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These reviews were collected by JudgeService.com, an independant car dealer review website.
"My son purchased a car from used direct in August and so far it has been back in the workshop 3 times as they seem unable to rectify the fault Charles Hurst sales staff in used direct boucher road are all sweetness and light when trying to make a sale but seem unable to take ownership when something goes wrong with the vehicle They did agree to change the car for another one however they have refused to refund the £1800 deposit against the new car elffectively meaning that my son has lost his £1800 We have gone back to the showroom numerous times and asked to speak to a manager but he wasnt available we were promised a call back but surprise surprise this never happened I have now had to escalate the matter to the finance company I will never deal with them again and definately wouldnt recommend them as my 20 year old son is now without a car and £1800 out of pocket and still has to make his payments each month for a car not fit for purpose"
"Extremely professional sales person, with good personality - not pushy and knew his stuff. A real pleasure to deal with"
"I'd recommend Usedirect Belfast to anyone because of their friendly service."
"The experience at Usedirect Belfast was great because it seems too have a wide range of vehicles."
"Usedirect Belfast were really helpful and I'd recommend them because sales person was very present and personable to deal with. Was open and honest with questions I had"
"My experience at Usedirect Belfast could have been better because . Before sales service was excellent with the salesman Chris being both competent friendly and a pleasure to deal with. The problem in my case is with their after sales. There are two small issues outstanding which three weeks after purchase I am still waiting to be resolved. The main problem is lack of communication. After numerous phone calls with promises of call backs which never happen these small issues have become increasingly frustrating.I eventually tried to contact Ricky Ayre (Franchise sales manager)by phone on three separate occasions over a period of three days, on each occasion he wasn't available and I was promised a call back. No call back was forthcoming. If this is typical of their after sales I symathise with anyone who has a major issue after purchase. Unless they can redeem themselves this is not a company I would be recommending or dealing with again."
"Usedirect Belfast were helpful because the saleperson -Niall - was very professional, friendly, courteous and knowledgable and made the whole process very easy. I would highly recommend dealing with him in the future "
"My experience at Usedirect Belfast was positive because. Was dealt with very efficiently and professionally. "
"My experience at Usedirect Belfast was positive because Jason French was very professional and friendly. He made my experience hassle free. I decided on the car early afternoon and the car was ready for collection that day. I just handed over my part exchange vehicle and drove away in my new Abarth !"
"chris at used direct was very helpful, informative and friendly. Took the car for a test drive on Thursday evening and picked it up on Friday afternoon. Superb service"
"I'd endorse Usedirect Belfast because they were very friendly and professional "
"The experience at Usedirect Belfast was great because they have a top range of cars, all in great condition and the sales team know exactly how to help"
"My experience at Usedirect Belfast was positive because the salesperson Peter Taylor was most helpful and courteous "
"The experience at Usedirect Belfast was great because everything was very professional and customer focused. Staff worked hard to help and tryed everything they can to help "
"The staff at Usedirect Belfast were good because first class, professional and friendly with no pressure. 12 out of 10!!!!!!"
"The experience at Usedirect Belfast was fantastic because they worked with the customer and advised rather than other dealerships who would rather just have the sale than customer satisfaction."
"Usedirect Belfast were helpful because I think Charles Hurst group are very helpful with buying a car.I bought my last car from them and both times they delivered the vehicle straight to my door.Excellent customer service."
"The experience at Usedirect Belfast was fantastic because I bought a car I dreamed about.The colour and type have been excellent chosen by the dealer.Positive attitude,sharing experience and awareness of financial circumstances of the sales man created a nice flow of transaction and delivery.Thank you to all engaged in happy end for both sides!"
"My experience at Usedirect Belfast was positive because I'm owner by dream car "
"I'd recommend Usedirect Belfast to a friend because I genuinely do think that they try very hard to get the right car for you."
"Usedirect Belfast were really helpful and I'd recommend them because the dealer (kirk madden) presented himself well and made me feel at home...he did a great job on helping me pick my car and I couldn't thank him enough..very satisfied with his kindness and manners "
"Usedirect Belfast were great because had a friendly atmosphere and did all they could to help us with the deal"
"My experience at Usedirect Belfast was memorable because all of my requirements were dealt with in a professional and friendly manner. "
"Usedirect Belfast staff were good because It is fast,pleasant and professional service"
"A big thank you to Peter Taylor for making this an easy and pleasant experience. Highly recommended. "
"The staff at Usedirect Belfast were good because they were knowledgeable and friendly. It was clear from the start they were keen to find me a car that would suit my needs and my wallet. I will 100% be considering Usedirect for future purchases."
"Usedirect Belfast were great because customer serice was excellent."
"I'd recommend Usedirect Belfast to anyone because of the professionalism and friendliness of the staff"
"The experience at Usedirect Belfast was fantastic because it was quick and easy to choose a vehicle from their selection which is a wide range "
"Usedirect Belfast were fantastic because They Do Their Best To Get You The Best Deal On The Car You Are Looking For. "
"My experience at Usedirect Belfast could have been better if they had informed their colleagues that the car was being test drove with the intent to purchase"
"I'd recommend Usedirect Belfast because they make it easy to buy a car"
"I'd suggest Usedirect Belfast to a friend because there very helpful and professional. I'd definitely use them again "
"My experience at Usedirect Belfast was positive because as a first time buyer I was dealt with simply and efficiently after saying what I was looking for, it was found and I love it. Great car and it's assuring to have come from a reputable dealership "
"I'd recommend Usedirect Belfast because friendly open and surprisingly open and honest sales staff"
"Usedirect Belfast were fantastic because of the selection of vehicles and how helpful and friendly the sales team are. Greeted upon arrival and was well looked after from start to finish. Very happy with the service i recieved and will be using useddirect in the future."
"I would not recommend Usedirect Belfast because Because The After sales Has Been Shockingly Bad. Extremely disappointed."
"Usedirect Belfast staff were good because the salesman/manager Kevin had the faulty battery replaced the day after purchase with no problem."
"Very good and friendly sales people"
"Usedirect Belfast were helpful because Mark McMullan is great at his job, everything was completed within the timescales set. First class"
"I'd recommend Usedirect Belfast because there was a wide variety of cars and we received a high standard of service from Peter Taylor from start to finish. "
"My experience at Usedirect Belfast could have been better because there was little attention to detail, a major push of add on sales items, no choice of alternative hp options, car was not valeted, missing items from car, poor attendance at arranged time"
"I'd definitely recommend Usedirect Belfast to friends and family because they provide a no hassle experience and have exceptional customer service."
"I'd recommend Usedirect Belfast to anyone because this was the third vehicle I have purchased from Charles Hurst and in particular from Mark McMullan and we have always been very happy with the service provided."
"My experience at Usedirect Belfast could have been better because I received extremely poor aftersales services. Very unhappy."
"I'd recommend Usedirect Belfast to a friend because friendly and helpful staff"
"Usedirect Belfast were great because gave me what I wanted in one stop shop"
"I'd recommend Usedirect Belfast because Gareth way a pleasure to deal with very attentive to what I wanted in a car and went out of his way to deliver. Gareth was professional and made me very comfortable and reassured that I was getting the best possibkevcar for my budget. At one point I was starting to panic buy and he could have sold me something quickly but made sure I was getting what was right for me long term."
"Usedirect Belfast were great because the salesperson dealing with us actually took time to inform us of all the details relating to the vehicle we were interested in purchasing, not every policy that can go with the vehicle, which has been a common factor in our recent search for a vehicle. "
"My experience at Usedirect Belfast was positive because as a first time buyer they were really helpful and I understood everything.."
"My experience at Usedirect Belfast could have been better because their after care service is horrific.Once car sold not interested.Had a number of complaints which were not handled correctly.Had to chase them on numerous issues."
"Usedirect Belfast were great because they were very helpful and well informed"
"Exceptional customer service!!! A+!!!"
"Good selection of cars, although i would of liked a chance to bring the Audi Q5 back to be valeted at a suitable time soon after purchase or an allowance financially to get it prof valeted as it is grubby. Also we have spotted a very small crack on windscreen of which was not noticed on test drive, disappointing and would like a resolution. Kenny and Anne Marie."
"I was pleased with Usedirect Belfast and would recommend them because I received a very satisfactory service."
"My experience at Usedirect Belfast was positive because Niall the sales rep, was extremely helpful, friendly and not too pushy. First class!"
"I dealt with Niall from my enquiry call to the handing over of the keys, he was brilliant."
"My experience at Usedirect Belfast was memorable because The service advisor was extremely helpful and fully explained my options and what i would be getting for my money. Highly knowledgeable and pleasant to deal with!! As I recall his name was Peter? Completely satisfied my need for information and made it an all round pleasurable experience. The personalised video to confirm the meeting was a nice touch"
"Usedirect Belfast were great because Darren was more than helpful and listened to our requirements and gave us great honest advice. "
"I had a great experience at Usedirect Belfast because. Mark McMullen was very helpful and I got the car I wanted. "
"I'd recommend Usedirect Belfast to anyone because overall I love the car I purchased. However I only had it 2 days when I got a puncture as the tyres weren't great, and I had to spend €500 on a new set. Also there no information book came with the car, must have been lost."
"I was pleased with Usedirect Belfast and would recommend them because salesman fulfilled all his promises."
"I'd definitely recommend Usedirect Belfast to friends and family because the sales man (Pete Taylor) was more interested in my needs than Charles Hurst's and their was no pressure at all. Awesome experience."
"I was pleased with Usedirect Belfast and would recommend them because the salespersons are very helpful when purchasing a new vehicle "
"Usedirect Belfast were great because Andrew was very helpful and good to deal with "
"I'd recommend Usedirect Belfast because the staff are helpful and work with their customers to get the right car and finance for them. Darren was a great help from start to finish and happy to let us test drive a few vehicles to get the right one. Overall I was very pleased with the service. All of there after sales options were explained thoroughly and there was no pressure to pick any of them. A great sales experience which I would recommend."
"Usedirect Belfast were great because the selection and quality of cars is excellent and the staff member we dealt with, Niall O'Dowd, was warm, friendly, knowledgeable and genuine. We had an excellent sales experience and would definitely recommend to everyone. "
"The experience at Usedirect Belfast was fantastic because the sales man Alan was able to find me a car I want within seconds! "
"Usedirect Belfast were great because sales person very helpfull and explained everything in detail, very pleasant and helpfull a i was made very welcome"
"I'd endorse Usedirect Belfast they were extremely helpful and I got a brilliant deal on my new car "
"Usedirect Belfast were really helpful and I'd recommend them because the sales man Nial was 100% and had lots of time for us. I would highly reccomend him"
"I'd suggest Usedirect Belfast to a friend because the sales person was excellent."
"Usedirect Belfast were really helpful and I'd recommend them because I was satisfied with the vechile and the service I experienced"
"I'd suggest Usedirect Belfast to a friend because apart from a bit of a hiccup, I had a good experience."
"I would recommend Usedirect Belfast to friends and family because Mark McMullan was very nice and told all the finance.and very friendly as well. "
"I would not recommend Usedirect Belfast because i habe faults with the car which still have not been fixed for 2 weeka now and no phone call to say when plus no reply to any emails i have sent to sales person and their manager."
"I'd recommend Usedirect Belfast because their customer service is outstanding. Niall was brilliant from start to finish "
"I'd recommend Usedirect Belfast to anyone because of prompt reply and further information re due in cars"
"I would 100% recommend Usedirect Belfast to everyone because of the level of service I received from the minute I was approached by a member of staff. From guidance to selecting the right car, right through to explaining the finance in understandable terms and how the staff went above and beyond to ensure all my needs were met. Usedirect have defiantly got themselves a very happy and life long customer. Thanks again!"
"I'd endorse Usedirect Belfast because very professional, quick, simple and knowledgeable - the advisor I has was just tremendous - my deal was done within the hour and i left with the jeep the same day. Thank you :)"
"Usedirect Belfast were great because there are a large range of vehicles to browse. The sales people are friendly and knowledgeable"
"I had a great experience at Usedirect Belfast because Darren McGee was really helpful and did what he said he would. Was impressed with the personalised video of the car but have decided to keep existing car until I return to work following maternity leave. At this time I will then get back in contact."
"The experience at Usedirect Belfast was great because they came across professional and friendly. The personal video of the car your enquiring about is a nice touch. I would have no problem in recommending these guys to my friends and family. "
"My experience at Usedirect Belfast could have been better because i am still waiting for a callback from the sales person with whom i spoke to about 4 weeks ago i rang them back a ciuple of days after visiting the showroom only to be told i would get a call back.....still waiting i have previously purchased about 10 cars from them and feel completely let down this time very poor service"
"Usedirect Belfast were great because johnny looked after me from yhe minute I walked onto the forecourt"
"I'd suggest Usedirect Belfast to a friend because i found the sales person very helpfull they were very professional in all areas found the whole experiance very good."
"The salesperson sent a video of a car to me before I went to see it, very helpful as I had 1 and a half hours to travel to see it."
"Usedirect Belfast were fantastic because...there level of service was great! I can't thank them enough for helping me with my purchase! I went only to look at what my options would be when getting a new car. I left with a car i thought would be way out of my price range but they made it so simple! I am so pleased with my purchase and i can't stop looking at my car! everything was explained in great detail, my car was spotless when i collected, everything was just so easy! i walked into the show room only going to look for a possible new car and left knowing i was collecting my new car days later! just so easy! can't recommend Pete enough! "
"Good service and easy to use."
"The experience at Usedirect Belfast was fantastic because Pete Taylor made it so he very helpful knowledgeable and a pleasure to deal with "
"The experience at Usedirect Belfast was fantastic because It was prompt, friendly, informative and hassle free. I saw the car I wanted on Tuesday and Mark & the team had it ready for me Thursday evening! Very impressed!!!"
"I was happy with the service at Usedirect Belfast because the process was very smooth and Kirk was great to deal with. "
"My experience at Usedirect Belfast was positive because everything went smooth and no crap,eficcient and complete. "
"My experience at Usedirect Belfast could have been better because i ask to contact after 6pm got calls in the morning while at work and couldn't answer then got a cheeky email could i ring if still wanted to test drive the car "
"I'd endorse Usedirect Belfast because Good customer service and never felt under any pressure at any time during sales chat"
"Usedirect Belfast were fantastic because they made the transfer of old to new very simple and everything was done when they said it would be wirhout delay."
"Usedirect Belfast were really helpful and I'd recommend them because the process was made very easy with the help with the sales man Chris. However I have to say I was extremely unhappy with the condition the vehicle was in after pick up, window wiper blades were in terrible condition, no Manuel with car, no spare tyre/inflation kit with the car all resulting in me having to make a journey back to Belfast to hopefully get it put right, and then today the plastic on the back of drivers seat has just fallen off after going over a bump. Considering the value of the car I really didn't expect to encounter these problems so soon after purchase "
"The staff at Usedirect Belfast were good because any question i asked was answered directly and without waffle, a trade in was offered as was an immediate test drive. Excellent service all round - apart from the coffee machine which only gave me a half cup :-)"
"I'd recommend Usedirect Belfast because they treated me like a real person and I felt they listened to what I wanted to buy rather than what they wanted to sell me I could not fault the sales person who was a Mr Jason Haddock he was very professional and knowledgeable about his job so a big thank you to Jason and all at Usedirect."
"The experience at Usedirect Belfast was fantastic because they offer a good range of vechicles at competitive prices"