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These reviews were collected by JudgeService.com, an independant car dealer review website.
"I would not recommend Lookers Vauxhall Speke because unable to match price of other dealers let alone improve on them "
"My experience at Lookers Vauxhall Speke was positive because they were very helpful but in the end they did not have the car for me!"
"Lookers Vauxhall Speke were really helpful and I'd recommend them because the service was excellent "
"Lookers Vauxhall Speke were great because paul the salesman wasn't a bit pushy found exactly what I was looking for had delivery within a week as requested "
"My experience at Lookers Vauxhall Speke was positive because I felt very comfortable I was getting looked after in a professional manner "
"The experience at Lookers Vauxhall Speke was good because infelt completely looked after and very welcome to visit and ask questions."
"Lookers Vauxhall Speke were really helpful and I'd recommend them because I'm happy !!"
"I'd recommend Lookers Vauxhall Speke to a friend because the service i recieved was absolutely fantastic"
"I'd endorse Lookers Vauxhall Speke because it provides good service - prices need to be more competitive though"
"I'd recommend Lookers Vauxhall Speke to a friend because I had a great customer service and have bought a great vehicle."
"My experience at Lookers Vauxhall Speke was memorable because the friendly manner of the staff"
"I would not recommend Lookers Vauxhall Speke because of what I have stated above,not very helpful "
"The staff at Lookers Vauxhall Speke were good because the vast majority of the time they are polite, courteous and try to help whenever they can."
"I would not recommend Lookers Vauxhall Speke because inexperienced sales man who promised on all kinds and delivered on nothing"
"My experience at Lookers Vauxhall Speke was memorable because of the friendly service and the quality of the vehicle"
"My experience at Lookers Speke Vauxhall was cracking because I got the deal I was looking for"
"My experience at Lookers Speke Vauxhall was positive because both Liam and Alan made my experience positive, patient and enjoyable. Very friendly and happy with outcome!"
"My experience at Lookers Speke Vauxhall was cracking because they found the auto car I needed and all went very smoothly. (Just waiting for 2nd key still!)"
"Lookers Speke Vauxhall were great because they were very professional and know how to give great customer service. Their policy for business has a lot of safe guards for the customer so you can do business with confidence. They really look after the customer."
"My experience at Lookers Speke Vauxhall was memorable because the staff are professional,very helpful and provide excellent service. I would highly recommend. "
"My experience at Lookers Speke Vauxhall was great because of the sales person Phil who was simply fantastic! "
"I was happy with the service at Lookers Speke Vauxhall because the sales team Liam Hillyer and Sales manager Lee Groves made sure that when I left the showroom I was satisfied with the purchase of the car."
"I would not recommend Lookers Speke Vauxhall because no. Got a better part-ex deal elsewhere £2000 better."
"The experience at Lookers Speke Vauxhall was good overall the sales man i purchased the car from was well mannered and informative. The valet had to be repeated and was still below standard. After care is okay but i have been waiting for a return phone call for 2 days so far. I am pleased with the car though!"
"I'd recommend Lookers Speke Vauxhall because they are very friendly and knowledgeable "
"Lookers Speke Vauxhall were fantastic because the service was excellent and I am very happy with the vehicle I have purchased. Everything was handled very professionally."
"My experience at Lookers Speke Vauxhall could have been better because the sales person is completely incompetent on going complaint numerous issues with the car and vital information not provided."
"I'd recommend Lookers Speke Vauxhall to anyone because - great range and price,friendly helpul staff and no nonsense "
"I was pleased with Lookers Speke Vauxhall and would recommend them because not pushy and very friendly"
"I would recommend Lookers Speke Vauxhall to friends and family because although the Mokka was out of my price range the sales representative was very efficient and helpful. I've since learned about the discount for emergency service workers - and I'd recommend Vauxhall to my colleagues, even though I did not buy a car. "
"Lookers Speke Vauxhall were great because they were very helpful and quick to answer all my questions"
"The experience at Lookers Speke Vauxhall was good because Sebastian dealt with everything very well. Good deal was had. Definitely willbe back!"
"My experience at Lookers Speke Vauxhall was memorable because the salesman was very good not overpowering like some places I've been before. Very helpful and overall a very pleasing experience"
"Very friendly staff and helpful with any questions that are asked."
"I was happy with the service at Lookers Speke Vauxhall because they did everything I needed them to do from start to finish. "
"I had a great experience at Lookers Speke Vauxhall because the sales team were friendly and helpful and informative "
"I had a great experience at Lookers Speke Vauxhall because I found a car to suit my needs."
"I would recommend Lookers Speke Vauxhall to friends and family because they have a great selection of cars, the staff are friendly informative and put you at ease. The sales and finance staff at lookers speke are a credit to your franchise and I don't think I would ever go else where."
"My experience at Lookers Speke Vauxhall could have been better because the original sales person who sold the car left. His workload was not checked, as such when I arrived on an agree date/ time the car had not been Network Q'd (checked) nor valeted. I had to take the Mokka as my insurance had been changed. The Mokka did not have any manuals, the new sales person Laim Hillyer said that he posted them to me on Monday 12th, they have not arrived yet (21st). The car is yet to be valeted, due to a shortage of staff. I have escalated the matter to a Sales manager called Lee Groves, to whom I sent an email of events on Monday 19th, I attempted to contact Mr Groves today (21st) by phone, both times he was unavailable. It has all been so disappointing, all I want is the service history manual to confirm service records etc. or a new manual so it can be stamped for future services. "
"The experience at Lookers Speke Vauxhall was great because it's friendly."
"I would not recommend Lookers Speke Vauxhall because i was a cash customer who wanted to just buy a car, but I was made to sit for over an hour whilst the salesman was forced to pressurise me into buying various add-ons as per lookers formatted sales procedure, which I did not require and did not purchase, I paid for the car and arranged to collect it the following week after it had been serviced and valeted, when myself and partner went to collect the car at the designated time, we were made to wait over an hour as the car was "being valeted", lookers had a week to prepare the car so why wait until I was there to collect it to do the valet, when the car was presented to me, it had neither been serviced nor valeted, glue was on the windscreen from the advertising stickers, and the interior was still soiled and grubby on the door card grab points. when I checked around the car at home all of the tool kit was missing from the boot, I would not recommend lookers to friends, short cuts and poor management seem to be the norm. "
"I would not recommend Lookers Speke Vauxhall because the car I had booked an appointment to see had damage to the near side front wing. A phone call to me from the dealer would have saved me from a wasted trip. "
"I would not recommend Lookers Speke Vauxhall because the whole experience was awful. From start to finish. If someone wants to vintact me I'd be happy to relay the list of issues I have. "
"I'd recommend Lookers Speke Vauxhall to anyone because I like Vauxhall car's any way so would always recommend a VAUXHALL "
"My experience at Lookers Speke Vauxhall coud have been better because firstly I had to chase them to find out when my car would be ready to pick up. When I got the car I noticed that it had no aerial and then I noticed that the parcel shelf was broken. The Gentleman who dealt with my handover was really helpful and professional, however he was the finance person, who aplologised and advised he knew nothing about cars, so I did not get a proper handover from him. No explanation of any of the controls etc. "
"Lookers Speke Vauxhall were fantastic because service was good"
"The experience at Lookers Speke Vauxhall sales man was top. garage was to cluttered "
"Lookers Speke Vauxhall were helpful in the purchase of the vehicle but as you will appreciate from my scoring there were some aspects that I was not happy with.The problems related to valeting,information supplied to the DVLA and supply of information relating to standard checks on the vehicle prior to purchase."
"My experience at Lookers Speke Vauxhall could have been better because the salesman initially would not sell me the car I told him that I wanted to buy. I don't know if this is because he had met his quota of sales for the month or if he wanted a finance buyer in order to gain more commission. I noticed a week and half after buying the car that the horn was not working. I took the car back to the garage for them to fix the horn. When I collected the car there was then a scratch to the side of the car. "
"Lookers Speke Vauxhall were great because the Salesman Steve Conlon was both informative and helpful and made the whole experience easy and enjoyable."
"Lookers Speke Vauxhall were great because of great service"
"The experience at Lookers Speke Vauxhall was great because they took time to listen to my motoring needs and then explained options to me clearly without sales pressure."
"I would recommend Lookers Speke Vauxhall to friends and family because every single member of staff will go above and beyond to help you "
"I had a great experience at Lookers Speke Vauxhall because we have bought many cars at Speke and Steve Conlan always gives us excellent service with a personal touch ."
"Lookers Speke Vauxhall were great because very friendly and helpful catered to my needs what I wanted "
"I'd recommend Lookers Speke Vauxhall to anyone because the sales person did everything to help me get a car within my budget!"
"Stephanie in sales was brilliant. Very friendly and down to earth, making the whole buying a car alot easier and less stressful. I had some issues after though which were not down to Stephanie. I was promised fitted mats for the car, I didn't get these, the car was clean but there were old sweet/chocolate wrappers in the back of the front seat pockets. There was also no parcel tray, which in the excitement of me getting a new car I did not notice until I got home so I had to return to collect this. I was also promised £25 worth of fuel when collecting the car, there was £10 in it max. Thiswas rectified when I returned to collect the parcel tray. There was also damage to the rear bumper where it is separated from the body work slightly, I was told this would be fixed by the time i got the vehicle which was Unfortunately not done. All in all I'm very happy with the car and happy with the service from sales, this I cannot fault it's just all the service afterwards I feel that was failed. Other than that I am happy with the vehicle though but had a few let downs as you can see. Thanks Claire "
"I'd recommend Lookers Speke Vauxhall to anyone because the service was good. "
"The staff at Lookers Speke Vauxhall were good because when i bought my last car Neil was so helpful he explained everything in great detail in a way i understood. Unfortunately my previous vehicle was stolen and when i was going to look for another car i would only go to see Neil after the first class service i recieved 18 months ago."
"I'd recommend Lookers Speke Vauxhall to anyone because I have been leasing my motability car from them for years now and have never been tempted to look elsewhere "
"Lookers Speke Vauxhall were great because Of the great selection of cars and friendly staff."
"I'd suggest Lookers Speke Vauxhall to a friend because all staff are friendly and very helpfull"
"I would not recommend Lookers Speke Vauxhall because I had to go to great lengths to get the car for the price it was originally negotiated for after the sales manager increased the price in the middle of negotiations with the salesman. I had to write to the complaints department and after they intervened the original price was reinstated. Terrible attitude by the sales manager."
"Lookers Speke Vauxhall staff were good because the young sales executive Stephanie Cunningham was absolutely thorough and knowledgeable considering that she was fairly new to the Company, and I think she will be a great asset to Lookers and highly recommendable."
"The staff at Lookers Speke Vauxhall were good because explained everything an where very polite an respectful "
"Lookers Speke Vauxhall were helpful because Past remarks regarding Petrol and car mats had been listened to and were available on collection of the car."
"I would not recommend Lookers Speke Vauxhall because the car had not been cleaned a scratched not attempted to remove and dirty black marks on crome. Worst of all the following day the car began to smell and with the change in weather got and sunny the smell of cigarette smoke is excessive and to a nonsmoker completely unacceptable and I made it clear it was a condition of any sale that the vehicle did not smell of cigarette smoke. I had a terrible experience"
"The staff at Lookers Speke Vauxhall were good because they were helpful and knowledgeable. "
"I would not recomend Lookers Speke Vauxhall as I spent over 1 hr with a sales rep.+ manager and felt like I never got a straight answer about anything"
"I would recommend Lookers Speke Vauxhall to friends and family because they have a excellent attitude to their customers and nothing is to much trouble for them especially steph the saleswoman i dealt with."
"Ihe experience at Lookers Speke Vauxhall was great because my friends looking would end."
"The experience at Lookers Speke Vauxhall was nothing.. this survey is geared to liking Vauxhall, choosing Vauxhall and choosing an Astra.. it's a pointless survey. I am looking to buy ANY car that is similiar to an Astra and neither recommend nor not recommend Vauxhall... even at the end of the survey, you're saying that my opinions are conflicted... I would recommend Vauxhall, but only because they are an option"
"I'd recommend Lookers Speke Vauxhall because of their professional approach in every angle."
"Lookers Speke Vauxhall were really helpful and I'd recommend them because of my experience which was first class from beginning to end."
"My experience at Lookers Speke Vauxhall was cracking because professionalism and expertise of salesman."
"I'd recommend Lookers Speke Vauxhall because the salesperson I dealt with was very knowledgeable and helpful. He gave me all the information I needed to make an informed decision and I am very happy with my new car."
"I'd definitely recommend Lookers Speke Vauxhall to friends and family because I had an amazing experience. Looked after by Stephanie .salesperson ..and Alan..manager ..cant comes them both high enough for their attitude .care and knowledge .I shall definitely be returning in 3 years. "
"I was happy with the service at Lookers Speke Vauxhall because sales person Stephen was extremely helpful and not pushy at all. The test drive was great and the car was very well presented. When I picked up the car it was sparkling! Stephen made sure myself and my daughter were taken care of right down to the car mats!!! Will recommend to anyone and anyone who knows me knows how serious I take my cars!"
"I'd recommend Lookers Speke Vauxhall to anyone because the salesmen are knowledgeable and friendly,the site is well run and everyone has time for you."
"Lookers Speke Vauxhall staff were good because very easy to talk too no rushing you to make discision"
"Lookers Speke Vauxhall staff were good because they were very efficient,knowledgeable and helpful; nothing was too much trouble. "
"I'd endorse Lookers Speke Vauxhall because they were friendly and approachable and helpful "
"I'd suggest Lookers Speke Vauxhall to a friend because great staff. "
"I would not recommend Lookers Speke Vauxhall because they do not stick to the screen price and promise a full warranty but then say the will not do one sorry but this is a garage i would trust to buy a car from and would tell all my friends i change my car every 12 months so you have lost out on a good customer your loss "
"I would not recommend Lookers Speke Vauxhall because i spent over 2 hours at the dealership when 30 minutes would have been sufficient trying to sell me products i did not want and not interested in"
"Lookers Speke Vauxhall were really helpful and I'd recommend them because of the very professional and friendly service I recived. "
"I would not recommend Lookers Speke Vauxhall because the car barely got me home and 2days later I got a full refund. Waste of time!"
"Because the salesperson was very very good, I would say he could sell to the eskimos. "
"Lookers Speke Vauxhall were fantastic because when it came to the handover, the salesperson (Steve) specifically came in on his day off to ensure the handover went smoothly and we were completely satisfied with the car"
"I'd definitely recommend Lookers Speke Vauxhall because of there professional approach"
"Lookers Speke Vauxhall were great because they were very helpful and didn't try to sell me services I didn't want once I said I didn't want them. I was very pleased with the customer service Liam Hillyer provided, he was a very pleasant young man to deal with, a credit to the company!"
"My experience at Lookers Speke Vauxhall was memorable because ALL WENT WELL. VERY PLEASED. STEVE VERY GOOD. "
"I'd definitely recommend Lookers Speke Vauxhall because Liam and Lee who I dealt with were very professional, explained everything to me, always contactable and when they said they would be in contact i was never let down. I do have to take the car back for a repair one week after purchase which is a slight inconvenience but that isn't the fault of the sales team and the cost will be covered for me. Plus I have been given the option of a courtesy car which is very helpful. Overall a very good service."
"I'd suggest Lookers Speke Vauxhall to a friend because it fitted what I personally wanted, ie a high quality low mileage used car, not too old, but affordable compared to a new vehicle. I wanted automatic and there was a choice of cars. Incidentally, I was asked if I needed finance, but I had enough in savings."
"Lookers Speke Vauxhall were really helpful and I'd recommend them because friendly and professional service"
"I'd recommend Lookers Speke Vauxhall to a friend because the salesperson went out of his way to make sure our requirements were met. In particular, I liked the way he involved me and my husband in discussions and was friendly to our children. He even delivered our car persoanlly, which was appreciated! Mrs Katie Kenny"
"I would not recommend Lookers Speke Vauxhall because they increased the car by 500 pounds"
"My experience at Lookers Speke Vauxhall could have been better because I had expressed an interest in a car all week, booked an appointment to view it, to then be contacted the following day and told someone else was going to view it. I asked could I secure it and I was told yes and I would be called back. When I was called back I was told the other person has secured it and was on the way from London. I was told I would be contacted before my appointment time, either way, whether they had purchased the car or not. I was never contacted at all and my appointment time came and went. My partner, who is self employed, took time off work to view the car with me. What a complete waste of time. My issue was I had clearly had an interest in the car that whole week, I was waiting on the loan which I got, I booked to come and see the vehicle to be contacted the following day near to my appointment time to be told it had gone. I could have been offered the chance to secure the car. Also my partners wasted time off work and the lack of contact from lookers which I was 'promised' either way! I am afraid I shall not be using them again."
"I'd definitely recommend Lookers Speke Vauxhall to friends and family because the staff are friendly and answer all your questions and very helpful "
"Lookers Speke Vauxhall staff were good because it was polite and friendly service. Cant fault it. Francis was a cracking bloke"