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100 reviews of Hyundai Edinburgh West

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Hyundai Edinburgh West

90

Overall satisfaction

89

Would recommend

"My experience at Macklin Hyundai Edinburgh West was memorable because had a weekend away"

22nd February 2018 | Mrs Jane Martinicca

"Macklin Hyundai Edinburgh West were great because they found the right motor for me. "

19th February 2018 | Mrs Heather Kerr

"I'd recommend Macklin Hyundai Edinburgh West because the salesman could not have been more helpful. Wasn't too pushy, no hard sales, but absolutely went the extra mile for us!!!"

19th February 2018 | Mrs Lucy Riley

"I was happy with the service at Macklin Hyundai Edinburgh West because the sales staff are very friendly, there is no hard sell."

6th February 2018 | Miss Victoria Griffiths

"I would not recommend Macklin Hyundai Edinburgh West because we asked how many previous owners the Fiesta had and we were told one, we received the v5 and there are 3 previous owners very unhappy feel like we have been conned especially after paying nearly £6000, and why did he keep on telling us about the £20 off petrol that was in the car, we paid for it we only need to know once instead of droning on about it"

5th February 2018 | Mrs Margaret Eadie

"I'd recommend Macklin Hyundai Edinburgh West to anyone because guys there were all really good and friendly.very satisfied with the car and the sales staff"

2nd February 2018 | Miss Stephanie Cranston

"The experience at Macklin Hyundai Edinburgh West was fantastic because Jordan was a great help and explained everything comprehesively. The car has had no issues at all and is well suited for my needs."

1st February 2018 | Mr Richard Baird

"I'd recommend Macklin Hyundai Edinburgh West to a friend because staff is very professional never had any problems highly recommend "

29th January 2018 | Ms Joanna Wojcik

"I would recommend Macklin Hyundai Edinburgh West to friends and family because from initial contact through to post-sales everything has gone as expected. No hard sell but a comprehensive explanation of options and follow up discussions on my preference."

24th January 2018 | Mr Kevin Coll

"I would not recommend Macklin Hyundai Edinburgh West because from the time i got into the vehicle there was red light and the car wasn't powering on the way. The customers service I received was poor. I honestly didn't feel or receive even the basic customer service from Macklin motors west. Just two days before Christmas I had no car to drive as the car was not good and required to be taken into garage for repair. I wasn't able to do family shopping as movement was restricted. The car was taken into a third party garage but thanks to Service advisor from Bristol motors nissan. He was constantly calling me to check on how I am getting on and to update me whilst the real people that sold the car left me. I was the one chasing them. No arrangement for courtsey car considering the cirmcustance i was in. I had to arrange for courtesy car myself which they later paid for. I was the one that rang them to tell them I have picked up the car after 2 days of it getting repaired. I honestly think they can do better. Give your customers good experience ans you are sure for more sales ans recommendations."

17th January 2018 | Mr Chukwudi Eze

"My experience at Macklin Hyundai Edinburgh West could have been better because the car was mpt pre-checked before being delivered. Good not find the manual for the car until I looked in thespare wheel well in boot. Little or no screen wash which sahows that it was not pre-checked before deliverty."

11th January 2018 | Mr Robin Valentine

"I'd definitely recommend Macklin Hyundai Edinburgh West to friends and family because my experience from start to finish was excellent customer care first class."

10th January 2018 | Mrs Christine Gall

"I'd suggest Macklin Hyundai Edinburgh West to a friend because although a few discrepancies during sales process they were quickly sorted out."

4th January 2018 | Mrs Trish Doolan

"I'd suggest Macklin Hyundai Edinburgh West to a friend because OF EXCELLENT SERVICE "

4th January 2018 | Mr Muhammad Siddiqui

"My experience at Macklin Hyundai Edinburgh West was positive because the sales team were very helpful, genuinely friendly and not pushy."

2nd January 2018 | Mr David Korankye

"I'd definitely recommend Macklin Hyundai Edinburgh West because the team there are very friendly- Michael from sales was very helpful in explaining the questions I had asked and was able to help me pick a car that would be the best fit for me. "

2nd January 2018 | Mr Alexander Salmond

"I'd definitely recommend Macklin Hyundai Edinburgh West because great service and choice of cars."

1st January 2018 | Mrs Susan Evans

"I'd recommend Macklin Hyundai Edinburgh West to anyone because the salesman was fantastic, everything was so easy and quick, nothing was too much trouble. "

29th December 2017 | Ms Karen Munro

"My experience at Macklin Hyundai Edinburgh West was cracking because friendly staff and excellent customer service"

18th December 2017 | Mr M

"I was pleased with Macklin Hyundai Edinburgh West and would recommend them because of excellent sales staff ( Jordan Furie). No pressure and extremely helpful in all respects. Other staff from this branch were all very helpful."

18th December 2017 | Ms Jeanette Nicol

"I would recommend Macklin Hyundai Edinburgh West to friends and family because the staff are very friendly and helpful"

16th December 2017 | Mr James McMinn

"The experience at Macklin Hyundai Edinburgh West was fantastic because we found the car we wanted and the transaction was carried out whithout any fuss."

15th December 2017 | Mrs Sylvia Bowman

"I would recommend Macklin Hyundai Edinburgh West to friends and family because they are friendly and professional and you do not feel like you are being given a hard sell."

12th December 2017 | Mrs Sharon Gordon

"Macklin Hyundai Edinburgh West were helpful because Jordan was very polite, approachable and knowledgeable, helping me to make the right choice."

4th December 2017 | Mr Alan Munro

"I'd suggest Macklin Hyundai Edinburgh West to a friend because good service and very friendly staff."

2nd December 2017 | Mrs Glynis Haldane

"I would not recommend Macklin Hyundai Edinburgh West because there was unnecessary delay in paperwork and when my car was delivered I had to wait for a day for the car to be taxed - not what I was promised and led to me having to take a day off work."

20th November 2017 | Mr Timothy Davies

"I'd recommend Macklin Hyundai Edinburgh West to a friend because they are number 1"

20th November 2017 | Mr Dominik Hola

"I'd recommend Macklin Hyundai Edinburgh West because great service "

15th November 2017 | Mr Frederick Peter Campbell

"My experience at Macklin Hyundai Edinburgh West could have been better because see above comments. Car great. Customer service awful. "

14th November 2017 | Mrs Alison Cox

"Macklin Hyundai Edinburgh West were helpful because the sales team went out its way to help with every aspect of the sale from first enquiry to delivery of the vehicle."

13th November 2017 | Mr Brian M

"I would not recommend Macklin Hyundai Edinburgh West because Milagros was displayed wrong on website to what vehicle had actually done only one key at time of handover."

8th November 2017 | Mrs Mona Paterson

"I would recommend Macklin Hyundai Edinburgh West to friends and family because they work to ensure 100% satisfaction guaranteed "

6th November 2017 | Mr Garvie Murray

"I'd definitely recommend Macklin Hyundai Edinburgh West to friends and family because the service was efficient concise and very agreeable."

6th November 2017 | Mrs Ann Mulhern

"I'd suggest Macklin Hyundai Edinburgh West to a friend because of the sales service provided by Stevie Callan, he was very professional and the hand over and sale was completed very quickly, smoothly. They had the car that I had in mind, 2-3 years old with very low mileage."

6th November 2017 | Miss Shona S

"I had a great experience at Macklin Hyundai Edinburgh West because there is a nice restaurant next door . Lol"

3rd November 2017 | Mr Crowe

"The experience at Macklin Hyundai Edinburgh West was great because we have bought most of our cars from there (when it was old archers) so over 25yrs and we have always had a good service "

26th October 2017 | Mr Colin Williamson

"The experience at Macklin Hyundai Edinburgh West was great because the help and advice o got was very helpful. I've never had such a helping hand."

25th October 2017 | Mr Andrew Cosgrove

"Macklin Hyundai Edinburgh West were great because Jordan made everything so easy to understand we weren't forced into buying like you are at other garages he kept us fully informed of what was happening with the car as it had to be brought up from Bristol. If I was to recommend Maklin Motors to a friend I would definitely tell them to ask for Jordan he was the perfect salesman."

24th October 2017 | Mr Alexander Brown

"I'd suggest Macklin Hyundai Edinburgh West to a friend because they are straight forward, if you know what you want they seem to try and get you the deal that you want. Though however the day before I was supposed to pick up the car I was told my monthly payments would be going up. I refused and got a call back stating it had gone back down. That was the only suspicious part of the whole experience. It was something to do with the finance company but I was told by family members that this wasn't right. However, at the end of the day I got the car I wanted at the price I wanted. "

20th October 2017 | Miss B

"Macklin Hyundai Edinburgh West were great because of their excellent customer service and finding me a fabulous car! "

18th October 2017 | Mrs Evelyn Watt

"I'd suggest Macklin Hyundai Edinburgh West to a friend because very friendly staff very helpful and great service with a 5 star ratting "

17th October 2017 | Mrs Angela Thomas

"I would recommend Macklin Hyundai Edinburgh West to friends and family because they provide good service."

15th October 2017 | Mr John Clinkenbeard

"I was happy with the service at Macklin Hyundai Edinburgh West because you had the perfect car and made it easy to walk into showroom and make an on the spot decision to vuy a car and feel confident that it was a good choice."

14th October 2017 | Mrs M

"The experience at Macklin Hyundai Edinburgh West was fantastic because Stevie Callan was one of the most helpful friendly people you could do business with, although I live in Essex so am a long way from Edinburgh everything went according to plan and nothing was to much trouble for him. I would highly recommended this company to anyone thinking of buying a car. x"

14th October 2017 | Mrs Lisa Sehli

"Great experience all round "

14th October 2017 | Mrs Robyn Streeter

"The experience at Macklin Hyundai Edinburgh West was great because they give excellent service and professional attitude."

13th October 2017 | Mr Ian Harwood

"I'd definitely recommend Macklin Hyundai Edinburgh West to friends and family because they have good deals and Hyundai cars are very reliable"

12th October 2017 | Mr Alan Hislop

"I'd suggest Macklin Hyundai Edinburgh West to a friend because I am completely satisfied with all aspects of the transaction. "

7th October 2017 | Mrs Diane T

"The experience at Macklin Hyundai Edinburgh West was great because Jordan was super helpful and patient with what we need Edinburgh "

5th October 2017 | Mrs Gail Walker

"I would not recommend Macklin Hyundai Edinburgh West because; minor problems really, but put together meant my experience was not the best. "

4th October 2017 | Mr Ian Edwards

"I was happy with the service at Macklin Hyundai Edinburgh West because it was friendly and informative without being pushy; we were given all the facts on which to base our decision"

3rd October 2017 | Mrs Jane Sharpe

"Macklin Hyundai Edinburgh West were great because they were professional, helpful and friendly. They weren't pushy or salesman like. Didn't try and sell us something we didn't want."

2nd October 2017 | Mr Philip James

"I'd definitely recommend Macklin Hyundai Edinburgh West to friends and family because I thought the buying process was made so easy and the staff polite and helpful."

28th September 2017 | Mr S

"I would recommend Macklin Hyundai Edinburgh West to friends and family because they treated you as a valued custo no flannel no over the tops sales talk "

26th September 2017 | Mr Derek Barbour

"I had a great experience at Macklin Hyundai Edinburgh West because they got the car hat I was looking for and the salesman Bradley De-Pina was very experienced and very helpful."

22nd September 2017 | Mr Arthur Williams

"I had a great experience at Macklin Hyundai Edinburgh West because they was no pressure from the salesman. He was very pleasant to deal with."

21st September 2017 | Miss Lauren Telford

"The staff at Macklin Hyundai Edinburgh West were good because they took the time to go through various cars until I was happy with what I choose. Great service from start to finish. "

18th September 2017 | Mrs M

"The staff at Macklin Hyundai Edinburgh West were good because they knew exactly what I was looking for and I found it."

17th September 2017 | Miss Kim Blaikie

"The experience at Macklin Hyundai Edinburgh West was fantastic because the back up service from the service team is exellent"

9th September 2017 | Mr John Irish

"I'd recommend Macklin Hyundai Edinburgh West because I have always had great customer service & haven't had any problems. "

6th September 2017 | Mrs J

"Macklin Hyundai Edinburgh West were helpful because the sales gentleman Bradley is a star. He explained in details all available options after understanding our needs, then detailed procedures and gave options. He answered all our queries & concerns plus he has a good sense of humour so it was not all tight business. I will definitely work with him again. He didn't make us feel like strangers at all. The vehicle was very well presented & he has been in touch since. Thanks Bradley."

12th August 2017 | Miss Viola N

"I would not recommend Macklin Hyundai Edinburgh West because we were not advised the initial sales person had left, finance papers were wrong, and when requested to check through the paperwork, the sales person was whispering behind us that we were questioning things......... I felt we were being treated as an awkward customer. then when we drove home, I found the screen wash was empty... took nearly a whole litres to refill and the driver door handle keeps sticking and not allowing the door to shut. It is now booked in with our local dealer to be resolved. This should never have happened as the initial sales person guaranteed us that the car would be sent to the workshop to ensure everything was in top condition....... but hey ho... we have a car that needs a visit to a local dealer. Unfortunately they will not be able to resolve the smell..... yes it has been purchased as an ex demonstrator with just under 3000 miles on the clock but it smells like an ashtray.... not a good look to entice further sales"

11th August 2017 | Mrs Alexandria Cameron

"I would recommend Macklin Hyundai Edinburgh West to friends and family because the staff were very helpful and accommodating ."

8th August 2017 | Mr James Comerford

"The experience at Macklin Hyundai Edinburgh West was great because everything was explaining in layman's terms and made the experience very easy, thanks for everything "

4th August 2017 | Mr Kenneth Rooney

"The experience at Macklin Hyundai Edinburgh West was fantastic because of the personal service, listening to what we wanted, no high pressure sales techniques, flexibility in what they could offer and an excellent range of nearly new vehicles of the type we were looking for."

26th July 2017 | Mr Kenneth Turnbull

"I had a great experience at Macklin Hyundai Edinburgh West because the whole process of purchasing and exchanging vehicles from start to finish was seamless and hassle free. Being dealt with by sales personell who take the time to fully explain all procedures and paper work to my understanding. "

22nd July 2017 | Mr Colin Brown

"The staff at Macklin Hyundai Edinburgh West were good because they were easy to deal with and helpful."

21st July 2017 | Mrs June Murdoch

"Macklin Hyundai Edinburgh West were fantastic because they provided car and service I was looking for."

8th July 2017 | Mr Martin Abrahams

"Macklin Hyundai Edinburgh West staff were good because they went through all our different option site we weren't sure if we were going new or used, or what model we were after"

23rd June 2017 | Mr John Douglas Hope

"Amazing car, my first electric vehicle, very impressed with Sean and the whole sales team, I understand that it's a new management team but they bring years of experience and it shows!"

17th June 2017 | Mr W

"Macklin Hyundai Edinburgh West were great because they were very helpful in .every way"

15th June 2017 | Mr Robert Johnstone

"I'd recommend Macklin Hyundai Edinburgh West to anyone because they had a nice environment, non pushy staff. Great overall experience "

13th June 2017 | Mr David Gordon

"I'd suggest Macklin Hyundai Edinburgh West to a friend because the salesman I spoke to, Bradley, could not have been more helpful or patient. Answered all my questions of which there were many and was generally great at his job, many thanks to him. "

19th May 2017 | Mrs Karen M

"The staff at Macklin Hyundai Edinburgh West were good because they are friendly, informative, very helpful and totally professional."

17th May 2017 | Mr John Grant Lidster

"The experience at Macklin Hyundai Edinburgh West was good because the sales team and mechanics were professional and courteous. I mainly had a courtesy car when needed as there was a repair required to my car before I was happy with it. The Manager was helpful when I highlighted the problem to him and the car was collected and delivered back to me which was helpful once I had made a few journeys there to buy the car and to have a problem with the car repaired. My only gripe is that I wasnt always phoned back when promised on a few occasions - I had to phone them. "

14th May 2017 | Mrs Marion Fraser

"My experience at Macklin Hyundai Edinburgh West was a positive, because the whole showroom welcomed us giving a good vibe. The service i received was outstanding from everyone. i would tell my friends to purchase from them with no worries. thank you for fantastic servise"

11th May 2017 | Mrs Chidgey

"My experience at Macklin Hyundai Edinburgh West was positive because the salesman we dealt with was very polite, not pushy at all and was very knowledgeable about the vehicle we purchased. He made the everything simple and straight forward."

4th May 2017 | Raymond Davidson

"Macklin Hyundai Edinburgh West staff were good because Michael was not pushy. He took the time to explain things to us and was also very good with our young son! He's very professional and friendly. "

3rd May 2017 | Mr Christopher Cowan

"Macklin Hyundai Edinburgh West were fantastic because they were easy to deal with and did not pressurise the sale. "

3rd May 2017 | Mr John Hebson

"excellebt service at every stage, both Patrick and Ross were extremely helpful and knowledgable. Best service I've ever had from a dealership"

2nd May 2017 | Mr Macindoe

"I'd recommend Macklin Hyundai Edinburgh West because their sales staff are friendly and knowledgable. They had zero percent finance deal in used cars!"

2nd May 2017 | Mr Ian Mackinlay

"Salesman told me he would put matts in the car he never ( having spent £30K ) , he told me he put 12 months tax on it he didn't it was 6 , I told him the window washer warning light was on , he hopped it up with water from an irn bru bottle ( not proper screen was and only 500 mild ) , usually when I buy cars at this price you are made to feel special and welcome , I didn't feel that at all. Should do better really. "

22nd April 2017 | Mr John Doyle

"Macklin Hyundai Edinburgh West were fantastic because Patrick went out of his way to answer all of my questions and source the right car for me."

18th April 2017 | Ms A

"The experience at Macklin Hyundai Edinburgh West was good because from start to finish they look after you, the sales team are a credit to the company, the cars are fully equipped and great value, you are looked after like you are family and they will assist you with every need. I will definitely recommend family and friends and we will buy another from them in the future."

5th April 2017 | Mr Homewood

"I'd definitely recommend Macklin Hyundai Edinburgh West because they are friendly, polite, and try to find the best deal to suit your circumstances."

24th March 2017 | Mrs jacqueline Thomas

"Salesman was pleasant and informative without being pushy."

23rd March 2017 | Mr Joe Horsburgh

"I had a great experience at Macklin Hyundai Edinburgh West because of the quality of the cars on offer, the quality of the staff, and the very affordable prices."

17th March 2017 | Mr martin Baker

"i believe Ross is very poor indeed. He will need improvements in many ways. I found Patrick was great as he best."

16th March 2017 | Mr Stephen Legget

"I'd recommend Macklin Hyundai Edinburgh West to anyone because they sold me exactly what I wanted."

14th March 2017 | Mr Brian O'Callaghan

"Macklin Hyundai Edinburgh West were good because they did not try to sell "extras" Though more honesty is required across the group. I was very, VERY close to saying no to this sale once I saw the car was damaged and the marked rear seat and the added mileage. A failure to state the car had been used as a demonstrator by the selling dealership leaves a bitter taste about Macklin Motors as a company."

14th March 2017 | Mr Paul Oliver

"I was happy with the service at Macklin Hyundai Edinburgh West because they took the time to find out what I really wanted and needed in a car. I was given the right amount of information which helped me to make an informed choice. There was no heavy sales pressure and I was given a good and fair part-exchange deal. "

14th March 2017 | Mrs Thomson

"I'd recommend Macklin Hyundai Edinburgh West to anyone because the time, patience and curtesy shown was first class"

14th March 2017 | Mrs Janis Crawford

"My experience at Macklin Hyundai Edinburgh West could have been better because the car I was buying was scratched and I was told it would be removed before I picked the car up. Though when I went to collect it the scratch was still there! Manager said it was a poor touch up job! Why were they trying to fob me off with it then? They then booked it back in to be sorted and said it would take 2 days.2 days later I phoned to see if it was ready and was then told it wasnt actually being fixed till the following week though no one phoned to explain this. Not good enough . After sales service poor."

6th March 2017 | Mrs Susan Finlayson

"The choice of Hyundai was driven firstly by the quality of the product and there after the quality and professional expertise of a first class and well trained salesman. "

1st March 2017 | Mr Gordon Porter

"I would recommend Macklin Hyundai Edinburgh West to friends and family because the cars themselves are great even if the sales people are not"

28th February 2017 | Mrs Lee Handley

"My experience at Macklin Hyundai Edinburgh West was memorable because of the friendly and knowledgable staff and because I've bought my last three cars from them. "

14th February 2017 | Mr Colin Mclennan

"They listened to what I wanted and they tried to accommodate when possible. In my case he found a car in my price range. The showroom was immaculate and they were never too pushy."

7th February 2017 | Mrs Shirley Tarczanyn

"Macklin Hyundai Edinburgh West were fantastic because good service good salesman good car"

30th January 2017 | Mr William Deeney

"My experience at Macklin Hyundai Edinburgh West was cracking because staff are friendly and knowledgeable. Car is great. It was the easiest car purchase I've made. "

28th January 2017 | Mr H

"The experience at Macklin Hyundai Edinburgh West was great because only due to the fact that all problems arising from this sale where dealt with by Mr Billy Fraser in a prompt and professional way..unlike the response given by his salesman Gary."

27th January 2017 | Mr raymond Robertson

Hyundai Edinburgh West

Hyundai Edinburgh WestHyundai Edinburgh West
hyundai

Opening its first Scottish dealership in January 2010, Macklin Motors has grown to become synonymous with quality and customer service in Scottish motor retailing.

Part of Vertu Motors, the UK’s 6th largest motor retailer, Macklin has now seven dealerships throughout Scotland in Dunfermline, Paisley, Edinburgh, Glasgow and Hamilton.

Representing five of the world’s major motoring manufacturers, Macklin offers new cars from Ford, Hyundai, Nissan, Mazda and Peugeot, as well as access to more than 5,000 quality assured used cars across a range of the best-known car franchises.

Dealership teams are on hand to offer the highest standards in sales and aftercare for commercial vehicles and new and used cars. We have a range of aftercare services to choose from including car servicing and MOT. With customer service being Macklin’s number one priority, customers can be confident that every Macklin dealership has an exemplary track record on delivering and outstanding customer experience based on honesty and trust.

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89 of Hyundai Edinburgh West customers who bought a vehicle would recommend them to a friend