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These reviews were collected by JudgeService.com, an independant car dealer review website.
"Bristol Street Mazda Redditch were fantastic because they really looked after me and met my needs. Excellent service!"
"My experience at Bristol Street Mazda Redditch was positive because the sales representive keptmin constant touch and was clear and happy to answer all questions , he arranged everything and was very funny but professional, the one issue i had he sorted and went through the paperwork , he made us both laigh but feel comfortable"
"Bristol Street Mazda Redditch were great because the cars are of a great quality the staff are helpful and friendly and the after care service is fantastic "
"I had a great experience at Bristol Street Mazda Redditch because was very understanding of my situation, they kept my new car longer than was expected, Tom took the effort to phone me to see how things were going, what a lovely character he has . Thankyou Tom"
"Bristol Street Mazda Redditch were really helpful and I'd recommend them because I have had three cars from them and as yet have not had a bad experience. Staff have always been good to deal with."
"I'd suggest Bristol Street Mazda Redditch to a friend because the service from the first phone call to the point I picked up the car, the service provided by Tom was second to none and he is a credit to the company. "
"I had a great experience at Bristol Street Mazda Redditch because it was quick and effortless. They kept in contact with me all the way. I didn't need to chase or make one.phone call."
"Bristol Street Mazda Redditch were really helpful and I'd recommend them because they were to the point, clear and concise and didn't muddy the deal with add-ons or hype. "
"My experience at Bristol Street Mazda Redditch was positive because they provided everything I wanted/needed efficiently without any fuss...."
"I would recommend Bristol Street Mazda Redditch to friends and family because thwu did more than they needed! They always answered my calls, had a cup of tea waiting and even arranged for a different make of car to be there for me as I was coming some distance to view the car. Tom was outstanding!!"
"I'd recommend Bristol Street Mazda Redditch to a friend because they offer high quality professionalism and good knowledge of what they can offer."
"The experience at Bristol Street Mazda Redditch was good because Mike Hogarth went the extra mile to make me and my partner feel completely informed. An excellent salesperson with a friendly approach- we never once felt pressured by him. "
"My experience at Bristol Street Mazda Redditch could have been better because the information I was given at the beginning of the discussions about the purchase of my car was not completely accurate. I was informed, having not seen the car in person that the car was in immaculate condition with not a mark on it. This wasn't the case when I saw the car. I was fully aware that the car was two years old, but what I did not expect were the numerous visible paint chip marks predominately across the front and off side wing of the car. The sales executive and overall manager of the dealership were more than accommodating in relation to trying to resolve the problems. However, although I realise the challenges faced when a customer remotely purchases a car from another city in the UK ( I live in Leeds), the company that was commissioned to rectify the paint chips did not have the colour match for my vehicle. Consequently, the paint chips are even more visible than they were. Although I did not expect anything further to happen, on contacting Bristol Street Mazda Redditch to give them feedback, I was once again faced with the ultimatum " if you are not happy with your car - return it to Redditch and we will give you a full refund". Not very helpful, or in my experience particularly good customer service, as I'm sure they were fully aware if would not have been practicably possible for me to take the car back to Redditch,"
"The experience at Bristol Street Mazda Redditch was good because the whole process was a very pleasant experience "
"I'd recommend Bristol Street Mazda Redditch to anyone because they are very helpfull and customer friendly"
"My experience at Bristol Street Mazda Redditch was memorable because the sales person was excellent (Darren Bland), professional at the same time friendly and accommodating."
"The experience at Bristol Street Mazda Redditch was great because the salesman Mike was very friendly and seemed very knowledgable. The staff were not pushy, so I felt relaxed. The test drive was much longer than other places and gave me the chance to really get a feel for the car. "
"Tom and Helen at Bristol Street Mazda Redditch were good because they were efficient, caring towards me and my family whilst in the dealership and could definitely have a laugh! I was truly looked after and Tom went to extra special lengths for the hand over of the vehicle, I would definitely recommend to anyone!"
"Bristol Street Mazda Redditch were helpful because the were very good in finding the type of car i was interested in. smooth transition from test drive to purchase & handover. Appreciated the post-sale phone call a couple of weeks later just to check how the car was performing. Good attentive service "
"Bristol Street Mazda Redditch were great because they were very helpfull."
"I'd endorse Bristol Street Mazda Redditch because the service was very professional, everything was explained and clear. A slight problem was solved without any questions asked. Very professional customer service."
"I would not recommend Bristol Street Mazda Redditch because of one sales man Darren Bland .When I came in to sign all the paperwork part of this was to sign for a service agreement which involved a direct debit arrangement for the next three years for servicing. At the time I felt I was being pushed to sign for this without being explained or even asked if I wanted it. I signed for it but it played on my mind. When I got home I checked and found out that I would not be able to get me car serviced on this agreement at my local Mazda dealer. I cancelled this agreement. At my local Mazda dealer they give you all the facts and let you make the decision what services you want without pressure to take something that is not suitable. I did not feel that this salesman did this, although up until then the other two sales men, Mike Hogarth and a new young chap who was lovely and got me a coffee were great. If you concentrate on the big sell you wont get the trust and therefore you wont get the loyalty or the return customer. "
"The experience at Bristol Street Mazda Redditch was fantastic mainly because of the salesperson (Tom) ; his relaxed friendly approach was really refreshing; no pressure, he just provided a professional information service when required. which made choosing a car very easy and satisfying."
"Bristol Street Mazda Redditch were helpful because of their excellent service and fabulous MX5"
"Bristol Street Mazda Redditch staff were good because they went out of their way to be caring and very polite."
"Bristol Street Mazda Redditch were helpful because Mark really listened to what I wanted and treated me like a VIP even when my car wasn't brand new "
"Bristol Street Mazda Redditch were really helpful and I'd recommend them because the staff are friendly and knowledgeable."
"The staff at Bristol Street Mazda Redditch were good because I felt valued."
"My experience at Bristol Street Mazda Redditch was cracking because Mark the salesman and Tom who did the demo because Mark was with another customer were able to put me at my ease, Mark kept in touch over a long period by email which I had requested rather than phone meaning we could build up a relationship such that I wanted to buy from him if I possibly could, this I did even though I was offered a cheaper deal by Arnold Clark, Mark's service was exceptional and worth driving the 20 odd miles to te dealership."
"I'd definitely recommend Bristol Street Mazda Redditch to friends and family because they were friendly and they could demonstrate how everything worked on the car. A full detailed explanation was provided by Fasal."
"Bristol Street Mazda Redditch were helpful because on purchasing our 6th. consecutive Mazda which retains the build quality and style as consistent as ever the sales personnel at the dealership are second to none. They are honest and trustworthy backed by comprehensive technical knowledge. Based on our experience Their after sales is unceasing."
"I'd recommend Bristol Street Mazda Redditch to a friend because the salesman, Tom Honniball, although a fairly new salesman, went the 'extra mile' to deal with all my queries to conviceme that Mazda was the right move to make. The overall package was impressive."
"My car traded in was a Mazda 3 Auto. It had done 128,000 miles + had been very reliable, + cost little in maintenance."
"My experience at Bristol Street Mazda Redditch could have been better because what I was sold was not delivered on collection "
"Bristol Street Mazda Redditch were helpful because the phone was answered pleasantly and very prompt and there was always someone who seemed to know exactly what I was asking about."
"My experience at Bristol Street Mazda Redditch was memorable because nothing was too much trouble "
"My experience at Bristol Street Mazda Redditch could have been better because the salesman could have been more proactive and given attention to detail rather than trying to actively 'sell' a car I knew I wanted. There was rubbish still in the car, a part missing in the boot (later found in the glove compartment and fixed ourselves), a pink stain on the back seats and highly inaccurate paperwork - particularly the registration document - causing me additional trouble. He also continually called my husband rather than myself. I wish I had bought the car directly from Cheltenham (the garage where it was sourced from) as they were far more helpful to me. I love Mazda cars but will be looking to use another garage in the future for my new cars. "
"My experience at Bristol Street Mazda Redditch could have been better because I was told the car was en ex demo and was owned by the garage. When the log book turned up there was a previous owner...... Who was nothing to do with the garage. Apparently the sales staff did not know it had been returned ??"
"My experience at Bristol Street Mazda Redditch was positive because I know the Team especially the Sales Manager Helen and the New Sales Manager Mark Mayled and I know I will get a good deal from them and I am very satisfied with the way I am treated.....Absolutely "BRILLIANT""
"I was happy with the service at Bristol Street Mazda Redditch because the standard of service was very high, they answered all our needs professionally and honestly. "
"I'd recommend Bristol Street Mazda Redditch because of good value for money and friendly sales team. "
"I'd recommend Bristol Street Mazda Redditch because I found the sales personal polite and very helpful during my visits to the sales office"
"I'd definitely recommend Bristol Street Mazda Redditch because The salesman quoted a very good price for the vehicle, he was friendly and helpful and even collected me from home when collecting my vehicle from Bristol Street - a distance of about 8 miles each way. All my questions and concerns were addressed with patience and courtesy."
"The staff at Bristol Street Mazda Redditch were good because they were able to answer all of my questions and nothing was too much trouble."
"I was happy with the service at Bristol Street Mazda Redditch because the friendliness and professionalism of the staff made me feel confident that buying a car from the dealership was the right choice. I felt as a customer I mattered. In particular Mark Mayled was instrumental in supporting the sale of the car and ensuring its safe delivery to Scotland. I have been pleasantly surprised at how easy it has been to purchase a car from Bristol Motors and it has been a very positive experience. All other staff I had contact with during the sale were equally helpful, namely Helen Price, Richard and I would like to take the opportunity to thank the driver for delivering the car to Edinburgh (much appreciated). Thank you. I would highly recommend this dealership to family and friends and will buy again from you in the future. "
"Bristol Street Mazda Redditch were really helpful and I'd recommend them because their salesman, Mark Mayled, has the right balance of approachability and professionalism. He made the experience enjoyable and easy."
"I'd recommend Bristol Street Mazda Redditch to anyone because they seemed friendly, helpful and knowledgeable when I visited the dealership to purchase my new vehicle "
"Bristol Street Mazda Redditch were easy to deal with."
"I'd endorse Bristol Street Mazda Redditch because all the staff are pleasant and helpful, resolving my queries. "
"I'd recommend Bristol Street Mazda Redditch to a friend because the price of the car was very attractive and the sales person was extremely helpful offering a very personal service delivering the car to our home and also making an additional trip to deliver the car mats which were out of stock at the time. excellent service all round."
"staff were friendly and very helpful, all aspects from initial enquiry, to collecting vehicle went smoothly. "
"I'd recommend Bristol Street Mazda Redditch to a friend because the way Richard delt with sale made me feel at ease and not pressurised into buying as well explaning the way they worked plus kept in contact regarly"
"Bristol Street Mazda Redditch were really helpful and I'd recommend them because of how helpful the people are there "
"I'd recommend Bristol Street Mazda Redditch because the salesperson was so friendly helped us all the way nothing was to much trouble for him thank you Richard "
"I'd called earlier in the year and described what I was looking for and BSMR kept in touch re my requirements unlike other dealers who never contacted me again."
"My experience at Bristol Street Mazda Redditch was cracking because the sales executive who sold the car was very competent and easy to talk to."
"Bristol Street Mazda Redditch were great because the garage at Reddich treated me more helpfully than I could have expected, from the very beginning through buying the motor and has carried on being more than help full when the deal was finished with."
"I would not recommend Bristol Street Mazda Redditch because we had to chase the paperwork after we had placed the order as we did not receive a receipt or copy of the order. The car is fine but at the moment I would have to reserve judgement on making a recommendation. If the servicing etc. is better organised then I would likely recommend."
"My experience at Bristol Street Mazda Redditch could have been better because the car interior was not clean with the Diamond wash thet said they did.i have to chase for paper work.they failed me in the company registration documents. and the mileage reading was not what i bought the car for. it was different reading."
"Bristol Street Mazda Redditch were really helpful and I'd recommend them because of first rate service from an attentive sales team - nothing was too much trouble & the subsequent after sales follow up has been excellent."
"I'd recommend Bristol Street Mazda Redditch to a friend because The quality of vehicles available is excellent, but mostly because the sales staff, particularly Richard who dealt with my purchase, were friendly, helpful, polite, courtious and knowledgeable. The best service I have ever had when purchasing a car."
"My experience at Bristol Street Mazda Redditch was positive because sales person was very good. Site not impressive show room ok"
"The experience at Bristol Street Mazda Redditch was good because there were no complications, no hard sell, very easy transaction, a very good, professional and friendly sales team."
"I'd recommend Bristol Street Mazda Redditch to a friend because cars are sold at a competitive price."