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100 reviews of Lexus Hedge End

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Lexus Hedge End

97

Overall satisfaction

99

Would recommend

"I had a great experience at Lexus Hedge End because staff very helpful and made my son and myself very at ease during the purchasing process thanks very much."

13th July 2018 | Mr Gary Morgan

"I was pleased with Lexus Hedge End and would recommend them because they were quick and efficient"

9th July 2018 | Mrs A Kenway

"I'd recommend Lexus Hedge End to a friend because they went out of their way to accommodate me and even though there was a small issue identified after delivery it was put right immediately without any fuss at all. The salesman, Guy Fletcher, could not have been more helpful - a definite asset to the business."

4th June 2018 | Mr Giles Houghton

"The staff at Lexus Hedge End were good because arranged finance for me without difficulty. However I am very disappointed n dissatisfied bcos I had an initial 15 minutes test drive. After that car was door delivered with a manual n a video was emailed. This is not at all enough bcos I did not anything about the inside of car ( how to open boot , didnot know how to connect mobile phone, use satnav n all other modern interior facilities in this luxury car. For two weeks I drove this luxury like an ordinary old car since I didnot know how to use the extra facilities n luxurious it provided. After two weeks I had to drive to the show room again to ask n to find out how to use the different other facilities which this car provides which were not there in my old car. I was explained for about 20 minutes verbally. But now after I returned home I don't remember all the information I was given"

21st May 2018 | Dr Srivarshini Sarvabhowma

"Lexus Hedge End were helpful because you immediately felt welcome and our sales executive Michael Taylor was extremely knowledgeable about the vehicle we were interested in and made the purchase very easy. "

18th May 2018 | Mrs P

"Lexus Hedge End were helpful because they were really professional and efficient with our recent purchase. Everyone very friendly and could not do more to help! "

18th May 2018 | Mrs Candace Hathaway

"I'd endorse Lexus Hedge End because they always offer great sales options, and great after sales ."

18th May 2018 | Mr Michael Loveless

"I'd definitely recommend Lexus Hedge End to friends and family because Agi, the salesperson, was absolutely brilliant. Very impressed."

18th May 2018 | Miss C

"Lexus Hedge End staff were good because they took the time to listen to our requirements, Michael Taylor for customer service was exceptional with his help and his attentional to detail. I would thoroughly recommend Lexus Hedge End, I have previously bought 2 Lexus cars from other dealers and the customer service just does not compare."

18th May 2018 | Mrs Susan Louise Cummings Major

"The staff at Lexus Hedge End were good because they were friendly, personalised treatment, felt welcome. "

16th May 2018 | Miss Laura Willis

"The staff-particularly Dominic- were fautless and very pleasant and thorough to deal with"

16th May 2018 | Mr Michael Plummer

"Lexus Hedge End were helpful because very professional the car was very well prepared and Agi was very helpful and kept me informed with all aspects of the purchase of the car I would thoroughly recommend them nothing was to much trouble. "

15th May 2018 | Mr David Wells

"The experience at Lexus Hedge End was fantastic because Sales staff are exceptionally helpful. The care and expertise of the satff was exemplary."

15th May 2018 | Mr Stephen Hughes

"Lexus Hedge End were fantastic because , I arranged to be collected from railway station Guy was there on time to pick me up . Arrived at dealership offered coffee great ! Very professional outfit !Would I buy from them agin you Bet !"

15th May 2018 | Mr Bryn Davies

"I'd recommend Lexus Hedge End to anyone because I had dealings/visited Lexus Newcastle, Teesside & Liverpool. Took a flight down to Southampton from Newcastle and from the moment I talked to Leon I felt that if the Car was what I wanted I would purchase form him/hedge End."

15th May 2018 | Mr Ian Gibson

"I would recommend Lexus Hedge End to friends and family because all staff were professional and made me feel welcome. Special mention to Michael & Dan for their patience and help to ensure a ‘deal’ could be worked out that left me feeling everything felt I had been fairly treated regarding price of the RX and PX on my old vehicle. I live @ 60 miles away with at least 3 other Lexus dealers that are closer but I already know where I’m going to for my next Lexus! "

15th May 2018 | Mr Adrian Cummings Major

"The staff at Lexus Hedge End were good because although a large dealership they never lose the personal touch, even the receptionist greets me by name."

15th May 2018 | Mr Christopher Walters

"The experience at Lexus Hedge End was great because no sales pressure. I was given adequate time to view the vehicles available and given prompt attention when required"

15th May 2018 | Mr Karl Pettit

"I'd suggest Lexus Hedge End to a friend because the staff are very attentive, they have a great selection of new and used vehicles, Michael together with Dan are excellent in their approach to returning customers and why I returned a bought my second Lexus. Ongoing experience and customer care following purchase of my vehicle has also been second to none. Well done to all the team at Lexus Hedge End!"

25th April 2018 | Mrs Gloria McCall

"I was happy with the service at Lexus Hedge End because they made you feel special and it was a very friendly service. Nothing was to much trouble. We found they were very professional without being pushy or overbearing. "

20th April 2018 | Mr Dennis Weeks

"Lexus Hedge End were really helpful and I'd recommend them because they actually provide an excellent service even when something goes wrong. They call you back when they say they will and are a pleasure to deal with. Especially Darren Whitlock and Dan Palmer. Not sure other car sales companies are as good as Lexus. Would buy again and Dad has bought a car due to my recommendation thanks you"

20th April 2018 | Mrs Rebecca Lines-Clarke

"My experience at Lexus Hedge End was positive because of the way I was looked after, the models and options available to me and the way that staff were able to answer all my questions even if my regular contact was not available."

20th April 2018 | Mr Simon Dickenson

"The experience was very good"

20th April 2018 | Mr Philip Dennison

"I'd endorse Lexus Hedge End because they are extremely professional & know the product well. The showroom is immaculately kept with tea & coffee offered, newspapers & magazines to read & a television to watch whilst in the waiting area. Extremely clean toilet facilities are available. The overall impression is of a well run organisation with staff that clearly enjoy what they do, from the car park attendant to the manager. You are greeted by all. It is a pleasure to purchase in a pleasant showroom, with staff whilst selling you a car but not with the "hard sell" tactics employed by most car showrooms. This is my second car purchased from Lexus Hedge End & I would not hesitate to purchase again from them."

20th April 2018 | Mrs C

"The experience at Lexus Hedge End was great because I was looked after by a young man Michael who was keep to make sure the vehicle did suit my needs, also the gentleman who greeted me at the entrance and assisted with parking was most helpful, a good experience altogether,"

19th April 2018 | Mrs Ruth Savage

"Lexus Hedge End staff were good because they were friendly attentive and efficient.. .Leon Willsher made the whole transaction smooth an easy,"

19th April 2018 | Mr Michael Beattie

"The experience at Lexus Hedge End was good because everything was slick, informative and relevant"

19th April 2018 | Mr Derek Ayling

"Lexus Hedge End were fantastic because the sales executive Darren Whitlock was brilliant. He was most helpful, courteous, patient, knowledgeable and explained everything thoroughly. The smallest detail wasn't in any way a problem. He made it clear that I could contact him at any time if I had a query. Because of my overall pleasurable experience I am looking forward to a very long and friendly association with Lexus Hedge End throughout the rest of my driving life. "

19th April 2018 | Mr Stephen Boss

"I'd definitely recommend Lexus Hedge End to friends and family because the ease of arranging a test drive and the non pushy attitude of sales."

19th April 2018 | Miss Deborah V

"The experience at Lexus Hedge End was good because the car is great value and comes with highend extras at no extra cost."

19th April 2018 | Mr Jason Forster

"My experience at Lexus Hedge End was cracking because I had Personal Service from Darren Whitlock who guided me through the whole process . He gave me Confidence on my Test Drive and he listened to what l wanted . He made the paperwork easy and l am Delighted l chose a Lexus as l have always had Volvo . Since the recent death of my husband this purchase was a Big thing for me and it’s helped me with my Confidence ."

18th April 2018 | Ms Stephanie Kelsey

"The experience at Lexus Hedge End was fantastic because the whole experience of buying a new car is a pleasure from sourcing to driving away. I know from experience that the level of support and aftersales service will be exceptional."

18th April 2018 | Mr David Phasey

"Lexus Hedge End were great because experienced staff, outstanding knowledge about the cars, excellent dealings with their customers . "

17th April 2018 | Mr Sanju Jose

"I great buying experience, a friendly welcome from my he initial browsing and throughout the purchase process. That being said, it’s made easier, when the product being sold is of such a high quality, between the product and dealership, peace of mind is assured. I would thoroughly recommend the brand and the dealership."

17th April 2018 | Mr Beal

"The team at Lexus Hedge End are second to none, respectful, helpful and efficient - they aim to reach the highest levels of customer satisfaction without over-egging the cake. They confidently work as an integrated, slick team and truly want you to go away happy, doing everything they can to ensure you do. I have been very appreciative of the help, support and service I have received from everyone I have been in contact with at this branch."

17th April 2018 | Ms Lindsey Hoyle

"I would recommend Lexus Hedge End to friends and family because they are friendly and knowledgeable people "

17th April 2018 | Mr Keith Hoyle

"I'd endorse Lexus Hedge End because they are a very professional company with a friendly attitude towards their (potential) customers, leading to a long term relationship, which may secure future business? Dominic Baxter was exceptional in the way he conducted the entire process of my car purchase and continual assistance when I needed it. I would certainly choose this person to buy my next car."

17th April 2018 | Mr Dennis Clow

"The experience at Lexus Hedge End was fantastic because they were welcoming and friendly from the start they didn’t push us into buying a car , as soon as we test drove our car we fell in love . Sales woman Agi is so brilliant at explaining everything we needed to know she is very polite and professional very friendly and extremely helpful hedge end Lexus car company are a family we are happy to be a part of thank you "

16th April 2018 | Mrs Vanessa Diaper

"My experience at Lexus Hedge End was positive because was made so welcome by Dominic who was not pushy , knows his job,was not in a hurry , he had a sense of humour, I have bought a lot of cars in the past and this is the best dealership I have dealt with , sorry for all the coffee and biscuits my wife and I ate but could not say no to your kind offer.Dominc you are a star thanks Stephen & Jaclyn "

16th April 2018 | Mr Stephen Bennett

"I had a great experience at Lexus Hedge End because they listened to me, let me have a vehicle which I thought would suit my needs for the afternoon and when I brought it back having decided that I would like to buy one worked past there closing time to find me the one that matched my criteria."

16th April 2018 | Mrs Janet Haynes

"I'd recommend Lexus Hedge End because I had a very good experience"

16th April 2018 | Mr David Coldwell

"I had a great experience at Lexus Hedge End because of Agi. Professional friendly and no pressure sales."

16th April 2018 | Mr Andrew Horton

"I had a great experience at Lexus Hedge End because the lady who looked after us was very customer oriented."

16th April 2018 | Mr George Peterson

"I'd endorse Lexus Hedge End because i was only investigating possibilities but was won over by the sales person"

16th April 2018 | Mr W

"Lexus Hedge End were great because of the quality vehicles and exceptional customer service "

16th April 2018 | Ms Donna Lambe

"The experience at Lexus Hedge End was great because I live 150 miles away and only visited twice. 1 for the demo and 2 to collect the car so it had to be right because it was too far to pop back so to speak. Hedge End got it right first time."

16th April 2018 | Mr John Allison

"I had a great experience at Lexus Hedge End because the service was amazing the people who delt with my purchase were very professional "

16th April 2018 | Mr Gary Maidment

"The experience at Lexus Hedge End was easy. Great attention to detail, will come back in the future. "

16th April 2018 | Mr Ainis R

"I'd definitely recommend Lexus Hedge End because the of the sales person (leon Willsher). First class service."

23rd March 2018 | Mr Wayne Burns

"I had a great experience at Lexus Hedge End because I was treated with courtesy and respect and listened to very carefully, which I appreciated very much. I have not been contacted as I dropped into Lexus to deliver 2 thank you cards and saw my dealer Darren and told him I was very satisfied. I have telephoned with a query about service agreement and battery / key and will call in later this week to follow up. EXCELLENT SERVICE - delighted with whole experience; thank you."

19th March 2018 | Ms Eleanor Susan Crane

"This is the 4 th. Lexus I have brought and have been satisfied with them all."

19th March 2018 | Mr Michael Davies

"My experience at Lexus Hedge End was cracking because I got the car required"

19th March 2018 | Mr Trevor McVeigh

"I'd endorse Lexus Hedge End because the customer service is obviously a very important part of their philosophy and it shows whenever I visit the dealership."

19th March 2018 | Mr John Mason

"I'd recommend Lexus Hedge End because the service by the staff is first class and the products are the best on the market "

16th March 2018 | Mr Steve Ashton

"I was happy with the service at Lexus Hedge End because it was personalised for me and met all my requirements in a friendly and efficient manner - and they are great cars!"

16th March 2018 | Mr Michael B

"The experience at Lexus Hedge End was good because of the professional service from all the staff (particularly Agi Zytkiewicz) and the smart, comfortable surroundings at the dealership. "

16th March 2018 | Mr Roger Stanton

"Lexus Hedge End were great because they were"

16th March 2018 | Mrs Rosemary P

"I was pleased with Lexus Hedge End and would recommend them because Darren was not only a good salesperson, he took the time to understand our needs and accepted that we had done or research and didn't require finance or add on insurances. We had intended buying a demonstrator but came away with a new car which have been very pleased with. "

16th March 2018 | Mr Donal Coleman

"My experience at Lexus Hedge End was positive because always professional and not pushy. Friendly service everyone welcomes you when you arrive. Well organised show room and reception area."

16th March 2018 | Mr John Bourn

"Lexus Hedge End staff were good because they were knowledgeable,polite and efficient "

16th March 2018 | Mr David Hallam

"endorse Lexus Hedge End because every time we’ve been there they are not pushy very friendly and helpful staff I can’t fault them, "

16th March 2018 | Mrs Katie Beal

"I'd endorse Lexus Hedge End because the staff were excellent. The product is fantastic and the whole experience was a pleasure."

16th March 2018 | Mr Gary Jackson

"Lexus Hedge End were fantastic because they delivered excellent customer service, and were not too pushy and allowed us to make the deal at our pace when we were ready. Dan Palmer was excellent in delivering the “Lexus” ethos when it came to the customer."

16th March 2018 | Mrs Carole Hailston

"Lexus Hedge End were really helpful and I'd recommend them because the process of buying the car was excellent, Darren, the salesman, was keen to help in the part exchange of my car and the purchase of my new car, all round what I would expect from a Lexus dealership. "

16th March 2018 | Mr Steven Roberts

"Lexus Hedge End were helpful because ... We liaised with Leon throughout the process who made the entire process easy from first viewing the vehicle through to purchase, pick up and after sales satisfaction contact."

19th February 2018 | Mrs B

"I'd recommend Lexus Hedge End to a friend because . You could not ask for better service, all your staff are great , no matter if its, sales, service, finance or any other area of your business I always feel that I am a customer and not a number. Keep it up please "

16th February 2018 | Mr Kenneth Ballard

"My experience at Lexus Hedge End could have been better because the hand-over was rushed, details of the car not adequately explained. Three items I requested were not followed up (1. replaced tyres were not the same brand, as requested they would be, 2. replaced rear number plate was not left for use with my trailer and 3. hand-over time slot was not honoured due to diary mix up by my rep. meaning I had to wait and transaction was finalised by another and still waiting for the Mileage and History Certificates for the car, two weeks later). For a prestige brand I felt that this was disappointing and not good enough, I do not believe I am hard to please or a difficult customer but I recognise good customer service when I see it and my experience of Snows was not one of exemplary customer service. My rep was personable, cheerful and seemed to have a good knowledge of the product, but in terms of making the transaction special for me, it just did not happen."

16th February 2018 | Mr Alan Tavender

"My experience at Lexus Hedge End was cracking because you are treated as vip ."

16th February 2018 | Mrs Salvina Cawte

"I was happy with the service at Lexus Hedge End because I have dealt with them since 2003 and they have never let me down. In fact even though I now live in London I still have my care serviced at Lexus Hedge End because of the friendliness and quality of their service."

15th February 2018 | Mr James Little

"The experience at Lexus Hedge End was great because they are friendly, thorough and professional."

15th February 2018 | Mr Simon Davies

"The experience at Lexus Hedge End was great because the pre-sales service was very attentive (but not pushy), and also post-service from the dealer has been equally attentive. Experiences with other (non-Lexus) dealers have generally been poor once the car has been handed over, but this is definitely not the case with Lexus Hedge End. "

15th February 2018 | Mrs E

"Third car bought from this dealership. The quality of the cars and of the service I always receive whenever I visit this dealership means that I remain loyal to the brand"

15th February 2018 | Mr Daniel D

"Lexus Hedge End were really helpful and I'd recommend them because they provide a trusted, quality service."

15th February 2018 | Mr Brian Clarke

"I had a great experience at Lexus Hedge End. There is always a friendly welcome on arrival to snows and Leon was brilliant and made the whole transaction quick and easy for me. He was also was very helpful in handing over the car , showing me how it all worked and the features. I would definitely recommend snows Lexus and will hopefully be back in the future. "

15th February 2018 | Mr Marshall-Cox

"The experience at Lexus Hedge End was fantastic because pre- and post-sales were excellent. "

15th February 2018 | Mr Paul Stickler

"My experience at Snows Lexus Hedge End was cracking because it is always a genuine pleasure visiting Jon and the Team at the Hedge End Centre."

18th January 2018 | Mr Anthony Hall

"I'd recommend Snows Lexus Hedge End because staff are very professional, helpful and friendly. "

15th January 2018 | Mrs Yang

"Snows Lexus Hedge End staff were good because they were very courteous and polite from the receptionist to the salesman. They listened to my needs and exceeded my expectations from my first entering the premises to driving away in a perfect car. Well done Snows!"

15th January 2018 | Mr Ian Reeves

"Snows Lexus Hedge End staff were good because they got me a good deal very helpful.friendly."

15th January 2018 | Miss Zoe Ewing

"The experience at Snows Lexus Hedge End was great because everyone was welcoming and they couldn't do enough for me. Ive not just fallen in love with the car, i love the service as well. "

15th January 2018 | Miss K Littler

"Snows Lexus Hedge End were helpful because the service from all departments is second to none, the quality of the cars are excellent, I have recommended Lexus especially the Hedge End branch to family and friends who have purchased cars from them over the last 2 years and will continue to recommend them - keep up the excellent service "

14th January 2018 | Mr Rodney Heaven

"My experience at Snows Lexus Hedge End was memorable because they were friendly but respectful and didn’t feel pressurised to buy"

13th January 2018 | Mrs Susan Van Niekerk

"I'd recommend Snows Lexus Hedge End because the staff make you feel part of their family! "

12th January 2018 | Mr Gary Green

"I was pleased with Snows Lexus Hedge End and would recommend them because the Customer Experience provided by Jon Oakley and his team at Hedge End is always a first class journey."

12th January 2018 | Mr Anthony Hall

"Snows Lexus Hedge End were great because they provided the highest standards of customer care."

12th January 2018 | Mr P

"My experience at Snows Lexus Hedge End was positive because Leon was extremely helpful, knowledgeable and helped me to collect the car at the earliest date possible."

12th January 2018 | Miss Victoria Phasey

"My experience at Snows Lexus Hedge End was positive because super service,excellent help and look to help in the future to learn about all it's extra,s thank you Micheal Taylor "

14th December 2017 | Mrs Elizabeth McCarthy

"Snows Lexus Hedge End were great because no pressure or hassle. Good choice and turnover of cars."

10th December 2017 | Mr Nick Haswell

"I'd recommend Snows Lexus Hedge End because I've had excellent service from them in the past with my previous Lexus (purchased elsewhere). A tad more expensive but the service and personal attention is well worth it."

9th December 2017 | Mr Michael Beards

"I was happy with the service at Snows Lexus Hedge End because of the excellent customer service. It’s the reason we have 2 Lexuses - a GSF and RX450h and have previously owned an ISF and GS450h. "

9th December 2017 | Mr Lowe

"I was pleased with Snows Lexus Hedge End and would recommend them because they were nice reasonable people and not like the stereotypical car salesperson and as such I felt I could trust them."

9th December 2017 | Mr Roy Reynolds

"Snows Lexus Hedge End were great because service is always excellent and I gave no issues with the car supplied by snows "

8th December 2017 | Mr Simon Elger

"Snows Lexus Hedge End were fantastic because we were negotiating with Agi who was very fair and personable. The reason for the visit was that I had seen an IS300H at Lexus Derby on our internal newsletter. I had driven an IS300H at a Lexus event, so know the vehicle. But my wife hadn’t seen one and I thought it would be a good idea to go for a test drive prior to purchasing the vehicle in Derby. As it turned out the vehicle we viewed and test drove at Lexus Hedge End was the vehicle we purchased. It was presented very well, clean and of a good specification. On top of that we got to meet Agi, who talked us through the car, took us for a test drive and negotiated the deal with us to purchase the car we tested. We felt under no pressure, in fact Agi comes across as a very friendly and professional sales person. The whole process with her was a good experience, It made spending money a less painful experience. I would recommend Hedge End Lexus."

8th December 2017 | Mr Nigel Casey

"The service that was provided was absolutely first class , Darren was very patient on occasions , many thanks to all , who sourced a car that I wanted , colour and make , I look forward to buying my next car from Lexus "

8th December 2017 | Mr Richard Bowley

"Snows Lexus Hedge End staff were good because of excellent personal service. I’ve known and dealt with Jaime Mitchell and Jon Oakley over many years and have always received excellent service. Jaime as the sales consultant has been particularly helpful throughout the sales process."

7th December 2017 | Mr Keith Hobbs

"Snows Lexus Hedge End were fantastic because from the arrival of test driving a Lexus to buying one the service has been 100% so professional every question answered "

6th December 2017 | Mr Paul Oakley

"Snows Lexus Hedge End were great because their customer service is superb and everything is very well explained during the purchase process. Leon Willsher is a very nice salesman and nothing is too much trouble when it comes to answering questions."

6th December 2017 | Mrs Pia Cross

"Snows Lexus Hedge End were great because of the very friendly and professional manner in which they handled my purchase. It was a very "easy" experience from start to finish "

6th December 2017 | Mr Maurice Lee

"The experience at Snows Lexus Hedge End was fantastic because The sales process is clear and they do not play games. "

6th December 2017 | Mr Jehudah Victor Gradowski

"Snows Lexus Hedge End were great because of their level of customer care, knowledge of their vehicles and products, their all round patience combined with their attention to detail make them my dealer of choice. (and the coffees not bad either .....)"

6th December 2017 | Mr Andrew Burgess

Lexus Hedge End

Lexus Hedge End
lexus

Representing some of the automotive industry's most prestigious brands, Snows Group provides motorists across the south and the south west of England with a level of customer service that goes unsurpassed. We are proud of the quality of vehicles that we sell, and take satisfaction in delivering an experience to our customers that goes beyond that of an average dealership.

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