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89 reviews of Hendy Ford Southampton

These reviews were collected by JudgeService.com, an independant car dealer review website.

89

Reviews of Hendy Ford Southampton

98

Overall satisfaction

99

Would recommend

"As usual Hendy Ford were professional, well informed, helpful and offered a fantastic all round experience. My previous Ford was purchased from Hendy and it did not take me very long to decide where to return for a new vehicle. Our sales representative listened to our vehicle requirements and was quick to point us in the right direction and at no point did we feel pressured to buy. As always a superb service from Hendy and I would very much like to thank Neil Gedge for all of his help and assistance. I will always recommend Hendy to friends and family and will no doubt return to buy one day. "

12th July 2018 | Mr Ainsworth

"I'd definitely recommend Hendy Ford Southampton because the sales experience and service I received, from Neil Gedge in particular, was excellent!"

11th July 2018 | Mr P

"I'd endorse Hendy Ford Southampton because the whole process was conducted in a professional, competent and friendly manner without being too pushy. Special mention to Scott Arnott and I would definitely recommend anyone to purchase a car from here. "

5th July 2018 | Mrs Sharon Rook

"Hendy Ford Southampton were really helpful and I'd recommend them because they have decent cars and friendly staff "

3rd July 2018 | Miss Littlecott

"The experience at Hendy Ford Southampton was great because the sales man' Ben was so helpfull and put us at ease, we were very impressed with the knowledge and after care service that was offered to us Thoughrly recomend Ben at Ford, We have always bought a vouxhal in the past now we are more than happy to recomed a Ford dealership. "

24th June 2018 | Mr Barry Hurst

"The experience at Hendy Ford Southampton was good because they sourced my vehicle, gave me a good price and part exchange deal and delivered the vehicle as promised."

21st June 2018 | Mr David Lewington

"I had a great experience at Hendy Ford Southampton because The staff were very friendly and always kept asking me if I wanted Tea or Coffee and they seemed very efficient in there job role and I would use the Garage again "

21st June 2018 | Mr Keith Sparks

"The staff at Hendy Ford Southampton were good because Apart from a small hitch with the V5 document and a smaller problem with the vehicle everything was resolved politely and in a friendly manner. Rob Tegg was a credit to Hendy Fords Team."

14th June 2018 | Mr James Graham

"Hendy Ford Southampton were helpful because the salesman was friendly and knowledgeable with a sense of humour. The service provisions, warranty etc were very reasonable. And the car itself - so far - fully meets expectations."

14th June 2018 | Ms Janet Denkowski

"Hendy Ford Southampton were fantastic because of the friendly and professional service we were given"

12th June 2018 | Mrs Lucy Webb

"We were dealt with in a non pushy manner and received a friendly and professional service. Pleased with the car and Ben made the process smooth and straight forward. Would definitely recommend him. Thank you"

1st June 2018 | Mr Andrew M

"I would not recommend Hendy Ford Southampton because they let me drive away without taxing the vehicle"

1st June 2018 | Miss M

"Hendy Ford Southampton were really helpful and I'd recommend them because their staff were fantastic - Neil Gedge in particular. A great guy who built up fantastic rapport with me and was certainly not like a typical salesman. He made my wife and I feel at ease and got us the best possible deal he could!!"

25th May 2018 | Mr Joe Crook

"Hendy Ford Southampton were really helpful and I'd recommend them because the salesman who dealt with my purchase was knowledgable and efficient without ever being pushy or looking to quickly close a deal. Additional optional purchase's or services were explained clearly and honestly - a refreshing change from other experiences. Additionally I'd like to be clear that the reason I wasn't offered finance was because I had made clear I had the funds to purchase the car outright and therefore wasn't an oversight on the part of the salesman."

21st May 2018 | Mr David White

"I was pleased with Hendy Ford Southampton and would recommend them because all of the above and what a great salesperson Scott was very polite and informative very pleased indeed "

21st May 2018 | Mrs Valerie Goodson

"The staff at Hendy Ford Southampton were good because they helped with everything I asked. "

16th May 2018 | Miss Joanne Oram

"I'd recommend Hendy Ford Southampton because the service was extremely professional, and also very friendly. Neil is an asset to this branch of Hendy Ford."

15th May 2018 | Mrs Scott

"I would recommend Hendy Ford Southampton to friends and family because they went the extra mile to make sure everything went smoothly. It the best experience I have had with a dealer, they made everything easy and everything was explained to me in a way I could easily understand. Very impressed with the standard at Hendy Ford, will be going to them for future purchaces when I decide to upgrade."

11th May 2018 | Mr Louis Smith

"Hendy Ford Southampton were great because Neil Gedge went the extra mile to give us fantastic customer service with a smile, we highly recommend him and he was very pleasent to deal with."

4th May 2018 | Mr Page

"I'd recommend Hendy Ford Southampton to anyone because the sales person was very helpful and explained everything fully"

2nd May 2018 | Mr Matthew Hoskins

"My experience at Hendy Ford Southampton was positive because ben the salesman was superb at being very thoughtful of our needs as customers and taking into consideration our needs and affordability when purchasing our new car. Not at any point did we feel pressured into buying a car on the spot and that it was made us want to get a car through ford. His personality and the way he made us feel at ease straight away is superb and i will 100% be recommending people come and buy their new car through him and ford. "

1st May 2018 | Mr Liam Edgar

"I was pleased with Hendy Ford Southampton and would recommend them because Ben Blandford (sales executive), was very helpful throughout the entire process. Nothing was too much trouble for him. Hendy are an excellent business and I was impressed with their focus on customer service."

27th April 2018 | Mr Richard Morrison

"I had a great experience at Hendy Ford Southampton because friendly and efficient service was excellent"

24th April 2018 | Mr Ben M

"I've purchased a Ford Ecosport and although I am still awaiting delivery I cannot fault the customer service provided while I wait for my car by Paul White and Harry Pearson. They have bent over backwards to make my experience with Ford a great one. Thanks guys!!"

23rd April 2018 | Hilary Gilbert-Jones

"Hendy Ford Southampton offered a first class service from start to finish.All staff under the leadership of Manager John Sefang presented a very professional but friendly and very welcoming demeanour. Although my wife and I dealt directly with Salesperson Ben Blanford the other sales staff namely Rob Tegg and Neil Gedge took the time when not busy with their own customers, to actively engage my wife and I in friendly conversation . I will single out Ben Blanford for a special mention he quickly managed to put my wife fully at ease,a difficult task at the best of times as she is not the most confident of persons. Ben engaged directly with her answering her many questions with patience and confidence and not in any way dismissive of her as " just a lady who knows nothing of vehicles or there workings." Ben explained everything in the minutest detail and offered every assistance without the sense of being an overbearing car salesman. Ben remained a very professional young man giving us plenty of time to consider the options presented with no high pressure sales technique and plenty of time to examine the vehicle we eventually purchased. Ben made the whole business a very pleasurable and easy experience.I would wholeheartedly recommend Hendy Ford to any interested parties for professional service and advice based on friendly family based values > Don`t bother with other branches head direct to HendyFord West Quay Southampton and meet with John and the team, you will not be disappointed and will wonder why you ever purchsed a vehicle elsewhere.a"

16th April 2018 | Mr Adrian Richardson

"Hendy Ford Southampton were great because Rebecca my sales person was superb, friendly, extremely helpful and found me exactly what I was looking for."

11th April 2018 | Mr Matt Taylor

"I'd recommend Hendy Ford Southampton to a friend because efficient, helpful and patient service."

10th April 2018 | Dr Patricia Wooldridge

"Hendy Ford Southampton staff were good because they were very helpful and professional."

10th April 2018 | Mr Lewis Potter

"Hendy Ford Southampton staff were good because they dealt with us in a very fair and professional manner"

6th April 2018 | Mr Prettyman

"My experience at Hendy Ford Southampton was cracking because Ben made our options very clear and we were able to make the purchase in a very short time"

6th April 2018 | Mr Michael V

"Hendy Ford Southampton were great because the sales man Neil Gedge was really friendly and approchable. He explained everything very well and made the whole purchase very easy. It is mainly because of him I purchased this vehicle! I love this Focus! Thanks again Neil!"

6th April 2018 | Mr Kane MacMillan

"I was happy with the service at Hendy Ford Southampton because the service from Ben has been excellent from start to finish, so much so that I am now a repeat customer "

6th April 2018 | Mr Harrington

"I'd definitely recommend Hendy Ford Southampton because the experience from start to finish was with the utmost professionalism."

15th March 2018 | Mrs Sonia Cooper

"The staff at Hendy Ford Southampton were good because of their professionalism and ease of explanation through out the buying process the sales person we dealt with was excellent and entire sale was done within a few days I recommend them to anyone"

7th February 2018 | Mr B

"I had a great experience at Hendy Ford Southampton because as everyone knows, buying a new car is a scary experience for some. At Hendy, I found myself relaxed and confident that I was in good hands. The who team were polite, engaging, approachable. At no point did wonder if I had chosen the wrong dealer to go to. Overall I was very satisfied with how I was treated, the profesionalism of the staff and how simple they made the process. "

6th February 2018 | Mr Miller

"I'd definitely recommend Hendy Ford Southampton because they give excellent, personal service. nothing si too much trouble."

5th February 2018 | Mrs Mary Nixon

"Hendy Ford Southampton were great because Neil the sales guy had a huge knowledge of all the different vehicles that we where interested in and answered all our questions with out hesitation. He was friendly , polite and kept us informed at every stage of the purchase process. I would highly recommend him to anyone looking to buy a new or used ford and the new car is just what we wanted. "

23rd January 2018 | Mr Andrew Edmonds

"I'd recommend Hendy Ford Southampton to anyone because they gave exceptional service.neil hedge the sales rep .10/10 thankyou"

23rd January 2018 | Mr Shaun Allen

"The experience at Hendy Ford Southampton was fantastic because Ben was one of the most genuine and professional salespeople I have ever dealt with, I have been buying cars for the past 32 years all over the world but I can honestly say he has been the best! "

12th January 2018 | Mrs Elisabeth Brown

"I'd endorse Hendy Ford Southampton because sales people are very helpful and friendly, the whole process was quick and smooth and just in general a satisfactory service."

11th January 2018 | Mr Beech

"Hendy Ford Southampton were incredibly helpful, especially as this was my first experience of buying a car. I found the website really useful to browse possible cars. Becky was brilliant in helping me to narrow exactly what I wanted from the range of Fords available, and finding potential cars for sale. Everyone was extremely kind, putting up with all my stupid questions, so thank you!"

7th January 2018 | Miss Susannah Malone

"The experience at Hendy Ford Southampton was great because brilliant customer service went above and beyond with the service provided, very friendly, also was impressed by the phone call I received asking if I got home safely, would highly recommend Henry Ford Southampton to friends and family."

3rd January 2018 | Mr Warren McNally

"I had a great experience at Hendy Ford Southampton because the sealer who dealt with me, Scott Arnott, was absolutely fantastic in helping me find finance elsewhere and explaining thoroughly, the insurance and outs of the paperwork, my options throughout the contract, and at the end. The whole team were welcoming and always acknowledged us very quickly every time we walked through the door. "

2nd January 2018 | Miss Elizabeth Russell

"Hendy Ford Southampton were fantastic because, Ben Blandford and Rebecca?? Were there when I needed them but we're not pushy. Just helpful. We were left to our own devices on 2nd and subsequent test drives. Perfect. "

28th December 2017 | Mr Anthony Miller

"I'd suggest Hendy Ford Southampton to a friend because they had a good selection of vehicles, were very friendly and the vehicle I purchased was in very good condition. "

20th December 2017 | Mrs H

"The staff at Hendy Ford Southampton were good because they were helpful, informative, friendly & not pushy! We were given options & advise rather than forcing us to make quick decisions! They explained everything & honestly answered any of our questions!"

18th December 2017 | Mrs Lynette Kinnaird

"I'd definitely recommend Hendy Ford Southampton because of the speedy service. Drove away with the car within a day. "

18th December 2017 | Mr C

"The staff at Hendy Ford Southampton were good because they know their job and Ben Blenford was extremely helpful and a very good man. Will definitely be coming back when I want to change my car back to Ben"

17th December 2017 | Ms Kavita Kalkar

"I'd suggest Hendy Ford Southampton to a friend because the Customer service was very good. The vehicle i purchased is in very good standard. "

14th December 2017 | Mr Bravenan Varathanathan

"best car dealership in the south"

10th December 2017 | Mr Ian Gellatly

"The staff at Hendy Ford Southampton were good because they took time and effort to explain everything fully, were very friendly and followed up with excellent aftercare. "

10th December 2017 | Mrs Jacqueline Chissell

"I'd definitely recommend Hendy Ford Southampton because our salesman Scott was great to deal with from the very first phone call and we are very happy with the car."

6th December 2017 | Mrs Chelsie H

"I'd definitely recommend Hendy Ford Southampton because the process of buying a car from them was a lot smoother than anywhere else we have bought previous cars from. "

22nd November 2017 | Mrs Claire Belcher

"The experience at Hendy Ford Southampton was great because I had a problem with my last car and the staff at Hendy Ford arranged for me to have a good exchange for a new car at no extra cost to me on up front payment or on the the payments to the finance company. "

22nd November 2017 | Mr Derek Birch

"The staff at Hendy Ford Southampton were good because nothing was any problem. Great service."

22nd November 2017 | Mr Iain Homer

"I'd recommend Hendy Ford Southampton to a friend because I received great service by professional staff. Very thorough with making sure the car was in perfect condition in time for me picking up. Extremely satisfied. "

14th November 2017 | Mrs Wendy Cull

"Hendy Ford Southampton were fantastic because the salesman didn't try to hard sale anything. He was friendly and knew what he was talking about. He was very helpful."

10th November 2017 | Mr Steven Kemp

"I'd definitely recommend Hendy Ford Southampton to friends and family because they were very helpful. We travelled all the way from Essex and it was definitely worth the trip! So happy and love with our car! THANK YOU!! "

2nd November 2017 | Mr John Baker

"I'd recommend Hendy Ford Southampton to anyone because Jon and Ollie were very helpful, not too pushy and provides a great customer service."

2nd November 2017 | Mrs Dawkins

"The experience at Hendy Ford Southampton was good because they gave me what i wanted, and offered good advice, many thanks "

1st November 2017 | Mr David Dyke

"My experience at Hendy Ford Southampton was cracking because the staff went the extra mile "

1st November 2017 | Mrs Debbie Scott

"Hendy Ford Southampton staff were good because they are knowledgeable, friendly and don’t pressure you into buying anything you are not happy with. "

1st November 2017 | Miss Katie Hewitt

"My experience at Hendy Ford Southampton was memorable because the made the process very smooth and without any hassle "

24th October 2017 | Mr Jonathan Alford

"The experience at Hendy Ford Southampton was good because Neil was very friendly and helpful with our purchase. "

23rd October 2017 | Mrs Louise Smart

"I had a great experience at Hendy Ford Southampton because Robert Tegg was the senior sales executive who was patient helpfull in ever way. Becks also helped again friendly and professional. Overall I felt like I had a family member finding me a car. I was a bit fusssy but Rob was great and eventually I got the perfect car. "

10th October 2017 | Miss Emma Glynn

"My experience at Hendy Ford Southampton was memorable because the staff I dealt with - Ben and Rebecca - were totally lovely and gave me confidence to make my decision. "

10th October 2017 | Miss Nicola Walters

"I'd definitely recommend Hendy Ford Southampton to friends and family because of the very good service,"

9th October 2017 | Mr Colin Hyde

"The staff at Hendy Ford Southampton were good because I found the my salesman Scott very friendly and approachable. He explained everything so I understood and overall it was a very good service all round. "

2nd October 2017 | Miss Charlotte Heather

"The experience at Hendy Ford Southampton was great because they really went out of their way to help me and give me exactly what I needed to suit my needs they didn't try to sell me a car that wouldn't suit my needs they were very trust worthy and believable. Thank you "

2nd October 2017 | Miss Kylie Jackson

"Hendy Ford Southampton were great because agent was very helpful, knowledgeable, took time to explain finance options, organised our car to come from Shoreham, when we saw it on the Ford's website. A really nice & genuine guy offering great customer service."

15th September 2017 | Mr Alex McEwing

"I'd suggest Hendy Ford Southampton to a friend because we delt with Neil gedge who found us exactly what we wanted and was a pleasure to deal with. I can't recommend him enough "

15th September 2017 | Mr James Ingrem

"My experience dealing with hendy ford Southampton was a fantastic one . The showroom was absolutely spotless as were the cars. I was offered tea or coffee every time I arrived and made to feel very comfortable and welcomed . I now have a beautiful Ford Fiesta and I couldn't be any happier . Hendy Ford is one of the best dealerships I have been to and I highly recommend them. Thank you Hendy for everything "

13th September 2017 | Miss Carrie-Anne Farminer

"I was pleased with Hendy Ford Southampton and would recommend them because they helped me find my dream car. Ben was knowledgable, understanding and listened to what I wanted. He helped me with the finance, and took me through everything I needed to know! Lovely, welcoming and knowledgable team! "

12th September 2017 | Miss Charlotte Payne

"My experience at Hendy Ford Southampton was positive because the Gentleman Mr Ben Blanchard and his Senior Manager did not pressurise my wife and myself in any way about buying a vehicle and Ben was so helpful in helping us make the right decision on the vehicle we obtained from him. We also had to wait about two weeks to pick the car up as we had to release funds our end and again there was no pressure just helpfulness in this time Ben also spent a lot of time with us on the handover we picked the car up at 6pm and Ben was still with us at 7.30 pm going through the vehicle and its operations. I cannot speak highly enough of Ben and the Branch Manager and will be buying another vehicle in the future from both of them and this after just going to the branch for my wife to test drive the 1ltr Focus as we had thought this was the vehicle for us. This comes on the back of two weeks earlier having a very bad experience at the Chandlers ford branch where we were pressurised and would not be given a test drive in a vehicle until we had sat down and sorted a deal out on a car on the system my wife was very uncomfortable with this and we left the premises with immediate effect and I would not return to this site again. My wife and myself did not wish to write this latter section because we do not want anything taken away Ben and his manager from the very good approach they gave us to buying my first car from Hendy Ford but we Thought we had to inform you of the Experience that we did not enjoy at the latter branch"

7th September 2017 | Mr Stephen Burden

"My experience at Hendy Ford Southampton was positive because I spoke to a colleague of Hendys who answered all the questions that my partner and I asked. He took great care of us whilst we visited this branch. He was patient, polite, he took/spent his time with us, didn't rush us. We were able to spend plenty of time looking over the car. He did not pressure us into anything we didn't want to do. The experience was brilliant at Hendy Fords Southampton and we would definitely use this branch again. Scot Arnott you deserve a gold star :0) "

25th August 2017 | Miss Ashley Mann

"I'd definitely recommend Hendy Ford Southampton to friends and family because Ben Blandford was a great help to me, every question I had he answered for me and his great customer service was just amazing! He made sure everything went smoothly and always kept me up to date with the purchase where necessary, would recommend hendy ford southampton to all my friends and family as the whole team in the dealership are all friendly and approachable people and have any answer you need for anything! "

23rd August 2017 | Mr Scott Swatton

"I'd recommend Hendy Ford Southampton to anyone because Very happy with service and I got what I asked for from Rob the sales man."

22nd August 2017 | Mrs Jayne Martin

"My experience at Hendy Ford Southampton was cracking because the salesman was very helpful and took the time to explain everything"

15th August 2017 | Mr Philip Valpy

"I'd suggest Hendy Ford Southampton to a friend because everything was made easy . No pressure selling "

13th August 2017 | Miss Amanda Forder

"Hendy Ford Southampton were great because we've received friendly professional helpful support in our quest to find a new car. We took delivery today and Scott was very patient and informative with his explanation of the paperwork and how the vehicle worked. I can't fault the process at all which has been a very pleasant experience. We would definitely recommend Hendy Ford West Quay."

10th August 2017 | Mrs Dyer

"I'd definitely recommend Hendy Ford Southampton to friends and family because THEY ALWAYS DO THEIR BEST"

10th August 2017 | Mr George Gray

"I'd recommend Hendy Ford Southampton because Scott was easy to talk to, very professional and all the staff made us fill relax and nothing was to much trouble. thank you all very much."

24th July 2017 | Mrs Christine Clegg

"Hendy Ford Southampton staff were good because Rob was amazing and did everything he could to give me the best experience possible. Legend."

14th July 2017 | Mr Jack Whorton

"The experience at Hendy Ford Southampton was good because. All went smoothly and thanks to ben"

23rd June 2017 | Miss Michelle Dyke

"My experience at Hendy Ford Southampton was memorable because Ben and other staff were welcoming, very friendly,informative and took us through the whole process in a calm, humorous and efficient manner, listening to our wishes and needs and finding us the best solutions.Well done all round!!"

22nd June 2017 | Mr Stephen Deadman

"I'd endorse Hendy Ford Southampton because my salesman was so helpful, friendly and not condescending like some male salesman can be. He found me the car I wanted at a good price. He made the process exciting rather than nerve wracking. I'd definitely buy from him again. I love my new car :)"

20th June 2017 | Mrs Alison Ramsell

"The experience at Hendy Ford Southampton was fantastic because I was able to take a good look around the cars on offer and was offered a test drive on any one of them that took my eye. The salesperson was very knowledgeable and explained everything in detail. I have been contacted by this person since the purchase to ensure that I am happy with my vehicle and to offer assistance if needed in the future."

20th June 2017 | Mrs Christine Waterman

"The experience at Hendy Ford Southampton was great because Neil Gedge was amazing and really very helpful "

20th June 2017 | Mr Tommy Du Toit

"I'd endorse Hendy Ford Southampton because of the exceptional customer service. The whole experience was an absolute delight. How things have changed since the 1970s. No one told me!"

20th June 2017 | Ms W

Hendy Ford Southampton

Hendy Ford Southampton
ford

Without travelling far, Hendy has come a long way from the small bicycle repair shop opened in Whitchurch in 1859. Today, the Group has in excess of twenty premises stretching across southern England from Devon to West Sussex, housing over 550 staff and handling between them over £200m worth of business.

Hendy holds Ford, Mazda, Kia and Honda franchises, plus Ford and Iveco van and truck franchises. The company handles all aspects including sales, servicing, parts, hire, accident repairs and Rapid Fit centres. Specialist operations include Liquid Petroleum Gas conversions, engine dynamometer testing, fuel injection testing and repairs, as well as engine sales to the construction and marine industries.

17 Vehicles

  
99 of Hendy Ford Southampton customers who bought a vehicle would recommend them to a friend