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100 reviews of Volkswagen Walton-on-Thames

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of Volkswagen Walton-on-Thames

78

Overall satisfaction

78

Would recommend

"Lookers Walton on Thames Volkswagen staff were good because they are friendly and professional "

13th December 2017 | Mr Arcadie Duga

"Lookers Walton on Thames Volkswagen staff were very helpful "

12th December 2017 | Mr Nick Bird

"Lookers Walton on Thames Volkswagen gave all the information I needed, after being turned away from another VW dealership and no been given any information. I am please with the interaction at Walton, and will further consider completing the purchase."

11th December 2017 | Mr Oren Paynton

"I'd definitely recommend Lookers Walton on Thames Volkswagen to friends and family because (same answer as last survey i did)"

6th December 2017 | Mr Duncan George

"Lookers Walton on Thames Volkswagen were great because there was no messing around, just a straight professional deal done on the car I wanted."

1st December 2017 | Mr Jamie Atkinson

"My experience at Lookers Walton on Thames Volkswagen was memorable because the staff were very helpful and efficient in completing my purchase"

30th November 2017 | Mrs Emily R

"I would not recommend Lookers Walton on Thames Volkswagen because I had to chase to follow up and make the sale and I still have out standing points. It was I who spent £26k !!!"

29th November 2017 | Mr Matthew Addison

"My experience at Lookers Walton on Thames Volkswagen could have been better because I was ignored & walked out, booked a test drive online, wasn't listened to, was patronised, just ended up annoyed. "

25th November 2017 | Ms Anna Marshall

"Lookers Walton on Thames Volkswagen staff were good because they were polite, called me back when required promptly, explained things well and kept me informed."

21st November 2017 | Miss G

"The experience at Lookers Walton on Thames Volkswagen was fantastic because staff have great communication skills,professional knowledge ,take pride in their work."

13th November 2017 | Miss B

"Joe was helpful throughout and kept me updated with the process and explained everything "

8th November 2017 | Miss Hayley Smith

"Lookers Walton on Thames Volkswagen were fantastic because they made it straight forward without any hassle whatsoever but still maintaining a high level of professionalism."

8th November 2017 | Mr Adam Swinford

"Lookers Walton on Thames Volkswagen were helpful because 5 years ago I purchased a Skoda from the same group. The sales were awful and the service after purchase was poor. However the past is gone. I went into Walton branch and there was a complete change of attitude. All the staff are helpful. Billy the salesman was helpful and was keen to go through all the range of cars to ensure that I had the right car. And yes I bought a Tiguan and so far very pleased with it."

7th November 2017 | Mr Michael Wells

"Lookers Walton on Thames Volkswagen were great because they run a very professional, clean & well presented site with lots of good choice of cars."

1st November 2017 | Mr Evelyn

"I would not recommend or otherwise as every individuals experience is different. I was looking for a car that I discovered has a six month order time, so I was unlikely to have been satisfied. However in my view before salespeople are passed to a customer they should have enough knowledge and presence to give a modicum of confidence to a customer."

31st October 2017 | Mrs M

"My experience at Lookers Walton on Thames Volkswagen could have been better because I know it was a Sunday and an hour before closing but I felt like the staff were more interested in going home than selling me a car. The doors were locked to the forecourt so was taken “behind the scenes” through a messy corridor. The way of questioning from the member of staff made me feel uncomfortable and as if I’m not actually going to buy anything. After about 40 mins of paperwork and faffing around I was finally able to take the car for a test drive for for about 1/2 mile up To the roundabout and back again. Back in the showroom, I tried to get some figures from the salesman for different options of the GTE or even for the GTE that I Test drove. I couldn’t get any answered and was told I would receive some prices in an email the following day. I called late afternoon the following day (Monday) as I hadn’t received anything. I then had a call Tuesday and still I had to ask for figures to be emailed. Eventually I received a quote for a new GTE but with the wrong term (I wanted 24 months) and with the wrong annual mileage (I wanted 10000). There was no questioning or explanation of any extras or options that I may want. I also received a very bad and out of focus photo of a quote for the car that I test drove (again with wrong term and mileage) but I can’t actually read all the info as it’s not even taken square on!! Basically I feel like I should look elsewhere which is a pain as this branch is my local one. "

26th October 2017 | Mr A

"Lookers Walton on Thames Volkswagen were great because polite prompt service and attention."

20th October 2017 | Mr Robert Watson

"My experience at Lookers Walton on Thames Volkswagen could have been better because the staff were inept, unprepared, wasted my time and If this is how I’m dealt with during the sales period I dread to think how I would be treated after sale. "

19th October 2017 | Mr McNulty

"I'd definitely recommend Lookers Walton on Thames Volkswagen because we are happy with the car and they provided a good service."

16th October 2017 | Mrs Elaine Kerr

"My experience at Lookers Walton on Thames Volkswagen was cracking because they where very nice and helpful. Shame that I had to go back as they didn't get everything right first time so had to take time out of my day to take the car back to be finished off. "

12th October 2017 | Mr Michael Farr

"Excellent suppport and clarity of all details."

12th October 2017 | Mr Robert Carter

"Lookers Walton on Thames Volkswagen were really helpful and I'd recommend them because my wish list for a car was fulfilled totally. The service I received was second to none - I would definitely recommend this dealer!"

10th October 2017 | Mrs Susan Allen

"I'd recommend Lookers Walton on Thames Volkswagen to anyone because good selection of quality vehicles, with excellent service."

10th October 2017 | Mr Michael Olsen

"I would not recommend Lookers Walton on Thames Volkswagen as the staff seem to lack full product knowledge, want to rush everything and do not hold the full range of VW vehicles."

6th October 2017 | Mr Stephen Belgum

"Lookers Walton on Thames Volkswagen was good because they have a good selection of both new and used vehicles on display"

2nd October 2017 | Mrs L

"I'd recommend Lookers Walton on Thames Volkswagen to anyone because of the all round great service I received from start to finish "

29th September 2017 | Mr Nathan Stanley

"I would recommend Lookers Walton on Thames Volkswagen to friends and family because of very helpful dealer, polite and professional "

28th September 2017 | Mr Aiden Biatie

"Lookers Walton on Thames Volkswagen were great because all aspects were excellent"

28th September 2017 | Mr John Skipper

"My experience at Lookers Walton on Thames Volkswagen could have been better if they had responded to my enquiry in some shape or form. "

25th September 2017 | Mr D

"I'd definitely recommend Lookers Walton on Thames Volkswagen because they value the customer, the human, the person buying the car......"

24th September 2017 | Mr Nick D

"My experience at Lookers Walton on Thames Volkswagen could have been better because they kept me hanging on instead of admitting early on that the vehicle in which I was interested had damage requiring attention"

20th September 2017 | Mr Paul Sweeting

"I had a great experience at Lookers Walton on Thames Volkswagen because of the reasons stated above. I am not looking to purchase a new car at the moment, but have my sights fixed on something in the future when i can afford it"

19th September 2017 | Mr John Blackmore

"My experience at Lookers Walton on Thames Volkswagen was positive because the service provided by Jack was first class. I am sorry that I was enquiring about a company car and therefore I cannot purchase through Lookers "

19th September 2017 | Mr Jamie Meakes

"I would not recommend Lookers Walton on Thames Volkswagen because 1 Disorganised 2. Inability to identify whereabouts of stock on site!"

17th September 2017 | Mr Timothy Cowley

"The experience at Lookers Walton on Thames Volkswagen was fantastic because the staff are extremely courteous, knowledgeable and give a great deal of their time. And I like VW cars."

16th September 2017 | Mrs Thisdell

"I would not recommend Lookers Walton on Thames Volkswagen because I got no reply, to my question."

12th September 2017 | Mr Derek Schouten

"I would not recommend Lookers Walton on Thames Volkswagen because my purchase experience was poor. Missing paperwork resulted in a three week delay to taking possession of car. A long time when you aren't trading in and have no car. This wasn't mentioned when deal agreed. The promises of some sort of compensation/gesture were hollow. Even down to a tank of petrol!! Just happy to be done with them. Communication was poor, I had to chase all information. Will be happy to have no further dealing with Lookers. "

11th September 2017 | Mr J

"I'd recommend Lookers Walton on Thames Volkswagen to a friend because the people are professional, efficient & know their stuff!"

11th September 2017 | Ms Frances Allberry

"I had a great experience at Lookers Walton on Thames Volkswagen because friendly team with knowledge and no pressure to purchase on the day, the reason that i will return 11/10"

31st August 2017 | Mr Andrew Hartnell

"I'd recommend Lookers Walton on Thames Volkswagen because the level of customer service and personal cate was phenomenal "

21st August 2017 | Mr Luke Boyd

"I'd recommend Lookers Walton on Thames Volkswagen because the car was exactly as it was advertised and the sales and reception staff were first class"

19th August 2017 | Mr Charles Simpkins

"I'd definitely recommend Lookers Walton on Thames Volkswagen because they provide a good all round service"

18th August 2017 | Mrs H

"My experience at Lookers Walton on Thames Volkswagen could have been better because I felt messed around and like I wasted my time which could be avoided if they had made an appointment when I called earlier that day. The sales person eventually saw us towards the end of the day and I felt that he wasn't committed to giving us a good service and just wanted to make a quick deal, when it was clear that this wasn't the case he tried to book us in for another day until we insisted on test driving the car which we had come to see. The test drive was short and to a 'set route'. He never offered for me to drive the car as well only my partner. The general manager was however very welcoming, shame about his staff."

16th August 2017 | Miss Rebecca A

"I'd endorse Lookers Walton on Thames Volkswagen because We bought a golf GTI from lookers volks wagon in hersham and we're dealing with lance Jackson who was just the nicest guy and also the best sales person we have come across, he was non pushy but knew everything and got back instantly to any query we had on the car, he was really genuine and really enjoyed dealing with him and actually part of the reason we bought the car as we weren't even looking for a GTI! Thanks lance!:)) Justine and Lee "

14th August 2017 | Mrs Justine Hanlon

"My experience at Lookers Walton on Thames Volkswagen could have been better because they could have prepared the car as agreed. And they could answer their emails or messages left with reception"

13th August 2017 | Mr Gavin Clark

"I had a great experience at Lookers Walton on Thames Volkswagen because the service is prompt and they are a friendly team with a good vibe."

9th August 2017 | Miss Susannah Lea

"My experience at Lookers Walton on Thames Volkswagen could have been better because they could have contacted me later with details or options or just responded to my enquiry. I will be looking at other makes"

9th August 2017 | Mrs Heather Pustowka

"I would not recommend Lookers Walton on Thames Volkswagen because I was not completely satisfied with the service. The car sales market is very competitive and so service needs to be improved. Can someone in Customer Services kindly contact me to discuss. "

7th August 2017 | Mr Nick Duncan - Brown

"I would not recommend Lookers Walton on Thames Volkswagen because person in the phone didn't really explain anything to me or get back to me after requiring about pacckage"

2nd August 2017 | Mr Chris Durkin

"I'd recommend Lookers Walton on Thames Volkswagen to anyone because their salesperson was really great and knew his stuff"

1st August 2017 | Mrs Katie Roberts

"I'd definitely recommend Lookers Walton on Thames Volkswagen to friends and family because the service is fantastic."

31st July 2017 | Mrs Eve Staniforth

"I would recommend Lookers Walton on Thames Volkswagen to friends and family because Miguel was thoroughly professional throughout the process. He was knowledgeable about the product and his communications were excellent throughout the whole process. A pleasurable experience and Miguel is a credit to the vw group."

31st July 2017 | Mr Steve Hughes

"Great dealers. I had been looking for a Golf R for a few months and finally found one I liked on autotrader. I phoned up the dealers and enquired about the car, 1 hour later I got a call back from a sales rep and he was able to fit me in for a test drive the car that afternoon. After agreeing to purchase the car, the sales rep, Billy took me through the add-ons that Volkswagen offered, never felt forced into buying anything. Billy said he would prepare the car and paperwork and it would be ready in a few days. When I went in to collect the car Billy took me through all the paperwork and the manager even came out for a chat before I took off. Everything was hassle free and the staff were very informative and friendly. Overall very impressed with Lookers Walton on Thames, just hope my local Volkswagen dealer is as good."

28th July 2017 | Mr Efren Punio

"Lookers Walton on Thames Volkswagen were great because they were knowledgeable & polite, however, not flexible enough when negotiating price."

28th July 2017 | Mrs P

"I'd definitely recommend Lookers Walton on Thames Volkswagen because the level of service and customer care I've received was simple exceptional. I was made to feel that my business was valuable to them and that they were keen to make sure that I was happy everything that was explained to me. Billy was always quick to respond to my calls and emails and was in no way a pushy salesmen but treated me like a friend and gave me good and honest advise. Billy and Jim took the stress out of my car buying experience and I will definitely be coming back to this dealership for my next car."

20th July 2017 | Mr Richard Nathan

"I was delighted with the service at Lookers Walton on Thames Volkswagen because our wishes were listened to carefully and from then on the service was prompt, polite and extremely helpful."

19th July 2017 | Mr Michael Keun

"I'd recommend Lookers Walton on Thames Volkswagen to anyone because they were very helpful, friendly and very flexible due to how far away I lived from the dealership."

17th July 2017 | Ms Helen Lobb-Jones

"Was sent a Citnow video for wrong vehicle and car i was interested had sold before i got to see it. Hopefully better experience next time."

17th July 2017 | Mr Chris Bottle

"You need to work harder to make deals more attractive. "

13th July 2017 | Mr Nick D

"I was pleased with Lookers Walton on Thames Volkswagen and would recommend them because their customer service is excellent and they made the experience of buying a new car exciting ! "

12th July 2017 | Mrs Sarah Tidy

"Very friendly staff, no pressure sales tactics. Went out of their way to help me with the purchase. Highly recommended"

12th July 2017 | Mr Muhammad Raza

"I'd definitely recommend Lookers Walton on Thames Volkswagen to friends and family because they were extremely efficient and very pleasant to deal with. I also am very happy with the car I have bought from them."

10th July 2017 | Mrs O

"My experience at Lookers Walton on Thames Volkswagen could have been better because Follow up an enquiry!"

10th July 2017 | Mr Alan Carruthers

"I'd suggest Lookers Walton on Thames Volkswagen to a friend because the whole experience was very smooth and professional"

3rd July 2017 | Mr Aaron M

"I'd suggest Lookers Walton on Thames Volkswagen to a friend because we had the best experience from start to finish, every single member of staff that looked after us were exceptional, we turned up on the Friday and drove away in our new car on the Tuesday - EXCEPTIONAL SERVICE, thankyou all x"

3rd July 2017 | Mrs Lucetta Parker

"The experience at Lookers Walton on Thames Volkswagen was good because Angus was extremely helpful, he took his time to explain everything without making me feel pressured.. I will definitely recommend to friends and family "

30th June 2017 | Mrs Sara Powell

"I'd endorse Lookers Walton on Thames Volkswagen because of the helpful friendly staff. I had an excellent experience because of Miguel & Paul's efforts. "

27th June 2017 | Mr Philip Downing

"Lookers Walton on Thames Volkswagen staff were good because they made me feel very welcome and helped me through the process of buying "

27th June 2017 | Mrs Tracy Smith

"Lookers Walton on Thames Volkswagen were really helpful and I'd recommend them because ALL the staff were helpful, friendly and made sure you felt 100% comfortable at all times. Everything about the car I looked at was explained and showed how to use. Highly impressed with the level of customer service. "

27th June 2017 | Miss Maria Elliott

"I was pleased with Lookers Walton on Thames Volkswagen and would recommend them because they give friendly service."

26th June 2017 | Mr David Neville-Towle

"The experience at Lookers Walton on Thames Volkswagen was great and all our questions were answered quickly. "

23rd June 2017 | Mr Andrei D

"My experience at Lookers Walton on Thames Volkswagen was cracking because my past experience from other car dealers was nowhere close to this one. Not only they offered me a good deal but also the service and attitude of all the staff was superb. Highly recommended!"

23rd June 2017 | Mr Sergio Pineda

"Lookers Walton on Thames Volkswagen were really helpful and I'd recommend them because they are nice and good. Happy to take any queries on the car models etc"

20th June 2017 | Mr Balaji Kuppachi

"I'd definitely recommend Lookers Walton on Thames Volkswagen because very professional and attentive customer care"

20th June 2017 | Mrs W

"I was pleased with Lookers Walton on Thames Volkswagen and would recommend them because they seem to understand customers' needs and take their time to explain everything you need. It doesn't feel like they're pushing you to buy something, but rather guiding you around according to your needs"

19th June 2017 | Mr Andrei D

"I'd recommend Lookers Walton on Thames Volkswagen to a friend because the salesmen went the extra mile to make sure I was satisfied with the car"

16th June 2017 | Mrs Wendy Sykes

"I'd suggest Lookers Walton on Thames Volkswagen to a friend because everyone on the staff are helpful and friendly and are prompt in responding to enquiries"

15th June 2017 | Mrs B

"My experience at Lookers Walton on Thames Volkswagen could have been better because lack of knowledge and communication"

12th June 2017 | Mr Keith Jenkins

"The staff at Lookers Walton on Thames Volkswagen were good because they understood I was stressed not to get the car by the weekend they promised and then went the extra mail to indeed deliver it that weekend"

8th June 2017 | Mr Pedro Caetano

"I would not recommend Lookers Walton on Thames Volkswagen because Cars for test drive need to be kept clean and the prices need to be kept in line with other dealers"

5th June 2017 | Mrs Diane Holden

"I had a great experience at Lookers Walton on Thames Volkswagen because Angus Hodge handled my enquiry quickly & efficiently"

31st May 2017 | Mrs Beverley Harding

"The experience at Lookers Walton on Thames Volkswagen was fantastic because the staff were friendly and efficient and the VW brand is excellent. The only fault I'd find is that the petrol tank was virtually empty when I took possession of the car. The car I left in part exchange was left with a three quarters full tank!"

31st May 2017 | Mr Robert Girvan

"I was happy with the service at Lookers Walton on Thames Volkswagen because i liked the approach of the sale staff i dealt with"

30th May 2017 | Mr Nicholas Burges

"I'd definitely recommend Lookers Walton on Thames Volkswagen because they sell quality new and used cars."

26th May 2017 | Mr David Procter

"Lookers Walton on Thames Volkswagen were fantastic because the service was great"

26th May 2017 | Mrs Liana Allos

"crap service warn everyone not to use"

22nd May 2017 | Mr Richard Smith

"The experience at Lookers Walton on Thames Volkswagen was as professional as you can get "

16th May 2017 | Mr Nigel Evans

"My experience at Lookers Walton on Thames Volkswagen was memorable because Miguel was very helpful."

16th May 2017 | Mr Edward Kotochigov

"My experience at Lookers Walton on Thames Volkswagen was cracking because the team and Angus Hodge were welcoming, extremely helpful in answering all of my questions, organised - the car was always ready for me to look at easily and available to test drive without me even having to ask, overall Angus and his managers were extremely proffessional and made the whole experience easy and fun. "

11th May 2017 | Mrs W

"The experience at Lookers Walton on Thames Volkswagen was good because very knowledgable chap who helped us, we wanted to see the car we had considered and also to be able to test drive if we wanted to, ticked all the boxes."

10th May 2017 | Mrs H

"My experience at Lookers Walton on Thames Volkswagen could have been better because the first time I tried to use the car it would not start. I had trouble trying to get someone to talk to last Monday am. I had to call Breakdown when I really needed my car"

9th May 2017 | Mrs Anne Blackwell

"My experience at Lookers Walton on Thames Volkswagen was positive because they were helpful and courteous"

9th May 2017 | Mr Micheal Martin

"We had a great experience at Lookers Walton on Thames Volkswagen because the sales team took time and effort to address our needs. Well done Team Walton. "

8th May 2017 | Mr John Tacon

"I'd suggest Lookers Walton on Thames Volkswagen to a friend because the customer service was good. Overall I was happy but my only suggestion would be for the dealer to be more organised when it comes to the handover to ensure everything runs smoothly. I was waiting around for a while, where things should've been prepared beforehand. My wife was very happy with the unveiling of her new car. "

1st May 2017 | Mr C

"My experience at Lookers Walton on Thames Volkswagen was memorable because the staff were very professional and friendly. Saying that I'm still waiting for my aerial which was promised to me."

1st May 2017 | Mrs Angela Clancey

"The experience at Lookers Walton on Thames Volkswagen was fantastic because the sales person Miguel was really helpful and friendly, happy to help where ever he could. The place was really clean and professional, and the car was beautifully clean when we came to pick it up "

29th April 2017 | Ms M

"I'd recommend Lookers Walton on Thames Volkswagen to a friend because I was very impressed by the professionalism and friendliness of the person I dealt with."

28th April 2017 | Ms Pauline Crothers

"I'd recommend Lookers Walton on Thames Volkswagen because they did what I asked of them"

26th April 2017 | Mr Neil Dunford

"I would recommend Lookers Walton on Thames Volkswagen to friends and family because excellent service from Lance from initial telephone enquiry to hand over of vehicle."

23rd April 2017 | Mr Andrew Balchin

"I would recommend Lookers Walton on Thames Volkswagen to friends and family because they seemed interested in selling me my car."

22nd April 2017 | Mrs Mary Bushell

Volkswagen Walton-on-Thames

Volkswagen Walton-on-ThamesVolkswagen Walton-on-Thames
volkswagen

With a heritage to parallel the brands we supply, the Lookers Group has grown through a combination of innovation and investment, to offer one of the most modern retail experiences in the UK today.

Our extensive portfolio allows access to a wide range of new and approved used cars from 31 major car manufacturers, as well the most desirable vans and competitive leasing contracts.

You can be assured of an industry leading experience delivered through our committed approach to customer care. Starting with your initial enquiry, our mission of "Customers for Life" is demonstrated in everything we say and do. This is integral to the values of the company and as a result our sales specialists are helpful, knowledgeable and always happy to answer any questions. Should you decide to purchase one of our quality vehicles, they will also be able to advise you on the variety of financial options available.

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Suzuki Alto 1.0 SZ3 5dr

  • 996cc engine
  • Petrol
  • Manual
  • 38,246 miles
  • Year (2014)

Approved Trusted Dealer

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78 of Volkswagen Walton-on-Thames customers who bought a vehicle would recommend them to a friend