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This week the DVLA launched a pilot of its latest digital service. This service is the first to be delivered as part of the suite of vehicle management services. This is an important and exciting first step on the journey to digitise DVLA’s vehicle management services. While you’ve been able to tax your car online for over 10 years, the process of telling DVLA you’ve bought or sold a used car has been purely paper based.
The new service will allow dealers to inform DVLA that a vehicle has been sold into the motor trade
So what will the user experience be like and how will it differ from today?
Currently, if you sell a vehicle you have to tear off a slip of paper (notification of sale – V5C/3) from the V5C registration certificate (logbook) to send to DVLA by post. A couple of weeks later you receive notification from DVLA that you’re no longer the keeper of the vehicle and no longer liable for tax, or worse, a speeding fine if someone drives too quickly when your name is still down as keeper!
Under our new online service, when you sell your vehicle into the motor trade the dealer will, with your consent, be able to tell DVLA that you’ve sold the vehicle to them. This will update DVLA records the same day. This means that you’ll be eligible for a refund of vehicle tax, if any is remaining, and you’ll no longer be registered as the keeper of the vehicle. You don’t need to send the tear off slip from the V5C by post to DVLA. You’ll still receive a notification in the post from DVLA confirming you’re no longer the keeper of the vehicle and the vehicle record has been updated.
Pilot dealer insight to date has been overwhelmingly positive. The majority of motor traders we’ve spoken to are more than willing to undertake the service on behalf of the customer as part of the service they offer. Interestingly some traders say they’ll set up self serve points to allow the vehicle keeper to notify DVLA themselves, providing assistance and support where needed.
Initially the pilot will be limited to 15 traders, ranging from the very small independent dealer selling 10-15 cars a month, to dealers processing 20,000 or more. We’ve also included different types of users from auction houses to specialists in truck and bus sales. This small but diverse pilot group will provide us with valuable real life insight before the public launch to dealers, later this year.