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100 reviews of VW Darlington

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of VW Darlington

90

Overall satisfaction

92

Would recommend

"I'd definitely recommend Lookers Darlington Volkswagen because they are streets ahead of middlesbrough vw in respect of customer service"

6th December 2017 | Mr Mark Barlow

"Lookers Darlington Volkswagen were fantastic because Dave Betts was friendly,professional and knowledgeable and the entire experience waseasy and stress free."

4th December 2017 | Mr George Hall

"I bought from lookers mainly because i trust the company and hope if i have any problems they will be sorted. "

25th November 2017 | Mr David Campbell

"Lookers Darlington Volkswagen staff were good because they were helpful without being over the top and they knew what they were talking about."

21st November 2017 | Mr Martin Roberts

"My experience at Lookers Darlington Volkswagen was positive because excellent service from start to finish. We knew what we wanted, and were listened to. No pushy sales. All options explained clearly, some of which we took. Hangover was great, everything explained to us and demo of car. Car was prepared to really high standards. We’ve received two calls since collection to check all ok and see if we have any further questions. Would absolutely recommend to friends / family - already have. "

17th November 2017 | Mrs Edwards

"Lookers Darlington Volkswagen were great because those little things that count .... my car at service time is like a skip .... always valeted after service ..... never felt conned .... last service was air con ... lookers came in £20 cheaper than I could get it elsewhere ... marvellous "

17th November 2017 | Mr Paul Taylor

"My experience at Lookers Darlington Volkswagen was great because I felt they looked after me good, I always respected all their honest questions and answers! Overall it was good and I would defiantly recommend."

13th November 2017 | Mr Mark Dicker

"My experience at Lookers Darlington Volkswagen was cracking because i got a really great deal and some extra perks. Level of service was good and the car purchased was of a high standard and well maintained."

13th November 2017 | Mr Lewis Brown

"The experience at Lookers Darlington Volkswagen was fantastic because friendly, helpful staff."

11th November 2017 | Mrs Judy Jenkins

"I would recommend Lookers Darlington Volkswagen to friends and family because from first contact to hand over was a good experience no pressure,the salesman I dealt with Mr Matthew Singh is a credit to the company."

9th November 2017 | Mrs Julia Pattinson

"I'd recommend Lookers Darlington Volkswagen to a friend because they gave me a great deal and great service"

7th November 2017 | Mr Dean Crane

"Lookers Darlington Volkswagen were fantastic because all the way through the purchase all my questions were answered in a professional manner i did recommend my daughter and she went on to purchase a new VW"

1st November 2017 | Mrs Margaret Hardy

"My experience at Lookers Darlington Volkswagen could have been better because salesperson not focused on customer.Previous sales person on previous vehicle was outstanding. This current sale left me cold. Very little explanation of car before driving away not good experience at all.Would not want to deal again with salesperson I had. Needs further training"

1st November 2017 | Mrs Maureen Glynn

"Lookers Darlington Volkswagen staff were good because they spent quality time explaining the process on relation to our purchase amd supported it with video updates which I thought was great"

31st October 2017 | Mr Gary Smithowen

"The experience at Lookers Darlington Volkswagen was great because the customer can see that the company strives to be professional and thorough, doing everything to reassure them that their purchase and aftercare will be of the highest standard."

28th October 2017 | Mr Alan S

"I'd recommend Lookers Darlington Volkswagen because during sales negotiations we are not pestered by supposed senior sales personnel coming and sitting on edge of desk telling us how good a deal we are being offered ! We know when the deal on offer meets our expectations, we've been buying new cars for the last 40years."

27th October 2017 | Mr Hugh Hay

"My experience at Lookers Darlington Volkswagen was positive because not only is the work carried out by their garage of a high standard, they also pull out all the stops when it comes to looking after you and also not giving you the hard sell."

18th October 2017 | Mr Edward Lamb

"Lookers always go the extra mile to help us, their customer, get exactly the car we are looking for at a good price; not the closest vehicle match that other dealers think we want ! Lookers offer a superb personal and very professional service in looking after us and making us feel valued as customers. Despite it being a 200 miles round trip to collect our new VW, they make it very easy to do business with them, along with providing the reassuring certainty that the vehicle they sell us will be in first class order when we collect it. Following our initial contact and enquiry in July, our Salesperson Nicky Todd stayed on the job and was brilliant in sorting out exactly the car we wanted at a great price in October. Thank you Nicky ! Great customer service and we will be buying again from you and Lookers !"

18th October 2017 | Mr J

"What a great stress free experience. From start to finish everything explained thoroughly and nothing too much trouble. Felt so looked after and can honestly say we will be back for our next purchase. David Betts is so professional, puts you at ease and lets you make a real informed decision without the hard sell. The chocolate champagne bottle was a great touch. If you are looking for a car and want an honest deal, speak to David as you will be in safe hands."

4th October 2017 | Ms Andrea Graham

"Lookers Darlington Volkswagen staff were good because they listened, they informed and they acted with speed and professionalism."

26th September 2017 | Mr Tony Greensmith

"The experience at Lookers Darlington Volkswagen was great because the staff were helpfull . They have a fantastic reputation . "

26th September 2017 | Mr Christopher Summerson

"I had a great experience at Lookers Darlington Volkswagen because of the care and attention provided by the Sales person. Dave Betts. Also the car is very good!"

26th September 2017 | Mr David Blair

"I'd recommend Lookers Darlington Volkswagen to a friend because they have a good range of quality cars, helpful friendly staff that are not pushy and listen to your needs! "

21st September 2017 | Mr Lee Searle

"I was pleased with Lookers Darlington Volkswagen and would recommend them because they genuinely seem to care about their customers needs and requirements. They are not at all pushy and understood when I did not chose to take some of the extra offers. "

19th September 2017 | Mrs Katie Limbrick

"Lookers Darlington Volkswagen were great because Dave Clark was very helpful. "

17th September 2017 | Mr Kevin Brown

"The experience at Lookers Darlington Volkswagen was great because staff so friendly and not pushed to except first deal"

15th September 2017 | Mr Shaun Card

"I'd endorse Lookers Darlington Volkswagen because they did everything they promised and a little more !"

14th September 2017 | Mr Russel Kenyan

"Lookers Darlington Volkswagen were great because PROVIDE AN EXCELLENT SERVICE AND LOOK AFTER YOU WHEN EVER YOU VISIT THE SHOWROOM AND AFTER WOODS."

11th September 2017 | Miss Lesley Connor

"Lookers Darlington were very friendly and helped me find the exact used car I wanted."

11th September 2017 | Miss C

"I would not recommend Lookers Darlington Volkswagen because of their sales tactics "

11th September 2017 | Mr Daniel K

"I'd definitely recommend Lookers Darlington Volkswagen because they were patient during my visit and not pushy."

11th September 2017 | Mr Alex Redpath

"I would recommend Lookers Darlington Volkswagen to friends and family because their fast, friendly and relaxed response to my enquiry made things so easy for me, thanks guys"

9th September 2017 | Mr S

"I would not recommend Lookers Darlington Volkswagen because their sales employee tried to force a car sale down your customers throat. First question when enquiringly about a car shouldn't be "do you want to put down a deposit" before any of my questions had been asked. Followed by sorry the car is sold for the next day to say it's not. "

7th September 2017 | Mr David Fincham

"My experience at Lookers Darlington Volkswagen has been good in the past but this time the experience has been poor."

4th September 2017 | Mr R

"I'd endorse Lookers Darlington Volkswagen because local dealer "

30th August 2017 | Mr Connor Pearson

"I was pleased with Lookers Darlington Volkswagen and would recommend them because they take great pride in what they do. They made the whole experience very easy and went above and beyond what I expected. Would definitely buy from them again."

29th August 2017 | Miss Joanne Parker

"Lookers Darlington Volkswagen were fantastic because the staff were incredibly helpful from Val the receptionist to Joshua the car salesman."

29th August 2017 | Mrs Sarah Turner

"Having purchased a Golf with my son a few weeks earlier, I was very happy dealing with Darlington, however after my own experience that has now changed. I don't think it is particular issue with Darlington it is within the Lookers group as a whole as this seems to be a process problem. I will probably end up getting a car via them if the right one comes up again"

29th August 2017 | Mr Kevin Hullah

"I would recommend Lookers Darlington Volkswagen to friends and family because they were very helpful and we received good and efficient service."

24th August 2017 | Mrs Christine Sproats

"Lookers Darlington Volkswagen were really helpful and I'd recommend them because they were always at hand for help! The receptionist was extremely helpful, never had a met a receptionist as knowledgeable. Unfortunately I didn't get her name but she was older women! I thought that getting a video of your car days before getting it was a great touch! "

22nd August 2017 | Miss Julia Moss

"I would recommend Lookers Darlington Volkswagen to friends and family because The sales person was good, without being an overly irritating in your face sort of salesman, which would have made me go elsewhere"

19th August 2017 | Mrs Andrea Campbell

"I'd recommend Lookers Darlington Volkswagen to anyone because good location and helpful sales people."

14th August 2017 | Mr Gary Gove

"The staff at Lookers Darlington Volkswagen were good because helpfull"

7th August 2017 | Mr Martin Boys

"Lookers Darlington Volkswagen staff were good because of their friendly polite approach. Also excellent product knowledge, and above all - I felt I could trust them and that they 'cared' - which as a customer is all you want, really. Thanks to Matthew, David and Lee for making buying a car an enjoyable experience."

3rd August 2017 | Mr Reah

"This the second car I have bought from Lookers Darlington ( I also purchased a car from their Northallerton Branch) and have been very satisfied with the service I received in all my dealings with them. I've have now done business "

31st July 2017 | Mr Peter Pentland

"Lookers Darlington Volkswagen were great because the staff were excellent not pushy and I got a great deal all round "

26th July 2017 | Mr Peter Robson

"The experience at Lookers Darlington Volkswagen was fantastic because Nick was very helpful and not at all pushy! "

25th July 2017 | Miss Aimee Howell

"I had a great experience at Lookers Darlington Volkswagen because josh the sale man was very polite and knew what he was talking about,he picked me up from the rail station and took me for a test drive and I got a very good deal,oh and he makes a great brew too haha,best regards mr massie "

24th July 2017 | Mr Craig Massie

"The experience at Lookers Darlington Volkswagen was fantastic because it was what I have come to expect of them"

11th July 2017 | Mr William Tingle

"Lookers Darlington Volkswagen were great because the helpful attitude of the dealership staff and especially the salesman I dealt with, nothing was any trouble."

7th July 2017 | Mr Stephen Bethwaite

"The staff at Lookers Darlington Volkswagen were good because they were able to spend the right amount of time in discussing the vehicle selection as well as being able to offer an immediate test drive. Very welcoming environment and no hard sell of other products,but explained benefits well."

7th July 2017 | Mrs Janet Wilson

"I would recommend Lookers Darlington Volkswagen to friends and family because the salesman was very helpful "

7th July 2017 | Mrs Alicja Macanna

"I'd recommend Lookers Darlington Volkswagen to a friend because they offer an excellent service and the staff are very friendly."

5th July 2017 | Mr C

"The experience at Lookers Darlington Volkswagen was fantastic because the staff were very helpful and not pushy and I got a great deal."

4th July 2017 | Mr Peter Robson

"Lookers Darlington Volkswagen were great because of a no hassle experience"

2nd July 2017 | Mr Alan Rose

"I would not recommend Lookers Darlington Volkswagen because - Both my wife and I have used this dealership many times in the past and bought many vehicles here. I was therefore disappointed with the whole process of my visit on this occasion. The person I dealt with I found to be unprofessional, curt and unfriendly (despite calling me 'mate' throughout the process)! He also took two personal telephone calls during the test drive. The car we test drove was not performing as it should as the engine management light was on and it also smelled strongly of cigarette smoke. A very poor experience all round. I shall probably still purchase a VW car as I am pleased with the brand, but I will certainly not purchase from Lookers, Darlington."

30th June 2017 | Mr Reah

"Lookers Darlington Volkswagen were really helpful and I'd recommend them because they were very welcoming and friendly (all the staff not just the salesperson. They were not 'pushy'. They were honest and fair. They took their time with us, and seemed genuinely interested that we were happy with our purchase. The video of the car they posted was very helpful. It was extremely useful to be able to drive up there (from the Wirral ) and have the car ready to drive home in. Very satisfied. Well done!"

28th June 2017 | Mrs Janet Rigby

"Lookers Darlington Volkswagen were helpful specifically due to Matthew Singh (salesman) who went out of his way to find the best deal possible, but was not pushy like most sales people."

28th June 2017 | Mr Nathan Holliday

"I'd definitely recommend Lookers Darlington Volkswagen because the staff were helpful but not pushy in relation to the car sales and other relevant products on offer"

27th June 2017 | Mrs M

"My experience at Lookers Darlington Volkswagen was memorable because they know what you want & I came away happy"

27th June 2017 | Mr Allan Bussey

"I'd suggest Lookers Darlington Volkswagen to a friend because nice friendly service, to the point and much less waffle and complexity thankyou. Also fair price for trade in."

26th June 2017 | Mr John Todd

"I'd recommend Lookers Darlington Volkswagen because Ken was helpful, informative and calm, without ever being pushy. I hope that when it comes time to change our car that he will be there to help again."

23rd June 2017 | Mr Julian Crooks

"The experience at Lookers Darlington Volkswagen was good because they answered all my questions."

23rd June 2017 | Mr David Burns

"I would not recommend Lookers Darlington Volkswagen because they offer car/offers they can't provide."

23rd June 2017 | Mrs Shae Bridick

"The experience at Lookers Darlington Volkswagen was extremely rewarding because of the professional, friendly and knowledgeable approach and resolution of any issues"

23rd June 2017 | Mr Richard Barton

"I would recommend Lookers Darlington Volkswagen to friends and family because Joshua sorted me out with a fantastic deal. I had a car from another dealership I wasn't happy with and he got me into my perfect car without any hassle! "

22nd June 2017 | Mr Jack Dinsdale

"The staff at Lookers Darlington Volkswagen were good because they had a good choice of cars new and used"

20th June 2017 | Mrs Pamela Iceon

"I was happy with the service at Lookers Darlington Volkswagen because it was a no Hassle Purchase especially by there Salesman Matthew Singh"

17th June 2017 | Mr Alan Rose

"I'd endorse Lookers Darlington Volkswagen because the professional and quality service."

16th June 2017 | Mrs Amanda Long

"I had a great experience at Lookers Darlington Volkswagen because of the friendly professional service I received... "

16th June 2017 | Mr John Scott

"I'd endorse Lookers Darlington Volkswagen because from the moment I set foot in the showroom the service received was excellent. Ken Mann was very knowledgable and sourced the vehicle specification I was after from Lookers Preston. Regular updates and personal videos received on the status of the car. Minor scratches and cracked speaker panel replaced without issue. Wouldn't hesitate to buy another car from Lookers Darlington - a hassle free experience. "

13th June 2017 | Mr John O

"The deal on offer was very poor and as this would have been the 5th purchase in 7 years from Lookers I was disappointed."

13th June 2017 | Mrs Summerbell

"Dealt with Nicky in the Darlington branch not pushy or insisting but very helpful in every way. From first going into the garage will we completed the sale. Really first class salesperson. "

12th June 2017 | Mr R

"My experience at Lookers Darlington Volkswagen was generally positive because the transaction completed easily and on time. We bought remotely so the only issue was that there wasn't a handover as such, so I'm now having to deal with my local dealership as some things aren't clear. But, that's because there wasn't a handover; I'm sure it would have all been fine if we lived locally and collected from the dealership. Lookers have contacted my local dealership and we're now trying to resolve the queries I have. Overall it's a fab car and I love it. I am concerned that some of the items on the Autotrader ad (massage function on driver's seat, under-seat storage drawer on both front seats, first aid kit, lockable glovebox) are not present on my car and are apparently some are not even an option on the R-Line, this is effectively false advertising and the dealership has blamed Autotrader, I don't know whose fault it is but it shouldn't happen."

9th June 2017 | Mrs H

"Lookers Darlington Volkswagen were fantastic because they offered a great service. They contacted me with details of the make and model of car I was looking for, even gave me a choice of colour, and they offered a better deal than we could find locally and delivered the vehicle to the Highlands free of charge! I have already recommended them to friends and family!"

8th June 2017 | Mrs Maureen Sutherland

"Lookers Darlington Volkswagen were helpful because THE SALES PERSON WAS HELPFUL AND HONEST WITH THE PROBLEMS"

8th June 2017 | Mr Trevor Towers

"Lookers Darlington Volkswagen were great because they provide a hassle free experience when purchasing a car."

6th June 2017 | Mr Jonathan M

"My experience at Lookers Darlington Volkswagen was cracking because Matthew was great listening to our needs and sorting out our direction to buy the car we purchased."

6th June 2017 | Mrs Caroline Mctimoney

"My experience at Lookers Darlington Volkswagen was memorable because Nicky Todd was an extremely nice chap, easy to deal with and very personable. Thank you. "

6th June 2017 | Mr Litherland

"The experience at Lookers Darlington Volkswagen was great because they explained everything and took their time to explain thing even as a leaner driver."

4th June 2017 | Mr John Martin

"Lookers Darlington Volkswagen were great because they explained everything throughly, made you feel welcome and they weren't pushy. Also had amazing deals."

1st June 2017 | Miss Faye Johnson

"The experience at Lookers Darlington Volkswagen was fantastic because they were able to give us a test drive in the vehicle we were looking for and the salesman was very knowledgeable about the car."

27th May 2017 | Mr Colin Wilby

"The experience at Lookers Darlington Volkswagen was fantastic because the the sales person was very considerate of our requirements. All matters were covered in detail, with clear explanations at each step of the buying process. It was a very pleasing experience."

27th May 2017 | Mr Brian Burke

"I'd endorse Lookers Darlington Volkswagen because very friendly and knowledgable"

26th May 2017 | Mr Paul Jackson

"I've have already mentioned to my family members about Lookers at Darlington, I told them of how helpful and friendly the staff we're especially my sales person Dave Baker. "

26th May 2017 | Mrs R

"The experience at Lookers Darlington Volkswagen was good because personalised customer service, really helpful staff."

26th May 2017 | Mrs Fiona Thom

"I'd endorse Lookers Darlington Volkswagen because they listened to my what I wanted,then searched to find a car to fit my requirements. I got my lovely passat and I am very happy with the car and all the extras. "

25th May 2017 | Miss Karin Sowerby

"I'd recommend Lookers Darlington Volkswagen because of a friendly salesman who wanted to ensure we purchase what suited us not what he needed to sell. "

22nd May 2017 | Mrs Wendy Tinkler

"Lookers Darlington Volkswagen were helpful because everything was quick and simple. The service was excellent and the car we bought is exactly as we expected. Overall a very good experience!"

17th May 2017 | Mr David Mcafee

"The experience at Lookers Darlington Volkswagen was extremely satisfying Ken Mann and Dave Clark were brilliant. "

16th May 2017 | Mr Joe Devlin

"The experience at Lookers Darlington Volkswagen was good because of the friendliness, efficiency and professionalism of the salesmen."

16th May 2017 | Mrs S

"My experience at Lookers Darlington Volkswagen was cracking because everyone was very helpful and attentive. "

16th May 2017 | Mr Martin Millward

"My experience at Lookers Darlington Volkswagen was cracking because Graham was wonderfully helpful and made buying my new car a stress-free experience for me."

15th May 2017 | Miss Wigham

"The experience at Lookers Darlington Volkswagen was great because the cars are good and the price right..."

15th May 2017 | Mr Floyd Jones

"Lookers Darlington Volkswagen were fantastic because I bought the car that I wanted, at the price I wanted, and on time I wanted. If anyone wants to buy a new VW this is the place to go. THANK YOU for the great service I received."

15th May 2017 | Mr Peter W

"My experience at Lookers Darlington was first rate. The car was excellent and just as described. I dealt with Nicky Todd who was friendly, helpful and knowledgeable. Handover was very efficient and the whole process was made very straightforward. This was an all round good experience and I am happy to recommend them to others. "

15th May 2017 | Mr Heslop

"I would not recommend Lookers Darlington Volkswagen because of the above information I have written."

13th May 2017 | Ms Gillian Lynas

"I'd recommend Lookers Darlington Volkswagen because they are an extremely knowledgeable and friendly group of professionals who aim to help you in every area. "

12th May 2017 | Miss Gemma Palmer

"The staff at Lookers Darlington Volkswagen were good because they were friendly, efficient and professional."

11th May 2017 | Mr S

"I had a good experience at Lookers Darlington Volkswagen because of the way I was looked after by the sales rep"

10th May 2017 | Mr Ian Taylor

VW Darlington

VW DarlingtonVW Darlington
volkswagen

With a heritage to parallel the brands we supply, the Lookers Group has grown through a combination of innovation and investment, to offer one of the most modern retail experiences in the UK today.

Our extensive portfolio allows access to a wide range of new and approved used cars from 31 major car manufacturers, as well the most desirable vans and competitive leasing contracts.

You can be assured of an industry leading experience delivered through our committed approach to customer care. Starting with your initial enquiry, our mission of "Customers for Life" is demonstrated in everything we say and do. This is integral to the values of the company and as a result our sales specialists are helpful, knowledgeable and always happy to answer any questions. Should you decide to purchase one of our quality vehicles, they will also be able to advise you on the variety of financial options available.

80 Vehicles

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92 of VW Darlington customers who bought a vehicle would recommend them to a friend