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Daily News RoundupBack

What new ADR legislation will mean for your business


New EU legislation comes into play next month and requires all businesses to have an ADR process in place

Due to a new EU Directive, as of 9th July 2015 businesses will be required to have an Alternative Dispute Resolution (ADR) process in place.

ADR offers a cheaper, faster and less formal way of resolving unsettled consumer complaints than via the courts, following the purchase of goods, services or digital content. Other disputes such as discrimination claims and disputes between businesses will not be covered.

The industry has been using conciliation and arbitration services to avoid the need for the legal process for many years and ADR is simply a new acronym for us all to be aware of, say the Retail Motor Industry Federation (RMI).

In a statement, the RMI said: “The difference is that historically these have been offered to consumers on a voluntary basis or formed a part of consumer code schemes such as Trust My Garage.

The Directive was created due to a lack of sufficiency and consistency for ADR and consumer rights across the EU.

“Ensuring that consumers have a fast, low-cost way of resolving disputes is hoped to boost consumer confidence and increase awareness and uptake of ADR.”

From next July 9, in the event of an unresolved dispute all businesses must provide information about an appropriate certified ADR provider to their customers, and advise whether or not they will use ADR in attempt to settle a dispute.

If a business is obliged by law to use a particular trade provider (which the motor trade isn’t), or through membership of a particular trade association such as the RMI, they must provide information about that certified provider on their websites, and in sales and services contracts if applicable.

The ADR procedure must be free of charge for consumers or available at a nominal fee. Consumers must have the option to submit a complaint themselves, and disputes must usually be concluded within 90 days of receiving the complete complaint file.

The Directive also requires ADR providers to be certified, and the UK government has appointed Trading Standards Institute (TSI) as the competent authority in charge of monitoring ADR entities in the UK.

ADR bodies will need to undergo an initial approval process with TSI and will be monitored to make sure that standards and procedures are enforced.

One of the RMI’s key services to its members is its National Conciliation Service (NCS), a unique ADR facility which offers mediation to solve disputes amicably and fairly, and gives peace of mind to both members and consumers.

The NCS is expected to be approved and certified by the time these new laws come into date.

Contact 0845 305 4230 to find out more about the RMI’s NCS or click ‘More Details’ below.


Average values dip 2.7% as age, mileage and volumes rise

Average used van prices fell 2.7% in March, with remarketing companies reporting mixed fortunes as the age and mileage of stock rise.

Online remarketing firm Autorola’s average price fell from £11,536 to £8,910 in Q1, the most dramatic change since it began its van prices survey in 2012.

Jon Mitchell, sales director at Autorola, says: “Prices have started to fall, not because demand has reduced, but generally the age and mileage of vehicles coming back onto our online portal have increased.

“We think fleets, and in particular rental companies, are now keeping to their extended post-recession replacement cycles, which is also having an impact. The condition of some of the older used stock is also weaker, which is affecting prices.”

The impact of a fall in residuals depends on the gap between leasing companies’ forecasts and their achieved values (or van fleets’ own forecasts if they buy outright or on finance lease).

Leasing companies have enjoyed strong profits on the back of the better-than-predicted van values of the past three years; this downturn could see them take a more pessimistic view of the future, resulting in a rise in leasing rates.

The National Association of Motor Auctions (NAMA) says average used van prices fell 2.7% in March, although more units (11,329, 23% higher than March 2014) were sold. With the exception of nearly-new LCVs, the total number of vans sold at auction increased within each age band.

However, Alex Wright, chairman of NAMA’s commercial vehicle group, struck a positive note.

“The wholesale market’s performance continues to deliver an upbeat message, with demand holding firm despite sizeable increases in overall sales volume and average age,” he says. “The 7.2% volume increase over February 2015 was expected following the new registrations entering the used LCV market. Even more significantly, we are pleased to see year-on-year growth has reached 23%.

“LCVs over six years old recorded the largest number of sales following a downward trend. We are hopeful that the outlook for the summer months looks promising.”

BCA bucked the trend with a 1% year-on-year increase in average values in March, a rise of £59, although performance against CAP declined by 2.5 points over the year.

The average van being remarketed is two months younger and travelled 1,600 fewer miles, but condition is a concern.

BCA head of commercial vehicles Duncan Ward says: “We continue to see rising volumes of poor condition or similar model vans, which is creating pressure on average values. We have been predicting a tipping point in used values for some time and both fleet/lease and dealer part-exchange vans averaged lower values in March 2015 than a year ago.”

Glass’s Guide notes that a number of late-plate, low-specced vans have been coming off short-term contract in the past few months and have been struggling.

Chief commercial vehicle editor George Alexander says: “This type of LCV, which will have been sold at a massive discount and without all the kit, fails to attract much interest. Similarly, and possibly counter-intuitively, late-year vans remarketed directly from a manufacturer source through the block receive mixed sentiment and under-achieve.”

However, he adds: “It seems likely that the underlying strength of the UK’s economy will carry us safely through the next 18 months.”

Experts at CAP Red Book predict that values may continue to fall but is unsure whether it is part of a long-term trend.

Commercial vehicle editor John Watts says: “It remains to be seen if we are witnessing a return to more traditional seasonal buying patterns or [if] it’s indicative of a return to more sustainable pricing levels.”



IGA holding their biggest-ever member event at #CDX15

THE Independent Garage Association (IGA), the largest and most prominent trade body for independent garages, will be holding their biggest member event yet at the Car Dealer Conference & Expo next week at Silverstone.

The IGA will also be hosting two stands on the trade floor. Members of the IGA team will be free to discuss industry issues and member enquiries on stand 108, and the IGA’s consumer code scheme for independents, Trust My Garage, will be on display at its own stand, 126.

More than 200 guests of the IGA are already registered for the event. So far, more than 1,800 people have registered to attend the Conference & Expo next Tuesday.

The IGA will provide updates on developments in technology and legislation, news from the Trust My Garage and Car Repair Plan schemes, and information on the latest scams to look out for.

The DVSA will also be presenting up-to-the-minute news on the MOT modernisation project, and will be demonstrating the new system live.

IGA director Stuart James says: ‘It’s a real honour that garages are seeing such value in attending our events. Even though we are only halfway through 2015, from the events so far we have seen as many garages as we did in the whole of 2014.

‘We are delighted that this will beat all previous attendances, and whatever kind of independent garage, there will be something of benefit at this event.’

Tickets are free for both the Car Dealer Conference & Expo and the IGA’s member event. You do not need to be a member to attend. Call the IGA on 0845 305 4230 to book tickets, or click on the links below.

Tickets are available free of charge here – and once you’re booked in, you can start to plan your day with the two downloadable documents below.

They’ll be published as part of a guide to be handed to all delegates on the day – but you can get a sneak preview by clicking on the links below.

Guide to the expo: The floorplan for the Car Dealer Conference & Automotive Expo on June 9 – download here.

What’s happening hour-by-hour: The must-attend workshops, keynote speeches and breakout sessions (plus, find out where you can get a cup of coffee!) – download the morning programme here and the afternoon programme here.


Core franchised dealer aftersales market ‘has dropped 20% in 10 years’

The aftersales heartland for franchised dealers has declined by 20% in the past decade, so authorised repairers need to be at the top of their game to succeed.

Chris Oakham, of Trend Tracker, said its data shows the 0-4-year car parc was at 10 million units in 2003, but it had declined to eight million by 2014. Combined with the increased reliability of modern cars, longer service intervals, and the fact that cars’ annual average mileage has dropped to about 8,000 miles from almost 10,000 miles in 15 years, this can lead to pressure on franchised dealers’ aftersales revenue and profits.

However, Trend Tracker’s research found more than half of people with cars still under manufacturer warranty go to the main dealer for servicing, and within those, 68.5% do so because they still have a misconception that it is a condition of the warranty agreement.

By contrast, only 12.3% used a franchised dealer because they regarded it as the expert. Once the manufacturer warranty period is over, many defect. In 1995, independents and franchised dealers were roughly equal. However, since then independents have grown their share of service, maintenance and repair.

“There will be a reduction in the number of dealerships and changes to the format of dealerships – the way you build your business back up again in aftersales is to rely on multi-brand coverage.

“The defection to the independent sector over the last 10 years is mostly because of the age of cars. Also people have been keeping their cars for longer – that peaked at 3.6 years during the recession, but the average length of ownership is now falling again,” he said.

Bodyshops are also under pressure, leading to a fall in the number of primary bodyshops from 1,000 to 550. Oakham said the motor insurance claims rate has dropped from 19% to 12% as drivers are having fewer crashes, largely thanks to in-car systems such as ABS brakes and electronic stability programmes. Of the vehicles that are involved in accidents, cars aged up to four years old are likely to be repaired. However, older vehicles, except for prestige cars, tend to be written off by the insurer – about 600,000 cars per year.


Car dealers urge fleets to improve model remarketing plans

Dealers would like fleets to better plan ahead their remarketing model mix when purchasing their vehicles.

Jonathan Allbones, sales director of The Car People, told the Vehicle Remarketing Association conference that trade buyers want value for money, support from remarketing partners, choice and consistent of quality.

He said fleets have improved their remarketing in recent years, and there are fewer identical cars flooding into the market at any one time, but more can be done.

Technology items don’t help the used cars sell, as technology in the car is unable to keep up with the smartphone and tablet’s rate of change.

“You’ll never get that credible surprise and delight from in-car technology,” he said.

Used car buyers are actually more attracted by cosmetic features.

He said if anything the growth in in-car technology has made the retail buyer suffer more doubt over a vehicle if the service history is incomplete or has invalidated any remaining manufacturer warranty, so dealers will be less interested in these cars.

Quality of stock is key, and the NAMA used car grading system has improved supply. The worst cars from de-fleet now don’t reach the wholesale market until they have been refurbished, he said.

Allbones suspects a recovery of the used car market, with a fall in values, will bring average age of ownership down as more consumers feel able to afford a change of car.

Niche models have made the market more diverse so dealers now have to cover the country with several used car buyers in order to acquire the right stock, he said , and repricing a car is a more frequent, fluid process too in order to turn stock more quickly.


How pre-reg and PCPs changed the shape of the market

Much has been made in recent months of the very strong levels of new car registrations in the UK market, but views differ on how this exceptional run of success is being sustained.

SMMT data confirmed that March 2015 was the 37th consecutive month of improved registrations and the best in new registration terms since the two-plate system was introduced in 1999. Year-to-date registrations are up 6.9% on 2014.

Whether these registrations are all genuine sales is doubtful, but what is clear is that the UK economy and subsequent consumer confidence is encouraging manufacturers to push product into the UK market. PCPs are the key facilitator to move these cars to the private buyer so effectively […] the percentage of sales funded by PCP has increased in the past four years.

This is good in many ways. It ensures European over-production is dealt with in a constructive way without further damaging the European position, dealers are given the opportunity to make more money and, of course, the general public have the enjoyment of a new car.

It is also evident that to cope with the level of production due to come to the UK, manufacturers and finance companies will be pushing dealers to bring PCP change cycles forward from those originally agreed. On the face of it, this is again good news for all.

However, it does begin to bring a different dynamic to the used market, which will need to be prepared to absorb greater volumes of newer cars in a way it had not expected.


Europe laws on car manufacturer and car dealer practices still a possibility if code of conduct fails

The European Commission could yet propose new laws regulating the relationships between carmakers and franchised dealers.

It comes after CECRA, the European Council for Motor Trades and Repairs, met with the commission to lobby for faster progress.

CECRA said both the outgoing head of the commission’s and automotive industry unit Philippe Jean and his replacement Joanna Szychowska repeated that the commission wants a solution for outstanding issues in vertical agreements between manufacturers and dealers, and this before the end of the year.

Following the end of the Motor Vehicle Block Exemption Regulation, CECRA has been working on a voluntary code of conduct for manufacturers to ensure fair trading practices with motor retailers.

However ACEA, the European car manufacturers body, has previously said it would not sign up to a code as it regarded the issue as something between individual manufacturer and dealers at a contract level.

CECRA said in case the discussions between the representatives of the manufacturers and dealers would not lead to an acceptable solution for both parties, the Commission said that its position has not changed and that, according to the final report of CARS 2020, the Commission “reserves the right to initiate a process, with the aim of adopting a legislative proposal regulating relations between different players of the automotive sector”.

CECRA’s board members Jaap Timmer, chairman of CECRA’s European Car Dealers division and Gustav Oberwallner, and CECRA’s director general Bernard Lycke emphasized the need to achieve more progress, as in the last three years, a lot of talking has taken place without many tangible results.


SMMT dismisses ‘unfair subsidy’ charge and calls for more investment in vans

The SMMT has called for “continuity” from the new Conservative Government to help support a robust van sector.

“The industry is doing well, business confidence is strong and customers are buying vehicles in increasing numbers,” said Mike Hawes, SMMT chief executive.

“We would like to see greater investment in manufacturing based on the UK being competitive, support for the supply chain and reform of Europe.”

Hawes predicted that van registrations will remain “reasonably strong” this year, but believes the truck sector will be more uncertain.

“It was affected last year by the move to Euro 6. The first quarter was depressed so it will be more stable this year.”

Fleets operating trucks have told Commercial Fleet that engines conforming to Euro 6 regulations have hit their fuel consumption by 12-14%, with one saying: “There is a trade-off between air quality and CO2 emissions – you can’t have both.”

Hawes dismissed calls in the specialist rail media for the Government to stop unfairly subsidising road transport – their argument is that it pollutes more than rail, causes congestion and is more expensive on a cost-per-mile basis.

“Modal shift is hard to quantify; there will always be a road element to the final destination, so it’s down to cost,” he said. “Vehicles do produce more emissions than rail but you have to deliver at an affordable rate for business to be competitive.

“Car plants are close to the rail infrastructure but they have struggled to make it work.”

Hawes also does not believe that a near doubling of the national van parc over the next five years – Government forecasts are for the number of vans on the road to rise from 3.3 million to six million by 2020 – will result in greater congestion on the roads.

He points to a rise in out-of-hours deliveries which were so successful in London during the Olympics.

“An increase in telematics and connectivity will increase the road network capacity and efficiency of business,” Hawes added. “Absorbing that increase in trucks and vans can have a positive effect.”

The move to a connected road network will be driven by a mix of Government and industry investment, with vital input from the communications and technology sectors.

However, there are concerns over the use of personal data which the previous Government had yet to address.

“The Government isn’t sure what role it should take. It doesn’t want to legislate to inhibit development.

“But where is the line for safeguards and standards, while protecting privacy? It needs a multi-stakeholder approach,” Hawes said.

The SMMT’s priorities this year are to invest more effort into promoting the UK manufacturing and supply chain internationally, to support the move to greater car and road connectivity; to continue pushing for future investment into research and development; and to ensure that the UK remains a competitive place for the automotive industry.


Ford announces new UK boss

Andy Barratt (pictured) has been appointed as the new chairman and managing director of Ford of Britain. He starts at the beginning of July and succeeds Mark Ovenden who has been appointed president and CEO of Ford Sollers, the joint venture of Ford Motor Company and JSC Sollers in Russia.

Barratt has been Ford’s UK sales director since 2011, prior to which he was director of the Customer Service Division. He also served as a district sales manager and led UK sales teams for five years in the Eastern and Northern districts.

Ovenden was appointed as chief executive of Ford of Britain in 2011 before taking on the additional role of chairman in 2013. Prior to that he was the managing director and president of Ford Russia.

Jim Farley, executive vice president and president, Europe, Middle East and Africa, said: “I am delighted to welcome Mark back to Russia following a successful period improving sales and increasing the quality of our business in Britain. He is well equipped to deal with the current difficult market conditions in this market as well as the tremendous potential it offers.”

Roelant de Waard, vice president of marketing, sales and service, Ford of Europe, said: “Andy has a wealth of experience in the UK business that makes him well placed to manage Ford’s biggest European market and to take on the chairman’s responsibilities, representing Ford on key issues such as the future of UK automotive manufacturing, skills, research and development, and the low-emissions agenda.”

Andy Barratt has been appointed chairman and managing director, Ford of Britain, from July 1, 2015, succeeding Mark Ovenden who has been appointed president and CEO, Ford Sollers, the joint venture of Ford Motor Company and JSC Sollers in Russia.

Mark Ovenden returned to Britain as managing director in August 2011 and was appointed to the dual role as chairman and managing director in April 2013. Before his August 2011 appointment he was managing director and president of Ford Russia, as part of a three-year assignment, which makes him ideal for his new role.

Andy Barratt was appointed director, Sales, Ford of Britain, in July 2011, prior to this he was director, Ford Customer Service Division (FCSD), Ford of Britain. Andy Barratt was a district sales manager in Ford of Britain before his role as director FCSD and before that had led the UK sales teams for five years in the Eastern and Northern districts.

Jim Farley, executive vice president and president, Europe, Middle East and Africa, said: “I am delighted to welcome Mark back to Russia following a successful period improving sales and increasing the quality of our business in Britain. He is well equipped to deal with the current difficult market conditions in this market as well as the tremendous potential it offers.”

Roelant de Waard, vice president of marketing, sales and service, Ford of Europe, said: “Andy has a wealth of experience in the UK business that makes him well placed to manage Ford’s biggest European market and to take on the chairman’s responsibilities, representing Ford on key issues such as the future of UK automotive manufacturing, skills, research and development, and the low-emissions agenda.”


Pressure mounts on used car margins

Pressure is mounting on used car margins as dealers contend with higher refurbishment costs for vehicles.

Black Book Live Senior Editor, Derren Martin, said older, higher mileage cars will form a significant proportion of cars available as the summer progresses.

He warned that pressure is likely to grow on late-plate cars during June and July, with a knock-on effect for some older vehicle values.

“When the pre-registered cars from March find their way back into the used car market they are likely to be priced as attractively as possible by dealers to ensure they do not end up with overaged stock.

“This sometimes means they reappear in the market at lower prices than slightly older equivalents.

Taking into account low deposit offers and other incentives this unnatural dynamic inevitably affects older values if the situation is sustained,” he said.

“Continued downward pricing movements are likely across the board, with volumes in the market not likely to decline any time soon.

“However, these downward movements are only likely to be in-line with the movements over the last two months and are nothing untoward or unexpected,” he added.


BCA acquires SMA Vehicle Remarketing in £43m deal

UK auction giant BCA Marketplace has acquired SMA Vehicle Remarketing for £43 million.

The deal includes the acquisition of SMA’s physical auction sites in Kinross, Edinburgh, Birmingham, Newcastle and Leeds offering sales for cars, light and heavy commercial vehicles.

SMA recorded revenue of £37.2 million and adjusted earnings before interest, taxes, depreciation and amortization (EBITDA) of £4.7 million in the year ended 31 October 2014.

BCA’s acquisition price of £43m includes the repayment of SMA’s existing debt, which has been settled in cash through BCA’s existing resources and the company’s revolving credit facility.

Avril Palmer-Baunack, executive chairman of BCA, said she was pleased the company was able to make a value adding acqusition so soon after listing on the stock market.

She said the company is already delivering on its previously stated intention to pursue both organic and non-organic routes to accelerate the company’s growth.

She said: “We welcome the SMA management team led by Bob Anderson to the BCA Group and look forward to working with them to continue to provide a pre-eminent service to our buyers and vendors.”

BCA has also successfully syndicated its existing £200m term loan and £100m revolving credit facility. The firm now has total funding facilities of £375m “in order to provide additional headroom for future projects”.

BCA was recently acquired itself by Haversham Holdings at the end of March this year for £1.2 billion and was then listed on the stock market.

The company was renamed to BCA Marketplace following the completion of the acquisition at the beginning of April.

Haversham is lead by former Stobart Group chairwoman Palmer-Baunack.


Visitor numbers up 11% at Manchester MECHANEX

Some of the automotive industry’s top suppliers, distributors and technical experts gathered at Event City, Manchester, in May for MECHANEX, the regional aftermarket trade show.

Following a successful north London show earlier in the year, the eagerness for garage owners and technicians to further their skills and knowledge was evident once again.

Visitor numbers were up 11% on the previous year at Event City and the show proved to be very beneficial for both visitors and exhibitors alike.

MECHANEX Exhibition Manager Emma Renphrey was keen to thank all who attended, she said: “It was great to see to so many new faces in Manchester. It really goes to show how serious technicians are about training and enhancing their skills.

“Once again it was standing room only at all of the technical seminars and to have an increase in visitor numbers from last year means the show is going from strength to strength.

“We’d like to thank all exhibitors for their support and hope visitors were able to benefit from what was on show. We look forward to doing it all again at Donington in October”



Exhibition organiser Messe Frankfurt has announced the long-rumoured plan to hold a regional UK edition of the vast trade fair.

The event has been scheduled for 7-9 June 2016 at the NEC and is to be held in partnership with SMMT. One of the reasons for deciding to hold a show is an increased volume of car manufacturing in the UK with the corresponding need for replacement parts from domestic market suppliers.

Detlef Braun, Messe Frankfurt’s Member of the Executive Board, said: “We have conducted extensive research at our Frankfurt show, which informed us that there was a huge appetite for an event which focuses on the buoyant UK automotive sector. In SMMT we have a strong supporter to help us deliver an exceptional event.”

Mike Hawes, SMMT Chief Executive added: “Automechanika Birmingham will help British companies promote their credentials and enable them to seize the significant opportunities arising from the renaissance in UK vehicle manufacturing. SMMT looks forward to hosting a high-profile event that will help support jobs and growth in the sector, and broaden the UK’s international appeal.”

The UK edition of the show will be organised under licence by Forest Exhibitions. It will be in the NEC’s Hall 9 and predicts 250 exhibitors and 5,000 domestic visitors.


Garage trust earns loyalty, survey suggests

55 per cent remain loyal to an independent garage they trust

The RAC Garage Compare Survey of 1,400 customers who used independent garages also found that reliability tops the list of things that matter most to motorists, with cost coming in third place after customer service.

The RAC says this underlines the fact that customers are not always looking for the cheapest option, and that good service and reliability are worth more to motorists entrusting their vehicles to a local garage business.

RAC head of external affairs Pete Williams said: “For many motorists booking in their vehicle for essential work at a repair garage they haven’t used before can feel like an act of blind faith and unfortunately consumers are wary when they receive that final bill.”

The survey, which offers a mixed picture, also found that 60 per cent of respondents said they have had a bad experience and that car owners will remain fiercely loyal to a good local garage.

Alex Knight, Marketing Director at CarVue, said: “As much as we may think that our businesses are approachable, open and honest, and as unfair as it may be, the Arthur Daly image remains and a high proportion of customers are absolutely convinced they will be ripped off as soon as they take their car in for a service or repair.”

Knight explains that some workshops are now filming the work required to show customers, a move that Volvo will be implementing across its network.

Knight added: “The brand [Volvo] is trying to build trust and sees the technician-customer interaction as enabling them to build the kind of relationship more associated with the friendly local garage. That’s you, folks.”

“Keep up the good work and if your mechanics are mostly in the workshop, hidden from view, perhaps you should take a leaf from Volvo’s book in the same way the manufacturer appears to have taken one from the independent sector, and encourage them to talk to your customers, explain the issues with the car and what work needs to be done in order to put the problem right.

“The more open the dialogue, the more you build trust and reputation and the more your business grows.”


Teen becomes first to pass new ‘satnav’ driving test

The revised test has been on trial in 20 locations across the UK since April

17-year-old Grant Ferguson of Bishopbriggs in East Dunbartonshire, Scotland had to follow a route on a sat-nav for 20 minutes during the revised driving test.

Mr Ferguson said: “I had been learning to drive for about a month when the opportunity came up to try out the new test. I felt like I was part of an important change.

“Introducing the satnav into the test is about training to make sure that you’re only listening for guidance and not staring at the screen too often.”

Other changes to the test will see the reverse around the corner replaced with reversing out of a parking space.

Candidates will also be asked safety questions while on the move, instead of at the start of the test, and will need to be prepared to pull up on the right before re-joining traffic.

The Driver and Vehicle Standards Agency (DVSA) expects 1,000 learner drivers to take part in the trial tests, which will continue until the end of the year.

Speaking to the BBC, Mr Ferguson’s driving instructor, Drew Nicol, said: “Lots of people have criticised the idea of using sat-navs but people are going to use them when they drive so it makes sense that we teach them to use them properly.”

The driving test marked its 80th anniversary yesterday.



New Mitsubishi dealership opens in Northampton

AN award-winning family-run car retailer has opened the UK’s newest Mitsubishi dealership in Northampton.

Westaway Motors has opened the doors to its Mitsubishi dealership at the company’s site in Boughton Green Road, Moulton Park.

The independent company was founded in 1945 by Eric Westaway in a converted agricultural building in the village of Naseby. Today the company, which is run by Eric’s son Derek Westaway, employs 60 people across three sites in Northamptonshire.

Westaway said: ‘We are extremely excited to join the Mitsubishi franchise and we think it will be very successful in the area. We are the oldest 4×4 dealers in the county, having sold them since 1945, so our experience fits very well with the renowned 4×4 vehicles in the Mitsubishi range.’


Posted by Lois Hardy on 02/06/2015