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100 reviews of Kineholme of Otley

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Kineholme of Otley

90

Overall satisfaction

91

Would recommend

"I'd recommend Kineholme of Otley because This is a family run business and all staff are keen to give good service and know their customers and what they are selling "

22nd February 2018 | Mrs Audrey Taylor

"My experience at Kineholme of Otley was positive because They are very good, nothing to much bother very good. "

20th February 2018 | Mr David William Bentham

"My experience at Kineholme of Otley was superb from the super friendly gentleman who picked up my car to Andy who carried out my car service. Communication is spot on and everyone deals with you with courtesy and professionalism. I have used this garage on three occasions and l have never been disappointed. Use this garage with confidence. "

20th February 2018 | Mr John Peck

"I would not recommend Kineholme of Otley because I think it is too expensive. The price I was quoted for wiper blades was much higher than the price I paid in Halfords. I was also told I needed an air-conditioning service, which I didn’t. You seemed to have no record that I had already had it done by yourselves. You also wanted me to have a lot of other expensive but unnecessary work done. I am satisfied with the condition of my car but feel that I was put under pressure to buy extras which you admitted would not be necessary to pass an MOT. I feel I would pay a lot less for these services elsewhere."

20th February 2018 | Mrs Judith Iliff

"My experience at Kineholme of Otley was memorable because they serviced the car much quicker and effectively than I expected"

19th February 2018 | Reverend John Sharp

"Kineholme of Otley were fantastic because they were prompt and efficient"

14th February 2018 | Mrs Sandra Deighton-Smith

"I'd suggest Kineholme of Otley to a friend because they efficient, reliable and friendly. only a service but all ok, car washed and cleaned inside too."

14th February 2018 | Mrs D

"The experience at Kineholme of Otley was good because they provide excellent service and make you feel that you are a valued customer on a personal basis."

13th February 2018 | Mr David Cochrane

"I'd suggest Kineholme of Otley to a friend "

13th February 2018 | Mrs Sandra Monger

"Kineholme of Otley were great because service was absolutely impeccable would recommend to everyone 5 star"

13th February 2018 | Mr Brightwell

"Kineholme of Otley were great because they were efficient and courteous"

13th February 2018 | Mrs Rita Rushton

"Kineholme of Otley were great because very efficient and helpful staff . With a good selection of cares . "

11th February 2018 | Mr John Hodgson

"Friendly staff with regular updates on vehicle. Returned with all works completed and cleaned too."

8th February 2018 | Mr G Evans

"My experience at Kineholme of Otley was cracking because thy did try to remedy their delay. However I thought it was expensive."

8th February 2018 | Mrs Karen Rose

"Kineholme of Otley were really helpful and I'd recommend them because they kept in touch with me regularly and let me have a courtesy car."

7th February 2018 | Mrs C W

"I'd suggest Kineholme of Otley to a friend because of the friendly & efficient service."

2nd February 2018 | Mr David Stephen Gladston

"The staff at klineholme were good because they explained the work they had carried out and why Also the staff were friendly "

1st February 2018 | Mr Gadd

"Kineholme of Otley were great because they did what needed doing in a very professional way and on time with no hidden extras."

30th January 2018 | Mr Denby

"The staff at Kineholme of Otley were good because they are friendly, helpful and knowledgable. "

29th January 2018 | Mrs Margaret Draper

"The experience at Kineholme of Otley was great because the staff are so friendly and go out of their way to make you feel comfortable."

27th January 2018 | Miss Susan MacPherson

"Kineholme of Otley were great because The staff were very polite and delt with my whife and myself in a way we wanted. Although the car was bought under motobility sceme as I have said the way we were delt with was very satisfactory."

23rd January 2018 | Mrs Lois Barltrop

"My experience at Kineholme of Otley was positive because when buying my new car the sales manager ( Brendan ) was very helpful - beyond what I would normally expect. I have had a few niggling issues with my car but Kineholme have dealt with these courteously and efficiently"

22nd January 2018 | Mr Michael Dennison

"Kineholme of Otley were really helpful and I'd recommend them because they are a great team and always look after me and my car. "

19th January 2018 | Mr John Anthony Castelow

"I was happy with the service at Kineholme of Otley because they completed the work within the time stated"

17th January 2018 | Mr Colin White

"I'd definitely recommend Kineholme of Otley because seem organised, ready as promised, pleasant people - nothing found to dislike."

16th January 2018 | Mr C B Taylor

"The experience at Kineholme of Otley was great because their reliable, know what their talking about & friendly."

15th January 2018 | Mr M C Peel

"I'd recommend Kineholme of Otley because they are fairly near to where I live, and have a courtesy care facility whilst your car is serviced. The staff have dealt efficiently with me and initially gave me a competitive deal when I purchased my car."

15th January 2018 | Mr Alan B

"My experience at Kineholme of Otley could have been better with more understanding customer service staff "

15th January 2018 | Mrs S Tidswell

"My experience at Kineholme of Otley could have been better because: For the things that have gone wrong you have not honoured the guarantee without me having to get Renault customer services involved. That's a shame because your parts people tried really hard to help me get parts for my previous car a Renault Espace, that I had had for nearly 20 years and maintained myself. "

15th January 2018 | Mr Robert Davey

"Kineholme of Otley were great because they had great customer service and didn’t try to hard sell "

12th January 2018 | Miss Helena Meally

"I'd definitely recommend Kineholme of Otley because they gave excellent service and were very friendly brin barkly made me laugh and was also proffesional keep up the good work"

12th January 2018 | Mrs Pauline Askham

"I was happy with the service at Kineholme of Otley because as a small dealer they offered me a personal service and the sales person listened to me and helped me achieve the deal I was looking for."

11th January 2018 | Mr Ian Krasner

"The staff at Kineholme of Otley were good because they are always friendly & helpful, always there when you need help or information. They are always willing nothing is too much for them, i had a problem with my alarm system which they sorted to my satisfaction. Yes i would certainly recommend them to everyone i know."

10th January 2018 | Mrs Maureen Parker

"My experience at Kineholme of Otley was ok because it was clear that a lot of the extra costs could’ve been mentioned before the service was being undertaken & allowing me more time to think about getting it done... the extra £100 was hard to stomach at short notice "

9th January 2018 | Mr Mark Wild

"The staff at Kineholme of Otley were good because speedy and efficient on time Ann budget"

9th January 2018 | Mr Paul Bone

"Kineholme of Otley were fantastic because quick turn around with my work van 100% Quality thanks very much "

9th January 2018 | Mr Anthony Pattison

"I had a great experience at Kineholme of Otley because the attitude of everyone I met was totally proffesional "

8th January 2018 | Mr Phillip Cook

"I would recommend Kineholme of Otley to friends and family because I feel I am receiving a personal reliable service from a relatively small business"

5th January 2018 | Mr John Byers

"I'd suggest Kineholme of Otley to a friend because the friendliness of all the staff and their flexibility. Also their location"

4th January 2018 | Mr Philip Turner

"I would recommend Kineholme of Otley to friends and family because I have dealt with them over many years and have always found them to be a really friendly and reliable dealership. "

4th January 2018 | Mr David Slater

"I was pleased with Kineholme of Otley and would recommend them because they are a great team of workers really friendly people and always helpful."

19th December 2017 | Mr Derek Tocknell

"My experience at Kineholme of Otley: the work carried out was fine but when I returned to collect my car I firstly couldn't get in the' automatic ' door not realising I had to press a button at the side. Bearing in mind the weather was awful a member of staff sat behind the desk just waved his hand to indicate there was a button which to my embarrassment took me a while to realise! I feel the staff member could have easily have got up and assisted me. When I finally entered the showroom I said' it's horrible out there' not one of the four members of staff raised their heads. I stood for a minute or so and then one staff member looked up and said 'what name is it' not hi how can I help you. I checked the mot paperwork and certificate and paid for this. I was given my key but was not told where my car was parked I know it's not a very big car park but surely that is part of your customer care package. On the positive side the work and cleanliness of the car was carried out very well it's just a shame the frontline staff let it down. "

14th December 2017 | Mrs D

"I'd recommend Kineholme of Otley to a friend because friendly people (like family ) and nothing too much trouble, and they even give your car a good wash after servicing."

13th December 2017 | Mr Brian Elsworth

"Kineholme of Otley staff were good because they always do what they say and are most helpful"

13th December 2017 | Mr David Crane

"I'd endorse Kineholme of Otley because the service received was friendly & helpful not pushy"

7th December 2017 | Mrs Kelly Page

"I was pleased with Kineholme of Otley and would recommend them because I think that they went the extra mile ( Brendan especially ) to accommodate my requirements"

5th December 2017 | Mr Michael Dennison

"I'd definitely recommend Kineholme of Otley because , they listen to the clients requests, and try their best to match vehicle with owner . Thank you Kineholne again for another lovely purchase . "

4th December 2017 |

"The experience at Kineholme of Otley is always good as they are very professional, not pushy and provide high quality cars at good prices. After sales service is also always excellent."

1st December 2017 | Mr Christopher Ratcliffe

"I was pleased with Kineholme of Otley and would recommend them because I have found them caring, helpful and trustworthy in both sales and servicing over many years."

29th November 2017 | Mr David Barry Clarke

"Kineholme of Otley were great because they are local. Excellent collection & delivery service."

28th November 2017 | Mrs E

"My experience at Kineholme of Otley was cracking because they kept me updated and kept the price low"

28th November 2017 | Mrs Lindsay McKay

"I had a great experience at Kineholme of Otley because they did the service in the 1 day . Also attended to a couple of safety critical items they found, also within that day. The only downside was that it therefore cost more than I had anticioated, but I was glad to be informed in good time and to then know that I would be driving a safe car. Very fiendly personal service too. Thank you."

28th November 2017 | Mr S

"My experience at Kineholme of Otley could have been better because I was not exactly satisfied with the service. The car still felt like it did before service and also, the car was not properly cleaned. Felt like a rushed service, and the main aim of the dealer seems to be bogus recommendations to add to cost of service."

21st November 2017 | Mr D

"I'd definitely recommend Kineholme of Otley because of the friendly and efficient service and excellent communication."

21st November 2017 | Dr John Puntis

"My experience at Kineholme of Otley could have been better because when I got my car back there were more faults than when it went in! "

21st November 2017 | Mr M

"Kineholme were extremely communicative about the work that needed doing and upfront about the costs. They returned the car beautifully cleaned inside and out too."

19th November 2017 | Dr Matthew Ewles

"I had a great experience at Kineholme of Otley because, as usual, the service was friendly and contact was prompt and courteous. The car was returned at the agreed time and had been given a good cleaning and details of work undertaken were explained in a clear On my way - call you in 2 mins!."

17th November 2017 | Mrs C

"Kineholme of Otley were great because the service is excellent both in standard and delivery. It is good to do business with a local firm rather than an impersonal large franchise."

16th November 2017 | Mr L

"I'd definitely recommend Kineholme of Otley because of the good service "

16th November 2017 | Miss Melissa Gallimore

"Kineholme of Otley were really helpful and I'd recommend them because excellent service, friendly & helpful staff"

16th November 2017 | Mr David Clayton

"Kineholme were aware that I had very limited opportunities for a required service because of a death in the family. When a customer cancelled Kineholme immediately booked me into that slot, then gave the service priority so I got the car back with minimum disruption to my schedule."

15th November 2017 | Mr John Howard

"I'd recommend Kineholme of Otley because they have always been helpful and sorted out any problems quickly."

11th November 2017 | Mrs Jane Rice-Bowen

"Kineholme of Otley staff were excellent, Bryn (who I dealt with for my purchase) was very helpful and kept me up to date throughout the process and ensured I had everything in place I needed."

7th November 2017 | Mr Paul L

"Kineholme of Otley were great because the offered a personal service and very patient in explaining complex financial products"

7th November 2017 | Mr David Gwede

"I'd recommend Kineholme of Otley to anyone because of I'm always treated with respect "

7th November 2017 | Mr Graham Bingham

"My experience at Kineholme of Otley could have been better because I was advised that there was a slow puncture which could not be repaired and replacing the tyre would be £110 - I took my car to a local garage and the puncture was repaired for £18.75. Also the SATNAV on the vehicle hasn't worked properly since the car was purchased when this was queried I was quoted £25 to update the system which I think is unacceptable - as the car was sold with a SATNAV it should be in full working order."

6th November 2017 | Mrs S

"Kineholme of Otley were fantastic because i have dealt with bryn before and have found him to be honest and trustworthy, that is the reason I have bought my latest car from kineholme"

2nd November 2017 | Mr Graham Sharp

"I'd recommend Kineholme of Otley to anyone because great service, great deal, professional and genuine "

1st November 2017 | Mr Syed Zaffar

"Kineholme of Otley were really helpful and I'd recommend them because very helpful all problems were solved fast hire van so didn’t miss out with work service team were excellent to deal with "

31st October 2017 | Mr Anthony Pattison

"I was happy with the service at Kineholme of Otley because the member of staff on the service desk took the time to explain and go through the many questions I had without making me feel inadequate. For that I thank Helen Bowes. Also I think the pick up and drop off service is fantastic. "

23rd October 2017 | Mrs B

"My experience at Kineholme of Otley was cracking because they gave my vehicle a service and it now is driving superbly thank you Kineholme "

23rd October 2017 | Mrs Patricia E

"I was happy with the service at Kineholme of Otley because I didn't feel pressured at any time. Everything was explained in detail , the test drive was very helpful in our decision to buy. I feel I got a good deal. "

20th October 2017 | Mr John Marsh

"Kineholme of Otley were great because the servicing department have been excellent in cheerfully sorting out not only routine servicing, collection and delivery, but also unexpected issues arising from specification and initial delivery of the new car."

19th October 2017 | Mr Ian Rawson

"My experience at Kineholme of Otley was cracking because we have dealt with and been very satisfied with the service from the same sales person over several years and the feeling of loyalty and good service is very important to me."

19th October 2017 | Mrs Rececca Carter

"The experience at Kineholme of Otley was fantastic because Bryn was very efficient and friendly and accommodating. It was a pleasure to deal with him. "

17th October 2017 | Mrs Brenda Simpson

"Good service"

17th October 2017 | Mr Michael Tymon

"My experience at Kineholme of Otley was cracking because everything was spot on. "

17th October 2017 | Mr Amos Ajewole

"My experience at Kineholme of Otley could have been better because I booked my car in for noon, I was told it would be a couple of hours. Upon leaving my car they said it would be 3.5 -4 hours due to staff lunch break. Surely I should have been told this on the tel call. Upon my first service my car had done a total of 4150 miles, I was recommend to have a fuel flush, I declined. Upon checking this out on the internet they do recommend a fuel flush when a car has done a substantial amount of miles. I therefore felt that they were suggesting this to make extra monies. if the car needs this flush then it should be part of the service."

16th October 2017 | Mrs S Cohen

"I'd definitely recommend Kineholme of Otley because they are helpful & treat customers as individuals"

16th October 2017 | Mr Ian Goldman

"I would recommend Kineholme of Otley to friends and family because the staff are friendly but not pushy. I didn't feel pressured in to buying the car either. They agreed to get the work done on the car that was needed without quibble. Great experience. "

16th October 2017 | Miss Nicola Woollard

"I'd recommend Kineholme of Otley because they are a strongly customer focused business."

12th October 2017 | Mr Trvor Fletcher

"I was pleased with Kineholme of Otley and would recommend them because they did what was required "

10th October 2017 | Mr Paul Lucas

"Good customer service, helpful and knowledgeable staff"

9th October 2017 | Mrs T

"Kineholme of Otley were great because the service was efficient and good"

9th October 2017 | Mrs Joan Lumb

"I was pleased with Kineholme of Otley and would recommend them because having used them previously and been satisfied, I was confident that the same satisfaction would be assured on this occasion."

9th October 2017 | Mr Kellet

"I was pleased with Kineholme of Otley and would recommend them because GOOD SERVICE"

9th October 2017 | Mr Simon Paul Vickers

"The staff at Kineholme of Otley were good because they found a couple of issues that needed attention. They also fixed an annoying rattle from the dashboard. The icing on the cake was my car thoroughly vacuumed out and washed. Wonderful service"

9th October 2017 | Mr John Bell

"The experience at Kineholme of Otley was good because of the friendly and efficient service offered."

3rd October 2017 | Mr Christpher Heaton

"Excellent and efficient service. Collection of my vehicle is extreme helpful."

3rd October 2017 | Mrs R

"I would recommend Kineholme of Otley to friends and family because the service i received from them was excellent, i wouldn't go anywhere else for my cars, they are very caring and don't try to get you to have a vehicle you don't want. I would certainly recommend them to my friends & family."

2nd October 2017 | Mrs Maureen Parker

"Kineholme of Otley were fantastic because reception staff are particularly helpful , I dealt with Helen & she always keeps you up to date with what's going on "

1st October 2017 | Mrs Maxine Mary Armitage

"I would not recommend Kineholme of Otley to my family and friends because the customer service I received was terrible! I was extremely grateful with the help in fixing my car but I didn't hear anything about my car throughout the whole process, until I rang the garage myself. To then be spoken to very rudely and told different information every time. I understand that it can take time to fix problems with cars but it would have been better if someone had kept me updated and told me when I would receive my car back, but it did not happen; there was zero communication. When I collected my car, it also had a very dirty steering wheel and driver door, which looked like white powered hand prints - it was hard to remove. "

1st October 2017 | Miss Joel

"Kineholme of Otley were great because good service"

29th September 2017 | Mr Paul Rawlings

"Kineholme of Otley were helpful because always great customer service"

27th September 2017 | Mrs Rachel McEwan-Peters

"Kineholme of Otley were fantastic because I have used them before and as always they are friendle, helpful and efficient"

26th September 2017 | Mr David Teale

"I would recommend Kineholme of Otley to friends and family because the service is friendly and efficient."

26th September 2017 | Miss S

"Kineholme of Otley were fantastic because they are my local dealer and the staff are very helpful and friendly "

23rd September 2017 | Mr Graham Neil Bingham

"Kineholme of Otley were great because they just make it happen "

22nd September 2017 | Mr Graham White

"Customer friendly & efficient service . Great range of new cars (I bought a new Dacia) "

18th September 2017 | Mrs Tina Mansfield

"My experience at Kineholme of Otley was positive because of the customer service which was excellent and efficient"

12th September 2017 | Mrs Patricia Cunningham

Kineholme of Otley

Kineholme of OtleyKineholme of Otley
renault
dacia

At Kineholme, we're passionate about providing the best possible customer service and experience, which is why when you visit us at Kineholme Renault in Otley, you'll find friendly, professional and well informed staff, along with fantastic deals. We've held the Renault franchise for over 50 years and are the longest family-owned and run Renault dealership in the West Yorkshire area! We work hard to build the best relationship with all our customers and are proud that so many recommend us to family and friends.

Our staff are fully equipped and trained to give you all the help and support you need, whether you want to buy a new Renault car, a used car or would like aftersales assistance, servicing or body repairs.A warm welcome awaits you from all the team at Kineholme of Otley.

19 Vehicles

  
91 of Kineholme of Otley customers who bought a vehicle would recommend them to a friend