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These reviews were collected by JudgeService.com, an independant car dealer review website.
"Usedirect Newtownards were fantastic because staff treated me well "
"My experience at Usedirect Newtownards could have been better because : You are aware that the vehicle was an ex-Taxi and you still have this vehicle for sale. This is misleading to the public and the sales staff. I will forward this information on to trading standards"
"I would not recommend Usedirect Newtownards because when you say that you will forward a service history to someone you do it. "
"My experience at Usedirect Newtownards was cracking because there were some issues with the car when I initially viewed it. Rik quickly sorted these all out for me and even after I had purchased the car he still was available to sort out a small issue I had. Thanks"
"Usedirect Newtownards staff were good because they were helpful, efficient and answered all my questions, also went through everything in detail with me and made it a pleasant experience"
"The sales staff were very helpful as a couple of issues needed sorting after the handover."
"I would not recommend Usedirect Newtownards because there is a distinct lack of communication and we dealt with management!!! In my eyes we made a significant purchase and we're treated like we didn't matter! We were told to pick the car up initially on the Saturday morning @ 9am and when we got there, we were told by the manager who we were dealing with that the car wasn't ready.. we said that a phone call would have been nice as we are not exactly around the corner and he said and go quote, "I was so busy on the Friday before and didn't get a chance!" After sale hasn't been great with him either and all very matter of fact! I will not be dealing with Charles hurst in the future based on this sale. "
"My experience at Usedirect Newtownards was cracking because I got a great deal on a great wee car"
"Usedirect Newtownards staff were good because they were all very helpful, polite and more than willing to take whatever time necessary to make sure that we found a car that we were completely happy and excited about purchasing. Rick and Johnny (who was just new to that lot a few days prior to our visit) were amazing! I can't wait to buy my next car from them! Rick took the details of the car my wife has been on the hunt for and she is hoping that he will be able to help find the right A7 she has been looking to buy. Thanks to everyone for a great car buying experience."
"I'd recommend Usedirect Newtownards to anyone because Glenn was a very pleasant person to deal with."
"I'd recommend Usedirect Newtownards to a friend because they were extremely helpful from the first phone call to enquiry about the car right through till we purchased it . "
"My experience at Usedirect Newtownards was positive because I wasn't pushed into buying anything which I neither didn't need or want. I was given enough time to look around the car and take it for a test drive, again without being harassed into taking on something I wasn't happy with."
"My experience at Usedirect Newtownards was positive because, warm friendly customer service. Variety of cars /models/years and options of purchase where made very clear. Would recommend to friend's and family."
"I had a great experience at Usedirect Newtownards because sales rep very good to deal with."
"I had a great experience at Usedirect Newtownards because it was not a pushy sale and Rick Allen looked after me very well"
"I'd definitely recommend Usedirect Newtownards to friends and family "
"I was pleased with Usedirect Newtownards and would recommend them because they helped me find the exact car I was looking for, even when they didn't have it on their site. Great friendly staff who were happy to help with any questions I had throughout. Great service from Tony from the beginning. Thanks guys... big thumbs up from me!"
"The experience at Usedirect Newtownards was good because , from my first email about the BMW I was contacted by one of your Sales guys Rick Allen , when I heard the Irish accent I thought it says 104 miles from Glasgow on the autotrader site , surely it's not Ireland. Rick from the first conversation was superb, with the over the water distance we had to make sure this car was perfect , Rick sent me a video of every panel , every wheel , interior and his honest opinion that the car was perfect . In return I explained my trade in to Rick and he called me within 1/2 hour with a price very close to what I was wanting , I then asked Rick more about the BMW and he answered me every question without a hesitation, in my opinion Rick knew this car well , on that I asked Rick the time scale of us handing my car to him and the paper work , he says we'd need a good few hours , I then looked for ferry sailings , with that just to be booked Rick called to find how I was getting on with it all and to reassure me that the BMW was a lovely car and he would never let anyone travel this distance over water if he thought it might not be the right car for them , Ricks sales and service to me has been exceptional, I took his word about the car I was buying and his judgment was 100% correct , my BMW is fantastic and Charles Hurst company was a pleasure to do business with and to be honest I'll be making the journey again when I'm looking to replace my BMW purely down to Rick Allen , First Class service , Jim Duffy "
"I'd recommend Usedirect Newtownards because Rick was very helpful and informative without putting any pressure on me"
"I'd suggest Usedirect Newtownards to a friend because I found the car I was looking for and was dealt with by sales person who was knowledgeable, friendly and pleasant."
"The experience at Usedirect Newtownards was fantastic because the salesman, Rick was very helpful and friendly. He gave me plenty of time to inspect the car at my own pace, answered all questions I had, and was a pleasure to deal with. I found the video of car very helpful, as I was travelling from afar to see and eventually purchase the car. Having visited another dealer that day, there was a difference of day and night, and I felt much more comfortable buying the car from the more genuine and not at all pushy salesman. Would happily recommend to friend and family"
"The experience at Usedirect Newtownards was good because it was all hassle free from buying and delivery. It was so professionally done."
"Usedirect Newtownards were great because i have seen a kia sorrento that was purchased by a work mate and i went on the web site and i liked what i seen.maybe next year i will make a purchase."
"Usedirect Newtownards were really helpful and I'd recommend them because it was very easy to nav. through there website pages"
"I was happy with the service at Usedirect Newtownards because they did eventually mix the issues I had with the car."
"I'd recommend Usedirect Newtownards to anyone because there's a large number of cars on site at good prices"
"Usedirect Newtownards were great because they were able to fit my needs and budget without a hassle, very welcoming and lovely to customers "
"I was pleased with Usedirect Newtownards and would recommend them because . Friendly and efficient. Listened to what i wanted regarding finance etc. Other garages visited were very pushy on finance which i did not like. Good sales man Tony and sales manager meant deal was done quite quickly. "
"Ciaran was very friendly, made sure the car fitted my needs and budget requirements. Will be back when its time to change."
"The experience at Usedirect Newtownards was fantastic because it was a very personal experience. Our salesperson, Rick Allen, was exceptional and found the perfect car for my daughter. He was very professional and informative from first point of contact to collection of the new car. I would have no hesitation in recommending Rick or any of the Newtownards team to my family and friends in the future."
"The staff at Usedirect Newtownards were good because they can get you the car and colour you want "
"I'd recommend Usedirect Newtownards to anyone because they did what i asked them to do"
"The experience at Usedirect Newtownards was good because the rick the salesperson was very professional in answering all my questions. Mostly on email. The car was exactly as he described, I travelled a long way from Manchester to Northern Ireland and I wasn't dissapointed the car was excellent the service by all the staff was great made us feel very welcome. The manager was very nice coming to see us especially to thanks us before we went. A big thank you to Rick. I would buy again and definitely recommend family and friends. "
"I was happy with the service at Usedirect Newtownards because they offer good cars"
"The experience at Usedirect Newtownards was good because of the courtesy of the salesman Rick, although I must highlight the service team not as attentive Picked up car 3 weeks ago on Saturday, had damaged driver rear light and small issue with bodywork. Received call from service centre last Wednesday as a reminder to come on Friday to have light repaired. Took half day from work to drive down from Belfast, got down on Friday, sat for an hour and 15 min for service guy to come and let me know they had to order in. Are these acceptable standards in todays climate?"
"I would not recommend Usedirect Newtownards because the car was in very poor condition and had clearly had very little attention from Useddirect. The attitude of the staff after handover was horrendous. From confirmation of deal to handover and beyond was the worst experience we've had with regards to buying a used car."
"My experience at Usedirect Newtownards was memorable because Tony helped me purchase my first car with his knowledge on offers and finance deals he had great communication skills and kept me up to date with my purchase, also had great customer service skills and I walked away with the perfect car for me!! "
"Usedirect Newtownards were great because Rick was informative, courteous and helpful."
"I was happy with the service at Usedirect Newtownards because the purchase of the car was very straightforward. The salesman Ciaran was extremely professional and clear about all my options and extras. Car was was presented and collected as agreed. Recommended !"
"The experience at Usedirect Newtownards was fantastic because the sales guy was very professional and found him very helpful I would definitely go back."
"Usedirect Newtownards were great because I got the car I wanted at a price I wanted"
"The staff at Usedirect Newtownards were good because Rick Allen was very pleasant and helpful but not condescending or pushy."
"Usedirect Newtownards were fantastic because the car was as presented. The sales team were very helpful. "
"My experience at Usedirect Newtownards was positive because the sales man was very pleasant he let me look at the car on my own wasn't standing over me I made my own mind up rather than the sales man doing it for me the car needed we bits done as I'm fussy and they were sorted for picking up the car 10 out of 10 great customer service :)"
"The experience at Usedirect Newtownards was fantastic because .Of the friendly efficient and knowledgeable staff. Good choice of quality cars, and the cost of sterling. "
"I'd recommend Usedirect Newtownards because I was dealing with Phil and Glenn and it was a very pleasant experience from start to finish. I cannot believe I got my dream car, a white range rover evogue with amazing black wheels. Would highly recommend Phil and Glenn, great guys!!!!!"
"The experience at Usedirect Newtownards was fantastic because the salesman was brilliant."
"Usedirect Newtownards were great because they were very helpful and went through everything in great detail"
"I'd definitely recommend Usedirect Newtownards because because the Sales Manager with whom I initially had contact and subsequently the the Salesman who completed the sale were helpful and clearly willing to assist in any way they could. I was left with the clear impression that I was regarded as a customer not just another individal."
"Usedirect Newtownards were fantastic because they seemed good to deal with but the guy on the internet chat didn't know the car advertised was sold so wasted my time "
"I'd recommend Usedirect Newtownards to a friend because good selection of cars ,friendly and helpful staff.."
"I'd recommend Usedirect Newtownards to a friend because it made changing my car easy and hassle free as i traded in my old one. Efficient, professional and friendly service. "
"I was pleased with Usedirect Newtownards and would recommend them because even though it was my first time dealing with them I was made to feel as if i was a long standing customer who dealt with them on a regular basis."
"Usedirect Newtownards were really helpful and I'd recommend them because they understood my needs and we're thorough in helping me achieve them"
"I'd definitely recommend Usedirect Newtownards to friends and family because they are very good at helping find a car for you "
"The staff at Usedirect Newtownards were good because they were well informed, very helpful and were clear about the process of buying the car we wanted. They were friendly and personable and didn't push any extra products or services on us. They were genuine and upfront and made the experience stress-free and easy. "
"I'd recommend Usedirect Newtownards to anyone because from start to finish it was all about us and what we wanted. They sourced us the car we wanted exactly the spec we wanted. Rick was a great help through the whole process with updates and delivering the car on the date promised."
"I would not recommend Usedirect Newtownards because they did not ask me to bring the documentation such as prof of address when picking up the car and car was to be ready at 10am on Friday and waiting around for 2-3hours to get keys. Was a disgrace. When eventually told to come back to hut as car was supposed to be ready I waited even longer as due to poor communication between staff car was in fact no ready. A stain in back seat was supposed to be cleaned before I took car and when I got car seat was wet and from what I seen the stain wasn't there. When it dried up during the day the stain looked worse. Felt this was very misleading and done on purpose. Overall felt they could have ensure car was ready for me when they said it would be. Ended up giving me the keys despite payment not fully processed. Payment was through eventually but if they were giving me the keys without this anyway they shouldn't have let me wait 3hours. I had plans that day which were communicated to the staff and had to leave asap and no measures were put in place to ensure I would receive the car asap.."
"Usedirect Newtownards were really helpful and I'd recommend them because quick and efficient staff and d video feed back is excellent"
"The experience at Usedirect Newtownards was fantastic because they responded very quickly re car Ihad my eye on plus video from sales person"
"I'd endorse Usedirect Newtownards because ciaran got the car that I asked for and in great condition .and lovely colour "
"I'd definitely recommend Usedirect Newtownards to friends and family because the service I received was first class. "
"I'd endorse Usedirect Newtownards because staff were great anyone I spoke to was extremely helpful and polite.. Ciaran McCarthy who looked after me was excellent and I would definitely recommend used direct Newtownards as my experience with them was very positive."
"Usedirect Newtownards were fantastic because staff friendly but no hard sell. Good choice of cars"
"I'd definitely recommend Usedirect Newtownards because I feel the staff went over and above their duty. They sourced me the perfect car and I had it delivered within a week and a half. "
"I would recommend Usedirect Newtownards to friends and family because I got a great car. The salesman was very helpful, honest and made everything clear."
"I'd definitely recommend Usedirect Newtownards because value for money compared to prices in the Republic of Ireland "
"The staff at Usedirect Newtownards were good because they were friendly and knowledgeable."
"Received a car at handover and there was nothing but problems..interior dirty, parts broken inside which were not spotted? Which needed replaced/ and engine fault.. Running back and forth to site for a week to sort out hassle which could have been avoided.. Never buy a car here or recommend again"
"I would not recommend Usedirect Newtownards because I arranged an appointment online via your website; however, when I got there the salespeople told me the car had been sold...a few days before. When I asked why they hadn't called me to cancel the appointment, they said they thought my appointment was the next day. I wonder when they have called me...?"
"I'd recommend Usedirect Newtownards to a friend because Barry was very helpful when contact was made regarding the car. everything was as he said."
"My experience at Usedirect Newtownards was cracking because the customer service was amazing and very helpful. They suited the car to your needs and didn't try and get you to buy the most expensive vehicle .would definitely recommend "
"I had a great experience at Usedirect Newtownards because the site is easy to use"
"The staff at Usedirect Newtownards were good because they sent an excellent video to my phone showing me around the car."
"I would recommend Usedirect Newtownards to friends and family as they were very helpful and pointed myself in the right direction. "
"I'd recommend Usedirect Newtownards to anyone because decent response and advice and honesty of Barry salesman."
"I'd recommend Usedirect Newtownards to a friend because I got the car that suits my needs"
"My experience at Usedirect Newtownards was positive. I can't rate Tom Simpson highly enough for his help and understanding of our situation on having to purchase a new car unexpectedly. He helped us through the process extremely smoothly and contacted us regularly to see if he could be of help."
"Usedirect Newtownards staff were good because I was treated like they already knew me, they really knew there products and the details of the car I wanted, and it was a very quick process and very easy to understand and wasn't too long to go through any paperwork which really helped. Everything was explained in great detail and was made very simple and clear for me to understand it greatly. I feel like I would recommend this service to everyone who would be looking to purchase a car no problem :)"
"I would highly recommend Usedirect Newtownards. I have high expectations and I can be hard to please but my experience was excellent as everything went quickly without issue. Great car, great customer service and very prompt. A special thanks to Kieran for his attention to detail and exemplery customer service. "
"Usedirect Newtownards were really helpful and I'd recommend them because from the moment I arrived I made to feel very important and nothing was too much trouble for the salesman in getting the right car for me"
"I'd endorse Usedirect Newtownards because of the responsive proactive action of the sales person. "
"I had a great experience at Usedirect Newtownards because Tom the sales man was knowledgable offered great advice and took time to explain the whole buying process to myself and give me a choice of purchase portions. "
"My experience at Usedirect Newtownards was memorable because the staff were all very friendly, helpful, knowledgeable, approachable. Very easy transaction completed without any hassle. I will be back for my next upgrade!!"
"Fantastic car, great service, options of finance etc and products to further protect your car. Mark was great from start to finish!"
"The experience at Usedirect Newtownards was great because I felt I found the car that I was completely happy with. The sales assistance, Ciaran was helpful without being pushy, he was knowleable without being patrotising, he directed me to the car that suited me, my price brackett and ecomomy for use. I have total faith in the company that I purchased my car from. "
"Because of the easy no pressure attitude of the salesperson"
"Usedirect Newtownards were helpful because they provided me with a lot of information regarding the vehicle in question and additional services"
"I'd recommend Usedirect Newtownards because I have bought my last 4 cars from them without any problems. "
"I was pleased with Usedirect Newtownards and would recommend them because they were happy to take time and were relatively patient with my slow decision making."
"vehicle wasn't cleaned or serviced properly prior to the hand over, was told the vehicle would be serviced using genuine parts only. It wasn't fully serviced and non genuine oil filter was used, vehicle was washed but not cleaned on 2 attempts , and now has to go back again "
"The experience at Usedirect Newtownards was good because Barry was extremely professional from my first contact. As i had a long distance to travel to the dealership Barry stayed on after hours to enable me to test-drive the vehicle and get a good look around and to complete the required paperwork. As expected the car was extremely well presented inside and out and i would have no problem recommending them to my friends and family"
"I was pleased with Usedirect Newtownards and would recommend them because they were very friendly, knew what they were talking about and let me make up my own mind about the car I wanted."
"The experience at Usedirect Newtownards was good because service was first class and delighted with my new car."
"My experience at Usedirect Newtownards was memorable because they have a great selection of cars and all salesmen are helpful "
"I would not recommend Usedirect Newtownards because the service was awful and messages were never passed on"
"The experience at Usedirect Newtownards was fantastic because a range of options were presented and Tony the sales man was genuinely trying to see what best met our needs. First class service."
"Usedirect Newtownards were helpful because they explain everything in detail"
"Salesperson was excellent and was a complete opposite to another Charles Hurst site at Boucher Road Range Rover site who could not care less and I would consider to have been disdainful"
"I'd recommend Usedirect Newtownards to a friend because everything went smoothly "