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100 reviews of Volkswagen Mansfield

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Volkswagen Mansfield

93

Overall satisfaction

94

Would recommend

"Friendly and not over-pushy. "

23rd January 2018 | Miss Jane Burke

"I was happy with the service at Vertu Volkswagen Mansfield "

15th January 2018 | Mr Wright

"The experience at Vertu Volkswagen Mansfield was good because l got the car l wanted at the price l was prepared to pay."

12th January 2018 | Mr Colin Dean

"I would recommend Vertu Volkswagen Mansfield to friends and family because i was given a good price at trade in and the sales team arent pushy. Whole transaction was easy. They also prepared my carc3 days earlier than agreed at my request "

11th January 2018 | Mr Tim Boothby

"Vertu Volkswagen Mansfield staff were good because they were very friendly, explained everything, were able to answer questions or seek the answers and the general attitude was very helpful."

8th January 2018 | Mrs Helen Devane

"I would not recommend Vertu Volkswagen Mansfield because the quality of sales team is probably the worst I have come across when purchasing a vehicle except for the last person I saw, also had issues with the finance, vehicle preparation (service & body, although service subsequently did provide excellent customer care), GAP Insurance so overall VERY poor"

6th January 2018 | Mr David North

"Vertu Volkswagen Mansfield were helpful because the salesman was very friendly and answered all my questions "

4th January 2018 | Mr Kevin Atherton

"I was pleased with Vertu Volkswagen Mansfield and would recommend them because the chap I dealt with was really friendly and did not pressure me into purchasing any extras. Made me feel at ease and ensured the exchange was a smooth one! Thanks again."

3rd January 2018 | Mr Chris Smale

"The staff at Vertu Volkswagen Mansfield were good because they were really concerned with what we wanted"

2nd January 2018 | Miss Rebeccca Robinson

"I'd recommend Vertu Volkswagen Mansfield to anyone because the customer service was excellent and having had a bad experience at JCT 60 it was good to feel I could trust Vertu!"

27th December 2017 | Mrs Rebecca Parnham

"Vertu Volkswagen Mansfield were fantastic because people are awesome "

20th December 2017 | Mr Arjmand

"My experience at Vertu Volkswagen Mansfield was cracking because dry helpful and good follow up service. "

18th December 2017 | Mr James Hedley

"My experience at Vertu Volkswagen Mansfield was positive because good choice test drive sales service was excellent after sales excellent "

18th December 2017 | Mr Peter Willows

"I had a great experience at Vertu Volkswagen Mansfield because they meet my needs"

16th December 2017 | Mr Mark Williams

"Vertu Volkswagen Mansfield staff were good because Tom Woods took the time to explain every step of the purchase to me, took care to show me how the vehicle's systems worked and sent me regular updates on the progress of the sale via phone, email and video)."

15th December 2017 | Mr Mark Richardson

"I'd endorse Vertu Volkswagen Mansfield because they don't pressure you to sign the dotted line, pleasure doing business "

12th December 2017 | Mr Peter Stamford

"The staff at Vertu Volkswagen Mansfield were good because no pressure sell listened to my needs felt very at ease "

10th December 2017 | Mr John Mowbray

"Because of very poor customer service after care, no handover of my dirty very . Very unhappy with the fact my car was driven down putting a further 400 miles on my clock, and I paid for it to be delivered on a low loader... unhappy "

4th December 2017 | Mr Jamie Streets

"Vertu Volkswagegeatn Mansfield were really helpful and I'd recommend them to all my friends and family nothing was to much and answered all my questions great service and I will be back thanks Tom Wood."

1st December 2017 | Mr Paul Cocking

"The Costumer service was outstanding, they kept in contact with me during the whole process letting me know what was going on and answered all questions. Abbie Smart & the Volkswagen team where great. Thank you. "

26th November 2017 | Miss Serjunnae Burgess

"I'd suggest Vertu Volkswagen Mansfield to a friend even though they are approx. 80 miles from home because I was treated efficiently and with a certain degree of courtesy followed by good service."

23rd November 2017 | Mr Neil Spedding

"Vertu Volkswagen Mansfield were helpful because each member of the team was extremely helpful and informative upon contact and Abbie Smart was excellent with telephone, email and face to face contact. "

23rd November 2017 | Mr Ben Allen

"I'd recommend Vertu Volkswagen Mansfield because the whole experience was easy and painless"

19th November 2017 | Mr Ben Heeley

"Vertu Volkswagen Mansfield were helpful because I actually visited two garages one Mansfield and also Lincoln and received the same attention to customers service at both and was very impressed "

13th November 2017 | Mr Barry Jackson

"I'd recommend Vertu Volkswagen Mansfield to anyone because it was a really good customer experience from start to finish. Tom looked after.myself really well and I will be coming back next time."

8th November 2017 | Mr Hardeep Shanker

"My experience at Vertu Volkswagen Mansfield was memorable because staff where helpful and helped select car that was right for us"

7th November 2017 | Mrs Vanessa Bramley

"I'd recommend Vertu Volkswagen Mansfield because they where professional from start to finish"

7th November 2017 | Mrs christina Harrison

"I had a great experience at Vertu Volkswagen Mansfield because all details were explained well and it was a smooth process with help available whenever."

6th November 2017 | Mr Lewis Deakin

"Vertu Volkswagen Mansfield were helpful because the service I received was the best. I have bought cars from other dealerships and not had the service I received at Vertu. I also found the price of the cars to be very competitive. I will definitely be back when I need to purchase another car in the future. I would also like to thank Ashley personally for been a great help and for been friendly, informative and professional. Thanks for a fab car "

3rd November 2017 | Miss Lindsey Sykes

"My husband bought his car from them and has been completely satisfied, my relative has bought hers from there."

24th October 2017 | Mrs Susan Baggaley

"I was pleased with Vertu Volkswagen Mansfield and would recommend them because they are nice and genuine."

22nd October 2017 | Mr Sean Jones

"The staff at Vertu Volkswagen Mansfield were good because they were informative and knowledgeable without being pushy. Fraser gave us time to discuss the potential purchase and we felt more relaxed here than any other dealership we have previously visited."

22nd October 2017 | Mrs Marie Price

"I'd definitely recommend Vertu Volkswagen Mansfield because the sales people are excellent from start to finish, very knowledgable friendly, nothing is too much trouble.. great team!"

19th October 2017 | Mrs Claire Howells

"I'd endorse Vertu Volkswagen Mansfield because of Ash the saleman"

13th October 2017 | Mr L

"I'd recommend Vertu Volkswagen Mansfield to a friend because the service was second to none, Tom was very helpful and exceeded our expectations"

11th October 2017 | Mrs Victoria Snowball

"I would recommend Vertu Volkswagen Mansfield to friends and family because they were helpful in the purchase of my son's first car, however we were rather unhappy after traveling home in the car and having the tyre inflatin light come on. After checking all four tyres we found the two front tyres only had 17psi in one and 22psi in the other, far below the normal 32psi recommend. After reporting this to them the next day they said the tyres would have been checked prior to us picking it up and asked us to keep an eye on them in case there is a problem. Funny how since we inflated them correctly they haven't changed! Also after getting the registration document back from DVLA it now appears that instead of registering the car in my son's name they have done it in mine, even though it was my son who signed all the paperwork apart from the 5 day insurance cover. It may not be much of an issue but when you get your first car it would be nice if it was in your name and not your mum's!!!! Vertu Volkswagen have apologised for the mixup blaming someone in admin, and have compensated us with free service and mot next year. Despite these problems I would still recommend them to friends and family because they were courteous, friendly and polite whenever we contacted them, and we are very happy with the car."

8th October 2017 | Mrs N

"The experience at Vertu Volkswagen Mansfield was fantastic because I received a warm welcome, had everything explained to me clearly and salesman understood my requirements and never pushed anymore. 10/10 service"

4th October 2017 | Mr Chris Tompkins

"I'd recommend Vertu Volkswagen Mansfield because they listen to your needs and we're able to match exactly what was required. Very professional, helpful, well mannered and not pushy. I would recommend without hesitation. Excellent staff, attention to detail and service. "

3rd October 2017 | Mrs Hilary Tetlow

"I was happy with the service at Vertu Volkswagen Mansfield because I didn't go to buy a car. I dropped my girlfriend of to pick her car up which had been serviced. Seen the car on the forecourt and wanted it. I spoke to the sales rep Simon had a look round the car and had a test drive. The car was priced well and was happy I wasn't being forced in to anything. I took time to think about it and went a head with it, with no pressure.good people and good service. Don't regret one thing. "

2nd October 2017 | Mr Russel Perkams

"My experience at Vertu Volkswagen Mansfield was cracking because the sales team are extremely friendly, knowledgeable and don't push you to purchase a vehicle. The general manager came out to chat with us on the day of collection which I have never experienced before."

28th September 2017 | Mrs Helen Wilson

"I would not recommend Vertu Volkswagen Mansfield because I have contacted by email x2 and phone X1 about a chip on the bonnet when delivered with no resolution"

27th September 2017 | Mrs C

"Vertu Volkswagen Mansfield were fantastic because of the price and customer service"

27th September 2017 | Mr Paul Macleod

"I would recommend Vertu Volkswagen Mansfield to friends and family because they provide a great service"

26th September 2017 | Miss Jodie Reynolds

"My experience at Vertu Volkswagen Mansfield was memorable because Simon who dealt with my purchase was very helpful and friendly and I would definitely recommend to friends and will go back myself in future years "

25th September 2017 | Mr Terry Earl

"Vertu Volkswagen Mansfield were great because the staff was friendly and never pushed for a sale and helped me through every step until they found me the perfect car. "

25th September 2017 | Mr Alex Hudson

"My experience at Vertu Volkswagen Mansfield could have been better not because of this vehicle purchase, but due to my purchase of another vehicle which I ordered at the same time. This purchase was fine, with no problems, the purchase of the other vehicle much less so."

25th September 2017 | Mr A

"Vertu Volkswagen Mansfield were great because they explained everything I needed to know about the car and researched it's history and the previous owner "

15th September 2017 | Mr Wayne Shortt

"tom my salesman was very good"

11th September 2017 | Mr Steve Rawles

"I'd recommend Vertu Volkswagen Mansfield because it's one of the Vertu outlets that seems to be doing very well. By the way, this questionnaire is different from the first one I was sent which was impossible to answer. This one is better. I'm glad someone took notice of my email and comments."

4th September 2017 | Mrs Diane Hibbert

"My experience at Vertu Volkswagen Mansfield was positive because our salesman Tom was not pushy and demanding like the reputation people in that position are given. He was very professional throughout and kept regular contact as we were not local to the dealership. Everybody who had contact with us were very helpful and could not do enough. Even after we had signed on the dotted line and been given the keys. Would recommend dealing with Vertu Volkswagen Mansfield..!"

31st August 2017 | Mr Daniel Taylor

"The experience at Vertu Volkswagen Mansfield was great because they were very patient and understanding and were always helpful and wanted the vest car for me not what was best for them to get rid off. "

30th August 2017 | Mr Joshua Kelly

"I had a great experience at Vertu Volkswagen Mansfield because there was no pressure selling and the sales advisor Fraser Ormerod kept us informed and fully answered our queries. All credit to him. "

29th August 2017 | Mr Adrian Mcbain

"The experience at Vertu Volkswagen Mansfield was fantastic because I'm very happy with the car I purchased."

24th August 2017 | Miss Jaqueline Cooper

"My experience at Vertu Volkswagen Mansfield was positive because the staff were lovely the cars are brilliant and you really are treated like royality. Great experience "

21st August 2017 | Miss Samantha Reid

"Vertu Volkswagen Mansfield were helpful because the service received was very good."

10th August 2017 | Mr John Waters

"I would not recommend Vertu Volkswagen Mansfield because I clearly stated that I wanted a car with only one owner from New and when the log book arrived I was the 3rd owner , if I had have known this I would not have perchaced the car ."

2nd August 2017 | Miss Alison Stone

"I'd definitely recommend Vertu Volkswagen Mansfield to friand family because nice clean cars & not pushy salesman just let you look"

1st August 2017 | Mr Richard Hollingsworth

"I'd definitely recommend Vertu Volkswagen Mansfield to friends and family because everyone if very friendly there. They are patient and knowledgeable. They listen to the customer and try to fulfill all the needs. "

27th July 2017 | Miss Anna H

"I had a great experience at Vertu Volkswagen Mansfield because was very quick and easy to get the deal sorted and got what i went for"

25th July 2017 | Mr ben Mitchell

"I'd suggest Vertu Volkswagen Mansfield to a friend because they were honest and clear communication from start to finish "

24th July 2017 | Mr Paul Stevenson

"I had a great experience at Vertu Volkswagen Mansfield because all the staff there were very friendly towards me and all helped me make the right choice on vehicle that I wanted. I felt very comfortable speaking to the staff and found all the sales team friendly and helpful. "

24th July 2017 | Miss Tela Crew

"I'd recommend Vertu Volkswagen Mansfield to anyone because they are a friendly professional garage with a wide range of cars to choose from."

20th July 2017 | Mr Daniel Hillon

"Vertu Volkswagen Mansfield were great because Simon made me feel at complete comfort and put me at ease in stead of being needy and pushy, overall great customer service from him!"

14th July 2017 | Mr Louis Goddard

"I'd definitely recommend Vertu Volkswagen Mansfield to friends and family because the service was good, very quick from picking my car to collecting it, also really love the video emails i got so much more personal"

10th July 2017 | Mr Ross Shetliffe

"My experience at Vertu Volkswagen Mansfield was memorable because it was a very efficient and friendly service"

8th July 2017 | Mr Paul Slater

"Vertu Volkswagen Mansfield were really helpful and I'd recommend them because they were professional in both their attitude and their performance"

3rd July 2017 | Mrs M

"I'd recommend Vertu Volkswagen Mansfield because there was no pressurised selling just a professional and informative sales attitude ,which for a woman buying a car on her own was excellent very well done vw"

2nd July 2017 | Ms Christine Sinclair

"Vertu Volkswagen Mansfield staff were good because because they had the car l was looking for. "

29th June 2017 | Mr Stephen Williams

"Vertu Volkswagen Mansfield were fantastic because I was well looked after"

28th June 2017 | Mr Robert Fox

"Vertu Volkswagen Mansfield were great because they realised that i was a customer who knew what i wanted and all they needed to do was to ensure that i get the right fit for the MAIN people who would be regularly in my car ie ME and my children. Although it was a used car purchase, they made the whole handover experience for my children so exciting. Thanks Simon and team, The kids havent stopped talking about the unveiling of the car and Simon driving them out of the building into the carpark :)"

26th June 2017 | Miss Linda Thebe

"My experience at Vertu Volkswagen Mansfield has always been excellent for the 7 cars that I have bought from here - that's why I keep coming back even though it's quite some way from home "

24th June 2017 | Mr Douglas Michael Wright

"I'd recommend Vertu Volkswagen Mansfield to anyone because the staff from walking through the door are very welcoming and friendly."

16th June 2017 | Mr Scott Clark

"I would recommend Vertu Volkswagen Mansfield to friends and family because they were very helpful, efficient and attentive. "

14th June 2017 | Mr Wayne Creed

"Vertu Volkswagen Mansfield were really helpful and I'd recommend them because they are very competitively priced, offered an acceptable p/x price, but mainly all staff dealt with have been extremely helpful."

7th June 2017 | Miss Donna Reynolds

"My experience at Vertu Volkswagen Mansfield was positive because tom wood the salesman l dealt with made the whole experience very easy"

5th June 2017 | Mr Marshall

"Vertu Volkswagen Mansfield staff were good because they listened to my requirements and came up with a deal I was happy with. Well done to Vertu Mansfield."

3rd June 2017 | Mr Bradley Phillips

"I'd endorse Vertu Volkswagen Mansfield because they had the right car at the right time with excellent customer service. Particularly enjoyed the email videos of my new car being prepared for me to buy."

3rd June 2017 | Miss Louise Beaumont

"I'd endorse Vertu Volkswagen Mansfield because IT NEAR FOR ME"

2nd June 2017 | Mr Patrick Tomlinson

"The experience at Vertu Volkswagen Mansfield was good because the service was exceptional and the quality of car was great "

2nd June 2017 | Miss Rebecca Newman

"The experience at Vertu Volkswagen Mansfield was great because, it was a easy stress free and an enjoyable experience. "

2nd June 2017 | Mrs Rachel Evans

"My experience at Vertu Volkswagen Mansfield was cracking because nothing was too much trouble and i was constantly informed to what was happening with regards my purchase. "

28th May 2017 | Miss Louisa Tooley

"Vertu Volkswagen Mansfield were helpful because firstly my problems were resolved with the help of the sales team. My only concern is the checks on the car before I received it. Some items were not resolved. However the sales team came to the rescue again. "

26th May 2017 | Mr Martin Will

"I was happy with the service at Vertu Volkswagen Mansfield because they did everything they could to get me the car I wanted. "

25th May 2017 | Mrs L

"I was happy with the service at Vertu Volkswagen Mansfield because it was excellent"

25th May 2017 | Mrs Jennifer Bacon

"I'd definitely recommend Vertu Volkswagen Mansfield to friends and family because they were professional, courteous , and very helpful, highly recommended ."

25th May 2017 | Mr George Hughes

"The experience at Vertu Volkswagen Mansfield was fantastic because i was looked after from the moment i stepped into the showroom. there was no pressure from the sales team. the guy that looked after me was friendly and efficient. i had a few issues over the transfer of my old car but this was handled very professionally and efficiently. i will always drive a volkswagon because of the reliability of the vehicle and its reputation."

25th May 2017 | Mrs Deborah Jackson

"Vertu Volkswagen Mansfield were great because Simon helped me with my every need and was very helpful with all my questions I needed answering toward buying the vehicle. Top sales man!"

23rd May 2017 | Mr James Wardle

"Vertu Volkswagen Mansfield were helpful because excellent customer service and good communication. Knew about their product and nothing was to much trouble .Collecting the car was made special well done vertu."

23rd May 2017 | Miss Joy Hickling

"My experience at Vertu Volkswagen Mansfield was memorable because no pressure was put on me during the sales pitch and the result being the recipient of a very nice car."

23rd May 2017 | Mr Michael Woods

"I'd recommend Vertu Volkswagen Mansfield because the service I received was very professional and felt that no pressure was put on me. Darren explained everything to me in a way I would understand and the entire team was so friendly on each visit."

23rd May 2017 | Miss Megan Sparrow

"I'd suggest Vertu Volkswagen Mansfield to a friend because they are extremely professional with a friendly attitude they make you feel as you're their only client Show room gorgeous Lovely refreshments "

21st May 2017 | Mrs Jane Cook

"The experience at Vertu Volkswagen Mansfield okay. Had to make appt to see vehicle and when I arrived was told I had to wait as sales person busy with another customer. Asked to see someone else as I was in a hurry. What's the point of having to make an appt if they do not honour the appt? Lovely vehicle. Had to chase phone calls as no response. Bit casual and no communication between staff. Overall really happy with car and deal. Handover excellent."

20th May 2017 | Miss Wendy Spooner

"The experience at Vertu Volkswagen Mansfield was great because of the relaxed and friendly atmosphere and quality of the vehicles and the no pressure sales staff the experience of buying a new car was one of the best I have had in the last 25 years I was well impressed and made to feel so welcome and valued big thank you to all the staff"

17th May 2017 | Mr Robert Jaques

"I would recommend Vertu Volkswagen Mansfield to friends and family because Tom our salesman was very professional, not at all pushy and made me feel at ease with the purchase. Derryl the manager also spoke to us both before and after purchase and was both friendly and professional. We love our Up! And can't wait to take him on a long drive."

10th May 2017 | Mrs Portia Clarke

"Our Sales rep Chris was very attentive and made sure that all the questions we had were answered with enough information for me to make an informed decision on my purchase. I am extremely pleased with the car and the service that was offered to me at Vertu Volkswagen in Nottingham, I would consider buying from there again in the future."

8th May 2017 | Ms Bradley

"I'd definitely recommend Vertu Volkswagen Mansfield to friends and family because of the friendly experience from the get go. I saw the car online and Fraiser gave me a video of it straight away. I was told about all the features AND problems (very minor) and got it delivered straight to my door! No hassle and no stress - what's there to hate"

2nd May 2017 | Mr Salmon

"I would not recommend Vertu Volkswagen Mansfield because things changed during the sale that incurred additional fees. I am still waiting for a refund for an unexpected debit card charge. The Mansfield depot delivered the car to Bridge St Motors in Widnes for me to collect for which I had to pay a fee of £100 even though the website offers Nationwide delivery without mention of cost. The salesman also said the car would be fuelled and it had less than quarter of a tank. May I say though that the staff at the Widnes depot were very professional and helpful during handover."

2nd May 2017 | Mr C

"I'd definitely recommend Vertu Volkswagen Mansfield because they made me feel like I was spending a million pounds."

16th April 2017 | Mrs C

"Vertu Volkswagen Mansfield were helpful because overall experience from first visiting to collecting vehicle was a pleasurable journey."

8th April 2017 | Mr Philip Bryant

"Great cars, value for money and excellent customer service."

6th April 2017 | Mr Lee Wilson

Volkswagen Mansfield

Volkswagen MansfieldVolkswagen Mansfield
volkswagen

Bristol Street Motors is one of the largest motor retailers in the UK, and it offers a wide selection of new and used cars for sale at its many dealerships across the country. The dealership group prides itself on generating a high volume of sales each year which are a result of its excellent customer service. Whatever your requirements, Bristol Street Motors offers a team of dedicated sales executives who are approachable, knowledgeable and willing to help.

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94 of Volkswagen Mansfield customers who bought a vehicle would recommend them to a friend