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DVLA online disposal serviceBack


Members are making the most of this new DVLA online service

In early February 2015, The DVLA released its latest new digital services Selling a vehicle into the motor trade. This allows dealers to notify them online and in real time that a vehicle has been passed or part exchanged into them. The service has seen a dramatic increase in take up, week on week, since going live as the shift to digital transactions over paper becomes more popular.

Dealers using the service receive instant confirmation that the DVLA have updated their records. This gives the past owner peace of mind that their liability for the vehicle has stopped, which provides an excellent customer experience and could increase Customer Satisfaction scores in some cases.

If there are any remaining periods of vehicle tax then the refund is calculated from the date the application is submitted online and an automatic refund is issued. Similarly, if there’s a Direct Debit in place for vehicle tax it’ll be cancelled from that day.

Dealers also reap the additional benefits of administrative and postage savings by not having to send the V5C/3 yellow slips to us.

The majority of feedback the NFDA have received from members who’ve used the service is that it’s quick and easy to use, more convenient and is saving money on the costs incurred by sending hundreds of V5C/3 disposal notifications to DVLA by post every week. It’s also increased the quality of their customer service, as they’re able to help their customers deal with paperwork with DVLA and get refunds of remaining tax more quickly.

Any Dealer member not using the service can start doing so today and start making the most of the many benefits that the service has to offer. There’s no need to register with us, the service can be accessed on GOV.UK and is available Monday to Saturday 8am to 6pm.

Posted by Sue Robinson on 06/03/2015