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100 reviews of Renault Gloucester

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Renault Gloucester

91

Overall satisfaction

94

Would recommend

"experienced staff friendly and offered a good deal"

13th July 2018 | Mr Graham Knights

"My experience at Bristol Street Renault Gloucester could have been better because i was promised to have car back in to rectify paint scuffs which were on car prior to purchace & also have rear wiper blade replaced as broken. I have had the car now for nearly 3 weeks & have not been contacted by any member of staff. I feel that now you have had the money for the car you wont carry out the paint jobs that were promised. Very dissapointed"

13th July 2018 | Mrs Joanne Green

"My experience at Bristol Street Renault Gloucester was positive because the staff was really helpful and the car match my needs"

13th July 2018 | Mr Marino Alonso Sierra

"Bristol Street Renault Gloucester were great because nothing seemed to be too much trouble"

12th July 2018 | Mrs B

"My experience at Bristol Street Renault Gloucester could have been better because all the paper work was wrong and the payment options were wrong. We found the vehicle online, so should have been easy. I sold my own car separately and that was so straightforward. The Sales person was pleasant but I spent far to long sitting around filling in forms that in the end were wrong with my name and address errors even though we test drove the vehicle and they photocopied my driving licence. Again accounts were helpful and tried their best to solve it but they had been given the wrong information. After sorting out alternative finance at a days notice, having been given the wrong information the manager failed even after two phone calls to find my payment on their bank account - holding up the sale further. I followed the guidelines to use the registration plate of the new vehicle as my reference but this was apparently ignored by the manager at the dealership , who said he didn't spot the payment as he didn't recognise the name on the transfer, even after we said again. I thought using a dealer would be nice and offer me some back up and confidence of a new vehicle to myself but I would next time use a private sale and get my local mechanic to check it over for me or use the RAC. This was so much hassle and left me having to contact DVLA myself to put the errors right."

11th July 2018 | Mrs G

"Couldn't fault Bristol street would buy from them again. Had a few problems after taking the car home but they dealt with it straight away no question asked."

11th July 2018 | Mrs Samantha Brown

"The experience at Bristol Street Renault Gloucester was good because Richard who sold me the car was very professional and friendly, who offered lots of information with regard to the car itself and all the paperwork"

10th July 2018 | Mrs Trish Clee

"Bristol Street Renault Gloucester were fantastic because they listened to what I wanted and went out of their way to source the car I was looking for. I was looked after completely and everything was explained in detail in terms I understood. "

10th July 2018 | Miss Laura Cole

"Bristol Street Renault Gloucester staff were good because very helpful, good knowledge. "

9th July 2018 | Mr Jonathan Pelley

"My experience at Bristol Street Renault Gloucester was positive because of the sales team especially Dan Cook"

4th July 2018 | Mr Kevin Bell

"Bristol Street Renault Gloucester were helpful because the service I received was of a very high standard. They kept their promises, contacted me when they said they would and I found all the staff to be very helpful."

2nd July 2018 | Mrs Alexandra Wallington

"I'd definitely recommend Bristol Street Renault Gloucester to friends and family because good service with hapy sales personal felt very welcome and everything explained in detail"

2nd July 2018 | Mr David Powell

"Bristol Street Renault Gloucester were really helpful and I'd recommend them because they were always friendly and helpful. We mainly dealt with Georgie but both Georgie and Tony were great people to deal with."

29th June 2018 | Mr Thomas Holmes

"I would not recommend Bristol Street Renault Gloucester because the information displayed on the website about the car was incorrect. I was then falsely sold warrantee and had to ask several times to see the booklet, when I did it revealed that I would not be covered for the things I was assured it would! When I sat in my car to take it home it began making a noise, this was temporarily repaired as it began again the next day and has since had to go in for repairs. Absolute shambles, stay well well away."

28th June 2018 | Miss Ann Marie Pike

"Bristol Street Renault Gloucester were great because the staff are brilliant and there was no pressure applied to buy a car "

25th June 2018 | Mr Daniel Newman

"I would recommend Bristol Street Renault Gloucester to friends and family because they followed through on all the promises they made. I travelled nearly 140 miles by train for my vehicle and was picked up at the station and taken to the showroom. I received a courtesy call a couple of days after purchase as promised to ensure all was well. The transaction was smooth and seamless would consider going back when I was ready to change my vehicle as very pleased with the service and customer care."

25th June 2018 | Miss Christine Ford

"Bristol Street Renault Gloucester staff were good because they were honest about what i was buying with no patter and profesoal."

25th June 2018 | Mr Terence Davis

"I would recommend Bristol Street Renault Gloucester to friends and family because Tom was the best sales person I’ve ever met! Totally friendly and genuine, a complete star. "

20th June 2018 | Mrs Barnes

"I would not recommend Bristol Street Renault Gloucester because they don’t keep the promises made. When we initially purchased the car it had some faults, which we were promised would be fixed by the time we collected it. The faults were still not fixed but they assured us it would clear itself, if not they would collect the car leaving a courtesy car, which they didn’t , we then had to take the car ourselves to our local Baylis dealer, ( having made all the appointments and basically did the job Gloucester should have done with arrangements ourselves ) had to wait 3 hours for the work to be completed. We have not had any follow up from Gloucester at all, and while we were trying to talk to someone regarding the problems being fixed, we were passed from person to person who made empty promises."

20th June 2018 | Mr James Hulett

"The staff at Bristol Street Renault Gloucester were good because they are friendly and very professional nothing is too much trouble and make you feel at ease "

14th June 2018 | Mr Stuart Brindley

"Bristol Street Renault Gloucester were helpful because they gave great service "

5th June 2018 | Mrs W

"The experience at Bristol Street Renault Gloucester was good because it was nice and friendly."

4th June 2018 | Mrs Manjit Uppal

"I was pleased with Bristol Street Renault Gloucester and would recommend them because the car was a good price the only down side was the salesperson was not very with the hand books and warrenty documents had to make 2 p hone calls in a week to get them sent out still have not received aa cover paperwork after a month "

28th May 2018 | Mr David Evans

"I'd definitely recommend Bristol Street Renault Gloucester because overall the service was excellent."

24th May 2018 | Mrs Helen C

"Bristol Street Renault Gloucester were great because the customer service was 2nd to none. The staff were friendly & at no point was I pressured into a sale. Thanks again Renualt Gloucester "

17th May 2018 | Mr Adrian Hallahan

"My experience at Bristol Street Renault Gloucester was memorable because the service was excellent"

14th May 2018 | Mrs Langford

"Bristol Street Renault Gloucester were really helpful and I'd recommend them because I had a good experience with them "

9th May 2018 | Miss Choi

"I'd definitely recommend Bristol Street Renault Gloucester to friends and family because they were polite and offered a good deal"

8th May 2018 | Miss Naomi Hartman

"I was happy with the service at Bristol Street Renault Gloucester because our sales man Tom was so helpful and did all possible to get us the car we wanted."

8th May 2018 | Mrs Anne Gilfillan

"My experience at Bristol Street Renault Gloucester was memorable because I really felt looked after. Dan Cook our sales person was really helpful and friendly. It didn’t feel like it was just all about the money, he did everything he could to meet our needs. Nothing was too much trouble. I would definitely buy from Bristol Street Motors again "

4th May 2018 | Mrs Carol A

"The experience at Bristol Street Renault Gloucester was fantastic because I gave all my needs (which was a lot) and they eventually found me the perfect car."

2nd May 2018 | Mrs Ceri Perkins

"The experience at Bristol Street Renault Gloucester was good because friendly service and a really well presented cat."

27th April 2018 | Mr David Allen

"I'd recommend Bristol Street Renault Gloucester to a friend because the service was unobtrusive and friendly. I would hope they improve two areas though: more reassurance that finance has been agreed and to call you back the same day if you leave a message even after the purchase. "

27th April 2018 | Mr James Emery

"I'd recommend Bristol Street Renault Gloucester to anyone because i was very happy with everything"

22nd April 2018 | Mr Simon Brennan

"The experience at Bristol Street Renault Gloucester was good because Rich was very thorough and patient as we made our choice of car. We went in with an idea in mind of what we wanted and rich was very good at dealing with all enquiries and getting the car ready earlier than planned due to change of shift. "

13th April 2018 | Mrs Emma Grange

"The staff at Bristol Street Renault Gloucester were good because they really listened to my individual needs."

10th April 2018 | Mrs Lisa Devlin

"Bristol Street Renault Gloucester were great because from start to finish the whole experience was a pleasure. Dan the sales man was amazing and totally listened to my concerns and needs and helped me feel confident with the vehicle I required. Tony the finance man was really great also explaining everything in detail allowing me to be confident that I had a vehicle that fitted not only my needs but my budget too!! The whole experience was fantastic! Thank you Bristol Street Renault "

7th April 2018 | Mrs Rosemary Vizard

"The experience at Bristol Street Renault Gloucester was great because the team were extremely helpful through every step of the purchase process and made us feel at ease when making our decision. "

27th March 2018 | Miss Natalie Fitzpatrick

"Bristol Street Renault Gloucester were really helpful and I'd recommend them because good service and friendly staff "

22nd March 2018 | Mrs Noelene Morris

"I'd definitely recommend Bristol Street Renault Gloucester to friends and family because I had an easy transaction from start to finish."

21st March 2018 | Mr Kevin Tucker

"I'd endorse Bristol Street Renault Gloucester because the salesman I dealt with (Tom Cullen) could not have been more accommodating. I saw the car I wanted on BSM Nottingham's website. Tom arranged for it to be bought down to Gloucester ASAP and kept my fully informed and updated. The car was sat on my drive in a week. Very, very happy."

17th March 2018 | Mrs Susan Gaitely

"Bristol Street Renault Gloucester were helpful because the sales advisor Tom was extremely polite, acknowledged my presence when I went into the dealership. Provided great service."

16th March 2018 | Mr Ian Evans

"I'd recommend Bristol Street Renault Gloucester to a friend because Richard was so helpful, especially helpful with our previous vehicle on a PCP. Told us exactly where we stood and how to finish the contract early. Richard certainly went the extra mile to help us."

14th March 2018 | Mr Ashley Thomas

"The experience at Bristol Street Renault Gloucester was good because Tom, the Salesperson took time to explain everything to us. Nothing was rushed. He allowed us to consider different models with a range of prices. His colleagues around him showed interest. The handover was memorable as the car was in pristine condition. There was no 'hard sell' whatsoever. I am very impressed and will use this branch again in the future."

14th March 2018 | Mr Kevin M

"I'd definitely recommend Bristol Street Renault Gloucester to friends and family because it is a friendly place and the staff are very patient and work hard to get the right car for you."

8th March 2018 | Miss Emma Hetterley

"I'd recommend Bristol Street Renault Gloucester because the manager and all staff are very helpful. Tom Cullen is really an asset to the dealership, no pressure, he completely understood what I was after and he delivered. "

5th March 2018 | Mr Mohammed Amir

"I'd endorse Bristol Street Renault Gloucester because Tom Cullen did a great job and explained everything really well He was very helpful and always replied to my phone messages and tried to help. Overall, a very good sales person!"

5th March 2018 | Mrs Jackie Fowke

"The experience at Bristol Street Renault Gloucester was good because the staff are extremely friendly, down to earth and understanded my needs. They cut through the technical terms and cater for the individuals. They also go the extra mile where physically or financially possible. A truthful, no nonsense and efficient team!"

22nd February 2018 | Mr Joshua Flounders

"I had a great experience at Bristol Street Renault Gloucester because I was buying a car on my own for the first time having just lost my husband and Tom the sales person was very patient with me and explained things so clearly. He made me feel confident and comfortable at all times during the transaction."

14th February 2018 | Mrs Jennifer Perry

"I was pleased with Bristol Street Renault Gloucester and would recommend them because the staff are friendly and helpful and the selection of vehicles available is extensive."

13th February 2018 | Mr David Torrance

"I was pleased with Bristol Street Renault Gloucester and would recommend them because the salesman was attentive, polite and not pushy."

13th February 2018 | Mrs Gayle Feher

"I would not recommend Bristol Street Renault Gloucester because during both this occasion and the last, on my initial visits to the dealership I was told when booking an appointment I would be expected by a certain person, this did not happen, the logging of appointments seems to be poor. At the start of the process this time I was ignored for 10 mins at the reception desk, eventually shown to a waiting area and then forgotten about, I left after 45 mins. Even though I had been contacted by a sales person on the phone and advised about an appointment time twice in December 2017 I was not actually expected. Even after advising I was interested in a vehicle the follow up was a week after my visit and the call was not followed up. My more recent experience in closing the deal with Tom was pleasant and Tom was helpful, most of what has been said ahead of this sentance is no reflection on Tom, although the follow up call should have been scheduled no longer than 3 days after my selection of a vehicle. "

9th February 2018 | Mr Parry

"I'd suggest Bristol Street Renault Gloucester to a friend because the friendly and helpful staff Richard our sailsman was a good fun and the car was a good price very good dealership "

29th January 2018 | Mr Omarod Howell

"The experience at Bristol Street Renault Gloucester was fantastic because there was no hard sell and we were very well treated by all involved in the sale.It was an enjoyable experience."

23rd January 2018 | Mr Bryan Ellis

"Bristol Street Renault Gloucester were helpful because they were able to listen to what I wanted & find the vehicle to match this "

23rd January 2018 | Mrs Melanie Ward

"Bristol Street Renault Gloucester were fantastic because of Tom Cullen. I felt very comfortable with Tom advising and explaining. Good experience. "

7th January 2018 | Mrs Jane Van Velsen

"I'd recommend Bristol Street Renault Gloucester because nothing was too much trouble for the salesman, Tom Cullen."

31st December 2017 | Mrs Lorraine Monsell

"I'd endorse Bristol Street Renault Gloucester because the service was fantastic"

29th December 2017 | Mr James Guthrie

"Bristol Street Renault Gloucester were great because very professional and helpful."

26th December 2017 | Mrs Bethan Cummins

"The staff at Bristol Street Renault Gloucester were good because they met our needs and were very helpful."

14th December 2017 | Mrs Pauline Jordan

"I was pleased with Bristol Street Renault Gloucester and would recommend them because the sales representative who helped me find my car, Tom C, was not just supportive during the whole process but also explained exactly what would happen as I was quite anxious during the whole purchase of the car. He was a supportive sales representative"

13th December 2017 | Mr Cameron Russell

"I'd suggest Bristol Street Renault Gloucester to a friend because the Sales person was very professional, passionate, friendly, knowledgeable and helpful. I had a great experience picking up my first car after a week of passing."

13th December 2017 | Miss Shireen Jones

"My experience at Bristol Street Renault Gloucester was memorable because Tom was excellent, very helpful and I love the car. The only negative is that we were promised a £50 voucher as we handed in a recommended by a friend cheque. We were told this would be with us in a few days, but no sign yet. Promotions should not be offered if they are not going to be followed through"

13th December 2017 | Miss Sarah Clemo

"I was pleased with Bristol Street Renault Gloucester and would recommend them because the sales team were very friendly and answered all my questions the car was cleaned to perfection when we picked the vehicle up really great service "

7th December 2017 | Mr Alan Foster

"I had a great experience at Bristol Street Renault Gloucester because good service "

2nd December 2017 | Mr Clive Lyddieth

"I'd recommend Bristol Street Renault Gloucester to a friend because it was a friendly service, with no over-the-top pressure. It was a delight to interact with the sales person, Tom."

1st December 2017 | Mr Robert Mitchell

"The staff were friendly and accommodating. Top marks to Mr Tom Cullen who attended me, as he was particularly helpful and patient. "

23rd November 2017 | Mr George Day

"I would recommend Bristol Street Renault Gloucester to friends and family because as soon as I walked in, the greetings by the service desk and the welcoming approach by the team at Renault Gloucester were sublime. I would 100% recommend Renault Gloucester friends and family for any future purchases"

20th November 2017 | Mrs Patricia Branker

"I'd endorse Bristol Street Renault Gloucester because even i had bad experience with another bristol street branch,i found this one is different... helpful and friendly staff i did get what i wanted."

20th November 2017 | Mrs Monika Owens

"Bristol Street Renault Gloucester were helpful because John Mills was an excellent salesman. I had already put a deposit on a car tab Cheltenham Ford, but I wasn’t completely settled on my decision. John made me feel safe in my decision and explained all necessary aspects of the transaction to make me feel secure in my decision. "

19th November 2017 | Miss Michelle Gibson

"Bristol Street Renault Gloucester were great because the staff and very friendly and helpful, and true to there word, not pushy, the customer service you get there is always great, the car was a perfect choice for me and my family, having had another Renault Clio before I knew I wanted another one. "

19th November 2017 | Miss Tina Ridler

"Bristol Street Renault Gloucester were great because they were incredibly welcoming, understanding of my needs and budget, gave me lots of information and options and didn't miss anything out. Overall such wonderful customer service, made the process incredibly easy (all paperwork was completed and I had the car in a matter of days) and Tom gave me a follow up call which was very thoughtful. "

18th November 2017 | Miss Jenna Sangwin

"The sales man suggested we pay for the car and then I could bring it back to be cleaned and chips fixed etc.. bought it back 4 times, one time where nothing was even done. They ruined my lights and fixed with chip with a shoddy chip pen. Didn’t clean the chairs or even give me mats for the floor until I complained to a manager"

15th November 2017 | Miss Alice Howard

"Bristol Street Renault Gloucester were great because Richard was polite and introduced himself when I was looking around the show room. Very nice gentleman"

3rd November 2017 | Mrs Melanie Harris

"I was pleased with Bristol Street Renault Gloucester and would recommend them because they did not rush us into a decision and the sales man went through everything with us until he found us our right car excellent service"

31st October 2017 | Mr William Brain

"Bristol Street Renault Gloucester were really helpful and I'd recommend them because of the knowledge of the sales staff, their honesty and the attractive financial offers."

31st October 2017 | Mr Kevin W

"Bristol Street Renault Gloucester were fantastic because they were helpful and found a car for me"

16th October 2017 | Mr Stephen Blackwell

"Bristol Street Renault Gloucester were fantastic because very great service, but unfortunalty, no contact after "

11th October 2017 | Miss Olivia Stephens

"The experience at Bristol Street Renault Gloucester was fantastic because the sales representative found the type of car that I was looking for, was very friendly and helpful. "

9th October 2017 | Miss Hannah Harkins

"Bristol Street Renault Gloucester were great because they listen, adapt and explain."

6th October 2017 | Mrs Jane Bicknell

"I'd recommend Bristol Street Renault Gloucester to anyone because we were dealt with in a completely professional way with absolutely no sales pressure and all staff were polite and courteous "

4th October 2017 | Mrs Linda Hessey

"I'd recommend Bristol Street Renault Gloucester because there was no hard sell. I hadn't gone in to buy a car but to accompany my husband on a test drive. I saw a car that had been traded in and it suited my needs perfectly so I bought it. This is a business and the staff are there to sell however there was no pressure just an explanation of the products available. "

24th September 2017 | Mrs Mccloskey

"I had a great experience at Bristol Street Renault Gloucester because most of my queries were answered and I was pleased with the cost and quality of the vehicle."

19th September 2017 | Mr Long

"Bristol Street Renault Gloucester were great because the salesman listened to my requirements and matched a vehicle to meet these"

17th September 2017 | Mrs Lynn Pockett

"My experience at Bristol Street Renault Gloucester was cracking because sales person Tom was very helpful and friendly to deal with as was Tony, overall a great service."

14th September 2017 | Miss Tanya Goodacre

"My experience at Bristol Street Renault Gloucester was cracking because our salesman (Tom) was extremely helpful and knowledgeable about the car without being pushy and overbearing . We felt that should we decide not to buy, he would be equally as courteous . "

14th September 2017 | Mr Evans

"My experience at Bristol Street Renault Gloucester was cracking because I was very well looked after and helped every step of the way, I can't praise every body involved enough"

12th September 2017 | Mr David Howell

"I had a great experience at Bristol Street Renault Gloucester because the exact car and colour I wanted was found delivered and ready for me to drive away within a few days"

11th September 2017 | Mr Kyle Hodgetts

"I would recommend Bristol Street Renault Gloucester to friends and family because they understood what I wanted didn't give me the hard sell and let me set the pace."

7th September 2017 | Miss O

"I'd recommend Bristol Street Renault Gloucester to a friend because they are friendly cheery people who are good at dealing with customers needs and requirements in every aspect"

4th September 2017 | Mr Christopher Walker

"The experience at Bristol Street Renault Gloucester was good because they are friendly and helpful. Give you time to think and are willing to suit your needs with the additional costs ofcourse. "

1st September 2017 | Mr Davies

"My experience at Bristol Street Renault Gloucester was cracking because all was done and car delivered in 2 days"

29th August 2017 | Mr gordon Smith

"My experience at Bristol Street Renault Gloucester was positive because the car was exactly as promised . A good sales experience ."

24th August 2017 | Mr Payne

"My experience at Bristol Street Renault Gloucester was cracking because the service was excellent. Everything was explained very well - best of all the sales person wasn't pushy and didn't try to sell me things I obviously didn't require."

19th August 2017 | Mrs Powell

"Bristol Street Renault Gloucester were great because they were interested in our problems and willing to assist us."

18th August 2017 | Mrs White

"I would recommend Bristol Street Renault Gloucester to friends and family because the team is very knowledgeable and professional in their work"

15th August 2017 | Mrs Eunice Smith

"Bristol Street Renault Gloucester were really helpful and I'd recommend them because its really great place to buy a great car"

12th August 2017 | Mr Paul Virgo

"I'd definitely recommend Bristol Street Renault Gloucester because , salesman was excellent, all explained with clarity, and car was superb."

10th August 2017 | Mrs P

"Bristol Street Renault Gloucester were great because on this occasion and from previous experience I have found them very helpful and efficient. "

10th August 2017 | Mr Graham Nelmes

"I would recommend Bristol Street Renault Gloucester to friends and family because from the first phone call to the handover, everything was 5 star. No problems whatsoever. Everything went well. "

8th August 2017 | Mr Stanley N

Renault Gloucester

Renault GloucesterRenault Gloucester
renault
dacia

Bristol Street Motors is one of the largest motor retailers in the UK, and it offers a wide selection of new and used cars for sale at its many dealerships across the country. The dealership group prides itself on generating a high volume of sales each year which are a result of its excellent customer service. Whatever your requirements, Bristol Street Motors offers a team of dedicated sales executives who are approachable, knowledgeable and willing to help.

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94 of Renault Gloucester customers who bought a vehicle would recommend them to a friend