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These reviews were collected by JudgeService.com, an independant car dealer review website.
"My experience at Charles Hurst Maserati Belfast was great from the first contact. A wide range of brands and models were available to view (and test drive) and the specifications and details were explained very thoroughly. The enjoyment of the purchase was almost spoiled initially by missing documentation delaying the handover. However Julian kept in close touch and did all he could to limit inconvenience and in facilitating my requirements. Many thanks to all."
"If we can reach a deal on a trade in price I will buy from Maserati Belfast "
"I'd definitely recommend Charles Hurst Maserati Belfast because they are all very hospitable "
"My experience at Charles Hurst Maserati Belfast could have been better because I honestly felt I was misled on a number of points."
"My experience at Charles Hurst Maserati Belfast was positive because Richard was very helpfull he is an asset to the company. "
"I would not recommend Charles Hurst Maserati Belfast because - its not the dealership but rather the car is overpriced compared to other cars of similiar value, it wasnt impressive."
"I'd recommend Charles Hurst Maserati Belfast because; - There is a wide range of models in stock for viewing and available for test drive - The quality/history of the used cars in stock is very good - The agent is very knowledgeable on the car specification, performance and technical details - The agent was very friendly and welcoming - Attention was prompt but also in comfort and at leisure (with no pressurised 'sales pitch')"
"The experience at Charles Hurst Maserati Belfast was eceptional because the level and attention to detail was first class. Also, from the receptionist to the dealer, everyone was friendly, relaxed and made me, and my family (including a one year old rascal of a baby) very welcome"
"rles Hurst Maserati Belfast were really helpful and I'd recommend them because Julian was very, very helpful and was not a pressure sale more of a consultative experience "
"I'd endorse Charles Hurst Maserati Belfast because my experience so far is very positive. i have been well treated by staff at the showroom and have no complaints. However - time will tell with regard to after sales.My experience of Charles Hurst Jaguar is not all positive. a few years ago I bought a new XJ Jaguar from Charles Hurst and for the first 2 years everything was fine and I really loved my car but the car started having gearbox problems (locking in park) and although i was given a courtesy car on each occasion (which were many) I felt I really wasn't being taken seriously enough. when the car was only a few days out of warranty the problem re occurred (having recently been in your garage with the same problem) and although they got me mobile again, I wasn't offered a courtesy car in the meantime and I was quite offended by this as I had been extremely patient throughout the previous year. Hurst Jaguar lost me as a customer and I had decide to have no more dealings with Charles Hurst - I am back again and will see how things go this time."
"I'd endorse Charles Hurst Maserati Belfast because the staff are simply fantastic. Literally, went the extra mile to try to accommodate me and 100% professional, even when my children were testing how many ways there are to get in and out of the back of the Levante."
"My experience at Charles Hurst Maserati Belfast could have been better because from the moment I emailed and called, no one listened. I got a quote which didn't include any information I actually wanted, and seemed to be very rushed. I wouldn't expect this service buying a 10yr old Ford Focus, never mind a new Maserati. Once the quote was received, I got no follow up, and no one contacted me afterwards. I presume my business is no more valued, and you must want me to purchase elsewhere?"
"I had a great experience at Charles Hurst Maserati Belfast because of the good friendly service."
"I was happy with the service at Charles Hurst Maserati Belfast because the people, the straight talking and quality of product was first rate. "
"I'd definitely recommend Charles Hurst Maserati Belfast to friends and family because of the quality of the response and details provided to me following my initial inquiry excellent work guys"
"I'd recommend Charles Hurst Maserati Belfast to anyone because of the friendly staff and customer service."
"I'd endorse Charles Hurst Maserati Belfast because they exude class, just like their cars."
"The experience at Charles Hurst Maserati Belfast was good because the professional 'customer experience' started from the time the phone was answered, right through to the 'personal' email detailing the spec of the car .... "
"I would not recommend Charles Hurst Maserati Belfast because the management would prefer to loose a £50k sale than lend a car out for an extra 12 hours. They normally only lend out cars for 24hrs however if the buyer lived a distance from the dealership one would think they could use common sense and introduce some leniency. I was travelling towards the dealership on Friday evening and had agreed with the sales staff to borrow the car over the weekend and return on Monday morning however the management felt I should drive back to Belfast on Saturday to collect the car instead as it would not be possible to have it that extra 12 hours as it would break the company policy. Richard in sales is a fantastic guy but the experience was let down by a "new" management member who clearly lacks experience in any luxury/high end business. I personally work in a high end sales and manufacturing environment and customer experience is one of the most important roles we ingrain into our staff, clearly Charles Hurst over look this when it comes to management. "
"The experience at Charles Hurst Maserati Belfast was great because they took time to assist me in my enquiries and give me reassurance that I could deal with them in the future"
"My experience at Charles Hurst Maserati Belfast was memorable because I got my Dream car Life been GOOD"
"Charles Hurst Maserati Belfast were great because attention to detail Julian the sales person I dealt with was excellent very knowledgable about the cars very polite answered my emails quickly he could work for carlsberg "
"Charles Hurst Maserati Belfast were helpful because they introduced me to a Car that was never on my Radar"
"Charles Hurst Maserati Belfast were great because Maserati was not really a brand I had considered when seeking a new car, but when I took the test drive, and met the sales staff my focus changed and I'm considering a Levante now as my next car."
"Charles Hurst Maserati Belfast were fantastic because the car they were demonstrating was very impressive and both the demonstrator and the sale person were very knowledgeable."
"The experience at Charles Hurst Maserati Belfast was good because the service from start to finish was superb! "
"I'd definitely recommend Charles Hurst Maserati Belfast because they have sorted out all the problems that I have had since purchase."
"I'd recommend Charles Hurst Maserati Belfast because outstanding customer service from Julian"
"The staff at Charles Hurst Maserati Belfast were good because they weren't in a rush, and took the time to answer my questions"
"Charles Hurst Maserati Belfast staff were good because the staff were professional and efficient, juts not a good enough deal deal"
"I'd endorse Charles Hurst Maserati Belfast because Julian was a great guy to deal with no messing.. just get stuck in and do a deal. Job done"
"Excellent customer service. Staff are friendly and professional. "
"The experience at Charles Hurst Maserati Belfast was fantastic because the team were very helpful and a pleasure to deal with. I'm in Durham and I'm thinking about travelling to Belfast to pick up the car so that I can meet the team in person "
"I'd definitely recommend Charles Hurst Maserati Belfast to friends and family because Julian was a fantastic salesman!, "
"Charles Hurst Maserati Belfast were great because They listened to what I wanted & they gave out a positive enthusiast's message rather than just the 'corporate speak'"
"I enjoyed the test drive and the car is super. The part exchange of 12,000e for my 2010 BMW520 was a bit of a shock compared to what BMW offered me recently ie 19,000e. The valuation was very quick and blunt. I am likely to look elsewhere."
"My experience at Charles Hurst Maserati Belfast was cracking because the representative knows what they are taking about. Since they deal with premium segment cars, so it is expected that they should inform us about the engine/ performance specs as well. And they are on par on this knowledge. "
"I'd recommend Charles Hurst Maserati Belfast because I found the customer service to be of the highest quality also I found the friendliness of all the staff extremely refreshing"
"I was pleased with Charles Hurst Maserati Belfast and would recommend them because very helpful and a great service "
"Charles Hurst Maserati Belfast were fantastic because both Julian and Richard were very knowledgeable and honest throughout the whole process. It was a very easy decision to make and they talked me through all the options very well."