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100 reviews of Snows Kia Guildford

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Snows Kia Guildford

97

Overall satisfaction

100

Would recommend

"My experience at Snows Kia Guildford was cracking because I ended up with a great car!"

18th February 2018 | Mrs R

"I'd endorse Snows Kia Guildford because of their helpfulness and great service."

18th February 2018 | Mrs Julia Austin

"I was happy with the service at Snows Kia Guildford because I was treated very professionally and there couldn’t have been more time given to me to make sure I made the best choice possible. My sales person (Paul) made sure I understood everything completely. "

18th February 2018 | Miss Ruth Webster

"I'd suggest Snows Kia Guildford to a friend because very professional, polite and organised. Excellent customer service and high standards."

17th February 2018 | Mr Andrew Baker

"Snows Kia Guildford sold me a spare wheel that the car did not have space for, the tax advantages were not explained to me and I was not shown how to plug the car in. "

16th February 2018 | Mr Warwick Bookman

"I would recommend Snows Kia Guildford to friends and family because I have had excellent service from all departments. They are friendly, sort out problems without a fuss and just offer first class service"

16th February 2018 | Mrs Geraldine D

"ok, I hate salesman who are pushy but at Kia they was quite the opposite and all the way through I felt so at ease and comfortable and yes I would recommend Kia to friends or family. I’m very happy with my purchase "

15th February 2018 | Mr Jonathan Daubney

"The staff at Snows Kia Guildford were good because they listen to what you want. There is no hard sale- you feel you trust your sales person. "

15th February 2018 | Mrs Abigail Moore

"I'd definitely recommend Snows Kia Guildford to friends and family because Cameron took time to find the deal that was right for us even though it was quite complicated."

15th February 2018 | Mrs A

"My experience at Snows Kia Guildford was positive because I found everyone was so helpful."

15th February 2018 | Mrs C

"Snows Kia Guildford were great from start to finish. Professional, respectful and courteous with just the right amount of humour thrown in. We went into many car showrooms on this business estate and none of them matched the welcome we got from Snows. It was a bonus that we found the car we wanted to buy here as well. We would definitely recommend Snows Kia Guildford."

17th January 2018 | Mrs Kathryn Carson

"I'd recommend Snows Kia Guildford because the whole buying process was made easy by the salesman"

16th January 2018 | Mrs S

"I had a great experience at Snows Kia Guildford because I found the car I wanted at a great price, all the staff are very friendly, thorough and professional"

15th January 2018 | Mrs Teressa Beacher

"Great service (with a friendly smile). The car that I had wanted had been sold but Alan managed to find another car in the colour I wanted at your Basingstoke branch and got the car delivered so I could test drive it. Wonderful customer service. Alan was off on vacation when I collected the car but he handed over to one of his colleagues who was just as friendly and went through everything I needed to know. I would use them again and would refer to friends/family. Superior service."

15th January 2018 | Ms Sara Meloy

"I was happy with the service at Snows Kia Guildford because they don't try to go the extra mile for customers they really want to and do."

14th January 2018 | Mrs Sally Hughes

"I was pleased with Snows Kia Guildford and would recommend them because great all round service"

13th January 2018 | Mr David S

"My experience at Snows Kia Guildford was memorable because Mark was very friendly and his dealing was very professional"

12th January 2018 | Mr Bilal Raja

"Snows Kia Guildford were helpful because they have fantastic knowledge of their products and James our junior sales assistant was fantastic "

10th December 2017 | Miss Melanie Collins

"Snows Kia Guildford were great because Salesman was not pushy, respected that I knew just what I wanted. The only one criticism is the car was not very well cleaned, it looked great but looked as though it had been prepped in haste. "

9th December 2017 | Mr Philip Sexton

"Snows Kia Guildford were great because they were welcoming and friendly, the service was great, they kept me up to date with everything about the car. "

7th December 2017 | Miss Hannah Thorpe

"My experience at Snows Kia Guildford was positive because the salesman was really helpful, knowledgeable and thorough. He answered all my questions and allowed sufficient time for a test drive. He explained the finance choices really well and all the paperwork involved was simple and easy to understand."

6th December 2017 | Mrs Jennifer Keeling

"I'd definitely recommend Snows Kia Guildford to friends and family because we were not pressured during our visit in fact the purchase was agreed because of the very helpful assistance offered."

6th December 2017 | Mrs Gillian Smith

"I was happy with the service at Snows Kia Guildford because from the moment you walk through the door to the purchase and then to the aftercare, nothing by is too much trouble. Simply magnificent service and incredible vehicle. Thank you to Paul and everyone at Snows Guildford. "

6th December 2017 | Mr Graham Rolland

"Snows Kia Guildford staff were good because they went that extra mile. "

6th December 2017 | Mrs Janice Lane

"I'd definitely recommend Snows Kia Guildford to friends and family because they went that extra mile to provide a car and price that was tailor-made for my needs. "

11th November 2017 | Mr Peter Newton

"I would recommend Snows Kia Guildford to friends and family because the staff are always friendly and helpful and patient"

11th November 2017 | Mr Ben Love

"The experience at Snows Kia Guildford was great because of the friendly professional staff "

11th November 2017 | Mr Joe Yeates

"The staff at Snows Kia Guildford were good because they weren't pushy and came across as honest and experienced sales people."

8th November 2017 | Mr David S

"My experience at Snows Kia Guildford was cracking because the sales man was extremely helpful and explained everything very well. On collection my vehicle was spotless and the take over process was very smooth. Very happy all round. "

7th November 2017 | Mrs Nichola Bassett

"I'd suggest Snows Kia Guildford to a friend because Milan was an excellent sales rep .. personable without the silly obvious sales tactics from the 80s that some still think work. The guy was quite simply the perfect person for me personally to deal with, understood my needs, and remembered them in follow up visits etc."

7th November 2017 | Mr Panos Aristidou

"The staff at Snows Kia Guildford were good because they were so proffesional in their attitude and towards myself especially Mr Gary Elves"

13th October 2017 | Mr Michael Kocher

"The experience at Snows Kia Guildford was great because the staff were clearly experienced, very friendly, they went through all the options in detail with a smile. The service here was fantastic, so much so that I didn't go and test drive or shop around anywhere else. "

11th October 2017 | Miss Georgina Standage

"Snows Kia Guildford were great because Mark Hannah was completely professional throughout the sale, never felt pressured and Mark got the best deal for us . The process was seamless and the whole team at Snows were very efficient "

10th October 2017 | Mrs Claire Caddie

"The staff at Snows Kia Guildford were good because they were professional in their approach to the customer. "

9th October 2017 | Mr David Mercer

"My experience at Snows Kia Guildford was cracking because the salesman Paul Elves made us feel very comfortable and at ease and explained everything to us about our purchase in plain English and no waffle would come back and deal with him again ."

9th October 2017 | Mr Mick James

"The experience at Snows Kia Guildford was good because it was very easy."

9th October 2017 | Miss Rosie Absalom

"Snows Kia Guildford staff were good because not pushy and very helpful. Explained the process’s clearly"

9th October 2017 | Mr Christopher Snider-Muldoon

"Snows Kia Guildford were professional and friendly to deal with. I've been pleased with their service in the past and buying the new car was a good experience."

9th October 2017 | Mr Larcombe

"I'd recommend Snows Kia Guildford because the Sales Manager I dealt with was very professional, courteous, knowledgeable and friendly. There was no hard selling and nothing was too much trouble."

7th October 2017 | Mrs Naomi Ward

"I'd recommend Snows Kia Guildford to anyone because the service from beginning to end was faultless. The minute we walked into the showroom we were made to feel confident, satisfied and very happy to do business . We are delighted with our purchase and continued service."

6th October 2017 | Mr Tullett

"Snows Kia Guildford were really helpful and I'd recommend them because the welcome, service, detail is second to none. Paul kept us up to date 100% of the time with the whole process. He's always polite and happy to help in any way possible. We purchased through Motability, Paul was fantastic and really could not have asked for any better, he made sure the car was fit for purpose. We've been with Motability for over 10 years now and have had some bad service, so it was a complete pleasure dealing with all at Snows Kia Guildford. Well done to all and thanks to Paul. I look forward to the next three years of servicing, as I am sure everything will run smoothly."

6th October 2017 | Mrs Kirkpatrick

"The experience at Snows Kia Guildford was fantastic because Paul the sales rep was top notch, listened and did everything he could to help. Car drives like a dream and fits my budget. Well impressed. "

6th October 2017 | Mr H

"The experience at Snows Kia Guildford was fantastic because James and Alan were very helpfull"

18th September 2017 | Mrs Anne Welford

"Snows Kia Guildford were great because the sales person Milan Carlos was so very polite and warm and made the whole process a very relaxing experience. He was not pushy and I really felt I had not only found the perfect car for me but the perfect garage and the perfect salesperson ,my partner will certainly revisit Snows to buy his next car in the near future. Thank you."

16th September 2017 | Mrs Helen Cox

"I'd suggest Snows Kia Guildford to a friend because they were professional, friendly & efficient."

14th September 2017 | Mr Roger Gasson

"The experience at Snows Kia Guildford was good because I was kept updated along the way with the progress of my new purchase & felt welcomed from the beginning to the end. "

14th September 2017 | Mrs Sian Dines

"Snows Kia Guildford staff were good because they had a good range of cars on display, offered road test and the price offered for a low mileage demonstrator car and trade in were better than my local Kia franchise."

14th September 2017 | Mr Michael Stevens

"My experience at Snows Kia Guildford was positive because they bent over backwards to make things run smoothly "

14th September 2017 | Mr Neil Bennett

"Snows Kia Guildford were really helpful and I'd recommend them because the experience received at Snows Kia Guildford was exemplary. As a new customer to Kia and this particular dealership I was impressed with the level of due care and attention provided throughout the sales process. I part exchanged my existing vehicle with a relatively new used Kia Ceed. Overall the Snows Kia Guildford dealership site was clean, tidy, well laid out, vehicles were adequately spaced apart, well maintained and clean inside and out. The level of customer service received from Paul Elves was second to none. I didn’t feel rushed, I felt that due care and attention was provided at each stage of the sales process. Paul was professional in his approach. He took time to talk me through the two models I was considering initially, to provide me with a good understanding of each and the differences between the two. He provided me with two good length test drives that enabled me to test the preferred car on slower and faster roads. I was provided with a couple of different finance options which helped me to consider financing options at leisure carefully. The part exchange and handover processes ran smoothly, and I was taken through each element of the paperwork sufficiently. Following the main handover, James provided me with a thorough run through of the functionality in my purchased vehicle which was hugely beneficial. I felt looked after at every step. A great team providing an excellent customer experience. Thank you Snows Kia Guildford. Keep up the good work! "

16th August 2017 | Mrs C

"I was happy with the service at Snows Kia Guildford because of the excellent level of customer service offered by Paul"

14th August 2017 | Mr Paul Eades

"Snows Kia Guildford were fantastic because it was a seamless pressure free sale. The whole thing went like clockwork "

14th August 2017 | Mr Steven Markie

"I'd recommend Snows Kia Guildford to anyone because very good customer service all the way through. "

13th August 2017 | Mr Ian Shepherd

"The staff at Snows Kia Guildford were good because they offered me a package that was affordable with everything I needed. The start we're friendly, courteous and explained everything in plain English. The only negative point was the Kia insurance contact, their website wasn't working and the advisor insisted on speaking to me. The insurance advisor asked for me to repeat everything I said 4-5 times and then insisted on trying to sell me extras despite me saying I didn't want anything over and above the free insurance. I was very happy with everything else. "

11th August 2017 | Mr Stuart Richens

"The experience at Snows Kia Guildford was fantastic because easy & pleasant experience from start to finish. "

10th August 2017 | Mrs H

"I was happy with the service at Snows Kia Guildford because all the staff went that little bit further"

10th August 2017 | Mr Steven Hills

"The experience at Snows Kia Guildford was fantastic because of the sales team attitudes"

10th August 2017 | Mr Pierre A

"I was happy with the service at Snows Kia Guildford because I was made to feel like a customer. Had dealing with two member of staff who were both friendly and kept me 'i the loop' as to what was going on."

10th August 2017 | Mr Edward Austin

"I was happy with the service at Snows Kia Guildford because they were always very friendly and efficient"

10th August 2017 | Mrs Love

"I'd recommend Snows Kia Guildford because their customer service is excellent. They have been very helpful, explained everything and followed up to see how I was getting on. Mark in Sales and Derek in Servicing have been brilliant."

10th August 2017 | Ms K

"I'd suggest Snows Kia Guildford to a friend because they are a friendly reliable trustworthy place"

10th August 2017 | Mr Edward Tosh

"They made time to explain the full process of the purchase. There was no pressure to purchase additional items that were offered, just an explanation. The service from all of Snows staff was polite and helpful making it a pleasure to deal with them. Having been in the srvice industry I was very impressed, they had got it about right."

10th August 2017 | Mr Christopher Woods

"Snows Kia Guildford were great because the sales man was wounderfull and very helpful. They offered everything extra for the car. Service and parts department were very helpful. Thank you."

11th July 2017 | Mr Mariusz Jesionowski

"great Service"

11th July 2017 | Mr Dennis Janes

"My experience at Snows Kia Guildford was cracking because I have had exceptional service from them from the first contact I had, all the members of staff I have dealt with have been very knowledgeable and helpful, they have always returned calls and kept me up to date with the progress of my car and even sent me a video of the car when it first arrived with them, I felt that was a very nice touch that I haven't encountered when I've brought a new car previously. I'm very happy and would certainly recommend Snows Kia Guildford. "

10th July 2017 | Mrs Lindsay Bradbury

"I'd endorse Snows Kia Guildford because professional and friendly service. Made the experience of purchasing a car as straightforward as possible. "

10th July 2017 | Mrs Caterina Burtenshaw

"I'd recommend Snows Kia Guildford to anyone because I was happy with my buying experience."

10th July 2017 | Mr Philip Hewitt

"My experience at Snows Kia Guildford was cracking because Paul Ives was a brilliant representative of Kia"

10th July 2017 | Mr Mark Sutton

"My experience at Snows Kia Guildford was cracking because they are very knowledgeable of the vehicles and they go through your requirements instead of guessing what you need."

10th July 2017 | Mr Anthony Hobbs

"The staff at Snows Kia Guildford were good because friendly and very helpful"

9th July 2017 | Miss Clare Burdfield

"I'd definitely recommend Snows Kia Guildford because of the attitude and friendliness of the whole team. I was kept informed of everything from order to delivery from mid April to the end of June."

7th July 2017 | Mr Graham Tear

"I'd suggest Snows Kia Guildford to a friend because your made to feel valued as a customer"

19th June 2017 | Mrs Caroline Hardy-Evans

"I was happy with the service at Snows Kia Guildford because we were help by MR PAUL ELVIS WITH A MOBILITY KIA SPORTARGE AS I HAD OWNE ONE FROM 2008 AND FOUND IT ONE OFF THE BEST MOTERS I HAVE HAD AND PAUL MADE THE SALE LIKE A PEICE OF CAKE MADE ME AND MY WIFE VERY WECOME WITH TEA AND COFFEE WE THANK HIM FOR HIS EXELENT SERVICE THANK YOU ALL VERY MUCH "

16th June 2017 | Mr Eric Bearham

"The staff at Snows Kia Guildford were good because as a female walking into a car showroom you feel quite inadequate, I can honestly say they gave me the most respect & total honest advice about my purchase. I cannot express how much it meant to me that my purchase of my rio kia went so smoothly & I got beyond & above super service. I would like to thank Mark Hannay from kia guildford for his time & total commitment & always being just friendly. It means a lot. "

16th June 2017 | Miss Lisa Scott

"Firstly because the KIA product is excellent. Secondly because the professionalism and efficiency of the sales manager and staff during the sales process were second to none. It looks like the customer after care will be equally good."

16th June 2017 | Mr Stephen Dubois

"Snows Kia Guildford were great because they listened to my needs and made purchasing my new car an enjoyable experience."

16th June 2017 | Mr John B

"The sales person, Mark was friendly and helpful."

13th June 2017 | Mr Kurt Schell

"The experience at Snows Kia Guildford was good because Friendly staff nothing s too much trouble. It was a pleasure dealing with them 10/10"

13th June 2017 | Mr Robert Jackson

"Snows Kia Guildford were helpful because Mark was brilliant from the start. I saw the car before it was available. It was on the website but not there yet. He let me know when it was there and was really helpful all through the process. He helped me transfer my plates to the car and was efficient and helpful at every stage. "

12th June 2017 | Miss M

"I'd suggest Snows Kia Guildford to a friend because of the friendly, helpful staff. The sportage we brought was just what we wanted. Paul, the sales person was extremely helpful and informative. Due to illness Paul was unable to be present at our handover, his colleague Alan was very helpful and did a commendable job in stepping in for Paul, All the staff are helpful and courteous. Try them "

12th June 2017 | Mrs Elise McNamara

"I would recommend Snows Kia Guildford to friends and family because they supplied what i wanted at the right price."

1st June 2017 | Mr Peter Scott

"I was pleased with Snows Kia Guildford and would recommend them because they gave me a good offer on a vechile and gave a good overall experience"

30th May 2017 | Mr Smith

"I was pleased with Snows Kia Guildford and would recommend them because the whole experience was painless and smooth and administered by polite, friendly and knowledgeable staff. I Will definitely be using Snows Guildford in future. Thanks Snows, it's been a pleasure. "

28th May 2017 | Mr Derek Cockroft

"I'd definitely recommend Snows Kia Guildford to friends and family because of excellent service before during and after the purchase of my Kia. Friendly sales team, everything explained in full and I was constantly kept updated on the delivery of my car."

28th May 2017 | Mrs Sharon Harrison

"Snows Kia Guildford were helpful because they knew the model well"

28th May 2017 | Mrs Catherine Crossley

"I'd definitely recommend Snows Kia Guildford because this is the second car I have bought from Snows and both times I have received the most exceptional service and I would recommend this organisation to anyone looking for a new car."

25th May 2017 | Mrs Roberts

"I'd definitely recommend Snows Kia Guildford because they were all amazing. I spoke to Ian Ainge first who was incredibly helpful, listened to everything I wanted and helped me find the best deal. I then dealt with Paul Elves who was just as incredible. Honestly I had no issues, everything ran smoothly and everyone I dealt with was friendly, professional, knowledgeable and helpful. Will definitely be taking my car back there for services. I would definitely recommend them. "

25th May 2017 | Miss Teresa Duarte

"I'd definitely recommend Snows Kia Guildford to friends and family because they went the extra mile in genuine care with all my questions.Having been a Lexus customer whose customer care is second to none Snows matched that care.Mark Hannay,John in parts and the manager of service all excellent.This is my first Kia.I expect it will not be the last."

25th May 2017 | Mr Douglas Whitlock

"Snows Kia Guildford staff were good because the sales assistant we dealt with was so friendly and helpful throughout the whole process. Very smooth handover and extremely friendly"

25th May 2017 | Miss Jones

"I'd definitely recommend Snows Kia Guildford because of their professional and friendly advice with no hassle from anyone. I am happy to recommend Paul from sales and Nick from service for their help."

10th January 2017 | Mr John Anderson

"I'd endorse Snows Kia Guildford because of the quality of my vehicle and my sales person, Alan Hatt."

10th January 2017 | Mr Michael Moore

"The staff at Snows Kia Guildford were good because they made use feel comfortable and explained everything is detail. "

10th January 2017 | Mrs Calogera De Grandis

"I'd definitely recommend Snows Kia Guildford to friends and family because the service was professional throughout the purchase process. The vehicle was immaculately presented and the warranty offered was as for a new vehicle."

10th January 2017 | Mr David Ansell

"Snows Kia Guildford were great because completely unprepared while at same time very professional "

9th January 2017 | Mr C

"The experience at Snows Kia Guildford was fantastic because I was dealt with by your salesperson with great patience, kindness and in a thorough manner."

9th January 2017 | Mr Mike Jenkins

"The experience at Snows Kia Guildford was great because 1) the salesman (Paul Elves) was excellent. 2) the team at Kia Snows Guildford were very friendly and attentive. 3) communication and attention to detail was excellent. Great all round experience. "

8th January 2017 | Mrs K

"My experience at Snows Kia Guildford was cracking Alan Hatt made the car buying experience a joy and everyone in the dealership was very welcoming and the attention to detail was brilliant. "

6th January 2017 | Mr Abeed Janmohamed

"The experience at Snows Kia Guildford was fantastic because there was no pressure selling "

6th January 2017 | Mrs Beverley Greenaway

"Snows Kia Guildford were helpful because they organised adaptations needed for a disabled driver "

6th January 2017 | Mrs L

"I'd recommend Snows Kia Guildford to anyone because great customer service, fantastic deal and car at the end of it and listens to exactly what we needed "

6th January 2017 | Mr Matthew Chandler

"I had a great experience at Snows Kia Guildford because the salesperson was friendly helpful and answered all my questions knowledgably. I took several test drives and wasn't pressured to make a purchase."

6th January 2017 | Mr Gerald Hughes

Snows Kia Guildford

Snows Kia Guildford
kia

Representing some of the automotive industry's most prestigious brands, Snows Group provides motorists across the south and the south west of England with a level of customer service that goes unsurpassed. We are proud of the quality of vehicles that we sell, and take satisfaction in delivering an experience to our customers that goes beyond that of an average dealership.

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100 of Snows Kia Guildford customers who bought a vehicle would recommend them to a friend