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100 reviews of Holdcroft Renault Hanley

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Holdcroft Renault Hanley

92

Overall satisfaction

93

Would recommend

"Holdcroft Renault Hanley were fantastic because the van was in great condition it was a fair price and Collin heskin was very knowledgeable , helpful and friendly. "

19th February 2018 | Mr A Cooper

"My experience at Holdcroft Renault Hanley was positive because all the staff were very polite and helpful"

19th February 2018 | Mr P Bate

"I'd definitely recommend Holdcroft Renault Hanley because I had a helpful and great experience. "

19th February 2018 | Miss A Vickers

"I'd suggest Holdcroft Renault Hanley to a friend because we where very happy with our purchase you even gave us a curtesy car while we waited a few days for our car"

18th February 2018 | Mr M Haworth

"I'd recommend Holdcroft Renault Hanley to anyone because the service is very good and staff very pleasant "

12th February 2018 | Mr A Wright

"Holdcroft Renault Hanley were fantastic because the sales person ray ashton brill, but the cleanliness of the vehicle interior very poor, my car which i traded in a hyundai ix35 was in mint condition regarding cleanliness just looked as though it had just come out the show room, even ray said it was immaculate. thanx mr k salt; as with all my vehicles i keep them in tip top ondition regarding cleanliness"

12th February 2018 | Mr K Salt

"I'd recommend Holdcroft Renault Hanley to anyone because of the total professionalism that is offered by all the staff. Nothing was to much of an effort. Everthing was organised from start to finish. Everyone was very polite. 5stars"

12th February 2018 | Reverend L Sanderson

"I would recommend Holdcroft Renault Hanley to friends and family because of the friendly staff, cleanliness of dealership and good deals on good cars."

4th February 2018 | Mr G Forbes

"I'd recommend Holdcroft Renault Hanley to a friend because friendly engaging and professional staff"

31st January 2018 | Mr J Bourne

"I'd recommend Holdcroft Renault Hanley to anyone because service from salesman excellent"

30th January 2018 | Miss M Lockett

"Holdcroft Renault Hanley were great because the service I got was friendly and not intimidating and all was explained"

29th January 2018 | Mr M Filkin

"I was happy with the service at Holdcroft Renault Hanley because they listened to my requirements and accessed the right vehicle for me. "

29th January 2018 | Mr T Masterson

"I would not recommend Holdcroft Renault Hanley because before be ready to take the car I check the car and I see missing the spare wheel and jack and the car was dirty inside and sticky steering wheel "

27th January 2018 | Mr D Gateau

"Holdcroft Renault Hanley were great because the sales person was very knowledgeable and helpful"

24th January 2018 | Mr D Downham

"The experience at Holdcroft Renault Hanley was fantastic because we browsed unattended at our request and which was respected by sales staff. We asked for assistance in our own time and felt that the staff were very knowledgeable and helpful. We made the decision to purchase the car of our choice and received a test drive. We were very impressed with Hamid who guided us through all of the procedures through to the actual day of handover. We have been completely satisfied with the service we have received and we have recommended a friend visit Hamid when he is ready to part exchange his car. "

24th January 2018 | Mrs B Cadman

"Holdcroft Renault Hanley were fantastic because I found the Staff brilliant. Hamed, the Salesman, was so good and caring. Pete, the Finance person, was the same. I was very impressed with all the Staff. I bought my last car from Holdcroft Hyundai and several years ago we bought a Renault Laguna from my son and had it serviced at Holdcroft Renault."

24th January 2018 | Mrs M Wright

"I'd recommend Holdcroft Renault Hanley to anyone because Abdul Muktar and Peter (sales manager) were very efficient and friendly especially a Abdul. What an ambassador for your company! The only criticism, and a small one, was that the radio manual for the Duster (NJ17VGX) was missing so that means I haven’t been able to set up the radio and Bluetooth, etc, functions. I have sent an e-mail asking for this to be supplied to me."

24th January 2018 | Mr J Barber

"I had a great experience at Holdcroft Renault Hanley because I was looked after from beginning to end. Everything was explained clearly to me & im very happy with my new car. I can't wait for to return for my next car! Also I've recommended them to my mum who might be getting a new car soon."

19th January 2018 | Mr S Mifflin

"My experience at Holdcroft Renault Hanley was cracking because all the staff were friendly and helpful, allowing us to look around the cars without any "pressure- selling".Hamid was really professional and talked us through the options available to us on our chosen vehicle . We were really pleased with the experience and our lovely new (to us) car. Thanks everybody and special thanks to Hamid. "

17th January 2018 | Mr A Parker

"I was pleased with Holdcroft Renault Hanley and would recommend them because. Ray Ashton was very down to earth and friendly did not rush or pressure us. Ray was A+ with his customer care and very welcoming listen to us on what we were looking for exceptional really ive already given his card and recomended him to a work colleague also i will be taking my daughter in law to purchase her first car . finance good rates and used my older car as part ex very pleased thankyou"

16th January 2018 | Mrs L Bayliss

"My experience at Holdcroft Renault Hanley was positive because like the first time we bought from here, the staff (Daryl the first time, Abdul recently) were really helpful and knowledgeable without being pushy. Can't ever see myself going anywhere else for a car. Keep up the good work folks "

15th January 2018 | Mr C Ogden

"Holdcroft Renault Hanley staff were good because they were very quick to offer assistance & advice on what cars were available within my requirements. Also made the financial side of things very simple. Not to mention Ray who dealt with us was brilliant and the staff were very friendly, even keeping my 4 year old entertained whilst we went through all the paperwork"

15th January 2018 | Mr D C

"I'd recommend Holdcroft Renault Hanley to a friend because they are exelent at there job polite well mannered and are very clear about all points and now about the vehicle's they are selling "

15th January 2018 | Ms K Rathbone

"My son purchased a car from Holdcroft and told me he was very happy with the service, the senior sales executive was very helpful, the sales staff was very polite."

9th January 2018 | Mr T Jones

"I had the recommendation to visit here from scope automotive and to see Ray (one of the sales team). The choice of cars and the zero hassle from Ray was what made me buy my car! I can’t recommend this dealership enough "

8th January 2018 | Mr R Edwards

"I'd recommend Holdcroft Renault Hanley because excellent in every wsy"

8th January 2018 | Mr A Boden

"I'd definitely recommend Holdcroft Renault Hanley because ray made my experience of buying my first car on finance very easy and helped me with ny purchase thank you so much!"

8th January 2018 | Mr J Berks

"I was happy with the service at Holdcroft Renault Hanley"

8th January 2018 | Mr A Farrell

"My experience at Holdcroft Renault Hanley was memorable because the staff were very efficient and helpful. "

6th January 2018 | Mr T Middleton

"My experience at Holdcroft Renault Hanley could have been better because I was offered a service that wasn't given( no service in book) also new mats ect were paid for not given overall very poor "

5th January 2018 | Mrs S Reynolds

"My experience at Holdcroft Renault Hanley could have been better because the vehicle was damaged by a forecourt flagpole when first viewed. Repair is good, but that is still lost margin and a delay on collection. Further delays on attempted collection date due to lost log book, vehicle could not be taxed as a result. Special mention for Richard Amersmith in sales, he worked hard to solve problems and kept me informed of progress throughout. "

5th January 2018 | Mr L Rogers

"My experience at Holdcroft Renault Hanley was memorable because the way everything was handed absolutely superb proper professionals will always go back without a doubt. Well done holdcroft for restoring confidence in the consumer. "

4th January 2018 | Mr P Bruno

"I'd recommend Holdcroft Renault Hanley because the staff were great the service was great and I got exactly what I wanted for my needs at the time spot on !"

3rd January 2018 | Ms M H

"The experience at Holdcroft Renault Hanley was fantastic because Richard was helpful without being pushy, despite being busy."

3rd January 2018 | Mrs A Harper

"I'd definitely recommend Holdcroft Renault Hanley to friends and family because the member of staff I dealt with took time to get to know me and my needs. "

2nd January 2018 | Mr M Peart

"Holdcroft Renault Hanley were fantastic because service was excellant from start to finish"

2nd January 2018 | Mrs A Davies

"Holdcroft Renault Hanley staff were good because the way the whole deal was conducted by the salesman. "

19th December 2017 | Mr M Cowley

"Holdcroft Renault Hanley were fantastic because of the sales person... Richard"

16th December 2017 | Mr L Etherington

"Holdcroft Renault Hanley were helpful because of the good manners and personable nature of the salesman, Abdul a credit to the dealership."

14th December 2017 | Mr P Evans

"I'd definitely recommend Holdcroft Renault Hanley to friends and family because the service I received was first class, the sales guys were excellent and provided me with an honest and thorough service, could not have asked for more"

13th December 2017 | Mr A Beech

"We had already seen the vehicle which we wanted. Colin, the salesperson took his time to explain the additional features on the vehicle, cost of rfl, fuel consumption etc. We bought the vehicle, all the paperwork was explained very thoroughly, and the handover a couple of days later was simple and straightforward. I would certainly use Holdcroft Renault again, and I wouldn't hestitate in recommending them to other customers. "

12th December 2017 | Mr S Simpson

"I'd recommend Holdcroft Renault Hanley to anyone because of they have friendly,approachable and informative staff "

9th December 2017 | Mr S Fowler

"Holdcroft Renault Hanley were great because they gave me great service and the staff were friendly and I'd like to recommend ray as the best salesperson "

5th December 2017 | Mrs K Selby

"The staff at Holdcroft Renault Hanley were good because they always make you feel welcome and are not pushy with regards to trying to sell you a car & nothing's too much trouble"

5th December 2017 | Mr P Beech

"My experience at Holdcroft Renault Hanley was memorable because they were efficient, thorough and welcoming. "

5th December 2017 | Miss C Robbins

"The experience at Holdcroft Renault Hanley was great because Ray and Peter and the team went the extra mile for me, nothing was ever too much of a problem to sort out, they made my car buying experience a joy and sorted me out a great deal in the process! Will highly recommend them to all my friends and family."

5th December 2017 | Mr M Williams

"The experience at Holdcroft Renault Hanley was great because once we had explained our interest in a specific type of vehicle (used Zoe) our interests were well looked after."

4th December 2017 | Mrs M

"Holdcroft Renault Hanley were helpful because Ray Ashton was very helpful, patient and pleasant. I had occasion to return and he was courteous and nothing was too much trouble. "

3rd December 2017 | Mrs H Tomkinson

"Very pleasant encounter, and helpful"

28th November 2017 | Mrs J Birch

"Holdcroft Renault Hanley were great because we found the salesman to be very genuine and informative ."

27th November 2017 | Mrs V Bradley

"Holdcroft Renault Hanley were great because Richard Athersmith made the whole process friendly, fun and a doddle."

27th November 2017 | Mr I Lettice

"I'd endorse Holdcroft Renault Hanley because the customer sales were brillent and Ray was lovely and dealt with everything we needed "

27th November 2017 | Mr I Smith

"My experience at Holdcroft Renault Hanley was memorable because I felt it was all about the sale I'm still waiting for a valet and a service package "

26th November 2017 | Mr P McManus

"The experience at Holdcroft Renault Hanley was fantastic because our Sales Executive Ray Ashton made the whole process easy and stress free as well as going the extra mile in order to satisfy our needs."

24th November 2017 | Mr D Mullen

"Holdcroft Renault Hanley were great because the salesman was excellent,It was a pleasure to be dealt with by him nothing was to much trouble."

23rd November 2017 | Mrs B Harding

"I was pleased with Holdcroft Renault Hanley and would recommend them because I was looked after brilliantly and can't praise Ray enough for his care and attention."

22nd November 2017 | Mrs A Murdock

"I'd recommend Holdcroft Renault Hanley to anyone because they were very helpful "

20th November 2017 | Mr R C

"The staff at Holdcroft Renault Hanley were good because they clearly had a full grasp of all vehicles and options I should consider, were helpful without being pushy and were able to process my purchase quickly."

20th November 2017 | Mr G Roche

"The experience at Holdcroft Renault Hanley was fantastic because they gave me a fantastic deal and their customer service was second to none"

20th November 2017 | Mrs J Downie

"The experience at Holdcroft Renault Hanley was fantastic because the sales person ray is great have had a few cars off him in the past & he always goes the extra mile to find what we want "

20th November 2017 | Mr D Foulkes

"I had a great experience at Holdcroft Renault Hanley because they found the perfect deal to suit my budget. All staff were polite and pleasant and the seamen we dealt with are fantastic "

13th November 2017 | Mrs S O'Driscoll

"I'd recommend Holdcroft Renault Hanley to a friend because, I was greeted at the door by a lovely young lady, who was very pleasant, and directed me to the person I wanted, I was asked if I would like a drink straight away,, the manager came across and asked if I was being dealt with, I felt I was very well looked after "

13th November 2017 | Mr T Wheeldon

" I had a great experience at Holdcroft Renault Hanley because the sales team were friendly and had all the answers i needed ,would visit again "

13th November 2017 | Mr D Kirk

"The experience at Holdcroft Renault Hanley was good because the people that arranged the purchase for us, Stefan Evans on our initial visit, and Peter Warrender from then on then on until collection of the vehicle, were both polite, professional and helpful. "

13th November 2017 | Mr C F

"I was pleased with Holdcroft Renault Hanley and would recommend them because It was a relaxed enjoyable experience. Paperwork made easy by friendly staff I'm very happy how everything turned out on the day. Many thanks to Peter Warrender "

7th November 2017 | Mr J Reofern

"I'd recommend Holdcroft Renault Hanley to anyone because excellent staff, no pressure sales, good explanation of finance. "

7th November 2017 | Mr M Simcoe

"I'd endorse Holdcroft Renault Hanley because they are an amazing hard working team and exsplained every bit of the process brilliantly i was very happy with this side no dilemmas there i was a little suprised at the fello dropping of my car kind of dropped and ran even though i had already arranged to take him bk to a local train station but never mind i was able to fill out all the paperwork on my own with my parents help regaurdless if this. All round amazing car and very clean and tidy happy happy ! "

2nd November 2017 | Miss H Dawson

"My experience at Holdcroft Renault Hanley could have been better if we received our car on the day we were supposed to, rather than being told 2 different days, and if we had actually been kept informed of what was happening rather than having to keep calling after being told someone would get back to us, although we were offered a courtesy car which we were very grateful for, however another member of staff made it very clear he wasn't happy about it. When we did eventually get our car, after a week of driving around in it we realised the wrong number plates had been put on! Not very professional from such a big company"

2nd November 2017 | Miss N Shaw

"Holdcroft Renault Hanley were helpful because Hamid the sales rep was amazing the best I have ever come across"

2nd November 2017 | Miss K Bailey

"The experience at Holdcroft Renault Hanley was great because they listened to what I said I wanted they did there best to find what I was looking for at the price I wanted to pay thank you Hamid "

30th October 2017 | Mrs C Hobson

"The staff at Holdcroft Renault Hanley were good because the service was friendly, I felt no pressure to buy, and I was given time to look round without being hassled, "

30th October 2017 | Mrs J Walklate

"Holdcroft Renault Hanley were fantastic because ray the sale man was excellent throughout the whole process It’s the 3rd car I’ve brought off him Ray will s aexcellent salesmen "

30th October 2017 | Mr M Bailey

"I'd recommend Holdcroft Renault Hanley to anyone because it's a friendly service ,and I have full confidence in the service in given."

30th October 2017 | Mr P Higginson

"Car serviced and cleaned 'but' missed large gash in tyre sidewall. Mail of complaint sent to manager confirmation of receipt received, but to date no one has contacted myself very poor!"

27th October 2017 | Mr G Cyples

"I'd recommend Holdcroft Renault Hanley to anyone because brilliant customerservice raymond was very polite and helpful will deffo be back in the future. "

26th October 2017 | Miss S Hammersley

"The staff at Holdcroft Renault Hanley were good because they.was.very.helpful.and.friendly.would.certianly.recommend.them."

12th October 2017 | Mr W Chandler

"I was happy with the service at Holdcroft Renault Hanley because the staff were friendly, helpful and professional."

6th October 2017 | Mrs E Maddox

"I was happy with the service at Holdcroft Renault Hanley be cause very honest nice test drive at my own pace liked the car very much"

6th October 2017 | Mr D Dougherty

"My experience at Holdcroft Renault Hanley was positive because it was a seamless purchase. Abdul our sales person was fantastic throughout. He delivered first class customer service on all fronts. Great dealership, great car, great service.;"

6th October 2017 | Mr J H

"I'd recommend Holdcroft Renault Hanley to anyone because the Sales staff were friendly, give me excellent advice on various Clios, everything was explained very well to me, a big thank you to the Sales guys, Hamid and Pete, they made everything easy to understand, and helped me make the right choice of car. Would highly recommend Holdcroft Hanley to friends and family :) "

5th October 2017 | Ms J Leech

"My experience at Holdcroft Renault Hanley was memorable because sales and service staff are friendly, helpful and knowledgeable"

5th October 2017 | Mrs S Smith

"I bought my car on line! The first time I saw it was when I picked it up at Liverpool Docks after it had been delivered there. Chris did everything he said he would and more. I have had great customer service from Holdcroft Renault Hanley."

5th October 2017 | Mrs S

"I would not recommend Holdcroft Renault Hanley because I was told a load of crap, and still waiting for my deposit."

5th October 2017 | Mr C Simms

"Holdcroft Renault Hanley were fantastic because i felt completely at ease with the whole experience, Peter did a great job and at no point did I feel pushed on an answer to buying the van. Also the quality of the product is outstanding and I am thoroughly impressed."

3rd October 2017 | Mr T Simcock

"My experience at Holdcroft Renault Hanley was positive because the service was very good, fast and efficient and salespeople were good to deal with"

3rd October 2017 | Mr S Horton

"My experience at Holdcroft Renault Hanley was cracking because the sales staff who dealt with us made the experience quite enjoyable. They made sure that everything they promised to be done with the vehicle was done. The car was in beautiful condition when we collected it, and they specified any questions or problems to call them anytime. Would use Holdcroft motors again in the future. "

2nd October 2017 | Mrs J Mueller

"I'd definitely recommend Holdcroft Renault Hanley to friends and family because Ray aston was very friendly, polite and helpful, nothing was too much trouble for him and he went above and beyond to help me out and any questions I had, I was recently in a car accident and had my car written off so I was short on funds and Ray went out of his way to get me the best deal he could and to get me in the car ASAP! I would highly recommend friends and family to purchase a car through Ray! Today I felt like something was finally going right for a change so thankyou very much!! "

2nd October 2017 | Mrs J Ralpson

"The experience at Holdcroft Renault Hanley was good because, The staff were very friendly and helpfull and chris who sold my car to me was very polite and courtious and helped me through the whole sales experience."

2nd October 2017 | Mr D Driffield

"Holdcroft Renault Hanley were really helpful and I'd recommend them because I am very happy with my experience and purchase"

2nd October 2017 | Miss G Rowley

"I'd endorse Holdcroft Renault Hanley because Ray was a very helpful and went out of his way to support me through the process. All were very lovely and the garage seems to have a good reputation. "

2nd October 2017 | Miss G Lowles

"My experience at Holdcroft Renault Hanley could have been better because the pre sale service was great, however after sales is rubbish! I drove off the forecourt with a knocking sound coming from under the car, I rang them the next day as we were in a rush to get somewhere that evening after picking the car up, left message after message for almost 2 weeks and no reply when I finally got a response I got the car booked in but the appointment wasn’t for almost another two weeks! It was in with yourselves from 9am until 5.30 with absolutely nothing done on it, I was told the fault had been found and someone would be in touch when the part required was in so we came to pick up the vehicle until said phone call - a week later still waiting! Absolutely disgusting service added to that when I dropped the car off to be checked I also notified them at the desk that breaks were really squeaky and the wiper blades were juddering, yet again nothing done - I’ve tried ringing again today and yet again I get an answer machine - if this matter isn’t dealt with immediately then I will be making a formal complaint. "

2nd October 2017 | Mr L Cartwright

"Holdcroft Renault Hanley were fantastic. Great Customer service particularly Hamid. "

28th September 2017 | Miss E Goulding

"Holdcroft Renault Hanley were great because the staff are friendly helpful and explains all that you need to know about the financial package and there is know little extras "

28th September 2017 | Mrs J Taylor

"I'd definitely recommend Holdcroft Renault Hanley because you have quite a wide range to choose from."

25th September 2017 | Mrs S Evans

"Holdcroft Renault Hanley were helpful because Mr Ray Ashton who dealt with was very informative, listened to what we wanted, very pleasant and professional and made the whole experience enjoyable."

25th September 2017 | Mr L Fowles

"Holdcroft Renault Hanley were great because of the help given to us by the sales rep ray"

25th September 2017 | Mr B Woolrich

"The friendlieness of the service was excellent."

20th September 2017 | Mr G Mellor

"I'd definitely recommend Holdcroft Renault Hanley because the contact through the car purchase was great, I bought the vehicle to bring back to france where we live and all was plain sailing."

19th September 2017 | Mr C Wilkinson

"I'd may recommend Holdcroft Renault Hanley because the salesperson was very professional with his presentation ---- However upon getting the vehicle home we found so far several faults that should have been checked out and fixed by the service department personnel -- ie - electric mirrors (angle/rake ) adjustments completely dead and not working at all - boot light loose and not working --- the fuse panel for these too was not positioned back properly and loose so someone had checked the fuses which are OK and then left the faults not working --- we have since had to book this in to our local Hyundai dealer (Shrewsbury) this week to have these faults checked out under warranty "

18th September 2017 | Mrs B Brookes

"I'd suggest Holdcroft Renault Hanley to a friend because Chris (from used car sales) was very professional and went the extra mile for us and not a typical pushy sales person."

16th September 2017 | Mrs J Farrell

Holdcroft Renault Hanley

Holdcroft Renault	Hanley
renault
dacia

This family owned business has steadily grown into what it is today, implementing new ideas along the way and fine tuning the traditional.

Like most family businesses, the Holdcroft Group developed from modest beginnings. In 1966, Terry Holdcroft opened the first business in Hanley, Stoke-on-Trent. It was, and still is, renowned for a warm, friendly and personal service, with an emphasis on customer satisfaction and outstanding value for money.

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93 of Holdcroft Renault Hanley customers who bought a vehicle would recommend them to a friend