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These reviews were collected by JudgeService.com, an independant car dealer review website.
" My experience at Lexus Exeter was cracking because the salesperson (James) was very good and very helpful also he explained everything about car"
"Lexus Exeter were really helpful and I'd recommend them because of the way I was treated from the start to the completion and hand over of my vehicle. "
"The experience at Lexus Exeter was good because we have never known such excellent customer service in our sixty years of owning a car. We live 20/25 miles away from the Exeter showroom and the sales executive James Gray visited us three times in all to give us a test drive, take away the second trade in car and finally to deliver the new car to us. "
"I'd recommend Lexus Exeter to a friend because the lady receptionist was very helpful and kept me fully informed."
"I had my Lexus serviced at Toyota Honiton, and I think it was appalling that consumers put their blind faith in you as a dealer, trusting that you will do an amazing job, only to be taken advantage off and ripped off. I booked my car in because of the brand and the motto thinking I was paying the extortionate amount of money for a full service. My car was back in under an hour, with no valeting. I was surprised that it was back so soon, for a full service. One of my wheels was binding, possible brake issue. No worries, I went to my local, TRUSTWORTHY, Independent garage to get the parts and get it fitted. I then find out that my wheels hadn’t been removed, nor anything greased, meaning most of it had seized. And the reason my brakes were binding were because it’s NOT part of a full service at Lexus or Toyota to grease the caliper sliders! Or to grease or clean anything up for that matter. Very sub-par service, and I was given the complete run around by the staff members. Will never go to a dealership again. Tip: just because they’ve got the name doesn’t mean they’ve got the level of care and attention that you would expect. "
"The experience at Lexus Exeter was good because of the support and expertise of the excellent staff"
"I was pleased with Lexus Exeter and would recommend them because they very helpful and professional. Top quality service. Kind regards Lukasz Marecki "
"The experience at Lexus Exeter was fantastic because the staff were knowledgeable and helpful during the exchange for a new vehicle"
"I'd endorse Lexus Exeter because I have become completely Brand loyal. This is the third new Lexus I have had. The service I get from Lexus IS second to none. I am on first name terms with several of the staff who I have got to know over the years. They are always so welcoming and nothing is too much trouble. I wouldn’t go anywhere else unless the standards here dropped considerably. "
"My experience at Lexus Exeter was OK and the car has been reliable until now, however I have had no contact with the dealer since purchase and I think there is a problem with the doors. Also I would of expected a tank full of fuel on collection but barely enough to get to a petrol station also found 2 black plastic clip boards under drivers seat. "
"I had a great experience at Lexus Exeter because the salesman James listened and offered me a deal on a car I wanted not a car he wanted to sell. The showroom is superb and the hospitality and attention to detail is outstanding. "
"The experience at Lexus Exeter was fantastic because they made me feel like they really valued me and listened to what I said. "
"I had a great experience at Lexus Exeter. Scott did his best to get me into a new car for work as quickly as possible - a very impressive turnaround for which I'm grateful. What made me pop into Lexus Exeter in the first place, was that I have had many Toyotas in the past. When car shopping I went into both dealerships as they were next door to each other. I knew that the CT200h I was looking at purchasing was effectively identical underneath to my last car (therefore 100% reliable)... what I wasn't expecting was for the quality and finish to be far superior. It really is leagues ahead - everything from cabin noise, extra door seals, extra bonnet seals to the lovely materials that are used in the cabin... even the paint is thicker (70% thicker by my measurements). I therefore didn't hesitate in making a purchase and I am very pleased that I visited the showroom."
"I'd endorse Lexus Exeter because the salesperson showed the right degree of helpfulness without pressure. The whole experience was excellent "
"Iy experience at Lexus Exeter was positive because I have previously dealt with Plymouth Lexus and found them on this occasions to be unhelpful. I then went to Exeter where I was greeted as an important customer and introduced to Scott Cornwall who was able to offer me a deal to suit my situation"
"I'd suggest Lexus Exeter to a friend because excellent service"
"I'd definitely recommend Lexus Exeter to friends and family because a good product and friendly staff"
"I'd recommend Lexus Exeter because Everything ran like clockwork,very professionalwith all areas of the purchase,would highly recommend."
"I'd recommend Lexus Exeter to a friend because they are a dedicated team that really care. The standout guyz are Steve the showroom manager and Scott the senior salesperson. Great Ambassador's for Lexus."
"My experience at Lexus Exeter was memorable because the service was excellent,the car was beautifully presented and the price was right.I am delighted with my purchase."
"I would not recommend Lexus Exeter because as soon as the money was exchanged a completely new approached was taken to me, one of inflexibility and cooperation. My company paid good money for the said vehicle and a very nice vehicle it is. But, the inflexibility of the salesman post payment knowing I was travelling some 200 miles was so disappointing. He wouldn't budge on a thing and to expect me to guarantee an arrival time for a two hour handover slot was almost impossible for me to make. I was willing to work around his commitments there was even a suggestion of a collection from the train station would be OK. So, based on my journey time hoping that I wouldn't be delayed I eventually arrived at Exeter Station. I immediately rang the Dealership thinking they would collect me to save time and get me back on the road sooner but, this was refused even though the actual time was in my time slot period and only a mile or so away. Eventually, I arrived on site to be greeted warmly and all that was left was to sign a few documents a quick 5 minute tutorial and off I went back home another 200 mile journey. Finally, when you buy on-line you take a risk without an inspection.This is what disappoints me most, there is a minor dent on the back rear bumper which was never mentioned at the time of purchase or in the excellent video and the reason why I decided to proceed. You make decisions on trust although a very minor dent only, its still there, its the principle and I wish this had mentioned at the time. I would recommend the Lexus IS300h to anyone a cut above the rest, a pleasure to drive and something quite different which will change you're driving style for the better. I'm struggling though to get to 65 MPG but, with practice I'll get close."
"Lexus Exeter staff were good because they were informative, helpful and friendly."
"I'd recommend Lexus Exeter to a friend because they represent all that is good about Lexus as a brand."
"The experience at Lexus Exeter was fantastic because nothing was to much trouble compared with other dealings i have had in the past with certain German manufacturer's and the service i get when my car is in the garage is without doubt the best i have had. It is now how I compare all others. I also would like to say that Scott at Lexus Exeter has been exceptional in the way he has dealt with myself and my wife in the purchase of my new NX F Sport. "
"I'd definitely recommend Lexus Exeter to friends and family because Scott was an exceptional sales person. Everything was explained in full and very happy with our purchase. I would like to add that the reason why we didn't purchase a new NX was that the new SATNAV SYSTEMS ARE NOT CLEAR TO READ, THE WORDS ARE TOO SMALL AND THEY ARE NOT A DEFINED BLACK LETTERING. The pre owned car we purchase had the same SATNAV as my previous RX and had a much clearer screen."
"I was pleased with Lexus Exeter and would recommend them because they are not sales 'pushy', they have a good range of vehicles in stock. James the sales manager gave us plenty of private time to discuss the pros and cons and they met our price expectations."
"Lexus Exeter were great because the sale went through smoothly. Only gripe is there is a joint not right"
"My experience at Lexus Exeter could have been better because it was adversely effected by the unwillingness to deal with a blemish in the paintwork on the rear offside door that was there, but missed by myself, when I agreed to purchase. I really did think that a Lexus dealership, in this day and age, would be above using the "buyer beware" response, even if, in not so many words."
"The experience at Lexus Exeter was fantastic because Scott was very proactive and helpful. We went out of curiosity and ended up buying a car. A really helpful person in a good salesroom. A good experience overall and we love our new car."
"The experience at Lexus Exeter was great because very modern and pleasant facility. Good personal attention from Scott."
"Lexus Exeter are always very professional in their approach and there is no pressure to make a purchase, just excellent attention. This is the third new vehicle we have purchased from them in as many years and shall hopefully return in the future."
"The experience at Snows Lexus Exeter was good because James Gray was always available and able to help me with questions regarding the export"
"I'd recommend Snows Lexus Exeter because the whole experience from start to finish was exceptional."
"I had a great experience at Snows Lexus Exeter because the whole process from start to finish was exemplary"
"The experience at Snows Lexus Exeter was great because the salesman was very helpful, not too pushy and was keen to find out what sort of car I was looking for. The whole experience I felt was handled very professionally and I would be happy to recommend Snows of Exeter to other members of my family and friends."
"I'd endorse Snows Lexus Exeter because it was great place to buy a Lexus with the help of Steve the manager and the very good and helpful Henry the salesman who was most attentive in every way all I can say a good experience "
"I'd definitely recommend Snows Lexus Exeter because no hard sell. Reasonable discussion and some reasonable flexibility on price. "
"The staff at Snows Lexus Exeter were good because time taken, no hard sale, chance to view all options. This is the third new car from Snows of Exeter, always been completely satisfied "
"Snows Lexus Exeter were really helpful and I'd recommend them as they were professional, very polite and helpful, the store looked tidy and welcoming, and the selling process was smooth and easy. Many thanks to Scott Cornwall and Henry."
"My experience at Snows Lexus Exeter was positive because young lad and his manager were excellent. No car to trade in. Sadly my company had to come from a specified dealer "
"My experience at Snows Lexus was excellent due to the positive attitude of the sales team. The buying experience the best I have probably ever done. I.e fair & helpful & a complete service that looked after the customer with maximum care & attention"
"I'd recommend Snows Lexus Exeter to all my friends and family. The service I received was exceptional. Every member of staff I have dealt with at the dealership has provided me with first class service, in person, over the phone and by email. I'd particularly like to mention the names of Henry, Scott, Steve and Laura. When I arrived at the dealership for the first time, I was greeted by Henry, he showed me round a few cars and began to explain about the different model types. He then took us in to the show room, made me and my partner hot drinks. He then proceeded to take me and my partner into a private room where Henry talked more in depth, asking about my needs and requirements that I was looking for. Unlike any other dealer I’ve been to, I was offered, very early on, a 24-hour test drive. Henry and Scott gave me the keys to a brand-new car. After having the car on test drive for 24 hours I was bowled over by how refined the CT200h was. How good ride quality was, firm while remaining comfortable. I took the car back to the dealership 24 hours later and was completely sold. I knew that this was the right car for me. Henry was able to then talk me through the different cars they had available and the different purchasing options. He did this in a very relaxed way and it was very refreshing as a part of the buying experience. I wouldn’t hesitate to recommend Snows Lexus Exeter to everyone! So, will I be going back to Snows Lexus Exeter for my next new car? The answer yes!"
"I'd suggest Snows Lexus Exeter to a friend because the whole process was handled brilliantly from initial look to car handover. I look forward to dealing with Snows for years to come. Thank you"
"Snows Lexus Exeter were fantastic because I was given information without feeling pushed to make a decision immediately"
"My experience at Snows Lexus Exeter was memorable because from the first communication with Scott to the meeting with Steve the whole car buying experience was professional and stress free. I drove from London to Exeter to buy my RX 450h and would not hesitate to do it again for myself, a friend or relative."
"I had a great experience at Snows Lexus Exeter because if you want a Lexus they seem to understand the cars."
"The experience at Snows Lexus Exeter was good because they came across as open and honest, and seemed committed to selling me a car that fulfilled my needs rather than just making a sale."
"I'd suggest Snows Lexus Exeter to a friend because of the quality of service and the impressive cars that they sell"
"My experience at Snows Lexus Exeter was positive because of the excellent service and friendly staff"
"My experience at Snows Lexus Exeter was memorable because The service was good"
"I'd suggest Snows Lexus Exeter to a friend because I am completely satisfied with the service and the test drive on a very wet Sunday morning the staff went out of their way to make me welcome and completed the part exchange and sale quickly. "
"I had a great experience at Snows Lexus Exeter because the Sales manager is great and very helpful as are all the staff. The cars are immaculately prepared and i was allowed to take all 3 Models i was interested for a test drive"
"The experience at Snows Lexus Exeter was good because . The service was very relaxed & friendly."
"Snows Lexus Exeter were fantastic because they were caring and patient."
"Snows Lexus Exeter were fantastic because they went the extra mile to ensure that I obtained the right car to meet my requirements."
"I'd suggest Snows Lexus Exeter to a friend because the high quality of service continues throughout the whole process. The sales agents take time to ensure you understand all the features and performance of each model. Snows Lexus Exeter made the buying of my new car an enjoyable experience and I would strongly recommend the brand and a visit to the show room. "
"My experience at Snows Lexus Exeter was positive because the sales person Aaron was extremely professional and good to deal with. At the handover Chris was also extremely good. I have also had very good experience over the years with my previously car with John and the service team. Altogether a very professional organisation. "
"Friendly, courteous, knowledgeable and no pressure."
"I was happy with the service at Snows Lexus Exeter because I trust them and have never had any reason to doubt them. They are excellent."
"Snows Lexus Exeter were fantastic because Scott was extremely pleasant and easy to talk to, as was his manager who was very welcoming. They made the whole experience of buying a car extremely positive and made sure that I was satisfied on any point raised, showing a great deal of patience when I needed it. Great team, great car. Know where I'll be going for my next one!"
"I'd suggest Snows Lexus Exeter to a friend because the products themselves are excellent and the service is also 'First Class' "
"I'd suggest Snows Lexus Exeter to a friend because of the excellent service that I received"
"The experience at Snows Lexus Exeter was fantastic because nothing was ever too much trouble and I feel I can contact them at any time with any question that may arise."
"after 30 years driving e class mercy the rx is the business "
"Snows Lexus Exeter were really helpful and I'd recommend them because Chris Hughes is a real credit to your company. He explained everything in detail and made our purchase so easy and made is feel comfortable the whole time.10 out of 10 to Chris and Lexus."
"My experience at Snows Lexus Exeter was positive because I could not have received better service"
"Snows Lexus Exeter were great because of the personal attention I enjoyed from the sales team Laura and Chris"
"I'd recommend Snows Lexus Exeter because they provide good service. They treat customers with respect , even if You go there in Your sandals looking like a homeless :) even coffee comes with lex logo in it."
"I'd recommend Snows Lexus Exeter because the customer service is outclass."
"The staff at Snows Lexus Exeter were good because under the leadership of Laura Drew the service side has always been excellent. I am happy to report that the sales staff are equally professional."
"I'd endorse Snows Lexus Exeter because I could not fault their attitude and service."
"I'd definitely recommend Snows Lexus Exeter because it was a straightforward and I got the car I wanted quickly and without fuss"
"I'd recommend Snows Lexus Exeter because they have a good choice of Lexus cars and the sales team is 10/10 and the coffee is good too.!!!!"
"The staff at Snows Lexus Exeter were good because they answered all questions asked and sent video of car to me before collection."
"Snows Lexus Exeter were fantastic because not only do they represent a top brand with an excellent reputation the salesperson who looked after me demonstrated professionalism without losing the "personal" touch. Unless Lexus start manufacturing rubbish vehicles, I cannot imagine ever going anywhere else."
"Snows Lexus Exeter were helpful because EVERYTHING WAS MADE EASY FROM THE FIRST TIME I SAW THE CAR TO WHEN I DROVE THE CAR OUT OF THE SHOW ROOM."
"I'd recommend Snows Lexus Exeter to a friend because , staff are very friendly without being pushy "
"I had a great experience at Snows Lexus Exeter because they understand the excellent product range from Lexus. Any pricing issues you may have are looked at in detail and normally over come - I'm now on Lexus number 4."
"Snows Lexus Exeter staff were good because they are always professional as they are in Toyota. Very helpful and attentive "
"I'd recommend Snows Lexus Exeter to a friend because the service I received from Aaron was exceptional and I did write to his manager to say how impressed I was. Nothing was too much trouble and I felt Aaron went above and beyond his duty of care. I would highly recommend and it's the best customer service I have ever received "