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DVLA REMINDER ON THE POLICY REGARD CHERISHED TRANSFERSBack

DvlaDVLA have produce the following reminder on the policy regarding cherished transfers and the need for dealers to adhere to the established protocols through this transitional period with the forthcoming change over to no-tax discs this October.

When completing a Personalised Registration application to remove, assign or transfer a registration number, the details on the application must be of the registered keeper or the individual/company applying to become the registered keeper.

A number of applications received via the dealer postcode contain changes on the Vehicle Registration Certificate (V5C) from the registered keepers address to the dealers or leasing companies address.

From the 22nd September 2014 any V5C received as part of a PR application with a change of address from the registered keeper to that of the motor dealer or leasing company will not be processed with the motor dealer/leasing company details.

A V5C should be issued to the registered keeper only, therefore the change of address will be omitted from the application. Arrangements will need to be made with the customer/keeper to obtain the V5C if the vehicle has been part exchanged.

The Personalised Registration application will not be rejected, it will be processed and the V5C(s) or V778 will be sent out to the registered keeper.

This is not a change to policy or the transfer and retention scheme.

Considerations have been measured during this process and factors taken from the volumes of requests generated due to this action. This includes customers requesting amendments to the details held on DVLA records in order to receive a Retention Document (V778) and non receipt of enforcement action to the customer. A further factor from the 1st October 2014 will be the accurate issue of an automatic refund of vehicle tax to the customer.

Please ensure from this date that applications are presented accurately and contain only that of the registered keeper’s details.

Posted by Sue Robinson on 19/09/2014