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100 reviews of VW Morden

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of VW Morden

79

Overall satisfaction

77

Would recommend

"I'd suggest Lookers Morden Volkswagen to a friend because of the service, staff knowledge and customer focussed attention."

12th December 2017 | Ms Helen Dredge

"The experience at Lookers Morden Volkswagen was fantastic because very helpful and friendly staff. Very knowledgeable and nothing was too much trouble"

11th December 2017 | Mrs Lorraine Hill

"My experience at Lookers Morden Volkswagen could have been better if there is a deal to be done for a customer who wishes to buy a car outright. "

11th December 2017 | Mr Thackham Christopher

"Darren at Lookers Morden Volkswagen was very helpful. "

9th December 2017 | Mr Sam Ross

"Lookers Morden Volkswagen staff are amazingly attentive to your needs. Always looking to offer you the best deal possible. If your cars not there they will literally bend over backwards to help you. Very pleased. "

8th December 2017 | Mr Ohe Amoah-Kusi

"The experience at Lookers Morden Volkswagen was good because my salesperson was Sam Gowar. It was a real pleasure to be served by him. A consummate professional with good sense of humour. He is an asset to your team."

7th December 2017 | Miss Sandra Guthrie-Blake

"I'd recommend Lookers Morden Volkswagen to a friend because the service receive was excellent."

4th December 2017 | Ms Heidi Bazlinton

"The staff at Lookers Morden Volkswagen were good because they were very professional, helpful, friendly and welcoming."

4th December 2017 |

"I'd suggest Lookers Morden Volkswagen to a friend because they are very helpful and professional and very friendly, they also get things done very quickly and in quality "

1st December 2017 | Ms Aaliyah Hunt

"Lookers Morden Volkswagen were great because i was very satisfy"

24th November 2017 | Mr Alpha Bah

"Lookers Morden Volkswagen were fantastic because they're service was fast and friendly "

24th November 2017 | Miss Georgia Millward

"Lookers Morden Volkswagen were great because they found us our perfect car and the customer service was non pushy and professional. "

24th November 2017 | Mr Langton

"My experience at Lookers Morden Volkswagen could have been better because the whole thing was a waste of time! Dealt with so SLOWLY! "

22nd November 2017 | Mrs Joanne Habgood

"Lookers Morden Volkswagen were helpful because they responded promptly to my request for a test drive, and gave me the right amount of information about the car I was interested in."

22nd November 2017 | Mrs Gabrielle Berring

"I'd recommend Lookers Morden Volkswagen because they treat you like you are a valued customer from initial meet and greet, through the finance and sales process, and all the way to collection and personal follow up. The best experience my husband and I have had when buying a car!"

21st November 2017 | Mrs Sarah A

"I would recommend Lookers Morden Volkswagen to friends and family because they are fast in processing the purchase,clear in explanations and very helpful and caring. They even offered me a lift and I felt honoured. "

21st November 2017 | Mrs Memory Daka

"The staff at Lookers Morden Volkswagen were good because they were very attentive and gave me all the information I needed with a follow up by eMail"

20th November 2017 | Mr Michael Heritage

"My experience at Lookers Morden Volkswagen was cracking because they cover everything "

16th November 2017 | Mr John Cambridge

"I would not recommend Lookers Morden Volkswagen because - I've got a life to live !"

14th November 2017 | Mr Neil A

"I'd definitely recommend Lookers Morden Volkswagen to friends and family because we were very happy with the car"

8th November 2017 | Mrs Robert Smith

"The experience at Lookers Morden Volkswagen was fantastic because of the approach and attitude from the staff. "

7th November 2017 | Mr Sadaahnan Halkoree

"Lookers Morden Volkswagen were really helpful and I'd recommend them because they have an outstanding customer service and the cars are all just amazing! "

7th November 2017 | Miss Lakshaki K

"The experience at Lookers Morden Volkswagen was fantastic because I have been very happy with their services . The staff are really helpful,friendly & welcoming "

7th November 2017 | Mr Al Tahan

"I would not recommend Lookers Morden Volkswagen because of their appalling customer service "

7th November 2017 | Mr D

"My experience at Lookers Morden Volkswagen was excellent. Everything that we had asked for prior to our meeting and test drive had been prepared in advance and the salesperson was extremely thorough and painstaking."

2nd November 2017 | Mr James McAleenan

"I had a great experience at Lookers Morden Volkswagen because of the salesperson but service manager could have been more helpful. I've only had the car a week and it's been back in the garage twice"

2nd November 2017 | Mrs John Miller

"I had a generally had a good experience at Lookers Morden Volkswagen because of the guys who spent time to go through everything with me. "

30th October 2017 | Mrs W

"My experience at Lookers Morden Volkswagen was positive because I was dealt with quickly and professionally and all my answers were answered leaving no uncertainty. "

27th October 2017 | Mr Alexander Stamp

"The staff at Lookers Morden Volkswagen were good because they were very friendly, specially David that dealt with me. Explained a lot about the brand and the car in request, I'm super satisfied."

26th October 2017 | Mr Luan Lebarch

"The experience at Lookers Morden Volkswagen was great because of the salesman Michael "

25th October 2017 | Mrs Jane Hickey

"My experience at Lookers Morden Volkswagen was excellent and friendly staff. "

25th October 2017 | Mr Franklin Miranda

"I'd recommend Lookers Morden Volkswagen because Darren was extremely helpful and made it a very smooth transaction. "

23rd October 2017 | Mr Jack Tivers

"I'd definitely recommend Lookers Morden Volkswagen to friends and family because they have lot of car to choose from"

21st October 2017 | Mr Murugadas Subramaniam

"I'd recommend Lookers Morden Volkswagen to anyone because the customer service was excellent and the sales people we met (our main contact was Darren) were exceptionally polite and helpful."

16th October 2017 | Mr Martin

"I would not recommend Lookers Morden Volkswagen because despite my efforts to get a new car and aftet explaining to them that i am ready to buy they were not interest to retain business. "

16th October 2017 | Mr Sherwyn Singh

"I'd endorse Lookers Morden Volkswagen because I received nothing but first class service from sam "

15th October 2017 | Ms Julie Bygrave

"My experience at Lookers Morden Volkswagen could have been better because they should have offered my an extended test drive. They is the only way to really get to know if a vehicle will be suitable for you and your family. "

9th October 2017 | Mr Micheal Bayliss

"Took 3 attempts to get a response. Once enquiry made, sales person never called back with the actual quote. "

9th October 2017 | Mr L

"My experience at Lookers Morden Volkswagen was memorable because the salesman was attentive, good at his job and gave me all the information i needed and more"

28th September 2017 | Ms Caitlyn Teeney

"I was pleased with Lookers Morden Volkswagen and would recommend them because .... I would tell them to ask for sample or Andrew though !.!"

27th September 2017 | Miss Julie Bygrave

"I'd recommend Lookers Morden Volkswagen because fabulous friendly service"

27th September 2017 | Miss Jones

"The sales exec Darren went above and beyond. Excellent customer service. "

27th September 2017 | Mr Rob Hennesy

"I'd definitely recommend Lookers Morden Volkswagen because I have purchased numerous cars from them in the past and have always been happy with the way I’ve been dealt with by them! Good job guys "

26th September 2017 | Mr Dana Mohidin

"My experience at Lookers Morden Volkswagen was positive because they genuinely care for the customer"

26th September 2017 | Miss A

"I would recommend Lookers Morden Volkswagen to friends and family because they are very helpful and pro-active. Their sales personnel are very pleasant to deal with and know their products well."

25th September 2017 | Mr Michael Higton

"The experience at Lookers Morden Volkswagen was great because the customer service was second to none. "

11th September 2017 | Ms Eleanor Harris

"I'd recommend Lookers Morden Volkswagen because it made buying a new car not daunting but fun!"

11th September 2017 | Mr Ian Buchan

"I'd definitely recommend Lookers Morden Volkswagen to friends and family because there are many options on buying new and used vehicles "

2nd September 2017 | Mr Kevin Hodde

"I would not recommend Lookers Morden Volkswagen because there was no interest shown in our potential purchase."

25th August 2017 | Mr James Upson

"I'd recommend Lookers Morden Volkswagen to anyone because of the positive experience during recent visit."

16th August 2017 | Mr Mayswanrao Sonoo

"Lookers Morden Volkswagen were great because the staff were extremely helpful and provided additional information also ordering in the exact model wished to purchase to test drive.. "

14th August 2017 | Mrs Samantha Kuti

"I would recommend Lookers Morden Volkswagen to friends and family because the whole experience up until I spoke to the service department was exceptional unfortunately it is in my opinion it is possible to find someone who will let the company down , maybe not dramatically but bad enough to spoil the overall pleasant experience it ought to have been."

11th August 2017 | Mr Richard Warren

"My experience at Lookers Morden Volkswagen was positive because,the sales man was very friendly."

8th August 2017 | Mrs Pearl Anatshu-Agvei

"I'd definitely recommend Lookers Morden Volkswagen because it's a genuine dealer. Service and attitude of all staff are 1st class specially the person that served me, Junior. "

8th August 2017 | Mr Mamun Rahman

"I'd definitely recommend Lookers Morden Volkswagen to friends and family because the staff are friendly and helpful but not pushy. I'm also very happy with the deal I got on my part exchange and purchase. An all round good experience."

7th August 2017 | Ms Lorraine McReight

"I would not recommend Lookers Morden Volkswagen because when I went to collect the car the interior and exterior was dirty. I pointed this out to the sales guy who informed me to bring it back the next day to have it cleaned. I brought it back the following day and was told it would have a complete wash and clean, inside and out. When I was handed back the keys only the carpets were vacuumed and crumbs were still on the seat along with other dust and dirt from when I initially viewed the vehicle 2 weeks prior. Totally unacceptable!"

3rd August 2017 | Mrs T

"I would not recommend Lookers Morden Volkswagen because the dealers can't keep track of what cars are in their dealership, let alone in the other dealerships, and waste your time trying To buy cars that aren't available "

3rd August 2017 | Miss Catrina M

"The experience at Lookers Morden Volkswagen was great because from the moment we walked into the garage to the moment we left all of our needs and questions were answered, my little girl had a great time as the ride on vw beetles for children were not just for display they are there to be played with as well as the camper van tents, I would highly recommend anyone to use Morden Volkswagen as it's the second car I've bought from them with the exact same service 12 years apart "

3rd August 2017 | Mrs Marie Payton

"Lookers Morden Volkswagen were great because its the best experience I have had with any dealer and I own a bmw and mercedes and the experience I had here was the best compared to the other dealers. I am looking at an upgrade so will come see you soon"

1st August 2017 | Mr Aziz

"they are aware of my complaint. So is the Francise director who has not responded either "

28th July 2017 | Miss Brooke Tiller

"I'd endorse Lookers Morden Volkswagen because the attitude and approach of your representative was personable, flexible and as can be the case when buying products, particularly cars, I never once felt under pressure - Sam understood my remit, budget and my busy work schedule and was incredibly flexible and patient in how he dealt with me. It was a great experience from start to finish with everything explained fully and informatively."

27th July 2017 | Mr Daniel Brooks

"My experience at Lookers Morden Volkswagen was cracking because Munjir was trustworthy and was determined to find the the best car for my needs."

26th July 2017 | Dr Mohamed Zbaeda

"My experience at Lookers Morden Volkswagen was very good because your salesman, Nick Hansford, was both helpful, knowledgeable and courteous."

25th July 2017 | Mr Alan Powell

"I would not recommend Lookers Morden Volkswagen because the purchase process was very long and driven by a set procedure that the salesman had to work through. This procedure seemed to be more important than my needs and preferences. However, the salesman himself was excellent. I have one outstanding follow up question about a bit of missing history for the car."

24th July 2017 | Mr Steve King

"I'd definitely recommend Lookers Morden Volkswagen because the service was excellent by Junior the sales adviser and Kayleigh from the service team."

24th July 2017 | Ms Alison Hannen

"Exemplary service from the moment I contacted Lookers VW Morden until delivery of the car. Although I bought probably the cheapest Das Welt approved VW in their stock, I felt treated as a valued customer throughout. The salesman was helpful and informed and what he didn't know, he found out quickly and let me know. He was not pushy or fly. The rest of the team I dealt with were similarly helpful and professional, from the receptionist to the used sales manager. Even more importantly, when there was a hiccup with a wrong part being ordered, they let me know asap, explained how they were going to resolve it and then did so. There will always be occasions when things go wrong and it's how people respond when that happens that shows their true values: I'm pleased to say Lookers did well in this respect. Based on the treatment I've received so far, I have no hesitation in recommending them"

20th July 2017 | Mr H

"I'd endorse Lookers Morden Volkswagen because their customer service was exceptional. Staff were very friendly and catered to my requirements to find the car I wanted. "

19th July 2017 | Miss A

"I would not recommend Lookers Morden Volkswagen because I went in to part exchange my car came away after waiting ages with no information I could look at disappointed "

17th July 2017 | Mr Stephen Wyatt

"The staff at Lookers Morden Volkswagen were good because they seem to care "

13th July 2017 | Mr Malcolm Nash

"The experience at Lookers Morden Volkswagen was fantastic because of quick and full attention."

13th July 2017 | Mr M. Shuaib S

"I was happy with the service at Lookers Morden Volkswagen because of good service especially the Sales person, Mr. Munjir Alom and all the staff."

7th July 2017 | Mr Eliezer Pechon

"I'd suggest Lookers Morden Volkswagen to a friend because they are extremely helpful, very friendly and offer excellent service to their customers."

4th July 2017 | Miss Zerina Joseph

"I'd definitely recommend Lookers Morden Volkswagen to friends and family because the staff was really nice and very very helpfull."

3rd July 2017 | Mr Zbigniew Gebalski

"I'd endorse Lookers Morden Volkswagen because fast efficient services "

30th June 2017 |

"The experience at Lookers Morden Volkswagen was good because it was personal, time effective and very supportive."

29th June 2017 | Mr Mate Andrasi

"I would not recommend Lookers Morden Volkswagen because I have to rebuild my faith with the new team at Lookers Morden. Before I was introduced to Kevin, I was about to leave the showroom due to one of the salesman and to take my custom/busniess to another VW showroom. This one experience has put me off as I feel if your spending a a large amount of money on a car the right support should be put in place."

27th June 2017 | Miss Audrey Haswell

"I would not recommend Lookers Morden Volkswagen because the fuel gauge broke "

20th June 2017 | Mr Mark Steadman

"I would not recommend Lookers Morden Volkswagen because the receptionist was rude, the salesmen were not helpful, no one informed the car we were after was sold, the dealership and the cars are not nicely presented, the car we looked at had worn tyres all of different brands"

20th June 2017 | Mr Maxim K

"Lookers Morden Volkswagen were really helpful and I'd recommend them because of the sales person "

16th June 2017 |

"Lookers Morden Volkswagen were helpful because they took the time to show me various model options and select the one that was best. Although I have had a second thought, I am still considering buying a smaller car, from Lookers."

13th June 2017 | Mr Phillip Massiah

"The experience at Lookers Morden Volkswagen was fantastic because Sam was very friendly and helpful. Knew his stuff."

12th June 2017 | Mr Thras Andreou

"My experience at Lookers Morden Volkswagen was memorable because the salesman was not pushy, but helpful, informative and efficient. Phoned when he said he would and did what he said he would. Car looked fabulous when we took delivery, salesman patient explaining controls."

9th June 2017 | Mr Neil Stoddart

"The experience at Lookers Morden Volkswagen was good because the car we went to view we ended up going back to buy. It had been very well prepared inside and out, the salesman, Cameron, was amazing. Walking into the dealership we were immediately greeted and offered refreshments. Cameron explained everything very clearly. He had everything ready for the test drive and even though we had another 2 cars to see, we only ended up looking 'through a window' at the other dealership as Lookers outshone it on every level. I recommend this dealership to anyone without hesitation and Cameron too, and I love my new car!"

9th June 2017 | Mrs Moles

"I would not recommend Lookers Morden Volkswagen because see answer above"

9th June 2017 | Mrs Jane Brand

"Lookers Morden Volkswagen were great because they quickly rectified issues to ensure complete satisfaction with my new car."

8th June 2017 | Mr Philip Magnall

"I would not recommend Lookers Morden Volkswagen because the salesman was not ready for my prebooked testdrive. Another memeber of staff had to go and find him. He was not prepared with the car ready or the keys when he knew i would be attending. He was rude, i felt talked down to and i was asked all of the same questions again about what car i want and which i have etc when i had already given these details over the phone."

31st May 2017 | Miss S

"I'd recommend Lookers Morden Volkswagen to anyone because you receive a brilliant service and won't be disappointed "

29th May 2017 | Mr Alfie Wilson-Croft

"I'd definitely recommend Lookers Morden Volkswagen to friends and family because lookers morden was the best overall experience of buying a wolkswagon I have every had from any Volkswagen dealership."

27th May 2017 | Mr Andrew Brown

"I would not recommend Lookers Morden Volkswagen because they fail to call you back when promised and as a major dealer I can't believe you don't accept American Express. All other major cards are accepted apparently"

26th May 2017 | Mr Barry Sparks

"I would not recommend Lookers Morden Volkswagen because the service and attitude was attritious. My vehicle was handed to me in a very bad state so much so I only had it for 2 weeks "

25th May 2017 | Ms Emma Buller

"I would not recommend Lookers Morden Volkswagen because they are completely useless - they don't call back, they don't like offers - it seems to offend them - useless."

24th May 2017 | Mr H

"I'd definitely recommend Lookers Morden Volkswagen to friends and family because Of the location and standard of customer service."

23rd May 2017 | Mr Sohail Zafar

"I'd definitely recommend Lookers Morden Volkswagen because of friendly sales person."

22nd May 2017 | Mr Saleem Quazi

"I'd recommend Lookers Morden Volkswagen because sales service is friendly."

22nd May 2017 | Mr Saleem Quazi

"I would not recommend Lookers Morden Volkswagen because customer service is very poor. "

18th May 2017 | Mr Tom Warzecha

"Very good service from point of making the booking to driving away with a serviced car. Much improved from my first experience."

17th May 2017 | Mr Albert Graham

"Lookers Morden Volkswagen were really helpful and I'd recommend them because The sales advisor Darren Dennysen was very helpful through the whole process; he ensured that everything I asked for in regard to the car, was possible! He kept my updated daily and ensured I was always up to date and knew of any changes. I was not forced into making decisions, I was offered everything and asked what I would like to do Instead of being told i need to do something. I very satisfied with the car & the service I received. "

16th May 2017 | Miss Paris B

"I'd definitely recommend Lookers Morden Volkswagen because of previous history."

16th May 2017 | Mr Ian Garbett

"I'd definitely recommend Lookers Morden Volkswagen to friends and family because it was a very simple and hassle free purchase "

16th May 2017 |

"I would not recommend Lookers Morden Volkswagen because . Sales personnel where more than good BUT once I drove away with my new vehicle any subsequent issues I had regarding my purchase appear to be of no real importance to them."

11th May 2017 | Mr Edward Webster

VW Morden

VW MordenVW Morden
volkswagen

With a heritage to parallel the brands we supply, the Lookers Group has grown through a combination of innovation and investment, to offer one of the most modern retail experiences in the UK today.

Our extensive portfolio allows access to a wide range of new and approved used cars from 31 major car manufacturers, as well the most desirable vans and competitive leasing contracts.

You can be assured of an industry leading experience delivered through our committed approach to customer care. Starting with your initial enquiry, our mission of "Customers for Life" is demonstrated in everything we say and do. This is integral to the values of the company and as a result our sales specialists are helpful, knowledgeable and always happy to answer any questions. Should you decide to purchase one of our quality vehicles, they will also be able to advise you on the variety of financial options available.

68 Vehicles

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77 of VW Morden customers who bought a vehicle would recommend them to a friend