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BIS Implementation Plan for the Consumer RightsBack


  • Consumer Rights Bill is the biggest overhaul of consumer law for a generation.
  • The Consumer Rights Bill is intended to come into force on 1 October 2015.

BIS have put together the Implementation Group made up of consumer, business and enforcer representatives to work with on co-ordinating the guidance content, channels and timing.

The Implementation Group includes:

  • British Chambers of Commerce
  • British Independent Retail Association
  • British Retail Consortium
  • Citizens Advice Bureau
  • Communications Consumer Panel
  • Competition and Markets Authority
  • Federation of Small Businesses
  • Interactive Media in Retail Group
  • Law Society
  • Money Saving Expert
  • PhonePay Plus
  • Resolver
  • Tech UK
  • The Association for UK Interactive Entertainment
  • Trading Standards Institute
  • Which?


Businesses have informed BIS that they will need six months’ notice to make changes to processes and information required under the Bill.

  • Guidance will be available from April 2015.
  • Primary source of business guidance will be the Trading Standards Institute (TSI) Business Companion website.
  • Aimed at SMEs.
  • ‘The content and presentation of the business Companion advice will be tested rigorously to ensure it meets the needs of businesses, particularly SMEs’.
  • ‘The Implementation Group will support regulators and trade bodies that wish to develop sector specific business guidance between April and October 2015’.


BIS – It is important for consumers to be aware of their updated rights and where to get advice for faulty goods, services or digital content.

  • Consumer Rights Bill will not be publicised until law.
  • Citizens Advice website will be updated for 1 October 2015.
  • Working with consumer groups to develop publicity campaigns and use of social media.
  • Training and advice to local and national consumer law enforcers will be provided, ready to assist businesses in advance of the new law.

Posted by Sue Robinson on 28/11/2014