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Franchised dealers capture servicing work for AFVsBack

EV3The majority of consumers who own alternative fuel vehicles are using franchised dealers for servicing.

That’s the conclusion of a survey carried out by the association which found that 62% of AFV consumers use franchised dealers to service their car, 19% use a non-franchised national chain and 19% use independent garages. The consumer survey was commissioned by the NFDA and executed by Dipsticks Research.

Between 1 and 9 December 2015, 1,000 consumers were surveyed by Dipsticks across the UK were polled in a 10 minute online survey.

Year on year, registrations of AFV vehicles increased 40.3% to 72,775 units in 2015, taking a 2.8% share of new car sales.

Sue Robinson, Director NFDA said: “With the ever increasing numbers of complex hybrid and electric cars on the road the need for accurate and knowledgeable servicing is paramount.

“Already we are seeing 62% of AFV consumers using the franchised dealer network to service their vehicle. This is because we are the best placed to provide a high level of service using the manufactures latest guidance.

“We expect to see the percentage of AFV consumers using franchise dealers increasing as car design continues to move towards more complex transmission systems.”

Posted by Sue Robinson on 18/03/2016