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These reviews were collected by JudgeService.com, an independant car dealer review website.
"The staff at Lookers Jaguar West London were good "
"I'd recommend Lookers Jaguar West London to anyone because of Simon Dhillon, very helpful and sales person with the customer in mind first."
"I'd recommend Lookers Jaguar West London to a friend because the whole buying experience was so easy. Yong was very professional yet very personable at the same time. The gifts for the kids were a particularly nice touch and they loved the unavailing. Never for a moment I felt Yong was trying to sell me anything and yet I’d be more than happy to buy what ever he was selling. The same applies to Ivan with whom I negotiated the sale if you can call it that......a very civil conversation and ten minutes later a deal was struck. Apologies for not remembering her name but the young lady (still at Uni if that helps) who had a very in depth conversation with the rest of the family was a credit to Lookers."
"I was pleased with Lookers Jaguar West London and would recommend them because the welcome and service that I got was excellent. Jay found me a car in my budget and "
"My experience at Lookers Jaguar West London could have been better because there was some snagging with one of the tyres and the store manager didn't think it was an issue, plus the car wasn't taxed and I didn't know about this"
"My experience at Lookers Jaguar West London could have been better because the service was non-existent!"
"My experience at Lookers Jaguar West London could have been better because the customer service was terrible. Purchasing a car is a massive investment for me, and was my first time looking at Jaguar. i would not visit this showroom again "
"The experience at Lookers Jaguar West London was fantastic because the handover of the vehicle was overwhelming and unexpected."
"I would not recommend Lookers Jaguar West London because they do not value customer service and do not deliver on promises "
"I would not recommend Lookers Jaguar West London because the intention is not good to rectify the fault in the car. "
"I was happy with the service at Lookers Jaguar West London because the customer service, honesty and vehicle were all excellent"
"I'd recommend Lookers Jaguar West London because they made my purchase easy and enjoyable."
"Lookers Jaguar West London were helpful because nothing to add."
"I'd definitely recommend Lookers Jaguar West London because vast amount of cars to choose from,no pressure sales executives,I had a 9 hour round trip to purchase my car,well worth it!"
"My experience at Lookers Jaguar West London was cracking because the service given from start to finish was excellent "
"I'd recommend Lookers Jaguar West London to anyone because Leone was a great sales professional who always kept me up to date on my car search and really came through with a great car at the right price"
"I would recommend Lookers Jaguar West London to friends and family because The staff were very polite and helpful the new offices are excellent could nor fault them "
"I'd definitely recommend Lookers Jaguar West London because Jay Patel is very good at his job and I would recommend him to anybody."
"I would not recommend Lookers Jaguar West London because it would only perpetuate awful showrooms full of '70s style staff/selling. Love the Brand, Product but please get real with your distribution. These dinosaurs are a discredit to you."
"I'd recommend Lookers Jaguar West London to a friend because Yong was incredibly helpful , professional and polite "
"I'd recommend Lookers Jaguar West London because it was all good."
"I would not recommend Lookers Jaguar West London because - see above explanation"
"I was pleased with Lookers Jaguar West London and would recommend them because they made you feel quite special"
"I would not recommend Lookers West London Jaguar because: Please read comments above. "
"The experience at Lookers West London Jaguar was fantastic because I got a brand new Jag with relative ease :-) "
"My experience at Lookers West London Jaguar not been better because no response is coming back from sales managers and when we are asking to know what's the status getting reply someone will call me soon might be they don't know what's the definition of SOON"
"I had a great experience at Lookers West London Jaguar because the sales person was very helpful and nothing was too much trouble oh and the car is fantastic."
"The experience at Lookers West London Jaguar was good because Very well presented inside and out. Attentive, Caring, attention to detail, presentation of purchase was amazing"
"Lookers West London Jaguar were really helpful and I'd recommend them because over the past month, this is the 5th jaguar dealer I have been to, and Jason Campbell my sales executive was by far the best, he went above and beyond the call of duty to make sure my car was ready, I had a couple of issues with the car and he sorted then out promptly and effectively. That is the different between a good sales executive and a great one, a good one will sell you a car a great one will sell you a car and if you have a problem sort it out "
"My experience at Lookers West London Jaguar could have been better because the car was what I wanted, and was very good, but during the sales process the salesman did not do what he said he would do which as an ex Sales Director I found completely unacceptable."
"Customer purchased the same vehicle from another dealership as the model ticked the customers expectations and requirements more. Customer was offered light refreshments and a drink which was very much welcomed. Customer went to the dealership as he received no response to online or phone enquiry. "
"Lookers West London Jaguar staff were good because I was treated as if I was the only customer in the world."
"I'd recommend Lookers West London Jaguar because they were friendly, helpful and keen"
"My experience at Lookers West London Jaguar was memorable because a very smooth quick transaction. Only issue I had was a bit of confusion when emailing about vehicle in preceding days/weeks. As in, I would email and have several different people respond and communications got mixed and muddled but not to worry. "
"See above but allow me to codify. 1. sales exec was insufficiently trained to be effective and/or 2. managers allowed a deal to go out without checking plus 3. error should have been spotted by Lookers staff not customer plus 4. proactive response on 'mistake' being identified plus 5. return phone calls and deal with the problem rather than waiting for it to go away plus 7 manager who eventually responded was only interested in trying to sell at the original start point rather than acknowledge series of basic failings. Had you responded quickly post error being spotted I may yet have agreed to the deal - at least we could have had a sensible conversation. instead i am left with the overwhelming impression of an organisation that is at best incompetent."
"I'd recommend Lookers West London Jaguar to a friend because the showroom was excellent, friendly staff, an understanding saleman that understood my needs. "
"I'd definitely recommend Lookers West London Jaguar because the experience from first contact to pick up has been excellent. Jason has been excellent and provided the highest level of customer service, it's has been effortless purchase and will be back at the next oppertunity. "
"Have had to do the chasing - response have been both abysmally late and incorrect, at times. Some of what i was promised did not happen re: service plan for 5years. They are saying now that I am getting the remainder of a previous 5 year plan rather than a new one from my date of purchase."
"I'd definitely recommend Lookers West London Jaguar because they were attentive and looked after me"
"The staff at Lookers West London Jaguar were good because initial trade in price realistic and initial response to enquiry was quick and informative. The whole process was a pleasure"
"bought the xe very happy!! "
"bought a motorbike instead of a car."
"I'd recommend Lookers West London Jaguar because they were very helpful and professional at all stages during the purchase of my Jaguar"
"still undecided between the xe or the range rover or the mercedes gla - when the salesman knew i was looking elsewhere his demeanour changed instantly which really put me off."
"Lack of customer care"
"I would not recommend Lookers West London Jaguar because on first enquiry I was not contacted back and had to pursue the dealer. It transpired the car I wished to buy whilst in group stock, could not be located. I was offered a demo car to drive and on the basis of that drive purchased the car subject to it being located and as described. On collection the car was not properly valeted and the PDI had not been carried out properly meaning I had to return the car for remedial work but more importantly had to immediately purchase 2 new tyres (the cost of these was refunded). Also on collection the sales person told me that there was only one key but the other would be forwarded. This was clearly not possible as the ECU had to be reprogrammed to accept the new key. Following the remedial work, one small matter is outstanding still but I have decided against using Lookers to rectify this as they are a 250 mile round trip away so will book it into my local dealer. The premises are very attractive and the service on arrival is good. However I believe I was the victim of a busy March delivery schedule which impacted on the service I received."
"My experience at Lookers West London Jaguar was positive because I was catered for very well, being a Sales Executive myself for Volvo, I know what great service is. I'm still on the hunt for a Jaguar XFR-S in French Racing Blue with the default spoiler. So if somebody could contact me ASAP I'd be more than happy to go ahead."
"I'd definitely recommend Lookers West London Jaguar to friends and family because their service is highly professional"
"all came down to price - they had nearly new one in my colour but not manual - I was very specific on what I wanted."
"The facilities and staff are excellent. I felt valued and welcome and would not hesitate to buy my next Jaguar or Land Rover from Lookers."
"My experience at Lookers West London Jaguar was positive because I was treated as a friend and given respect with all people I was introduced too from reception to handover ."
"just bought a house - so this is on hold. You had a lack of stock on the fpace - otherwise I probably would have bought on the day."
"I would not recommend Lookers West London Jaguar because couldn't provide what I am looking for "
"My experience at Lookers West London Jaguar could have been better because all fine Company car so was given only a small choice of retailer "
"I would not recommend Lookers West London Jaguar because the video was a brilliant idea but when I arrived for my appointment and waiting 30 mins the salesperson was pathetic and had a could'nt care less attitude "
"The experience at Lookers West London Jaguar was good because I only emailed for a brochure"
"I would not recommend Lookers West London Jaguar because all ok but the the residual value was very poor "
"My experience at Lookers West London Jaguar could have been better because I made an appointment but when I arrived they had no knowledge of this and the salesperson was not very helpful "
"My experience at Lookers West London Jaguar could have been better if there was an appropriate car to test drive."
"The price you gave was not what I was looking to spend (would not share what his budget was nor what car he had been looking at)"
"Nothing - the customer went to the dealership to look at the cars available - he then decided to buy the mercedes GLE as he was looking for a 4x4 - he was happy with his experience at the dealership "
"Lookers West London Jaguar staff were good because they provided the car that I wanted and fixed issues as soon as they were identified on the day of collection. Richard was a very enthusiastic salesman and always keen to provide a good service. "
"Lookers West London Jaguar staff were good because Anatoli was very attentive."
"They offered me more discount and a dealer contribution which you just didn't come close."
"My wife wants the conservatory first - she has stopped this sale. no improvement required by your team."
"It was quite frustrating when the salesperson took notes regarding my budget and my specifications - then came back with cars out of budget nor suitable for my needs. When the manager became involved things went more smoothly and organised two test drives, but then the budget was met better elsewhere."
"Don't keep people waiting for over 45 and say I'll send the information via email and it's been over 3 weeks and still nothing. "
"I had a great experience at Lookers West London Jaguar because I was we looked after. The car unfortunately wasn't what I wanted"
"nothing - the customer was looking for the jaguar f-pace - he found that there was no deals to be had - he went to Mercedes as he was offered a better deal - customer would not comment on the recommendation scale "
"no improvement required. It was speculation on the new model but I gather it will be out of my price range anyway. "
"No improvement required. This was a company car."
"I would not recommend Lookers West London Jaguar because after sale service is very bad. I was let down three times with loan car and finally, when I was offered a loan car on the arrival, there was no loan car for me. I had clear text message saying that the car will be available on arrival. I had to take a cab back home."
"I'd definitely recommend Lookers West London Jaguar because you are buying from a consultant not a sales person."
"My buying experience at Lookers West London was overall extremely positive, but the handover day has room for improvement. On the positive side I was very pleased that the car I viewed (and then purchased) had been fully prepared (serviced, 2 new tyres, 2 alloys refurbished) in advance of securing a sale. I always find it disappointing when you view a car and have to point out the obvious flaws that would need to be rectified, but this was not so with Lookers. The car was presented in a pristine condition that made it very difficult to not proceed to purchase. The deal was also clinched as Lookers offered the full Jaguar approved 2 year warranty, whereas other main dealers, despite advertising the car as "approved used" would only offer 6 months insurance backed warranty as the car was over 5 years old, which I consider is not usually worth the paper that the warranty is printed on. Kudos to Lookers for their preparation and used car policy. That being said, we had set a collection date more than 2 weeks after shaking hands and there was one fault that needed to be addressed, so plenty of time to do so. I had booked a train ticket in advance for the date of collection. On the morning of the handover while I was on the train I was advised that the issue had not been rectified, was being investigated and that the car also had to be taken offsite to be MOT'd so could I delay my visit! In the end all was OK, the fault was sorted and the car was collected that day, but the reasons for the panic going on at the dealer did not need to be made visible to me and it took some of the shine from the experience of collecting my XKR. The actual presentation of the car, being draped under a Jaguar cover in a glass enclosed room did rescue the day and I drove away very happy and 1 month on am still delighted with the car and satisfied that the deal was a good one. The issues on the day of collection would not stop me from recommending Lookers West London and also the salesman Richard Coker, who I thank for the high level of personal service in the process."
"Lookers West London Jaguar staff were good because nothing to add."
"The experience at Lookers West London Jaguar was fantastic because everything was done well."
"Lookers West London Jaguar staff were good because very attentive and knew his product, disappointed that he couldn't find a purchaser for the part exchange-I could!!!"
"My experience at Lookers West London Jaguar could have been better because their response was unacceptable in fact almost nonexistant"
"The customer is looking for a Jaguar XJ Portfolio, black with cream/light leather, used, 2012 plate on wards, less than 50,000 miles up to £28,000-£29,000."
"Nothing - the customer was looking on autotrader at the different cars, the dealership was no where near his home and he went to a dealership that was local to him."
"I was pleased with Lookers West London Jaguar and would recommend them because good service"
"I'd endorse Lookers West London Jaguar because all has been excellent so far."
"My experience at Lookers West London Jaguar could have been better because nobody followed up my enquiry."
"I'd recommend Lookers West London Jaguar to anyone because nothing to add."
"I'd definitely recommend Lookers West London Jaguar to friends and family because nothing to add."
"From the first moment I arrived at Lookers West London Jaguar I got the impression that the dealership was of a professional quality. I was immediately greeted by front desk support staff who made me feel most welcome, then introduced upstairs in the showroom to who I can only describe as the perfect gentleman ( Mr Jason Campbell) he was courteous , knowledgeable, and honest!, he completely allaid any fears I might have had in relation to me making this large expense commitment, at all times answered my questions , explained all the aspects and qualities to cars of which I enquired of, at No time did I feel under pressure, on the contrary I felt relaxed. I eventually settled for an XE showroom model which I am most satisfied with to date, the car was ready as promised and in show room condition when I arrived to take away. An experience to remember ,top marks to Lookers West London Jaguar."
"I was happy with the service at Lookers West London Jaguar because a) the product I was buying is excellent and b) the whole process of buying has become significantly more streamlined than in the past and c) the staff I dealt with were genuinely helpful and efficient. Buying the car was only slightly longer than buying groceries; and that's how it should be. It helps enormously that the website enables all the detailed specifying to be done in advance. "
"I'd suggest Lookers West London Jaguar to a friend because they are very welcoming, knowledgeable and helpful."
"I'd recommend Lookers West London Jaguar because nothing to add."
"I would not recommend Lookers West London Jaguar because I don't know them that well."
"Lookers West London Jaguar were fantastic because nothing to add."
"I'd recommend Lookers West London Jaguar to anyone because the service is excellent "
"I would not recommend Lookers West London Jaguar because there are far better SUV options available elsewhere and especially via the Land Rover dealership."
"nothing - the customer bought the jaguar XF, he had a great experience at the dealership"
"the customer went to the dealership she thought they were excellent. The car was too big for what she required and she is still shopping around."
"I would not recommend Lookers West London Jaguar because they failed to contact me, even after I chased them"
"I was happy with the service at Lookers West London Jaguar because jason campbell the sales rp explained everything in detail and mad sure i understood every thing he was very professional"
"My experience at Lookers West London Jaguar was positive because nothing to add."
"I'd definitely recommend Lookers West London Jaguar because it's a very nice place. Expected better service."
"Lookers West London Jaguar were great because they have been very professional so far."