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100 reviews of Kineholme of Otley

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Kineholme of Otley

88

Overall satisfaction

89

Would recommend

"Kineholme of Otley were great because the sales person was very friendly and helpful. It was a pity that the body work required had not been done, but a satisfactory arrangement has been made to have this completed. "

14th July 2018 | Mr Barry Richardson

"I'd definitely recommend Kineholme of Otley because they are just great to deal "

13th July 2018 | Miss Susan Wilkinson

"I'd definitely recommend Kineholme of Otley because they provide an excellent sevice from from my initiial visit to getting my car "

13th July 2018 | Mrs Janette Jarvis

"I had a great experience at Kineholme of Otley because they offer a great service, are always up front with any costs and always specify exactly what work needs doing providing realistic and competitive quotes. They do go the extra mile, which is appreciated and make you feel valued as a customer"

12th July 2018 | Mrs Helen Claire Shepherd

"The experience at Kineholme of Otley is always first class. The service is excellent along with real knowledge of the product. The staff are friendly, helpful and very informative. I could not wish for a better dealer to look after my vehicle."

12th July 2018 | Mr Peter Morton

"My experience at Kineholme of Otley could have been better because the Service Manager seems to treat a woman as though she is totally ignorant of the workings of motor cars. My car suffers from a juddering clutch on takeoff in a morning and is typical of a leaking crank case oil seal allowing engine oil to seep onto the clutch plate. I advised the Service manager of the problem and he told me that all I needed to do was to depress my clutch pedal once before starting the engine. The result, absolutely no improvement. I suspect he is waiting until the cars guarantee runs at in the near future. "

11th July 2018 | Mrs Ingrid Haydock

"I'd definitely recommend Kineholme of Otley because they thoroughly check your vehicle for any problems."

11th July 2018 | Mr David Nelson

"I would not recommend Kineholme of Otley because I was disappointed with the lack of communication. Did a stay and wait on a very hot day was there 2 hours not once offered a drink was told to take a seat. Only spoken to once to advise needed new tyres etc. Car was cleaned but not to a high standard. Normally take car to Bradford but decided on otley as it's local. "

10th July 2018 | Mr L

"I'd definitely recommend Kineholme of Otley because I received a a warm wellcome and my car was delt with promptly. Also it was very nice to have a lift home after delivering my car to you. I did share the lift with other customers."

9th July 2018 | Mrs S McHugh

"I would not recommend Kineholme of Otley because the petrol light came on just as I got there and the service adviser wanted £10 for the fuel lighy. I explained I didn’t have any cash on me but would be happy to put fuel on my card to take the light off. After putting 1 x £10 an 3 x £5 in and the fuel light was still on I got very distresse an gave receipts to the advisor . I’ve sold cars in the past for over 20 years an have NEVER know a car that takes £25+ to get fuel light off not even a 2.0 Aston Martin so something is a miss. I was going to re order another car from them but not now. Very disappointed."

9th July 2018 | Mr Jason Wilson

"Kineholme of Otley did a good job! "

9th July 2018 | Mr Andrew Cummings

"I would not recommend Kineholme of Otley because they quoted incorrect prices. The prices quoted were very expensive - I did tell them but just got standard answers, thats the price the manufacturer charges. Was going to buy another Dacia this year but never Dacia again."

1st July 2018 | Mr Andrew Peter Hayward

"The experience at Kineholme of Otley was good because they genuinely want to help "

29th June 2018 | Mr Michael Darlow

"Kineholme of Otley were helpful because they did the service in good time and provided me with a brand new courtesy car. The car was ready for me when I arrived and valeted beautifully. They kept me posted about what work was required soon after I got home. The health check paperwork is useful."

26th June 2018 | Mrs E

"I'd endorse Kineholme of Otley because they where helpful friendly abbé all professional."

26th June 2018 | Mr Graham Ward

"I was over charged for the work completed. Yes, we agreed a figure before the work was completed but I don't believe the work was carried out or at least not to a high standard as the car felt fine when it went in but didn't when given back. It felt as though Kineholme were just trying to make money out of us. As I said, we paid £600 for a service of a car we were then told it wasn't road worthy. Once we said the car was going to a scrap yard they then started to say that we could spread the cost of the work when car isn't even worth that amount! Not happy and would definitely not use the garage ever again."

24th June 2018 | Mrs L

"The experience at Kineholme of Otley was great because being a motobility customer they make sure you are completely at ease with the car you have chosen in spite of your needs.N othing is too much trouble and you,re not just a number."

18th June 2018 | Mrs Sarah Middleton

"I'd recommend Kineholme of Otley because friendly staff great customer service very helpful "

17th June 2018 | Mr Graham Clarehugh

"I was happy with the service at Kineholme of Otley because the salesman was friendly, helpful and informative, I was very happy with the service I received."

15th June 2018 | Mr Joan Huck

"The experience at Kineholme of Otley was fantastic because of quick, efficient, good communication of progress, comfortable waiting area and drinks."

12th June 2018 | Mr William Merchant

"I would recommend Kineholme of Otley to friends and family because they do what they say"

12th June 2018 | Mr K Mitula

"My experience at Kineholme of Otley was positive because I realised parts availability would be potentially difficult for a 2001 Renault, but Kineholme staff were very helpful and did indeed source the parts needed and carried out the due work. They also kept me informed as work progressed on the car. Excellent service and customer care."

10th June 2018 | Mr Robert Wharton

"I had a great experience at Kineholme of Otley because smooth process for service "

6th June 2018 | Mr Andrew Julian

"I'd definitely recommend Kineholme of Otley because they always do their best to keep you informed and are friendly when you visit the garage."

5th June 2018 | Mrs Susan Lavery

"Kineholme of Otley were great because they were straightforward and friendly. Did what they said they would."

5th June 2018 | Mr D

"I'd definitely recommend Kineholme of Otley because they were helpful and patient."

26th May 2018 | Mrs Lynne Thompson

"I'd definitely recommend Kineholme of Otley to friends and family because professional and helpful"

16th May 2018 | Mrs Gillian Margaret Nicholson

"The staff at Kineholme of Otley were good because they completed the work to a high standard and on the timescale agreed."

16th May 2018 | Mr Alan Abbott

"The experience at Kineholme of Otley was good because the work was carried out in the agreed time and i was notified when it was completed"

15th May 2018 | Mr Colin White

"I'd endorse Kineholme of Otley because they are a small firm and treat customers with courtesy "

15th May 2018 | Mr Robert Stephen Kerr

"I'd suggest Kineholme of Otley to a friend because the work got completed and an explanation of what was done was given, the collection of the vehicle wasn't as agreed as I was told I could collect it in the morning. Instead I turned up and was told that it would be later in the day which meant several trips to the garage. The member of staff did try to fix this issue by offering to wait until I finished work in the evening and even bring the car to my house. Will use them again, well done."

15th May 2018 | Mr Timothy Stanton

"My experience at Kineholme of Otley was positive because they have excellent customer service"

13th May 2018 | Mrs Jill Hellings

"I would recommend Kineholme of Otley to friends and family because They are reliable, efficient and competent."

10th May 2018 | Mr Bradbury

"Kineholme of Otley staff were good because they were very informative about the possible cost of the work if not covered by warranty , they quickly accessed my car details from the internet and dealt with my query very efficiently"

8th May 2018 | Mrs F Henry

"My experience at Kineholme Otley was cracking because they always do a good job at a reasonable price."

25th April 2018 | Mr Geoffrey Edward Webb

"The experience at Kineholme of Otley was good because everything was effortless for me. "

25th April 2018 | Mr Amos Ajewole

"Kineholme of Otley staff were good because they were polite and efficient."

24th April 2018 | Mr K

"Kineholme of Otley always delivers a great service"

23rd April 2018 | Mrs Susan Morton

"I had a great experience at Kineholme of Otley because friendly staff and efficient service"

19th April 2018 | Mr P

"I'd recommend Kineholme of Otley to a friend because thay are a friendly local business with a caring attitude. As an owner of a similar local Company, All Terrain Cycles , I always try to support local Companies where possible. I have had my van serviced by them several times after some really bad experiences at the Main Dealer, they have always been helpful and their work first class."

16th April 2018 | Mr Booth

"Kineholme of Otley were helpful because Helen went through everything in great detail, advised me of all my options, was very friendly and professional. My car was picked up from work and delivered again later that day, all washed and I was kept informed at all times of what was going on. Excellent service!!!"

12th April 2018 | Mrs Linda Jackson

"My experience at Kineholme of Otley could have been better because the attitude of the staff was poor. We haveva brand new Duster and to be told that you should expect problems like this when you buy a budget car is not what we wanted to hear."

11th April 2018 | Mr L Thomas

"Kineholme of Otley were fantastic because they have a very good customer service and are very helpful"

10th April 2018 | Miss R

"Kineholme of Otley were fantastic because they offered me a great deal based on my situation as a student, the staff members were very nice and made me feel very welcome and they showed they were caring. They got the car ready for me very quick and couldn't fault their service."

10th April 2018 | Miss Abigail Thackray

"I was happy with the service at Kineholme of Otley because they are a friendly local dealership who I feel comfortable and assured that my vehicle is in good hands"

10th April 2018 | Mr Philip Sunderland

"I'd recommend Kineholme of Otley to a friend because the salesman, Bryn, was very friendly, explained things clearly and very thorough. The car is great so far, we love it. The price seemed good, the car was known to the garage and so they know everything about it. I am hoping it will be a fantastic car. Thanks, Kineholm."

10th April 2018 | Mrs Adele Maher

"Kineholme of Otley were great because, it was a friendly atmosphere, not pushy unlike other dealerships, and they helped me find the best deal."

10th April 2018 | Mr George Pittendreigh

"My experience at Kineholme of Otley was memorable because good communication competent job and a valet service as well "

9th April 2018 | Miss D

"I'd recommend Kineholme of Otley because they are a Smashing team. Always happy to help. "

6th April 2018 | Mr John Castelow

"I was happy with the service at Kineholme of Otley because of the very friendly and welcoming staff. An absolute pleasure to deal with. "

6th April 2018 | Mr Alexander Galloway

"The staff at Kineholme of Otley were good because they were friendly and professional. We had made an appointment and the car we were viewing was ready for us to view and take for a test drive. There was no pressure and we were allowed to take the car out by ourselves."

6th April 2018 | Mrs Pamela S

"Kineholme of Otley were great because they offer a first service "

6th April 2018 | Mr Robert Cowey

"I'd definitely recommend Kineholme of Otley because they offer reliable, efficient service. "

6th April 2018 | Mr J Holmes

"The experience at Kineholme of Otley was good because everything was so smooth and professionally handled "

6th April 2018 | Mrs Caroline Oxborough

"I'd recommend Kineholme of Otley because we received fantastic service as soon as we set foot on the forecourt. We were greeted by Brendan & his manor was wonderful. He could not have made us feel more welcome & comfortable. He was very professional, polite, friendly & explained everything clearly. Paperwork was completed & we were even able to collect our new car the following day. Nothing was too much trouble and had it not been for Brendan & Brin making us feel so at ease we may not have purchased a car. What a great team. Thank you."

6th April 2018 | Ms Kelly

"I'd definitely recommend Kineholme of Otley because they fitted in my last service when Evans Halshaw cancelled my previously booked service under warranty at a day's notice when I was due to leave on holiday that same week. They re-arranged their appointment when a heavy fall of snow rendered the roads in this area impassable. I found all staff extremely helpful and efficient. "

6th April 2018 | Mrs . Pinder

"Kineholme of Otley staff were good because it was a very xmooth, friendly and competent experience"

6th April 2018 | Mr Edward Hedgecock

"I'd endorse Kineholme of Otley because all the staff are friendly and willing to help "

31st March 2018 | Mrs Hanson

"I am waiting for a response to my complaint following the service. I am not satisfied with work undertaken or the follow up to my emails. I am happy with the front of house staff. "

31st March 2018 | Mrs Susan Colman

"I'd recommend Kineholme of Otley because I find them to be honest, straight forward and reliable."

28th March 2018 | Ms Helena Savva

"I would recommend Kineholme of Otley to friends and family because they are good and reliable "

27th March 2018 | Mr Alan Davey

"The car is one year old and I have no trouble with it, The people from Klineholme have been very friendly with any contact I have had."

27th March 2018 | Mr Edward Larkin

"I am always happy with the quality of work, and how thorough the inspections are. Work is completed efficiently, and reception staff even waited for me to arrive after hours to collect the car. It is expensive, but that is to be expected going through the dealer, however, I feel the price is competitive, and I am always given the option to proceed, they often run a comparison of price as well to give me an informed choice."

27th March 2018 | Mrs S

"The staff at Kineholme of Otley were good because they kept me informed whilst doing a service on my car"

24th March 2018 | Mrs B

"I had a great experience at Kineholme of Otley because they were very thorough"

23rd March 2018 | Mr James Russell

"I'd suggest Kineholme of Otley to a friend because they did what they said and kept me informed of all the details"

22nd March 2018 | Mrs F

"I had a great experience at Kineholme of Otley because they kept me informed on work carried out and costs throughout, as well as fitting me in on a weekend. All the staff were extremely pleasant and helpful. The work was carried out as efficiently as possible which was important as I needed the vehicle back on the road asap as it is a business van. "

22nd March 2018 | Mr G Toner

"I do not trust them. This is not the first time that they did things that I did not feel was in my interest but in their financial interest."

21st March 2018 | Dr W

"Kineholme of Otley were great because they providrd a very good service and made me feel welcome and important."

21st March 2018 | Mrs J

"I'd endorse Kineholme of Otley because they are friendly and helpful "

21st March 2018 | Mrs Barbara Thompson

"Kineholme of Otley were really helpful and I'd recommend them because they are local"

20th March 2018 | Mr Simon Wood

"I'd recommend Kineholme of Otley because they were friendly and not pushy. "

15th March 2018 | Miss Karen Lee

"I'd definitely recommend Kineholme of Otley because professional independent service"

15th March 2018 | Mr Andrew McAllister

"I was happy with the service at Kineholme of Otley because we bought the car from them,and always take it back,we get very good service."

15th March 2018 | Mr David Edwin Ramsey

"My experience at Kineholme of Otley could have been better because , I was phoned up and asked if I wanted a fuel flush but I didn't realise at the time all this meant was pouring an additive into the fuel tank which I could have done myself for a 5th of the price, also the roof of my car was very dirty."

15th March 2018 | Mr David Ascough

"My experience at Kineholme of Otley was cracking because they were very helpful in getting my car in for its mot, making sure I was comfortable while I waited and great in the salesmanship for my new car which I'm picking up at the weekend "

14th March 2018 | Mr Dean John Chapman

"I was pleased with Kineholme of Otley and would recommend them because of the quick friendly service."

14th March 2018 | Mr William Rhodes

"I'd definitely recommend Kineholme of Otley because they are professional, caring and treat you with utmost respect"

14th March 2018 | Mr John Crisp

"I'd suggest Kineholme of Otley to a friend because they do what they say they will do on time car ready and cleaned for collection on time and contact myself if a problem occurs pleasant and friendly staff good dealer service thankyou"

14th March 2018 | Mr John Cunliffe

"I was happy with the service at Kineholme of Otley because car was collected and delivered back in pristine condition"

14th March 2018 | Mrs Ruth Fraser

"I would recommend Kineholme of Otley to friends and family because the service you receive is excellent and exceptional in today’s market place. The staff are knowledgeable, helpful and ensure that the service provided meets your needs."

14th March 2018 | Mr Peter Morton

"My experience at Kineholme of Otley could have been better because of the difficulties and time involved in reporting and rectification of what I would consider two minor discovered faults . Bought the Captur in good faith and have now lost confidence in both their service and sales back up and if there is hassle involved it does not reflect well on Renault ."

13th March 2018 | Mr Gerald Allen

"Our experience at Kineholme of Otley over the last 18 years has always been positive and professional."

12th March 2018 | Mrs Barbara B

"I'd endorse Kineholme of Otley because they provide friendly prompt service. The car seems to enjoy its experience there and performs better than ever."

8th March 2018 | Mrs Adrienne Margaret Fox

"The experience at Kineholme of Otley was great because they were efficient and polite."

7th March 2018 | Mrs Kathleen Tong

"My experience at Kineholme of Otley was positive because the staff booking my service were very efficient and the service itself was carried out exactly as requested; the car was ready for collection in good time and had been cleaned and prepared for me to drive away."

7th March 2018 | Mrs Rosemary Linford

"I'd recommend Kineholme of Otley because, I have had my car serviced three times and a MOT and always been impressed with them. "

7th March 2018 | Mr Colin Graeme Jennings

"I'd definitely recommend Kineholme of Otley to friends and family because your car is always spotlessly clean after a visit"

7th March 2018 | Mr Michael Stanley

"My experience at Kineholme of Otley was cracking because I find them very reliable"

1st March 2018 | Mrs Lorna Jane Saxton

"My experience at Kineholme of Otley was memorable because This is a well run family business with staff knowing the motor trade"

28th February 2018 | Mr Peter Malcolm Taylor

"Kineholme of Otley were really helpful and I'd recommend them because they quickly sorted the problems that I had with the car and fixed them with no fuss."

27th February 2018 | Dr A J Smith

"Everything ok apart from the boot space was not vacuumed "

26th February 2018 | Mr Edward Wood

"very efficient and fair"

26th February 2018 | Mrs Janet Wilson

"when we purchased our car the sales guy went through everything we needed to know about the car. He was not pushy and was extremely knowledgeable. I have just had it serviced. They picked my car up and brought it back washed and valeted, it looks like new. I highly recommend Renault at Otley"

26th February 2018 | Miss B

"I'd recommend Kineholme of Otley because This is a family run business and all staff are keen to give good service and know their customers and what they are selling "

22nd February 2018 | Mrs Audrey Taylor

"My experience at Kineholme of Otley was positive because They are very good, nothing to much bother very good. "

20th February 2018 | Mr David William Bentham

"My experience at Kineholme of Otley was superb from the super friendly gentleman who picked up my car to Andy who carried out my car service. Communication is spot on and everyone deals with you with courtesy and professionalism. I have used this garage on three occasions and l have never been disappointed. Use this garage with confidence. "

20th February 2018 | Mr John Peck

"I would not recommend Kineholme of Otley because I think it is too expensive. The price I was quoted for wiper blades was much higher than the price I paid in Halfords. I was also told I needed an air-conditioning service, which I didn’t. You seemed to have no record that I had already had it done by yourselves. You also wanted me to have a lot of other expensive but unnecessary work done. I am satisfied with the condition of my car but feel that I was put under pressure to buy extras which you admitted would not be necessary to pass an MOT. I feel I would pay a lot less for these services elsewhere."

20th February 2018 | Mrs Judith Iliff

"My experience at Kineholme of Otley was memorable because they serviced the car much quicker and effectively than I expected"

19th February 2018 | Reverend John Sharp

"Kineholme of Otley were fantastic because they were prompt and efficient"

14th February 2018 | Mrs Sandra Deighton-Smith

Kineholme of Otley

Kineholme of OtleyKineholme of Otley
renault
dacia

At Kineholme, we're passionate about providing the best possible customer service and experience, which is why when you visit us at Kineholme Renault in Otley, you'll find friendly, professional and well informed staff, along with fantastic deals. We've held the Renault franchise for over 50 years and are the longest family-owned and run Renault dealership in the West Yorkshire area! We work hard to build the best relationship with all our customers and are proud that so many recommend us to family and friends.

Our staff are fully equipped and trained to give you all the help and support you need, whether you want to buy a new Renault car, a used car or would like aftersales assistance, servicing or body repairs.A warm welcome awaits you from all the team at Kineholme of Otley.

17 Vehicles

  
89 of Kineholme of Otley customers who bought a vehicle would recommend them to a friend