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These reviews were collected by JudgeService.com, an independant car dealer review website.
"My experience at Lookers smart of Maidstone was memorable because Peter the sales representative left no stone unturned and nothing was too much trouble."
"My experience at Lookers smart of Maidstone could have been better if they had good costumer service"
"I'd endorse Lookers smart of Maidstone because the service I received was excellent from start to finish. The gentleman that helped me was Tom. He sold me the Smart car and also arranged a loan car for me, arranged transport to the station as well. The service desk reception girls are brilliant and overall my whole experience across the board has been first class. "
"I'd endorse Lookers smart of Maidstone because of The high level of service I received from Rummy Singh"
"Lookers smart of Maidstone were really helpful and I'd recommend them because reliability is a high priority. I sometimes wait longer than i would like but the service is exemplary. "
"My experience at Lookers smart of Maidstone was cracking because the salesman Tom was very helpful and went the extra mile to get us the deal we wanted. His knowledge of the processes made the whole experience easy and left us feeling confident in our decisions."
"My experience at Lookers smart of Maidstone could have been better if staff responded to customer's concerns. I have no confidence that the vehicle was properly checked prior to handover. Damage to paint work in a door shut was pointed out & I was told that they concentrate on the outside of the vehicle. When checked all the tyre pressures were as much as 12psi low. We are pleased with the cleanliness of the outside of the car but a brown liquid had been spilt on the interior and not properly cleaned. What looked like the remnants of crisps we under the folding rear seats. We understand that we didn't spend on the high end range of cars, nevertheless still an expensive purchase. "
"I'd definitely recommend Lookers smart of Maidstone because of the professional atitude of the staff and I was made to feel welcome. They wanted my business and I was happy to oblige."
"I'd endorse Lookers smart of Maidstone because of their commitment to my concerns"
" charlie was a great salesperson and enjoyed his service!"
"Lookers smart of Maidstone were helpful because the sales person Thomas was very professional throughout the sale and helped me every way he could which made it a pleasant deal. He wasn't there for my hand over as he was off but his accociate Charlie demonstrated great qualities just like Thomas and was a double of him, very professional and helpful on the day."
"Difficult to answer the last question as a straight 'yes' or 'no' without qualification. The Salesperson Tom Stead is excellent and I have dealt with him before and would recommend him every time. Since owning the car and giving it much closer inspection, I am much less happy with the presentation by the workshop. Many hairline scratches remain on the panels which were supposed to be polished out with the MOP - and the wheels particularly are in poor condition for a one year old car and were not properly cleaned or restored to as near a showroom condition as possible. They are black and ingrained grime and pitting has been overlooked!"
"the customer went to the dealership he thought that the salesman was excellent - the deal its self was not up to scratch and he has since bought the same car from Bolton smart for a deal that was £5,500 cheaper than offered at maidstone"
"Lookers did a fantastic job of looking after me from the moment I called up. I travelled an hour to this dealership due to terrible service from my local dealership which is ironically owned by the manufacturer! I was greeted as soon as I walked in the door and the sales person Charlie did a great job in selling the vehicle. "
"Lookers smart of Maidstone were great because they have always serviced my wife s SMART Passion & given excellent service & now I have bought a second SMART car I shall have them both looked after by Lookers Bircholt Road Maidstone, its a great garage, efficient friendly service and they even email me a photographic report of the service work and what has been done. 1st class service couldn't possibly recommend them any more highly and adore Smart so much I own 2 of them. Would never drive anything else."
"my decision came down to money"
"My experience at Lookers smart of Maidstone was cracking because nothing to add "
"The experience at Lookers smart of Maidstone was good because of the excellent customer service and the sales adviser wasn't pushy and was very informative. "
"I was pleased with Lookers smart of Maidstone and would recommend them because The staff were great to deal with."
"I'd definitely recommend Lookers smart of Maidstone because nothing to add "
"I was happy with the service at Lookers smart of Maidstone because nothing to add "
"Lookers smart of Maidstone were great because nothing to add "
"My experience at Lookers smart of Maidstone is great from a sales perspective however after sales have a lot of work to do"
"My experience at Lookers smart of Maidstone could have been better because see above "
"I was happy with the service at Lookers smart of Maidstone because the sales people are friendly, knowledgeable and take the time to understand the buyer's situation and preferences rather than looking to close out a sale as quickly as possible. Charlie who we spoke to on the day went over and above to assist us, including answering some "silly" questions from us, and we were also recognised by the salesman of our previous car on the Mercedes side"
"I was happy with the service at Lookers smart of Maidstone because of the professional service I was afforded."
"Overall experience good."
"My experience at Lookers smart of Maidstone was cracking because of the direct, jargon free, friendly approach."
"The experience at Lookers smart of Maidstone was great because we were looked after by Ian very well that's why we came back "
"My experience at Lookers smart of Maidstone could have been better because staff parking in disabled parking is wrong if you want motability customers this shouldn't happen and feel it should be policed to stop non blue badge owners parking there it's even worse when staff do it "
"I'd endorse Lookers smart of Maidstone because Thomas was so helpful,straight to the point,not loafs of sales talk,very knowledgeable.. Called me back immediately with a better deal he found..great service,really attentive."
"I'd definitely recommend Lookers smart of Maidstone to friends and family because Nothing to add. Current car a VW Tiguan, 3 years old,30,000 mls, Budget for new car £10,000 to £12,000. STILL LOOKING"
"My experience at Lookers smart of Maidstone was memorable because they were very helpful. Current Vauxhall Corsa, 12 years old, good runner. No budget in mind. Looking for monthly payments."
"I was pleased with Lookers smart of Maidstone and would recommend them because they took time to call back with a knowledge of my enquiry."
"The experience at Lookers smart of Maidstone was fantastic because my needs were supported, Mark Currie and Tom both very helpful and welcoming. "
"I was pleased with Lookers smart of Maidstone and would recommend them because always get helpful, useful advice and polite staff"
"The experience at Lookers smart of Maidstone was great because the showroom is well presented and has knowledgable sales reps."
"I'd recommend Lookers smart of Maidstone to anyone because of their astounding all-round knowledge within the industry"
"I'd recommend Lookers smart of Maidstone to a friend because the sales person Tom made use feel very relaxed was very helpful. To be honest he could not do enough for us. Talked us through everything and made us feel just as important as if we were buying an expensive Mercedes . We would definitely return when we are ready to buy another car."
"The experience at Lookers smart of Maidstone was fantastic because Tom was a great sales man and gave me a fair price."
"I was pleased with Lookers smart of Maidstone and would recommend them because they had the car I wanted "
"The experience at Lookers smart of Maidstone was great because Tom Stead really looked after me. I never felt pressured and every option was carefully explained to me. He really went above and beyond my expectations. Very pleasant environment to deal in too. "
"I'd suggest Lookers smart of Maidstone to a friend because the service was excellent and they total understood our needs in a car"
"I had a great experience at Lookers smart of Maidstone because The rep Mike Newman was very helpful and understanding"
"I would not recommend Lookers smart of Maidstone because if you are women on her own looking to buy a car it might be one of the senior members of staff will insult you and make you look very small and stupid. Shame because everyone else seems very nice. "
"Extremely helpful knowledgeable. "
"I would recommend Lookers smart of Maidstone to friends and family because of the dealer network members I have contacted this one has responded most consistently and thoroughly - taking the first inquiry forward to a scheduled meeting at the dealership!"
"Lookers smart of Maidstone were fantastic because they were very helpful and said they would keep me updated if the car I would like comes in."
"I'd definitely recommend Lookers smart of Maidstone because there seems to be no hard sell. They are very knowledgable in the cars and very patient with my constant questions. Can't wait to place my order for my new Proxy."
"I'd recommend Tom Stead from Lookers of Maidstone as he is extremely helpful. Nothing was too much trouble for him, even when we changed options etc on models for finance quotes, and he guided us through everything with clear instructions and explanations and with a sense of humour."
"My experience at Lookers smart of Maidstone was memorable because I had clear and efficient service from zac Steele "
"I'd recommend Lookers smart of Maidstone because good, professional service, very helpful salesman in Thomas Stead"
"I'd endorse Lookers smart of Maidstone because I now have a great smart car "
"Good location always good service"
"The car was listed incorrectly on the advertisement (in regards to the options). Should have been offered a discount as the car had visible paint marks on the rare end (dealer / Sales person was ashamed himeself and agreed with my observation). "
"Really. You have a price for a car, I pay that. In what possible universe is it right to charge an "admin" fee since your business is selling cars? You ain't Ticketmaster."