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Welcome note from Sue RobinsonBack

sue-robinsonDear Colleague,

First of all, I would like to welcome Mark Squires who this week took on the role as Chairman of the NFDA. I would also like to thank Peter Jones who has held the position for the past two years, he has been a tremendous support.

Results of the Consumer Attitude Survey for the second half of 2016 were revealed this week. The survey provided a number of insights that can help dealers better understand what customers are looking for when getting their vehicle serviced. We intend to commission the survey twice yearly to demonstrate trends of consumersā€™ perceptions and allow dealers to shape future strategies accordingly. A full copy of the report is available on our website.

Despite the new cap on credit card fees, we believe that the introduction of percentage charges on debit card transactions is uneconomical for our industry. Therefore, we have contacted the Payments Systems Regulator calling for a dispensation for the automotive industry. Please see the news for more information.

Finally, we would like to congratulate the award winners at the Autumn Ball and thank all those who attended and participated to raise 1,230 for BEN, the automotive charity.

The NFDA is working in partnership with AM: Automotive Management Live 2016 is a new one-day trade exhibition which will be taking place on 16 November 2016 at Milton Keynes Arena. The event is free for dealers, you can register your interest here.

We are here to support our members: if you need any assistance, please contact NFDA on the member helplineĀ 01788 538303.

Sue Robinson, NFDA Director

Posted by Sue Robinson on 14/10/2016