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These reviews were collected by JudgeService.com, an independant car dealer review website.
"Hendy Car Store Exeter were helpful because I had never brought a car on finance before and I found the whole process very easy and stress free.. lovely car and very helpful staff"
"I'd recommend Hendy Car Store Exeter because they offered a very friendly service. The range of vehicles available to look at on site was great and you are free to wander around without a sales person jumping on you straight away. The cars are unlocked so you can take your time looking at them before talking to a sales person. Overall a very pleasant experience and I will be using them again when I look to change my car in the future."
"My experience at Hendy Car Store Exeter could have been better because I asked questions about the vehicle that were never answered, I had to correct the sales advisor several times when completely the paperwork. I agreed to set up gap insurance. The sales advisor 'dealt' with this but I was given no information as to payment dates etc. I emailed the sales advisor to query this...i am still waiting. I had limited information about when the finance would be cleared on my part exchange and when chased, I could never speak with anyone. The vehicle is amazing and a great price but the customer service is shocking and the sales advisor less than competent."
"The experience at Hendy Car Store Exeter was great because Good selection of cars nice friendly sales persons."
"The experience at Hendy Car Store Exeter was fantastic because of the friendly, professional and efficient approach"
"Hendy Car Store Exeter were really helpful and I'd recommend them because their man Dave Chaloner was very professional and extremely helpful would use Hendy again esp if he were available !!!"
"I was pleased with Hendy Car Store Exeter and would recommend them because they were professional, friendly and knowledgeable. "
"Hendy Car Store Exeter were really helpful and I'd recommend them because i have purchased from hendy before,,i had a fab run down of the car by the lovely salesman,which kindly took me out on a test drive,and answerd very many questions for me,i didnt take up the offer of finance as i didnt need any,but had a run through on it all,i did take out more warranty,and also gap,as i did this with the previous vehicle i purchased,on collection of the mercedes i was given a thorough inside and out side run down of the car,the salesman was amazing,to be honest,he is excellent at his job,i saw the car,fell in love with the car,and after given all the information on the vehicle,i test drove it and knew it was the car for me,i havent been very far since buying it,as the weather has been awful,and iv been really busy in the home,but would definatley recommend hendy to all of my family and friends,excellent service."
"The experience at Hendy Car Store Exeter was fantastic because there was no pressure to sell and made the experience of purchasing my vehicle easy and bit complicated "
"My experience at Hendy Car Store Exeter could have been better because I had an issue and the chap who dealt with the issue was arguing with me! "
"Hendy Car Store Exeter were great because Simon the sales person the one who sold me the car and took me out for a test drive in the car, was absolutely amazing, I can not fault him in anyway. He was chatty, fun, informative, and made me feel so comfortable. He helped me go through all the finance in great detail. I didn't feel any pressure at all from him to buy this car, he knew I wanted to shop around first and have a think about it. When someone else was interested in the car he rang me first to tell me, which I thought was so nice, as he knew I really liked the car. I couldn't bare to see it go, so off course I bought the car. I have been so happy with the car, apart from a few minor things (battery and tracking) but that's It. Simon made me feel very comfortable and dealt with the minor things quickly and re-assured me that it can be resolved. He handed me over to Simon on services and he was amazing aswel, he explained everything in great detail. He got the car sorted the next week, and I can now drive my lovely car in happiness. Great team, full of spirit and I will definitely be going back. well done! "
"I'd recommend Hendy Car Store Exeter to anyone because they were easy to deal with and very professional."
"I'd endorse Hendy Car Store Exeter because the salesperson ALEX did everything he could to help with the sale of the car i would use hendy car store again"
"Hendy Car Store Exeter were great because they made purchasing a car very easy and straight forward"
"Completely and utterly disgusted in the way of which I was dealt with! Unprofessional I will never go there again nor recommend Hendy to anyone!"
"Hendy Car Store Exeter were helpful because there was no high pressure selling techniques, just helpful, clear guidance and advice. Even when the car had an issue a week after purchase they liaised with the local garage to resolve the issue without any cost to myself - great service!"
"I'd suggest Hendy Car Store Exeter to a friend because I had a good experience. The salesman who looked after us was extremely helpful and gave us all the information we needed clearly. He was never pushy and we left comfortable dealing with him. "
"I'd definitely recommend Hendy Car Store Exeter to friends and family because excellent service from Andy and Georgia"
"The experience at Hendy Car Store Exeter was fantastic because Andy Hallum was superb. He knew his product inside out, was professional and couldn’t have been more helpful. Totally delighted and he is asset to your company. "
"The experience at Hendy Car Store Exeter was great because it was a hassle free process and the salesperson was super efficient."
"I had a great experience at Hendy Car Store Exeter because there was no pressure on us as we were looking around the vehicles and were dealt with efficiently and professionally by andy hallums"
"I'd definitely recommend Hendy Car Store Exeter to friends and family because from the initial email contact with Georgia, through to the day we picked the car up, both Georgia and Lee could not have been more helpful. They made Athe process completely hassle free"
"I had a great experience at Hendy Car Store Exeter because great choice of cars, competitive prices, staff friendly and helpful through out the process. Very happy with the whole process and very pleased with my new car "
"I had a great experience at Hendy Car Store Exeter because I was well looked after by Simon Woollly the salesperson in a competent manner."
"Hendy Car Store Exeter were fantastic because we have had a number of cars from Hendy and have always been very happy with everyone. And this visit, meeting Simon, who is very professional but not pushy at all, made the purchase a fun one. :)"
"The Steve at Hendy Car Store Exeter was excellent because, he took time to listen to my needs and was more interested in meeting my car needs than anything else"
"I'd recommend Hendy Car Store Exeter because it is a simple way to buy a car. "
"I'd recommend Hendy Car Store Exeter because Lee Repullo the salesman that dealt with my purchase was most friendly, helpful and really put me at ease."
"I'd definitely recommend Hendy Car Store Exeter because of their friendly no pressure approach."
"The experience at Hendy Car Store Exeter was fantastic because very friendly and professional salesman, and straight forward transaction."
"Hendy Car Store Exeter were really helpful and I'd recommend them because great choice and no hard sell"
"My experience at Hendy Car Store Exeter was cracking because the sales staff are really friendly don't try to push unwanted extras. "
"Hendy Car Store Exeter were fantastic because they let me look around and were not pushy. When I decided to book a test drive Owen was very good at explaining everything and once I had decided to buy I was talked through everything. The after sales phone calls to check I was still happy with the car have been a nice touch too. Thank you. "
"The experience at Hendy Car Store Exeter was good because Andy was really helpful throughout the whole process of getting a new car. His knowledge and attention to detail were second to none! Couldn’t imagine going anywhere else! "
"I would not recommend Hendy Car Store Exeter because obviously checks weren’t done on the vehicle as the car seat heater doesn’t work and the service team receptionist really didn’t seem too bothered. I was waiting for a couple of hours and was told I would need to come back and have it repaired. No apology, for the sub standard presentation of the vehicle. I thought vehicle checks were done when buying 2nd hand cars. It makes me wonder what else they might have missed. Not happy at all."
"I'd endorse Hendy Car Store Exeter because customer service was excellent and great value for money"
"I'd suggest Hendy Car Store Exeter to a friend because Andy was an absolute gem to deal with. Friendly, funny, patient, polite. He was a fountain of information about all of the cars that we were interested in. When we took delivery of the new car he explained how everything worked in the car before we drove away. He was absolutely lovely and we are so happy with our new car. "
"Hendy Car Store Exeter staff were good because they could answer all my questions and were very pleased to help you."
"I'd recommend Hendy Car Store Exeter because everyone was very helpful. I dealt with Andy and he was brilliant. Whilst there my step dad also decided to purchase a vehicle both us were very happy with the service. "
"I was happy with the service at Hendy Car Store Exeter because it was a hastle free experience from start to finish."
"I'd endorse Hendy Car Store Exeter because they offer great customer service with a personal touch. Nothing is too much bother that’s why I have purchased my 3rd vehicle from Hendy. From start to finish it’s truly great. Great after sales care too! Thanks again Dave and Cyril "
"Very friendly service and the car was just what we were looking for! Very happy!"
"I had a great experience at Hendy Car Store Exeter because all the staff that I met and especially Simon that took me though the entire deal were extremely helpful and friendly I couldn't fault them!"
"The experience at Hendy Car Store Exeter was good because the price was very good and customer care was excellent no pressure or hard sell "
"The staff at Hendy Car Store Exeter were good because friendly and helpful. However windscreen wipers very noisy."
"My experience at Hendy Car Store Exeter could have been better because before travelling to see the vehicle I asked for an honest appraisal of damage, the salesman took some photos of damage on the vehicle and talked me through them on the phone giving me confidence in the condition of the car. He was clearly a very good salesman who was friendly and polite. Whilst I accept ultimately it is my responsibility to check I.e. buyer beware, due to confidence in the appraisal I did not check the car as thoroughly as I should have ultimately missing two areas of damage both far more significant that any of the marks photographed and described to me. The telephone appraisal was borderline dishonest and in hindsight if I had looked harder and seen the damage I would not have bought the vehicle regardless of any discount. Having discussed this with the salesman and exchanged a few emails let’s just say that as a dealer you are not falling over yourselves to put this right, defensive from the start “you spent plenty of time looking at the car” to providing me with the name of your body repair shop with the promise of a good rate as long as I get the whole front end resprayed, if I had paid that I may as well have paid the main dealer premium and bought an approved used car rather than the poor condition car you supplied. The true measure of customer service is not how pleasant you are when dealing with a straight forward sale but how you act when there is a problem, I suggest you have not covered yourself in glory here or placed yourself in line for a customer service of the year award. I have no trust in you as a dealer and would be extremely unlikely to use you again or recommend you. I will chalk it up to experience and resolve the problem out of my own pocket. "
"I would recommend Hendy Car Store Exeter to friends and family because they made choosing and buying a car effortless and easy. My salesman, Steve Dilley was excellent, helpful and knowledgeable about the car that we had chosen."
"Hendy Car Store Exeter were helpful because the sales people know their stuff, they seem to relate and try to fit in y with your needs and wernt pushy or pressuring which was nice. "
"I'd endorse Hendy Car Store Exeter because good range of competitive price cars"
"I'd suggest Hendy Car Store Exeter to a friend because the staff there are amazing. Me and my partner dealt with Matt Bennett, brilliant guy with amazing service. "
"The car has a rattle in the rear which is going back to be investigated. The interior has some marks which I have removed myself, I feel this would have been sorted if it had been valeted properly. The rear seat folding lever is broken and the front passenger seat slide lever is dog chewed. However, Simon the salesman was very good, friendly and knowledgeable. "
"I'd endorse Hendy Car Store Exeter because I found the salesman extremely personable and helpful. Would recommend them and buy from them again. "
"The experience at Hendy Car Store Exeter was great because even though we werent sure what car we wanted Jason took the time and went the extra mile to find us a car to suit all our needs, his knowledge was second to none and extremely helpful"
"I had a great experience at Hendy Car Store Exeter because it was easy and they weren't pushy "
"I'd suggest Hendy Car Store Exeter to a friend because the staff are friendly and there is no rush or any pushy Seles men "
"I'd recommend Hendy Car Store Exeter to anyone because you get a friendly, efficient and professional service"
"My experience at Hendy Car Store Exeter was cracking because we received a 1st class service from start to finish and I got my lovely new sparkling car! Thank you Hendy!"
"Hendy Car Store Exeter were great because Nige the salesman listened to us and went the extra mile to give us what we were looking for. "
"Hendy Car Store Exeter were great because it was all very quick and easy."
"The experience at Hendy Car Store Exeter was great because I got exactly what I wanted which was an amazing car at an amazing price. Not only that but the whole experience was not only simple and professional but fun at the same time. I couldn’t have asked for more. "
"Hendy Car Store Exeter were helpful because, the sales person showed us vehicles matching my thoughts but these type of vehicle (SUV) turned out to be the wrong vehicle for my needs (large boot for 3 dogs) and suggested an alternative which met my requirements, also the sale person was not pushy in his presentation of the alternatives."
"I had a great experience at Hendy Car Store Exeter because everything was explained, the process was simple and the service and offers were great. Staff were friendly and professional. I felt I went away with complete confidence."
"Hendy Car Store Exeter staff were good because they were very good at answering all of my questions about the vehicle. They exceeded my expectations in regards to vehicle handover. I was able to collect the vehicle within 4 working days, and the vehicle was fully valeted inside and out. Absolutely perfect customer service, couldn't ask for more! "
"I would not recommend Hendy Car Store Exeter because no option to negotiate the price. No MOT certificate available therefore only after I got hold of one I found out that quite essential work needs to be done."
"The staff at Hendy Car Store Exeter were good because With the Hendy web site I found there was a massive amount of used vehicles available at all branches over the country giving a wide diversity of manufactures and models. I found a few that I liked and talking to the local salesman to see what was available and how they could move vehicles closer to my local Hendy's. Sure enough, I selected a car I liked and with a small deposit to secure the vehicle and transfer to Exeter all was put in motion. The vehicle was in Exeter within five days and a viewing and test drive was arranged. I was well impressed with the vehicles overall condition and how it drove. All paperwork was ready to sign and after completing the paperwork the car was mine. The salesman didn't stop there. He explained all other options as to regard GAP insurance if I wanted it, etc. Then after the road tax was sorted he took me too the car and explained all the functionalities in the car from connecting my phone, using the Sat Nav and all the other details of the cars gadgets. I was well impressed with his knowledge of the vehicles functionality. Would I go there again for another car, Yes."
"I'd recommend Hendy Car Store Exeter to a friend because the salesman (Simon) was very transparent and professional, something you do not expect from a car salesman. I liked the 'no pressure' approach to buy the car and he knew what he was talking about. However - four days to valet a car I had bought seemed excessive, and it took a day for the garage to determine how long to change a light bulb (...?) which incidentally was 5 minutes. Perhaps a bit more organisation needed behind the scenes? So apart from a slightly grubby car (you can valet it at the next MOT!) I was very happy! "
"I'd definitely recommend Hendy Car Store Exeter to friends and family because they are very professional and helped me through everything. "
"I'd recommend Hendy Car Store Exeter to anyone because the service received was excellent also the after service has being outstanding and they have gone out of their way to rectify the slight problem I had with the electric mirror. Extremely impressed,and staff are very friendly and welcoming. Well done ."
"Hendy Car Store Exeter were really helpful and I'd recommend them because pricing is realistick anthere is no hassle when buying a car from them."
"Hendy car group and especially Alex were so helpful during the whole process, i was made to feel at ease and talked through everything in detailed so i knew everything i needed to. I'm so impressed and grateful for the help of this car dealership and will continue to use it in the future."
"My experience at Hendy Car Store Exeter was memorable because. There was no pressure selling and Matt, when required went out of his way to tell me all about the vehicle. He was honest and very profesional and even set up my phone on the bluetooth without me asking. Harry Potter stuff to me. My complete experience with Hendys from start to finish has been trouble free and nothing short of brilliant. Finally a word for Matts boss. What a very nice man who rounded off the deal to my satisfaction. Well done Hendys. I would definitely shop with you again."
"I was pleased with Hendy Car Store Exeter and would recommend them because as with my first purchase the whole experience of buying my latest car was very enjoyable. We were not hassled and were given time during the sale to discuss things as we were making our decision. We would most certainly buy from Hendys again would not hesitate to recommend the and the salesman , Nigel Lewin, who we dealt with"
"I'd definitely recommend Hendy Car Store Exeter because we received excellent customer service throughout the whole buying process."
"I was pleased with Hendy Car Store Exeter and would recommend them because the whole experience was excellent with no undue sales pressure just helpful, honest and informative service."
"I had a great experience at Hendy Car Store Exeter because the salesman Jason Tape made everything so easy. "
"Hendy Car Store Exeter were great because I found a suitable car at a reasonable price - peasant people to deal with and car collected on the day and at the time appointed."
"Hendy Car Store Exeter were helpful because the Sales Rep, Owen Boylan, was professional and honest and provided an excellent service. Great choice of vehicles to suit all budgets and requirements. I am delighted with my new car and look forward to coming back to Hendy for the free MOT next year. I would be very happy to recommend - a real pleasure to do business you. Thank you."
"Hendy Car Store Exeter were great because huge selection of cars, competitive prices."
"I was happy with the service at Hendy Car Store Exeter because Matt made me feel at ease with the whole process."
"I'd recommend Hendy Car Store Exeter because Alex at the dealership was great and would defiantly buy from him again."
"My experience at Hendy Car Store Exeter was positive because got a good car at a great price. And when the car went wrong and wasn't under the manufacturers warranty they where happy to get it repaired. "
"Hendy Car Store Exeter were great because they were patient with my queries, didn’t push the sale and were helpful when I decided on it"
"The staff at Hendy Car Store Exeter were good because the salesman was very knowledgeable about the vehicle very helpful and didn't put any pressure on to buy. There is nothing worse when you are pressurised. Will use Hendy again and hopefully have Steve serve us again!"
"My experience at Hendy Car Store Exeter was cracking because the standard of service was excellent throughout the whole process of purchasing the car. Professional and polite staff who did not make us feel pressured to purchase."
"Hendy Car Store Exeter staff were good because they have a great range of products, and finance options. Over all great to deal with when you need to buy a high purchased vehicle at short notice. Special thanks goes to the Exeter Hendy Car team for making the buying process easier. "
"I'd endorse Hendy Car Store Exeter because the sales people are very helpful & there was a great selection of cars available. "
"The whole process was straightforward and hassle free from start to finish. My purchase was handled by Jason Tape who gave me plenty of time to test drive the car and answered all my questions. When I picked up the car Jason explained that there had been some damage to one of the wing mirrors when it was being moved from the service garage the evening before. He asked me to take it to my local garage when I got back home and he would arrange payment for any work required. The best test of customer service is how a company deals with problems, and this was dealt with brilliantly with no fuss. Overall a very good experience and I would recommend Hendy and Jason to anyone on the lookout for a new car. "
"I'd definitely recommend Hendy Car Store Exeter because Owen was the perfect salesman, very patient and I love my car."
"I was happy with the service at Hendy Car Store Exeter because the customer service and overall experience was great."
"I would not recommend Hendy Car Store Exeter because after having paid 23k for the car I have had to have it at the main dealer ship of BMW with one week. The car wheel was catching on full left lock as the inside of the wheel well was dented. The stitching on the back seats is ripped this wasn't told to me before purchase and only became apparent after my partner sat in the back. If this was a cheap car I would expect these things, I felt that after driving down from Manchester to get this car these things would if be sorted before hand or at least advertised to me before I travelled down "
"The experience at Hendy Car Store Exeter was good, andy my salesman was brilliant and nothing was too much hassle. Even moving 4 different vehicles so I could test drive the car I wanted. "
"Hendy Car Store Exeter were great because you have a great customer service and good cars in good price"
"Hendy Car Store Exeter were fantastic because they have a large choice of vehicle at competitive prices. My enquiry and subsequent test drive was dealt with efficiently. I'm happy with my purchase."
"I was happy with the service at Hendy Car Store Exeter because Andy Hallums was fab. He explained every thing clearly and answered all my questions very patiently. He also helped me to feel calm on the test drive (I usually hate test drives). I also love my new car and was confident that I paid the right amount for it. I’ll be back and so will my friends and family. Thanks Andy. "
"I'd endorse Hendy Car Store Exeter because they have a great selection of cars to suit all budgets and the salesman we dealt with, Steve Dilley was very helpful,friendly and not at all pushy as some car salesman can be. Would definitely recommend this dealer to others and will definitely return in future "
"I would not recommend Hendy Car Store Exeter because I saw the car in the rain and said I didn’t want to pay in full until I came to collect it on which I was told if any mechanical and body faults occurred they would be put right. Car was wet when collected and parked in corner so couldn’t have view car properly. Returned home, found dent in bonnet and rear tail gate."
"I would recommend Hendy Car Store Exeter to friends and family because the people there are very friendly and helpful. My hybrid car's charger didn't work properly after 1 week I bought the car and they helped me fix that issue quickly. "
"I'd recommend Hendy Car Store Exeter because the service we received from your salesman was just perfect "
"Hendy Car Store Exeter were helpful because they met my every need. Highly recommended!"
"Hendy Car Store Exeter were helpful because The sales person was helpful and not pushy. He explained all my options very clearly. "