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These reviews were collected by JudgeService.com, an independant car dealer review website.
"Lexus Hedge End were helpful because ... We liaised with Leon throughout the process who made the entire process easy from first viewing the vehicle through to purchase, pick up and after sales satisfaction contact."
"I'd recommend Lexus Hedge End to a friend because . You could not ask for better service, all your staff are great , no matter if its, sales, service, finance or any other area of your business I always feel that I am a customer and not a number. Keep it up please "
"My experience at Lexus Hedge End could have been better because the hand-over was rushed, details of the car not adequately explained. Three items I requested were not followed up (1. replaced tyres were not the same brand, as requested they would be, 2. replaced rear number plate was not left for use with my trailer and 3. hand-over time slot was not honoured due to diary mix up by my rep. meaning I had to wait and transaction was finalised by another and still waiting for the Mileage and History Certificates for the car, two weeks later). For a prestige brand I felt that this was disappointing and not good enough, I do not believe I am hard to please or a difficult customer but I recognise good customer service when I see it and my experience of Snows was not one of exemplary customer service. My rep was personable, cheerful and seemed to have a good knowledge of the product, but in terms of making the transaction special for me, it just did not happen."
"My experience at Lexus Hedge End was cracking because you are treated as vip ."
"I was happy with the service at Lexus Hedge End because I have dealt with them since 2003 and they have never let me down. In fact even though I now live in London I still have my care serviced at Lexus Hedge End because of the friendliness and quality of their service."
"The experience at Lexus Hedge End was great because they are friendly, thorough and professional."
"The experience at Lexus Hedge End was great because the pre-sales service was very attentive (but not pushy), and also post-service from the dealer has been equally attentive. Experiences with other (non-Lexus) dealers have generally been poor once the car has been handed over, but this is definitely not the case with Lexus Hedge End. "
"Third car bought from this dealership. The quality of the cars and of the service I always receive whenever I visit this dealership means that I remain loyal to the brand"
"Lexus Hedge End were really helpful and I'd recommend them because they provide a trusted, quality service."
"I had a great experience at Lexus Hedge End. There is always a friendly welcome on arrival to snows and Leon was brilliant and made the whole transaction quick and easy for me. He was also was very helpful in handing over the car , showing me how it all worked and the features. I would definitely recommend snows Lexus and will hopefully be back in the future. "
"The experience at Lexus Hedge End was fantastic because pre- and post-sales were excellent. "
"My experience at Snows Lexus Hedge End was cracking because it is always a genuine pleasure visiting Jon and the Team at the Hedge End Centre."
"I'd recommend Snows Lexus Hedge End because staff are very professional, helpful and friendly. "
"Snows Lexus Hedge End staff were good because they were very courteous and polite from the receptionist to the salesman. They listened to my needs and exceeded my expectations from my first entering the premises to driving away in a perfect car. Well done Snows!"
"Snows Lexus Hedge End staff were good because they got me a good deal very helpful.friendly."
"The experience at Snows Lexus Hedge End was great because everyone was welcoming and they couldn't do enough for me. Ive not just fallen in love with the car, i love the service as well. "
"Snows Lexus Hedge End were helpful because the service from all departments is second to none, the quality of the cars are excellent, I have recommended Lexus especially the Hedge End branch to family and friends who have purchased cars from them over the last 2 years and will continue to recommend them - keep up the excellent service "
"My experience at Snows Lexus Hedge End was memorable because they were friendly but respectful and didn’t feel pressurised to buy"
"I'd recommend Snows Lexus Hedge End because the staff make you feel part of their family! "
"I was pleased with Snows Lexus Hedge End and would recommend them because the Customer Experience provided by Jon Oakley and his team at Hedge End is always a first class journey."
"Snows Lexus Hedge End were great because they provided the highest standards of customer care."
"My experience at Snows Lexus Hedge End was positive because Leon was extremely helpful, knowledgeable and helped me to collect the car at the earliest date possible."
"My experience at Snows Lexus Hedge End was positive because super service,excellent help and look to help in the future to learn about all it's extra,s thank you Micheal Taylor "
"Snows Lexus Hedge End were great because no pressure or hassle. Good choice and turnover of cars."
"I'd recommend Snows Lexus Hedge End because I've had excellent service from them in the past with my previous Lexus (purchased elsewhere). A tad more expensive but the service and personal attention is well worth it."
"I was happy with the service at Snows Lexus Hedge End because of the excellent customer service. It’s the reason we have 2 Lexuses - a GSF and RX450h and have previously owned an ISF and GS450h. "
"I was pleased with Snows Lexus Hedge End and would recommend them because they were nice reasonable people and not like the stereotypical car salesperson and as such I felt I could trust them."
"Snows Lexus Hedge End were great because service is always excellent and I gave no issues with the car supplied by snows "
"Snows Lexus Hedge End were fantastic because we were negotiating with Agi who was very fair and personable. The reason for the visit was that I had seen an IS300H at Lexus Derby on our internal newsletter. I had driven an IS300H at a Lexus event, so know the vehicle. But my wife hadn’t seen one and I thought it would be a good idea to go for a test drive prior to purchasing the vehicle in Derby. As it turned out the vehicle we viewed and test drove at Lexus Hedge End was the vehicle we purchased. It was presented very well, clean and of a good specification. On top of that we got to meet Agi, who talked us through the car, took us for a test drive and negotiated the deal with us to purchase the car we tested. We felt under no pressure, in fact Agi comes across as a very friendly and professional sales person. The whole process with her was a good experience, It made spending money a less painful experience. I would recommend Hedge End Lexus."
"The service that was provided was absolutely first class , Darren was very patient on occasions , many thanks to all , who sourced a car that I wanted , colour and make , I look forward to buying my next car from Lexus "
"Snows Lexus Hedge End staff were good because of excellent personal service. I’ve known and dealt with Jaime Mitchell and Jon Oakley over many years and have always received excellent service. Jaime as the sales consultant has been particularly helpful throughout the sales process."
"Snows Lexus Hedge End were fantastic because from the arrival of test driving a Lexus to buying one the service has been 100% so professional every question answered "
"Snows Lexus Hedge End were great because their customer service is superb and everything is very well explained during the purchase process. Leon Willsher is a very nice salesman and nothing is too much trouble when it comes to answering questions."
"Snows Lexus Hedge End were great because of the very friendly and professional manner in which they handled my purchase. It was a very "easy" experience from start to finish "
"The experience at Snows Lexus Hedge End was fantastic because The sales process is clear and they do not play games. "
"Snows Lexus Hedge End were great because of their level of customer care, knowledge of their vehicles and products, their all round patience combined with their attention to detail make them my dealer of choice. (and the coffees not bad either .....)"
"I'd suggest Snows Lexus Hedge End to a friend because they looked after our previous car so well, they looked after us, they sourced the right car for our needs and they sell great previously loved cars"
"My experience at Snows Lexus Hedge End was memorable because The car is great. A couple of points all the pro insurance of this and than was too much, too much time on it. We were not told that registration document and details of recovery would come to us in a couple of weeks."
"My experience at Snows Lexus Hedge End was memorable because I was offered a much better deal than my Swindon dealer, also the car was delivered to me and with a full tank of fuel. Very impressed with sales executive and the dealership. Thank you."
"I'd definitely recommend Snows Lexus Hedge End to friends and family because the sales person I dealt with was very knowledgeable and helpful. Test drive arrangements in particular were very good. "
"The experience at Snows Lexus Hedge End was ok. The staff were great, but the systems are not. I have high expectations of Lexus and these were not met by the overall experience. For example, scratches on the paintwork were not repaired without us asking specifically at handover and the handover took place in the main used car lot, not in the purpose built handover rooms. We are still waiting for our boot mat which was promised at point of sale. These are little things that are minor in isolation, but which contribute greatly to the overall customer experience. This is NOT a moan about the staff, who were excellent. I suspect this is senior management policy, which the staff have no say over. Lexus set out their reputation as leaders in customer excellence, but the reality did not replicate the lofty reputation. If this survey is merely to reward/punish the staff then disregard my feedback and use the scores. If the survey is properly designed to learn and improve service, then take note of the feedback and forget the scores!"
"I would recommend Snows Lexus Hedge End to friends and family because they are friendly and for their good explanation, good lookafter customer."
"I had a great experience at Snows Lexus Hedge End because I bought my dream car :-)"
"I'd definitely recommend Snows Lexus Hedge End because the level of customer service I received was second to none. The staff were friendly, welcoming and informative. The extra touches, such as refreshments and accompaniments, make the visit to the showroom more pleasurable. They certainly go the extra mile with their customers."
"My experience at Snows Lexus Hedge End was cracking because Darren Whitlock was very personable and excellent to deal with. Nothing was too much trouble to him and he was happy to let me test drive 2 different vehicles and spent a lot of time with me going through all the details/options and gave a thorough overview of the vehicle and controls on collection."
"I had a great experience at Snows Lexus Hedge End because I had very good service and I am very pleased with my purchase. "
"I'd recommend Snows Lexus Hedge End to anyone because they give a first class service from start to finish. The after sales is excellent to and can honestly say they keep your brand alive and so committed and dedicated. They are first class ambassadors for your company and others could learn a lot from them. "
"I was pleased with Snows Lexus Hedge End and would recommend them because the quality of Lexus cars is amazing and the workers at the place are lovely and so helpful, giving the best deals and offer. "
"Snows Lexus Hedge End were helpful because no pressure sales, relaxed environment and a quality product."
"Snows Lexus Hedge End were really helpful and I'd recommend them because they are very friendly and Leon worked really well with me to acheive my goals at the price and budget i could afford"
"The experience at Snows Lexus Hedge End was fantastic because the team, especially Leon, really look after us. "
"I was pleased with Snows Lexus Hedge End and would recommend them because the staff were friendly & the salesman were not pushy and very professional & efficient when it came to working out a deal and completing the paperwork "
"The experience at Snows Lexus Hedge End was fantastic because the overall experience is exceptional, from the layout of the reception and the welcoming staff at the desk, the layout of the showrooms, choice of cars etc right through to the helpful, knowledgeable and friendly sales staff. I was taken through everything step by step, I didn't feel under any pressure to make a quick decision, although I did! And the follow up and preparation of the car was all brilliant. A super environment to buy a car."
"I'd suggest Snows Lexus Hedge End to a friend because they do the best deal at the best price. They beat all the other lexus sites and are not pushy .No pressure sales and all done with a smile. Ask for Dominic , he is the man."
"My experience at Snows Lexus Hedge End was memorable because of the professionalism and genuine interest in my needs shown by the dealership. "
"My experience at Snows Lexus Hedge End was positive because Very nice people,very helpful staff everything explained and demonstration was excellent, I found the salesman not at all pushy,I do not overly enjoy buying a new car and find the process sometimes a little stressful,Hedge End were very professional and I would indeed use this company again,well done "
"Snows Lexus Hedge End were great because the customer service is outstanding.. I have dealt with other so called high end brands and their after sales is appaling.. this is my 3 Lexus and I will be back for another. "
"Snows Lexus Hedge End were fantastic because of their friendly professionalism"
"I would recommend Snows Lexus Hedge End to friends and family because they other a completely easy going attitude nothing too much trouble almost a home from home"
"Snows Lexus Hedge End were really helpful and I'd recommend them because they are professional"
"I'd endorse Snows Lexus Hedge End as I found the staff very attentive and the quality of the cars most impressive."
"The experience at Snows Lexus Hedge End was great because Agi and her colleagues were extremely helpful at all times"
"I'd endorse Snows Lexus Hedge End because they understand the concept of service - they listen to the customer requirements and make sure that they meet your expectations. We like the lexus brand, although we have had some difficulties with previous models and with other dealerships, but since moving to this area and using Snows for servicing we have had a lot of confidence in this dealership and appreciated the little touches - being driven to and from the station so we could fulfil appointments in London on the only convenient day for a service to be carried out. When we purchased this time Michael and his manager found the exact car we wanted and coordinated the extras we needed fitting (tow bar and bike rack) so the car was ready when we returned from a 3 week holiday in Japan for us to pick up and take on a cycling holiday in Northumberland - which has gone brilliantly and the car has performed even better than we anticipated. Thank you "
"The experience at Snows Lexus Hedge End was great because the whole experience was extremely stress free. I liked the showroom and the reception, the ladies were very welcoming and friendly and then Dominic (the salesman) was very nice and explained everything to me clearly. I found him easy to deal with, not pushy in any way. He explained all about the car in a way that I understood and answered all my questions, particularly important as I hadn't driven a hybrid before. Overall it was a great experience and I would thoroughly recommend Lexus."
"Snows Lexus Hedge End was very helpful and listened to what we needed and helped us pick the right car for us.After sales services is also very good and would buy my next car from them anytime "
"My experience at Snows Lexus Hedge End was cracking because the staff very friendly and helpful, made the whole experience very pleasant."
"The experience at Snows Lexus Hedge End was good because Andy who sold us the car was excellent. No sales pressure. We first met Andy at the Romsey show, he was polite, kind and very helpful. If I had to say one thing that we got from BMW that we didn't from yourselves was little extras on the day of collection. Flowers in the car however not a deal breaker just a nice touch when you spend a lot of money. I have to mention the gentleman on the gate as yu arrive who advises where to park - excellent customer service. "
"The experience at Snows Lexus Hedge End was fantastic because nothing was too much trouble. Endless smiles and cups of tea. Agi in particular was extremely helpful and Lexus should be proud to have her as an employee. She is a fabulous advocate for Lexus. "
"Snows Lexus Hedge End were great because of their super service and great professionalism "
"I'd recommend Snows Lexus Hedge End to a friend because the customer service was absolutely superb. So much attention to detail and the car although used felt like new. Would buy with them again without thinking twice."
"Snows Lexus Hedge End were fantastic because the sales approach is relaxed, helpful and knowledgeable but not pushy; the vehicles are great; all the staff are friendly. "
"I'd definitely recommend Snows Lexus Hedge End to friends and family because My late husband commended Lexus cars.Always satisfaction ,help and a caring attitude is shown towards me."
"My experience at Snows Lexus Hedge End was positive because helpful salesman, no pressure, negotiated on my offer, nice coffee in china cup and biscuit, used cars under cover, good test drive"
"I'd recommend Snows Lexus Hedge End because of the good Lexus model range. Helpful sales person with very good knowledge about the car and all of the available options. Competitive finance package and all of the purchase arrangements were handled smoothly. "
"Snows Lexus Hedge End were really helpful and I'd recommend them because the overall experience of dealing with them is second to none."
"Snows Lexus Hedge End were fantastic because the staff are very knowledgeable about all their car's features and I received a very good deal on my old car. "
"I'd recommend Snows Lexus Hedge End to a friend because they made me very welcome when I entered the showroom and went out of their way to answer my questions. They also had an excellent selection of vehicles both new and pro=owned."
"I was pleased with Snows Lexus Hedge End and would recommend them because they are true professionals"
"I was pleased with Snows Lexus Hedge End and would recommend them because excellent levels of service"
"Snows Lexus Hedge End were fantastic because their cars are terrific, their facilities fantastic and staff friendly."
"My experience at Snows Lexus Hedge End was positive because they cared."
"The experience at Snows Lexus Hedge End was fantastic because the management and service are very good."
"I was pleased with Snows Lexus Hedge End and would recommend them because we had great service and great cars."
"My experience at Snows Lexus Hedge End was positive because they recognised my needs and did everything they could to accommodate me, very friendly and helpful and nothing is too much trouble."
"My experience at Snows Lexus Hedge End was positive because they are very helpful , professional friendly and go the extra Mile to helo"
"The experience at Snows Lexus Hedge End was great because I was looked after ,phone calls always returned, they were courteous and gave me a satisfactory deal. "
"My experience at Snows Lexus Hedge End was cracking because I entered the showroom without a realistic expectation of owning a Lexus and after a very friendly and professional salesman, without any pressure I exited with an exceptional 1 year old RX 450h within my price budget."
"The staff at Snows Lexus Hedge End were good because they appreciated the needs of the customer and ensured those needs were met by way of the level of service they provided. i have no hesitation in recommending them to others."
"I'd recommend Snows Lexus Hedge End to anyone be a use everybody was so helpful a very painless experience , and so far I am very pleased with our car."
"I'd suggest Snows Lexus Hedge End to a friend because of the professionalism of all staff from the receptionist upwards. Nothing is too much of a problem and the cars, well they speak for themselves, quality and reliability ...... outstanding."
"Snows Lexus Hedge End staff were good because they understood my requirements and explained all options available"
"I'd definitely recommend Snows Lexus Hedge End because they are very helpful and straightforward to deal with."
"Snows Lexus Hedge End staff were good because they were very friendly and attentive. I was happy with the part exchange value offered for my old car, And would buy from them again. "
"I was pleased with Snows Lexus Hedge End and would recommend them because: The vehicle I chose was the ct200h sport after a long period of research. Once I'd made my decision I approached Jamie at Lexus Hedge End to enquire about the practicality and drivability of the vehicle. Jamie offered me a test drive, half a days test drive alone. This put my mind at ease, other branded dealerships (Audi/Mercedes) would only offer a quick guided test drive and this wasn't enough for me. Having confidence in a Brand and a Dealership is paramount to me, this enables me to almost forget about ownership in that if anything I need would be covered/looked after/assisted by the Dealership. The CT200h Sport is the perfect vehicle for me, my first entry into Lexus ownership and I couldn't be more happy with the car. It exceeded my expectations on the test drive and continues to exceed my expectations now. I will be back to Lexus when I come to change my car in the future, and very likely be back to Jamie at Hedge End too."
"I was happy with the service at Snows Lexus Hedge End because OF GOOD CUSTOMER COMMUNICATION FRIENDLY STAFF AS USUAL MADE TO FEEL SPECIAL "
"I'd endorse Snows Lexus Hedge End because they are friendly, knowledgeable, and did not pressure me into buying."
"The staff at Snows Lexus Hedge End were good because they were very knowledgeable, professional and friendly in their dealing with us, especially Agi and Verity."
"The experience at Snows Lexus Hedge End was fantastic because was a good all round service , just one thing a bit odd , had own money for the car , but had to fill in forms to say did not want a loan very strange and waste of time ..."
"I'd endorse Snows Lexus Hedge End because the sales team are helpful and professional. They an excellent sales experience."
"The salesmen and service was really first class would certainly use them again, very happy with the car."