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67 reviews of Smart of Maidstone

These reviews were collected by JudgeService.com, an independant car dealer review website.

67

Reviews of Smart of Maidstone

86

Overall satisfaction

84

Would recommend

"The car preparation was awful! I would not expect a Lookers showroom to ever try and sell a car in that awful condition. It was so bad that I returned it despite the dealer offering to rectify the problems "for free". I'll never go again."

22nd February 2018 | Mr P

"Quality product with professional service and at the right price"

19th February 2018 | Mr Phillip Cooper

"I would not recommend Lookers smart of Maidstone because despite being a cash buyer and wanting to buy a car from both Maidstone and Ashford dealerships in the last year I have been unable to provoke any interest, in selling me a car at any level. But then I was only a potential customer."

12th February 2018 | Mr Nick Pinkham

"I was very pleased with my whole experience at Lookers smart of Maidstone and would recommend certainly recommend them."

6th February 2018 | Mrs Parks

"Great staff - all very friendly and professional. Many thanks to Imogen, she was so very helpful to us with her knowledge of Smart."

26th January 2018 | Mrs Jane E

"I'd recommend Lookers smart of Maidstone to a friend because the service was second to none."

2nd January 2018 | Miss Long

"Lookers smart of Maidstone were helpful because they are very professional and friendly. "

2nd November 2017 | Mr Roger Fuller

"My experience at Lookers smart of Maidstone could have been better because the car was not serviced which i found out by contacting the service department a week later, you try to sell products [ gardx ] that have already been applied to the vehicle "

28th October 2017 | Miss Carol Bond

"I was pleased with Lookers smart of Maidstone and would recommend them because they know their stuff"

24th October 2017 | Mr Cahill

"My experience at Lookers smart of Maidstone was memorable because Peter the sales representative left no stone unturned and nothing was too much trouble."

11th October 2017 | Mr Allport

"My experience at Lookers smart of Maidstone could have been better if they had good costumer service"

4th October 2017 | Mrs Raquel Amado

"I'd endorse Lookers smart of Maidstone because the service I received was excellent from start to finish. The gentleman that helped me was Tom. He sold me the Smart car and also arranged a loan car for me, arranged transport to the station as well. The service desk reception girls are brilliant and overall my whole experience across the board has been first class. "

28th September 2017 | Mr Mark Campbell

"I'd endorse Lookers smart of Maidstone because of The high level of service I received from Rummy Singh"

13th September 2017 | Mr John Vernon

"Lookers smart of Maidstone were really helpful and I'd recommend them because reliability is a high priority. I sometimes wait longer than i would like but the service is exemplary. "

1st September 2017 | Mr Keith U

"My experience at Lookers smart of Maidstone was cracking because the salesman Tom was very helpful and went the extra mile to get us the deal we wanted. His knowledge of the processes made the whole experience easy and left us feeling confident in our decisions."

29th August 2017 | Mrs Valerie Foote

"My experience at Lookers smart of Maidstone could have been better if staff responded to customer's concerns. I have no confidence that the vehicle was properly checked prior to handover. Damage to paint work in a door shut was pointed out & I was told that they concentrate on the outside of the vehicle. When checked all the tyre pressures were as much as 12psi low. We are pleased with the cleanliness of the outside of the car but a brown liquid had been spilt on the interior and not properly cleaned. What looked like the remnants of crisps we under the folding rear seats. We understand that we didn't spend on the high end range of cars, nevertheless still an expensive purchase. "

16th August 2017 | Mr Robert Cannell

"no. "

9th August 2017 | Mrs Louisa Roots

"I'd definitely recommend Lookers smart of Maidstone because of the professional atitude of the staff and I was made to feel welcome. They wanted my business and I was happy to oblige."

8th July 2017 | Mrs Melanie Smith

"I'd endorse Lookers smart of Maidstone because of their commitment to my concerns"

4th July 2017 | Mr Graeme Walker

" charlie was a great salesperson and enjoyed his service!"

30th June 2017 | Miss Jasmine Barnes

"Lookers smart of Maidstone were helpful because the sales person Thomas was very professional throughout the sale and helped me every way he could which made it a pleasant deal. He wasn't there for my hand over as he was off but his accociate Charlie demonstrated great qualities just like Thomas and was a double of him, very professional and helpful on the day."

30th June 2017 | Mr Callum Smith

"Difficult to answer the last question as a straight 'yes' or 'no' without qualification. The Salesperson Tom Stead is excellent and I have dealt with him before and would recommend him every time. Since owning the car and giving it much closer inspection, I am much less happy with the presentation by the workshop. Many hairline scratches remain on the panels which were supposed to be polished out with the MOP - and the wheels particularly are in poor condition for a one year old car and were not properly cleaned or restored to as near a showroom condition as possible. They are black and ingrained grime and pitting has been overlooked!"

11th June 2017 | Mr David Reeder

"the customer went to the dealership he thought that the salesman was excellent - the deal its self was not up to scratch and he has since bought the same car from Bolton smart for a deal that was £5,500 cheaper than offered at maidstone"

15th May 2017 | Mr S

"Lookers did a fantastic job of looking after me from the moment I called up. I travelled an hour to this dealership due to terrible service from my local dealership which is ironically owned by the manufacturer! I was greeted as soon as I walked in the door and the sales person Charlie did a great job in selling the vehicle. "

5th May 2017 | Mrs Janet F

"Lookers smart of Maidstone were great because they have always serviced my wife s SMART Passion & given excellent service & now I have bought a second SMART car I shall have them both looked after by Lookers Bircholt Road Maidstone, its a great garage, efficient friendly service and they even email me a photographic report of the service work and what has been done. 1st class service couldn't possibly recommend them any more highly and adore Smart so much I own 2 of them. Would never drive anything else."

24th April 2017 | Mr Alex McKellar

"my decision came down to money"

5th April 2017 | Mr Matthew Fish

"My experience at Lookers smart of Maidstone was cracking because nothing to add "

13th March 2017 | Mrs Melanie Broadhurst

"The experience at Lookers smart of Maidstone was good because of the excellent customer service and the sales adviser wasn't pushy and was very informative. "

2nd March 2017 | Miss Lindsey Simpson

"I was pleased with Lookers smart of Maidstone and would recommend them because The staff were great to deal with."

16th February 2017 | Mr S

"I'd definitely recommend Lookers smart of Maidstone because nothing to add "

14th February 2017 | Mr Paul Stanislas

"I was happy with the service at Lookers smart of Maidstone because nothing to add "

31st January 2017 | Mr David I'anson

"Lookers smart of Maidstone were great because nothing to add "

26th January 2017 | Miss Keshia Wallace

"My experience at Lookers smart of Maidstone is great from a sales perspective however after sales have a lot of work to do"

24th January 2017 | Mr Robert Gauntlett

"My experience at Lookers smart of Maidstone could have been better because see above "

3rd January 2017 | Mr Dilip Pinidiy

"I was happy with the service at Lookers smart of Maidstone because the sales people are friendly, knowledgeable and take the time to understand the buyer's situation and preferences rather than looking to close out a sale as quickly as possible. Charlie who we spoke to on the day went over and above to assist us, including answering some "silly" questions from us, and we were also recognised by the salesman of our previous car on the Mercedes side"

5th December 2016 | Mr Niall T

"I was happy with the service at Lookers smart of Maidstone because of the professional service I was afforded."

4th October 2016 | Mrs Marilyn Masters

"."

23rd September 2016 | Mr Jonathan Rudd

"Overall experience good."

12th September 2016 | Mr F

"My experience at Lookers smart of Maidstone was cracking because of the direct, jargon free, friendly approach."

2nd September 2016 | Mrs Kirsty Norriss

"The experience at Lookers smart of Maidstone was great because we were looked after by Ian very well that's why we came back "

16th August 2016 | Mr Richard Gambell

"My experience at Lookers smart of Maidstone could have been better because staff parking in disabled parking is wrong if you want motability customers this shouldn't happen and feel it should be policed to stop non blue badge owners parking there it's even worse when staff do it "

5th August 2016 | Mr Colin James

"I'd endorse Lookers smart of Maidstone because Thomas was so helpful,straight to the point,not loafs of sales talk,very knowledgeable.. Called me back immediately with a better deal he found..great service,really attentive."

11th May 2016 | Ms Judith Egan

"I'd definitely recommend Lookers smart of Maidstone to friends and family because Nothing to add. Current car a VW Tiguan, 3 years old,30,000 mls, Budget for new car £10,000 to £12,000. STILL LOOKING"

10th March 2016 | Mr Julian Sparkes

"My experience at Lookers smart of Maidstone was memorable because they were very helpful. Current Vauxhall Corsa, 12 years old, good runner. No budget in mind. Looking for monthly payments."

9th March 2016 | Mrs Bez Slemon

"I was pleased with Lookers smart of Maidstone and would recommend them because they took time to call back with a knowledge of my enquiry."

25th February 2016 | Mr Mike O'Neil

"The experience at Lookers smart of Maidstone was fantastic because my needs were supported, Mark Currie and Tom both very helpful and welcoming. "

23rd February 2016 | Mr Michael Alsop

"I was pleased with Lookers smart of Maidstone and would recommend them because always get helpful, useful advice and polite staff"

15th February 2016 | Mrs Cox

"The experience at Lookers smart of Maidstone was great because the showroom is well presented and has knowledgable sales reps."

29th January 2016 | Mr R

"I'd recommend Lookers smart of Maidstone to anyone because of their astounding all-round knowledge within the industry"

19th January 2016 | Mr Bryant

"I'd recommend Lookers smart of Maidstone to a friend because the sales person Tom made use feel very relaxed was very helpful. To be honest he could not do enough for us. Talked us through everything and made us feel just as important as if we were buying an expensive Mercedes . We would definitely return when we are ready to buy another car."

11th January 2016 | Mrs Stephanie Evans

"The experience at Lookers smart of Maidstone was fantastic because Tom was a great sales man and gave me a fair price."

7th January 2016 | Mr Graeme Cooper

"I was pleased with Lookers smart of Maidstone and would recommend them because they had the car I wanted "

25th December 2015 | Mrs Glenda Lambkin

"The experience at Lookers smart of Maidstone was great because Tom Stead really looked after me. I never felt pressured and every option was carefully explained to me. He really went above and beyond my expectations. Very pleasant environment to deal in too. "

22nd December 2015 | Mrs Anita Daines

"I'd suggest Lookers smart of Maidstone to a friend because the service was excellent and they total understood our needs in a car"

7th December 2015 | Mrs Nathalie Howard

"I had a great experience at Lookers smart of Maidstone because The rep Mike Newman was very helpful and understanding"

20th November 2015 | Mr Jack Kirk

"I would not recommend Lookers smart of Maidstone because if you are women on her own looking to buy a car it might be one of the senior members of staff will insult you and make you look very small and stupid. Shame because everyone else seems very nice. "

2nd November 2015 | Mrs Anita Daines

"Extremely helpful knowledgeable. "

26th August 2015 | Mrs Lisa Sargeant

"I would recommend Lookers smart of Maidstone to friends and family because of the dealer network members I have contacted this one has responded most consistently and thoroughly - taking the first inquiry forward to a scheduled meeting at the dealership!"

4th August 2015 | Mr David Reeder

"Lookers smart of Maidstone were fantastic because they were very helpful and said they would keep me updated if the car I would like comes in."

31st July 2015 | Mrs Nicola Overton

"I'd definitely recommend Lookers smart of Maidstone because there seems to be no hard sell. They are very knowledgable in the cars and very patient with my constant questions. Can't wait to place my order for my new Proxy."

27th July 2015 | Ms Penelope Stevens

"I'd recommend Tom Stead from Lookers of Maidstone as he is extremely helpful. Nothing was too much trouble for him, even when we changed options etc on models for finance quotes, and he guided us through everything with clear instructions and explanations and with a sense of humour."

5th May 2015 | Miss Emma Meijer-Hardy

"My experience at Lookers smart of Maidstone was memorable because I had clear and efficient service from zac Steele "

30th April 2015 | Miss Alexandra Penrose

"I'd recommend Lookers smart of Maidstone because good, professional service, very helpful salesman in Thomas Stead"

15th April 2015 | Mr James Tuke

"I'd endorse Lookers smart of Maidstone because I now have a great smart car "

19th March 2015 | Miss CAROLINE MORRIS

"Good location always good service"

4th September 2013 | Mr Barry Cameron

"The car was listed incorrectly on the advertisement (in regards to the options). Should have been offered a discount as the car had visible paint marks on the rare end (dealer / Sales person was ashamed himeself and agreed with my observation). "

4th September 2013 | Miss Makarewicz

"Really. You have a price for a car, I pay that. In what possible universe is it right to charge an "admin" fee since your business is selling cars? You ain't Ticketmaster."

13th June 2013 | Mr Johnathan Ryan

Smart of Maidstone

Smart of Maidstone
smart

With a heritage to parallel the brands we supply, the Lookers Group has grown through a combination of innovation and investment, to offer one of the most modern retail experiences in the UK today.

Our extensive portfolio allows access to a wide range of new and approved used cars from 31 major car manufacturers, as well the most desirable vans and competitive leasing contracts.

You can be assured of an industry leading experience delivered through our committed approach to customer care. Starting with your initial enquiry, our mission of "Customers for Life" is demonstrated in everything we say and do. This is integral to the values of the company and as a result our sales specialists are helpful, knowledgeable and always happy to answer any questions. Should you decide to purchase one of our quality vehicles, they will also be able to advise you on the variety of financial options available.

20 Vehicles

  
84 of Smart of Maidstone customers who bought a vehicle would recommend them to a friend