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100 reviews of Coulsdon Audi

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Coulsdon Audi

87

Overall satisfaction

87

Would recommend

"Toby Niash from Coulsdon Audi was so helpful. He wasn't pushy but very sincere. Kept me updated all the time and aftercare was also good. Would definitely go back to him"

31st July 2017 | Julie Miller

"I had a great experience at S G Smith Audi Coulsdon because the sakee rep was responsive and followed up well."

19th February 2016 | Mr Andre Cohen

"I'd recommend S G Smith Audi Coulsdon because the staff are not pushy but pleasant to deal with."

12th February 2016 | Mr Simon Pearson

"I'd endorse S G Smith Audi Coulsdon because the service provided when I purchased a replacement used vehicle was of the highest standard, friendly, professional and efficient. The options were clearly explained in detail and the car I eventually bought completely fills my requirements."

3rd February 2016 | Mr Eric Jenkinson

"I was pleased with S G Smith Audi Coulsdon and would recommend them because they give a great service and good deals."

2nd February 2016 | Mr Ryan C

"I was pleased with S G Smith Audi Coulsdon and would recommend them because they offer a great service"

2nd February 2016 | Ms Karen Daly

"I'd suggest S G Smith Audi Coulsdon to a friend because Toby was efficient, courteous and professional. Tony delivered everything promised and almost made parting with a sizeable amount of money pleasurable!! Thanks Audi Coulsdon."

2nd February 2016 | Mr Edgcumbe

"It took nearly a month for any one from coulsdon audi to contact me after I picked my car up even when I emailed the next day with a problem with the heater and the salesman couldn't connect my iPhone up the the car with the lead that was supplied he tried another lead but that didn't work he said he would contact audi to see what could be done but heard nothing back from him and was told if I couldn't get it to work take in to my local audi centre to see if they could get it to work . I've bought about five Audi and must admit that this has been the worst after care by far of any Audi dealership I have dealt with "

2nd February 2016 | Mr Lee Chamberlain

"S G Smith Audi Coulsdon were fantastic because willingness to find the vehicle l required."

2nd February 2016 | Mr Peter Scriven

"The experience at S G Smith Audi Coulsdon was good because dealership was very clean the staf was really nice salesmen was very good and helpful "

2nd February 2016 | Mr Steve Talbot

"The experience at S G Smith Audi Coulsdon was fantastic because of Martin Hall who helped me pick the right car and not making me feel pressured into buying the car. The people there are all very helpful and welcoming"

2nd February 2016 | Miss Shah

"I was pleased with S G Smith Audi Coulsdon and would recommend them because the whole experience from start to finish was excellent, did what they had to do when they promised to do it."

2nd February 2016 | Mr Howard Marsden

"I would not recommend S G Smith Audi Coulsdon because the service wasn't the best. Spent 25 minutes on the line with Toby explaining my requirement and he said he would go away and put a quotation together for me and he would be back to me later that day (Saturday). Later that evening I tried to pop a call through to only be told he has finished for the day. Sunday came around and he sent me an email explaining he would be in the office that evening and would 100% send something over. Again, I heard nothing. Here we are 3 weeks later and he still hasn't got back to me. I was very serious about buying the S3 you guys have in stock but due to the awful SLAs I have bought another car elsewhere. "

2nd February 2016 | Mr Sam Blackburn

"I have no experience of S G Smith, good or bad. All I did was enquire about a car."

1st February 2016 | Mr Jeff Calvert

"I would recommend S G Smith Audi Coulsdon to friends and family because salesman was welcoming friendly and helpful"

29th January 2016 | Mr Ron Burton

"I'd suggest S G Smith Audi Coulsdon to a friend because of their professionalism"

29th January 2016 | Mr Tim Pennefather

"The experience at S G Smith Audi Coulsdon was great because I learnt more about Audi trim models, and to find the car I was initially looking at was not suitable for my needs and the perfect model for me was in fact another Audi model"

29th January 2016 | Mr Patel

"S G Smith Audi Coulsdon were good because it all went smoothly and they were the lowest price "

26th January 2016 | Mr rob wood

"S G Smith Audi Coulsdon and in particular their representative Mark Shorter were exceptional."

26th January 2016 | Mr Roland Moore

"I'd suggest S G Smith Audi Coulsdon to a friend because the service was outstanding , was friendly and informative without being pushy , was a pleasure to do business with them and would be happy knowing a friend would receive a similar experience "

22nd January 2016 | Mr Peter King

"The salesman, Richard, was very helpful, he was polite and courteous. And most of all, he was honest, not pushy and kept his promises. Lovely drive home in my new car. Thanks."

14th January 2016 | Mr Graeme Evans

"S G Smith Audi Coulsdon were very helpfull."

12th January 2016 | Mr Steve Petherick

"My experience at S G Smith Audi Coulsdon was cracking because of friendly and knowledgeable approach of Eren the salesman. I was able to spec and buy the car without any undue pressure"

12th January 2016 | Mr David Guy

"I'd endorse S G Smith Audi Coulsdon because service very good but if you want a keyring with your purchase you better ask haha l did and still never got one "

9th January 2016 | Mr Iain Dow

"The experience at S G Smith Audi Coulsdon was good because they have a very relaxed atmosphere in which to review and consider option and choices on vehicles. Attentive no pressure Sales team keen to meet my requirements even if the do not have the right vehicle and went the extra mile to do so."

8th January 2016 | Mr David Williams

"I'd definitely recommend S G Smith Audi Coulsdon because the service from the sales rep was great, she was very knowledgable and was able to answer all our questions. The state of the used car was as new, and I could not ask for more when purchasing a vehicle. The process was as painless as it could be."

8th January 2016 | Mr Hamilton

"The staff at S G Smith Audi Coulsdon were good because she was friendly and approachable."

6th January 2016 | Mr D

"I was happy with the service at S G Smith Audi Coulsdon because the sales person was very knowledgeable, and helped make the transaction quick and efficient."

5th January 2016 | Mr K

"S G Smith Audi Coulsdon were great because Mark Shorter is a very good salesperson and very easy to do business with. He made the whole experience very easy, even fun whereas historically the opposite is usually the case when buying a car. I really felt he cared and throughout he was a joy to deal with. I've already recommended him to various people. The car is great to drive. Over all myself and the family we made to feel very welcome and I look forward to doing more business with S G Smith in the future. "

5th January 2016 | Mr David Skerrett

"My experience at S G Smith Audi Coulsdon was positive because we were made to feel welcomed and no received answers to the questions raised"

7th December 2015 | Mr Victor Hanson

"S G Smith Audi Coulsdon provided a friendly and professional service. Would definitely recommend to family and friends. "

7th December 2015 | Mrs Karen King

"I would recommend S G Smith Audi Coulsdon to friends and family because it was quick simple and without flannel."

6th December 2015 | Mr Ben Stephens

"The experience at S G Smith Audi Coulsdon was fantastic because we had a very personable sales Representative who spent best part of the day going through what we wanted, what we needed, finance, tax and insurance. We walked in knowing we would walk out with a car as the service and availability was second to none."

3rd December 2015 | Mrs Katherine Hubbard

"S G Smith Audi Coulsdon were fantastic because it was the easiest car buying experience I have ever had!"

3rd December 2015 | Mr Kent

"I was happy with the service at S G Smith Audi Coulsdon because this is the second car i have bought from them and I trust them."

2nd December 2015 | Mr Raymond Clapson

"The experience at S G Smith Audi Coulsdon was fantastic because the car salesman was very helpful. "

2nd December 2015 | Miss Naomi Fiest

"I'd definitely recommend S G Smith Audi Coulsdon to friends and family because they have a good range of vehicles and the sales staff are polite, knowledgeable and not pushy."

2nd December 2015 | Mr Paul Lake

"I was happy with the service at S G Smith Audi Coulsdon because the Erin salesperson who dealt with my enquiry was very informative and helpful he instilled confidence in his products "

24th November 2015 | Miss Zoe J

"S G Smith Audi Coulsdon were fantastic because the selling process is not at all pressurised and time is taken to understand your needs."

22nd November 2015 | Mr W

"I'd definitely recommend S G Smith Audi Coulsdon to friends and family because the service i received was prompt and the salesperson was friendly."

10th November 2015 | Mr usman zia

"I would not recommend S G Smith Audi Coulsdon because the sales person need coaching. She talked too quickly and seemed a little bit patronizing towards me. She wasn't very welcoming and seemed to put the dealership first before the customer or sale of the vehicle. Do not sack her but please do coach her constructively."

10th November 2015 | Mr K

"The staff at S G Smith Audi Coulsdon were good because although they were busy I was dealt with promptly and made comfortable whilst i waited"

6th November 2015 | Mr peter rigby

"My experience at S G Smith Audi Coulsdon was cracking because good service with knowledgeable staff. Clear information during financial negotiation. The finance options are confusing and designed to look like I am being given free options (2 services) which are actually in the finance price. "

28th October 2015 | Mr M

"I'd recommend S G Smith Audi Coulsdon to anyone because they friendly and informative. They also respond to any questions or inquiry very quickly."

22nd October 2015 | Mr p

"I would recommend S G Smith Audi Coulsdon to friends and family because their services are extremely professional and efficient with excellent customer service provision to their customers. "

21st October 2015 | Mrs Watson

"My experience at S G Smith Audi Coulsdon could have been better because well. It couldn't have been any worse. They forgot to get back to my enquiry. After that they sent a poor walk around video of the car. And weren't interested in pursing my interest. "

21st October 2015 | Mr Dan Smith

"My experience at S G Smith Audi Coulsdon was positive because the staff were professional, efficient and friendly. I traveled from the North West of the UK down to Surrey to see the car and it was well worth the journey. The deal was done with no fuss or bother and the staff were all excellent. "

14th October 2015 | Mr Ashley Parr

"My experience at S G Smith Audi Coulsdon was cracking because they did not waste my time, no fuss and overselling!"

13th October 2015 | Mrs Anne Coates

"I'd recommend S G Smith Audi Coulsdon to a friend because the quality of the vehicles, even tho one sales person had an attitude problem that shouldn't reflect on the professionalism of the rest of the team. So for that I'm truly grateful and happy with my TT."

13th October 2015 | Mr Ian Boyd

"I'd recommend S G Smith Audi Coulsdon to a friend because they were extremely informative, listened to what I wanted and were friendly and welcoming, especially the reception staff and the sales person who personally look after us. We felt he went beyond the call of duty and is a credit to Audi. See you when I buy my next car!"

13th October 2015 | Ms Teresa Bushell

"The experience at S G Smith Audi Coulsdon was great because having called my local Audi dealership (Bexley) I was told that they couldn't facilitate a test drive due to being busy!! Audi Coulsdon were very polite, professional and accommodating. "

12th October 2015 | Mrs M

"S G Smith Audi Coulsdon were fantastic because they had the car I wanted"

12th October 2015 | Mr Simon Cocks

"S G Smith Audi Coulsdon were fantastic because the service and the information given by the sales personal. They explain the everything and don't rush you in buying the car"

12th October 2015 | Mr Mahesh Sudra

"I would not recommend S G Smith Audi Coulsdon because I drove 2 hours to collect my car to find that the alloy wheels still were damaged - I therefore had to arrange this repair myself & reclaim the money from Audi. I was also told that I would receive free insurance to cover a few days (may have been 7 or 10 days) from collection. However, having drove my new car two hours home I realised that Audi had neither taxed my vehicle or insured it. The insurance documents arrived a day later, insured from the Sunday. Therefore I drove home illegally & with the risk of losing the value of a £36k vehicle. For that reason I wouldn't choose to deal with S G Smith again - very poor attention to detail"

9th October 2015 | Ms B

"I'd definitely recommend S G Smith Audi Coulsdon to friends and family because efficient straightforward service"

9th October 2015 | Mrs Julie Henneberry

"I'd suggest S G Smith Audi Coulsdon to a friend because the service was amazing really helpfull"

9th October 2015 | Miss Lauren Wallis

"I'd recommend S G Smith Audi Coulsdon to anyone because I had a quick and easy buy thanks to Erin "

9th October 2015 | Miss Kate Childs

"I'd recommend S G Smith Audi Coulsdon because Kevin was very pleasant and not pushy"

8th October 2015 | Mrs tracy cottingham

"My experience at S G Smith Audi Coulsdon was memorable because Ben the sales person was very friendly, professional and answered all our questions."

30th September 2015 | Mr Eve Billings

"The experience at S G Smith Audi Coulsdon was fantastic because wide variety of both used and new cars to potentially purchase. Ease of parking and easy to find. Very well kept dealers. "

21st September 2015 | Mr W

"My experience at S G Smith Audi Coulsdon was cracking because very friendly staff and cars are priced very well and very good after sale service"

18th September 2015 | Mr Santokh Mann

"My experience at S G Smith Audi Coulsdon was positive because of Toby who made the whole experience a joy and made sure everything ran smoothly. "

18th September 2015 | Mr Shangeeth Sivanandam

"I had a great experience at S G Smith Audi Coulsdon because Toby Naish knows how to look after customers very experienced and not pushy"

16th September 2015 | Mr Mike Foley

"I would not recommend S G Smith Audi Coulsdon because on collecting our car on 15th August, we found that rather than the small scratches on the rear of the car being polished out as promised, there was a "new" deep scratch that needed touch up paint. Care was obviously not taken by staff and this spoilt the pleasure of buying the car. Secondly, we were given an out of date set of handbooks (2010 instead of 2014). Thirdly, after the car had been returned to garage for the spare key (ordered from Germany) to be coded, it took 4 hours rather than the advised 2 hours. The car returned with a new scratch on the door and we now find that the new spare key does not have the same functionality. The spare key only opens the drivers door so this will no doubt mean another visit to Coulsdon Audi ?? Because of these things we are not feeling happy about leaving our car with Coulsdon Audi in the future. "

15th September 2015 | Mrs Ruth Keyworth

"My experience at S G Smith Audi Coulsdon could have been better because you should have followed up my email."

14th September 2015 | Mr Stephen Blanchard

"The experience at S G Smith Audi Coulsdon was fantastic because Erin Button was very polite and explained everything very clearly, she understood my needs and didn't mess me about."

11th September 2015 | Mr Piotr Skowronski

"I'd suggest S G Smith Audi Coulsdon to a friend because the staff appear to really care about your criteria of sale, and are not pushy in any manner or form. By far the best sales experience I have had to date. "

11th September 2015 | Mr Mark S

"I'd recommend S G Smith Audi Coulsdon to a friend because they did everything they said and more. Professional from beginning to end. Salesperson involved was the correct balance of commercial reality and selling the dream. Conveniently close to mainline railway station to collect car."

11th September 2015 | Mr Roger Gibbs

"I'd recommend S G Smith Audi Coulsdon because excellent service. Mr. Martin Hall was both very helpful, friendly ,& professional. Thank you "

10th September 2015 | Mr Marius Lisauskas

"S G Smith Audi Coulsdon were really helpful and I'd recommend them because I feel a valued and respected customer when ever I walk in. The staff all greet me warmly and I am made to feel they really want my business"

10th September 2015 | Mr Anthony Ward

"I'd definitely recommend S G Smith Audi Coulsdon to friends and family because I received a good service. I enjoyed the process. It was fun and exiting and Erin Button, though young, was knowledgeable, likeable and suited me as a woman in terms of the non hard sell."

8th September 2015 | Ms Linsey M

"S G Smith Audi Coulsdon were great because my sales person Toby Naish was extremely friendly and helpful. I spoke over the phone with him before coming down and he provided all all the information I needed about the car and answered all of my questions. I travelled around 100 miles to Coulsdon to get my car and am very happy with it. Would recommend to someone if the specific car they were looking for is there as I was happy with the service and my car."

8th September 2015 | Ms Laura Flaherty

"The experience at S G Smith Audi Coulsdon was great because the sales exec was cheerful and showed he was interested to help."

8th September 2015 | Mr William Ssempala

"I'd recommend S G Smith Audi Coulsdon to anyone because I found staff very helpful and friendly as well as a my questions were answered fully and I wS give an insight into any anticipated questions "

7th September 2015 | Ms Alberta Rosenior

"I would not recommend S G Smith Audi Coulsdon because Car fits needs however the car was damaged at front bumper which has now been rectified and also noticed damage to passenger sun visor mirror which the showroom are denying responsibility for and has not been rectified this has somewhat tarnished the initial good experience I had dealing with Toby the sales person"

7th September 2015 | Mr V

"S G Smith Audi Coulsdon were helpful because they explain everything "

7th September 2015 | Mrs Amanda O'Reilly

"S G Smith Audi Coulsdon were great because they provided a friendly and efficient service and provided me with exactly the car I was looking for at a good price."

7th September 2015 | Miss Frost

"I had a great experience at S G Smith Audi Coulsdon because it felt like I was in a Audi dealer not a ford dealer ( meaning everything was different class) "

7th September 2015 | Mr Stuart Marshall

"I'd recommend S G Smith Audi Coulsdon to a friend because they're local"

2nd September 2015 | Mr gary sadler

"I would not recommend S G Smith Audi Coulsdon because Arrogant sales staff."

2nd September 2015 | Mr Zaffer Ahmed

"I'd definitely recommend S G Smith Audi Coulsdon because they are a really friendly bunch of people that know their stuff. Really go out of they're way to help you out. 10/10"

28th August 2015 | Mr dan c

"I'd definitely recommend S G Smith Audi Coulsdon because they were very helpful and polite."

25th August 2015 | Mr Martin Bee

"I'd endorse S G Smith Audi Coulsdon because their sales team are knowledgeable, are good listeners and not pushy"

24th August 2015 | Mr martin w

"I would not recommend S G Smith Audi Coulsdon because the salesman tried to sell me finance products that would have cost me a fortune in interest payments. It took a lot of chasing to get my holding deposit (£500) for the number plates back. On picking up the car I was told it only had one key and that they would order me a fob and post to me. I had to chase this a number of times and am still waiting for my money to be refunded for the programming of the key. The car itself is stunning, but my buying experience was a headache and I would not come to SG smith again. I travelled to Coulsdon as they had the car I wanted, and now wish I had simply asked my local dealer to get the car in for me. "

24th August 2015 | Miss M

"S G Smith Audi Coulsdon were great because my sales person, Toby Naish, was very helpful, friendly and honest. I spoke to him on the phone and he answered all of my questions and was very professional. He provided me with all of the information that I needed. I travelled from Swindon to buy the car and he listened to everything i had to say and did not try persuade me to get finance as i was buying with cash as other people had previously tried to do. Thank you very much for all of your help! :) Laura Flaherty"

20th August 2015 | Ms. Laura Flaherty

"S G Smith Audi Coulsdon were helpful because of the helpfulness of all the staff "

19th August 2015 | Mr D

"I'd suggest S G Smith Audi Coulsdon to a friend because the sales persons are friendly car selection is fair and in good condition."

14th August 2015 | Mr Waring

"The experience at S G Smith Audi Coulsdon was fantastic because they were very professional from the start to the end. A special mention must go to MARK SHORTER who has been absolutely amazing and patient with us throughout the whole process. He has kept me eel informed through the whole process and has out of his way to ensure we are happy and pleased with our vehicle. He has stayed in contact with us even on his days off and is very efficient with responding to any queries we may have. He has been nothing short of amazing and would recommend him to friends and family and ONLY deal with him for future AUDI purchases :) Thank you for your time MARK! We are so HAPPY!"

13th August 2015 | Mr Ronak Patel

"I would not recommend S G Smith Audi Coulsdon because of this recent poor after sales experience"

12th August 2015 | Mr a mann

"I was happy with the service at S G Smith Audi Coulsdon because Martin Hall was extremely helpful and efficient in responding to my initial enquiry and maintaining contact through the purchasing process."

11th August 2015 | Mr Stephen Biggs

"The staff at S G Smith Audi Coulsdon were good because they listened,were organised, got the vehicle ready on time, and were not pushy !"

10th August 2015 | Mr C

"S G Smith Audi Coulsdon were fantastic because they are happy to go the extra mile. They made the experience special & were always happy to help even after the purchase was complete. Very happy"

10th August 2015 | Ms G

"My experience at S G Smith Audi Coulsdon was cracking because the showroom was very impressive with not too many cars to make it feel squeezed in and your staff were very smart and friendly."

10th August 2015 | Mrs shirley tovey

"I'd recommend S G Smith Audi Coulsdon because they were extremely helpful and professional throughhiut"

9th August 2015 | Ms Srah Taylor

"I'd suggest S G Smith Audi Coulsdon to a friend because it is a nice garage and the sales team really do understand people needs"

7th August 2015 | Mr Richard Thompson

"I would not recommend S G Smith Audi Coulsdon because the service has not been great since I have collected the car. Lots of things are being posted out to me, I was sent home with my new cars parking sensors not working, one of the rear dvd screens damaged & damage to one of the side steps which I didn't notice until I got home. Issues still pending......."

6th August 2015 | Ms Kirsty Allan

"I'd endorse S G Smith Audi Coulsdon because our sales person was friendly, knowledgeable and not inappropriately assertive. It was an excellent experience overall."

6th August 2015 | Mr Neil Jordan

"My experience at S G Smith Audi Coulsdon was memorable because I couldn't fault the experience "

6th August 2015 | Mr Paul Mayhew

"I'd endorse S G Smith Audi Coulsdon because Kevin was a pleasure to deal with and he even delivered the car out of hours and waited for me to get back from work (late) and even missed his gym session. Very happy with the purchase."

6th August 2015 | Mr John Lee

"I'd recommend S G Smith Audi Coulsdon because they're always helpful and honest"

28th July 2015 | Mr Matthew Good

Coulsdon Audi

Coulsdon Audi
audi

The S G Smith Motor Group founded in 1938 has been synonymous with the Motor Trade in South London for over 60 years.S G Smith established with a reputation for being fully committed to the highest standards of Customer Experience. The Group combines the benefits of private family ownership with sufficient size and scale to be totally competitive in today’s highly contested Vehicle market both in Sales and Aftersales.

104 Vehicles

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87 of Coulsdon Audi customers who bought a vehicle would recommend them to a friend