional organisation and did what they said they would do.e"

3rd April 2018 | Mr Michael Goodman

"Lomond Audi Glasgow were helpful because nothing was too much bother for them. Sales assistant was very confident with me as I had not driven an automatic for many years. Really it was her that sold me the car "

3rd April 2018 | Miss Anne Pilley

"My experience at Lomond Audi Glasgow was positive because AS EXPLAINED EARLIER"

2nd April 2018 | Mr Robert Millar

"My experience at Lomond Audi Glasgow could have been better because i did not recieve what i asked for/ enquired about. "Listening" is the number one culprit of poor communication - food for thought!!!"

29th March 2018 | Mr Eugene Madzima

"My experience at Lomond Audi Glasgow could have been better because please refer to my previous comments. "

27th March 2018 | Mr Thomas Donnachie

"The experience at Lomond Audi Glasgow was good because , Great range of vehicles available"

27th March 2018 | Mr Ian Kirk

"I had a great experience at Lomond Audi Glasgow because they did everything they said they would and the car is superb"

26th March 2018 | Mr Brian Cooper

"I would not recommend Lomond Audi Glasgow because the salesman was Arrogant Self Centred and Pusjy so much so we went to Range Rover and bought a new car the same day we visited Audi"

26th March 2018 | Mrs Arlene Dougan

"The staff at Lomond Audi Glasgow were good because they were very attentive and easy to deal with"

24th March 2018 | Mr David McKeown

"I would not recommend Lomond Audi Glasgow because the used car sales manager needs to learn that joe public is well aware that high APR are not acceptable and negotiation should always be an option! Not just thats it can’t go any lower ! Bmw offer from 0% upwards "

23rd March 2018 | Mr Thomas Reid

"I'd suggest Lomond Audi Glasgow to a friend because the deal was done quickly and the presentation of the car was pleasing "

23rd March 2018 | Mr Craig McLeod

"Lomond Audi Glasgow were really helpful and I'd recommend them because they have a fantastic product and friendly and helpful staff"

23rd March 2018 | Mr George Vogt

"I'd definitely recommend Lomond Audi Glasgow because of the friendliness of the staff the quick and prompt attention given to you on entering the showroom and the overall experience given"

23rd March 2018 | Mr James Ryder

"I would not recommend Lomond Audi Glasgow because I bought a car and asked several times about the the service history and was told it was there I took the car home no service history was told by Ross Corbett that I could get service history at any time from Audi then after having to ask him to email it to me he didn't and then after 3 days of phoning he try's to deceive me by sending me the service Audi had done when it came in to your show room a salesman that doesn't know what service history is still waiting "

22nd March 2018 | Mr William Boyle

Audi Glasgow

Audi GlasgowAudi Glasgow
audi

With a heritage to parallel the brands we supply, the Lookers Group has grown through a combination of innovation and investment, to offer one of the most modern retail experiences in the UK today.

Our extensive portfolio allows access to a wide range of new and approved used cars from 31 major car manufacturers, as well the most desirable vans and competitive leasing contracts.

You can be assured of an industry leading experience delivered through our committed approach to customer care. Starting with your initial enquiry, our mission of "Customers for Life" is demonstrated in everything we say and do. This is integral to the values of the company and as a result our sales specialists are helpful, knowledgeable and always happy to answer any questions. Should you decide to purchase one of our quality vehicles, they will also be able to advise you on the variety of financial options available.

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82 of Audi Glasgow customers who bought a vehicle would recommend them to a friend