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These reviews were collected by JudgeService.com, an independant car dealer review website.
"I had a good experience at Vertu Honda Derby because I was not pressurised in to buying something other than what I needed. All my questions were answered. We have purchased 5 years service and hope that this lives up to expectations. We are pleased with our new car and hope to continue our relationship with Vertu in the years to come."
"The staff at Vertu Honda Derby were good because they are knowledgeable and pleasant."
"I'd suggest Vertu Honda Derby to a friend because I found the sales team really friendly and informative and not at all pushy which I would have found very off putting. Excellent handover and I drove away feeling very pleased."
"I would recommend Vertu Honda Derby to friends and family because all the staff were helpful and friendly and Tom especially tried hard to find me the correct vehicle when my original choice proved unsuitable. He went out of his way to help me as much as possible."
"I'd endorse Vertu Honda Derby because Working there very good team! "
"I had a great experience at Vertu Honda Derby because Cassie and Dan of the sales team were excellent "
"I'd endorse Vertu Honda Derby because good pre & after sales."
"My experience at Vertu Honda Derby was made all the better by the attitude of Thomas Sadgrove ,an extremely polite and curteous Salesman who explained every thing I wished to know about my CRV purchase and if he had any doubt about the answer did not fob me off but went away to confirm his information was correct. Nothing was too much trouble for him in explaining every topic prior to me driving away in my new car. The car was handed over as if I was the only person to have purchased a car from Hond Derby !a wonderful moment.Thanks again and thank you for contacting me several times just to make sure I have no issues. , which I am happy to say I have none "
"Salesman, Richard booked a test drive for 10:30 and then was not available due to seeing another customer. We waited 20 mins and finally were seen by another salesman. Details of a limit on debit card payments were not provided in advance and left me with a trip to the bank in Derby to make a cash transfer. The car is great and the replacement salesman was fine."
"I'd endorse Vertu Honda Derby because they go the extra mile.. with all round excellent customer service, they have always looked after me, and there cars are the most reliable on the road ‘happy days’.."
"The experience at Vertu Honda Derby was good because they happened to have the exact car I wanted. The staff were knowledgable and went the extra mile (biscuits for my little girl among other things). Everyone was enormously polite and professional."
"I'd suggest Vertu Honda Derby to a friend because Very helpful and did me a good deal"
"Vertu Honda Derby were great because they offered a personal, professional yet friendly service. Just check the spec of the vehicle against the details before driving off."
"The experience at Vertu Honda Derby was great because they were easy to deal witj and very honest. "
"Vertu Honda Derby were great because I got the level of service that I would expect having used the dealership to have my previous car serviced and on all occasions my needs were met and often exceeded."
"I'd suggest Vertu Honda Derby to a friend because friendly staff "
"I'd suggest Vertu Honda Derby to a friend because theres great reliability and assurance in there used cars (having AA checks already done) and possibly get a car on zero% finance "
"Vertu Honda Derby were fantastic because i am very satisfied with all of my purchase thank you"
"I'd suggest Vertu Honda Derby to a friend because of the selection of vehicles available, the patient and helpful service with staff helping to find the right vehicle for you without pressuring me in order to make a sale. Even with slightly more limited facilities during refurbishment, the refreshments offered were still of the same high standard and the whole oganisation not only worked to satisfy customer needs but also made the whole process an enjoyable experience regardless of whether a sale was made or not. It only reinforced our previous experience when purchasing 2 previous cars and the care and attention to detail when the cars go infor servicing. "
"I'd recommend Vertu Honda Derby to a friend because they did their job very well in selling me a car ideally suited to my needs. The buying process was enjoyable and the staff dealt with me as a female customer in an excellent manner."
"The staff at Vertu Honda Derby were good because they try to accommodate customers' needs and facilitate selection of the suitable vehicle."
"The staff at Vertu Honda Derby were good because they had such wonderful interpersonal relationship. They make one feel so comfortable and confident in their purchase. I think they are amazing people, especially Danielle !!.She is a wonderful Sales Lady. "
"i have bought cars from Honda over the last 25 years and my family before that . I have always received excellent service from a very helpful team. Thanks to Jeff at Honda I have just brought the new civic. Richard who dealt with the Sale was fantastic . There was no waffle and he listened and understood what I wanted from a car . Great salesmanship and a thoroughly nice guy who did not pressurise in any way. The new civic is fab and I would recommend it to anybody . Thanks to the service team behind the scenes who always do a great job."
"This is the best garage in Derby "
"I had a great experience at Vertu Honda Derby because of the friendliness and helpfulness that I received there."
"Vertu Honda Derby were helpful because everything was explained very well the salesman was very friendly and offers of drinks were forthcoming!!"
"My experience at Vertu Honda Derby was good because delivery was efficient and car was clean"
"I'd recommend Vertu Honda Derby to anyone because I was very happy with my experience ,staff friendly and not pushy."
"I'd definitely recommend Vertu Honda Derby to friends and family because they listen carefully and select the product package and explain it fully"
"I'd recommend Vertu Honda Derby to a friend because of the great car and how welcome the team made you at derby "
"My experience at Vertu Honda Derby was memorable because Sam Richardson who we dealt with was, at all times, professional, patient and helpful. At no time was there any sales pressure. Service department have always been very impressive."
"Vertu Honda Derby staff were good because it's like going home when you go to Honda Derby, they are so lovely really was chuffed and overwhelmed by the way they had presented my car, and was not disappointed in anyway and the way they treated me they really are lovely people it's just like going home when you go there it really is, they always call me Mrs Mcnab Richard calls me Beverley or when he rings it's bev, and talks to me on the phone like I am his best friend, they are just lovely, and I trust them to look after me and my car"
"I'd endorse Vertu Honda Derby because the staff are committed in helping you find the car you want ,at a competitive rate."
"I'd recommend Vertu Honda Derby because excellent after care "
"I'd recommend Vertu Honda Derby to a friend because it was a pleasure from walking through the door to driving away. Dealing with sales exec Dannielle Wright made what can be a stressful event a very pleasant occasion."
"I had a great experience at Vertu Honda Derby because of professional attitude of all the staff, especially Sam."
"I found the staff very helpful and accommodating. They always rang back if needed and were very prompt. "
"I'd recommend Vertu Honda Derby to a friend because I liked the friendly and informal atmosphere, the easy and unpressured discussions with the sales representative who gave me all the time I needed to make my decision."
"My experience at Vertu Honda Derby was positive because even though travelling from distance to purchase vehicle, whole process made simple and stress free. Couple of minor issues with car addressed with no hassle, also big thank you to Sam who kept us updated throughout . Would recommend "
"I'd recommend Vertu Honda Derby to anyone because I was treated very well and didn't feel under any pressure,the sales man Richard Hanson was very helpful , I would recommend Honda cars as I bought my Honda civic from Honda derby when it was Lookers honda derby 16 years ago and it never let me down, passed its mot every year and never cost me any money bar tyres exhaust normal wear n tear so would definitely recommend Honda ."
"I would recommend Vertu Honda Derby to friends and family because they would bo anything for you to answer you questions "
"I'd recommend Vertu Honda Derby because we received fabulous service from Sam. It was a pleasure doing business with her, lovely lady."
"excellent service from start to finish,helpful,knowledgeable,patient, not pushy , no rushing to make a decision and we only visited to browse with a view to swap vehicles in a few months time but was offered an excellent package too good to pass up . thank you to Richard Hamson and the team. 100% recommendation for service from start to finish nothing was or is too much trouble . thanks again Mark and Karen"
"I'd definitely recommend Vertu Honda Derby to friends and family because from my initial enquiry to completing the sale and collecting, I was made to feel comfortable and not pressurised in any way. The service from Sam was second to none, everything explained about the car, and even loaded my phone into the car system for me. Never felt rushed on collection and the car had been prepared perfectly."
"I'd suggest Vertu Honda Derby to a friend because friendly knowledgeable but not pushy "
"The experience at Vertu Honda was a complete new experience to myself and family because you were made to feel as if you mattered and the treatment that we received was second to none "
"I had a great experience at Vertu Honda Derby because the car I purchased was exactly what I wanted and the staff were really helpful and friendly "
"The experience at Vertu Honda Derby was fantastic because the sales staffs and management acted professionally throughout my dealings with them."
"Vertu Honda Derby staff were good because there was no pressure selling. In addition, Richard and Simon were were very patient in going through the whole car purchasing experience even though it was close to the end of the day! "
"I was pleased with Vertu Honda Derby and would recommend them because the salesperson Richard was very helpful without being pushy "
"My experience at Vertu Honda Derby was positive because of the sales lady sam Richardson she was very nice and obviously knows her job thank you sam excellent "
"I'd definitely recommend Vertu Honda Derby because they are friendly and met the requirements that I set, with little push back by the dealer. I now own two Honda's and will using Vertu Derby to service them and when I require a new car I will once again look at Vertu to buy from."
"Vertu Honda Derby were helpful because they found a vehicle at the price I wanted."
"I had a great experience at Vertu Honda Derby because the sales team were very professional, the car was well presented and I was able to give it a lengthy and comprehensive test drive. The whole experience was a positive one for me. Loved the ceremony of unveiling my new car when I arrived to pick it up. Thank you to everyone at Vertu. The car is a real pleasure to drive."
"Sam in the sales department was very professional and friendly whilst discussing all the aspects of buying a new car. She had a good knowledge of the Honda CRV in which we were interested. The handover of the car was carried out really well letting us know all about the controls and information systems on it. Thank you Sam."
"My experience at Vertu Honda Derby was memorable because everything was as it supposed to be. Every detail from presentation to purchase was handled with care."
"I was happy with the service at Vertu Honda Derby because they fulfilled all my expectations."
"I'd recommend Vertu Honda Derby for their helpful and pleasant staff together with the excellent choice of new and used vehicles on offer."
"I'd definitely recommend Vertu Honda Derby because the site was immaculate and the car was perfect and of course very friendly and helpful sales rep. Sanjay "
"Vertu Honda Derby staff were good because they were not too pushy, very friendly and helpful, knowledgeable about the vehicles and made the whole experience very pleasant. Sam Richardson in particular was brilliant. "
"I'd recommend Vertu Honda Derby to a friend because the staff are extremely helpful, courteous and willing to accommodate all requirements wherever possible."
"I was pleased with Vertu Honda Derby and would recommend them because the customer service was first class "
"I'd endorse Vertu Honda Derby because they are very helpful to deal with and look after you when you find a car that you want."
"I was happy with the service at Vertu Honda Derby because we were given full details of the vehicles suited to our needs."
"The staff are excellent.. friendly and helpful.. big thank you to Richard Hamson for dealing with us.. excellent service answered all of our questions was never pushy with the sale... thank you.. love my new car!!"
"I would recommend Vertu Honda Derby to friends and family because they are very helpful and allowed me time on my own to decide rather than being pushy to buy the car i had tested . When I collected the car they made it feel a very special occasion"
"The staff at Vertu Honda Derby were good because they took the time to understand my needs and offered a package that met them without any undue sales pressure."
"Vertu Honda Derby were fantastic because their sales person Sam was brilliant."
"The experience at Vertu Honda Derby was good because the salesman made me feel very welcome and were prepared to go out of their way to get me a car that met the spec I wanted."
"The experience at Vertu Honda Derby was great because I had excellent customer service and came away with a lovely new car."
"My experience at Vertu Honda Derby was memorable because it was easy hassle free and relaxed I felt no pressure from the sales team "
"My experience at Vertu Honda Derby was cracking because Cassy the salseperson had consistantly called me over a few months with suitable cars where other dealerships had not. Even though Honda Derby had not got the stock at the dealership. Vety impressed with the car and the service."
"Vertu Honda Derby, Richard Hamson is a pleasure to deal with. Very professional and knowledgeable. Highly recomend you visit Vertu Derby if you are looking for a Honda. Avoid Simon if possible though as he is just plain rude."
"Vertu Honda Derby staff were good because they were very courteous, pleasant and nothing seemed too much trouble."
"I would not recommend Vertu Honda Derby because we were misled regarding the deal that we understood had been struck. As far as we are concerned this was not the primary fault of the salesperson but rather his manager. Regrettably we were not taken through the paperwork before having signed it (our mistake) and therefore had no recourse. A very unsatisfactory outcome to what could and should have been a rewarding experience."
"Vertu Honda Derby staff were good because they were proff its a good product and the help given was very efficien and friendly The product is good and the staff were effecient and helpfull "
"I'd recommend Vertu Honda Derby to a friend because I received a fantastic service and Sam explained everything very clearly and she even picked me up at the trains station when i came to Darby to pick up the car. Thank you Sam and Thank you Vertu Honda Derby. "
"I had a great experience at Vertu Honda Derby because everyone was very polite and helpful particularly Sam Richardson , Sales Executive. Nothing was too much trouble for Sam who answered all my questions and queries in a helpful and very pleasant way. Her customer relations were excellent. Many thanks Sam."
"My experience at Vertu Honda Derby was cracking because the sales staff genuinely seemed to want to source the right vehicle for us."
"I'd suggest Vertu Honda Derby to a friend because overall experience was quick and efficient."
"I'd suggest Vertu Honda Derby to a friend because we had excellent service during our search and then during the handover "
"I'd suggest Vertu Honda Derby to a friend because the service we received was friendly and knowledgeable."
"The experience at Vertu Honda Derby was fantastic because I got a great deal from a first class dealership."
"The experience at Vertu Honda Derby was fantastic because the staff were very welcoming, friendly and understanding. They had time for the customer and listened to their requirements. On the day of exchange the special treatment is appreciated."
"I'd definitely recommend Vertu Honda Derby because of the very professional and friendly approach of your staff from Mellissa in reception and especially Sam Richardson who dealt with me from start to finish. She was a delight."
"The experience at Vertu Honda Derby was great because you have confidence in the vehicle you are buying."
"Vertu Honda Derby were great because they've always had good customer service. When I went looking for a car fifteen years ago with a toddler in tow, they were the only dealership that welcomed me and the customer service has been good ever since. This is now my third Honda. Lets hope this continues...."
"I would recommend Vertu Honda Derby to friends and family because I was going to buy from Toyota and had the experience of such a hard sale and poor sales tactics that I nearly gave up buying a car. As I left Toyota I thought ok il stop at Honda as it was near. The whole team, place was perfect. Supportive, helpful and even stayed past closing so I could test drive the car. Overall standard on everything is and was just excellent. As I needed my car quickly processed I had to wait whilst the finance checks were completed but I was even welcomed to do my work in their office and to take advantage of the coffee, biscuits and tea. Really great praise must go to the team. Also I was buying a second hand car but was made to feel like it was a new one. They made it such a celebratory moment.A truly exemplary Honda experience. Great thanks also to the two people that supported me with my purchase. They were both so efficient ( one was a very tall blond gentleman and the other a smaller young lady). I was well looked after and the gentleman dealt with my finance etc. He did it in such a professional way and stayed back late that I was amazed to find he was not the manager. Vertu Honda Derby definitely supports the well established excellent reputation that Honda has and the manager does need to thank his lucky stars that he is fortunate in having such wonderful staff. "
"I was happy with the service at Vertu Honda Derby because saleswoman Sam made the purchase a very pleasant experience. I drove 600mile round trip and would do it again for future car purchases"
"I'd suggest Vertu Honda Derby to a friend because it is always friendly and welcoming."
"The experience at Vertu Honda Derby was great because Richard Hamson made the purchase pleasurable and explained things we needed to know thoroughly."
"I was happy with the service at Vertu Honda Derby because the salesman (Richard Hamson) was absolutely excellent"
"Vertu Honda Derby were fantastic because the moment I walked through the door, all personnel were very welcoming, without overpowering me. Especially Sam Richardson who walked me through the process from start to finish, making me feel special, even after I had bought the car the follow up was very personalable. Nothing was too much trouble and everything was very well explained. Excellent Service! "
"Vertu Honda Derby were fantastic because the staff were friendly and helpful but did not pressurized."
"I would not recommend Vertu Honda Derby because they do not keep me informed and told me the car was fully serviced when it had never been touched"
"Vertu Honda Derby were helpful because they have a no nonsense approach, after another dealer had not been completely honest about the deal we had agreed I spoke Cassie and we got very close to the original deal and the rest is history"
"The staff at Vertu Honda Derby were good because they were very helpful."
"I would recommend Vertu Honda Derby to friends and family because they acquired the car I wanted from their network and did a very good job of preparing it for me."
"Vertu Honda Derby staff were good because they were very professional and not at all pushy as in some other dealerships. Very good at explaining the features in the car and made us feel special."
"Vertu Honda Derby were very good. Sam in sales was one of the most pleasant I have come across. Service department were not particul;arly helpful when I asked them a couple of technical questions regardi ng changing headlight bulbs and changing over lights for driving on the continent."