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100 reviews of Holdcroft Renault Hanley

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Holdcroft Renault Hanley

92

Overall satisfaction

94

Would recommend

"I would recommend Holdcroft Renault Hanley to friends and family because very friendly personnel, knowledgeable and easy to get on with. "

16th July 2018 | Mr A Gerbino

"Friendly and helpful staff. Purchase relatively straightforward. Long delay in getting finance approval from Santander, not dealership's fault. Just waiting for my Budweiser and free football!! Car seems pretty good."

12th July 2018 | Mr Michael Weetman

"Holdcroft Renault Hanley were great becausethis will be the fourth vechical I have had from Holdcroft good service every time "

2nd July 2018 | Mr K Richards

"I would recommend Holdcroft Renault Hanley to friends and family because ray and the team were such a delight. The whole buying experience was so easy, professional and dare I say fun. I’ve had such bad experience from other garages and was reluctant to even view let alone buy a car. From the first visit to driving away I didn’t feel pushed or uncomfortable. Even after sale Ray has rang me a couple of times to ensure I’m happy, I’m am over joyed and very pleased with the level of customer service I have received. Ray and the staff are a credit to the company and are a an example to what good sales personal should be. "

30th June 2018 | Miss P Hope

"I was happy with the service at Holdcroft Renault Hanley because the car was prepared to high standard. However I would have some explanation about warranty and breakdown cover! , none was provided!"

30th June 2018 | Mr A Weston

"I was happy with the service at Holdcroft Renault Hanley because all the sales staff were excellent and in particular Ray who made it so easy for us to exchange our car, not something we do regularly, he took us through it step by step, thank you"

28th June 2018 | Mr G Myatt

"My experience at Holdcroft Renault Hanley was good because the salesman wasn't too pushy and was very friendly and courteous. I don't get asked for recommendations so it is unlikely I would recommend any dealer but if I did then I would probably recommend Holdcroft. "

26th June 2018 | Mr R Hughes

"Holdcroft Renault Hanley were really helpful and I'd recommend them because Richard and Peter are a star and will bend over backwards to get u the car that u wanted at an affordable rate"

26th June 2018 | Mr J Walker

"I'd definitely recommend Holdcroft Renault Hanley because I have had good deals from them before - two previous cars bought there."

23rd June 2018 | Mr F Bourne

"My experience at Holdcroft Renault Hanley was brilliant due to the sales man he made me feel alot better about my car buying experience as earlier that week at another dealers had made me doubt that there was any genuine dealers out there, he is a definite assess to any dealership, thanks to his attitude I was able to chose a car I love thank you again. "

23rd June 2018 | Mrs P Hallmark

"Holdcroft Renault Hanley were helpful because Richard Athersmith goes above and beyond to help you I have already purchased a second car and my nephew has just picked up a new car absolutely outstanding service from Richard keep up the good work shall be back in few years "

20th June 2018 | Mrs H Shaw

"I was happy with the service at Holdcroft Renault Hanley because Ray was very helpful in helping us choose the right car for us and he lead us to the perfect car. We will definitely be recommending yourselves to friends and family looking for a new car."

20th June 2018 | Mrs V Austin

"My experience at Holdcroft Renault Hanley could have been better because , I made inquiry about the value of my part exchange car before travelling 200 miles from Devon only to be cut back by £450 .on a car that was in excellent condition.very poor show."

18th June 2018 | Mr F Howell

"I would not recommend Holdcroft Renault Hanley because I was not happy with the after sales service.I had a query about a light coming on when I was on the motorway,I phoned next morning to speak to someone who could explain what it was,after an hour or more the young lady I spoke with 4 or 5 times who had done her best to connect me with someone who could help me suggested I contacted Renault Assistance.Within half an hour the RAC came and quickly sorted out a minor problem which, had I been able to speak with someone at Hanley I could have sorted out myself in a few minutes. Living a distance away it does concern me that if I have anymore queries I am not going to be able to get any personal service with out having to come into the garage."

12th June 2018 | Mrs S Carter

"We were told a lot of lies and it completely spoiled the joy of new car If I could have had my money and ca back I would've walked away."

12th June 2018 | Mrs M Bond

"I'd recommend Holdcroft Renault Hanley because of the salesman's professionalism, the range of cars available to view and the general ambience of this establishment "

11th June 2018 | Mr L

"Holdcroft Renault Hanley were great because the service and the staff were very helpful and explained everything to a very good standard"

11th June 2018 | Mr W Higgins

"Despite all the good work that went in to my experience from your staff; I was quite shocked and disappointed that the toilets were not in a good condition. I really felt this aspect let you down. Hamed was great, he met me at the hotel to bring me in to the dealership, offered tea/coffee, showed me around the vehicle, went for a test drive and was a very personable and knowledgeable guy (Thanks Hamed). Your cleaners need some focus !"

11th June 2018 | Mr P Williams

"The experience at Holdcroft Renault Hanley was good because it was simple and no pressure."

11th June 2018 | Mr H Carter

"I'd definitely recommend Holdcroft Renault Hanley to friends and family because sales Executive Mr. Richard Athersmith I was very Impress with, especially with presentation before and after the sale."

5th June 2018 | Mr P Yates

"We were told that our lunch would be paid for as the car hadn’t been MOT’d or valeted which was a nice gesture. We noticed a few things wrong once we got home eg the parcel shelf was missing and there was a crack in the mounded plastic in the boot. Will be in contact shortly to ask if the boot cover is still at the garage. Years warranty was s nice touch and Abdul was lovely."

4th June 2018 | Mrs D McVey

"The experience at Holdcroft Renault Hanley was good because they felt like a family and made me feel welcome and told me all about what I needed know about the car "

4th June 2018 | Miss R Scully

"I’d recommend Holdcroft Renault Hanley because the staff, especially Hamid, were friendly, helpful and professional."

4th June 2018 | Mrs K W

"I would recommend Holdcroft Renault Hanley to friends and family because our sales guy, Hamid was friendly and helpful. He wasn't pushy on our first visit which would have put us off returning."

2nd June 2018 | Mr P Grosvenor

"Holdcroft Renault Hanley were helpful because Hamid is ACE!"

29th May 2018 | Ms G Buxton

"My experience at Holdcroft Renault Hanley was positive because I was made feel very comfortable and feel I was given the best deal possible. I was very reluctant to buy when I first visited the branch however I was reassured that I could find a deal based on what I wanted to pay. I didn’t feel pressured at any point. The outcome being I now have a car I love and am not out of pocket by this. I would definitely recommend this branch to everyone as they do have your best interests in mind! "

29th May 2018 | Miss N Johnson

"I'd recommend Holdcroft Renault Hanley to anyone because we asked for a specific car and we were really pleased with the delivery "

29th May 2018 | Mrs M Pickin

"I'd recommend Holdcroft Renault Hanley to a friend because they have great cars & great service"

29th May 2018 | Miss S Docksey

"My experience at Holdcroft Renault Hanley was memorable because Colin was really helpful from the start no mothering and looked for the best deal for me. Colin is an asset in Renault hanley"

25th May 2018 | Mr A Moran

"The experience at Holdcroft Renault Hanley was fantastic because Ray was really helpful in recomending the best car for my job"

24th May 2018 | Miss J Cross

"I'd endorse Holdcroft Renault Hanley because they were extremely helpful and polite the experience of buying my car was quick simple no nonsense and sorted out entirely to my satisfaction I am very happy with my car and will be happy to deal with them again. "

24th May 2018 | Mrs M McCullock

"I would recommend Holdcroft Renault Hanley to friends and family because as the staff were approachable and easy to talk to. "

21st May 2018 | Miss E Barker

"I'd definitely recommend Holdcroft Renault Hanley because feel like family. Great team better service. "

21st May 2018 | Mr A Kettle

"My experience at Holdcroft Renault Hanley could have been better because , they forgot to tell me about the broken passenger side window, the main heater not working, a nasty rattling sound when going around corners above 30mph."

17th May 2018 | Mr S Sandhu

"I'd definitely recommend Holdcroft Renault Hanley because Colin Heskin provided a very professional and courteous service throughout the purchasing process. He kept me informed on a regular basis and nothing was too much trouble. When you first visit the site you are greeted by staff who are attentive but not pushy and overbearing, they don't need to be, Holdcroft let the quality of their vehicles speak for themselves. This is definitely not a 'dodgy second hand car dealership'"

16th May 2018 | Mr P Hill

"I was happy with the service at Holdcroft Renault Hanley because. The sales team were really friendly and helpful, In particularly Ray Ashton with whom I dealt with regarding the sale of the car."

14th May 2018 | Mr D Houlihan

"I had a great experience at Holdcroft Renault Hanley because Ray the salesperson was totally understanding of my requirements and worked hard to offer me a great deal."

14th May 2018 | Mr P Thorley

"I had a great experience at Holdcroft Renault Hanley because fantastic custemer servise very polite and very helpfull with me exsplained everything to me were most helpfull would recommend holdcrofts to everyone i no and posted to facebook thats how pleased i am ."

14th May 2018 | Mr D Morris

"My experience at Holdcroft Renault Hanley was positive because it was straight forward and so helpful in a situation another garage wouldn’t help me with "

14th May 2018 | Miss J Murrin

"I'd recommend Holdcroft Renault Hanley because that salon employees are very helpful tu foreigners. They help in all formalities"

12th May 2018 | Mr E Pietrzak

"I'd recommend Holdcroft Renault Hanley to a friend because they were very helpful"

11th May 2018 | Miss A Taylor

"I would recommend Holdcroft Renault Hanley to friends and family because they are efficient and reasonable to deal with."

8th May 2018 | Mr K Warrilow

"My experience at Holdcroft Renault Hanley was cracking because the gentlemam who dealt with me was very open and friendly. Honest and forthright. He went the extra mile to help."

8th May 2018 | Mr P Burton

"e experience at Holdcroft Renault Hanley was great because .the choice of vehicles was good ,sales staff were help full ,But ,only half a mile down road fuel light came on had to put fuel in , then got a phone call ,to go back ,paper work was not correct, "

8th May 2018 | Mr A Corden

"I was just browsing not really looking to purchase but i was happy with the sales person who just gave me some options to consider which i did. Thank you. "

8th May 2018 | Mr R Gallimore

"Holdcroft Renault Hanley were great because of the salesperson Richard Athersmith and they had the right car for me"

4th May 2018 | Mr K Onions

"I'd endorse Holdcroft Renault Hanley because our buying experience was very efficient, the salesman was very polite, knowledgable about the vehicle and the rest of the staff were the same "

1st May 2018 | Mrs S Bucknall

"I was pleased with Holdcroft Renault Hanley and would recommend them because the sale went very smooth and everything I asked for was done in a very short time and handled very well . Very pleased with the service and no hassle at all would definite rly be using them again . "

30th April 2018 | Mr A Hope

"I had a great experience at Holdcroft Renault Hanley because they had the vehicle I wanted and the sales person was very helpful"

30th April 2018 | Mrs J Durrant

"I'd recommend Holdcroft Renault Hanley because from start to finish the service I received was first class "

30th April 2018 | Mrs C Ridley

"I'd endorse Holdcroft Renault Hanley because extremely knowledgeable about the Renault brand, if the car spec you want is not available they are happy to find you your perfect car at an competitive rate. I would highly recommend the used car sales people who are welcoming and friendly and in particular Hamid Rahman who in my opinion is a great asset to Holdcroft Renault Hanley and has sold me many of my cars."

24th April 2018 | Mrs J M

"My experience at Holdcroft Renault Hanley was positive because Ray Ashton was very informative without being pushy. He trusted myself and my partner to test drive the vehicle. I noticed a small dint which Ray arranged for it to be put right as part of the sale. He also arranged car mats and full tank of fuel without any extra cost. He couldn't do enough for us. All the staff were very helpful and welcoming. I have bought from other dealers and the customer service was no where near as good. Trusted service. "

24th April 2018 | Mrs S C

"All the service I received by the staff could not have been better. Top class salesman, goes by the name of Richard."

24th April 2018 | Mr R Bostock

"I'd recommend Holdcroft Renault Hanley to a friend because from start to finish I was treated brilliant. Every thing was done to make my experience of buying a car "

23rd April 2018 | Mr J Harvey

"Holdcroft Renault Hanley staff were good because , they was very friendly, no hassle, just left me to look at vehicle "

23rd April 2018 | Mr D Perry

"I'd recommend Holdcroft Renault Hanley to a friend because they have amazing service and we're incredibly friendly and very helpful and did everything they could to get the right deal"

19th April 2018 | Mr B Hindley

"My experience at Holdcroft Renault Hanley could have been better because the previous car was not up to standard and I wasn't listened to"

19th April 2018 | Mrs J Whitby

"Holdcroft Renault Hanley were helpful because the staff were approachful"

19th April 2018 | Mrs V McKenzie

"I'd recommend Holdcroft Renault Hanley to anyone because The salesman did not pressure you to buy and was completely helpful, and followed up after the sale., would buy again from Holdcroft."

16th April 2018 | Mr D Robinson

"I'd recommend Holdcroft Renault Hanley to a friend because it was an easy, mo pressure sales environment unlike other companies i visited."

16th April 2018 | Ms J Shaw

"Because it was such a fantastic transaction and Ray couldn’t do enough for us, already recommending him to friends and family, thanks so much ray "

15th April 2018 | Miss L Main

"Holdcroft Renault Hanley staff were good because they were friendly and approachable and knowledgeable about the various offers via both pcp and the finance options. Ray was very helpful and explained everything that I needed to know at every stage of the purchase. "

14th April 2018 | Mrs Charlotte McCarthy

"Holdcroft Renault Hanley were great because the car you got in for us , it took a few days,was exactly what we wanted, colour and type.The young man who dealt with us was extremely helpful, not over powering. In anyway. He was unable to tax the vehicle on day of collection due to the web site being down ,not is fault.but I feel he felt he had let us down,but we did not mind. Thank you patricia & kevin"

11th April 2018 | Mrs P Hill

"I'd recommend Holdcroft Renault Hanley to anyone because they were very helpful throughout the whole process and we got a very good deal. "

9th April 2018 | Mrs S Smith

"Holdcroft Renault Hanley staff were good because they were very helpful, did not pester you but were there if needed, they were knowledgeable and treated you as an important person Would return again"

7th April 2018 | Mrs P Smith

"I'd suggest Holdcroft Renault Hanley to a friend because , because of all of the above."

6th April 2018 | Mr T Slater

"Holdcroft Renault Hanley were really helpful and I'd recommend them because I found that both my wife and I were treated with the utmost respect. Hamidhu the salesperson was very good at his job. A proper salesperson"

6th April 2018 | Mr J Pellington

"Holdcroft Renault Hanley were fantastic because they kept in touch until car was ready and friendly profesional saleman "

6th April 2018 | Miss A Whalley

"The experience at Holdcroft Renault Hanley was great because they made me feel welcome and went beyond to give me a good deal!"

27th March 2018 | Mr J Graham

"I was pleased with Holdcroft Renault Hanley and would recommend them because lots of choice"

9th March 2018 | Mr J Kirk

"I'd recommend Holdcroft Renault Hanley because i was treated in a professional but friendly manner, there was no pressure sales and i was free to browse. The sales rep made a thorough search and found the vehicle with the specifications i wanted. "

6th March 2018 | Mr V Smith

"I was happy with the service at Holdcroft Renault Hanley because they look after you and treat you like a real person and not just after your money. The salesman Ray Aston is wonderful so helpful and friendly"

6th March 2018 | Mr J McCue

"efficient from start to finish."

6th March 2018 | Mrs D Dolphin

"The experience at Holdcroft Renault Hanley was fantastic because they looked after my every need and supply me with a car to used until my new car was ready. The sales staff were extremely helpful ,polite and made my experience of buying a car a lot lest stressful than I thought. I am very please with my new car and the service I was given."

5th March 2018 | Mrs J Lawton

"I would not recommend Holdcroft Renault Hanley because my initial experience while buying the car was good but the after sales service was not, we were told that money owed would be in our account the next day but it took several phone calls and a week for me to get it. we phoned several times but the calls were not returned, and we had to wait a lot longer than expected for the car to arrive.. the staff in the showroom were very nice and helpful when we visited."

5th March 2018 | Mrs L Sambrooks

"Holdcroft Renault Hanley were fantastic because all my needs were met"

2nd March 2018 | Mr R Garwood

"Holdcroft Renault Hanley were great because they did what they could to make you feel valued as a customer"

27th February 2018 | Mrs S Degg

"The staff at Holdcroft Renault Hanley were good because they managed to find the car we wanted for the price we wanted even though they didn’t have one in stock that day."

27th February 2018 | Mrs G Frampton

"Holdcroft Renault Hanley were fantastic because the van was in great condition it was a fair price and Collin heskin was very knowledgeable , helpful and friendly. "

19th February 2018 | Mr A Cooper

"My experience at Holdcroft Renault Hanley was positive because all the staff were very polite and helpful"

19th February 2018 | Mr P Bate

"I'd definitely recommend Holdcroft Renault Hanley because I had a helpful and great experience. "

19th February 2018 | Miss A Vickers

"I'd suggest Holdcroft Renault Hanley to a friend because we where very happy with our purchase you even gave us a curtesy car while we waited a few days for our car"

18th February 2018 | Mr M Haworth

"I'd recommend Holdcroft Renault Hanley to anyone because the service is very good and staff very pleasant "

12th February 2018 | Mr A Wright

"Holdcroft Renault Hanley were fantastic because the sales person ray ashton brill, but the cleanliness of the vehicle interior very poor, my car which i traded in a hyundai ix35 was in mint condition regarding cleanliness just looked as though it had just come out the show room, even ray said it was immaculate. thanx mr k salt; as with all my vehicles i keep them in tip top ondition regarding cleanliness"

12th February 2018 | Mr K Salt

"I'd recommend Holdcroft Renault Hanley to anyone because of the total professionalism that is offered by all the staff. Nothing was to much of an effort. Everthing was organised from start to finish. Everyone was very polite. 5stars"

12th February 2018 | Reverend L Sanderson

"I would recommend Holdcroft Renault Hanley to friends and family because of the friendly staff, cleanliness of dealership and good deals on good cars."

4th February 2018 | Mr G Forbes

"I'd recommend Holdcroft Renault Hanley to a friend because friendly engaging and professional staff"

31st January 2018 | Mr J Bourne

"I'd recommend Holdcroft Renault Hanley to anyone because service from salesman excellent"

30th January 2018 | Miss M Lockett

"Holdcroft Renault Hanley were great because the service I got was friendly and not intimidating and all was explained"

29th January 2018 | Mr M Filkin

"I was happy with the service at Holdcroft Renault Hanley because they listened to my requirements and accessed the right vehicle for me. "

29th January 2018 | Mr T Masterson

"I would not recommend Holdcroft Renault Hanley because before be ready to take the car I check the car and I see missing the spare wheel and jack and the car was dirty inside and sticky steering wheel "

27th January 2018 | Mr D Gateau

"Holdcroft Renault Hanley were great because the sales person was very knowledgeable and helpful"

24th January 2018 | Mr D Downham

"The experience at Holdcroft Renault Hanley was fantastic because we browsed unattended at our request and which was respected by sales staff. We asked for assistance in our own time and felt that the staff were very knowledgeable and helpful. We made the decision to purchase the car of our choice and received a test drive. We were very impressed with Hamid who guided us through all of the procedures through to the actual day of handover. We have been completely satisfied with the service we have received and we have recommended a friend visit Hamid when he is ready to part exchange his car. "

24th January 2018 | Mrs B Cadman

"Holdcroft Renault Hanley were fantastic because I found the Staff brilliant. Hamed, the Salesman, was so good and caring. Pete, the Finance person, was the same. I was very impressed with all the Staff. I bought my last car from Holdcroft Hyundai and several years ago we bought a Renault Laguna from my son and had it serviced at Holdcroft Renault."

24th January 2018 | Mrs M Wright

"I'd recommend Holdcroft Renault Hanley to anyone because Abdul Muktar and Peter (sales manager) were very efficient and friendly especially a Abdul. What an ambassador for your company! The only criticism, and a small one, was that the radio manual for the Duster (NJ17VGX) was missing so that means I haven’t been able to set up the radio and Bluetooth, etc, functions. I have sent an e-mail asking for this to be supplied to me."

24th January 2018 | Mr J Barber

"I had a great experience at Holdcroft Renault Hanley because I was looked after from beginning to end. Everything was explained clearly to me & im very happy with my new car. I can't wait for to return for my next car! Also I've recommended them to my mum who might be getting a new car soon."

19th January 2018 | Mr S Mifflin

"My experience at Holdcroft Renault Hanley was cracking because all the staff were friendly and helpful, allowing us to look around the cars without any "pressure- selling".Hamid was really professional and talked us through the options available to us on our chosen vehicle . We were really pleased with the experience and our lovely new (to us) car. Thanks everybody and special thanks to Hamid. "

17th January 2018 | Mr A Parker

"I was pleased with Holdcroft Renault Hanley and would recommend them because. Ray Ashton was very down to earth and friendly did not rush or pressure us. Ray was A+ with his customer care and very welcoming listen to us on what we were looking for exceptional really ive already given his card and recomended him to a work colleague also i will be taking my daughter in law to purchase her first car . finance good rates and used my older car as part ex very pleased thankyou"

16th January 2018 | Mrs L Bayliss

"My experience at Holdcroft Renault Hanley was positive because like the first time we bought from here, the staff (Daryl the first time, Abdul recently) were really helpful and knowledgeable without being pushy. Can't ever see myself going anywhere else for a car. Keep up the good work folks "

15th January 2018 | Mr C Ogden

"Holdcroft Renault Hanley staff were good because they were very quick to offer assistance & advice on what cars were available within my requirements. Also made the financial side of things very simple. Not to mention Ray who dealt with us was brilliant and the staff were very friendly, even keeping my 4 year old entertained whilst we went through all the paperwork"

15th January 2018 | Mr D C

Holdcroft Renault Hanley

Holdcroft Renault	Hanley
renault
dacia

This family owned business has steadily grown into what it is today, implementing new ideas along the way and fine tuning the traditional.

Like most family businesses, the Holdcroft Group developed from modest beginnings. In 1966, Terry Holdcroft opened the first business in Hanley, Stoke-on-Trent. It was, and still is, renowned for a warm, friendly and personal service, with an emphasis on customer satisfaction and outstanding value for money.

115 Vehicles

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94 of Holdcroft Renault Hanley customers who bought a vehicle would recommend them to a friend