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We warned you last month of changes to distance and doorstep selling regulations. With 1 week to go before the Consumer Contracts Regulations 2013 (Consumer Contracts Regulations), is your company ready.
It is important to note that these regulations change the definition of auction so that ebay auctions are no longer exempt from distance selling protections.
If you currently undertake
3. without any face to face contact,
You need to review your terms and processes to ensure they are fully compatible as the new regulations replace both the Distance Selling Regulations and the Doorstep Selling Regulations and change the definition of auction so that ebay auctions are covered by distance selling regulations.
Whilst BIS have produced some guidelines that can be found here, to provide a head start we have compiled a checklist and example terms and conditions. Please note that these are provided as an example only and will so need to be tailored to your particular situation in order to provide full protection.
For a copy of the Bespoke Cancellation Form, please email: Louise.Woods@rmif.co.uk
For a copy of the Distance contract and off-premises contract list click here
For a copy of the Distance contract and off-premises contract cancellation terms and conditions click here