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These reviews were collected by JudgeService.com, an independant car dealer review website.
"My experience at Bristol Street Skoda Derby was memorable because staff were friendly and straight to the point."
"I'd endorse Bristol Street Skoda Derby because i was treated as a valued customer,the staff were helpful and friendly and i would definitely recommend them for their services"
"I'd suggest Bristol Street Skoda Derby to a friend because I feel i received excellent sale service explained the fiance well before the purchase also I had a courtesy call to make sure I was completely happy "
"The experience at Bristol Street Skoda Derby was fantastic because James the sales executive keep my fully updated with the whole process of purchasing the vehicle"
"Bristol Street Skoda Derby I was surprised by the openness and professionality of sales. I was disappointed with the surrender of the car. Where I was, but a lot of disappointment was the nepotism in the car after changing the backlight . On the door, the blobs of grease stuck on the brake.Yet I have recommended and I know from my friends come to buy you car. The sale was great. Servicing the car a bit disappointed"
"Bristol Street Skoda Derby were great because there was no pressure selling techniques. We were listened to at every stage of our purchase."
"Bristol Street Skoda Derby were great because they explained everything very well and were very professional."
"I'd recommend Bristol Street Skoda Derby to a friend because the service I received was exceptional. The car was transferred from another site for me, was valeted and ready when I went to the showroom to collect. The sales person who dealt with my purchase was James Holloway and nothing was too much trouble. He explained all the paperwork thoroughly and when my car was ready explained the controls with excellent knowledge. I wouldn't hesitate to recommend Bristol Street Skoda Derby to anyone and certainly would return to purchase again. I have also received a follow up Telephone call from James enquiring about my car and that I am happy with the purchase. "
"My experience at Bristol Street Skoda Derby was cracking because they followed up on every detail of the outstanding national auto magazines extoling the virtues of the Kodiak. Our experience could not have been better. Thank you. "
"I'd recommend Bristol Street Skoda Derby because good car, reasonable price. "
"I was pleased with Bristol Street Skoda Derby and would recommend them because every one was very pleasant and friendly and pilot "
"Bristol Street Skoda Derby quickly and easily found me a new car which ticked all items on my wish-list, and more besides !"
"My experience at Bristol Street Skoda Derby could have been better because although I was happy with the vehicle itself the sales staff had not managed the process of having the vehicle ready for collection that consequently resulted in me having a wasted journey to collect the vehicle and then a further 2 week delay before the vehicle was finally ready for handover. Although I like Skoda cars my experience of this purchase has left me with a poor impression of Bristol Street Motors and by association also reflects badly on Skoda. "
"Bristol Street Skoda Derby were really helpful and I'd recommend them because if you want a skoda that's the place to go."
"Bristol Street Skoda Derby were fantastic because they made me aware of all the options available to me"
"Really good experience.Everything explained clearly and easily. No pushing us to have products we didn't want.Felt at ease and left alone to make our minds up"
"I'd endorse Bristol Street Skoda Derby because the service was first class from start to finish and even after delivery. "
"I was happy with the service at Bristol Street Skoda Derby because the sales team were pleasant and provided a good experienced, just need to be a little more knowledgeable as the Fabia is not fitted with cruise control, just a speed limiter that looks the same as a cruise control on the column stalk. The CC was wanted."
"I was happy with the service at Bristol Street Skoda Derby because there attitude to the customer was to talk to you about the car."
"Bristol Street Skoda Derby staff were good because everything was explained fully and all questions were answered. Courteous staff who spent tine with customers rather than a conveyor belt with a quick sell. Car was cleaned perfectly for pick up."
"I'd definitely recommend Bristol Street Skoda Derby to friends and family because it was a very good experience overall."
"The experience at Bristol Street Skoda Derby was good because the staff were kind, considerate and informative and it was a thoroughly enjoyable experience, would not consider going anywhere else in the future."
"I would not recommend Bristol Street Skoda Derby because the car was not totally ready to be handed over to a customer"
"I'd suggest Bristol Street Skoda Derby to a friend because you get what you pay for, when you push for it. I paid for paintwork/interior protection which wasn't done, and £20.00 fuel which was not put in. It finally got done two weeks after delivery."
"My experience at Bristol Street Skoda Derby was cracking because of the clear advice and selection of cars available. I only came for a look around and ended up leaving with a fantastic car that far exceeds my expectations."
"My experience at Bristol Street Skoda Derby was memorable because I got just the car I was looking for at a competitive price and I am delighted with my purchase "
"Bristol Street Skoda Derby were great because the sales people listened to what I wanted and got me exactly that. "
"My experience at Bristol Street Skoda Derby could have been better because I feel that I have been misled by the salesman in terms of the presentation of the vehicle and the customer service at the point of delivery. Since taking possession of the vehicle Skoda have failed to contact me when promised and I am still trying to resolve problems with the vehicle bodywork which the salesman assured me would be sorted."
"I was happy with the service at Bristol Street Skoda Derby because the sales staff were approachable, knowledgeable and not pushy. Also the location is handy and the selection of cars great."
"The experience at Bristol Street Skoda Derby was fantastic because the car chosen is lovely, the sales person Phil is excellent in sorting out all the details of part exchange and explaining the car."
"I'd suggest Bristol Street Skoda Derby to a friend because Nico was very efficient and made us feel at ease with no pressure at all He has a good manner with people.Also i would like to thank Jindy .His hep was very much appreciated"
"I had a great experience at Bristol Street Skoda Derby because the salesman took time to show me which cars were available and went through the rest of the sale very well."
"My experience at Bristol Street Skoda Derby could have been better because I was expecting better after sales service. "
"I'd recommend Bristol Street Skoda Derby to a friend because we were looked after professionally and in a friendly way. Not pushy, relaxed and amiable - as it should be!! "
"I would recommend Bristol Street Skoda Derby to friends and family because the sales persons are very approachable and help you to find the best car for your needs and budget. "
"I was happy with the service at Bristol Street Skoda Derby because I received individual attention which makes you feel you are the only person in the showroom"
"I would not recommend Bristol Street Skoda Derby because at the arranged day and time we went to pick the vehicle up it was not ready. It was not cleaned and the diamond bright finish had not been applied. We had to leave the dealership in a sales car and go back later in the day even though the date was arranged at least two weeks ahead. I told the sales person I wanted the car spotless, there was marks on a seat and spillage on the interior plastic local to the seat. There was also a mark on the interior of the drivers door. There was a hole in the floor carpet behind the drivers seat. The marks and the carpet had to be rectified by a specialist brought in by the dealership. Shortly after purchase I noticed the nearside door mirror vibrated whilst the vehicle was in motion. The mirror glass actually fell off on the motorway and was saved by the electrical wiring from completely being lost. The salesperson insisted that it could be glued back in place. When I went back to the dealership the glass was simply pressed back into place. It fell off again. A new mirror was ordered, this came complete with the backing 'plate' and was fixed correctly. Not good enough. More positively, I purchased a spare wheel and floor matts and the parts department people were great in fitting the complete wheel assembly in the boot and the floor matts. The first salesperson we met and also went for a test drive with, left the dealership before we did the deal to buy. Even so, we received a quote in his name with his mobile number. I phoned him on the day we got back from holiday and he was clearly still in bed. This quote was not at all what we asked for, it was for a hire purchase buy. We never asked for a quote in this format. We was told we could buy on an interest free loan but when we spoke to the second salesperson this was not available to us anymore. "
"I had a great experience at Bristol Street Skoda Derby because friendly, not pushy and good range of new and second hand cars"
"Bristol Street Skoda Derby were fantastic because they dealt with all my purchasing needs. The salesman (Nico Pickard) that dealt with my purchase was extremely professional and couldn't do more for me. "
"I'd recommend Bristol Street Skoda Derby to anyone because of there relaxed and no pressure in the way way.that they treat their customers "
"My experience at Bristol Street Skoda Derby was memorable because I found the car I was looking for at a competitive price."
"Friendly service when phoning the receptionist & service prompt/friendly & informative"
"Bristol Street Skoda Derby were helpful because the sales person I dealt with was very helpful and very accommodating with my needs and requirements and was able to offer a very good deal."
"I was happy with the service at Bristol Street Skoda Derby because Simon is amazing. Gives fantastic customer service and makes you feel unique "
"Bristol Street Skoda Derby staff were exceptional. They were fully focussed on my needs as a customer; our sales contact, Nico Pickard, was knowledgeable, attentive, very well presented and made us feel very welcome to the dealership."
"Bristol Street Skoda Derby were great because they came up with exactly he vehicle we needed."
"I'd recommend Bristol Street Skoda Derby to a friend because they offered me an excellent service from the finance on offer to the handover. Salesman called Nico was very helpful. Don't work like some pushy car dealers and seem genuine "
"Bristol Street Skoda Derby staff were good because Simon made my purchase so easy I live in the Isle of Man and have saved in excess of £1000 on this car "
"I'd suggest Bristol Street Skoda Derby to a friend because Nico the salesman was not the typical pushy car salesman as a woman I had complete confidence in him .I had been to a Honda dealership and had not had a pleasant experience was almost pushed into a sale that was not suitable for me . I would put my trust in nico again."
"I'd suggest Bristol Street Skoda Derby to a friend because they will give you what you want"
"I was pleased with Bristol Street Skoda Derby and would recommend them because they delivered the car when they said they would and they gave a fair price in part exchange for my old car."
"My experience at Bristol Street Skoda Derby could have been better because The vehicle was not ready for sale. When test driven by my wife and I there was an obvious problem with the brakes and exhaust .... I have called approximately 15 times and only been called back twice . There was no second key .. apparently in the post for three weeks (still not here) and no log book or manual ... lots of excuses but still trying to get them!!! I have since gone to Bristol street seat in Derby who instantly replaced the discs and brakes and have booked in for new exhaust which should all have been done by the skoda dealership ... what a bad experience which still isn't sorted . Would appreciate a call from someone who has some customer service ability or management !!! Being very hopeful as I've not been called back yet !!"
"I had a great experience at Bristol Street Skoda Derby because they had the car i wanted at the right price"
"I'd recommend Bristol Street Skoda Derby because they took the time to understand what we needed and not just what we were asking for. As such, we came away much happier, and without feeling like we need to compromise. The experience was very friendly, professional and relax. We will gladly return in the future."
"I'd recommend Bristol Street Skoda Derby to a friend because I got what I wanted at the right price"
"The experience at Bristol Street Skoda Derby was fantastic because the phone conversations were courteous and clear explanations were offered. I did not visit the dealership myself as the recommendation came via a contact in Gateshead. The car has been driven from Derby to Bolton - and there was some rainy weather, thus the car was not delivered in pristine condition. Perhaps the driver should have stopped for a quick car wash before arrival. "
"I would not recommend Bristol Street Skoda Derby because they were totally incompetent re the payment would not accept a bank transfer so I had to make a debit card payment. I had to return to the dealership to make the balance payment a second time as they messed up.they would not accept a bank transfer again, they then took the payment again 5 days later whilst I was on holiday, sending me overdrawn and took 4 days to repay into my account and only after many phone calls from me. Luckily the bank agreed to waver charges as it was not my fault. They do not seem to understand fast payment at the dealership. They have not offered any compensation for their ineptitude or made any further contact. Poor service."