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The National Franchised Dealers Association (NFDA) supports the FCA’s deadline of 29 August 2019 for making payment protection insurance complaints as it will give certainty to dealers.
The Financial Conduct Authority (FCA) has confirmed that the payment protection insurance (PPI) complaints deadline and FCA-led communications campaign will go ahead, meaning that consumers seeking compensation over mis-sold PPI will have to make their claims before 29 August 2019. The campaign will launch at the end of August 2017 and run over the two years to raise awareness and understanding of PPI and prompt consumers to make a decision about whether to complain.
We expect claims management companies to actively solicit customers to make claims over the next two years and we urge dealers to fully investigate any complaints they receive to check their validity. The number of claims is likely to increase in the short term, but recent experience suggests that the quality and quantity of these has been falling.
Dealers have been facing significant administrative burdens and costs for PPI claims and we believe the deadline will put an end to the uncertainty previously caused.