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These reviews were collected by JudgeService.com, an independant car dealer review website.
"I'd recommend Usedirect Dundonald because they provide a great no nonsense service."
"I'd definitely recommend Usedirect Dundonald to friends and family because they helped me every step of the way I didn't feel pressurised into buying an they letc me look at the car on my own and didn't bother me"
"They were easy enough to deal with, but had to continually address an issue as it seemed to be pushed to the side in the hopes that I would leave it. When the issue was sorted a really poor job was done, then when I was there for the handover I was left waiting for quite a while before.finally getting seen too. As this was my first car purchase it was very off putting."
"The experience at Usedirect Dundonald was good because Jonny (sales rep) went out of his way to make sure I was looked after and that I got to see the cars which best suited what I was after. "
"My experience at Usedirect Dundonald was positive because it was a friendly informative and professional transaction."
"Usedirect Dundonald were fantastic because their service was great!"
"I would not recommend Usedirect Dundonald because the sales manager i was not happy with he was rude almost got in to a argument over a final check of the car before it was handed over to me,he refused to have the car to have a final health check carried out to my understanding was the norm of Charles Hurst Cars. I would buy a car from Charles Hurst again,just not your Dundonald branch or if the currant sales manager in still in play was shocked by his behaviour. His Customer service skills were really bad. The sales person who sold me the car was a 100% could not fault him in anyway-his name is Connor Allison this man was perfect,but his manager was terrible,it was almost a deal breaker but Connor was Kind and a perfect sales person . "
"I'd definitely recommend Usedirect Dundonald because friendly and knowledgeable staff"
"My experience at Usedirect Dundonald was cracking because no pressure to buy and great staff "
"My experience at Usedirect Dundonald was positive because the salesperson was very friendly "
"I would recommend Usedirect Dundonald to friends and family because salesman very easy to deal with and very helpful. He made the purchase of the vehicle a pleasant experience."
"I'd recommend Usedirect Dundonald to a friend because of their friendly yet professional advice while I looked at and bought the vehicle I had chosen Mrs Anne Abernethy "
"My experience at Usedirect Dundonald could have been better because i was not made to feel as good for taking my finance with a different company, Also i was told my old car finance would be cleared but was billed for both cars the next month. Nearly did not get a handshake before leaving the dealer with new car. Oil light appeared on car as driving home from dealer. "
"The experience at Usedirect Dundonald was great because the salesperson was extremely friendly and engaging...sometimes hard to find!!!"
"I was pleased with Usedirect Dundonald and would recommend them because they are proffesionalstill and they know why they are there for:)"
"I'd definitely recommend Usedirect Dundonald because they were professional, friendly and knowledgeable. Very helpful during the decision making processes and aftercare has been great."
"The experience at Usedirect Dundonald was good because of niall mcgivern the salesperson. He gave us all the attention we required and was able to cater for our payment methods. "
"I had a great experience at Usedirect Dundonald because THEY DONE EVERYTHING TO MY SATISFACTION"
"I'd recommend Usedirect Dundonald to a friend because the selection of cars was fantastic. All nice clean cars suitable for every budget."
"I was happy with the service at Usedirect Dundonald because they were able to help me with my enquiry and were able to offer me the best deal possible they made a lot of effort especially Neill he was very helpful and tried his best to get me a good deal."
"The staff at Usedirect Dundonald were good because within the hour of my interest in the car I had received a personalised video introducing the salesman and the car with an overview explaining the details etc and an invitation to visit the showroom to have a closer look! This has shown me they took the time to make me feel welcome on arrival and that's why I would recommend to anyone interested in buying a car to try here first!"
"My experience at Usedirect Dundonald was very good, I'm very happy with the car, but they could do better."
"I'd definitely recommend Usedirect Dundonald to friends and family because of good selection of cars and excellent customer service."
"I'd recommend Usedirect Dundonald to anyone because they seem to run in an efficient and professional manner. "
"Usedirect Dundonald were fantastic because I found the whole experience of buying a car very pleasant. The main items I remember were the friendliness and knowledge of the sales guy and value for money. I had test driven 3 very similar cars in 2 days and the Dundonald experience far outweighed the others. "
"I would not recommend Usedirect Dundonald because i had an appalling experience. I have since returned twice with problems with the car and it is not even a month old. "
"My experience at Usedirect Dundonald was memorable because of the attention they paid to me."
"I had a great experience at Usedirect Dundonald because all my questions were answered "
"I'd endorse Usedirect Dundonald because the salesman I dealt with this time round was clear courteous and explained all the details"
"I would recommend Usedirest to a friend because the Sales Person was very friendly but not pushy which puts me right off. He also explained everything in detail and all the extra insurance available. ne because "
"The experience at Usedirect Dundonald was fantastic because I.was sent a video of the car beforehand and the salesperson was very helpful. "
"The experience at Usedirect Dundonald was fantastic because - as described above - the interaction with salesman Andy Bingham was first class, through both the video clip he sent, the phone calls he took and the test drive he conducted. Clearly the car price and spec was important in the end decision to purchase but when comparing like with like, the customer experience (largely driven by the sales person) is what can clinch the deal. It did in this case. "
"I was happy with the service at Usedirect Dundonald because they were prompt in replying to my enquiry "
"The experience at Usedirect Dundonald was good because it has given me the Excitement to go out and buy a car that I loved which I also had no problem with the sales man Andy what's so ever, he was excellent what a guy. That's why I recommend my friends to Charles Hurst Dundonald a friendly atmosphere when you walk in.100% guys keep it up."
"I'd endorse Usedirect Dundonald because of the friendly and attentive service that I received."
"The staff at Usedirect Dundonald were good because very helpfull and done his best to get us a good deal"
"Usedirect Dundonald were really helpful and I'd recommend them because Andy was really helpful and worked with us to get a good deal offered "
"I'd recommend Usedirect Dundonald to a friend because Niall who helped me was very knowledgable about the car and totally professional. He could not have done more for me and it was just that the car was ultimatley not what i wanted - would have been very happy to buy from Niall and the dealership."
"I would recommend Usedirect Dundonald to friends and family because they had a great choice of cars. They were very helpful and friendly "
"I'd endorse Usedirect Dundonald because within 15 mins of telephone enquiry I had received an email presentation off the car with an introduction from the sales guy (that's quick!). Receiving this gave me the opportunity to consider if I wished to visit showroom to view car. Really good idea the email full of all the information I required, also sales guy Niall really pleasant,professional and helpful,all in all a good experience."
"The experience at Usedirect Dundonald was good because Andrew Vance was very helpful throughout. Firstly staying late to let us test drive the car and then keeping us informed while the car was away being prepared."
"I was pleased with Usedirect Dundonald and would recommend them because the salesmen were very helpful during all stages of the process. They sent me a personal video preview of the vehicle before I visited. They always asked if we wanted something to drink whilst there.They were flexible when I wanted to change the delivery date. In short, they were very helpful indeed and I had no issues at all."
"Usedirect Dundonald were fantastic because I like the way they conduct business...very good quality cars..well priced! The staff are very professional ..very quick and they keep things simple the car and all paperwork was 100%! Great company to deal with!!"
"My experience at Usedirect Dundonald was memorable because from the minute I enquired, the staff couldn't have been more helpful. I received a personalised video prior to my visit, great finance options and nothing was too much trouble. Will definitely be back in the future "
"Usedirect Dundonald were great because the sales man Andy, was both informative and knowledgeable on both cars I purchased and was very keen to assist while I pondered the selection of vehicle's I was interested in before deciding on those that I actually bought."
"Usedirect Dundonald were helpful because polite and understanding staff and its very handy"
"Usedirect Dundonald were great because I feel that as a customer I am respected"
"Usedirect Dundonald were fantastic because Pleasant staff very helpful."
"I would not recommend Usedirect Dundonald because when i was introduced o the finance rep The salesman disappeared and when I was ready to have the car handed over the salesman was unavailabe I Iwas offered a coffee and was directed to another showroom to wait for the handover. After about half an hour a sent a lady to inform the salesman i was running out of time , the salesman appeared and gve one of his colleages the job of handing over the car and explaining the systems of the car. I feel once you had my signature iwas not important any more . The sales man claimed the car was able to achieve over 60 mpg I am only getting 43 mpg at normal driving speeds not claims he cannot stand over"
"My experience at Usedirect Dundonald could have been better is somebody had returned a call to me in the first place"
"I was pleased with Usedirect Dundonald and would recommend them because - it was actually Boucher Road. Gareth was extremely helpful and very approachable. After hearing a lot of stories about what dealerships are like I have to say Gareth completely went against any bad stories you'll hear. He did everything he could to help and was an excellent representative for Used Direct. I would be recommending him to anyone looking a car in the future. Oustanding."
"Great and knowledgeable sales manager, easy to trade in and pick up/exchange the car! Good prices and service all round."
"I'd recommend Usedirect Dundonald because the salesman I dealt with Andrew Vance was very efficient and professional."
"I'd recommend Usedirect Dundonald to anyone because Colin was a great help and made me aware of everything I was entitled to without being pushy. All other staff very friendly too!"
"The experience at Usedirect Dundonald was fantastic because I'd bought my last car from the same sales man an was satisfied with how i was felt with from choosing past an present vehicles and all aspects of sales an cover being thorough polite an patient "
"The experience at Usedirect Dundonald was great because Good value and gentlemanly treatment by Niall."
"The experience at Usedirect Dundonald was good because I chose the car I wanted got a great trade in price and no sales pitch. Andy was excellent ! "
"Usedirect Dundonald were great because it was a fuss free experience."
"Usedirect Dundonald were really helpful and I'd recommend them because all the staff were helpful & FRIENDLY,sales executive very helpful and overall experience was excellent."
"Usedirect Dundonald were great because they were very friendly guys, happy to help and very knowledgable. I was very happy with my deal"
"This was a smooth stress free experience. The car has been excellent so far, the salesman is a good attribute to Charles Hurst. My only issue is that I think Charles Hurst could have afforded to fill the tank for me to drive away, it was half full."
"My experience at Usedirect Dundonald could have been better because you sold a car that we had an appointment to see on the same day."
"I'd definitely recommend Usedirect Dundonald because friendly and helpful staff. Great choice of cars "
"Usedirect Dundonald staff were good because it was a very professional service and I would not hesitate dealing with them again."
"My experience at Usedirect Dundonald was memorable because the sales man Nial was informative, knowledgeable and easy to deal with, would fully recommend to family and friends. Many thanks! "
"Usedirect Dundonald were fantastic because the sales advisor was enthusiastic, seemed genuine and approachable. The site was professional with all staff welcoming. This made the decision to purchase easy and the vehicle has been excellent so far. However on the trip home warning lights came on advising of an oil change needed. Disappointing as I was told the car had been fully serviced and clearly that was not the case."
"I'd recommend Usedirect Dundonald to anyone because they cater for all your needs and the salesmen are 2nd to none!!"
"I'd definitely recommend Used direct Dundonald because the whole process was very easy and the car was priced well."
"I'd endorse Usedirect Dundonald because my experience was excellent. The sales person (Colin Gaw) was totally upfront and honest with regards the whole buying experience. I had a small issue shortly after buying the car, but it was fixed promptly and dealt with in a very friendly and professional way,"
"Usedirect Dundonald were helpful because Niall took the time to go through the different cars available and was extremely knowledgeable and patient"
"I had a great experience at Usedirect Dundonald because mainly thanks to Andrew Vance the sales guy found him really helpful easy to get along with and most importantly really knew his cars , a cridit to himself and used direct!! Even contacted me the next week to see if I was enjoying the car and everything was ok . I would have o hesitation recommending this dealership to family and friends "
"I was happy with the service at Usedirect Dundonald because from the first inquiry we made about the car we purchased to when we traveled from Dublin to collect our Car was so professional and staff were so friendly and helpful we would definitely recommend them to our friends and family. "
"I would recommend Charles Hurst Use Direct because I have purchased 3 cars now from this branch I have always dealt with Andrew Bingham and the service is excellent. "
"I had a great experience at Usedirect Dundonald because.. very helpfully and friendly staff "
"I would recommend Usedirect Dundonald to friends and family because of the great variety of vehicles on site with a price to suit most pockets. I dealt with the manager Colin who unsurprisingly was clued up in all aspects of the sale. Very happy with my purchase and would have no hesitation in recommending Hursts used cars to anyone interested in changing their vehicle. In fact now the deal is completed I can divulge that Colin gave us top whack on our old vehicle indeed it amounted to nearly £1500 more than "We Buy Any Car" quoted me. Cheers Colin although in all fairness you got a good deal as well. "
"I'd suggest Usedirect Dundonald to a friend because the salesman are friendly and knowledgeable they don't pressurise you and will try to find what your looking for at the right price "
"My experience at Usedirect Dundonald could have been better because car bought had faults, had to ring on numerous occasions to see what resolution to problem would be, was never contacted back by garage, I made all contact. 2 managers were to make themselves known to me while I brought car back to be fixed, never seen 1of them and both were in garage on day. Very, very disappointing."
"Usedirect Dundonald staff were good because they were aware of their product"
"I'd suggest Usedirect Dundonald to a friend because the service i received from everyone at the dealership from start to finish of my experience was 1st class, they all went the extra mile to make sure i was happy with my purchase, especially the sales manager who was brilliant"
"My experience at Usedirect Dundonald could have been better because dent on roof of car not happy"
"I had a great experience at Usedirect Dundonald which was helped by a professional and friendly service by Andrew Bingham. "
"The staff at Usedirect Dundonald were good because made sure they found exactly what you would be happy with"
"The experience at Usedirect Dundonald was good because the salesperson put me at ease and took time to deal with my queries. He made me feel that my custom was important and treated me like a friend. First class service!"
"The experience at Usedirect Dundonald was good because great service and cars are first class Great team "
"My experience at Usedirect Dundonald was memorable because the sales team take you effortlessly through the procedure from beginning to end."
"I'd definitely recommend Usedirect Dundonald to friends and family because Andy the salesman was excellent, they had just the car I wanted, and everything was sorted quickly and easily."
"My experience at Usedirect Dundonald was memorable because my salesperson Andrew Vance took me through the whole procedure from beginning to end with ease and answered any questions I had.....I bought my last car of Andrew and for these reasons I returned."
"I was happy with the service at Usedirect Dundonald because I like the attetude of the salesmen in that they are very down to earth and easy to speak to and deal with "
"I'd recommend Usedirect Dundonald to anyone because the speed to response from Andrew was promt. He took no time at all to get back to me with figures. I think there could have been other options for me to make me purcase but the timing wasnt right. Thanks Andrew. "
"Usedirect Dundonald were great because they put me first. They discussed the best possible finance available to me and went the extra mile to ensure my experience of purchasing this car was great."
"I was happy with the service at Usedirect Dundonald because The attention given to me by the salesman was first class."
"I had a great experience at Usedirect Dundonald because very nice and helpful couldn't get better "
"Usedirect Dundonald were fantastic because I got the car that I wanted and it was in great condition. Andy the salesman was very friendly and told me what details I wanted to know about the car and got me the best deal possible. I have bought two cars from Usedirect before and will most likely get my next car from there too. "
"I'd recommend Usedirect Dundonald because of the friendliness and professionalism of the staff."
"Usedirect Dundonald were really helpful and I'd recommend them because we dealt with Andy and he couldn't have been more helpful. Explained and demonstrated everything to me and even set up blue tooth for me. "
"Usedirect Dundonald were really helpful and I'd recommend them because very helpful and plenty of information about the cars"
"Usedirect Dundonald were really helpful and I'd recommend them because nial was very very helpful and personable. Good communication skills and made my experience great. Thanks very much niall"
"I'd endorse Usedirect Dundonald because they go above and beyond for customer service and quality of motors"
"My experience at Usedirect Dundonald was really positive. The service from Andrew was excellent - friendly and efficient. Really pleased!"
"My experience at Usedirect Dundonald could have been better because the car wasn't cleaned inside prior to pickup. Half done job. 1 dent was removed as requested but another wasn't. Maybe it was because I missed it. The sales man was very good but maybe the valet service needs supervision. "