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100 reviews of Hyundai Hanley

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Hyundai Hanley

95

Overall satisfaction

96

Would recommend

"Holdcroft Hyundai Hanley staff were good because they answered every question i had with confidence and found me the perfect car cant thank them enough. the turnaround time was fantastic, thank you Hyundai , thank you Steve Boltworthy"

19th February 2018 | Mr M Lawrence

"I was pleased with Holdcroft Hyundai Hanley and would use them again. First class communication with Blessing the salesman. When through the whole process with a professional manner."

12th February 2018 | Mr M Woodard

"The experience at Holdcroft Hyundai Hanley was good because the sales staff fully understood my requirements, they did not pressure me, they made me very welcome. The whole experience was exactly what I would want from a Company and its staff"

12th February 2018 | Mr D Pearce

"I'd suggest Holdcroft Hyundai Hanley to a friend because the service is second to none, before I went to Hyundai I went to Holdcroft Renault and I was totally disappointed with the sales service, I was offered a product and when it came down to signing the deal they could not supply.. I then went to Holdcroft Hyundai and Conner and Nathan were fantastic, totally impressed with service and the car"

12th February 2018 | Mr S Shenton

"My experience at Holdcroft Hyundai Hanley was positive because all the staff were really friendly and helpful."

10th February 2018 | Mr S MacHin

"I would recommend Holdcroft Hyundai Hanley to friends and family because they made me feel safe and secure being a woman on my own. Very relaxing experience and also fun so thank you so very much and a great start to 2018"

9th February 2018 | Miss K Collis

"My experience at Holdcroft Hyundai Hanley was positive because the staff are great and make u feel welcome and go the extra mile for you even making me a cup of tea make a massive difference "

5th February 2018 | Mr R White-Vip

"Holdcroft Hyundai Hanley were fantastic because all was explained very clearly,and I felt very comfortable. "

5th February 2018 | Ms J Wright

"Holdcroft Hyundai Hanley were helpful because they answered every question completely and helpfully they described everything clearly and they also found the car of my dreams "

5th February 2018 | Mr J Riley

"I'd recommend Holdcroft Hyundai Hanley to anyone because they are friendly and totally professional in there sale of my vehicle."

29th January 2018 | Mr J Ash

"I'd recommend Holdcroft Hyundai Hanley to a friend because nothing is too much trouble fantastic service above and beyond any garage I have been to before"

25th January 2018 | Mr S Manley

"Holdcroft Hyundai Hanley staff were good because Nathan was very knowledgable and explained eveything fantastically well and met all demands"

25th January 2018 | Mr J Drew

"Holdcroft Hyundai Hanley were fantastic because James was brilliant throughout the process! "

24th January 2018 | Mrs Drew

"The experience at Holdcroft Hyundai Hanley was good because Steve Boltwood was personable and friendly, knowledgable and efficient without being overly familiar. The car fitted the brief that we wanted and it has performed well so far."

24th January 2018 | Mr B Jones

"The experience at Holdcroft Hyundai Hanley was fantastic because Steve, the salesman, listened to what I wanted and found a shortlist of cars that fitted my criteria.The car was brought to the showroom for me to view. I had everything explained to me in regard of all services offered but there was no pressure on me to take on anything I didn't want.There whole process went very smoothly and I am very pleased with my purchase"

15th January 2018 | Mrs S Edge

"I'd recommend Holdcroft Hyundai Hanley because the staff are very polite and do not pressure you "

15th January 2018 | Mrs D Holford

"I'd suggest Holdcroft Hyundai Hanley to a friend because they allow you to look around without promoting you until you want to discuss and once you are discussing they try and build a deal to suit you instead of persuading you just because they want to move on. Really impressed with all the service i received. "

8th January 2018 | Mrs D Lowe

"My experience at Holdcroft Hyundai Hanley could have been better because - While driving home from Holdcroft I noticed a flashing Engine Management light on the dash. This required crawling to a motorway services, calling Holdcroft and waiting for the AA Hyundai response. When they arrived, they quickly diagnosed a small pipe from manifold to turbo was off. AA said it must have happened when the vehicle was being checked over or worked on, as it could not come off on its own. AA rectified it quickly but when I went out that evening in the dark, I found that one cornering light and one headlamp were not working - pretty basic things that the '100 point check' they claim to do on all Used Hyundai sales should certainly have spotted. You have to wonder what other points on the checklist were not checked. When Holdcroft re-opened after Christmas, I called them regarding getting the lights fixed at my local Hyundai dealer. The salesman said he'd ask, and would call me back. EIGHT hours later, he called back and said to go ahead. He seemed surprised that I was annoyed with how long the return call took to come, after all he'd EMAILED the service manager straight away!!! By this time the local dealer had LONG fixed the lights anyway. Not one apology for the lights not working, not one apology for the engine light and the wait at the services for the car to be fixed, not even a "I'm really sorry, that simply shouldn't have happened" "

4th January 2018 | Mr H

"I'd definitely recommend Holdcroft Hyundai Hanley to friends and family because I dealt with them for a long time"

3rd January 2018 | Mr J Clark

"Holdcroft Hyundai Hanley were helpful because they listened to what i wabted and provided a great deal"

8th December 2017 | Mrs L Franklin

"My only complaint is that after agreeing to purchase I saw the vehicle advertised on your website for £1k less than I had paid. I contacted the salesman who said my purchase price was correct I could cancel. After further negotiations I was contacted I contacted I was told could have the vehicle for the website price - pleased about that as it restored my faith in Holdcrofts."

8th December 2017 | Mrs J Fryer

"I'd recommend Holdcroft Hyundai Hanley to a friend because the staff were very helpful and attentive. "

8th December 2017 | Mr N Adams

"Holdcroft Hyundai Hanley were fantastic because quick effective sale , great sales staff"

17th November 2017 | Mr C Blakeman

"Holdcroft Hyundai Hanley were great because the salesman was extremely helpful and not at all pushy Not once did I feel pressurized to buy or make a decision on a car before I had time to think it over. The only slight grumble I have is that I was told the tax on the car I had agreed to buy was £30 a year. The day I collected my car I was told it was £140. I had no choice but to pay the extra £110.as I had signed all the paperwork by then and arranged insurance on the vehicle."

13th November 2017 | Mrs S M

"My experience at Holdcroft Hyundai Hanley was cracking because Steve the sales person was friendly not pushy and gave me time to drive the vehicle with a good knowledge base of the vehicle I was interested in. My experience with Steve was very satisfying Thank you Holdcroft Hyundai "

13th November 2017 | Mr N Preece

"My experience at Holdcroft Hyundai Hanley very positive because the of the attitude and friendliness of the sales person. Carol held my hand throughout the whole process and made this car purchase experience quite relaxed and really rather enjoyable. Carol took the time to listen to my wife and I and then sold me a superb i20. I would recommend Carol and the Hyundai brand with great enthusiasm and without hesitation."

9th November 2017 | Mr S Sarginson

"I'd suggest Holdcroft Hyundai Hanley to a friend because no pressure by the salesperson, who explained in detail all the pros and cons of the sale"

7th November 2017 | Mr M Tunnicliffe

"I'd definitely recommend Holdcroft Hyundai Hanley to friends and family because Louise was helpful without being PUSHY and understood my priorities when looking for a vehicle that would suit my needs.She explained everything fully and was both knowledgable and patient.Hence the successful sale. Excellent attitude!!!!!"

4th November 2017 | Mrs C Brammer

"I'd definitely recommend Holdcroft Hyundai Hanley to friends and family because they were very helpful and James was particularly patient. I have a few issues with the vehicle but I am confident they will be resolved"

30th October 2017 | Mrs D Sweetmore

"The experience at Holdcroft Hyundai Hanley was great because the purchase and paper work and overall experience was stress free and effortless thanks to james"

30th October 2017 | Mr S Jones

"The experience at Holdcroft Hyundai Hanley was great because they were not pushy or arrogant, simply dealt with the deal in a straightforward,respectful and easy manner."

26th October 2017 | Mr R G

"Customer service staff were friendly but there were a few minor issues with the car such as stains on seats, 10 chips and scratches on exterior paintwork & roof rack cap missing which I felt should have been dealt with before hand over."

20th October 2017 | Mr N Warmington

"The experience at Holdcroft Hyundai Hanley was great because the staff were extremely friendly but professional. The range of cars available are amazing."

16th October 2017 | Mr B Wilkes

"I'd recommend Holdcroft Hyundai Hanley because I was able to bring 2 cars to my home for my wife to try out as she was unable to get to the showrooms"

15th October 2017 | Mr C S

"I'd recommend Holdcroft Hyundai Hanley because very friendly everything explained no pushy salesman"

12th October 2017 | Miss M Collier

"I'd endorse Holdcroft Hyundai Hanley because the staff appear to be honest, friendly and knowledgeable. In particular Louise Taylor was very helpful and extremely patient at all stages of the transaction from initial general enquiry, to test drive, through to final completion of sale."

9th October 2017 | Mr C Linsell

"Steve was not pushy at all. Heard horror stories of car salesman/women, who are just after their commission at the end of the month. Didn't get that feeling at all (although he probably was under pressure to get a sale, but we all have to earn our wage...so fair enough). He was very professional. Patient in explaining the finer details of the sale e.g. what was covered in the remaining warranty, and also let me know I would also have breakdown cover (which I was not expecting). Went the extra mile to get the car ready for me the next day to pick up early in the day (he kindly moved his other appointments around a little (much appreciated). Travelled 45miles to get the car, and would be happy to purchase from there again if something came up in the future. p.s. he showed me this ratings page when I was there, and I was more than a little sceptical...but now I know, its genuine. I'm filling this out after a link I received in an email about a week after the purchase. So they are all genuine reviews."

8th October 2017 | Mr M Saeed

"Holdcroft Hyundai Hanley were helpful because I was looked after really well and everything was dealt with really quickly thank you "

29th September 2017 | Mr S Brunsdon

"My experiencei at Holdcroft Hyundai Hanley was cracking because I was dealt with in a very professional manner also any queries I had were quickly dealt with."

27th September 2017 | Mr W Finney

"I was pleased with Holdcroft Hyundai Hanley and would recommend them because The dealership is friendly, proffessional, and applies excellent attention to detail"

25th September 2017 | Mr J Marcheselli

"I'd definitely recommend Holdcroft Hyundai Hanley because the administration and sales staff were exceptionaly professional, friendly and helpful during every visit prior to and after the sale of the car"

25th September 2017 | Mr D Morrisroe

"I'd endorse Holdcroft Hyundai Hanley because they were brilliant "

18th September 2017 | Mr A Cicatello

"I would not recommend Holdcroft Hyundai Hanley because they never get back to you when you have a problem, the problem is not with louise taylor in sales department she was brilliant,the valeters are terrible as well, overall it seem`s once holdcroft has your money they don`t want to be bothered"

15th September 2017 | Mr A Heath

"My experience at Holdcroft Hyundai Hanley was positive because every company should have a salesman like Steve boltwood..fantastic service."

12th September 2017 | Mr C Wright

"Good service and good product."

7th September 2017 | Mrs Y Graham

"I would recommend Holdcroft Hyundai Hanley to friends and family because A very good service..... "

2nd September 2017 | Mr M Harrison

"My experience at Holdcroft Hyundai Hanley was memorable because everything from start to finish was made so easy. I cannot speak highly enough of our experience at Holdcroft Hyundai. The car was perfect and, thanks to Carol, the purchase was stress-free, friendly, thorough and professional. Even in the midst of a busy VIP weekend the whole process was smooth and completed without a hitch Would highly recommend this dealer to anyone without hesitation. Will definitely return."

29th August 2017 | Mr C Evans

"Holdcroft Hyundai Hanley were fantastic because they worked hard to sort out my requests."

21st August 2017 | Mrs R Jenkins

"Holdcroft Hyundai Hanley were great because they provide a good friendly service and the sales people know what they are talking about"

17th August 2017 | Mr S H

"I'd recommend Holdcroft Hyundai Hanley to a friend because staff were very pleasant "

14th August 2017 | Mr T Dean

"I'd recommend Holdcroft Hyundai Hanley to anyone because the cars were great value and the staff were friendly and professional. There was a positive atmosphere among the staff themselves, which is reassuring to an outsider."

8th August 2017 | Mr D Glynn

"The experience at Holdcroft Hyundai Hanley was great because they were open, honest and transparent - excellent customer service"

8th August 2017 | Mr G Rickman

"The experience at Holdcroft Hyundai Hanley was great because everything was dealt with in a caring professional way"

8th August 2017 | Mr D Watson

"Holdcroft Hyundai Hanley were really helpful and I'd recommend them because communication was good and a very smooth transaction"

4th August 2017 | Mrs T

"I had a great experience at Holdcroft Hyundai Hanley because the sales representative Steve Boltwood was fantastic made us feel at home he's truly the very best"

3rd August 2017 | Mr S Egerton

"Holdcroft Hyundai Hanley were great because the sales person was very helpful "

1st August 2017 | Ms P Massey

"I'd recommend Holdcroft Hyundai Hanley to anyone because they were very helpful and courteous "

1st August 2017 | Miss H Q

"I'd definitely recommend Holdcroft Hyundai Hanley because the service is excellent. There was no pressure to buy which was why we made desicion to buy the car. No pushy sales person. Carol sales rep was lovely. Explained our options on finance and looked at getting us deals. We paid cash plus Part exchanged our car and was offered lower rate than what we had been offered with Renault. Carol got us same deal on car from hyundai so we went ahead. Brilliant service One happy customer The only thing I would recommend is have more staff on. While we were there couple people come in but wasn't enough staff to see to them. Poor carol was run off feet "

1st August 2017 | Mrs A Tunnicliffe

"I was happy with the service at Holdcroft Hyundai Hanley because they are friendly,efficient and completely professional in their dealings."

1st August 2017 | Mr I Sutherland

"I would recommend Holdcroft Hyundai Hanley to friends and family because overall the expwas good. Staff were very helpful with the test drives. But my pickup was messy because three people dealt with me, the car was not ready and I was there a long time. When Denise was eventually free she was great and so were the others but it just felt protracted."

27th July 2017 | Mrs B Johnson

"Very good service and great team. I found the sales team very trustworthy, down to earth and friendly. We bought the car sight unseen and received a very generous offer on our trade in Nissan Juke. Would highly recommend Holdcroft Hyundai. "

20th July 2017 | Mr J Sukroo

"I'd definitely recommend Holdcroft Hyundai Hanley because of the excellent service"

18th July 2017 | Mr T Turner

"The experience at Holdcroft Hyundai Hanley was great because the staff are very friendly and explained everything clearly"

6th July 2017 | Mrs P Barlow

"I would recommend Holdcroft Hyundai Hanley to friends and family because the staff are very friendly and they go that extra mile without being pushy.Neil Hibbert who dealt with my sale dealt with everything including Sorting The tax and is even sorting my private number plate and fixing it to my car."

3rd July 2017 | Mrs Deaville

"Holdcroft Hyundai Hanley staff were good because they explained things clearly "

3rd July 2017 | Mr A Wright

"My experience at Holdcroft Hyundai Hanley was memorable because I was given a fair deal on my trade in, and the friendly nothing too Mitch trouble attitude from staff members especially Denise Bithell for finding the car I wanted at the price I was willing to pay."

3rd July 2017 | Mr J Stanaway

"Holdcroft Hyundai Hanley were great because the sales person was professional and respectful throughout the whole procedure."

30th June 2017 | Mrs G Gibson

"I'd recommend Holdcroft Hyundai Hanley to anyone because the sales person we dealt with Neil Hibbert was exceptional, most male salespeople do not speak to wife's only the husbands and totally ignore the wishes of the female Neil has a great presence and respect for the people he is selling too and could not be more helpful if he tried. I would defiantly use and recommend this garage again even though they are 125miles away from where I live, my local Hyundai dealer 32 miles away who I contacted said they would get back to me never did so the car will not be going there for its services. Well done to everyone at this dealership even the young receptionist was happy and welcoming but a great big thank you to Neil"

26th June 2017 | Mrs P Walker

"The experience at Holdcroft Hyundai Hanley was great because the car was exactly like the advert as we had travelled over an hour to view it.Carol the sales lady was very good and went through everything very thoroughly with us.We would buy another car from them in the future thanks again the Hudsons. "

26th June 2017 | Mrs E Hudson

"Holdcroft Hyundai Hanley were really helpful and I'd recommend them because Steve was brilliant, even coming in on his day off. Excellent trade in price for my old car. Best experience I have ever had buying a car. Thank you will definitely be back for my next purchase."

23rd June 2017 | Mrs T Barber

"First class service"

22nd June 2017 | Mrs L Thomson

"I'd definitely recommend Holdcroft Hyundai Hanley because of my experiences"

11th June 2017 | Mr C Worrall

"I had a great experience at Holdcroft Hyundai Hanley because the sale man was friendly patient and willing to go into detail to explain to be the different types of finance on offer and also has sorted out a seat replacement in my car as he noticed a mark before I collected the car "

6th June 2017 | Miss . Davidson

"I would recommend Holdcroft Hyundai Hanley to friends and family because I was satisfied with the quality of service and didn't feel under any pressure to purchase a vehicle "

6th June 2017 | Mr A Stannard

"I was pleased with Holdcroft Hyundai Hanley and would recommend them because the service was friendly, and the staff were real and approachable. I was made to feel comfortable throughout and all options were explained in detail. Will definitely return. "

6th June 2017 | Miss Rivers

"Steve Boltwood the salesman was superb, nothing was too much trouble .He found the car that suited me, and arranged everything without any hassle . Holdcroft Hyundai and their sales team are highly professional and I would recommend them to friends or family"

22nd May 2017 | Mr D Ellis

"My experience at Holdcroft Hyundai Hanley was memorable because it was wonderful easy and pleasant! Excellent service all round!! "

22nd May 2017 | Miss M Johnson

"I was pleased with Holdcroft Hyundai Hanley and would recommend them because they give you time to consider all the options. There is no hard sell and they treat you courteously and listen to your needs and help you to make a decision"

16th May 2017 | Mrs J Greener

"I had a great experience at Holdcroft Hyundai Hanley because every detail of our visit to holdcrofts was dealt with in a very professional and polite manner.Denise Bithil your car sales lady was first class and very helpfull .I am very ,very happy with vehicle purchased and could not fault the service provided"

13th May 2017 | Mrs P Bailey

"I'd recommend Holdcroft Hyundai Hanley "

13th May 2017 | Mr Fenton

"Holdcroft Hyundai Hanley were really helpful and I'd recommend them because they took time out across several visits to ensure I got the car that was best suited to my needs for the best deal. Very friendly staff and totally professional"

12th May 2017 | Mr G Needham

"I'd definitely recommend Holdcroft Hyundai Hanley to friends and family because there was painless car buying. Knew what they offered us for our car, knew the cost of the new one. Exchange done over the phone and collected the car and drove it away."

12th May 2017 | Mr P Clay

"The experience at Holdcroft Hyundai Hanley was good because had to take car back with tyre problem and they sorted it no problem or charge "

3rd May 2017 | Mrs S Gould

"I would recommend Holdcroft Hyundai Hanley to friends and family because I was just happy with everything what steve was doing for us"

3rd May 2017 | Mr J Booth

"Holdcroft Hyundai Hanley were great because The salesman Neil Hibbert completely understood my requirements as I needed this particular vehicle for my bussiness. Having dealt with other dealerships who didn't help me as much as I would expect. Neil went over and beyond I feel to get me the exact car I needed. He seemed to pull out all the stops to get me the exact vehicle and a great deal. Amazing salesman. "

2nd May 2017 | Mr A Barbieri

"I'd suggest Holdcroft Hyundai Hanley to a friend because my and my wife's dealings have been excellent"

2nd May 2017 | Mr C Green

"Because you did what was expected of you and you made the process very easy."

24th April 2017 | Mrs C Jones

"My experience at Holdcroft Hyundai Hanley was positive because very professional not to pushy everything went smoothly. I would highly recommend the dealership."

19th April 2017 | Mr P Jackson

"My experience at Holdcroft Hyundai Hanley was positive because Denise bithell was so lovely to deal with very helpful and patient you are lucky to have her on your Team - thank you so much Denise "

11th April 2017 | Mrs S Meredith

"I was happy with the service at Holdcroft Hyundai Hanley because they managed to get me exactly what I was looking for, explained everything fully to me and were polite at all times, I'm very happy with my car."

5th April 2017 | Mrs S W

"Holdcroft Hyundai Hanley were great because they offered a good deal !!"

5th April 2017 | Mr I Duckworth

"I would not recommend Holdcroft Hyundai Hanley because I think other dealership ships offer better service you just had the right car The deal I agreed was not fulfilled no mats and only half a tank of fuel supplied"

5th April 2017 | Mr S Proctor

"My experience at Holdcroft Hyundai Hanley was positive because all the staff were very friendly and helpful, everything was very organised and completed on time."

4th April 2017 | Mrs S Mack *vip*

"I was happy with the service at Holdcroft Hyundai Hanley because I would have given 10out of 10if the bonnet would shut easily, it took me 2 phone calls and 1 hours before I got the carch to work and then be told that some other buyer s of the i 20 had reported problems, i dont think you should have to release the bonnet from such a high position i its seeems as though it requires grease on catch, which i will try, also have smallchip in paint work, could not get it done immediately as have no polar white paint in stock, touch up? so having to wait till comesin, this is a new car "

4th April 2017 | Mr K Vernon

"My experience at Holdcroft Hyundai Hanley was memorable because the staff were extremely courteous and my sales executive Steve went out of his way to ensure that the car was ready to test drive and drive away then same day. A credit to the company!"

4th April 2017 | Mr B

"My experience at Holdcroft Hyundai Hanley was positive because very friendly staff"

4th April 2017 | Mr S Wilson

"The staff at Holdcroft Hyundai Hanley were good because they were very helpful and the and made the whole experience very pleasant and stress free"

28th March 2017 | Mr A Kirk

"My experience at Holdcroft Hyundai Hanley was memorable because the sale was seamless and went beyond expectations"

20th March 2017 | Mr L Shearer

"The experience at Holdcroft Hyundai Hanley was fantastic because they had what I wanted at a satisfactory price."

20th March 2017 | Mr G Davis

"I'd recommend Holdcroft Hyundai Hanley because I am extremely satisfied with the full package and my experience for the last 5 years"

20th March 2017 | Mrs B

Hyundai Hanley

Hyundai	Hanley
hyundai

This family owned business has steadily grown into what it is today, implementing new ideas along the way and fine tuning the traditional.

Like most family businesses, the Holdcroft Group developed from modest beginnings. In 1966, Terry Holdcroft opened the first business in Hanley, Stoke-on-Trent. It was, and still is, renowned for a warm, friendly and personal service, with an emphasis on customer satisfaction and outstanding value for money.

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96 of Hyundai Hanley customers who bought a vehicle would recommend them to a friend