Maximum number of cars added to compare list.

What's your postcode?

We need your postcode in order to provide accurate search results.

Enquire

Enter your full name
Enter a valid phone number

Tick this box to receive the Trusted Dealers newsletter.

Enter your first name
Enter your last name
Enter your phone number

Got a part exchange?

Tell us your reg plate and receive a part exchange valuation on your car?

Tick this box to receive the Trusted Dealers newsletter.

What's this?

Compare cars side by side to save time clicking backwards and forwards between them.

100 reviews of Jaguar Park Royal

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Jaguar Park Royal

76

Overall satisfaction

73

Would recommend

"Lookers Jaguar West London were helpful because nothing to add."

9th November 2017 | Mr Ken Faille

"I'd definitely recommend Lookers Jaguar West London because vast amount of cars to choose from,no pressure sales executives,I had a 9 hour round trip to purchase my car,well worth it!"

18th October 2017 | Mr Curthbertson

"My experience at Lookers Jaguar West London was cracking because the service given from start to finish was excellent "

25th September 2017 | Mr F

"I'd recommend Lookers Jaguar West London to anyone because Leone was a great sales professional who always kept me up to date on my car search and really came through with a great car at the right price"

18th September 2017 | Mr John Tomlinson

"I would recommend Lookers Jaguar West London to friends and family because The staff were very polite and helpful the new offices are excellent could nor fault them "

12th September 2017 | Mr John Sanbar

"I'd definitely recommend Lookers Jaguar West London because Jay Patel is very good at his job and I would recommend him to anybody."

11th September 2017 | Mr Allport

"I would not recommend Lookers Jaguar West London because it would only perpetuate awful showrooms full of '70s style staff/selling. Love the Brand, Product but please get real with your distribution. These dinosaurs are a discredit to you."

7th September 2017 | Mr Richard L

"I'd recommend Lookers Jaguar West London to a friend because Yong was incredibly helpful , professional and polite "

30th August 2017 | Miss Yvonne Smith

"I'd recommend Lookers Jaguar West London because it was all good."

18th August 2017 | Mr Jin Kim

"I would not recommend Lookers Jaguar West London because - see above explanation"

18th August 2017 | Mr Graham Beveridge

"I was pleased with Lookers Jaguar West London and would recommend them because they made you feel quite special"

4th August 2017 | Mr Gary Crump

"I would not recommend Lookers West London Jaguar because: Please read comments above. "

1st August 2017 | Mr Chambers

"The experience at Lookers West London Jaguar was fantastic because I got a brand new Jag with relative ease :-) "

25th July 2017 | Mr Edward Packer

"My experience at Lookers West London Jaguar not been better because no response is coming back from sales managers and when we are asking to know what's the status getting reply someone will call me soon might be they don't know what's the definition of SOON"

25th July 2017 | Mr Nikunj Patel

"I had a great experience at Lookers West London Jaguar because the sales person was very helpful and nothing was too much trouble oh and the car is fantastic."

15th July 2017 | Mr Maurice Josephs

"The experience at Lookers West London Jaguar was good because Very well presented inside and out. Attentive, Caring, attention to detail, presentation of purchase was amazing"

5th July 2017 | Mr Michael Childs

"Lookers West London Jaguar were really helpful and I'd recommend them because over the past month, this is the 5th jaguar dealer I have been to, and Jason Campbell my sales executive was by far the best, he went above and beyond the call of duty to make sure my car was ready, I had a couple of issues with the car and he sorted then out promptly and effectively. That is the different between a good sales executive and a great one, a good one will sell you a car a great one will sell you a car and if you have a problem sort it out "

4th July 2017 | Mr Michael F

"My experience at Lookers West London Jaguar could have been better because the car was what I wanted, and was very good, but during the sales process the salesman did not do what he said he would do which as an ex Sales Director I found completely unacceptable."

26th June 2017 | Mr David Goodberry

"Customer purchased the same vehicle from another dealership as the model ticked the customers expectations and requirements more. Customer was offered light refreshments and a drink which was very much welcomed. Customer went to the dealership as he received no response to online or phone enquiry. "

13th June 2017 | Mr P

"Lookers West London Jaguar staff were good because I was treated as if I was the only customer in the world."

10th June 2017 | Mr Barry Dimes

"I'd recommend Lookers West London Jaguar because they were friendly, helpful and keen"

9th June 2017 | Mrs S

"My experience at Lookers West London Jaguar was memorable because a very smooth quick transaction. Only issue I had was a bit of confusion when emailing about vehicle in preceding days/weeks. As in, I would email and have several different people respond and communications got mixed and muddled but not to worry. "

29th May 2017 | Mr Edward Packer

"See above but allow me to codify. 1. sales exec was insufficiently trained to be effective and/or 2. managers allowed a deal to go out without checking plus 3. error should have been spotted by Lookers staff not customer plus 4. proactive response on 'mistake' being identified plus 5. return phone calls and deal with the problem rather than waiting for it to go away plus 7 manager who eventually responded was only interested in trying to sell at the original start point rather than acknowledge series of basic failings. Had you responded quickly post error being spotted I may yet have agreed to the deal - at least we could have had a sensible conversation. instead i am left with the overwhelming impression of an organisation that is at best incompetent."

12th May 2017 | Mr David Fletcher

"I'd recommend Lookers West London Jaguar to a friend because the showroom was excellent, friendly staff, an understanding saleman that understood my needs. "

11th May 2017 | Mr Mark Williams

"I'd definitely recommend Lookers West London Jaguar because the experience from first contact to pick up has been excellent. Jason has been excellent and provided the highest level of customer service, it's has been effortless purchase and will be back at the next oppertunity. "

11th May 2017 | Mr Prafull Mistry

"Have had to do the chasing - response have been both abysmally late and incorrect, at times. Some of what i was promised did not happen re: service plan for 5years. They are saying now that I am getting the remainder of a previous 5 year plan rather than a new one from my date of purchase."

10th May 2017 | Mr Ayman Rizk Toema

"I'd definitely recommend Lookers West London Jaguar because they were attentive and looked after me"

7th May 2017 | Miss Heather Menzies

"The staff at Lookers West London Jaguar were good because initial trade in price realistic and initial response to enquiry was quick and informative. The whole process was a pleasure"

3rd May 2017 | Mrs Karen Codrington

"bought the xe very happy!! "

2nd May 2017 | Mr Mark Wlliams

"bought a motorbike instead of a car."

2nd May 2017 | Mr Keith Beckett

"I'd recommend Lookers West London Jaguar because they were very helpful and professional at all stages during the purchase of my Jaguar"

29th April 2017 | Mr Christopher Butler

"still undecided between the xe or the range rover or the mercedes gla - when the salesman knew i was looking elsewhere his demeanour changed instantly which really put me off."

28th April 2017 | Mr Harmeet Khaneja

"Lack of customer care"

27th April 2017 | Mr Peter Bhachu

"I would not recommend Lookers West London Jaguar because on first enquiry I was not contacted back and had to pursue the dealer. It transpired the car I wished to buy whilst in group stock, could not be located. I was offered a demo car to drive and on the basis of that drive purchased the car subject to it being located and as described. On collection the car was not properly valeted and the PDI had not been carried out properly meaning I had to return the car for remedial work but more importantly had to immediately purchase 2 new tyres (the cost of these was refunded). Also on collection the sales person told me that there was only one key but the other would be forwarded. This was clearly not possible as the ECU had to be reprogrammed to accept the new key. Following the remedial work, one small matter is outstanding still but I have decided against using Lookers to rectify this as they are a 250 mile round trip away so will book it into my local dealer. The premises are very attractive and the service on arrival is good. However I believe I was the victim of a busy March delivery schedule which impacted on the service I received."

25th April 2017 | Mr Robert Scott

"My experience at Lookers West London Jaguar was positive because I was catered for very well, being a Sales Executive myself for Volvo, I know what great service is. I'm still on the hunt for a Jaguar XFR-S in French Racing Blue with the default spoiler. So if somebody could contact me ASAP I'd be more than happy to go ahead."

21st April 2017 | Mr Zaman Bux

"I'd definitely recommend Lookers West London Jaguar to friends and family because their service is highly professional"

19th April 2017 | Mr Michael Inkpen

"all came down to price - they had nearly new one in my colour but not manual - I was very specific on what I wanted."

19th April 2017 | Mr Harry Jonathan Gooding

"The facilities and staff are excellent. I felt valued and welcome and would not hesitate to buy my next Jaguar or Land Rover from Lookers."

19th April 2017 | Miss Tracey Tompsett

"My experience at Lookers West London Jaguar was positive because I was treated as a friend and given respect with all people I was introduced too from reception to handover ."

18th April 2017 | Mr Mark Taylor

"just bought a house - so this is on hold. You had a lack of stock on the fpace - otherwise I probably would have bought on the day."

18th April 2017 | Mr Bryan Bench

"I would not recommend Lookers West London Jaguar because couldn't provide what I am looking for "

13th April 2017 | Mr Nicholas Lenson

"My experience at Lookers West London Jaguar could have been better because all fine Company car so was given only a small choice of retailer "

13th April 2017 | Mr Vishal Somaya

"I would not recommend Lookers West London Jaguar because the video was a brilliant idea but when I arrived for my appointment and waiting 30 mins the salesperson was pathetic and had a could'nt care less attitude "

13th April 2017 | Mr Grant Muskett

"The experience at Lookers West London Jaguar was good because I only emailed for a brochure"

13th April 2017 | Mr William Froggatt

"I would not recommend Lookers West London Jaguar because all ok but the the residual value was very poor "

13th April 2017 | Mr Narinder Klair

"My experience at Lookers West London Jaguar could have been better because I made an appointment but when I arrived they had no knowledge of this and the salesperson was not very helpful "

13th April 2017 | Mr Nikhil Gondaliya

"My experience at Lookers West London Jaguar could have been better if there was an appropriate car to test drive."

11th April 2017 | Mr Jared Griffiths

"The price you gave was not what I was looking to spend (would not share what his budget was nor what car he had been looking at)"

10th April 2017 | Mr Amarpal Singh

"Nothing - the customer went to the dealership to look at the cars available - he then decided to buy the mercedes GLE as he was looking for a 4x4 - he was happy with his experience at the dealership "

6th April 2017 | Mr S

"Lookers West London Jaguar staff were good because they provided the car that I wanted and fixed issues as soon as they were identified on the day of collection. Richard was a very enthusiastic salesman and always keen to provide a good service. "

4th April 2017 | Mr Manjit Saroya

"Lookers West London Jaguar staff were good because Anatoli was very attentive."

31st March 2017 | Mr K

"They offered me more discount and a dealer contribution which you just didn't come close."

29th March 2017 | Mrs Kathleen Grafton

"My wife wants the conservatory first - she has stopped this sale. no improvement required by your team."

29th March 2017 | Mr Alfree Kong

"It was quite frustrating when the salesperson took notes regarding my budget and my specifications - then came back with cars out of budget nor suitable for my needs. When the manager became involved things went more smoothly and organised two test drives, but then the budget was met better elsewhere."

29th March 2017 | Mr Alexander Waddingham

"Don't keep people waiting for over 45 and say I'll send the information via email and it's been over 3 weeks and still nothing. "

28th March 2017 | Mr Garcha

"I had a great experience at Lookers West London Jaguar because I was we looked after. The car unfortunately wasn't what I wanted"

28th March 2017 | Mr John Fletcher

"nothing - the customer was looking for the jaguar f-pace - he found that there was no deals to be had - he went to Mercedes as he was offered a better deal - customer would not comment on the recommendation scale "

23rd March 2017 | Mr L

"no improvement required. It was speculation on the new model but I gather it will be out of my price range anyway. "

22nd March 2017 | Mr Chimi Shakohoxha

"No improvement required. This was a company car."

22nd March 2017 | Mr Callum Perrett

"I would not recommend Lookers West London Jaguar because after sale service is very bad. I was let down three times with loan car and finally, when I was offered a loan car on the arrival, there was no loan car for me. I had clear text message saying that the car will be available on arrival. I had to take a cab back home."

21st March 2017 | Mr T

"I'd definitely recommend Lookers West London Jaguar because you are buying from a consultant not a sales person."

15th March 2017 | Mr Ashish Sheth

"My buying experience at Lookers West London was overall extremely positive, but the handover day has room for improvement. On the positive side I was very pleased that the car I viewed (and then purchased) had been fully prepared (serviced, 2 new tyres, 2 alloys refurbished) in advance of securing a sale. I always find it disappointing when you view a car and have to point out the obvious flaws that would need to be rectified, but this was not so with Lookers. The car was presented in a pristine condition that made it very difficult to not proceed to purchase. The deal was also clinched as Lookers offered the full Jaguar approved 2 year warranty, whereas other main dealers, despite advertising the car as "approved used" would only offer 6 months insurance backed warranty as the car was over 5 years old, which I consider is not usually worth the paper that the warranty is printed on. Kudos to Lookers for their preparation and used car policy. That being said, we had set a collection date more than 2 weeks after shaking hands and there was one fault that needed to be addressed, so plenty of time to do so. I had booked a train ticket in advance for the date of collection. On the morning of the handover while I was on the train I was advised that the issue had not been rectified, was being investigated and that the car also had to be taken offsite to be MOT'd so could I delay my visit! In the end all was OK, the fault was sorted and the car was collected that day, but the reasons for the panic going on at the dealer did not need to be made visible to me and it took some of the shine from the experience of collecting my XKR. The actual presentation of the car, being draped under a Jaguar cover in a glass enclosed room did rescue the day and I drove away very happy and 1 month on am still delighted with the car and satisfied that the deal was a good one. The issues on the day of collection would not stop me from recommending Lookers West London and also the salesman Richard Coker, who I thank for the high level of personal service in the process."

13th March 2017 | Mr Gerard Bond

"Lookers West London Jaguar staff were good because nothing to add."

3rd March 2017 | Mr David Wood

"The experience at Lookers West London Jaguar was fantastic because everything was done well."

3rd March 2017 | Mr Clive Perry

"Lookers West London Jaguar staff were good because very attentive and knew his product, disappointed that he couldn't find a purchaser for the part exchange-I could!!!"

1st March 2017 | Mr Joseph Scott

"My experience at Lookers West London Jaguar could have been better because their response was unacceptable in fact almost nonexistant"

1st March 2017 | Mr H

"The customer is looking for a Jaguar XJ Portfolio, black with cream/light leather, used, 2012 plate on wards, less than 50,000 miles up to £28,000-£29,000."

20th February 2017 | Mr C

"Nothing - the customer was looking on autotrader at the different cars, the dealership was no where near his home and he went to a dealership that was local to him."

20th February 2017 | Mr D

"I was pleased with Lookers West London Jaguar and would recommend them because good service"

17th February 2017 | Mr Paul Griffiths

"I'd endorse Lookers West London Jaguar because all has been excellent so far."

17th February 2017 | Mr Stewart Treharne

"My experience at Lookers West London Jaguar could have been better because nobody followed up my enquiry."

16th February 2017 | Mr Hardish Hirani

"I'd recommend Lookers West London Jaguar to anyone because nothing to add."

16th February 2017 | Mrs Sally Lamond

"I'd definitely recommend Lookers West London Jaguar to friends and family because nothing to add."

16th February 2017 | Mr Julian Mackenzie

"From the first moment I arrived at Lookers West London Jaguar I got the impression that the dealership was of a professional quality. I was immediately greeted by front desk support staff who made me feel most welcome, then introduced upstairs in the showroom to who I can only describe as the perfect gentleman ( Mr Jason Campbell) he was courteous , knowledgeable, and honest!, he completely allaid any fears I might have had in relation to me making this large expense commitment, at all times answered my questions , explained all the aspects and qualities to cars of which I enquired of, at No time did I feel under pressure, on the contrary I felt relaxed. I eventually settled for an XE showroom model which I am most satisfied with to date, the car was ready as promised and in show room condition when I arrived to take away. An experience to remember ,top marks to Lookers West London Jaguar."

15th February 2017 | Mr Roger Fletcher

"I was happy with the service at Lookers West London Jaguar because a) the product I was buying is excellent and b) the whole process of buying has become significantly more streamlined than in the past and c) the staff I dealt with were genuinely helpful and efficient. Buying the car was only slightly longer than buying groceries; and that's how it should be. It helps enormously that the website enables all the detailed specifying to be done in advance. "

14th February 2017 | Mr Howard Thompson

"I'd suggest Lookers West London Jaguar to a friend because they are very welcoming, knowledgeable and helpful."

11th February 2017 | Mr Stephen Barton

"I'd recommend Lookers West London Jaguar because nothing to add."

10th February 2017 | Mr Desmond Sturdee

"I would not recommend Lookers West London Jaguar because I don't know them that well."

10th February 2017 | Mr Richard Arthur

"Lookers West London Jaguar were fantastic because nothing to add."

10th February 2017 | Mr Alan Ledger

"I'd recommend Lookers West London Jaguar to anyone because the service is excellent "

10th February 2017 | Mrs B

"I would not recommend Lookers West London Jaguar because there are far better SUV options available elsewhere and especially via the Land Rover dealership."

9th February 2017 | Mr Richard Owen

"nothing - the customer bought the jaguar XF, he had a great experience at the dealership"

8th February 2017 | Mr L

"the customer went to the dealership she thought they were excellent. The car was too big for what she required and she is still shopping around."

8th February 2017 | Mrs K

"I would not recommend Lookers West London Jaguar because they failed to contact me, even after I chased them"

7th February 2017 | Mr James Allen

"I was happy with the service at Lookers West London Jaguar because jason campbell the sales rp explained everything in detail and mad sure i understood every thing he was very professional"

6th February 2017 | Mrs Teresa Hodgson

"My experience at Lookers West London Jaguar was positive because nothing to add."

2nd February 2017 | Mr Patrick Tonkin

"I'd definitely recommend Lookers West London Jaguar because it's a very nice place. Expected better service."

2nd February 2017 | Mr Wayne Wharton

"Lookers West London Jaguar were great because they have been very professional so far."

2nd February 2017 | Mr Richard Hughes

"The experience at Lookers West London Jaguar was fantastic because nothing to add."

1st February 2017 | Mr Richard Cadette

"I'd endorse Lookers West London Jaguar because nothing to add."

1st February 2017 | Mr Paul Coard

"My experience at Lookers West London Jaguar could have been better because I got no response to my request to arrange a test drive. Can somebody get back to me."

31st January 2017 | Mr Daniel Arthur

"I would not recommend Lookers West London Jaguar because I have not received any offers for the vehicle I am looking for"

31st January 2017 | Mr Peter Flynn

"My experience at Lookers West London Jaguar could have been better because the used car advertised was already sold and the suggested solution was I order a new one "

30th January 2017 | Dr Ashis Das-Gupta

"Lookers West London Jaguar were great because the whole buying experience was enjoyable from start to finish."

29th January 2017 | Mr Kenyon

"My experience at Lookers West London Jaguar could have been better because they were not really that interested in me as a customer. Compared to other dealerships like BMW, the staff at this dealership were indifferent as to whether you were wanting to purchase or not. You should send your staff to a competitor dealership for training. "

25th January 2017 | Mr Alistair Purcell

"Lookers West London Jaguar were really helpful and I'd recommend them because nothing to add."

23rd January 2017 | Mr Ben Scarrott

"I wanted personal specifications but the salesperson was unable to answer, he was hiding information to me about previous damage to the car. If you will lie about this, How can I trust this dealership?"

18th January 2017 | Mr Tibor Farks

"."

17th January 2017 | Mr Gideon Lask

"got it mid December - actual driving experience is lovely. If there is something I could pass on. It doesn't come with a sim card for the sat nav - which was a massive disappointment and proved incredibly counterproductive and massively frustrating."

17th January 2017 | Mr Gary Surkitt

"you did everything right. I just wasn't prepared to buy that moment - and I did feel pressured."

17th January 2017 | Mr Steve Tappy

Jaguar Park Royal

Jaguar Park RoyalJaguar Park Royal
jaguar

With a heritage to parallel the brands we supply, the Lookers Group has grown through a combination of innovation and investment, to offer one of the most modern retail experiences in the UK today.

Our extensive portfolio allows access to a wide range of new and approved used cars from 31 major car manufacturers, as well the most desirable vans and competitive leasing contracts.

You can be assured of an industry leading experience delivered through our committed approach to customer care. Starting with your initial enquiry, our mission of "Customers for Life" is demonstrated in everything we say and do. This is integral to the values of the company and as a result our sales specialists are helpful, knowledgeable and always happy to answer any questions. Should you decide to purchase one of our quality vehicles, they will also be able to advise you on the variety of financial options available.

36 Vehicles

Page 1 of 2

 
73 of Jaguar Park Royal customers who bought a vehicle would recommend them to a friend