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This prestigious award is presented to the top achiever across a series of nominated categories, of which Arnold Clark was also awarded Tyre Retailer of the Year 2013.
The AM Awards is one of the most prestigious events on the motoring calendar, and it is an awards ceremony which was created to acknowledge exemplary performance and innovation in all areas of business including sales, marketing, customer service, aftersales and servicing.
Receiving Retailer of the Year for the second year running not only demonstrates that Arnold Clark is at the forefront of its industry but is also a consistent market leader.
Eddie Hawthorne, managing director of Arnold Clark, comments, “I am delighted that Arnold Clark has won the Retailer of the Year for the second year in a row. This is a huge achievement and is a real testament to the hard work, determination and consistency displayed by each and every member of our staff. We strive to continually improve the service we provide and are grateful this is recognised within the industry. I would like to thank every member of our staff for their efforts in winning this huge award for a second year and for helping make Arnold Clark the success it is today.”
The AM Awards ceremony was held at the ICC in Birmingham and this year enjoyed yet another successful turn-out with hundreds of potential candidates attending from across the UK, hoping to win one of the highly acclaimed accolades.
The Tyre Retailer of the Year award is based on the retailer’s commitment to ensure customers have the best possible service and the best possible selection of tyres at the best possible price.
Stewart MacAulay, Group Aftersales manager said: “Throughout the last few years the Arnold Clark organisation has continued to place a huge amount of resource and emphasis on retailing tyres. We have made substantial investments in staff training, ordering systems and distribution network in order to ensure our staff have all the tools at their disposal to efficiently and effectively advise our customers and to ensure that we continue to offer the best possible service.”
As winner of the Retailer of the Year Award and Tyre Retailer of the Year award for the second consecutive year, Arnold Clark is proud to offer all of its customers the best possible service and continues to be dedicated towards achieving complete customer satisfaction.
For further information visit http://www.arnoldclark.com/am-retailer/.