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100 reviews of Think Ford Guildford

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Think Ford Guildford

79

Overall satisfaction

78

Would recommend

"I would not recommend Think Ford Guildford because loyalty does not seem to exist there anymore,i have brought at least 10 cars from ford and this experience we have had this time is just so un professional.The new manager needs to look at loyal customers !!!"

12th July 2018 | Mr Stephen Prince

"I was happy with the service at Think Ford Guildford because it was hassle free."

11th July 2018 | Mr Keith Doherty

"My experience at Think Ford Guildford was memorable because the staff in particular Sam Grinham cared about the customer. Although I did not purchase on this occasion, he was extremely helpful & understanding. If a similar vehicle is available for sale in the future, I will not hesitate in dealing with the business. Faultless."

9th July 2018 | Mr Neil Griffiths

"they took ages to get back to me and when they did still hadn’t arranged a test drive "

9th July 2018 | Mrs Wendy Portwaine

"My experience at Think Ford Guildford was cracking because ,sales man Ryan very helpful good test drive ,in the Focus RS ,my favourite car .WHAT A CAR ,what a job Ford have done thank you."

5th July 2018 | Mr Danny Froud

"I'd recommend Think Ford Guildford to a friend because a good product"

29th June 2018 | Mr Keith Doherty

"I had a really good experience. The salesperson, Ryan, was very professional and very friendly. "

27th June 2018 | Mr James Farrell

"I'd recommend Think Ford Guildford to anyone because Ross at the Guildford centre is the best possible salesperson. He is professional and has very good 'people' skills. I completely trust him. When I or my wife return in the future we will always return to Ross."

21st June 2018 | Mr John Burls

"My experience at Think Ford Guildford was cracking because everyone was very helpful"

20th June 2018 | Mr Andrew Sargeant

"The staff at Think Ford Guildford were good because are very welcoming and the salesman Ross was very informative about the RS I was test driving..Unfortunately there were no RS’s in the system for me to buy."

13th June 2018 | Mr John Rice

"Think Ford Guildford were great because they answered all of my questions"

4th June 2018 | Mrs Anita Parkin

"My experience at Think Ford Guildford could have been better because the sales person didn’t explain the finance properly so when we came to collect the car we were put in a a situation that we didn’t want to be in and it was very embarrassing I have had to further contact no documents or confirmation since the sale "

29th May 2018 | Mrs D

"I would not recommend Think Ford Guildford as I asked for the vehicle was valeted fully when I asked where the mats out of the vehicle were I was told they did not come with mats but I could purchase some at a reduced rate not likely as they came as standard with the wild track the biggest problem for me was the lack of effort put in and if I had not traveled 4 hour to get their I would not of purchased the vehicle "

24th May 2018 | Mr Dean Edwards

"The sales team are very helpful and there is a good selection of cars available. "

24th May 2018 | Mr S

"I've never bought a new car before and I love it.. I was welcomed in the show room and offered me a coffee. "

23rd May 2018 | Miss Clare Chandler

"I would not recommend Think Ford Guildford because it is now three weeks since i purchased the vehicle and despite several reminders the dealership has not sent me the service booklet. this is totally un satisfactory and they need to resolve asap"

18th May 2018 | Ms Arlene Adams

"My experience at Think Ford Guildford could have been better because they don't bother to ring back as a customer its not my place to chase up"

16th May 2018 | Mr Gary Kirkham

"I'd definitely recommend Think Ford Guildford to friends and family because everything was explained to me clearly, every member of staff was lovely and kept in contact through every step of financing the vehicle. Big shout to Gareth who helped me through every step! "

15th May 2018 | Miss Amy Dawes

"I'd endorse Think Ford Guildford because my experience in dealing with them has been first class"

15th May 2018 | Mr Gary Skidmore

"My experience at Think Ford Guildford could have been better because the sales guy was kind and happy but I arrived at 4:30 to collect my car I didn’t get seen until 5:30pm and then I didn’t leave until 7pm when they showed me the car it clean outside but the leather inside was dirty and a light was on the dash, once I looked over the car properly when i got home where they was meant to fix the scratches and dents on the back of the car they didn’t do all of them and now ove got to take the cat back in for the work to be done as there’s overspray on the body work with dents and scratches witch they was meant to do also they said its been serviced but the handbrake is weak and the ac is making loud noise and also the car has a lot of rattles when driving, im happy that they are going to do the work but i wish they didn’t try to rush the car to me as i said to them im in no rush and i want everything done, no ive got to wait a month for the car to be fixed and I should never of had these problems "

12th May 2018 | Mr Ryan Denyer

"Unprofessional -Never on time -Poorly handled documentation -Not friendly"

11th May 2018 | Mr Joseph Garwood

"I would not recommend Think Ford Guildford because the aftercare I received was disgraceful. I emailed them with concerns around the way I was treated they called me back and said they would be back in contact with me and they have not contacted me. So I will be emailing them again. It is a real shame as the salesman who dealt with me when I was buying the car was very helpful "

8th May 2018 | Mrs Brenda Smith

"I would recommend Think Ford Guildford to friends and family because very friendly polite and let me take my time on looking around the car "

1st May 2018 | Mr Simon Johnson

"I was pleased with Think Ford Guildford and would recommend them because it was an excellent buying experience. Very satisfied"

1st May 2018 | Mr Martin Smith

"I'd recommend Think Ford Guildford to anyone be cause they seem to be honest dealers, and they are good motors."

23rd April 2018 | Mr Raymond Walkden

"My experience at Think Ford Guildford could have been better because some of the information regarding alternative options wasn't the clearest by email. The quotations which were given were massively over priced compared to your website offers and other dealers. No doubt I could have tried negotiating a better price, but I shouldn't need to do so if you just offer a realistic one to start with. "

23rd April 2018 | Mr Karl Elliott

"My experience at Think Ford Guildford could have been better because I was not offered a second hand car that I asked for! Will not go back!"

19th April 2018 | Miss Sarah MacEnzie Russell

"The staff at Think Ford Guildford were good because good service."

19th April 2018 | Mr Martin Thorpe

"I would not recommend Think Ford Guildford because I had very little dealings with them."

19th April 2018 | Mr Peter Hopkins

"Think Ford Guildford were great because nothing to add."

19th April 2018 | Miss Daniela Rodiguez

"I'd recommend Think Ford Guildford because friendly staff and good customer service."

17th April 2018 | Mrs Tina Harmes

"I would not recommend Think Ford Guildford because Their response was very slow! I could not even hear the video! I know what it looks like already - tell me something I don't know and get a real camera man! I've hadc nothing but bad experiences with Ford - including Salisbury! You guys need help - seriously!"

16th April 2018 | Mr Adrian Forbes

"My experience at Think Ford Guildford was memorable because My salesman Kim was very honest and very helpful. He was very patient with me and answered every question I put to him"

16th April 2018 | Mrs Hazel Williams

"I would recommend Think Ford Guildford to friends and family because the overall experience and choice was very good"

13th April 2018 | Mr Simon Rapley

"Overall the experience was positive and Think Ford Guildford were accommodating and swift. However 2 things to improve on: 1) During the test drive the sales person immediately turn on the radio without consulting me. I turned it down and said I want to listen to the car (for road noise etc) I was ignored and he turned it up again. I turned it down and repeated myself at which point he took note. I felt this was very disrespectful and that there was something to hide. 2) The SatNav SD card that was also missing (not a problem) and was told that a new one would be ordered and posted, however I had to chase up twice via email before receiving a response and confirmation that it is now in the post. (Unfortunately he car has developed a problem whereby the engine cooling fan stays on all the time, however as Think Ford are over a 100 miles away from me I shall take it into my local dealer for an inspection). "

12th April 2018 | Mr Alan Sterrey

"I'd recommend Think Ford Guildford because everyone was friendly and helpful"

11th April 2018 | Mrs H

"Think Ford Guildford were helpful because it was made so easy for me"

11th April 2018 | Mr Luke Garmey

"Completely happy with the overall experience, will be buying again hopefully in the future."

5th April 2018 | Mr Neil Hodgson

"Not happy with sales person "

26th March 2018 | Mr B Dogan

"My experience at Think Ford Guildford was memorable because they had time to give us when we called in unannounced and were offered a drive within ten minutes."

26th March 2018 | Mr David F

"The experience at Think Ford Guildford was fantastic because they go out of their way to sort you out."

25th March 2018 | Mr Barry Jutsum

"The experience at Think Ford Guildford was great because it was made very simple for me. "

25th March 2018 | Mrs Ruth Dare

"I had a great experience at Think Ford Guildford because Because they answered all my questions "

18th March 2018 | Mr June Godwin

"I'd definitely recommend Think Ford Guildford to friends and family because of their proactive response."

18th March 2018 | Mr H

"I'd recommend Think Ford Guildford to a friend because Buying my new car was done very nicely, staff were great, very helpfull , would recommend every time."

15th March 2018 | Mrs Marian Lewis

"The experience at Think Ford Guildford was great because it was made easy and stress free "

14th March 2018 | Mr Richard Hill

"My experience at Think Ford Guildford was memorable because I got the car that I wanted and the service was great and I got my last car from them "

12th March 2018 | Mr Richard Haldane

"Think Ford Guildford staff were good because they are kind ,helpful and friendly."

10th March 2018 | Mrs Josefina Demery

"My experience at Think Ford Guildford was positive because apart from some items missing from the boot, i.e. puncture repair kit and parcel shelf when I collected the car, and they had to be replaced later, everything else was in order."

9th March 2018 | Mr Frederick Smith

"I'd recommend Think Ford Guildford because they sold me a former mobility vehicle at the right price and I received good service. "

8th March 2018 | Mr Robert Bailey

"My experience at Think Ford Guildford was positive because the sales guy Ross was extremely good at his job, explaining everything very clearly & showing (a non car knowing person ) a lot of patience when faced with silly, never ending questions. I ended up with a favourable deal after several hours of kugas being sold by the other branches and absolutely love my new Kuga. Thankyou Ross. "

8th March 2018 | Mrs Jayne Newton

"My experience at Think Ford Guildford was memorable because they were professional and friendly regarding our purchase requirements."

7th March 2018 | Mr MacAry

"I'd definitely recommend Think Ford Guildford to friends and family because if they are looking for a ford, that's the place to get one!! "

6th March 2018 | Mrs Marion Kemp

"Think Ford Guildford were fantastic because they just were"

5th March 2018 | Mr M

"I would recommend Think Ford Guildford to friends and family because of a warm, friendly and helpful service"

5th March 2018 | Mrs Carole Drinkwater

"Think Ford Guildford staff were good because they didn't pressurize "

5th March 2018 | Mrs Deborah Daoud

"Think Ford Guildford were helpful because they didn't try to push me into a purchase that didn't suit me They accepted that I knew what I wanted for my own particular set of circumstances and reasons"

5th March 2018 | Mr M

"Although car dealerships attract a fair amount of criticism - often rightly - Think Ford in Guildford were thoroughly professional to deal with and provided exemplary service, which made buying a vehicle from them considerably less painful than it can be. "

5th March 2018 | Mr Dominic Perry

"My experience at Think Ford Guildford was cracking because from the first contact to the handover and beyond the sales executive Kim Joseph and the manager were absolutely brilliant at helping us."

5th March 2018 | Mr Sam Shohet

"My experience at Think Ford Guildford could have been better because I was promised several things and they did not happen. I feel this was unprofessional and lazy."

20th February 2018 | Mr Luca Bertolone

"My experience at Think Ford Guildford could have been better because although your products are good, failure by you to accept a lower price was the only reason I didn't buy it."

16th February 2018 | Mr Michael Wells

"Had a great service from Ryan. Didn't work out but did't just get kicked out the door when we were done"

14th February 2018 | Mr Harry Booker

"The experience at Think Ford Guildford was good because the salesman was great!"

14th February 2018 | Mr Chris Hone

"Think Ford Guildford were helpful because very friendly and helpful staff. They went that extra mile for me ."

8th February 2018 | Mrs Janice Kinge

"I would not recommend Think Ford Guildford because they were good at showing me the car and demonstrating it to me but did not follow it up so they lost it "

8th February 2018 | Mr Christopher Glover

"I'd recommend Think Ford Guildford because the staff were very friendly even though the information that had on the new model was limited due to it being very new., they were very accommodating with regard to deals offered and "

7th February 2018 | Mr T

"I'd endorse Think Ford Guildford because the sales team really know their stuff. Very welcoming and informative. "

7th February 2018 | Mr R

"The experience at Think Ford Guildford was good because they really knew what they were talking about and gave me some really good advice! I will definitely be going back to look at a Fiesta again!"

7th February 2018 | Miss Joanna Avis

"My experience at Think Ford Was great until I had to deal with the sales controller Gary he was rude, judgemental and arguementitive. Then man has no inter personal skills and would never buy from this garage as long as this man is here I’m sure that I’m not the only one that has had problems from this man. Please think ford look at your staff. "

5th February 2018 | Mr Matthew Westwood

"Think Ford Guildford staff were good because geting the car the way i like it"

31st January 2018 | Mr Christopher James

"I had a great experience at Think Ford Guildford because Ross was really good "

27th January 2018 | Mr A

"My experience at Think Ford Guildford was positive because the person I was dealing with was very quick in getting information for me and few things he didnt know, he got back to me within an hour"

26th January 2018 | Mr Singh

"My experience at Think Ford Guildford was positive because the representative was very helpful and not pushy but kept in Contact if he could be of assistance."

26th January 2018 | Mr M

"I'd recommend Think Ford Guildford because my enquiries were dealt with professionally and without pressure. "

25th January 2018 | Mr J

"Great selection of used fords. Fabulous service and deals."

17th January 2018 | Dr Julian Murphy

"I would recommend Think Ford Guildford to friends and family because nothing to add."

16th January 2018 | Mr Neshan Joneja

"Think Ford Guildford were great because They were helpful honest and caring."

12th January 2018 | Mrs Lesley M

"My experience at Think Ford Guildford was cracking because the staff were helpful and followed up with a video message and email which allowed me to feel confident in looking at cars with friendly staff."

12th January 2018 | Miss Chloe A

"My experience at Think Ford Guildford could have been better because let me do it in my own time"

5th January 2018 | Mr Alan Peto

"I'd endorse Think Ford Guildford because the service I received from Martin was excellent."

29th December 2017 | Miss Annie Griffiths

"I had a great experience at Think Ford Guildford because they do not use pressure on you to buy, they offer first class advice"

28th December 2017 | Mr Barry Jutsum

"My experience at Think Ford Guildford could have been better because whilst the salesman was excellent, the location of the site was in a very busy part of Guildford and on site parking and displaying of the vehicles for sale was far too congested to have a sensible look around compared to other garages I have visited over the many years. The Ford dealership at Wokingham is a good example but they did not have the car I was looking for."

21st December 2017 | Mr Graham Garner

"I'd suggest Think Ford Guildford to a friend because they sell fords. "

30th November 2017 | Mr S

"I'd definitely recommend Think Ford Guildford because Sam and Gary went out of their way to give me the best deal for me not for ford "

21st November 2017 | Mr Michael Hack

"My experience at Think Ford Guildford was cracking because it was a whole lot more friendly than the Audi dealership."

13th November 2017 | Mrs Cyndie Gould

"I'd definitely recommend Think Ford Guildford because their service was professional, personal and attentive. They discussed and offered a realistic p/e price for my car - just a pity the 1.5 engine’d variety wasn’t available and O was being professionally but strongly encouraged to buy the 1litre"

9th November 2017 | Mr Les Morrison

"Adam Hayne was a delight to speak to and deal with, he made me some amazing offers and continues to keep in contact even after purchasing my vehicle. This is the best customer service I have ever received and will be recommending him and his dealership to everyone I meet! "

3rd November 2017 | Mrs G

"I would not recommend Think Ford Guildford because after explaining the poor experience and disinterest I received at the Farnborough showroom I thought we could turn things around. The sales member of staff, a lady but can't recall her name was lovely. However she did not seem to match up what we were looking for within our monthly pcp budget of £300. After explaining what cars we had already test drove, what we were looking For, and our budget she took us out in a top spec vehicle which when after an hour of being there was completely unaffordable at over £400pm. It seemed a completely wasted exercise. She should have shown us a spec that was within our budget as we didn't have any great demands. I'm happy for you to publish this but note my title is Miss. Clearly again, someone has failed to listen or assume this info."

12th October 2017 | Mrs B

"The experience at Think Ford Guildford was satisfactory because they took the enquiry seriously and helped where possible unfortunately the deal was too rigid and couldn't get on common ground to be fair not think fords fault ford are too rigid with this model"

11th October 2017 | Mr Graham Emerson

"I would not recommend Think Ford Guildford because I think you need to change the culture of the business. I left feeling like I was dealing with a bunch of unprofessional kids who dont care one iota about the customers who turn up will to pay 10's of thousands of pounds. I ended up buying my car from Trust Ford Alperton as they were professional and upfront and seemed to care about the customer as you would expect from a professional outfit "

11th October 2017 | Mr Nick Smith

"The experience at Think Ford Guildford was great because the salesman was very nice and polite,he didn't make us feel pressured into buying, and he didn't bombared us with phone calls after our visit, unlike other dealers."

2nd October 2017 | Mrs G

"I'd recommend Think Ford Guildford because they provide a convenient service"

2nd October 2017 | Mr Steve Godber

"I would recommend Think Ford Guildford to friends and family because a very helpful dealership"

2nd October 2017 | Mr Nadeem Zaffar

"Think Ford Guildford were great because the salesman was friendly, and sent me a video off car which was great"

19th September 2017 | Mr Matthew Sharp

"Think Ford Guildford staff were good because Kim was very informative on finance options available and also the vechiles we where interested in"

19th September 2017 | Mrs Beryl Bull

"I'd recommend Think Ford Guildford because the salesman was fantastic, not pushy in any way, answered all our questions. All round lovely experience "

13th September 2017 | Miss Amanda Norman

"I'd definitely recommend Think Ford Guildford because Simon handled my enquiry perfectly and when I told him I decided against the purchase offered sound advice "

13th September 2017 | Mr Richard Pearce

"I would not recommend Think Ford Guildford because you have an arrogant sales manager with the social skills of Kevin & Perry & sales people who can't manage not to double book customers or manage their time appropriately. 1 out of 3 employees being professional, courteous & helpful is not a good statistic. I will let Motorbility know about my poor experience too."

3rd September 2017 | Miss W

"My experience at Think Ford Guildford was positive because I received friendly helpful advice and test drive. Unfortunately the car I was looking for was not available. Although I was subsequently contacted to say one had come in, it was unfortunately too late as I had purchased from another dealer in Walsall"

26th August 2017 | Mr Michael Bell

"I'd definitely recommend Think Ford Guildford to friends and family because Gareth was very helpful "

25th August 2017 | Mr Ian Cameron

Think Ford Guildford

Think Ford Guildford
ford

At Think Ford, we believe that buying a car should be convenient and simple, with the process proving both efficient and affordable. As a representative of the UK's most popular car brand of the past 30 years, we aim to deliver service that is professional and customer focused, and which is responsive to your every demand.

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78 of Think Ford Guildford customers who bought a vehicle would recommend them to a friend