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These reviews were collected by JudgeService.com, an independant car dealer review website.
"I would not recommend Farnell Jaguar Leeds because they cannot manage to reply to an email in less than 4 weeks. "
"My experience at Farnell Jaguar Leeds was memorable because of Phil Kelley, who was a pleasure to deal with-extremely helpful-all questions answered-and charming with it. "
"I'd definitely recommend Farnell Jaguar Leeds because they had plenty of choice and the sales team were most attentive"
"I'd definitely recommend Farnell Jaguar Leeds because great service with a competent sales staff. "
"I'd recommend Farnell Jaguar Leeds to a friend because the honesty and friendly attitude of Lawrence Johnson in the sales department was excellent."
"My experience at Farnell Jaguar Leeds was cracking because east to talk to"
"Farnell Jaguar Leeds were fantastic because they too the time to cover all the aspects of the car, the test drive, finance and handover making in a pleasurable experience and was helped by Arran Jeffrey's who covered all the bases."
"The experience at Farnell Jaguar Leeds was OK"
"Farnell Jaguar Leeds were great because quality service and attention to details "
"Farnell Jaguar Leeds staff were good because, I have purchased quite a few cars in the past and have always been disappointed by the overbearing and sometimes arrogant attitude of the salesperson. Arran Jeffrey, the salesperson who attended me was an absolute gentleman in every way. He was courteous, extremely well informed and went out of his way to explain everything in as much detail as I requested. As a retired Senior Manager within the Health Service, I was very impressed with this young man was displayed a maturity well beyond his years, a man who I would have been very happy to have in my employ. He was a true ambassador for Farnells and it was ultimately because of him and his approach that I really enjoyed my whole experience in purchasing my new car. If all your sales team are of this ilk then I would be very happy to recommend your service to all my family and friends. A truly great experience! "
"I would not recommend Farnell Jaguar Leeds because The worst experience I have ever had in a dealership. I Was told to come back when not busy on another day! So I then booked an appointment at 2pm for another date and it was 45 mins before anyone came over and when they did I was told to come back in another hour! Finally I was seen too. I then speced the car and was told I would have some monthly figures “tomorrow at 11am” . I had no call or figures . I then proceeded for the next 4 days to try gain some interest and was told I’d be called back etc despite countless calls nobody’s has got back to me with anything ? I am actually unable to buy a car from you due to the fact no one is actually interested in selling me one. This experience could have not have been worse . "
"My experience at Farnell Jaguar Leeds was cracking because I was kept informed of progress all the way through my purchase. Mohammed and the rest of the team took a real interest in me and always kept in touch. On the day of handover they took their time, didn't rush me and made me feel welcome. Top marks! "
"I'd definitely recommend Farnell Jaguar Leeds to friends and family because the level of service was excellent from the moment of arrived at the dealership to when I collected the vehicle. The individuals I deal with were very welcoming, friendly and professional and I did not feel unduly pressurised. "
"I was pleased with Farnell Jaguar Leeds and would recommend"
"Farnell Jaguar Leeds were great received excellent level of service from Mr Gary McQueen from initial phone contact to handover. Courteous, efficient and knowledgable. Very impressive showroom with very friendly staff. "
"I would not recommend Farnell Jaguar Leeds because of the afore mentioned reasons."
"I'd recommend Farnell Jaguar Leeds to a friend because dan sales person"
"The experience at Farnell Jaguar Leeds was fantastic because they were very professional and knew the details of the car "
"Farnell Jaguar Leeds were helpful because from first looking at the car to collecting it was a profoundly moving experience"
"My experience at Farnell Jaguar Leeds could have been better because it took nearly 2 hours to be given a trade in value.Completely wasted afternoon."
"Farnell Jaguar Leeds were helpful because they showed a genuine interest. "
"I had a great experience at Farnell Jaguar Leeds because the salesman was consistently polite, delivered a customer service that was exceptional and bent over backwards to help. The overall experience was sadly letdown to some degree by having to return the car within a week for a TPWS reset and a oil dilute service. These items should have been dealt with by the pre delivery inspection within the service dept. Had the salesmen not have been exceptional with his professionalism and helpful attitude I would have been left dissatisfied by this issue. I considered the volume of paperwork concerning the new vehicle to be excessive in relation to bolt on products, to the point it was overwhelming. Finally I hope my salesman, Gary, is recognised for his outstanding attitude and professionalism."
"I'd recommend Farnell Jaguar Leeds to a friend because they took time to sort problems left by previous sales staff"
"Farnell Jaguar Leeds were great because the quality of the salesperson and friendly atmosphere throughout"
"The experience at Farnell Jaguar Leeds was great because it was hassle free"
"The experience at Farnell Jaguar Leeds was great "
"I'd recommend Farnell Jaguar Leeds to a friend because they were very professional and displayed an excellent level of customer care & service."
"My experience at Farnell Jaguar Leeds was cracking because I was dealt with above and beyond. Arran did more than he could to help me with my purchase. Even during days off he said I could contact him with regards to anything I might need. "
"I'd recommend Farnell Jaguar Leeds to anyone because they were very efficient and helpful."
"I'd suggest Farnell Jaguar Leeds to a friend because they provide an excellent quality service!!"
"My experience at Farnell Jaguar Leeds could have been better because I was passed to too many personnel having to explain my requirements on 3 separate occasions with poor results."
"Farnell Jaguar Leeds were helpful because they knew their product and listened to our requirements"
"The staff at Farnell Jaguar Leeds were good because Mohammed is a great guy!!!!!"
"Farnell Jaguar Leeds were great because the whole experience from start to finish was catered to a very high standard with a wow factor at the end started the day with a smile and end the day with a big grin"
"I'd recommend Farnell Jaguar Leeds because I received an amazing customer experience from Lawrence and his colleagues who went the extra mile for us."
"I would not recommend Farnell Jaguar Leeds because the lie a lot and wasted a lot of my time"
"please and very happy couldn't fault them. Very happy with Jane Salesperson"
"My experience at Farnell Jaguar Leeds was cracking because the team were very helpful, knowledgeable and friendly. "
"I am a Jaguar/Land Rover enthusiast and the overall experience at Farnell Leeds was above average with no sales pressure."
"I was happy with the service at Farnell Jaguar Leeds because they tried to arrange a best deal possible and always kept in touch with progress"
"My experience at Farnell Jaguar Leeds could have been better because I felt it could have been a more welcoming experience but I was left to my own devices, had to seek out assistance despite people being free and felt like I didn't get an enthusiastic or informative response. "
"I'd recommend Farnell Jaguar Leeds to a friend because great customer service."
"My experience at Farnell Jaguar Leeds was positive because the facility was excellent and James (Sales) was knowlagable and very helpful"
"Farnell Jaguar Leeds were great because nothing to add! WANTS TO BUY NOW IF AVAILABLE!"
"I was happy with the service at Farnell Jaguar Leeds because the salesman i dealt with was brilliant, very welcoming and professional "
"My experience at Farnell Jaguar Leeds was memorable because from entering the billing to leaving I was well treated the dealership is of a very high standard as are the staff. I could not fault the company it's service or employees in any way. And I bought the car I had driven 70 miles to see. Thank you Farnell Jaguar you have everything right."
"I'd recommend Farnell Jaguar Leeds because I felt like I got a really tailored personal service that dealt with my needs, Lorna was great, made sure I understood everything before I committed and overall it felt like a great experience. "
"The staff at Farnell Jaguar Leeds were good because all very professional people "
"Farnell Jaguar Leeds were really helpful and I'd recommend them because the personal service I received from Sarah the sales person was more than expected or experienced previously at other dealerships."
"I'd recommend Farnell Jaguar Leeds to a friend because from first contact to driving the car from the dealership I felt all conversations were professional, friendly, informative and as it was my first cash buy of a JAGUAR I did not feel under any pressure to complete the deal until I was absolutely ready."
"I'd recommend Farnell Jaguar Leeds to anyone because Simon Lewis stood out as being the perfect gentleman and rather than selling me a car, he helped me find the perfect vehicle for my needs."
"I would not recommend Farnell Jaguar Leeds because I was asked to visit by Farnell Range Rover to look at a swap for my Range Rover that has issues and they wasted hours of my time I will not get back One part of the business dosnt know what the other is doing so save yourself time and haste and visit another car dealership not run by farnells "
"The experience at Farnell Jaguar Leeds was fantastic because from start to finish they go out of their way to make buying a car special.The salesman was first class"
"I would not recommend Farnell Jaguar Leeds because it caused me too much chasing to get things as was promised"
"The experience at Farnell Jaguar Leeds was good because the whole experience was extremely professional yet personal. All the staff from reception, catering to sales respresentatives were all friendly and very helpful. The whole experience was a pleasure and I would highly recommend Leeds Farnell to all my friends and business colleagues. I can honestly state that this is by far the best show room I have been in and would certainly go back when looking to purchase another vehicle!"
"I was happy with the service at Farnell Jaguar Leeds because they were very prompt at getting back to me and regularly got in touch."
"I'd recommend Farnell Jaguar Leeds to anyone because Terrifc show room great staff no pressure over all a pleasant experience "
"Farnell Jaguar Leeds were fantastic because they are very professional."
"Farnell Jaguar Leeds were helpful because they sorted me out with the car i needed"
"The experience at Farnell Jaguar Leeds was great because - pleasant experience- very well looked after by John Evans- nothing was too much trouble for him"
"I'd recommend Farnell Jaguar Leeds to a friend because their choice of vehicles is first class. I purchased this vehicle remotely over Internet / telephone with Daniel Seabourne and when it was delivered to my door by Keith I was delighted, it was just as promised. I could not fault Farnell Jaguar for the quality and presentation of my vehicle. The staff were excellent, always putting my needs first. Thank you. "
"I'd definitely recommend Farnell Jaguar Leeds to friends and family because state of the art dealership with friendly professional staff"
"Farnell Jaguar Leeds were great because they provide a professional and friendly service. "
"I'd definitely recommend Farnell Jaguar Leeds because the quality and professional level and knowledge of your staff."
"The staff at Farnell Jaguar Leeds were good because they realy try to help."
"I'd definitely recommend Farnell Jaguar Leeds because albeit we are having problems with the car we purchased the overall experience & service we received from Dan Seabourne (even though it was only his 2nd week) was second to none."
"Farnell Jaguar Leeds were great because of the attention to detail, Sarah the salespersons help and the lovely food & drink in the café whist perusing cars !"
"Jaguar XF less than 20000 miles under £25k. Would rather not have black or blue. Customer is struggling to access the used car page on the website. Car that the customer test drove was lovely however no rear camera. "
"First class service from start of talks to purchase and delivery"
"Farnell Jaguar Leeds were helpful because no problems"
"My experience at Farnell Jaguar Leeds was cracking because friendly accommodating staff that explained everything and nothing was too much trouble. Thanks again Dan, Michael and Keith."
"Farnell Jaguar Leeds staff were good because they were extremely patient in waiting for me to resolve an issue with my car and did not apply undue pressure for the sale. Kieron was very courteous and even drove all the way to South Wales from Leeds and had enough energy left to explain all the paperwork and process in detail "
"I'd suggest Farnell Jaguar Leeds to a friend because we really liked Andrew Turnbull he was very informative, pleasant and Andrew and the other members of staff we met made us very welcome"
"Nothing - the customer went to the dealership as he had a service done there - he was looking to change his car as it is on lease but it will be being changed in the next 3 months as he has reached his mileage limit - he currently has a range rover evoque "
"I was pleased with Farnell Jaguar Leeds and would recommend them because the patience and knowledge of the sales person Ben Thompson who I fell explained very patiently and clearly all my buying options and as a result I was finally very satisfied with my chosen vehicle and buying option"
"the customer has made an online enquiry but has not had anything back from the dealership and he is actively looking to buy the Jaguar F-Pace and would like a call from the dealership ASAP "
"I was pleased with Farnell Jaguar Leeds and would recommend them because from walking in the door your made to feel welcome - nice large dealership - a relaxing place to be - drinks and food offered while you discuss your requirements- the team make you welcome - unlike local dealerships where there is simply a coffee machine - lots of cars on site and they treat you like one of their own - "
"I had a great experience at Farnell Jaguar Leeds because we were treated with respect and with courtesy. The experience when we picked the car up was very special. The bay and the unveiling made it a memorable experience and was a great introduction to Jaguar particularly as it was a used car we bought. Excellent Regards Ian "
"Farnell Jaguar Leeds staff were good because they were clear and welocoming when I arrived at the site to pickup my car"
"Farnell Jaguar Leeds were great because the whole buying experience was a joy. I have purchased over 10 Jaguars from many different dealers. Farnell Jaguar Leeds now top my list of Jaguar dealers. Best ever. A special thankyou to Kieron O'Brien and Keith Nairn. What a team!"
"Farnell Jaguar Leeds were great because no pushy sales people and a helpful team."
"Nothing - the customer went to the dealership and looked at the cars and deals available - he has since bought a bmw x5 and is happy - he went to BMW as they offered a better deal "
"Nothing - the customer is making initial enquiry's on a few different cars and he had a drive in the jaguar XKR at the weekend that he will be thinking about viewing - he was happy with the customer service at the dealership"
"Nothing - the customer went to the dealership and was happy with the service - she went to BMW as she already had an X5 and decided to stick with what she had"
"Nothing - the customer went to the dealership because of a previous purchase - they had a good experience but have bought a BMW 5 series as they have had BMW's in the past - they are happy with the car"
"Nothing - initial enquiry on the jaguar I-Pace "
"Nothing - the customer called the dealership as an initial enquiry - he liked the vw tiguan and has decided to purchase that. He was happy with the customer service"
"the customer went to the dealership after calling the dealership in feb - it took 3 weeks for the dealership to come back to him - then they could not find the car that he wanted - he would not recommend because the salesman never got back to him "
"Nothing - the customer took his car to the dealership for a service , he was happy with the service he received and would recommend the dealership "
" nothing - the customer called the dealership to enquire about a price on the jaguar XF - the dealership in Huddersfield offered a better deal - he will be looking too change his car in 2019 now and will be looking into the electric car "
"Nothing - the customer went to the dealership to look at the f-type s 3 ltr - he currently has a discovery 5 on order but is considering cancelling the order as he was so impressed with the dealership - he is currently getting his finances sorted and will be returning to the dealership. A very impressed customer "
"My experience at Farnell Jaguar Leeds was positive because the salesman was very personable and not too pushy. The hospitality whilst waiting was great too. Farnell Leeds definitely know how to treat their customers."
"I was happy with the service at Farnell Jaguar Leeds because I felt my custom mattered."
"Farnell Jaguar Leeds were fantastic because they made the whole experience of buying my car special , we travelled from Hertfordshire to pickup the car and it was so worth it the showroom is huge and full of all the models presented perfectly , then came the hand over of our car which was parked in a individual studio and was unveiled by Kevin who went on to take pictures of us with our car, the car was then taken outside where Kevin explained everything we needed to know about our car , it helps when buying a car to deal with someone as experienced as Kevin and the nicest car salesman I have had the pleasure of dealing with. We were even given drinks and cakes for our journey home. Thanks Kevin . "
"Farnell Jaguar Leeds were great because ..Primarily i was made to feel welcomed and relaxed, which allowed me to concentrarte on the deal.Sarah, who initially dealt with me was informative and obliging and at no time did i feel under pressure or rushed. it was refreshing to get the impression when buying a car that the sales person actually had my requirements as a priority. "