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100 reviews of Think Ford Guildford

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Think Ford Guildford

75

Overall satisfaction

75

Would recommend

"My experience at Think Ford Guildford could have been better because I was promised several things and they did not happen. I feel this was unprofessional and lazy."

20th February 2018 | Mr Luca Bertolone

"My experience at Think Ford Guildford could have been better because although your products are good, failure by you to accept a lower price was the only reason I didn't buy it."

16th February 2018 | Mr Michael Wells

"Had a great service from Ryan. Didn't work out but did't just get kicked out the door when we were done"

14th February 2018 | Mr Harry Booker

"The experience at Think Ford Guildford was good because the salesman was great!"

14th February 2018 | Mr Chris Hone

"Think Ford Guildford were helpful because very friendly and helpful staff. They went that extra mile for me ."

8th February 2018 | Mrs Janice Kinge

"I would not recommend Think Ford Guildford because they were good at showing me the car and demonstrating it to me but did not follow it up so they lost it "

8th February 2018 | Mr Christopher Glover

"I'd recommend Think Ford Guildford because the staff were very friendly even though the information that had on the new model was limited due to it being very new., they were very accommodating with regard to deals offered and "

7th February 2018 | Mr T

"I'd endorse Think Ford Guildford because the sales team really know their stuff. Very welcoming and informative. "

7th February 2018 | Mr R

"The experience at Think Ford Guildford was good because they really knew what they were talking about and gave me some really good advice! I will definitely be going back to look at a Fiesta again!"

7th February 2018 | Miss Joanna Avis

"My experience at Think Ford Was great until I had to deal with the sales controller Gary he was rude, judgemental and arguementitive. Then man has no inter personal skills and would never buy from this garage as long as this man is here I’m sure that I’m not the only one that has had problems from this man. Please think ford look at your staff. "

5th February 2018 | Mr Matthew Westwood

"Think Ford Guildford staff were good because geting the car the way i like it"

31st January 2018 | Mr Christopher James

"I had a great experience at Think Ford Guildford because Ross was really good "

27th January 2018 | Mr A

"My experience at Think Ford Guildford was positive because the person I was dealing with was very quick in getting information for me and few things he didnt know, he got back to me within an hour"

26th January 2018 | Mr Singh

"My experience at Think Ford Guildford was positive because the representative was very helpful and not pushy but kept in Contact if he could be of assistance."

26th January 2018 | Mr M

"I'd recommend Think Ford Guildford because my enquiries were dealt with professionally and without pressure. "

25th January 2018 | Mr J

"Great selection of used fords. Fabulous service and deals."

17th January 2018 | Dr Julian Murphy

"I would recommend Think Ford Guildford to friends and family because nothing to add."

16th January 2018 | Mr Neshan Joneja

"Think Ford Guildford were great because They were helpful honest and caring."

12th January 2018 | Mrs Lesley M

"My experience at Think Ford Guildford was cracking because the staff were helpful and followed up with a video message and email which allowed me to feel confident in looking at cars with friendly staff."

12th January 2018 | Miss Chloe A

"My experience at Think Ford Guildford could have been better because let me do it in my own time"

5th January 2018 | Mr Alan Peto

"I'd endorse Think Ford Guildford because the service I received from Martin was excellent."

29th December 2017 | Miss Annie Griffiths

"I had a great experience at Think Ford Guildford because they do not use pressure on you to buy, they offer first class advice"

28th December 2017 | Mr Barry Jutsum

"My experience at Think Ford Guildford could have been better because whilst the salesman was excellent, the location of the site was in a very busy part of Guildford and on site parking and displaying of the vehicles for sale was far too congested to have a sensible look around compared to other garages I have visited over the many years. The Ford dealership at Wokingham is a good example but they did not have the car I was looking for."

21st December 2017 | Mr Graham Garner

"I'd suggest Think Ford Guildford to a friend because they sell fords. "

30th November 2017 | Mr S

"I'd definitely recommend Think Ford Guildford because Sam and Gary went out of their way to give me the best deal for me not for ford "

21st November 2017 | Mr Michael Hack

"My experience at Think Ford Guildford was cracking because it was a whole lot more friendly than the Audi dealership."

13th November 2017 | Mrs Cyndie Gould

"I'd definitely recommend Think Ford Guildford because their service was professional, personal and attentive. They discussed and offered a realistic p/e price for my car - just a pity the 1.5 engine’d variety wasn’t available and O was being professionally but strongly encouraged to buy the 1litre"

9th November 2017 | Mr Les Morrison

"Adam Hayne was a delight to speak to and deal with, he made me some amazing offers and continues to keep in contact even after purchasing my vehicle. This is the best customer service I have ever received and will be recommending him and his dealership to everyone I meet! "

3rd November 2017 | Mrs G

"I would not recommend Think Ford Guildford because after explaining the poor experience and disinterest I received at the Farnborough showroom I thought we could turn things around. The sales member of staff, a lady but can't recall her name was lovely. However she did not seem to match up what we were looking for within our monthly pcp budget of £300. After explaining what cars we had already test drove, what we were looking For, and our budget she took us out in a top spec vehicle which when after an hour of being there was completely unaffordable at over £400pm. It seemed a completely wasted exercise. She should have shown us a spec that was within our budget as we didn't have any great demands. I'm happy for you to publish this but note my title is Miss. Clearly again, someone has failed to listen or assume this info."

12th October 2017 | Mrs B

"The experience at Think Ford Guildford was satisfactory because they took the enquiry seriously and helped where possible unfortunately the deal was too rigid and couldn't get on common ground to be fair not think fords fault ford are too rigid with this model"

11th October 2017 | Mr Graham Emerson

"I would not recommend Think Ford Guildford because I think you need to change the culture of the business. I left feeling like I was dealing with a bunch of unprofessional kids who dont care one iota about the customers who turn up will to pay 10's of thousands of pounds. I ended up buying my car from Trust Ford Alperton as they were professional and upfront and seemed to care about the customer as you would expect from a professional outfit "

11th October 2017 | Mr Nick Smith

"The experience at Think Ford Guildford was great because the salesman was very nice and polite,he didn't make us feel pressured into buying, and he didn't bombared us with phone calls after our visit, unlike other dealers."

2nd October 2017 | Mrs G

"I'd recommend Think Ford Guildford because they provide a convenient service"

2nd October 2017 | Mr Steve Godber

"I would recommend Think Ford Guildford to friends and family because a very helpful dealership"

2nd October 2017 | Mr Nadeem Zaffar

"Think Ford Guildford were great because the salesman was friendly, and sent me a video off car which was great"

19th September 2017 | Mr Matthew Sharp

"Think Ford Guildford staff were good because Kim was very informative on finance options available and also the vechiles we where interested in"

19th September 2017 | Mrs Beryl Bull

"I'd recommend Think Ford Guildford because the salesman was fantastic, not pushy in any way, answered all our questions. All round lovely experience "

13th September 2017 | Miss Amanda Norman

"I'd definitely recommend Think Ford Guildford because Simon handled my enquiry perfectly and when I told him I decided against the purchase offered sound advice "

13th September 2017 | Mr Richard Pearce

"I would not recommend Think Ford Guildford because you have an arrogant sales manager with the social skills of Kevin & Perry & sales people who can't manage not to double book customers or manage their time appropriately. 1 out of 3 employees being professional, courteous & helpful is not a good statistic. I will let Motorbility know about my poor experience too."

3rd September 2017 | Miss W

"My experience at Think Ford Guildford was positive because I received friendly helpful advice and test drive. Unfortunately the car I was looking for was not available. Although I was subsequently contacted to say one had come in, it was unfortunately too late as I had purchased from another dealer in Walsall"

26th August 2017 | Mr Michael Bell

"I'd definitely recommend Think Ford Guildford to friends and family because Gareth was very helpful "

25th August 2017 | Mr Ian Cameron

"My experience at Think Ford Guildford could have been better if the sales person had understood my needs better and been available for the appointment we had made. "

21st August 2017 | Mrs S

"Think Ford Guildford were great "

17th August 2017 | Mr Adrian Edwards

"I was pleased with Think Ford Guildford and would recommend them "

17th August 2017 | Mr John Pritchard

"I would recommend Think Ford Guildford to friends and family because they take trouble over all aspects of car ownership. I would like to mention Mr. Diliberto of Service who I have known for many years. On this occasion, a wing mirror glass had dislodged on my present car and when I enquired about a speedy replacement, he personally came to inspect and replaced it immediately at no charge."

16th August 2017 | Mr Graham Potter

"I was pleased with Think Ford Guildford and would recommend them because the brand is excellent but on this occasion the doors on the cars were not good."

16th August 2017 | Mrs Maureen Turner

"I would not recommend Think Ford Guildford because they are incapable of supplying the vehicle i needed within a reasonable time. the questions above are designed to analyse the sort of situations that most people might consider normal. i was not dissatisfied by the sales person as such who knew his stuff but seems to have been let down by Ford's inability to manage its stock"

21st June 2017 | Mr P B

"I was happy with the service at Think Ford Guildford because nothing to add "

25th May 2017 | Mr J Chan

"The experience at Think Ford Guildford was good because nothing to add "

15th May 2017 | Miss M Haleem

"Think Ford Guildford were fantastic because they sorted out my query, organised a test drive of the vehicle I was interested, advised on certain after sales items I was specifically ionterested in and have been very helpful ever since."

6th May 2017 | Mr Addison

"Think Ford Guildford were great because the process of buying our car was so easy."

2nd May 2017 | Mr I Whale

"I would not recommend Think Ford Guildford because they didn't get back to me with regard to a valuation on my car despite me chasing them twice. I didn't feel like they valued my business."

27th April 2017 | Mrs K

"My experience at Think Ford Guildford could have been better because I did not feel valued or welcome, I do not trust you valuations. Hendy outperformed you in all areas. "

25th April 2017 | Mr M Walker

"I'd recommend Think Ford Guildford because the service was good and the range of cars were vast. "

21st April 2017 | Mr Biggers

"I'd recommend Think Ford Guildford because the salesman listened to what our budget was and tryed to get the best deal for us "

3rd April 2017 | Mr S Roberts

"The experience at Think Ford Guildford was good because the other ford bealer near me has closed down and gone"

30th March 2017 | Mr P Millis

"The staff at Think Ford Guildford were good because nothing to add "

17th March 2017 | Mr T Hampson

"The staff at Think Ford Guildford were good because. They were well qualified "

16th March 2017 | Mr A Stephenson

"staff were friendly and good selection of cars however found a higher spec of car for less price/more money for part exchange elsewhere. Perhaps could be more competitive."

28th February 2017 | Miss L Mcsorley

"My experience at Think Ford Guildford was positive because Gareth was quick, answered all my questions and found the best price on finance for me."

23rd February 2017 | Miss Jones

"My experience at Think Ford Guildford could have been better because I could have been treated like a valued customer"

15th February 2017 | Mr A Sullivan

"nothing - the customer went to the dealership as he currently has a ford, he is looking to change his car but he does not know what model he wants."

10th February 2017 | Mr B

"nothing - initial enquiry"

10th February 2017 | Mr W

"the customer went to the dealership with an initial enquiry, she was looking at a few different cars, she was offered more money elsewhere for her part exchange so she bought a vauxhall mokka"

10th February 2017 | Mrs L

"The staff at Think Ford Guildford were good because they were efficient and friendly."

9th February 2017 | Mr S

"I would recommend Think Ford Guildford to friends and family because Gareth is very good at what he does"

9th February 2017 | Mrs G Sharkey

"Think Ford Guildford were great because they are very helpful and friendly."

3rd February 2017 | Mr S Poon

"I would recommend Think Ford Guildford to friends and family because the service was great and my new car is amazing! Just what I wanted and the staff were helpful and understanding."

26th January 2017 | Miss H Marriott

"I'd recommend Think Ford Guildford because they are so professional, friendly, and efficient. My car was picked up, whisked away, and returned in quick time with minimal fuss and great service. "

16th January 2017 | Mrs L Baxter

"The experience at Think Ford Guildford was good because nothing to add."

12th January 2017 | Mr Rivett

"The staff at Think Ford Guildford were good because nothing to add."

12th January 2017 | J Sharp

"I was pleased with Think Ford Guildford and would recommend them because they were very good."

12th January 2017 | Mr D Knight

"My experience at Think Ford Guildford could have been better because they ignored me in the showroom!"

12th January 2017 | Mr T Briars

"The experience at Think Ford Guildford was fantastic because your salesman was friendly,helpful & polite."

6th January 2017 | Mr N Ambrose

" Not responding to my emails is not a big deal in the grand scheme of things - but I wouldn't actively recommend Think Ford Guildford as I've had no positive experience with them."

5th January 2017 | Mr G Palmer

"I was happy with the service at Think Ford Guildford because they responded quickly and efficiently to my enquiry"

31st December 2016 | Mr P Wells

"My experience at Think Ford Guildford could have been better because the dealership could have been more realistic about the price of the car I was purchasing and (unlikely I know) explained that the car had a good chance of losing a third of its purchase value in 9 months"

28th December 2016 | Mr R Johnson

"Think Ford Guildford have a good stock to choose from "

23rd December 2016 | Mr D Thornton

"I purchased my car from Bracknell think Ford, I would much appreciate a response and arrange a time when the gardex could be put on the exterior of my car"

20th December 2016 | Miss S Moore

"Think Ford Guildford were really helpful and I'd recommend them because the experience was positive and I was dealt with respectfully and efficiently."

20th December 2016 | Mr C

"Think Ford Guildford were helpful because they listened to my needs and didn't pressure"

20th December 2016 | Mr M B

"Think Ford Guildford were great because they dealt with my visit in a helpful and professional manner"

17th December 2016 | Mr D Jones

"I would not recommend Think Ford Guildford because, I went to ford 12 months ago and now just getting a survey through, over priced"

14th December 2016 | Mr L Alden

"My experience at Think Ford Guildford was memorable because of the excellent service "

13th December 2016 | Mr S Higgins

"I had a great experience at Think Ford Guildford because they treated me fairly and were helpful "

22nd November 2016 | Mrs P Finch

"My experience at Think Ford Guildford could have been better because i was asked to come back an hour later err I live in Wales!! This is my girlfriends local dealership and on that terrible customer service I decided I wouldn't come back to spend my money there two days ago I placed my order for a new mustang with days ford of Swansea who were courteous and knowledgeable. Think ford of Guildford made me feel like I was unwelcome on the premises despite a test drive and enthusiasm from myself I couldn't believe the subsequent unprofessional attitude to following up on the deal. Retraining on closing a deal required which is just my opinionChris Luddington "

17th November 2016 | Mr Luddington

"Sales Manager superb"

17th November 2016 | Mr J Green

"I'd definitely recommend Think Ford Guildford because they were very professional, welcoming and efficient."

17th November 2016 | Mrs S Dempsey

"I'd suggest Think Ford Guildford to a friend because they very friendly and helpful"

14th November 2016 | Mr R Noble

"Think Ford Guildford were great because they were very professional, knowledgeable and friendly."

14th November 2016 | Mr A H

"Think Ford Guildford staff were good because they were "

14th November 2016 | Mr M Richardson

"I would not recommend Think Ford Guildford because Although they were helpful during the sale after sales needs looking into. "

14th November 2016 | Mr L Yates

"n/a"

27th September 2016 | Miss T

"I'd suggest Think Ford Guildford to a friend because they are friendly , easy to deal with and not too pushy"

13th September 2016 | Mr T G

"I would not recommend Think Ford Guildford because of the reasons I have put above. Also I was passed on to another salesman who quoted me £8400 for my car trade- in but when he discovered that my new car would have to be made in the factory and there would be a 10-12 week delay my old car value went down to £8000 When I asked why his inability to provide the car that I wanted instantly was costing me £400, he too was a bit shirty. Not great customer service all round"

6th September 2016 | Mrs A Waring

"I'd recommend Think Ford Guildford because they've always been very friendly & helpful & are not pushy."

5th September 2016 | Mrs V Renney

"actually contact the customer with a enquiry "

5th September 2016 | Mr D Britten

"My experience at Think Ford Guildford could have been better because cheaper to buy car without using scrappage system "

24th August 2016 | Mr A Rouse

"The staff at Think Ford Guildford were good because they were engaging and helpful. I also believe they worked out the best deal they could."

24th August 2016 | Mr S Newman

"I would not recommend Think Ford Guildford because I had my worst ever car sales experience here"

17th August 2016 | Mr E

Think Ford Guildford

Think Ford Guildford
ford

At Think Ford, we believe that buying a car should be convenient and simple, with the process proving both efficient and affordable. As a representative of the UK's most popular car brand of the past 30 years, we aim to deliver service that is professional and customer focused, and which is responsive to your every demand.

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75 of Think Ford Guildford customers who bought a vehicle would recommend them to a friend