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These reviews were collected by JudgeService.com, an independant car dealer review website.
"They were really customer friendly. They made the whole sale go through really smoothly for me. There was no stress at all. "
"My experience at Hendy Portsmouth could have been better because we were pushed to the back of a waiting list. Had to beg to pick up our car because they had originally cancelled our pick up slot due to snow. So thought we would be first to pick up when cleared but instead they honoured other appointments and we had to beg for a slot. The car was supposedly valeted but was definitely not we took it to be caleted straight after and the dust and marks etc that came off was unbelievable. The turbo keeps failing putting me in a position where i went to overtake a bike and the turbo failed and i almost crashed. Called Hendy said its nothing to do with them now, were no help whatsoever. Considering this was 2 weeks max after purchase, I think its awful service. I paid for extra warranty so I could call when I had a problem. What a waste of money."
"I had a great experience at Hendy Portsmouth because Paul was helpful and knowledgeable and found me the exact car I wanted"
"The experience at Hendy Portsmouth was great because they are professional and friendly, always give the best price available and very knowledgable of all the features etc on the vehicles. "
"I would not recommend Hendy Portsmouth because the sales man was not over joyful it felt like I was in and out the young lady who took my self out for a test drive was more helpful than the salesman "
"My experience at Hendy Portsmouth could have been better because Sale Manager was a bit of a liar / wide boy. Offered higher price than actually advertised on own website. Didn't offer very good deal for cash / instant payment. Car was not prepped properly. Independent test after purchase highlighted tyres and brakes borderline. Yet this car had surpposedly just had a 'big' service by Hendy..These would have been picked up on and recommended for change in a 'normal' Hendy service. I know I (and family) have used Hendy many times."
"Hendy Portsmouth were fantastic because they made the whole sale experience stress free for me and even delivered the car to my house. I was very nervous at but I knew buying from a Kia dealer I couldn’t go wrong. Plus Dan was very helpful all the way. "
"Hendy Portsmouth were fantastic because the service was friendly and professional. "
"I'd definitely recommend Hendy Portsmouth because the service was friendly and efficient."
"I would recommend Hendy Portsmouth to friends and family because the service we got went far above general customer service. I was looking for a decent second hand car for my daughters first car. From start to finish Paul Smallwood was amazing When he found out the car was a surprise present for her 18th birthday he not only helped us keep it a secret but even decorated the car in balloons and banners when we took her there to collect it. Thank you all so much it made her birthday. "
"Everything from start to finish was excellent. Dan the sales person was was nice not pushy at all and had answers to all our questions. Charlie the product genuis was very good and chatty. Tea was also good :) Would very much recommed and will be back for my next car"
"Hendy Portsmouth were helpful because the salesman wasn't pushy, listened to my requirements and presented a solution to how I wanted to pay very quickly."
"My experience at Hendy Portsmouth was excellent because of the friendly professional team. The product knowledge was first class.Both Adam and Charlotte were first class. Unfortunately my husband and I went into the new car show room. On my first visit Matthew was extremely efficient. On my second visit. Upon entering (Andy who wore glasses ) never acknowledged us and it took 5 minutes to get acknowledgement. When we finally did. He was were reculant for us to take a car out to drive. Extremely poor service. We felt like we should not have been in there. However on a positive I am so glad we met both Adam and Charlotte. Who are a credit to the business. "
"The experience at Hendy Portsmouth was great because the sales representative was extremely helpful without being pushy and the entire transaction was simple and straightforward."
"I'd recommend Hendy Portsmouth to anyone because the level of service, professionalism and friendliness of the team was exemplary!! Thanks Hendy’s"
"Mr. Tom Palmer was exceptionally fabulous at helping me understand and explaining car finance and making me feel at ease with the paperwork. I now have a wonderful new car to drive. Thank you very very much! x"
"My experience at Hendy Portsmouth could have been better if they had responded promptly when I subsequently telephoned to report a judder on light throttle. I have been unsuccessful in speaking to Tom Palmer, the original salesman, although I have called THREE times. FOUR calls to try & access the service reception, to arrange for someone to come out on a test drive to identify the mechanical problem, have been a DISASTER. It appears that there is no-one in the workshop reception available to take a call & we have had had no call back. At the moment, it is clear that we will not be buying any future secondhand car from this site."
"My experience at Hendy Portsmouth was positive because the staff were attentive without being pushy, they were always pleased to help and answered all of my questions thoroughly."
"The sales person from Hendy Portsmouth was helpful but not pushy and he suggested driving the vehicle to Hendy Eastleigh (because I live in Southampton) for me to see and test drive it. As I was offering my vehicle in part exchange I checked on several websites to check the value of my vehicle and also the value of the vehicle I was considering purchasing; the quotes I had received from Hendy were very good and better than those from the web sites I had checked."
"The used car sales team were fantastic and very happy to help"
"Tom from the Portsmouth North Harbour branch was brilliant. Very understanding of our situation, all questions answered and nothing was a problem. Stayed beyond his finishing time to discuss and also stayed in the office when the weather was nothing short of hellish, to ensure we got the service we needed. Discovered a slight bit of mould on the inside of the car. In fairness, it's in a bit of a difficult position to see, but there nonetheless. Contacted the office and they have said they're happy to clean it all etc. Really pleased overall. Would highly recommend to anyone looking for a solid service!"
"I'd definitely recommend Hendy Portsmouth to friends and family because over all was good service apart from after the purchase they didn’t seem to want to call me back to answer my concerns / queries with the finance on my old car I traded in. "
"I would recommend Hendy Portsmouth, Alan Sibley and Daniel Hickman were extremely helpful, and I'd certainly go there again when I'm looking to upgrade."
"I would recommend Hendy Portsmouth to friends and family because of their very professional approach"
"The staff at Hendy Portsmouth were good because Grant made it very easy handover... thanks"
"I was happy with the service at Hendy Portsmouth because nothing went wrong and I will continue to keep in touch."
"I was happy with the service at Hendy Portsmouth because the sales man was helpful in explaining everything I needed to know before purchasing the Ford focus that I wanted."
"The salesman we dealt with was Tom Palmer and having been to a number of different dealers he is the only person who treated us like individuals rather than a potential sale. There was no hard selling, no underhand behaviours and he gave us time and space to talk amongst ourselves about the purchase. From our experience elsewhere this was a breath of fresh air. On top of that, everything has been as promised so far. Long may it continue. "
"I was pleased with Hendy Portsmouth and would recommend them because although I knew the model and spec I wanted, the sales representative was knowledgeable, helpful and a thoroughly nice guy."
"My experience at Hendy Portsmouth has been extremely disappointing because I was promised a letter confirming that the car servicing (both services have been completed by Hendys Portsmouth) was within Kia’s tolerance period. This had not completed when the I collected the vehicle, has not been provided since and I have had no response to two emails."
"I'd endorse Hendy Portsmouth because We were guided efficiently through the purchasing process and we were very satisfied with our purchase."
"My experience at Hendy Portsmouth was positive because all the staff were friendly and very knowledgable, they made me feel like nothing was too much trouble. "
"I would recommend Hendy Portsmouth to friends and family because overall a friendly company especially Charlotte"
"Hendy Portsmouth were great because I have had good purchase experiences with them before & on this occasion the salesman went to a lot of trouble to obtain the car we wanted."
"I'd definitely recommend Hendy Portsmouth because I have had a new vehicle in the past from Hendy Portsmaouth and now, a nearly new vehicle. On both occasions I have found the staff to be extremely knowledgeable, helpful and friendly. The choice of vehicles is fantastic and pricing is always very competitive. But most of all, it just really nice to be dealing with people that make you genuinely feel that you are important to them. Well done all at Hendy's, That's vehicle number two and I'm sure we will be back for more in the future."
"Hendy Portsmouth were fantastic because Adam could not have been more helpful and more than anything when I made a decision he was not a pushy salesperson who tried to change my mind (he understood that I had considered all of the options and respected my decision) Also Charlotte who came on the test drive and did the handover was a delightful girl who was very informative and really friendly. Very impressed with the overall service I received."
"My experience at Hendy Portsmouth was cracking because I was very happy with the experience of purchasing a relatively new car after owning a 23year old Fiesta from new . Only time will tell if l will be as satisfied with my latest purchase . I am completely happy with the service I got from Hendy Ford. I would recommend them to anyone."
"My experience at Hendy Portsmouth was memorable because It was a stress free experience."
"Hendy Portsmouth were great because not once did I feel pressured to buy. Dan Hickman, sales, went the extra mile by providing me a video of the car I was interested in. He provided helpful information and answered my questions. My partner and I drove over 250 miles to see the car and the arrangements with Dan & his colleague, Charlotte, were just great. Charlotte gave a comprehensive demonstration of the car and its features whilst we were out on the test drive. Plenty of coffee was offered and the deal was concluded smoothly. Thank you to all. "
"I would recommend Hendy Portsmouth to friends and family because of their great service"
"I'd definitely recommend Hendy Portsmouth because they understand and appreciate the customers needs."
"Hendy Portsmouth were fantastic because after I told them what I was after they couldnt do enough to accomodate me excellent service and salespeople and not pushy at all "
"Hendy Portsmouth were helpful because our questions were fully answered and everything was explained. We were very well served and very pleased with the vehicle purchased "
"Hendy Portsmouth were great because the sales person who I was dealing with Mr Tom Palmer was very polite and helpful in every way and I could not have wished for a better experience when buying a car."
"I would not recommend Hendy Portsmouth because the lack of customer service received after I put down my deposit. Also when I picked up the car the boot liner had disappeared so the sales man ordered me a new one which i collected and is very flimsy and not stable at all."
"The experience at Hendy Portsmouth was good because they were honest, reliable and efficient salesmen. "
"I'd definitely recommend Hendy Portsmouth to friends and family because as they were friendly and efficient. However, they were only used, as the car I was looking for was at the garage."
"I'd recommend Hendy Portsmouth to anyone because very helpful and friendly "
"Hendy Portsmouth were great because no problem with a test drive without notice, and talked through everything on the car and explained everything, drinks were offered right away when we arrived."
"The experience at Hendy Portsmouth was great because of their people. We travelled to Hendy from deepest, darkest Cornwall for this and our last car. Hendy's range of cars, friendliness and 'can-do' attitude have no parallel. All round - a happy and enjoyable experience."
"The experience at Hendy Portsmouth was great because from start to finish the service received was exemplary- Daniel Hiskin (Salesman)?came across very genuinely and at no point did I feel pressured or forced too buy (as with some dealerships) Everything was explained with ease and all queries answered promptly and effectively."
"I was happy with the service at Hendy Portsmouth because Tom was very helpful throughout the purchase process. The car was as described and was in top condition when I drove it away. Everything was explained fully and didn’t feel pressured into agreeing into anything I was unsure on."
"My experience at Hendy Portsmouth was cracking because I found Tom Palmer very helpful,with a good knowledge of the car. He made himself available at all times explained everything very clearly and made me feel comfortable. I was never put under any pressure to make a discussion and made the whole experience very enjoyable."
"Hendy Portsmouth were helpful because the friendly approach by all the staff that I dealth with. Dan and James that I dealth with directly ..both very professional, polite and very very helpful...thank you. "
"The staff at Hendy were professional knowledgable helpful& friendly Especially Charlie & Paul Smallwood who looked after me through the whole process "
"Had an excellent experience dealing with the sales team at Hendy Portsmouth. The listened to exactly what we were after and did not try to push any unnecessary products or services."
"I would not recommend Hendy Portsmouth because we were let down twice when we came to test drive the vehicle and we would have gone else where if we didn't need the car quickly. It also seemed as they just wanted our money with minimal effort. Poor show!"
"Hendy Portsmouth staff were good because they offered expertise and advice where necessary as well as completing a quick sale. Salesman Adam was very informative and made me feel at ease when explaining finances for the vehicle "
"I would not recommend Hendy Portsmouth because I am still waiting for a £4,000 payment to be made to me from the balance of the transaction completed over 14 days ago. This has soured an otherwise great purchase."
"I was happy with the service at Hendy Portsmouth because the attitude of the staff was friendly, there was no pressure to purchase anything. Everything was explained in detail. Overall a very pleasant experience. "
"The service from the salesman we dealt with was absolutely perfect. "
"Made to feel at ease straight away. Under no pressure at all. Very pleasant experience."
"I would recommend Hendy Portsmouth to friends and family because they offered a no nonsense level of service and were able to get hold of the car I was interested in within a week for me to test drive and the handover of the vehicle was a smooth transaction from someone (Barry Lane) who obviously had been in the business for a long time and loved his job and was very personable. That said the original sale was started by Grant Lane who I found to be very helpful. Reassuring that Hendy encourages employment within the family."
"Hendy Portsmouth were great because on this occasion they were not pushy gave me all the facts and details I needed to know"
"I'd recommend Hendy Portsmouth because as you can see from all my responses I am over the moon with both the courtesy and professionalism of the salesman and of my superb purchase at a fair price. Delighted, thank you! "
"I would recommend Hendy Portsmouth to friends and family because I experienced complete professionism and satisfaction. "
"I'd suggest Hendy Portsmouth to a friend because Dan was really helpful and friendly and not a hard sales salesman. There was no pressure and he fully explained everything."
"Hendy Portsmouth were really helpful and I'd recommend them because the service and information about the vehicle purchased was amazing. "
"I'd definitely recommend Hendy Portsmouth to friends and family because the service was good ."
"Hendy Portsmouth were great because their staff provide first class customer service, they are knowledgeable, plenty of cars to choose from, make the process of buying straight forward, talk you through the paperwork and even provided us with a coffee. All this in a comfortable and immaculately clean and pleasant environment. Our sales person was Grant Lane, he was excellent, courteous, knowledgeable and prepared. A great ambassador for Hendy Ford. "
"I'd recommend Hendy Portsmouth to anyone because of their helpful attitude and friendly manner ,also because they offer good deals "
"I'd recommend Hendy Portsmouth because they found me a car straight away, Dan was brilliant from start to finish! "
"I’ve been in the service/sales industry for 36 years so I know what good looks/feels like. Paul was brilliant, a perfect blend of humility, empathy and strong salesmanship. I felt he was so genuine I even bought the car ‘sight unseen’ He’s phoned me twice since receiving the car just to confirm I’m perfectly happy. That’s ‘premium’ service. It’s a shame you guys are not local to me but to anyone looking at this comment, I’d highly recommend especially Paul."
"because tom Palmer was really helpful he wasant pushy at all and was an outstanding salesman and I couldant and won’t fault him he was fantastic at his job"
"The experience at Hendy Portsmouth was initially good however since taking delivery of the vehicle I have discovered that the interior lights do not work. I have asked them to explain why they were not checked when the vehicle was prepped. So far no response. The fault is being looked at next week however despite two e mails to different people I am still waiting for confirmation that the work will be at no cost to me."
"Hendy Portsmouth were great because it was a smooth transaction although I am unhappy because I accidently left a pushchair in the boot of the car I pxd and this has now been lost!!!! I struggle to understand this as surely someone should have checked the car and been trusted to return any left belongings? This has seriously dented my opinion and trust in hendy Ford's! ☹"
"I was pleased with Hendy Portsmouth and would recommend them because friendly attitude towards sale"
"Hendy Portsmouth were really helpful and I'd recommend them because the staff were knowledgeable about their vehicles, were extremely friendly and were not too pushy. Did not to try and sell me a car more expensive then I could afford, as has been my experience in the past with other manufacturers."
"The experience at Hendy Portsmouth was great because the salesman presented a deal that I felt was fair for both parties. "
"I'd recommend Hendy Portsmouth to a friend because Charlotte was lovely (test drive) and Grant was very kind and helpful. Thank you "
"The experience at Hendy Portsmouth was great because Paul did everything he could to help us get the vehicle that was right for us. He kept in contact with me and explained everything to me. I will be coming back when we choose to change our car. "
"I was happy with the service at Hendy Portsmouth because having an urgent need to change cars, the model I selected (Focus Titanium X Estate) was identified and sourced very promptly within the Group's stock, the whole process from start to delivery took 5 working days. Exceptionally helpful in finding my choice of vehicle with which I am very pleased. "
"Hendy Portsmouth staff (Grant Lane) was great because he had good attitude, friendly, good sales person and great customer service "
"The experience at Hendy Portsmouth was great because all the staff were very helpful and went the extra mile "
"My experience at Hendy Portsmouth could have been better because I had an accident on the way to exchange my old car for my new car, they said my old car would be a write off so couldn't take in part exchange so I would have to pay full amount for new car! I was still in a state of shock so didn't think that I should have negotiate a better deal for a cash payment, can I go back & do this? I don't as a rule recommend anyone!"
"My experience at Hendy Portsmouth was memorable because not pressured into buying a vehicle"
"I'd recommend Hendy Portsmouth because despite issues on my end, Dan was very patient with me and offered every piece of advice and help that he could. I genuinely felt like my business was valued and wouldn't hesitate to recommend Hendy Portsmouth to others."
"Hendy Portsmouth were really helpful and I'd recommend them because the salesperson (Adam) was knowledgeable and friendly. He took care to explain all details and to answer any questions that I had. He also arranged for a vehicle to be sent from another Hendy branch to meet my needs. I am very please with my car and the service i received. "
"I'd recommend Hendy Portsmouth to a friend because my last car was purchased from hendy Cosham and the aftersale service was fantastic so we went straight to Cosham again . Our salesman Dan Hickman was extremely attentive, professional and friendly throughout . He kept in regular contact until we found the right car for us , made regular contact throughout as well as checking we were happy once we had had our car for a few days . The service dept is always well organised and again the contact with customers is always reassuring . Very happy again and would definitely recommend!! "
"I had a great experience at Hendy Portsmouth because they worked hard to get exactly the car I wanted. "
"The experience at Hendy Portsmouth was good because the gentleman that was dealing with me was extremely polite and helpful. This was a new experience for me and he explained everything in detail and made me feel very comfortable with the decisions I was making. I would definitely recommend Hendy Portsmouth to anyone as their attitude to everything was brilliant."
"I had a great experience at Hendy Portsmouth because the sales man Tom was very good at his job and would deal with him again ."
"Hendy Portsmouth were great because we were dealt with in a friendly and professional manner. All our questions were answered fully and details explained in a non patronising manner. With regard to the lower grade on finance, we made it clear to Tom that we were not interested in any form of funding AND he listened. No pressure applied. A big THANK YOU to Tom Palmer for the whole experience of buying a newer car. Another person worthy of a mention is Charlotte Stilwell. Charlotte talked us through all the controls on the dashboard (more than my old car had!). Again, cannot fault her manner in the way Charlotte explained everything."
"My experience at Hendy Portsmouth was positive because, this was the first time I’ve bought a car from a main dealer and the service I received was really good. There was no pressure like you get from a small dealer. Great, quick and enjoyable experience. "
"I was pleased with Hendy Portsmouth and would recommend them because of the friendly, efficient and professional staff. I personally wish to thank Tom Palmer at Hendy Portsmouth who looked after me in the above manner. I am delighted with the Ford Focus and this is the third one I have purchased from Hendy Portsmouth so will return when the time comes to exchange. "
"The experience at Hendy Portsmouth was good because the sales executive who dealt with us was friendly , professional and at no point put any pressure on us. As a result we purchased the vehicle without looking elsewhere . "
"The staff at Hendy Portsmouth were good because they were really helpful and knowledgeable without being pushy."
"I'd endorse Hendy Portsmouth because they are brilliant and sell brilliant cars."
"The experience at Hendy Portsmouth was good because it was quick and simple "
"I'd definitely recommend Hendy Portsmouth because From start to finish it was a pleasant stress less experience, not being a wiz kid with the new technology that cars offer nowadays it was nice to have it all explained and shown before I took the car away, saving me stress when I got home :-) I would be very happy to purchase my next car from them "