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These reviews were collected by JudgeService.com, an independant car dealer review website.
"My experience at Hendy Ford Winchester could have been better if attention had been paid to detail. Being friendly is one thing; being business-like and efficient is completely another. The internal valeting left a lot to be desired, with the inside of the windscreen not clean at all and dust and general grubbiness remaining in difficult to access corners; there were cleaning smears throughout. It did not appear to have been vacuumed sufficiently; The only bonus was that I found an Australian dollar coin under the back seat and a Jersey 20p under the passenger seat!! and the steering wheel needed a severe clean once we got home, because it was very grubby and sticky to the touch. I am aware that the DiamondBrite application was gratis, despite the curious hard-sell, but the moment a little rain fell on the drivers seat it penetrated immediately, so I am not entirely convinced of any advantage offered by this product. On our way home we discovered that the climate-control was not operating as it should and we were obliged to return the car to rectify this. The loan car we were given only had 15 mile range left in the tank, which was inconvenient. It was returned with 51 miles left in the tank. A return trip to Hendy Winchester is +- 50 miles, which we had to do twice. Overall, his entire operation wasted an entire day. Sean Badgery did his best, but the workshop still neglected his instruction to remove some masking tape left on the rear door-seal on initial collection. There is a chip in the windscreen on the passenger's side, which I pointed out when we trialled the vehicle and I was assured that it would be treated to prevent the crack creeping any further. Apparently this was not done; neither was it done (despite being promised it would!) when it was in the workshop for the rectification of the air-con. We are now told that the chip will be dealt with at or home. Since then I have noticed that not all the dash lights are working, but I guess that might be a simple bulb replacement, which I intend to get our own engineer to rectify and I will send you the invoice. We are not over confident of the vehicle and are now holding our breath waiting for something else to go wrong. Nether am I confident to return to Hendy when the time comes to replace this car. "
"Hendy Ford Winchester staff were good because extremely friendly, approachable, answered all questions and nothing was too much trouble. Would like to thank Sean for making the experience so painless and fun chosing. "
"I'd recommend Hendy Ford Winchester to a friend because Sean Badgery who was my sales advisor made the process so easy. He helped me to find the perfect car within my budget and I love it! He didn't pressure me into buying and I liked that, as buying a car is a big expense and he realised that and let me think about what I wanted. All the staff are friendly and professional and make you feel welcome when you step into the showroom. I will be staying with Hendy from now on and I give them 5/5."
"I had a great experience at Hendy Ford Winchester because Sean Badgers was extremely personable and friendly, very knowledgeable and efficient. Nothing too much trouble and made us feel special. I like that."
"I'd definitely recommend Hendy Ford Winchester because they gave me the car I wanted at an affordable price"
"Very happy with the complete service "
"I'd recommend Hendy Ford Winchester to anyone because of the staff member Chloe - she was very professional - very knowledgeable and a credit to your organisation "
"The experience at Hendy Ford Winchester was fantastic because Nick made the experience such an easy and pleasurable one. Nicest salesman I’ve ever met and so helpful. "
"I'd definitely recommend Hendy Ford Winchester because Nick was extremely accommodation and patient to me as a first time buyer, and was very helpful in making the process as smooth as possible."
"The staff at Hendy Ford Winchester were good because they were informative, friendly and Newbtheir bisness."
"I'd definitely recommend Hendy Ford Winchester because the deals offered were good and the staff friendly and helpful."
"My experience at Hendy Ford Winchester was memorable because all staff were friendly and helpful. Thank you to Barry who sold us the car. He was efficient and made the whole process much easier. "
"Hendy Ford Winchester staff are all fab! Especially Barry Gerrard. He is easy to approach, knowledgeable about th products, able to find a vehicle to suit individual needs and always tries to get you the best deal to suit your financial circumstances. I would highly recommend him to anyone considering visiting a Hendy showroom. "
"My experience at Hendy Ford Winchester was cracking because they got the car I wanted up from another branch. The salesman was a descent guy and not pushy. The trade in value was less than I wanted but about what I expected."
"The service we received from Hendy Ford was as professional and proficient as one would expect when purchasing a vehicle, the second largest purchase in a lifetime after one’s home. Ashleigh can be highly recommended for his professionalism. However, the gesture of good will - the offer of a free valet - for the disappointing change in collection date is laughable because we don’t live in Winchester and have no intention of taking it up. "
"I had a great experience at Hendy Ford Winchester because Chloe was extremely helpful and made buying my new car a quick, simple and pleasant experience. I was probably verging towards a Nissan before meeting Chloe. Her attitude and customer service was first class. The two chaps at Nissan were awful in comparison. I have always had a great experience at hendy."
"The staff at Hendy Ford Winchester were amazing and super helpful. I had a criteria of what I wanted in a car and they helped me find the perfect one. There was no pressure either and I love the car! Thank you! "
"My experience at Hendy Ford Winchester was cracking because the sales person Chloe was very friendly and helpful, explained everything very well and was not pushy when I didn't want to take up the 'extras'"
"Hendy Ford Winchester staff were good because they listened to what I needed and the service by Sean was outstanding."
"I'd recommend Hendy Ford Winchester to anyone because the member of staff that i dealt with, Ash Blakely was very professional and courteous throughout the transaction."
"I was pleased with Hendy Ford Winchester and would recommend them because the personal service was Exceptional. Nick wanted us to have he right car for us and with the right kind of finance. Everything was explained clearly and they had a great choice of cars. We’re really pleased with the blue C-Max we bought and will probably go back to Hendy Winchester for our next car. "
"I was happy with the service at Hendy Ford Winchester because it made buying a used car enjoyable and stress free -unheard of -well done Sean."
"I would recommend Hendy Ford Winchester to friends and family because of the friendly service, explanation of all details very satisfied, This the third time with handy This is the third time with Hendy Ford and with Barry who we think is great at is job. My husband and I would like to think Barry will go far with his carrier "
"My experience at Hendy Ford Winchester was cracking because they made me feel special and wanted to make sure that I left with a smile "
"I'd suggest Hendy Ford Winchester to a friend because. To a degee they did what they said they would do, the only issue was the cleaning of the car before i picked it, however this was resolved by Ashley. "
"My experience at Hendy Ford Winchester was positive because all the staff where so helpful especially Ashley the sales person whom i dealt with. The dealership was very clean and tidy, had hot/cold drinks and a seating area to wait comfortably. Would highly recommend. "
"I woud recommend because the service was brilliant. "
"Chloe Barry at Hendy Ford, Winchester, was just brilliant! Approachable, friendly, easy to talk to, Chloe’s explanations were fantastic. I changed the order to a different car, she was extremely accomodating and understanding. We will definitely be coming back to see Chloe in the future!"
"I'd recommend Hendy Ford Winchester because of the very professional manager Mr lee Gunner and his staff especially Mr Nick Oliver who dealt with me."
"Hendy Ford Winchester were helpful because they treat you and all your family like they were part of there family,also happy to help with any questions and keep our 2 girls entertained. "
"After several purchases at Fords over many years it was refreshing to be served by a female executive for the very first time. Chloe Barry is very methodical and organized. I hope she is there for future purchases. "
"Hendy Ford Winchester were helpful because I was made to feel special and the Sales person went out of their way to ensure I was happy."
"I would recommend Hendy Ford Winchester to friends and family because Nick went over and beyond what I can only imagine is expected of an employee at Hendy. Quick and helpful service all round. Thanks guys."
"I would recommend Hendy Ford Winchester to friends and family because they found the car i was looking for at the prise i wanted to pay and everything went to plan"
"My experience at Hendy Ford Winchester was positive because they had the vehicle I wanted and wasn't pressurised into buying."
"My experience at Hendy Ford Winchester was cracking because Sales rep dealt with my walking disability professionally and without condescending to me. Great valeting and all round good service. I'm enjoying my new car!! Carrie Ross "
"I'd recommend Hendy Ford Winchester because the whole experience of choosing the car I wanted was extremely smooth. Chloe Barry saw my wife and I looking around the forecourt, and walked out to greet us. Asked us what we were looking for, invited us into the showroom, gave us coffee, and proceeded to find out exactly what we wanted. We had seen the car we wanted on the Hendy Group website, and Chloe, arranged to get the car up from the garage for us to look over. Whilst this was going on she patiently went through paperwork, which was quite simple as much of our personal details were already on the Hendy website as our previous car was bought from Hendy Group in Chichester.. She explained well the various options open to us, most of which we declined apart from the Diamond polishing offer. The car was brought up from the garage, and we were invited to look carefully over the car. We found several things which needed attention, and Chloe arranged for all those points to be seen to. We then agreed a price for the car, with Chloe checking first with her manager that the deal was acceptable As we were paying cash there was little else to be done. Chloe finally checked to see that we didn't want to partake of further insurance options. A date was agreed for collection of car. That whole process lasted just over an hour. We collected a car week later, having already paid a deposit and the final balance (again with paperwork form Chloe giving Hendy'd banking details)....everything was so simple All changes requested were carried out. Chloe warned us that she would be calling us a couple of times to make sure all was OK, and that at some point we would receive a questionnaire to complete. So I was not surprised to get a call from Chloe the very next week, and then another the week after. And obviously the questionnaire has just arrived. "
"I'd definitely recommend Hendy Ford Winchester to friends and family because the member of staff,Chloe Barry, was excellent. She found what we were looking for,was not too pushy and could not have been more helpful. However, she was let down by her manager who, when asked by her for a fair price for our car in part exchange, gave her a figure at least £1000 below the book price. This left us with a feeling of dishonesty on Hendy’s part- more the actions of a cheap second hand car dealer than a reputable firm."
"I knew roughly what I wanted. I didn’t know if this would be affordable nor how any of the process or finance worked. One month on and I couldn’t be happier. The service from the whole team was amazing in particular Barry Gerrard. He advised of all suitable options. His fantastic vehicle and service knowledge combined with his professional and personable attitude far exceeded all of my expectations. Thank you Hendy Ford Winchester and Thankyou Barry."
"Fantastic service all round. Shaun Badgery did an absolutely grand job in sourcing a Fiesta and had it swiftly delivered to the Winchester branch for a test drive. Always willing to help out and go the extra mile. Mr Nick Oliver then oversaw the test drive and the rest of the proceedings. He is an extremely knowledgeable (and tall) professional who certainly knows his cars inside and out. The few areas I wasn't clear about he immediately explained in a simple & helpful manner. He even helped tune the car radio, what a legend. Chuffed and over the moon with my Fiesta and my parents will certainly be using your services. I would recommend Nick & Shaun's expertise to anyone, exceptional assets to the Winchester Branch. "
"Hendy Ford Winchester were helpful because I was very satisfied with the customer service I received. "
"The experience at Hendy Ford Winchester was fantastic because nick was amazing very efficiant i had bought a car elswhere but the messed me around so came into the showroom quite annoyed with the other company but he was brilliant! Offered me excatally what i wanted and i even paid more for the car too !! Perfect 5* "
"The experience at Hendy Ford Winchester was very good because Ashley was helpful, courteous and cheerfully authoritative in his expertise in dealing with my case. I will stay with Hendy because they give me confidence, good service and wise advice."
"Hendy Ford Winchester were great because they are local and employ dedicated and efficient staff."
"The experience at Hendy Ford Winchester was great because they went that extra mile to make everything run smoothly, excellant personal service. "
"The experience at Hendy Ford Winchester was fantastic because of good customer service "
"The experience at Hendy Ford Winchester was good because i was not pressurised and given advice throuvhout the purchase. Ashley was a superb ambassador for Hendy Ford"
"I'd recommend Hendy Ford Winchester because the whole experience was so much better than any car dealer I have dealt with before. And they give you your coffee in a cup and saucer!"
"I'd recommend Hendy Ford Winchester because our son purchased a car from them, having had bad experiences from our local dealerships. Following our son's excellent service at Hendy Ford we went directly to them for our new car. We too were looked after by Mr Nick Oliver who even took us to the Portsmouth branch to view cars that interested us. (We purchased one.) We were extremely pleased with the whole process which was pleasant and stress free. All the staff made us feel very welcome. In total we made three return journeys, to Winchester, each being a hundred miles. It was certainly worth it. We are completely pleased with our purchase. "
"Ashley was a very good salesman. He wasn't pushy and we felt very comfortable dealing with him. He was very reassuring and upfront. Overall the Hendy winchester experience was very positive! "
"I'd endorse Hendy Ford Winchester because of their helpful and friendly advice, no hassle!"
"The experience at Hendy Ford Winchester was good because the staff were extremely helpful, accommodating and happy to go the extra mile. "
"I'd recommend Hendy Ford Winchester because Chloe Barry was extremely helpful and pleasant to deal with and made the process of purchasing a car a nice one. "
"The staff at Hendy Ford Winchester were good because they were polite, knowledgable and efficient "
"My experience at Hendy Ford Winchester was cracking because great customer service, nothing was too much trouble for Barry. "
"I was pleased with Hendy Ford Winchester and would recommend them because they always give good service"
"I'd recommend Hendy Ford Winchester because Sean Badgery offered excellent support and went out of his way to meet all our needs. He was very informative without being pushy. All in all I cannot fault the service."
"Great customer service and very friendly and helpful and offer a great range "
"I was happy with the service at Hendy Ford Winchester because of their good service and assistance in all matters."
"Hendy Ford Winchester were great because they recommended a car I hadn't thought of which was more environmentally friendly with low emissions and car tax! But still had bags of attitude, oomph and style! What more can you want!"
"Hendy Ford Winchester were really helpful and I'd recommend them because the sales person that handled the purchase was friendly and helpful but not at all pushy "
"The experience at Hendy Ford Winchester was great because all my questions were answered and I felt confident in my purchase "
"Hendy Ford Winchester staff were good because they were friendly and curteous, and listened to our requirements and found our ideal car"
"Hendy Ford Winchester were helpful because the young man (Ashley) was welcoming, patient and listened to what we needed. He suggested the best vehicle for us and steered me away from models that I wouldn't be able to get into the garage! He was very well informed about all the Ford vehicles. He was willing to spend some time with us and was most hospitable. He was very helpful during the test drive, talking me through all the workings of the car. He followed up after the sale. His manager also checked that all was well. It was an excellent experience. "
"The experience at Hendy Ford Winchester was fantastic because there was a good choice of used cars. I found the right car I was looking for."
"Hendy Ford Winchester were really helpful and I'd recommend them because it was so easy to purchase my car, completley hassle free & nice coffee too"
"My experience at Hendy Ford Winchester was cracking because the sales manager nick woodruff was very friendly and helpful and went out of his way so i could test drive the vehicle i was interested in. He also delivered the car to me in maidstone which was fantastic. Really great service."
"I'd endorse Hendy Ford Winchester because all the staff was so friendly and helpful the man Sean who sold me my car went that extra mile and made it feel so easy "
"The experience at Hendy Ford Winchester was fantastic because the staff were all friendly and helpful and made buying the car stress free. "
"I was pleased with Hendy Ford Winchester and would recommend them because of the fantastic service given to us by Nick Oliver from enquiry, through test drive and deciding to purchase all the way through to driving away in our new car. No pushiness, pleasant to deal with and made it very easy for us. "
"I'd recommend Hendy Ford Winchester because this time I have been 100% satisfied with their service."
"I was pleased with Hendy Ford Winchester and would recommend them because they always look after us really well and love the hot chocolate. "
"I was happy with the service at Hendy Ford Winchester because they were knowledgeable and there was no pressure to buy and everything was explained to us we didnt need finance they took my car in part exchange and i had the cash to pay the difference"
"I was happy with the service at Hendy Ford Winchester because just great service all round."
"Hendy Ford Winchester looked after us very well from the first step into the showroom right up until we drove away in our new car. Staff were friendly and welcoming allowing us as much time as we needed to discuss our requirements, look around our chosen car and think over which finance deal was best for us. Would highly recommend "
"I had a bad experience with VW in Reading so I went to Hendy Ford Winchester on recommendation from a friend. The sales exec experience from Ashley Blakeley was worlds apart from VW and I got a first class sales experience. I was looked after from start to finish. They even offered to pick me up from the train station on collection day which was above and beyond. I would definitely come back and buy another car from you again as you have converted me buy Ford cars from now on!"
"I was happy with the service at Hendy Ford Winchester because it was a very welcoming, informative and friendly service from start to finish"
"I'd recommend Hendy Ford Winchester because it was the first time I have bought a car when anyone actually took the trouble to run through all the controls with me and also checked in with me that everything was fine afterwards. The staff were also a pleasure to deal with."
"I'd definitely recommend Hendy Ford Winchester because everything that i asked they did for me"
"I'd definitely recommend Hendy Ford Winchester because of the quality of service I received from both agents. They ensured my purchase was effected in an enjoyable, very efficient and relatively stress free manner. "
"The experience at Hendy Ford Winchester was great because there was no pressure it was all very relaxed and friendly."
"I'd recommend Hendy Ford Winchester to anyone because they weren't too pushy compared with other dealers where they try to sell you everything under the sun despite you not needing it, and they were helpful and professional."
"The staff at Hendy Ford Winchester were good because from first contact with CHLOE BARRY to the hand over with SEAN BADGERY made it a very good experience. Thank you Chloe for finding such a nice low mileage car my wife is very happy with our purchase, keep up the good work."
"I was pleased with Hendy Ford Winchester and would recommend them because I found a car to replace my old car at a reasonable price with the help of the sales team who took me out for a drive of so I could experience driving two types of car. I was then able to decide on what car would suit my needs. I was not rushed into a decision and the whole experience was made easy by the understanding staff.. When I collected the car although it was second hand it looked as good as new and was a pleasure to drive. I will have my new car serviced at Winchester as I had before to keep it in good condition. I did not need any finance as I had enough of my own money to buy the car of my choice."
"My experience at Hendy Ford Winchester was positive because they are friendly, not pushy, knowledgeable and experienced. I recommended them to my wife who also bought her car there."
"The experience at Hendy Ford Winchester was good because I found the exact car I was looking for at a reasonable price and was able to take delivery when it suited me."
"I would recommend Hendy Ford Winchester to friends and family because we were completely satisfied with the sales person we dealt with, namely Ashley. All our queries and uncertainties were immediately resolved with solid and genuine knowledge of the cars he sells. He was very professional and resolved any queries and uncertainties we had, whilst all the time attending to our needs and the limitations of our budget. A thoroughly positive and enjoyable experience. "
"The experience at Hendy Ford Winchester was great because all the questions I ask were answered "
"I was pleased with Hendy Ford Winchester and would recommend them because the salesman Barry Gerrard was very attentive for what I was looking for in a car and with an affordable finance package, and found a car which ticked every box, for which I am very happy with. Overall a very pleasant experience. "
"I had a great experience at Hendy Ford Winchester because good range and choice of cars. Have always had a good experience when my previous car was serviced here"
"Hendy Ford Winchester were helpful because everything was well explained by Nick and Chloe in the showroom and on the test drive without feeling any pressure to buy."
"I was pleased with Hendy Ford Winchester and would recommend them because they supplied a very professional service "
"My experience at Hendy Ford Winchester was cracking because everyone was so friendly and did not feel pressured in any way. "
"Hendy Ford Winchester were great because of Friendly attitude but business like in dealing with my requirements."
"I'd endorse Hendy Ford Winchester because having been to my local Ford dealer in chandlers ford, when I looked on forecourt nobody seemed interested in dealing with me, so I thought i would take a drive to Winchester, and was cheerfully greeted by Ashley, made things very easy, the car I was interested in had just been sold, so he took me through all similar cars on the website, I picked one from the Farnham showroom, it was sent across, just what I wanted, and bought there and then."
"The experience at Hendy Ford Winchester was fantastic, great explanation of all documents and very helpful staff, completely reccomend to anyone"
"I was pleased with Hendy Ford Winchester and would recommend them because of the excellent and professional service I was given from the start to finish of the purchase of my new vehicle "
"I'd endorse Hendy Ford Winchester because Sean was a great person to deal with. Appropriately persistent without being overbearing. - Thank you."
"The experience at Hendy Ford Winchester was great because it felt like visiting a friend. We had purchased from this branch before, for the same sales person. He seemed to remember us and made us feel like it was personal."
"I'd recommend Hendy Ford Winchester to anyone because it was amazing customer service, no waiting around and they made it quick and easy as well as very thorough! "