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100 reviews of Infiniti Newcastle

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Infiniti Newcastle

95

Overall satisfaction

99

Would recommend

"The experience at Vertu Infiniti Newcastle was great because your salesman, Felix Maughan, was professional yet friendly on the telephone prior to collection day keeping me informed of progress and answering queries promptly. I even received a 'see it now video' before collection. I received a warm welcome at Infiniti Newcastle and was able to put a face to the friendly voice. Very impressed with the whole handover experience, the pristine handover area and my beautiful car. "

18th February 2018 | Mrs Louise Floyd

"Vertu Infiniti Newcastle were fantastic because I felt at ease with the experience."

12th February 2018 | Mr Gordon McKie

"I had a great experience at Vertu Infiniti Newcastle because they were very professional at all points and they were very good at communication. After sales has been good so far so no complaints from me in any way."

10th February 2018 | Mr Cory Theophilus

"Vertu Infiniti Newcastle were great because sales and service Staff superb and knew the product inside out.special regards to Gary wakes and Steven stores for being patient and going the extra mile."

9th February 2018 | Mr Alan Morris

"Vertu Infiniti Newcastle were really helpful and I'd recommend them because they provide a friendly, competitive service. They were helpful not pushy, knowledgable but not over the top and gave time and space for me to make up my own mind in my own time. "

31st January 2018 | Mrs Burton

"I would recommend Vertu Infiniti Newcastle to friends and family because friendly and professional. Rang them so many times with queries and it was never a bother. "

29th January 2018 | Mr Alastair Beattie

"I had a great experience at Vertu Infiniti Newcastle because of the overall experience. The sales staff and vehicles are exceptional. Keep up the good work and we’ll keep coming back and recommending you."

29th January 2018 | Mr Michael Pearce

"Vertu Infiniti Newcastle were great because from start to finish the customer service was brilliant. I was always called back and never had to chase them up in anything. "

23rd January 2018 | Mr Eric Potts

"I had a great experience at Vertu Infiniti Newcastle because all the staff from servicing to sales were always helpful and informative every concern was resolved quickly."

19th January 2018 | Mr David Stout

"The experience at Vertu Infiniti Newcastle was great because I never felt awkward asking lots of questions and always felt valued. I was also very impressed that they posted the mats I ordered directly to my home address without asking or charging. Very good coffee too :)"

15th January 2018 | Mr Stuart Marlow

"I was pleased with Vertu Infiniti Newcastle and would recommend them because they were really helpful. My car is great. My girlfriend works at vertu on team valley who recommended me stephanie foster if it wasn't for her and her help I probably would have bought the car I got"

11th January 2018 | Mr Grant Cryer

"I'd endorse Vertu Infiniti Newcastle because I did not feel pressured to buy. I was shown a wide range of vehicles and finance options. The car was handed over on the agreed date and for a used vehicle looked as good as any in the showroom"

10th January 2018 | Mr Trevor Storey

"My experience at Vertu Infiniti Newcastle was memorable because Great car, great price, great service "

8th January 2018 | Mr David Hillam

"Vertu Infiniti Newcastle were really helpful and I'd recommend them because they were very helpful and friendly service. First Class and no complaints."

3rd January 2018 | Mr Andrew Smith

"I would recommend Vertu Infiniti Newcastle to friends and family because they are a good group of staff , with good range of new and used cars at reasonable prices "

1st January 2018 | Mr Adam Buck

"Friendly staff and atmosphere. No pressure sales approach."

30th December 2017 | Mr S

"The experience at Vertu Infiniti Newcastle was fantastic because the staff were friendly "

29th December 2017 | Mrs G

"Vertu Infiniti Newcastle were great because they have excellent value for Money Card and very professional staff. "

28th December 2017 | Mr John Symons

"its A top quality car I’m very happy with it & I would recommend it to friends however not sure any would be willing to do the journey down to Newcastle I travel a lot so no issues but I’m sure most would buy local I decided that’s what I wanted so was prepared to travel for it Others probably would want an easier transaction"

27th December 2017 | Mr Kenny Yuill

"My experience at Vertu Infiniti Newcastle was cracking because. The staff sales after sales and service are very professional and helpful. "

12th December 2017 | Mr Nigel Gary Ball

"I'd recommend Vertu Infiniti Newcastle to anyone because the cars are top class, the sales staff are very friendly and knowledgeable and overall it was a very pleasant and stress free experience "

11th December 2017 | Mr Bryan Lewis

"I'd definitely recommend Vertu Infiniti Newcastle to friends and family because of the friendly professional easy to talk to staff, and the cars are great, value for money. "

7th December 2017 | Mr David Byers

"I'd definitely recommend Vertu Infiniti Newcastle because they seem very helpful"

5th December 2017 | Mr Paul Sampson

"My experience at Vertu Infiniti Newcastle was positive because every member of the team at the dealership from the receptionist, sales team and general manager made me feel special and the whole experience was a joy as a consequence of their total professionalism. "

4th December 2017 | Mr Harold Greenwood

"I'd recommend Vertu Infiniti Newcastle to a friend because its a very good car"

2nd December 2017 | Mr Walter Bruce

"The staff at Vertu Infiniti Newcastle were good because they were the perfect balance of friendly and approachable with professional and knowledgeable. At no point did I feel pressured or like I was being "managed". From the receptionist to the salesman who helped me I was made to feel looked after but I also was able to relax and do things the way I wanted to."

30th November 2017 | Mr Paul Dickinson

"I'd endorse Vertu Infiniti Newcastle because the new infini is built in the North East and rivals many other more expensive models in its class, providing real value for the price."

30th November 2017 | Mr H

"Vertu Infiniti Newcastle were really helpful and I'd recommend them because of the salesman Felix who was really helpful through out "

29th November 2017 | Mrs Janet Davies

"My experience at Vertu Infiniti Newcastle was cracking because had a great salesman Russ knew all about the car and no pressure to buy the car and got a good deal definitely buy another car from there "

23rd November 2017 | Mr Paul Timney

"I was happy with the service at Vertu Infiniti Newcastle because they were helpful, courteous and honest "

22nd November 2017 | Mr Peter Hope

"Vertu Infiniti Newcastle were great because they looked after all my needs and wishes regarding buying a new car "

15th November 2017 | Mr Carl Sharp

"Vertu Infiniti Newcastle were fantastic because there were no pushy salesman pouncing on you like other dealers, it took me a few days to decide what to do yet I never felt pressured into buying the car, so glad I did though"

11th November 2017 | Ms Tracey Bradbury

"I'd endorse Vertu Infiniti Newcastle because the staff are fantastic and friendly "

9th November 2017 | Miss Lynsey Smith

"The experience at Vertu Infiniti Newcastle was great because there was no pressure selling everything was explained well "

5th November 2017 | Mr Matthew Oughton

"Staff very efficient and polite"

16th October 2017 | Mr John Harper

"I'd recommend Vertu Infiniti Newcastle to anyone because the friendly staff take there time to make sure the customer is getting exactly what they came for."

15th October 2017 | Mr Stephen Hetherington

"My experience at Vertu Infiniti Newcastle was cracking because they went beyond what I expected of them."

14th October 2017 | Mr Stephen W

"I'd definitely recommend Vertu Infiniti Newcastle because the cars are brilliant the salesman was excellent "

12th October 2017 | Mr Brian Perry

"I'd definitely recommend Vertu Infiniti Newcastle to friends and family because the cars and deals on offer are excellent and no complaints about the service from all the staff I met, even Gary who was on his last day."

11th October 2017 | Mr Gordon Scott

"Vertu Infiniti Newcastle staff were good because I received a professional and unpressured service."

4th October 2017 | Mr Antony Swalwell

"Vertu Infiniti Newcastle staff were good because very helpful and quick handover "

3rd October 2017 | Mr David Miller

"Vertu Infiniti Newcastle were great because friendly, very helpful, explained everything clearly and made the whole process very straight forward. "

27th September 2017 | Mr S

"I'd recommend Vertu Infiniti Newcastle to anyone because they are customer orientated, friendly, not pushy but more importantly they sell Infiniti cars."

27th September 2017 | Mr Michael Clarke

"The experience at Vertu Infiniti Newcastle was great because exchanging my old car for a new car, the exact make and model I was looking, for was a simple straight forward process."

21st September 2017 | Mr Ranald Milne

"I'd suggest Vertu Infiniti Newcastle to a friend because the vehicles are excellent value for money and the staff are very professional and helpful."

14th September 2017 | Mr Steven Robinson

"Vertu Infiniti Newcastle staff were good because they are very polite and customer friendly. I'm recommending infinity for anyone. "

8th September 2017 | Mr Prageeth Pasyala

"I'd recommend Vertu Infiniti Newcastle because the cars are quality and the sales staff are the cherry on top if the cake, a big thank you to everyone at infiniti Newcastle."

29th August 2017 | Mr Stephen Fraser

"I'd recommend Vertu Infiniti Newcastle to anyone because of a unique product range and the service was great"

29th August 2017 | Mr Ian Staines

"Vertu Infiniti Newcastle staff were good because they were friendly helpful and allowed time for me to make the correct decision on the car and financial aspects, very satisfied with all the service given."

23rd August 2017 | Mr F

"I'd definitely recommend Vertu Infiniti Newcastle to friends and family because I found them to be clear in what they had to say and not over powering in trying to force a sale on you "

22nd August 2017 | Mr John Shaw

"I would recommend Vertu Infiniti Newcastle to friends and family because I was not pressured by sales staff. They did a good job organising the deal quickly and simply with good service packages for the car longer term."

15th August 2017 | Mr H

"The experience at Vertu Infiniti Newcastle was great because all my needs were fulfilled "

15th August 2017 | Mr Daniel Birkbeck

"I'd recommend Vertu Infiniti Newcastle because the service I received was excellent and professional . I would like to pay a special mention to the sales man looking after me , Russell Hilderbrand he went out of his way to assist me with my private Reg transfer process . Very professional I highly recommend this dealership no hesitation "

1st August 2017 | Mr Thomas Armes

"I would recommend Vertu Infiniti Newcastle to friends and family because their 100% professionalism and customer care is phenomenal. The salesman Michael Reed couldn't have been more helpful "

18th July 2017 | Mrs Margaret Shuttleworth

"The staff at Vertu Infiniti Newcastle were good because they are completely customer focused. Michael Reed (sales person I dealt with) couldn't have been more helpful. He went above and beyond to try and find me a car that was right for me and I couldn't be happier with his help. He is an asset to Vertue as he is not only customer focused but knows his stuff too! I have recommended to all my friends that they should pay Infiniti Newcastle a visit."

13th July 2017 | Miss Claire Gribbin

"I'd endorse Vertu Infiniti Newcastle because of the superb help and guidance given to me by sales executive Ed Curran. Ed is immensely knowledgeable and enthusiastic about these cars and goes the extra mile to help you get to know your new car. Ed and the team can be very proud of the car they presented to me and I'm very proud to drive it. If I ever stop smiling and want to change motors then Ed and the team are who I'll go straight to. Thanks a million guys. "

26th June 2017 | Mr Richard Pattison

"I'd recommend Vertu Infiniti Newcastle to a friend because the car was decently priced and I made use of a bank holiday offer of £1000 off any used cars so this allowed me financially to buy the car. "

18th June 2017 | Miss Karen Carnaffin

"Vertu Infiniti Newcastle staff were good because I have already done so.My niece bought one after I showed her.I will continue to do so well done everyone"

8th June 2017 | Mr Stephen Rea

"The experience at Vertu Infiniti Newcastle was great because great service in a great environment Russell the sales consultant was first class"

5th June 2017 | Mr Tom McVeigh

"I'd recommend Vertu Infiniti Newcastle to a friend because I received the best service I have ever received from àny retail outlet/shop/ car dealership in over 30 yrs experience."

1st June 2017 | Mr David Turner

"Vertu Infiniti Newcastle were great because they were honest and a pleasure to deal with. Very polite and helpful. Nothing was too much trouble. I've bought alot of cars in the past and this was bh far the best dealership I have dealt with. Thank you"

25th May 2017 | Mrs Sharon Messenger

"My experience at Vertu Infiniti Newcastle was positive because the salesman was very calm and not pushy , Russell was great "

19th May 2017 | Mr Ian Charlton

"The experience at Vertu Infiniti Newcastle was fantastic because itcwas personal and genuine."

15th May 2017 | Mrs Caroline Rogers

"The experience at Vertu Infiniti Newcastle was good because during the purchase I was contacted and let know exactly where we were at every step of the way, from initially agreeing to buy to hand over of the keys - buying my Infiniti Q30 was the easiest and most pleasurable, it was also handled in the most professional way I'd ever seen during the purchase of any vehicle I've made. "

15th May 2017 | Mr Pay

"Vertu Infiniti Newcastle staff were good because they were easy to deal with. I have had bad experiences with other dealerships therefore was apprehensive going on my own. However, Russ was great and I left with a car I love! "

15th May 2017 | Miss Shelufa Farchu

"I'd recommend Vertu Infiniti Newcastle to anyone because the value for money is impeccable. I usually get itchy feet with cars pretty quickly but can't see myself not wanting an Infiniti again next time. Has been a few delays with paper work/spare key/part delivery, however none of which was the Newcastle branch team's fault and they certainly helped me with all as much as possible and kept in regular contact. Gary Wake in particular was great throughout the whole process. When needing a bulb changed, it was disappointing to be told that the service department was only open Monday - Friday, 9-5, not ideal for anyone with a full time job. However, Steve from the service department went out of his way to stay back way past 6:30 and do this for me. "

15th May 2017 | Miss Linda Marshall

"I'd definitely recommend Vertu Infiniti Newcastle because the site and salesperson were excellent. I prearranged a test drive, two of the wheels had been curbed and these were repaired. Car had been serviced and cleaned. Salesman Russell explained all the controls, let me look at the car in the handover area. I did not need finance as I was paying cash with part exchange. The whole process was excellent, no problems at all."

10th May 2017 | Mr Alan Black

"I was pleased with Vertu Infiniti Newcastle and would recommend them because the product and service are both excellent"

4th May 2017 | Mr Paul Kelly

"Vertu Infiniti Newcastle were really helpful and I'd recommend them because such a great easy deal by EDDY thanks"

2nd May 2017 | Mr Malcolm Coe

"The staff at Vertu Infiniti Newcastle were good because they were friendly, truthfull, knowledgeable, site easy to get to"

19th April 2017 | Mrs patricia Brown

"I'd definitely recommend Vertu Infiniti Newcastle to friends and family because the customer service was exceptional, friendly, polite & knowledgable."

18th April 2017 | Mr Neil Banks

"I was pleased with Vertu Infiniti Newcastle and would recommend them because They Offered Me A First Class Service And The Car Was Excellent Value For Money "

18th April 2017 | Mrs Mary Donnelly

"The experience at Vertu Infiniti Newcastle was fantastic because from the outset they asked what type of car I was looking for, they understood our family needs and recommended the best options, once we had decided on the right model, the salesperson understood and explained the difference between each model and features. The car suits our needs perfectly, would certainly recommend infiniti newcastle to all our friends and family."

13th April 2017 | Mr Jonathan Turner

"I'd definitely recommend Vertu Infiniti Newcastle to friends and family because the staff at infiniti were friendly, appreciative of our needs and listened to our issues when purchasing. They did their best to accomodate us and made the process easy. Very happy wth my 'new' used car. Thanks to gary and the staff at infiniti"

5th April 2017 | Mrs Lisa Hogg

"I was pleased with Vertu Infiniti Newcastle and would recommend them because from beginning to end they were a pleasure to deal with and the car was as described and everything I'd hoped for. "

30th March 2017 | Mr Mark Gorham

"The staff at Vertu Infiniti Newcastle were good because they treat you the way you want to be treated"

28th March 2017 | Mr Gerard Burns

"I was pleased with Vertu Infiniti Newcastle and would recommend them because of the friendly non pushy sales team. Very easy to talk to and everyone so helpful especially Gary who took us out on the test drive which was more than just around the block and then sorted everything out. For once a real pleasure to buy a car!!!"

21st March 2017 | Mr Peter Shotton

"I'd suggest Vertu Infiniti Newcastle to a friend because of how i was treated compared to past dealership experiences. Sales person was down to earth and very helpful and answered any question i asked."

17th March 2017 | Mr Kevin Mothersdale

"My experience at Vertu Infiniti Newcastle was positive because their approach to car sales is friendly and professional, no hassle and no pressure, just a genuine good deal and service."

16th March 2017 | Mr Graham Bateman

"I was happy with the service at Vertu Infiniti Newcastle because the service/salesman (Michael) was very professional without pressure to purchase."

13th March 2017 | Miss T

"I'd suggest Vertu Infiniti Newcastle to a friend because the​ cars are quality & very well priced"

13th March 2017 | Mr John Parker

"I'd recommend Vertu Infiniti Newcastle because great service from staff ,hassle free"

8th March 2017 | Mrs Lisa Mccabe

"My experience at Vertu Infiniti Newcastle was memorable because everything was dealt with in a smooth, professional manner."

6th March 2017 | Mr Geoffrey Dodd

"I'd definitely recommend Vertu Infiniti Newcastle to friends and family because the entire experience was excellent"

6th March 2017 | Mr Paul Keighery

"I'd recommend Vertu Infiniti Newcastle to anyone because I wasn't pressured into buying a car, and the salesman Michael Reed was the perfect gentleman throughout the whole experience.."

3rd March 2017 | Mr Keith Nichols

"I'd definitely recommend Vertu Infiniti Newcastle because it's a great dealer ship "

2nd March 2017 | Miss Megan Wealleans

"I would not recommend Vertu Infiniti Newcastle because I traveled 200 mile to a precooked appointment to get told that the vehicle was not ready and still in preparation, we was asked would we go for breakfast and come back at 11 o'clock, in or return the sales person was with another customer, an hour and half later we went on a test drive and purchased the vehicle, I asked the salesman if all the paperwork was present and correct including the mot only to receive a phone call 2 days later to inform myself that the car was only booked in for its mot on that day and had left the dealership without the mot but they would arrange for a dealership closer to myself to contact me so I could take the vehicle in to get its mot done. I'm now in my 3rd week and still waiting to be contacted, I have had numerous phone calls from the dealership were the car was purchased saying that someone is going to contact me regarding booking my vehicle in but no one ever has I also have a service indicator warning on the dash that appeared which was never reset when the dealership serviced the vehicle. Up to now the after sales experience is very disappointing and disheartening just full of empty gestures and promises that hasn't materialised ."

27th February 2017 | Mr Gary Crompton

"I'd recommend Vertu Infiniti Newcastle because of the experience i had was so warm and friendly throughout the purchasing process "

27th February 2017 | Mr Garry Briley

"I'd definitely recommend Vertu Infiniti Newcastle because the purchase experience was second to none. Although I was purchasing a nearly new vehicle I was treated as if I was purchasing an expensive brand new car. Made me feel special and that my purchase meant something. Well done to everyone concerned."

25th February 2017 | Miss Amii Turnbull

"I'd recommend Vertu Infiniti Newcastle to anyone because the salespeople were very friendly, and I was happy with both the price of my new car and the trade-in value I received for my old car. "

16th February 2017 | Mr Peter T

"Vertu Infiniti Newcastle staff were good because they identified my needs quite quickly and were ready to find the deal that met my requirements"

14th February 2017 | Mr Terence Flinn

"Vertu Infiniti Newcastle were helpful because they maintained the price for part ex that I was given prior to visiting site which was a fair price. Whilst they had products to sell such as finance, warranties, Diamond Brite etc, they explained the benefits but accepted my decision not to proceed with no hard sell."

13th February 2017 | Mr Andy Oliver

"Vertu Infiniti Newcastle were great because they didn't pressure me into buying. They were very welcoming friendly and explained everything to me in great detail. The car was immaculate when I picked it up inside and out. I did recommend them to my boyfriends grandparents who have now purchased a brand new top of the range Infiniti car!!"

27th January 2017 | Miss Lindsay Kane

"I'd recommend Vertu Infiniti Newcastle because they were knowledgeable, friendly and went out of their way to help me with the purchase and make sure all aspects of the sale were explained and that it was what I was wanted."

13th January 2017 | Mr O

"Vertu Infiniti Newcastle were really helpful and I'd recommend them because I got the car that I wanted at a great price and the service was fantastic."

13th January 2017 | Mr Finan

"I was overall pleased with Vertu Infiniti Newcastle although after sales service has been disappointing. I reported a possible problem with the car, albeit minor, was promised a callback which never came. It's a shame as service levels up till then had been great."

10th January 2017 | Ms Mosley

"I'd recommend Vertu Infiniti Newcastle because simply i got what i came for without the hassle."

9th January 2017 | Mr Stephen Cramman

"My experience at Vertu Infiniti Newcastle was memorable because Friendly, knowledgeable staff, no pressure."

7th January 2017 | Mr George Coxon

"I would recommend Vertu Infiniti Newcastle to friends and family because the service was excellent"

7th January 2017 | Mrs Jan O'connor

"I'd endorse Vertu Infiniti Newcastle because Michael looked after me so well. He picked me up from from the airport on his day off to take me to the dealership and make sure I was happy with the car I was collecting. Everything ran smoothly and car was exactly as described. I cannot speak highly enough of him and the service provided, thank you very much."

4th January 2017 | Mr Samuel L

Infiniti Newcastle

Infiniti NewcastleInfiniti Newcastle
infiniti

Bristol Street Motors is one of the largest motor retailers in the UK, and it offers a wide selection of new and used cars for sale at its many dealerships across the country. The dealership group prides itself on generating a high volume of sales each year which are a result of its excellent customer service. Whatever your requirements, Bristol Street Motors offers a team of dedicated sales executives who are approachable, knowledgeable and willing to help.

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99 of Infiniti Newcastle customers who bought a vehicle would recommend them to a friend