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100 reviews of VW Preston

These reviews were collected by JudgeService.com, an independant car dealer review website.

100

Reviews of VW Preston

87

Overall satisfaction

86

Would recommend

"I'd recommend Lookers Preston Volkswagen to a friend because Alex is a great car salesman and made my experience great, and made sure I had all the information I needed "

10th December 2017 | Miss Rebecca Ryan-Smith

"I had a great experience at Lookers Preston Volkswagen because the salesmen didn’t hound you and left you to browse and didn’t keep calling you up afterwards and pressure you for your thoughts "

9th December 2017 | Mr R

"My experience at Lookers Preston Volkswagen was cracking because Skel was an absolute pleasure to deal with and answered every question we asked no matter how minor"

6th December 2017 | Mr Mark Pritchard

"My experience at Lookers Preston Volkswagen was positive because it was a quick and smooth process allowing me to get a much needed car quickly."

5th December 2017 | Mr Kyle Barrow

"I'd endorse Lookers Preston Volkswagen because throughout the process we were able to take our time, test-drove 2 cars and were able to sit and chat to get the deal right for us. Our salesman was super, very knowledgeable and friendly. On this basis I will be buying future cars from VW Preston without question. "

5th December 2017 | Mrs Georgina Foy

"I'd endorse Lookers Preston Volkswagen because great sets "

4th December 2017 | Mrs Bev McLaren

"I had a great experience at Lookers Preston Volkswagen because everybody was extremely helpful and friendly, made buying my first car so special!!"

4th December 2017 | Miss Bilsborrow

"I'd suggest Lookers Preston Volkswagen to a friend because their helpful staff make car buying a great experience"

3rd December 2017 | Mr Ken Whittaker

"Lookers Preston Volkswagen staff were good because they took care of everything for me, Skel is a top guy"

1st December 2017 | Mr Lewis Jones

"I'd definitely recommend Lookers Preston Volkswagen because I have always been happy with the service I have received "

28th November 2017 | Miss Laura Balding

"I'd recommend Lookers Preston Volkswagen because they’re informative. However they are rather hassling once they know you’ve enquired "

27th November 2017 | Miss Aimee Anderson

"The experience at Lookers Preston Volkswagen was fantastic because of the helpful friendly service "

27th November 2017 | Miss Rachel Cookson

"Lookers Preston Volkswagen were great because overall the part exchange deal was v good, they had a good range of new/nearly new cars of the model we wanted on site and the sale and hand over was complete in a week from first inquiry to test drive to completion of finance and handover."

26th November 2017 | Mr Mathijs Gysbers

"Lookers Preston Volkswagen were fantastic because and looked after me"

24th November 2017 | Mr S

"My experience at Lookers Preston Volkswagen could have been better because they were not competitive "

22nd November 2017 | Mr O

"Lookers Preston Volkswagen were great because of their professionalism, customer service and friendliness. "

21st November 2017 | Mrs Pirvan

"Lookers Preston Volkswagen were fantastic because the staff were welcoming, friendly, knowledgeable overall it was a good visit."

20th November 2017 | Mrs P

"Lookers Preston Volkswagen were really helpful and I'd recommend them because good professional service "

17th November 2017 | Mr Stanley Waterhouse

"I'd recommend Lookers Preston Volkswagen to anyone because, professional service through and through. Genuinely a place where you can view a car at your leisure, no hard sales techniques and truly gets to understand the customers needs. Thank you Alex. "

16th November 2017 | Mr Martin Blunt

"I would recommend Lookers Preston Volkswagen to friends and family because the customer service is excellent and they have a good selection of cars available. "

16th November 2017 | Mr Luke Gambella-Whittaker

"I'd suggest Lookers Preston Volkswagen to a friend because they were very professional and very helpful and also the cars are fab"

16th November 2017 | Mrs Janet Fairclough

"Lookers Preston Volkswagen were helpful because they are approachable and go through the details carefully so that you understand exactly what you are getting for your money and what they are giving you in return. You are able to talk things through, go away to decide without any pressure being exerted on you at the initial visit to the showroom. Everything was done make us feel comfortable, therefore we were happy to return next day and buy the car we had seen."

16th November 2017 | Mr Roy Cross

"I'd recommend Lookers Preston Volkswagen to anyone because my Mother bought a brand new car from them and they were excellent. The salesman Ben this time was very helpful , not pushy but informative."

16th November 2017 | Mrs Clare O'Donnel

"I was happy with the service at Lookers Preston Volkswagen because of previous treatment when bying my last 3 cars"

15th November 2017 | Mr Robin Simmons

"I'd recommend Lookers Preston Volkswagen because great staff"

15th November 2017 | Mr Adrian Proniewicz

"Lookers Preston Volkswagen were really helpful and I'd recommend them because they made my experience so rewarding and easy! "

13th November 2017 | Miss Nicole Parsley

"I'd recommend Lookers Preston Volkswagen because The service I recieved from the salesman Caine was exemplary from the moment I first enquired about the vehicle online to the moment I drove it away. "

13th November 2017 | Mr Ian Parker

"The experience at Lookers Preston Volkswagen was good because they care about customers"

13th November 2017 | Mr David Brown

"My experience at Lookers Preston Volkswagen could have been better because I would have thought that south a large dealership would follow training standards regulations and not insult customers when they wish to place a deposit on an advertised vehicle."

9th November 2017 | Ms Wendy Whittle

"I'd definitely recommend Lookers Preston Volkswagen to friends and family because they was great! Very helpful and made it a very enjoyable experience! Caine aspinall was fantastic "

7th November 2017 | Miss Demmie Emmett

"Our experience at Lookers Preston Volkswagen was great. The staff are very friendly and relaxed, whilst being informative and maintaining professionalism. They have continued to be helpful during the weeks after the sale and we have received great service overall - in fact, we went in for one car and came out with two! Happy days."

7th November 2017 | Mr Christopher Q

"The staff at Lookers Preston Volkswagen were good because nothing was too much trouble, I didn't buy a new car so wasn't expecting the service to be as good if I had, however it was and couldn't have been better, the sales representative is probably the best I have dealt with and thoroughly explained everything."

7th November 2017 | Mrs Vivenne Brunskill

"I'd definitely recommend Lookers Preston Volkswagen because after initial problems the manager Oz dealt with me & he was helpful & basically just done is job in the correct manner "

7th November 2017 | Mr Kieth M

"My experience at Lookers Preston Volkswagen could have been better because contact me if you want more information, there are too many issues and these are still ongoing"

6th November 2017 | Mr Michael Rafferty

"The experience at Lookers Preston Volkswagen was fantastic because caine aspinall and the team couldn't of made us feel anymore at home. They saw to all our needs and made sure it was a pleasant positive service. We never felt pushed at any point into buying a car.... I mean we only went to "look" and came home with a new car! So that says to me someone is doing there job right! Cheers guys! "

3rd November 2017 | Miss Tahli Kershaw

"I was pleased with Lookers Preston Volkswagen and would recommend them because it was very painless way to buy a second hand car"

3rd November 2017 | Mr Mark Savage

"The experience at Lookers Preston Volkswagen was fantastic because the staff were very helpful and attentive."

2nd November 2017 | Miss Lesley Fanshawe

"The experience at Lookers Preston Volkswagen was great because the staff were extremely helpful and pleasant and all paperwork was completed easily with no hassle. The car is great and the aftersales has been, so far so good. "

1st November 2017 | Miss J

"My experience at Lookers Preston Volkswagen was cracking because it was the exact car I had wanted!"

1st November 2017 | Mr Wood

"Lookers Preston Volkswagen were fantastic because they made me feel at ease there was no pressure to buy the car and everything was dealt with very professional."

31st October 2017 | Miss Danielle Clarke

"I had a great experience at Lookers Preston Volkswagen because it had a very easy and comfortable atmosphere. Salesman was great."

31st October 2017 | Mr Paul Thomas

"My experience at Lookers Preston Volkswagen was positive because there was no pressure to buy and everyone was extremely informative and helpful. I would definitely recommend them, as well as using them again in the future for my next car purchase!"

31st October 2017 | Miss Alice Davies

"The staff at Lookers Preston Volkswagen were good because of quick and stress free agreement on a new car "

26th October 2017 | Mr Craig Walker

"I'd recommend Lookers Preston Volkswagen because the service and salesman wew excellent and the car although used presented like a new car.I had purchased a brand new car earlier in the year for my grandson the same salesman handled everything excellent service "

25th October 2017 | Mrs Denise Cross

"The experience at Lookers Preston Volkswagen was fantastic because the staff where very helpfull and knollagable, and they spent a lot of time with me making sure the car was right and I was happy with my purchase."

25th October 2017 | Mr Paul Birtles

"I would recommend Lookers Preston Volkswagen to friends and family because the staff are very friendly and helpful"

19th October 2017 | Mr Steven Moss

"Lookers Preston Volkswagen were great because nothing was too much trouble and finance options and general information were discussed and explained well for my son to buy his first car. "

18th October 2017 | Mrs Dawn Marsden

"I would recommend Lookers Preston Volkswagen to friends and family because they are very approachable and friendly, an don’t pounce on you when you walk through the door."

17th October 2017 | Mrs Kimberley Bennet

"I'd recommend Lookers Preston Volkswagen to anyone because good choice of cars and good prices and really good salesmen"

16th October 2017 | Mr Mark Lewis

"Lookers Preston Volkswagen staff were good because they were friendly"

12th October 2017 | Mr Gareth Jones

"Lookers Preston Volkswagen were really helpful but unfortunately the vehicle I was enquiring about was front wheel drive."

12th October 2017 | Mr Atkinson

"Lookers Preston Volkswagen staff were good because I wasn’t pressured to purchase but very friendly and helpful "

9th October 2017 | Mrs Nicola Sykes

"Maybe it's because I bought a Honda from a vw dealer but all my warranty and breakdown cover I had to go to Honda myself and sort out. Blackpool Honda looked after me better than lookers even though I didn't purchase the vehicle from them. "

9th October 2017 | Mr Craig Taylor

"Lookers Preston Volkswagen staff were good because. Professional"

9th October 2017 | Mr Philip Wroe

"Lookers Preston Volkswagen staff were good because generally had good service for the past 3 years"

9th October 2017 | Mr Michael Walsh

"I would recommend Lookers Preston Volkswagen to friends and family because the level of customer service is brilliant from start to finish, very happy customer once again "

7th October 2017 | Mr Geoffrey Fearn

"The experience at Lookers Preston Volkswagen was good because of the staff especially Alex."

6th October 2017 | Mrs Joanna Aspinall

"Lookers Preston Volkswagen were really helpful and I'd recommend them because of very good courteous service in all depts."

2nd October 2017 | Mr Paul Westwood

"I was happy with the service at Lookers Preston Volkswagen because the service provided by John (Sales Manager) and Jayne on the day was fantastic, a very informative and pleasant visit to the dealership."

28th September 2017 | Mr Stuart Pickett

"The experience at Lookers Preston Volkswagen was great because Caine made us feel very welcome and helped us a lot in getting the car I wanted. "

28th September 2017 | Mr Mohammed Ali Shabir

"Lookers Preston Volkswagen were great because good service and a lovely salesperson "

26th September 2017 | Mr John Steele

"My experience at Lookers Preston Volkswagen was positive "

22nd September 2017 | Mr Mohammed Ali Shabir

"I'd suggest Lookers Preston Volkswagen to a friend because of their professional and helpful service."

16th September 2017 | None Nick Riley

"The experience at Lookers Preston Volkswagen was fantastic because they looked after me very well and got me a great deal "

15th September 2017 | Mrs Karla Clough

"Lookers Preston Volkswagen were great because the quality brand is improved only by the quality staff.thanks very much."

15th September 2017 | Mr Bob Noblett

"Lookers Preston Volkswagen were great: I dealt with Caine, who was brilliant - he sorted everything out for me and my car is lovely. I would highly recommend. "

15th September 2017 | Miss K

"I would recommend Lookers Preston Volkswagen to friends and family because Good response to my phone and I will be visiting soon"

14th September 2017 | Mr Joe Hutchinson

"My experience at Lookers Preston Volkswagen could have been better because - see abive"

1st September 2017 | Mr Alistair Dobbins

"My experience at Lookers Preston Volkswagen was memorable because I felt from start to finish everyone was brilliant. I dealt with Alex initially who was brilliant and as he was on leave when i came back to look at the car again, he'd already arranged handover to another member of the sales team, Dan for finance and then Chis to take me through all the sales details. Service all round was highly efficient and everything was followed up by the sales team promptly and with friendly helpful service. I never felt under pressure to buy and I didn't feel like i have at other dealerships that the car i was part exchanging wasn't worth trading in or that "strong" sales techniques were used. Staff were brilliant from start to finish and made the process so easy. Thanks!!"

31st August 2017 | Mrs Helen Hughes

"The experience at Lookers Preston Volkswagen was fantastic because friendly staff and very simple quick process "

30th August 2017 | Mr Fraser Maudsley

"I would not recommend Lookers Preston Volkswagen because last time I went I got a ridiculous trade in value and this time the manager didn't have any flexibility with the price. I went to vw Blackburn told them what I wanted and it was agreed with no trouble whatsoever. "

29th August 2017 | Mr Mark Whiteside

"My experience at Lookers Preston Volkswagen could have been better because I would like someone to communicate with me and get the very small problems with car sorted out asap "

29th August 2017 | Mr Jason Weller

"My experience at Lookers Preston Volkswagen could have been better because they did not seem to want to give us a pice and did not quote on carwow."

29th August 2017 | Mr Paul McMillan

"I would not recommend Lookers Preston Volkswagen because it is the second time we have tried to buy a VW and finished up buying another make of car as we got better service, better trade in price and no lies."

27th August 2017 | Mr H

"Lookers Preston Volkswagen were great because friendly service"

22nd August 2017 | Mr Chris Stanaway

"I was happy with the service at Lookers Preston Volkswagen because they had the car I wanted for the best Price and was satisfied with its condition and features"

22nd August 2017 | Mr Paul Hinchcliffe

"I would recommend Lookers Volkswagen Preston for their atittude and approach to car sales. I had a pleasant experience throughout my vehicle purchase, and unlike some other garages, they genuinely seemed interested and enthusiastic about selling me a car! As I had to travel quite a fair distance to see the vehicle, I was completely reliant on the word of Nathan the sales advisor and information offered before committing to making a trip to Preston. Luckily, everything was as presented and I knew that it was the right vehicle for me on viewing. Many thanks Lookers!"

20th August 2017 | Mr J

"I would not recommend Lookers Preston Volkswagen because - explained above"

19th August 2017 | Mr Andrew H

"I'd suggest Lookers Preston Volkswagen to a friend because of their personal touch"

17th August 2017 | Mr Laurence Wilkinson

"I was very happy with the service at Lookers blackpool Volkswagen, everything was sorted very quickly and they have a very friendly atmosphere "

11th August 2017 | Mr Matthew Kenyon

"I was happy with the service at Lookers Preston Volkswagen because friendly experienved salesman who didnt put you unfer any pressure to buy. I liked the tiguans but dudnt really know whst i wanted. Had t even sat in 1. "

11th August 2017 | Mrs N Stockdale

"My experience at Lookers Preston Volkswagen could have been better because there was damage to the car that was obvious from a distance but had not been picked up by the technicians/preparation team. There was damage to the underside of the vehicle that was also not picked up by anyone but would have been obvious when up on ramps doing the vehicle checks."

9th August 2017 | Mr Alan Ralph

"I'd suggest Lookers Preston Volkswagen to a friend because they are customer focused and offer good value for money. "

8th August 2017 | Mr Riley

"My experience at Lookers Preston Volkswagen could have been better because Sales person did not listen to my requirements whatsoever on literally everything I mentioned. I had to correct him on what he selected on over 5 instances. He had literally no idea what each model was on the forecourt and had to walk around multiple cars to read the badge. He told me two vehicles were GTD's even though there were none on site. 45 minutes after coming to the realisation that he had no GTD's on the forecourt, to proceeded to show me some vehicles that he had available in group stock. He showed me one which was a very close match to my requirements but insisted it was of black colour even though the multiple pictures clearly showed it as a brown vehicle. When he finally came back to me with a price (after being left alone for roughly 20minutes) it was absolutely laughable. I told him this and that I had already had a much better offer from Simpsons Online but he was not interested in price matching. After visiting your garage I purchased a Golf GTD from the dealer Simpsons Online. The car was much higher specification with lower mileage however the price was similar. Even though the price was similar at £16499, it was £85 cheaper per month. Absolutely insane difference considering you have banners saying that you have a price match guarantee. I have never experienced such lack of customer service skills from a salesman in my life. He refused to listen to his customer, had a complete lack of knowledge of his stock, left his customer unattended for very long periods of time. All he was interested in was his amazing "Tablet" and was dying to try and show off how fast he could select things on it. Albeit selecting the wrong things over and over again. A much better experienced would have been had if customers actually got to deal with salesmen and not just boys with tablets who have literally no idea in what they were doing. I will be telling all my family and friends to never deal with Lookers Preston as it was an absolute shambles. He has also got my name spelt wrong."

4th August 2017 | Mr Chris Tong

"The experience at Lookers Preston Volkswagen was good because the prices are competitive, I trust the brand and everyone one I have spoken to has been polite and knows about their brand"

4th August 2017 | Mr Glen Grant

"The staff at Lookers Preston Volkswagen were good because they made me feel really welcome and at home without leaving any important information. The staff are all friendly and greet you with a smile. "

3rd August 2017 | Mr Connor Hills

"I'd suggest Lookers Preston Volkswagen to a friend because the salesman who dealt with this transaction was courteous, efficient and very professional."

2nd August 2017 | Mrs June Gornall

"The experience at Lookers Preston Volkswagen was great because they did what they said they would do and the M.D. was especially helpful"

1st August 2017 | Mrs C

"I had a great experience at Lookers Preston Volkswagen because the customer service was excellent and they really do go the extra mile to help you find the right car."

1st August 2017 | Miss Aslam

"The experience at Lookers Preston Volkswagen was good because excellent customer experience "

31st July 2017 | Mrs Janette Calvert

"Lookers Preston Volkswagen were really helpful and in particular the salesman Alex was more than helpful. Has contacted me several times since I purchased the car to make sure everything is ok. "

31st July 2017 | Mr Andrew Stuart

"I would not recommend Lookers Preston Volkswagen because I had money for a cash buy I had a budget and I was sticking to it to be made to feel unwelcome and unworthy to be in the dealership at 43 years of age is diabolical but the deal isn't worth it to you unless the customer takes HP, Finance and all the GAP insurance putting a further 2000 to the asking price. Not all buyers are children and therefore do not expect to be treated like they are. "

26th July 2017 | Mr Craig Sheilds

"I'd definitely recommend Lookers Preston Volkswagen to friends and family because they were very helpful on demonstrating a great car and answering lots of detailed questions about it. "

26th July 2017 | Mr N

"The experience at Lookers Preston Volkswagen was great because the agent was polite, clear and professional"

26th July 2017 | Mr Don Patterson

"I would recommend Lookers Preston Volkswagen to friends and family because the sales team were all very friendly and helpful, especially Skel who sold me the car. Nothing was too much trouble and for the first time ever I had a good experience negotiating a part exchange deal. I have been driving 48 years and this is the first Volkswagen I have bought and up to now it is by far the best car I've ever owned. Thank you so much and will definitely be dealing with Lookers VW again."

24th July 2017 | Mrs Linda Cookson

"I'd recommend Lookers Preston Volkswagen because of the great customer service and the product quality. "

21st July 2017 | Mr Jacob Varma

"I'd suggest Lookers Preston Volkswagen to a friend because within 24 hours of explaining to the salesperson what I was looking for and having given a price I could not exceed he had located a vehicle that exactly matched my requirements. "

20th July 2017 | Miss Sarah F

"My experience at Lookers Preston Volkswagen could have been better because I was openly lied to by the sales staff about the availability of certain models for test driving. Allowed us to come to site three days later because it meant they kept the appointment enquiry and therefore got a pat on the back"

19th July 2017 | Mr C

"Big Thank You to Caine for fulfilling all promises as made, I couldn't be more pleased with the service he & a member of his team provided on the day & also kept me up to date with everything whilst purchasing my first car from himself. I couldn't Thank him enough, also thanking you all at Lookers Preston Volkswagen. Many Thanks Nelam"

17th July 2017 | Miss Nelam Khan

"I'd suggest Lookers Preston Volkswagen to a friend because of the first class service I have received from your sales representative Mr David Weir - please thank him. We look forward to taking delivery of the new golf gti in September."

17th July 2017 | Mr W

VW Preston

VW PrestonVW Preston
volkswagen

With a heritage to parallel the brands we supply, the Lookers Group has grown through a combination of innovation and investment, to offer one of the most modern retail experiences in the UK today.

Our extensive portfolio allows access to a wide range of new and approved used cars from 31 major car manufacturers, as well the most desirable vans and competitive leasing contracts.

You can be assured of an industry leading experience delivered through our committed approach to customer care. Starting with your initial enquiry, our mission of "Customers for Life" is demonstrated in everything we say and do. This is integral to the values of the company and as a result our sales specialists are helpful, knowledgeable and always happy to answer any questions. Should you decide to purchase one of our quality vehicles, they will also be able to advise you on the variety of financial options available.

153 Vehicles

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86 of VW Preston customers who bought a vehicle would recommend them to a friend