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As a business you are not as protected as a consumer. You do not benefit from any automatic cooling off periods and the regulators will only deal with small businesses, generally of less than 10 people. As such the first step is to ensure you fully understand your contract at the beginning and only sign an agreement you fully understand.
Once a problem occurs your options will depend on the nature of your contract. Most internet contracts are for a fixed period. As such first you should familiarise yourself with the terms, and periods that may be outstanding as well as the cancellation process. Where you are outside of any fixed period notice would be sufficient to cancel.
Where you are within a fixed period you will have to establish a sufficiently serious breach on the part of the ISP. This should be documented in details to ensure that the precise nature of any issue can be traced to a fault by the ISP. Most contracts will require you to provide tem a reasonable opportunity to rectify such a fault. If it does, then this is required.
If for any reason you agree to a period to rectify the issue, or ‘upgrade’ in order to do so this will become binding. Be aware that as soon as you reach another agreement then you will be required to provide a reasonable opportunity for such an agreement to be carried out else you will be in breach.
Get this wrong and you may be liable to thousands of pounds’ worth of charges. As an RMI member you have access to the RMI legal advice line, as well as a number of industry experts for your assistance. Should you find yourself in the situation above, contact us at any stage for advice and assistance as appropriate.
Paul Carroll, Solicitor, Motor Industry Legal Services