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These reviews were collected by JudgeService.com, an independant car dealer review website.
"I would not recommend Lancaster Land Rover Reading because the product knowledge service and anything relating to this dealership was shocking .. want a pcp and am sure they would love be different "
"My experience at Lookers Audi Newcastle was positive because THEY TRIED TO ACHIEVE WHAT I WANTED ,BUT JUST WE NOT ABLE TO PRODUCE THE RIGHT DEAL."
"I'd endorse Lomond Audi Glasgow because I received first class assistance"
"Peter Vardy BMW Edinburgh were great because the salesperson, Ross Green knowledge of ghe products and understanding my needs was excellent. I also got a great deal on the new car due to the offers on at the dealrship."
"My experience at Lomond Audi Ayr was cracking because they didnt try and sell me something i coudnt afford and werent pushy which i like "
"Don’t overwhelm you’re customers with the hard sell. If the want to test drive a car let them do it"
"I had a great experience at Think Ford Guildford because Because they answered all my questions "
"Lomond Audi Glasgow were helpful because of good service and they spent the time finding out what car i wanted."
"Lookers Audi Camberley were helpful because they are brill."
"Peter Vardy Vauxhall Kirkcaldy were helpful because they took the time to look at different options but still waiting on our £100 deposit back?"
"My experience at Peter Vardy Vauxhall Aberdeen was memorable because I was helped as much as possible to obtain the result I wanted!"
"I was pleased with Lookers Nissan Gateshead and would recommend them because had a very friendly experience "
"I'd definitely recommend Think Ford Guildford to friends and family because of their proactive response."
"I would recommend Lookers Nissan Newcastle to friends and family because really helpful staff and good advice"
"My experience at Lomond Audi Stirling was cracking because Abie in Sales and Chris in Service made my visit enjoyable and put me in the right direction "
"My experience at DM Keith Skoda Wakefield was good because they were helpful rather than pushy and informative on model specifics."
"Lookers Renault Newcastle staff were good ."
"I'd recommend Lookers Honda Orpington to anyone because of the good & friendly service i have had in the past"
"I was pleased with Peter Vardy CarStore Glasgow and would recommend them because the excellent welcome we received was lovely , the representative was a gentleman and helped us find the perfect car quickly, in fact we picked the car up that we choose the very next morning, excellent service I would say."
"I'd recommend Lookers Stockport Renault to a friend because they are eay to deal with"
"Peter Vardy BMW Edinburgh were fantastic because the service was impeccable"
"I would not recommend Lancaster Sevenoaks Jaguar because the nearly new Jaguar Xf I tested shuddered dramatically and needed new discs and brake pads. It drove worse than my 2006 X Type."
"I'd suggest Peter Vardy Vauxhall Aberdeen to a friend because I've had no issues in the past, always friendly and you get a good deal!"
"My experience at Sturgess Land Rover was positive because I was made welcome from my first step inside. Looked after promptly and attentively."
"Sale person - Ryan Fitzpatrick (Vauxhall Aberdeen) - was great , very happy with the package and customer service I got and he continued to help me after purchase with any post sale questions/enquiries. I was very impressed with the follow up service provided . The customer service doesn’t end when you drive the car away. "
"I would not recommend Pentagon Lincoln because, copy of email to Pentagon Customer Care Team; On the 14th Feb 2018 we placed a £250 deposit on a DS3, WU65USX at Pentagon Citroen, Lincoln. The vehicle is registered to Mrs Nicola Jones, as this was to be a gift for her 50th birthday. After negotiations we finally agreed on the following . Under a promotional offer Pentagon offered 12 months RAC Breakdown Assistance and a 24 month Pentagon Approved Used Vehicle Warranty. Replace all four alloy wheels (under a manufacturer recall). Replace a damaged heater control switch. Due to the untidy condition of the interior, the dealership would carry out a full valet. Order a full set of DS3 car mats. All the above conditions of sale were agreed by Mr Zak Lilley who additionally sought confirmation from his Sales Manager. After three weeks of negotiation, two alloys were eventually replaced and the other two alloys were refurbished. Final confirmation of the vehicle collection was given on the 7th Mar 2018, arrangement for collect would be on the 10th Mar 2018. On collection the vehicle interior was still in a very poor condition. (Observations below brought to the attention of Mr Lilley). The passenger seat was still heavily stained, Body glitter and crumbs on the front and rear seats, Dried food down the side of the passenger seat, The front console, integral air freshener missing, (item sourced from another vehicle), Layers of dust on the driver controls and louvers of the air vents, And a small brown colouring pencil left in-between the front windscreen and dashboard. After a considerable amount of time and effort I was able to restore the vehicle interior to a standard expected from that of a professional valet. The test drive was a small route around a housing estate, not lending itself to the full extent of the driving experience by not being able to select fifth gear. The paperwork was incorrect, we had agreed on a 24 month warranty and not the 12 month warrant offered on collection. To that extent we declined to sign the warranty. I was advised this was an admin error and it would be rectified. We were advised that the car mats (ordered on the 14th Feb 2018) were unavailable because the parts department was closed. In conclusion; We had already waited over three weeks for the vehicle because of incompetence and mismanagement in replacing the wheels. The car interior was still in a poor state. The warranty paperwork was incorrect and the car mats were unavailable. There was an uneasy and unsatisfactory atmosphere on collection of the vehicle and an element of mistrust towards Mr Lilley. I found it hard to believe when he handed me a hard copy of the JudgeService survey and prompted us to rate our overall experience as Completely Satisfied by drawing six arrows around a smiley face. I can’t believe I paid a £150 admin charge for all of this incompetence and lack of attention to detail. I advised Mr Lilley that I may be able to collect the warranty and car mats if I was in the area, if not he agreed to forward the warranty to my email address. To date, with regards to the 24 month warranty I have emailed both Mr Lilley and the Sales Manager with no reply. I have also called Lincoln Pentagon and left messages with his work associates. There appears to be a total communication breakdown and no urgency in resolving the outstanding issue from Pentagon Lincoln. Could you forward me the 24 month warranty that was originally agreed with the dealership at the time of sale; and after consideration into the unsatisfactory purchasing experience, a refund of the administration fee? Kind Regards Mr Keith Jones"
"I would not recommend Liverpool Audi because they don’t reply, or at least not yet. I would still love an answer."
"I'd endorse Peter Vardy BMW Edinburgh because even though I bought a car from elsewhere I think it was Alistar who sent me a few phone calls even a video, trying his best to find me the deal I wanted. Thanks anyway."
"I'd definitely recommend Arthurs of Wrexham to friends and family because overall great experience from beginning to end"
"I'd definitely recommend Arthurs of Wrexham to friends and family because of fast efficient service . "
"Staff very helpful and friendly "
"I was pleased with Vospers of Truro and would recommend them because Jason was so friendly and helpful. Nothing was too much trouble, the whole procedure went very smoothly."
"I'd suggest Snows SEAT Portsmouth to a friend because Of the friendliness and efficiency of all the staff and sales manager.I have dealt with the same staff for the last 15 years.I always come away satisfied."
"Bristol Street Hyundai Nottingham were fantastic because they helped us selecting our car. They could have got the paperwork in anticipation of us taking the used car instead of making us wait 5 days. We had travelled quite a distance."
"I had a great experience at Vospers of Marsh Barton because the sales staff won my business properly and professionally but did not pressure sale, were very helpful and informative, answered all my doubts about EcoBoost engines and matched me to a vehicle based on my needs and preferences. Will be buying again from Vospers in future."
"I'd recommend Motordepot Birmingham to a friend because I was happy with the deal and service I got "
"Vertu Honda Derby staff were good because they found a vehicle that I wanted quickly, got it to the dealership for me to look at within 2 days and I had completed the purchase with a further 2 despite the appalling weather! They gave me a good trade-in price for my other vehicle."
"The experience at Motordepot Newcastle was good because the service was swift, staff friendly and there’s no competition on there prices. "
"NMG Kia staff were good because they were very courteous and informative about the car I chose. "
"Bristol Street Ford Crewe were great because friendly none pushey sales clean tidy cars honest answers to questions"
"Personell good but my car is underpowered for what I want"
"My experience at Bristol Street Skoda Derby was positive because I found a vehicle that completely met my needs.. Although I subsequently found a fault on the vehicle it was dealt with promptly "
"My experience at Motordepot Birmingham was memorable because of the great service, range of cars and a fantastic price. They went above and beyond to assist me. Ike even picked me up from the local station. Cheers!"
"The experience at T J Vickers Telford was great because the customer service is exceptional. "
"My experience at Bristol Street Citroen Nottingham was positive because good sales staff and good cars."
"I'd recommend Harratts Renault and Dacia Wakefield to anyone because,they they were very pleasant to deal with throughout, good service and friendly staff."
"The staff at Bristol Street Ford Cheltenham were good because the sales person was very helpful and I believe very honest. "
"Bristol Street Nissan Darlington were fantastic because they went over and beyond to find us a car that suited our needs and fitted our financial targets "
"The experience at Motorline Direct Ltd was fantastic because they are helpful and explained everything that I needed to know. Definitely recommend to friends and family .... "
"I was pleased with Arthurs of Oswestry and would recommend them because they keep in touch when services and mots are due, offer very convenient appointments and keep in touch as work progresses. The inside and outside clean after a service is great. The service reception staff are top notch"
"I'd recommend Drayton Motors to a friend because they provide such a great service, whether buying a new vehicle or taking the current one in for a service."
"My experience at Arthurs of Newtown was positive because I have always had a exceptional good service and the staff have been very helpful and friendly that is why we travel all the way from Worcester for the great service we receive from Arthur’s."
"I'd recommend Carbase Bristol to anyone because its easy way to buy a car. Big selection of car. Also some staff is really helpfull. Special shout out to Leroy who was my salesman and was just amazing. Bit more disapointed with handover managed by diffrent staff memebers. Was told to come at 3.30pm ans keept me waiting till 5.30pm"
"Farnell Jaguar Leeds were fantastic because showroom is immaculate. The customer service i received was absolutely super. "
"My experience at Bristol Street Peugeot Harlow was memorable because the staff were great "
"I'd recommend Lookers Nissan Newcastle because I personally had been very happy with the way I have been dealt with."
"I'd suggest Aylesbury Nissan to a friend because they had great service and Steve was an excellent sales person."
"I'd definitely recommend Arthurs of Newtown to friends and family because the choice of vehicles is good & the service is excellent."
"I'd recommend Motordepot Grimsby to a friend because it was a great experience JUST THAT thank you"
"Bristol Street Ford West Bromwich were really helpful and I'd recommend them because the customer service was excellent by Ayas"
"I had a great experience at Arthurs of Oswestry because service excellent as always"
"I was pleased with Carbase Bristol and would recommend them because it was so easy and fast processing with the papers. The only setback is that they are in a hurry to sell the car. Make sure that you had a final checking up of the car. Only after signing all the documents and after handing the key they inform me that there was no SD card in Sat Nav and until now I'm still waiting for it to be delivered"
"I'd suggest Bristol Street SEAT Derby to a friend because they were straight, easy to deal with and no pressure"
"Vospers of Chaddlewood were great because of Chris Law"
"Bristol Street Vauxhall Waltham Cross were great because found me a great little car"
"My experience at Ringways Doncaster Kia was positive because the sales person was very friendly and informative and displayed an enthusiastic approach to me."
"My experience at Snows Volvo Southampton was positive because Paul was very helpful and went above and beyond to ensure I got the car I wanted. My Husband purchased a car from him the week before and I was so impressed with Paul's help and the vehicle spec that I decided to make the change to a Volvo too!"
"Baylis Vauxhall Stroud staff were good because they were helpful and friendly"
"I'd recommend Bristol Street SEAT Derby because they were very open and honest"
"Motordepot Hessle were good, they provided a service you would expect. Salespeople were efficient and had sound knowledge. Administration staff were okay. Overall good service. "
"My experience at Renault Wirral was positive because it was very quick to choose a vehicle , get finance changed from my previous vehicle to driving my new car away. Also, as usual, the service from the member of staff (Karl) was excellent, professional, and welcoming. No pushy sales talk. Absolutely no negatives."
"Carbase Bristol were great because every aspect of their service was top quality "
"I'd suggest Bristol Street Renault Exeter to a friend because vey friendly and knowledgable staff"
"I'd recommend Bristol Street Hyundai Nottingham because the site was very professional and the salesman Reece went above and beyond to help me. Great service"
"I'd recommend Vantage Hyundai Preston to a friend because i like my car. "
"I would recommend Rob @ horold wood Audi, he was honest and professional, I noticed other staff members seemed to be less helpful/attentive. My vehicle was 60k + and I received this with marks and scratches, I was advised that this was acceptable and that the level of condition was within the terms which Audi would deem acceptable. Some efforts we’re made to remove these scratches however I felt that many scratches remained. I spent around 2/3 hours waiting during this time. I would expect a car of 6 months old or less to be in better condition, perhaps my standards are too high. I was happy with the hand over and documentation provided on the day of sale, I received complimentary fuel, which I am greatful for. After the sale I spent some time chasing up the V5 document, I did not enjoy this experience. I also Requested that my Registered keeper document be completed online, this was not the case. I am planning to have the pairwork corrected at my own cost. Thank you for reading my review "
"Baylis Vauxhall Cheltenham staff were good because they dealt with the issue quickly and communicated well. I was less impressed that there was no courtesy car available for warranty work and that the car was cleaned only if I paid a fee. Other dealers clean the car as general practice. Free cleaning at this dealership doesn't seem to be a free service for either service or warranty work. "
"Vantage Lexus Leeds were great because they did everything it says on the tin!"
"I'd suggest Vertu Honda Derby to a friend because the sales team were so friendly and helpful without being pushy which makes a pleasant change. Nothing was too much trouble. My car was beautifully presented on day of collection & a photo of the occasion made it very special. "
"I'd endorse Mike Brewer Motors Luton because they gave an excellent service and the car was as described"
"My experience at Vantage Toyota Preston was cracking because the attention I received was very professional and the salesman was polite and interested in me as a human being and not merely as a potential purchaser."
"The experience at Grinkle Park was great because despite the cold and wet weather the atmosphere inside the hotel was welcoming and cosy. We were impressed by the number of comfortable lounge areas available and the easy availability of both hot and cold drinks."
"The staff at Lookers Audi Tyneside were good because they were very friendly and helpful and did not treat me like a "little woman" which has been my experience in other garages"
"I was happy with the service at Renault Leicester because Elliot was extremely helpful and knowledgeable and provided excellent service"
"I'd recommend Bristol Street SKODA Chesterfield to anyone because the staff are very friendly, personable and helpful and the Skoda cars offer excellent value for money."
"I would recommend Bristol Street Hyundai Bristol to friends and family because I had very good friendly service"
"I'd definitely recommend Snows Toyota Exeter to friends and family because I was impressed with their friendly and informative staff. They kept me updated throughout the sales process and I felt in control at every stage. I felt valued."
"The experience at Vantage Toyota Solihull was fantastic because the staff were nice and helpfull"
"I'd recommend Imperial Fleet to anyone because all of the sales representatives(particularly Stephan Morrell) were excellent. The site is by far the most unique and well presented of any we've ever visited; with a fantastic selection of quality cars and a well thought out show room. Stephan was patient and really went above and beyond to make sure our needs were met. Not only did he look at sourcing cars from Imperials local network, he asked all the right questions to ensure we drove away the perfect car for our needs. We would definitely recommend this branch to anyone- very happy customers. "
"I would recommend Lookers Audi Tyneside to friends and family because you get a first class service, sales persons very pleasant."
"Bristol Street Citroen Leicester were helpful because I found out information I needed straight away about my current car at the time and had an easy quick handover to get my new car. Feel if I needed anything fixing or any help going forward I could pop in or ring myles and it would be dealt with quickly and efficiently, thanks for all your help "
"Sinclair Direct were great because they give a first class service from beginning to end. They go the extra mile "
"I'd suggest Peter Vardy BMW Edinburgh to a friend because they are friendly and look after you from purchase to delivery"
"My experience at Linley & Simpson Harrogate was cracking because respond quickly and efficiently "
"I would recommend Bristol Street Vauxhall Waltham Cross to friends and family because of the good service and choice of vehicles which was very pleasing"
"As a customer we fill that we have be treated very well as this is our first experience with you. "
"Bristol Street Nissan Widnes were helpful because they had the car brought up from Derby so I could view and test drive locally."
"Macklin Nissan Glasgow South were great because I bought the best car and since I bought my life has changed for the better."
"I was pleased with Bristol Street Vauxhall Waltham Cross and would recommend them because I had a very good experience with them and the staff were very helpful and friendly "
"My experience at Now Vauxhall Swindon was positive because Just good device from start to finish "