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These reviews were collected by JudgeService.com, an independant car dealer review website.
"Following a catastrophic engine failure and recovery to this dealership, the service desk at Marshall Skoda Croydon has been very unhelpful indeed. One might go as far as saying outright obstructive, as they were trying everything possible so that Skoda UK would not have to contribute to the repair of a known manufacturing fault with the TSI engine timing chain. This included claiming to have no knowledge of the well documented issue, and making very questionable and contradicting claims about the cause of our engine failure - all of which have been reviewed and discarded by our supplying Skoda dealer's master technician. Perhaps they really have not got a clue what they are doing, or else their performance borders on being malicious. In any case Skoda UK stepped in (a little bit), but we are still left deeply concerned having this dealership replace our engine, and we will need to consider further actions once we will finally have our car back weeks later. Courtesy car during their investigations and repair? Sadly no chance."
"S G Smith SKODA Croydon staff were good because they treat people like friends and I like that. It makes you feel welcome "
"The experience at S G Smith SKODA Croydon was great because they are very freindly."
"S G Smith SKODA Croydon staff were good because Communication and service excellent "
"I'd definitely recommend S G Smith SKODA Croydon to friends and family because the team were helpful, knowledgeable and even though we came in for a small job that we could have sorted oursleves they made us feel like we were important to them. I don't think customer service exists like this in many places and we really appreciated it. I would have given perfect marks but they forgot to put the coolant in that they said they would do! But an honest mistake and we will be going there again for all our car needs. couldn't speak more highly of the team."
"My experience at S G Smith SKODA Croydon could have been better because the heinous costs of repairs has put me off completely and feel stitched up by repairers claiming seat belt is snapped a week after a full MOT was done "
"The experience at S G Smith SKODA Croydon was fantastic because friendly staff, work completed on time"
"I'd recommend S G Smith SKODA Croydon to a friend because very efficient and competent service"
"I'd recommend S G Smith SKODA Croydon to anyone because when I asked for advice Les, in servicing, went away and researched the problem before coming back to me with the solution. I felt that the issue was understood and I was treated as an intelligent human being not just a voice on the phone."
"The experience at S G Smith SKODA Croydon was fantastic because all worked out well and the device procedure was painless."
"I'd endorse S G Smith SKODA Croydon because they are polite and helpful and treat me as an older woman with respect"
"The staff at S G Smith SKODA Croydon were good because they always look after me and my car very well with the service being excellent"
"S G Smith SKODA Croydon staff were good all the time,extremely friendly,very professional.Qualities hard to find those days."
"S G Smith SKODA Croydon staff were good because I was made to fell comfortable while waiting and offered a coffee, and kept informed of progress."
"I'd recommend S G Smith SKODA Croydon because the process of buying the car was clear and easy."
"I was happy with the service at S G Smith SKODA Croydon because the staff were extreemly friendly and experience was comletely painless. I was given hot drinks and somewhere to sit. I was given reminders of the appointment as well."
"S G Smith SKODA Croydon were great because they delivered exactly what I was after"
"My experience at S G Smith SKODA Croydon was positive because friendly and very helpful sales person. "
"I had a great experience at S G Smith SKODA Croydon because I needed the car in a hurry and the service department fitted me in immediately"
"I had a great experience at S G Smith SKODA Croydon because it was hassle-free."
"I'd definitely recommend S G Smith SKODA Croydon because the staff were very helpful from the start they had some one pick the car up and return it on time & cleaned . Meny thanks to the man who pick it up & returned it ."
"I'd recommend S G Smith SKODA Croydon to anyone because i bought my car from there 2 years ago and have been extremely satisfied with both the car itself (a Citigo) and with the service I have received - a great car and great staff. I would buy my next car from there and have recommended them to friends who have just bought a new car from them. "
"The experience at S G Smith SKODA Croydon was good because of the friendly service I had from all the Staff I met"
"I'd definitely recommend S G Smith SKODA Croydon to friends and family because we have purchased two cars in the last couple of years and the customer service is fantastic."
"The experience at S G Smith SKODA Croydon was great because the salesman Wayne explained everything concerning my options and available cars at my first visit and took into account my preferences. He then took the time to set up my bluetooth and talk through all the main controls and adjustments at handover, clearly answering all questions."
"My experience at S G Smith SKODA Croydon was memorable because the customer service was good and the salesperson knew about the cars and in particular understood my requirement and choices. A very friendly and courteous service by SG SMith."
"The experience at S G Smith SKODA Croydon was fantastic because they diagnosed the problem correctly and arranged for the part and when they returned the car it had been done really well and I could not see any evidence of the work escept that the satnav which was the problem now worked correctly."
"My experience at S G Smith SKODA Croydon could have been better because The service centre, now separate from the main dealership, is reminiscent of car servicing in the 1970's; back street with little or no facilities. Doesn't give the right impression in my view."
"S G Smith SKODA Croydon were fantastic because they were very good"
"I would not recommend S G Smith SKODA Croydon because my new Octavia was delayed in delivery because of an electrical fault and since delivery it has broken down twice (requiring Skoda recovery) and S G Smith took two lengthy periods to repair the fault (I am hoping that the fault is now resolved)."
"I was happy with the service at S G Smith SKODA Croydon because it was done very quickly. Not much was required as it's only a year old. Very efficient as always."
"I would not recommend S G Smith SKODA Croydon because the back office, those making the appointments can't / don't understand, gave me wrong time, wrong address. Also, I have another Skoda which has an emissions issue and until this is solved will not be buying another Skoda"
"I'd definitely recommend S G Smith SKODA Croydon to friends and family because THERE GOOD SERVICE."
"S G Smith SKODA Croydon were fantastic because there a skoda dealer"
"S G Smith SKODA Croydon staff were good because they were pleasant and helpful BUT nobody advised either my husband or myself that the Service Department had moved. I turned up at the previous site where they were helpful and provided a map. When I arrived at Reception to book car in and explained what happened got told the text I was sent would have told me they had moved but I had received 2 texts and neither did, which the person serving disputed but I read them out to her. I was annoyed as this added time to my journey and in all took me over an hour to drop car, pick up courtesy car and get to work which was unacceptable and made me late. The rest of the service was fine. "
"I'd definitely recommend S G Smith SKODA Croydon to friends and family because the staff are friendly and they provide you with information you would otherwise have to prompt for at other service centres"
"I'd suggest S G Smith SKODA Croydon to a friend because I find them very friendly and very helpful, also in getting my Skoda to them and back to me again, which was a great plus for me.."
"I'd recommend S G Smith SKODA Croydon to a friend because they listen, explain what's necessary, justify it if you need that, and get on with it "
"I'd definitely recommend S G Smith SKODA Croydon because the staff are friendly and courteous and the service is quick and efficient."
"I'd recommend S G Smith SKODA Croydon because we were given very courteous and comprehensive advice from start to finish in purchasing the car and all follow up including organising and completing the first oil check."
"I had a great experience at S G Smith SKODA Croydon because they were polite and efficient."
"I would not recommend S G Smith SKODA Croydon because.Ensurance roadside assist had done a wheel switch for me following a superficial tyre puncture. I was advised st the time that it would be £25 in region of, to repair. Following the annual service and repair. I was advised I had been charged £54 for the tyre repair . When I got the vehicle back, the electrics had gone 'hay-wire' . The electric Windows spontaneously going up and down when I locked the car and tried to turn the wing mirrors in. I phoned SG Smith who advised me to go into the settings and fix it myself or bring it back in(then after 5pm and 8 miles away). I had again to call Ensurance out because I had (still have) no confidence that the Windows will stay up. The mechanic who came was very good and after 30 mins was able to sort it out by reloading some software but says if it keeps happening(wing mirrors no longer turn in electronically)there must be a fault. Am also dissatisfied that the (now under new ownership)Skoda dealer I bought this Yeti from, less than a year ago, had promised 3 years free service (SG Smith have also advised that it is pretty much standard on a new Yeti). The new dealership in North London have not been given my previous records by the original salesman. I think that may prove to be against trading standards. I would like Skoda Customer Services to contact me. We had 14 years with no problems with a previous Skoda."
"My experience at S G Smith SKODA Croydon could have been better because the work was not completed within the 1-2 hours I was originally told it would take, instead the car had to be kept overnight"
"The staff at S G Smith SKODA Croydon were good because great friendly staff do anything for you"
"My experience at S G Smith SKODA Croydon could have been better because they did not check my brakes correctly. During a service they claimed they never even took the wheels off and that I required two new front brake pads. I then took it to another garage and they showed me that my rear break discs were metal on metal touching and needed replacing. Poor service and they did not fix the issue of the coolant temperature keep on rising too high."
"I'd recommend S G Smith SKODA Croydon to a friend because the service of collecting and returning the car was so easy and convenient and seemed to be managed extremely efficiently. "
"S G Smith SKODA Croydon were great because: helpful and professional "
"S G Smith SKODA Croydon were great because friendly and efficient service."
"I'd recommend S G Smith SKODA Croydon to a friend because They offered a very capable service."
"I'd recommend S G Smith SKODA Croydon to a friend because they did what they said they would do"
"My experience at S G Smith SKODA Croydon was memorable because they responded as I was getting out of my car and without any discussion fixed it and kept me fully informed. "
"S G Smith SKODA Croydon were helpful because, they offered a very friendly service, a great car and in lovely facilities."
"I'd suggest S G Smith SKODA Croydon to a friend because I was given complete and uninterrupted attention, had every aspect of the vehicle and paperwork clearly explained, and have been contacted since to check whether I have any problems. Quite outstanding service"
"My experience at S G Smith SKODA Croydon was cracking because my car's service was completed really quickly. Staff were very friendly and helpful"
"S G Smith SKODA Croydon staff were good because She was very helpful and thoughtful."
"I would not recommend S G Smith SKODA Croydon because with 6,000 on the clock I was casually informed that I should get the disk pads checked in two or three months time (this would be about 500 miles) why would this need doing on this age of car and, if it does, why wasn't it done during the service? Also the car was not cleaned as I was informed. The service book was not completed or stamped."
"The experience at S G Smith SKODA Croydon was good but I had not been told by the operative when I booked the service that I could have my car picked up and returned to me for no extra charge.I had to phone a central number to book the service because the web site didn't work for me. In addition I did not know that it was S G Smith. I thought it was a Skoda service centre alone. I do not have a sat nave and although had checked on the map it took me a while to find. When I arrived I said I would go to IKEA and how to get there on the bus when I was told that someone would drive me there. The chap said that he would not get one of the other cars out but would drive me in my car!? Anyway, I said I didn' t want to sit in traffic in my car when it was in for a service! Anyway, I did agree but thought it a bit odd as it could not be serviced all the while we were sitting in traffic. In addition it was my petrol. Not sure that this was the best customer experience. "
"The experience at S G Smith SKODA Croydon was good because they provided a service to collect the car, undertake the work and return it as promised and at the price quoted"
"I had a great experience at S G Smith SKODA Croydon because I had no complaints. "
"I'd endorse S G Smith SKODA Croydon because They're my local dealer and are very nice and give a good service. Cheers, Dave"
"I'd suggest S G Smith SKODA Croydon to a friend because even though I had bought my car from another dealership they were genuinely concerned about resolving the issue my new car had. They identified the problem first time, rectified it and a month or so later there has been no repeat. staff were friendly and professional and surprisingly knowledgeable for non technical staff. They really wanted the customer experience to be perfect and they achieved that objective in this case. I was completely satisfied and will use them again for any issues and servicing."
"My experience at S G Smith SKODA Croydon was memorable because they do what is asked of them!!!!"
"My experience at S G Smith SKODA Croydon could have been better because the fault to my car's headlamps has not been repaired despite 3 visits to the service centre."
"My experience at S G Smith SKODA Croydon could have been better because they seem a little disorganised and under-staffed."
"S G Smith SKODA Croydon were helpful because the staff are extremely friendly and helpful. I would however say that the VW diesel crisis has knocked me for six I hate the fact that I am driving a diesel that I thought was very clean and efficient and now know that it has been churning out hugely toxic levels of emissions. I cycle to work everyday and knowing there are so many vehicles out there including Skoda is upsetting. I would not have bought the diesel had I been aware and would have gone for a 1.4 Yeti petrol instead but chose The Fabia because it was meant to be cleaner and more economical. I know Skoda claim not to have been aware of VWs work on engines but I worry hugely about the value of my car and when it will be fixed how it will affect the performance and what compensation I will be entitled to. All this isa Skoda UK issue not necessarily a dealer issue! "
"The experience at S G Smith SKODA Croydon was fantastic because very friendly people"
"The staff at S G Smith SKODA Croydon were good because they were contactable, available and always willing to go the extra mile to see that you received world class customer service and support."
"I'd endorse S G Smith SKODA Croydon because their service was courteous and efficient - and they volunteered to drive me to Waddon station, a service I had not anticipated."
"With the proviso of problems surrounding VW Company owned manufacturers, I can definitely recommend them (Mr Wayne Bunn). His complete professionalism made the whole process a smooth and stress free experience."
"Standard car service. Everything done efficiently. Noticed a light bulb not working and replaced it without charging labour."
"I had very good experience at G Smith at Skoda Croydon. James was the person how was looking after me and he done a very good job. But I have very bad experience while booking my car in for service. I have left six time my details with the staff as they was busy so that some one can call me back to book in my car but no one call me back. So I had to call them back to make the appointment. It is only because of James I had given good score. Kindly it is for your records it is Mr. Mirza not Ms. Mirza"
"I was happy with the service at S G Smith SKODA Croydon because they were professional in their approach and informed me about what was done as part of the service and provided verbal as well as written information as to what needs looking into at a later date. "
"S G Smith SKODA Croydon were helpful because the staff are always pleasant and professional."
"The staff we wonderful. Sue was so helpful and seemed genuinely keen to get my car's issues sorted for me as quickly as possible! I have recommended that my family change garage to SG Smith SKODA Croydon as I received such a brilliant and faultless service!"
"S G Smith SKODA Croydon were great because I messed up the time of my service but your lovely lady Sue sorted it out and got my service done without any fuss. Brilliant"
"The staff at S G Smith SKODA Croydon were good because friendly and knowledgeable "
"S G Smith SKODA Croydon were great because of the speed of booking and the convenience of the car collection service."
"S G Smith SKODA Croydon were really helpful and I'd recommend them because provide a good service "
"I'd endorse S G Smith SKODA Croydon because Very polite and efficient service with many thaNKS"
"S G Smith SKODA Croydon were great because you get excellent service especially from Sue who is a fantastic member of staff that I have dealt with over the last 3 years since buying my car. she has always been very courteous and helpful when I have needed assistance with my car and gets my issues resolved very quickly. Thanks Sue. I cannot complain about Skoda at Croydon as I have experienced a excellent service to date."
"S G Smith SKODA Croydon were helpful because they presented me with various options (model / used / new) that would meet my requirements and provided plenty of information to allow me to make the right decision for me."
"I'd definitely recommend S G Smith SKODA Croydon to friends and family because I've always had good friendly service and work has been carried out to expectations. Complimentary car wash is always a very welcome bonus!"
"My experience at S G Smith SKODA Croydon was memorable because better coustumer service then Cheswick dealer service"
"S G Smith SKODA Croydon staff were good because they were efficient and effective."
"I would not recommend S G Smith SKODA Croydon because 1. They moved service premises..and the booking staff did not know this..or inform me 2. The showroom staff provided a map to the new service location..but it was wrong. I spent another 15 mins scouring the industrial estates of Croydon. 3. The new location is nowhere near a commuter station...and you close at 1730...v inconvenient for workers. 4. I asked to replace the corroded rear badge under warranty...instruction ignored 5. I asked to look at rear hatch lock which does not close without a slam..also ignored it seems. 6. There is no signage for customers to the service reception 7. I just wondered in to an empty reception on collection...after 5 mins wait I walked through to the service area 8. The physical security in the reception area seemed poor..in that 5 mins I could easily have wondered back out with computers...customer paperwork...and keys I think. 9. The service reception staff were not well informed about the EA189 engine fraud. I was told .."its probably just the 1.6"...despite all the media reports about 2.0 engines...did not inspire confidence. 10. Overall i dont know if the mechanics are good or bad as it was just a 2yr service..but the overall experience was sloppy/inconvenient."
"I would recommend S G Smith SKODA Croydon to friends and family because they picked the car up, carried out the service and delivered the car back to my house, all efficiently and with no problems"
"My experience at S G Smith SKODA Croydon could have been better because the car had not been prepared correctly. I arrived from Somerset and found the car had not been serviced or MOT'ed even after assurances on the phone several days before I came to the showroom. I had to wait in the office whilst it was prepared for over an hour and 20 minutes. The salesman although charming was clueless. Luckily I loved the car. I wanted a recommendation for winter wheels for my Yeti and got a call left on my answer machine that because the salesman hadn't given him the registration of the car he couldn't give me the information I wanted. Your garage is by far the worst garage I've had to deal with. No one seems to use checklists and no one can use their initiative. I found the whole experience appalling. "
"S G Smith SKODA Croydon were great because the car is just what I want"
"I would not recommend S G Smith SKODA Croydon because my main reason for visiting them for an MOT was to get new maps for the caras well. I arrived, after a difficult drive, to discover that the service centre was in a completely different place. The new place was a way away from the train station so I would then be late for work. I asked for new maps to be installed over the phone, should have been clearer, as when I arrived (longer journey back from work) you had installed new mats. It turns out that new maps for my car cost more than a brand new sat nav... How can that be? Anyway, now I know that there's no point in going all that way (my local mechanic is great) since the real advantage that skoda has over my local mechanic is stupidly expensive, I won't be, Or recommending youto a friend."
"S G Smith SKODA Croydon were great because service is good . But need to know about engine smoke. Still waiting."
"S G Smith SKODA Croydon were really helpful and I'd recommend them because of the great service which included washing and cleaning inside of my car. Thank you also for the curtesey car which was quickly arranged. "
"I'd recommend S G Smith SKODA Croydon because, friendly, knowledgable staff"
"My experience at S G Smith SKODA Croydon could have been better because I was disappointed with the service team. Sales guys are brilliant and really made my experience of buying a car a pleasure. However, service was exactly the opposite. I booked for "
"S G Smith SKODA Croydon were great because they seem to know what they are doing."
"My experience at S G Smith SKODA Croydon was cracking because the car was picked up on time and returned the same day as expected. Driver I dealt with was very polite. I rang SG Smith and spoke to Sue Fitzgerald to thank her personally for the service."
"I was pleased with S G Smith SKODA Croydon and would recommend them because EVERYTHING happened in exactly the way I wanted and expected. They collected the car from home; carried out a regular service; did not raise any queries; cleaned the car inside and out; returned the car to my home when I was out; sent the paperwork the next day; all at no cost because I have a Service Plan."
"I'd definitely recommend S G Smith SKODA Croydon to friends and family because Totally friendly and efficient,excellent"
"I'd recommend S G Smith SKODA Croydon to a friend because my car was picked up and dropped off. The service cost what was quoted and the car was washed before return. Very satisfied and will use S G Smith SKODA again."
"I'd definitely recommend S G Smith SKODA Croydon because they go the extra mile to ensure you are looked after"